APC Back UPS BE550G GR, Back UPS BE450G, Back UPS ES 550G, Back UPS BE550G, Back UPS ES 450 User Manual

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APC Back UPS BE550G GR, Back UPS BE450G, Back UPS ES 550G, Back UPS BE550G, Back UPS ES 450 User Manual

® Back-UPS® ES 450/550G

User Guide

www.apc.com

1

Connect Battery

 

 

 

 

 

 

For safety, the Back-UPS ES is shipped with one battery wire disconnected. The UPS will not operate until the wire is connected to the touch-safe battery terminal.

NOTE: Small sparks may occur during battery connection. This is normal.

 

 

 

Turn the Back-UPS ES over and press in the

Connect the battery wire firmly to the

Insert the battery back into the compartment.

release tab. Slide the plastic battery cover off of the

battery terminal.

Slide the plastic battery cover until the release tab

Back-UPS.

 

 

 

locks into place.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Connect Equipment

2 Battery Back-up + Surge Protection

These outlets are powered whenever the Back-UPS ES is switched ON. During a power outage or other utility problems (brownouts, over-voltages), these outlets will be powered for a limited time by the Back-UPS ES. Plug your computer, monitor, and other peripheral devices into the outlets.

Place the Back-UPS ES to avoid:

- Direct sunlight - Excessive heat - Excessive humidity or contact with fluids

Plug the Back-UPS ES power cord directly into a wall outlet; not into a surge protector or power strip.

Connect Computer Cable

The supplied cable and software provide automatic file saving and shutdown of the operating system in the case of a sustained power outage.

Connect the cable to the Data Port of the Back-UPS ES. Connect the other end of the cable to the USB port on your computer. The software will automatically find the computer’s USB Port.

Connect Modem / Phone / DSL / Fax

The Back-UPS protects a single line (2-wire) phone (including Digital Subscriber Line - DSL), Home Phoneline Networking Association (HPNA) type equipment, modem, or fax machines from surges when connected through the UPS as shown in the drawing below.

Surge Protection

These outlets provide full-time protection from surges even if the Back-UPS ES is switched OFF. Plug your printer, fax machine, scanner, or other peripherals that do not need battery power into these outlets.

3Turn the Unit On

and Install the Software

Press the ON/OFF switch turn the unit ON.

A single short beep and the green “Power On” indicator confirms the Back-UPS ES is on and ready to provide protection.

The Back-UPS ES should charge for at least 16 hours to ensure sufficient runtime. The unit is being charged whenever it is connected to utility power, whether the unit is turned ON or OFF.

If the red Building Wiring Fault indicator (located on the end near the power cord) is lit, your building wiring presents a shock hazard that should be corrected by a qualified electrician.

Install the PowerChute Personal Edition software.

Place the PowerChute CD into the computer and following the installation instructions on the screen.

4Transfer Voltage and Sensitivity Adjustment

(Optional)

To adjust the transfer voltage:

1.Plug the Back-UPS into the utility power source. The Back-UPS will be in “Standby mode” (no indicators are lit).

2.Press the ON/OFF push button fully in for 10 seconds. The Online LED will begin glowing in a cyclical order: GREEN- AMBER-RED, indicating it is going into “Program mode”.

3.The Back-UPS will then indicate the current

sensitivity, as shown in the Transfer Voltage and Sensitivity Adjustment table below.

4.To select the LOW sensitivity setting, press the ON/OFF push button until the LED begins

flashing GREEN.

5.To select the MEDIUM sensitivity setting, press the ON/OFF push button until the LED begins flashing RED.

6.To select the HIGH sensitivity setting, press the ON/OFF push button until the LED begins

flashing AMBER.

7.To exit Programming mode, once sensitivity is set, wait approximately 5 seconds, and all of the LED indicators will be off (unlit).

Status Indicators

The Back-UPS ES indicates operating status using a combination of visual and audible indicators. Use the following table to identify the status of the Back-UPS ES.

Status

Visual Indications

Audible Indication

Alarm Terminates When

(Power On - Green)

 

(Replace Battery -

 

 

 

Red)

 

 

 

 

 

 

Power On - UPS is supplying

Power On pushbutton

None

Not applicable.

conditioned utility power to the load.

- ON (lit)

 

 

 

 

 

 

On Battery - UPS is supplying

Power On pushbutton

Beeping 4 times every

UPS transfers back to

battery power to the load connected

- ON (off during beep)

30 seconds

Power On operation, or

to the Battery outlets.

 

 

when UPS is turned off.

 

 

 

 

Low Battery Warning - UPS is

Power On indicator is

Rapid beeping (every

UPS transfers back to

supplying battery power to the load

flashing

1/2 second)

normal operation, or when

connected to the battery outlets, and

 

 

UPS is turned off.

the battery is near exhaustion.

 

 

 

 

 

 

 

Replace Battery - The battery is

Replace Battery

Constant tone

UPS is turned off with the

disconnected.

indicator is Flashing

 

power switch.

The battery is in need of charging, or

Power On and

Constant tone

 

is at the end of its usual life and must

Replace Battery

 

 

be replaced.

indicators - flashing

 

 

 

(alternating)

 

 

 

 

 

 

Overload Shutdown - During On

None

Constant tone

UPS is turned off with the

Battery operation a battery power

 

 

power switch.

supplied outlet overload was

 

 

 

detected.

 

 

 

 

 

 

 

Sleep Mode - During On Battery

None

Beeping once every 4

Utility power is restored,

operation the battery power has

 

seconds

or if utility power is not

been completely exhausted and the

 

 

restored within 32

UPS is waiting for utility power to

 

 

seconds, or the UPS is

return to normal.

 

 

turned off.

 

 

 

 

Building Wiring Fault - Your

Building Wiring Fault

None

UPS is unplugged, or

building wiring presents a shock

LED (red) - ON

 

UPS is plugged into a

hazard that should be corrected by a

 

 

properly wired outlet.

licensed electrician.

 

 

 

 

 

 

 

Indicators

Sensitivity Setting

Input Voltage Range

When to Use

Flashing

(For Utility Operation)

 

 

 

 

 

 

Green

LOW

88-142

Input voltage is extremely low or

Flashing

 

 

high.

 

 

 

Not recommended for computer

 

 

 

loads.

 

 

 

 

Red Flashing

MEDIUM

92-139

Back-UPS frequently goes on

 

(factory default)

 

battery.

 

 

 

 

Amber

HIGH

96-136

Connected equipment is

Flashing

 

 

sensitive to voltage

 

 

 

fluctuations.

 

 

 

 

Troubleshooting

Problem

Probable Cause

Solution

 

 

 

Back-UPS ES will not turn

The battery is disconnected, and either power is

Connect the battery (see Connect Battery) and ensure power is available at the wall outlet. If

on.

unavailable at the wall outlet, or utility power is

battery is connected and power is unavailable, the unit can be “cold started” (operated on

 

having a “brownout” or an “over voltage”

battery power) by holding the power button down until two beeps are heard.

 

condition.

 

 

 

 

No power available at the

Surge Protection outlets were overloaded.

Reduce the amount of equipment plugged into the Surge Protection outlets.

Surge Protection outlets.

Utility power not available at the wall outlet.

Ensure the fuse or circuit breaker for the outlet is not tripped, and that the wall switch

 

 

 

controlling the outlet (if any) is in the ON position.

Back-UPS is on, but

Battery is disconnected.

Connect the battery (see Connect Battery diagram).

Replace Battery indicator

 

 

flashes, and unit emits a

 

 

constant tone.

 

 

 

 

 

Connected equipment

Equipment is connected to the “Surge Protection”

Ensure the equipment you want to stay powered during a power failure is plugged into the

loses power.

outlets.

“Battery Backup plus Surge Protection” outlets and NOT the “Surge Protection Only” outlets.

 

The Back-UPS ES is overloaded.

Make sure the equipment plugged into the outlets of the unit are not overloading its capacity. Try

 

 

removing some of the equipment and see if the problem continues.

 

PowerChute Personal Edition software has

The Back-UPS ES is operating normally.

 

performed a shutdown due to a power failure.

 

 

The Back-UPS ES has exhausted its available

The Back-UPS ES can only operate on battery power for a limited amount of time. The unit

 

battery power.

will eventually turn off when the available battery power has been used. Allow the unit to

 

 

recharge for 16 hours before expecting maximum runtime.

 

Connected equipment does not accept the step-

The output waveform is designed for computers and computer-related equipment. It is not

 

approximated sine waveform from the Back-UPS

 

designed for use with motor-type equipment.

 

ES.

 

 

The Back-UPS ES may require service.

Contact APC Technical Support for further troubleshooting.

The Power On indicator is

The Back-UPS ES is On Battery.

The Back-UPS ES is operating normally, and using battery power. Once On Battery, you may

lit and the Back-UPS ES

 

want to save your current work, power down your equipment, and turn the unit OFF. Once

beeps four times every 30

 

normal power is restored, you may turn the unit back ON, and power your equipment.

seconds.

 

 

 

 

 

The Power On indicator

Battery capacity is low (about 2 minutes of use

The Back-UPS ES is about to shut off due to a low battery charge condition! When the unit

flashes and the Back-UPS

remaining).

beeps twice every second, the battery has about 2 minutes of power remaining. Immediately

beeps twice per second at

 

power down your computer ,and turn the unit OFF. When normal power returns, the unit will

the same time.

 

recharge the battery.

Building Wiring Fault

Your building wiring presents a shock hazard.

Call a qualified electrician for service.

indicator is lit.

Using the Back-UPS with this condition will void

 

 

the warranty.

 

 

 

 

Inadequate runtime.

The battery is not fully charged.

Allow the unit to charge by leaving it plugged into the wall at least 16 hours.

 

Battery is near the end of useful life.

As a battery ages, the amount of runtime available will decrease. You can replace the battery

 

 

by ordering one at www.apc.com. Batteries also age prematurely if the Back-UPS ES is

 

 

placed near excessive heat.

No phone/fax/DSL signal

Data line from the ISP or wall outlet is connected

Make sure the data line from the wall outlet is connected to the jack labeled “Wall Outlet”.

from the Back-UPS.

to the wrong jack on the Back-UPS.

 

Internet connection lost

Modem lost AC power.

Plug the modem’s AC power cord into one of the “Battery Back-up Plus Surge Protection

during power outage.

 

outlets”.

 

 

 

Specifications

Model BE450/550G

Input

Voltage

120 Vrms nominal

 

 

 

 

Frequency

60 Hz + 3

 

 

 

 

Brownout Transfer

92 Vrms, typical

 

 

 

 

Over-voltage Transfer

139 Vrms, typical

 

 

 

Output

UPS Capacity (4 outlets)

450 VA/550 VA ; 257 W/330 W

 

 

 

 

Total Amperage (8 outlets)

12 Amps (including UPS output)

 

 

 

 

Voltage - On Battery

115 Vrms + 8% (step-approximated sine wave)

 

 

 

 

Frequency - On Battery

60 Hz + 1 Hz

 

 

 

 

Transfer Time

6 ms typical, 10 ms maximum

 

 

 

Protection and

AC Surge Protection

Full time, 340 joules

Filter

 

 

Phone/fax/DSL Surge

Single line (2-wire)

 

 

Protection

 

 

 

 

 

EMI/RFI Filter

Full time

 

 

 

 

AC Input

Resettable circuit breaker

 

 

 

Battery

Type

Sealed, maintenance-free lead acid

 

 

 

 

Average Life

3 - 5 years depending on the number of discharge cycles

 

 

and environmental temperature

 

 

 

Physical

Net Weight

Back-UPS 450: 10 lb ( 4.5 kg)

 

 

Back-UPS 550: 12.4 lb (5.6 kg)

 

 

 

 

Size

11.2 in (H) x 7.1 in (W) x 3.4 in (D)

 

 

(28.2 cm x 18 cm x 8.7cm)

 

 

 

 

Operating Temperature

+32oF to 104oF (0oC to 40oC)

 

Storage Temperature

+5oF to 113oF (-15oC to 45oC)

 

Operating Relative Humidity

0 to 95% non-condensing

 

 

 

 

Operating Elevation

0 to 10,000 ft (0 to 3,000m)

 

 

 

Safety and

Safety Approvals

TUV C-US certified; UL 1778 standard per CSA

Regulatory

 

standard C22.2 No. 107.3, FCC part 68 &

 

 

FCC part 15 Class B, NOM certified

 

 

 

 

EMC Compliance

Notice: This device complies with part 68 and part 15 of

 

 

the FCC rules. Operation is subject to the following two

 

 

conditions: (1) This device may not cause harmful

 

 

interference, and (2) This device must accept any

 

 

interference received, including interference that may

 

 

cause undesired operation.

 

 

“On the bottom of this equipment is a label that contains,

 

 

among other information, the FCC registration number

 

 

and ringer equivalence number (REN) for this equipment.

 

 

If requested, this information must be provided to the

 

 

telephone company.”

 

 

 

990-3313A Copyright © 2008 American Power Conversion Corp.

APC, Back-UPS and PowerChute are registered trademarks of American Power Conversion Corp. All other trademarks are property of their respective owners.

Order Replacement Battery

Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). The replacement battery part number for this Back-UPS 450 is RBC 114, and for Back-UPS 550 is RBC 110.

Warranty

The standard warranty is 3 years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.

Service

Please DO NOT RETURN Back-UPS ES to the place of purchase under any circumstances.

1.Consult the Troubleshooting section to eliminate common problems.

2.Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).

If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.

3.Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).

4.Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.

5.Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

6.Write the RMA# on the outside of the package.

7.Return the unit by insured carrier to the address given to you by APC Technical Support.

APC Contact Information

Online Technical Support:

http://support.apc.com

 

http://www.apc.com/support

 

esupport@apcc.com

Web Site:

www.apc.com

USA/Canada:

1.800.800.4272

Mexico:

+52.292.0253 / 52.292.0255

Brazil:

+0800.12.72.1

Worldwide:

+1.401.789.5735

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