American Power Conversion ES 500 User Manual

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1Place and Power On

1 Place the Back-UPS ES to avoid:

• Direct sunlight

	•	Excessive heat
	•	Excessive moisture
2	Plug the Back-UPS ES 500 power cord directly into a wall outlet; not into a surge
3	protector or power strip.
3	Press the On / Off button to power the unit on. The indicator next to the On/Off button
	will	illuminate green to confirm the Back-UPS ES is on and ready to provide

protection.

Note: The Back-UPS ES must charge for 12 hours to ensure full runtime. The unit charges whenever it is connected to utility power and is switched on.

IMPORTANT: It is recommended that you DO NOT turn on your monitor until the UPS has been powered on and has completed self-test (approximately 16 seconds).

Back-UPS® ES 500

User’s Guide

2Connect Equipment

Battery Powered plus Surge Protection

These outlets are powered whenever the Back-UPS ES is switched on. During a power outage or other utility problem (brownouts, over-voltages), these outlets are powered for a limited time by the Back-UPS ES. Plug a computer and monitor into these outlets. Once the equipment is connected to the Back-UPS ES, power on the connected equipment.

Surge ProtectedOnly	Battery Powered plus
	Surge Protection
Input	Circuit Breaker
Power Cord	(Press to Reset)

Power On/Off

Pushbutton

Back-UPS 500 ES

Surge Protected Outlet

This outlet provides protection from surges no matter if the Back-UPS is switched on or off. Plug a printer, fax machine, scanner, or other peripheral that does not need battery power during a power failure into this outlet.

3	Back-UPS ES Status Indications and	4	Troubleshooting and Battery Replacement
	Specifications		Use the table below to solve minor Back-UPS installation or operation problems. Consult APC

Online Technical Support or call APC Technical Support for assistance with problems that cannot be solved using the table below.

Status

Visual Indication

Audible

Alarm

Indication

Terminates

When

On Line - UPS is supplying

Power On LED - ON

None

Not Applicable

conditioned utility power to the

load

On Battery - UPS is supplying

Power On LED - ON

Beeping 4

UPS transfers

battery power to the load

(off during beep)

times every

back to On Line

connected to the Battery outlets

30 seconds

operation, or

when UPS is

turned off.

Low Battery Warning - UPS is

Power On LED -

Rapid

UPS transfers

supplying battery power to the

Flashing

beeping (1

back to On Line

load connected to the Battery

second

operation, or

outlets and the battery is near

intervals)

when UPS is

exhaustion

turned off.

Overload Shutdown - During

Power On LED - OFF

Constant tone

UPS turned off

On Battery operation a battery

with the power

power supplied outlet overload

switch.

was detected.

Sleep Mode - During On Battery

Power On LED - OFF

Beeping once

UPS transfers

operation the battery power has

every 4

back to On Line

been completely exhausted and

seconds

operation, or

the UPS is waiting for utility

when UPS is

power to return to normal.

turned off.

Self-Test in progress

Power On LED - On

None

Not Applicable

Self-Test failed (need service)

Power On LED -

Short beeping

When unit is

flashing 2 times per

2 times every

turned off or

second

2 seconds for

enters backup

1 minute

mode or passes

repeated

self-test. The

every 5 hours

user should

contact APC for

service options.

UPS Power

On Indicator

Power On/Off

Switch

Specifications

Feature

Item

Specification

Voltage / Frequency

220 VAC / 57-63 Hz

Input

Low Voltage Transfer

180 VAC

High Voltage Transfer

260 VAC

UPS Capacity (3 battery powered

500 VA / 300 Watts

outlets)

Surge Capacity (all 4 outlets)

Output

5 Amps

Voltage (on battery)

220 Vrms +8/-8%

Frequency (on battery)

60 Hz +/- 1 Hz

Transfer Time (ms)

8 ms typical, 10 ms max.

Surge

AC Surge Protection

450 Joules

Protection

Telephone Surge Protection

None

AC Input Protection

Circuit Breaker Switch

Battery Type

Sealed Lead Acid

Battery

Recharge Time

10-12 Hours

Average Life Span

2-4 Years

Physical

Net Weight

3.6 kg (7.9 lb)

Size

29.79 cm x 18.3 cm x 8.49 cm

(11.73 in x 7.2 in x 3.34 in)

Service

Warranty

1. Consult

the Troubleshooting table above to The standard warranty is 2 years from the

eliminate common problems.

date of purchase.

2.If problems persist, contact APC Technical Support; please be prepared to provide: date of purchase, model number and serial number (on bottom of UPS).

3.Please be prepared to troubleshoot the problem APC Contact Information

over the phone. If this is not successful, and the	APC Philippines	+63 2 637 5456 (5642)
unit is still under warranty, the Technical Support	Website	http://www.apc.com
Representative will provide all necessary	Online Technical	http://support.apc.com
information to return the unit for replacement.	Support

Back-UPS ES will not turn	Battery is discharged and utility	Ensure power is available at the wall outlet. If the
on.	power is not available at the wall	Back-UPS ES will not turn on, contact APC Technical
	outlet.	Support (see APC Contact Information).
No power available at the	Surge Protection outlet has been	Reduce the amount of equipment plugged into Surge
Surge Protection outlet.	overloaded or the circuit breaker	Protection outlets. Check the circuit breaker and reset
	has “tripped”.	the breaker by pushing it fully inward.
Connected equipment loses	Utility power not available at the	Ensure that the fuse or circuit breaker for the wall
power.	wall outlet.	outlet is not tripped, and that the wall switch
		controlling the outlet (if any) is in the ON position.
	Equipment is connected to the	Ensure that the equipment you want to stay powered
	“Surge Protection” outlet.	during a power failure is plugged into the “Battery
		Powered plus Surge Protection” outlets and NOT the
		“Surge Protection Outlet”.
	The Back-UPS ES is overloaded.	Make sure that the equipment plugged into the outlets
		of the unit are not overloading the capacity of the unit.
		Try removing some of the equipment and see if the
		problem continues.
	PowerChute plus software has	The Back-UPS ES is operating normally.
	performed a shutdown due to a
	power failure.
	The Back-UPS ES has exhausted	The Back-UPS ES can only operate on battery power
	its available battery power.	for a limited amount of time. The unit will eventually
		turn off when the available battery power has been
		used. Allow the unit to recharge for 16 hours before
		continuing use of the unit.
	Connected equipment does not	The output waveform is designed for computers and
	accept the step-approximated	computer-related equipment. It is not designed for use
	sine waveform the Back-UPS ES.	with motor-type equipment.
	The Back-UPS ES may require	Contact APC Technical Support for further
	service.	troubleshooting (see APC Contact Information).
The On Line indicator is lit	The Back-UPS ES is using	The Back-UPS ES is operating normally and using
and the Back-UPS ES is	battery.	battery power. Once On Battery, you should save your
beeping four times every 30		current work, power down your equipment, and turn
seconds.		the unit OFF. Once normal power is restored, you may
		turn the unit back ON and power your equipment.
The Power On indicator	Battery capacity is low (about 2	The Back-UPS ES is about to shut off due to a low
flashes once per second and	minutes of use remaining).	battery charge condition! When the unit beeps once
the Back-UPS ES beeps		every second, the battery has about 2 minutes of power
once per second at the same		remaining. Immediately power down your computer
time.		and turn the unit OFF. When normal power returns, the
		unit will recharge the battery.
Inadequate runtime.	The battery is not fully charged.	Allow the unit to charge by leaving it plugged into the
		wall at least 16 hours.
	Battery is near the end of useful	As a battery ages, the amount of runtime available will
	life.	decrease. Batteries also age prematurely if the Back-
		UPS ES is placed near excessive heat.
		You can replace the battery by ordering one at our
		website: www.apc.com.

Battery Replacement

Battery replacement must be performed by qualified service personnel using the following procedures:

Caution: A battery can present a risk of electrical shock and high short circuit current. The following precautions should be observed when working on batteries: Remove watches, rings, or other metal objects. Use tools with insulated handles.

1.Disconnect all equipment plugged into the Back-UPS.

2.Turn off the Back-UPS and disconnect it from the wall outlet.

3.Lay the Back-UPS on a flat, stable surface with the wall mounting holes facing upward.

4.Loosen fully, the four screws which secure the rear cover to the Back-UPS.

5.Lift the rear cover straight up and off of the Back-UPS. To avoid losing the screws, do not invert the rear cover. Do not touch the printed circuit board or the outlets.

6.Disconnect the red wire from the battery terminal by grasping the black portion of the wire and pull straight back from the connector.

7.Grasp the battery and rotate it 90 degrees (stand it upright).

8.Disconnect the black wire from the battery terminal by grasping the black portion of the wire and pull straight back from the connector.

Caution: Do not dispose of the battery in a fire. The battery may explode. Do not open or mutilate the battery. Released electrolyte is harmful to the skin and eyes. It may be toxic.

9.Recycle or dispose of the old battery in accordance with local requirements, or return it to APC to ensure proper recycling.

10.Unpack and inspect the replacement battery. Ensure the replacement battery is not cracked or leaking. If the battery is damaged, contact APC Customer Service.

11.Set the replacement battery in the Back-UPS with the terminals facing upward.

12.Connect the black wire to the negative (-) terminal of the battery.

13.Lay the replacement battery into the Back-UPS chassis. Ensure the black wire is not pinched under the battery.

14.Connect the red wire to the positive (+) terminal of the battery. Ensure the red wire is fully in the battery enclosure.

15.Place the rear cover on the Back-UPS chassis and tighten the four screws loosened in step 4.

16.Plug the Back-UPS into the wall outlet, press the Power pushbutton on the Back-UPS to turn it on, and allow the battery to charge for 16 hours.

17.Plug equipment to be protected into the Back-UPS and resume normal operation.

APC, Back-UPS and PowerChute are registered trademarks of American Power Conversion

All other trademarks are property of their respective owners.