American Power Conversion 5000UXI User Manual

409.02 Kb

Use the HyperTerminal Program to change the number of external battery packs

HyperTerminal is used for Windows 95, Windows 98, and Windows NT 4.0

1.EXIT out of the PowerChute® plus Server. In the case of Windows NT, the UPS service must be stopped.

2.From the Desktop, go to: Start =>Programs =>Accessories =>HyperTerminal.Double-clickon the

HyperTerminal icon.

3.You are prompted to choose a name and select an icon. Give any name and then click OK. If a message appears which reads “...must install a modem,” disregard it and continue.

4.The port settings are 2400 baud, 8 data bits, 1 stop bit, no parity, flow control is Xon/Xoff.

5.Click on Advanced and ensure the box labeledFIFO buffer is NOT checked.

6.Click OK twice.

7.Once the terminal/hyperterminal window is open, follow the steps in Table 1.



Table 1




Step #


Produced Effect

Step 1


Produces SM




Step 2


To see the number of external packs. (A new unit will display 000.)




Step 3


Adds a battery pack.




Step 4


To see the change in number of external battery packs.




Step 5


Subtracts a battery pack.




Step 6


To see the change in number of external battery packs.




Use the Smart-UPSBattery Pack Utility (BATTPACK)

This program can be used with DOS or at a Windows DOS prompt.

BATTPACK cannot be used with a DOS emulator or VDM (virtual DOS machine) like those in Windows 95, Windows 98, or Windows NT.

The APC UPS Link cable must be used to communicate to the UPS. There are two black cables which can be used; part numbers 940-0024Cor940-1524C.

At the DOS prompt, type: battpack com[X] [Y] where:

[X]represents the available serial port that Battery Pack Utility uses to access the Smart-UPS.

[Y]represents the number of external battery packs.

For example: C:> battpack com1 4

The black cable is attached to communication port 1. There are four external battery packs. The program confirms that the update is successful.


Initial Startup

Charge the battery

The UPS charges its battery whenever it is connected to utility power. The battery will charge fully during the first four hours of normal operation. Do not expect full runtime during this initial charge period.

Connect Computer Interface Port (Optional)

Power management software and interface kits can be used with this UPS. Use only kits supplied or approved by the manufacturer. If used, connect the interface cable to the 9-pincomputer interface port on the back panel of the UPS. Secure the connector’s screws to complete the connection.


DO NOT use a standard serial interface cable to connect to the Computer Interface Port on the UPS. Standard serial interface cables are incompatible with the UPS connector. Use the cable provided with your UPS.

Connect Ground Leads to TVSS Connector (Optional)

The UPS features a TVSS connector for connecting the ground lead on transient voltage surge-suppression(TVSS) devices such as telephone and network line protectors. The TVSS connector provides grounding through the UPS’s power cord ground conductor. To make a connection to the TVSS connector, loosen the screw and connect the surge suppression device’s ground lead. Tighten the screw to secure the lead.

Voltage Sensitivity

The UPS detects line voltage distortions such as spikes, notches, dips, and swells, as well as distortions caused by operation with inexpensive fuel-poweredgenerators. By default, the UPS reacts to distortions by transferring to onbattery operation to protect the loads. Where power quality is poor, the UPS may frequently transfer toon-batteryoperation. If the loads can operate normally under such conditions, battery capacity and service life may be conserved by reducing the sensitivity of the UPS.

To reduce UPS sensitivity, press the configuration button on the rear panel. Use a pointed object such as a pen to press the button. Press it once to set the UPS’s sensitivity toreduced. Press it again to set the sensitivity tolow. Press the button a third time to resetnormal sensitivity.




When the UPS is set to normal sensitivity, the configuration LED is brightly lit. When it is set to reduced sensitivity, the LED is dimly lit.

When it is set to low sensitivity, the LED is off.

Low Battery Warning Interval

By default, the low battery warning occurs when there are approximately two minutes of on-batteryrun time remaining. This may not be enough time to gracefully shut down some protected computer systems.

To change the warning interval, press the rear panel configuration button while pressing and holding thefront-panelon/test button.

2 min. When the LED is brightly lit, the low battery warning interval is approximately two minutes.

5 min. When the LED is dimly lit, the low battery warning interval is approximately five minutes. 7 min. When the LED is off, the low battery warning interval is approximately seven minutes.


Operating Instructions

Switch On — Switch Off

With the UPS plugged in, press and release the large upper on/test button to supply power to the loads. The loads are immediately powered while the UPS beeps and performs aself-test.

Press and release the small, lower off button to turn off power to the loads. It may be convenient to use the UPS as a master on/off switch for the protected equipment.

Note: Whenever the UPS is plugged in and utility voltage is present, the charger maintains battery charge.

Theon-lineLED illuminates when the UPS is supplying utility power to the loads.

On Battery

During on-batteryoperation, theon-batteryLED illuminates and the UPS sounds an audible alarm consisting of four beeps every 30 seconds. The alarm stops when the UPS returns toon-lineoperation.

Battery Charge Bar Graph





The 5-LEDdisplay on the right of the front panel shows the present charge of the UPS’s battery as a percentage of the battery’s capacity. When all five LEDs light, the battery is fully charged. The top LED goes out whenever the battery is not 100% charged. When the lowest LED is flashing, the battery can supply less than two minutes of run time for the load.

Shutdown Mode

In shutdown mode the UPS stops supplying power to the load, waiting for the return of utility power. If there is no utility power present, external devices (e.g., servers) connected to the computer interface or the accessory slot can command the UPS to shut down. This is normally done to preserve battery capacity after the graceful shutdown of protected servers. The UPS will scroll the front panel indicators sequentially in shutdown mode.


The UPS performs a self-testautomatically when turned on, and every two weeks thereafter (by default). Automatic selftest eases maintenance requirements by eliminating the need for periodic manualself-tests.

During the self-test,the UPS briefly operates the loadson-battery.If the UPS passes theself-test,it returns toon-lineoperation.

If the UPS fails theself-testit immediately returns toon-lineoperation and lights the replace battery LED.

The loads are not affected by a failed test. Recharge the battery overnight and perform the self-testagain. If the replace battery LED is still on, replace the battery.

Replace Battery

If the battery fails a self-test,the UPS emits short beeps for one minute and the replace battery LED illuminates. The UPS repeats the alarm every five hours. Perform theself-testprocedure to confirm replace battery conditions. The alarm stops when the battery passes theself-test.


Load Bar Graph





The 5-LEDdisplay on the left of the front panel represents the power drawn from the UPS as a percentage of total capacity. For example, if three LEDs are lit, the load is drawing between 50% and 67% of the UPS’s capacity. If all five LEDs light, thoroughly test your complete system to make sure that the UPS will not become overloaded.


When the UPS is overloaded (the connected loads exceed 5000 VA / 3750 W) , the overload LED comes on and the UPS emits a sustained tone. The alarm remains on until the overload is removed. Disconnect nonessential load equipment from the UPS to eliminate the overload.


This LED comes on to indicate that the UPS is compensating for a high voltage.


This LED comes on to indicate that the UPS is compensating for a low voltage.

Low Battery

When the UPS is operating on-batteryand the energy reserve of the battery runs low, the UPS beeps continuously until the UPS shuts down from battery exhaustion or returns toon-lineoperation.

Cold Start

When the UPS is off and there is no utility power, use the cold start feature to apply power to the loads from the UPS’s battery.


Cold start is not a normal condition.

Press and hold the on/test button until the UPS beeps.

Release the on/test button during the beep and the loads are powered within four seconds.


The UPS starts a self-testas a part of this procedure. Theself-testdoes not affect the voltage display. The utility voltage bar graph has a margin of error of± 4%.


User Configuration Items

Note: Setting these items requires optional software or hardware.



User Selectable






Automatic Self-Test

Every 14

Every 7 days (168

Sets the interval at which the UPS will



hours), On Startup

execute a self-test.


(336 hours)

Only, No Self-Test




Up to eight characters

Use this field to uniquely identify the UPS



to define the UPS.

for network management purposes.





Date of Last Battery


Date of Battery

Reset this date on battery replacement.









Minimum Capacity Before

0 percent

15, 50, 90 percent

The UPS will charge its batteries to the

Return from Shutdown



specified percentage before return from a











Reduced, Low

Set lower than normal sensitivity to avoid




lowered battery capacity and service life in




situations where the load can tolerate minor




power disturbances.

Duration of Low Battery

2 minutes

5, 7, 10 minutes

Sets the time before shutdown at which the




UPS issues a low battery warning. Set




higher than the default only if the OS needs




the time for graceful shutdown.

Alarm Delay After Line

5 second

30 second delay, At

To avoid alarms for minor power glitches,



Low Battery

set the alarm delay.



Condition, No Alarm


Shutdown Delay

20 seconds

180, 300, 600 seconds

Sets the interval between when the UPS




receives a shutdown command and when




shutdown occurs.





Synchronized Turn-on

0 seconds

60, 180, 300 seconds

To avoid branch circuit overload, the UPS




will wait the specified time after the return




of utility power before turn-on.





High Transfer Point


264, 271, 280

To avoid unnecessary battery usage, set the




High Transfer Point higher if the utility




voltage is chronically high and the load is




known to work well under this condition.





Low Transfer Point


188, 204, 208

Set the Low Transfer Point lower if the




utility voltage is chronically low and the




load can tolerate this condition.






Storage Conditions

Store the UPS covered and upright in a cool, dry location, with its battery disconnected.


Battery Charge and Run Times


UPS battery life differs based on usage and environment.

The tables below show both the time required for charging UPS and battery pack batteries for rated protection and typical run times.


The SU5000UXI is designed for use with the UXBP48M or equivalent 48 Volt battery pack.

Typical Maximum Recharge Times (In Hours) To 90% Of Rated Capacity

Number of Battery Packs

Recharge Time

Number of Battery Packs

Recharge Time









































SU5000UXI Typical On-batteryRun Times

Load VA

With 1

With 2

With 3

With 4

With 5

With 6


battery pack

battery packs

battery packs

battery packs

battery packs

battery packs
















































































Use the chart below to solve minor UPS installation problems. Contact APC Technical Support Staff for assistance with complex UPS problems. See APC Contact Information page 12, for a location near you.

Problem and Possible Cause



UPS will not turn on.


• ON button not pushed.

Press the ON button once to power the UPS and the load.

• UPS not connected to AC power supply.

Check that the power cable from the UPS to the power

• UPS input circuit breaker tripped.

supply is securely connected at both ends.

Reduce the load on the UPS by unplugging equipment and


reset the circuit breaker (on back of UPS) by pressing the

• Very low or no utility voltage.

plunger back in.

Check the AC power supply to the UPS with a table lamp.

• Battery not connected properly.

If very dim, have the utility voltage checked.

Confirm the battery connections.

UPS will not turn off.


• Internal UPS fault.

Do not attempt to use the UPS. Unplug the UPS and have it


serviced immediately.

UPS operates on-batteryalthough normal line voltage exists.

• UPS’s input circuit breaker tripped.

Reduce the load on the UPS by unplugging equipment and


reset the circuit breaker (on back of UPS) by pressing the

• Very high, low, or distorted line voltage.

plunger back in.

Move the UPS to a different outlet on a different circuit.

Inexpensive fuel powered generators can distort

Test the input voltage with the utility voltage display. If

the voltage.

acceptable to the load, reduce the UPS’s sensitivity. Refer


to Voltage Sensitivity, page 6, for procedures.

UPS beeps occasionally.


• Normal UPS operation.

None. The UPS is protecting the load.

UPS does not provide expected backup time.


• The UPS’s battery is weak due to recent outage or

Charge the battery. Batteries require recharging after

is near the end of its service life.

extended outages. Also, they wear faster when put into


service often or when operated at elevated temperatures.


If the battery is near the end of its service life, consider


replacing the battery even if the replace battery indicator is

• The UPS is overloaded.

not yet lit.

Check the UPS’s load display. Unplug less needed


equipment, such as printers.

Front panel indicators flash sequentially.


• The UPS has been shut down by remote control.

None. The UPS will restart automatically when utility


power returns.

All indicators are lit and UPS emits a constant beeping.

• Internal UPS fault.

Do not attempt to use the UPS. Turn the UPS off and have


it serviced immediately.

All indicators are off and UPS is plugged into wall outlet.

• The UPS is shut down and the battery is

None. The UPS will return to normal operation when the

discharged from an extended outage.

power is restored and the battery has a sufficient charge.

The replace battery light is lit.


• Weak batteries.

Do another self test to see if it clears.

• Replacement batteries not connected properly.

Confirm the battery connections.



If the UPS requires service do not return it to the dealer!

Follow these steps:

1.Review the problems discussed in Troubleshooting, page 14, to eliminate common problems.

2.Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem!

3.If the problem persists, call Customer Service or visit the APC Internet Website (

Note the model number of the UPS, the serial number, and the date purchased. A technician will ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible the technician will issue a Returned Material Authorization Number (RMA#).

If the UPS is under warranty, repairs are free. If not, there is a repair charge.

4.Pack the UPS in its original packaging. If the original packing is not available, ask Customer Service about obtaining a new set.


Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.

5.Mark the RMA# on the outside of the package.

6.Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.

Limited Warranty

American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support (see the Service section of theUser’s Manual). Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does not apply to equipment which has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase.

EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.

EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, APC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise.

APC Contact Information