Alcatel-Lucent OmniPCX Office 4018 User Manual

Alcatel OmniPCX Office

Alcatel 4018/4019

User manual

How

Introduction

Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel. Your terminal has a new ergonomic layout for more effective communication.

How to use this guide

Lift the receiver.		Line key.
Hang up.	2	Specific key on numeric keypad.

c ab 2

jkl 5

3def

mno 6

Numeric keypad.

Means that the feature is subject to programming.

Adjustment “reduce”.

Adjustment “increase”.

Speaker,

Handsfree.

Move the navigation key up or down.

Partial view of display.

If necessary, contact your installer.

Fixed key.

MENU key.

Voice mail access key.

To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages and to return to the telephone screens.

These symbols may be supplemented by small icons or text.

3

1.

2.

3.

Contents

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6 Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1.3 Using the telephone in "handsfree" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p. 7 1.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.6 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.7 Screening calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.8 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.9 Making a callback request to a busy number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.10 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9 1.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9 1.12 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

p. 10

2.1 Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 2.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 2.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 2.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 2.5 Three-way conference with internal and/or external correspondents (conference) . . . . p. 11 2.6 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 2.7 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 2.8 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12 2.9 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12 2.10 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.1 Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.2 Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.3 Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.4 Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.5 Answering briefly in place of the attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.6 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.7 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.8 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.9 Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.10 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p. 15 3.11 Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15 3.12 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 16 3.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p. 16

4.

5.

6.

Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.1 Selecting calls to be forwarded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.2 Forwarding calls to another number (immediate forwarding). . . . . . . . . . . . . . . . . . . . . . p. 17 4.3 Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.4 When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.5 Activate/deactivate the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.6 Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 4.7 Forwarding calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 4.8 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p. 18 4.9 Applying a selective forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 4.10 Forwarding all group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 4.11 Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 4.12 Forwarding calls when your line is busy (Forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . p. 19 4.13 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 4.14 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 4.15 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20 4.16 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21

5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21 5.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p. 21

Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.4 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23 6.6 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23 6.7 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23 6.8 Programming speed dialing (direct calls) keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24 6.9 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24 6.10 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24 6.11 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24 6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25 6.13 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26

5

Getting to know your telephone

Telephone

Receiver

Alphanumeric keypad

	end r edial	4018
		Alcatel

Audio keys

END key: to terminate a call.

Handsfree/Speaker Key: to make or answer a call without lifting the receiver (Alcatel 4018).

•Lit in handsfree mode or headset mode (short press).

•Flashing in speaker mode(long press).

Intercom/Mute key:

•During a call: press this key so that your party cannot hear you.

•Terminal idle: press this key so that you can automatically answer a call without lifting the receiver.

To adjust the speaker or receiver volume up or down

Feature keys

Messaging key to access various mail services:

if the key flashes, a new voice message or a new text message has been received.

'Redial' key:

•to access the 'Redial' feature (short press)

•call back on the last 10 number dialled (long press).

Navigation

Who Am I

Lock

Settings

Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters.

The home page consists of:

•information on the status of the set (set locked, call forward, etc.),

•date and time,

•set programming and configuration features.

Features accessible (set in idle position):

Features accessible in conversation:

Who Am I	Identifying the terminal you are on,
Rediallist	Call back on the last 10 number dialled,

Lock	Lock / unlock your telephone,

Appointment	Programming an appointment reminder,

Forward

Settings

Dialbyname

Forward your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper),

Configure the set (personal assistant, display, ring tone, voice mail, etc.),

Using dial by name.

.

Other features can be accessed depending on the configuration of the system.

Hold

¤DTMF

»Directory

Dialbyname

Placing a call on hold (HOLD),

Sending DTMF signals,

Store the number in the personal phone book,

Call a second correspondent using call by name.

OK	OK key: used to validate your choices and options while programming or configuring.

Back/Exit key: to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct a character you entered.

Feature keys and programmable keys

Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration.

Phone book key: phone book key to access your personal phone book (short press) or to make a call by name (long press or press twice).

Pre-programmed feature keys and programmable key.

Lit when the feature associated with the key is activated.

The 6-key block consists of:

two line keys,

one 'immediate forwarding or cancel call-forward' key,

one 'conference' key,

one 'transfer' key,

one direct call key to programme.

6

1 Using your telephone

1.1	Making a call

c	def		c	def		c	def
ab			ab			ab
2	3	OR	2	3	OR	2	3
	o			mno			o
jkl	mn		jkl				mn
	6			6		jkl	6
5			5			5
dial the		lift the	number		handsfree	number
number for		receiver	required		(Alcatel 4018	required
your call					only)
OR			conv.
	programmable		you are in conversation
		line key	with the destination
				number

To make an external call, dial the outside line access code (9) before dialing your party's number. 9 is the default code for an outside line.

For the attendant, dial '0' (by default).

1.2	Answering a call

	OR	OR
lift the	handsfree	press the key for
receiver	(Alcatel 4018	the line that is lit
	only)			up

1.3	Using the telephone in 'handsfree' mode (Alcatel 4018 only)
Terminal idle:

you are in handsfree mode

press and release

Call in progress:

conv.

you are in

press and release

conversation with the destination number

During a conversation, you can lift the receiver without terminating the call.

1.4	Activating the speaker during a conversation (receiver lifted) - Speaker

conv.

the loudspeaker key flashes

you are in		activate loudspeaker
conversation with		(long press)
the destination
number
	OR	The key is no longer lit
	adjust volume	deactivate
	(9 levels)	loudspeaker
		(long press)

Press and release the loudspeaker key to switch to handsfree mode (light steady).

7

Using your telephone

1.5	Calling your correspondent by name (company directory)

		OK
long press	first letters of your	select the name from
or press	correspondent’s	the displayed list
twice	name

You enter your contact's name in predictive text mode. In this mode, enter each letter of the name by pressing only once on the key with this letter.

1.6 Make a call using the personal phone book

	c	def
	ab
	2	3	OR	OK
		o
	jkl	mn
		6
	5
Press and	press the			select the contact to start the call
release	programmed key			call
	directly (0 to 9)

1.7	Screening calls using the voice mailbox (Alcatel 4018 only)

This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him.

• Activating call screening:

	c	def
	ab
	2	3
		o
	jkl	mn
		6
	5

'voice mailbox	enter your personal	same key to stop listening and
screening'	code	deactivate the screening
programmed key

• When you receive a call:

	call	you hear the message left by your
		caller

name or number of the caller

OR

to take the call

1.8

Redial

OR

to stop listening only

Redialling the last number dialled (redial):

last number redial

'Redial'

key(short

press)

Call back on the last 10 number dialled:

OR

Rediallist

OK

'Redial' key (long press)

	OK
select the No. from	start the call
the last ten dialed

1.9	Making a callback request to a busy number

	the number you are calling is	¤Callback	OK
	busy

8