3COM SuperStack 3 NBX, NBX 100 User Manual

0 (0)

NBX® Administrator’s Guide

Release 4.2

SuperStack 3 NBX

NBX 100

http://www.3com.com/

Part Number 900-0130-01 Rev AA

Published: October 2003

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 2003, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com, NBX, the 3Com logo, and SuperStack are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks of 3Com Corporation.

Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated. InstallShield is a registered trademark of InstallShield Software Corporation. 5ESS is a registered trademark and 4ESS is a trademark of Lucent Technologies. Microsoft, Windows, Windows 2000, and Windows NT are registered trademarks of Microsoft Corporation.

All other company and product names may be trademarks of the respective companies with which they are associated.

CONTENTS

ABOUT THIS GUIDE

 

How to Use This Guide 15

 

 

 

Conventions 16

 

 

 

 

 

 

International Terminology

16

 

 

 

Your Comments

17

 

 

 

1

 

 

 

 

 

 

INTRODUCTION

 

 

 

 

 

 

Network-based Telephony

19

 

 

 

Overview of the System Software

20

 

 

Auto Attendant

 

20

 

 

 

 

Auto Discovery and Auto Relocation

20

 

Virtual Tie Lines

 

20

 

 

 

 

Integrated Voice Mail and Messaging Features 20

 

Redialing From Call Logs

21

 

 

 

Call Recording

 

21

 

 

 

 

NBX NetSet Administration Utility

22

 

 

NBX NetSet Features

23

 

 

 

2

 

 

 

 

 

 

DIAL PLAN

 

 

 

 

 

 

Dial Plan Concepts and Overview

28

 

 

Call Process Flow

29

 

 

 

 

Inbound and Outbound Call Processing

29

 

NBX System Database

30

 

 

 

NBX System Dial Plan

30

 

 

 

Pretranslation

31

 

 

 

Routing 31

 

 

 

 

 

 

 

System Features Affected by the Dial Plan Configuration

32

Dial Plan Tables 34

 

 

 

 

 

 

 

Dial Plan Command Format

34

 

 

 

 

Internal Dial Plan Table

38

 

 

 

 

 

Incoming Dial Plan Table

38

 

 

 

 

 

Least Cost Routing Dial Plan Table

39

 

 

 

Adding New Dial Plan Tables

40

 

 

 

 

Dial Plan Pretranslators

40

 

 

 

 

 

Pretranslators for Incoming Calls

41

 

 

 

Pretranslators for Certain Outgoing Calls

42

 

 

Managing the Dial Plan Configuration File

44

 

 

Accessing the Dial Plan

44

 

 

 

 

 

Creating Dial Plan Configuration Files

44

 

 

Importing and Exporting Dial Plan Configuration Files

45

Importing a User-Defined Dial Plan

47

 

 

 

Exporting (Saving) a Dial Plan Configuration File

48

 

Testing a Dial Plan

49

 

 

 

 

 

 

Generating a Dial Plan Report

50

 

 

 

 

Modifying a Dial Plan Configuration File

51

 

 

Outdialing Prefix Settings

52

 

 

 

 

 

Managing Extensions

52

 

 

 

 

 

 

Extension Settings Overview

52

 

 

 

 

Changing Extension Length and Ranges

56

 

 

How Auto Discovery Assigns Extensions

56

 

 

Modifying Extensions

57

 

 

 

 

 

Managing Extension Lists

58

 

 

 

 

 

Adding an Extension List

60

 

 

 

 

 

Modifying an Extension List

61

 

 

 

 

Removing an Extension List

62

 

 

 

 

Managing Dial Plan Tables

62

 

 

 

 

 

Determining Which Devices Use Dial Plan Tables

63

 

Removing a Dial Plan Table 64

 

 

 

 

Managing Dial Plan Pretranslators

64

 

 

 

Identifying Devices Using Pretranslators

64

 

 

Identifying Devices Using Pretranslators for CLI

65

 

Removing a Pretranslator from the Dial Plan 65

 

 

Configuring the Dial Plan for the 4ESS Protocol (T1)

66

 

Overview of Voice Profile for Internet Mail

67

 

 

Configuring the Dial Plan for VPIM

 

68

 

 

 

Configuring VPIM Parameters Using NBX NetSet

71

VPIM Control Parameters

71

 

 

 

 

 

Operations Management

71

 

 

 

 

 

Statistics 73

 

 

 

 

 

 

 

Advanced Settings

74

 

 

 

 

 

 

Configuring Domain Name Server Information

77

Overview of Virtual Tie Lines

77

 

 

 

 

 

VTL Connections Using Unique Extension Ranges

78

VTL Connections Using Site Codes

79

 

 

Conference Calls

80

 

 

 

 

 

 

How to Configure a Virtual Tie Line

 

81

 

 

 

License Installation

81

 

 

 

 

 

 

Dial Plan Configuration 82

 

 

 

 

 

Updating the Extension List

85

 

 

 

 

Adding VTL Devices to the Pretranslators (Optional) 86

Verification of the Virtual Tie Line

87

 

 

Call Rerouting for Virtual Tie Lines

90

 

 

 

Example Dial Plan Entries

90

 

 

 

 

 

Managing Existing Virtual Tie Lines

 

92

 

 

 

Modifying a Virtual Tie Line Name

92

 

 

Viewing and Resetting Virtual Tie Line Statistics

93

Enabling Audio Compression

94

 

 

 

Enabling System-wide Silence Suppression

94

 

Using a VTL Password

95

 

 

 

 

 

 

Configuring a VTL Password

95

 

 

 

 

Configuring VTL Passwords in the Dial Plan

96

 

Toll Calls Without a VTL Password

99

 

 

Music On Hold 99

 

 

 

 

 

 

Troubleshooting VTL Calls

99

 

 

 

 

 

Dial Plan Configuration File Commands

100

 

 

Dial Plan Command Summary

100

 

 

 

List of Dial Plan Commands

103

 

 

 

Sample Solutions Using Dial Plan Configuration File Commands 116

3 DEVICE CONFIGURATION

Adding, Removing, and Modifying Telephones

126

 

Adding a New Telephone

126

 

 

 

 

Modifying a Telephone

131

 

 

 

 

 

Checking a Telephone’s Status

131

 

 

 

Removing a Telephone

133

 

 

 

 

 

Rebooting a Telephone

133

 

 

 

 

 

Adding a Remote Telephone

134

 

 

 

 

Remote NAPT Device Configuration

134

 

 

Creating and Managing Bridged Extensions

135

 

Example Bridged Extensions Configurations

137

 

Defining Bridged Extensions

138

 

 

 

 

Defining Bridged Extensions on a Primary Telephone

138

Defining Bridged Extensions on a Secondary Telephone 139

Modifying Bridged Extensions

140

 

 

 

Sample Calling Situations Using Bridged Extensions

140

Viewing Bridged Extension Information

142

 

Creating and Managing Telephone Groups

143

 

Creating a New Telephone Group

143

 

 

 

Modifying a Telephone Group

143

 

 

 

Removing a Telephone Group

144

 

 

 

 

Viewing Telephone Group Membership

144

 

Recording and Monitoring Telephone Calls

144

 

Recording Calls Between Telephones with Different Recording Settings 145

Remote Telephones

146

Music On Hold 146

 

Non-NBX Telephones

146

Creating and Managing Button Mappings 147

Mapping Access Buttons 147

 

Mappings for Users and Groups

148

Creating a Busy Lamp/Speed Dial Button Mapping 148 Creating a Delayed Ringing Pattern 149

Creating Groups and Button Mappings 150 Changing Device IP Settings 161

Configuring Call Park 162

Adding a Call Park Extension 162

Changing the Name of a Call Park Extension

163

Removing a Call Park Extension

163

 

 

 

 

Configuring the NBX 1105 Attendant Console

163

 

Adding an Attendant Console

164

 

 

 

 

Modifying an Attendant Console

165

 

 

 

Viewing Attendant Console Status

165

 

 

 

Removing an Attendant Console

167

 

 

 

Configuring Attendant Console Buttons

167

 

 

Changing Attendant Console IP Settings

186

 

 

Configuring and Managing Analog Line Card Ports

 

186

Configuring a Line Card Port

187

 

 

 

 

 

Modifying a Line Card Port

191

 

 

 

 

 

Removing a Line Card Port

192

 

 

 

 

 

Verifying Line Card Port Status

192

 

 

 

 

Rebooting a Line Card Port

194

 

 

 

 

 

Advanced Settings

195

 

 

 

 

 

 

 

Connecting and Managing Analog Devices

199

 

 

Adding an Analog Terminal Card

199

 

 

 

Adding an Analog Terminal Adapter (ATA)

201

 

Modifying an Analog Terminal Port

203

 

 

 

Removing an Analog Terminal Adapter

205

 

 

Viewing The Status of an Analog Terminal Adapter

206

Advanced Settings

207

 

 

 

 

 

 

 

Configuring and Managing BRI-ST Digital Line Cards

213

Adding an ISDN BRI-ST Digital Line Card

213

 

 

Configuring the BRI-ST Digital Line Card

216

 

 

BRI-ST Card Status Lights

218

 

 

 

 

 

Modifying a BRI-ST Card

219

 

 

 

 

 

 

Adding or Modifying a BRI Group

220

 

 

 

Modifying BRI Card Channels

223

 

 

 

 

Modifying IP Settings for a BRI Card

225

 

 

 

Removing a BRI Digital Line Card

225

 

 

 

Configuring and Managing E1 Digital Line Cards

226

Adding an E1 Digital Line Card

227

 

 

 

 

Configuring the E1 Digital Line Card

229

 

 

E1 Card Status Lights

231

 

 

 

 

 

 

Modifying an E1 Card 231

 

 

 

 

 

 

Adding or Modifying an E1 Group

234

 

 

 

Modifying E1 Card Channels

237

 

 

 

 

 

 

Modifying IP Settings for an E1 Card

239

 

 

Removing an E1 Digital Line Card

240

 

 

Configuring and Managing T1 Digital Line Cards 240

 

 

Adding a T1 Digital Line Card

241

 

 

 

Configuring a T1 Digital Line Card for the DS1 Protocol

244

 

Configuring a T1 Digital Line Card for ISDN PRI Signaling

248

 

T1 Card Status Lights

252

 

 

 

 

 

Modifying a T1 Card

252

 

 

 

 

 

Support of AT&T’s 4ESS Switch Protocol

254

 

 

Modifying a T1 Group 257

 

 

 

 

 

Modifying T1 Card Channels

259

 

 

 

Modifying IP Settings for a T1 Card

261

 

 

Removing a T1 Digital Line Card

261

 

 

 

 

 

 

 

 

4 USER CONFIGURATION

 

 

 

 

 

Users 263

 

 

 

 

 

 

 

 

Phantom Mailboxes

263

 

 

 

 

 

Call Pickup

264

 

 

 

 

 

 

 

Group Numbers

264

 

 

 

 

 

TAPI Route Points

265

 

 

 

 

 

 

Redirect Behaviors

265

 

 

 

 

 

TAPI Route Point Capacities

267

 

 

 

 

Creating a TAPI Route Point

267

 

 

 

 

Modifying a TAPI Route Point

268

 

 

 

Viewing TAPI Route Point Statistics

269

 

 

Specifying TAPI Line Redirect Timeout

270

 

 

Hunt Groups

271

 

 

 

 

 

 

 

Hunt Group Considerations

271

 

 

 

 

Linear and Circular Hunt Groups

272

 

 

 

Calling Groups

272

 

 

 

 

 

Call Coverage

273

 

 

 

 

 

 

Class of Service (CoS)

273

 

 

 

 

5 SYSTEM CONFIGURATION

System Settings

275

 

System-wide Settings

277

Audio Settings

 

280

 

Regional Settings

282

Date and Time

 

283

 

Timers

283

 

 

 

Ringing Patterns

284

Multicast Addresses

285

IP Addresses

286

 

Maintenance Alerts

286

Speed Dials

287

 

 

 

Business Identity

288

 

Business Information

288

Business Hours

 

288

 

System Mode

288

 

 

Security

289

 

 

 

 

TAPI Settings

289

 

 

 

Disk Mirroring

290

 

 

 

Adding a Mirror Disk

290

 

 

Verifying a Failed Disk Drive 292

 

Reverting to a Single-Disk System

293

 

 

 

 

6 NBX MESSAGING

 

 

 

NBX Voice Mail

295

 

 

 

Voice Mail Extensions

298

 

 

Voice Mail Passwords

298

 

 

IMAP for Integrated Voice Mail

298

 

Off-Site Notification

300

 

 

Status

301

 

 

 

Port Usage

302

 

 

 

User Usage

306

 

 

 

Auto Attendant

307

 

 

 

Overview of Auto Attendant Features

307

 

Adding an Auto Attendant

 

308

 

 

Managing Auto Attendants

 

319

 

 

Voice Application Setup Utility

321

 

 

Testing the Auto Attendant

 

322

 

 

Voice Profile for Internet Mail

323

 

 

Control Parameters

324

 

 

 

 

Operations Management

324

 

 

Statistics

326

 

 

 

 

 

 

Advanced Settings

327

 

 

 

 

 

 

 

 

 

 

7 OPERATIONS

 

 

 

 

 

 

Software Upgrade

331

 

 

 

 

System Software Licensing

332

 

 

Restricted Operation

333

 

 

 

 

Considerations

334

 

 

 

 

Customer Service

335

 

 

 

 

Reboot/Shutdown

335

 

 

 

 

Manage Data 335

 

 

 

 

 

Backup

336

 

 

 

 

 

 

Restore

338

 

 

 

 

 

 

Convert Database

339

 

 

 

 

Purge Database

339

 

 

 

 

Purge Database and CDR

339

 

 

Purge All Voice Mail

339

 

 

 

 

Event Log

339

 

 

 

 

 

 

Licenses 340

 

 

 

 

 

 

Add a License

340

 

 

 

 

Remove a License

341

 

 

 

 

Usage Report

341

 

 

 

 

 

Backing Up Licenses

341

 

 

 

 

Restoring Backed-Up Licenses

341

 

 

Obtaining Details of License History

342

 

Regional Software

342

 

 

 

 

Install

342

 

 

 

 

 

 

Remove

343

 

 

 

 

 

 

Details

343

 

Third-Party Drivers 344

 

NBX Software Upgrades 344

 

Third-Party Telephone Groups 344

 

 

 

8 REPORTS

 

 

Directory

345

 

Device List

346

 

System Data

346

 

 

 

Disk Status

346

 

 

 

Power Supply Status

346

 

 

Call Reporting

347

 

 

 

Windows Environment Specifications 347

 

Installing Call Reports

347

 

 

Configuring Call Reporting

348

 

Purge CDR

348

 

 

9

 

 

 

DOWNLOADS

 

 

 

Software

349

 

 

 

Additional Applications

349

 

Label Makers

350

 

 

 

Quick Reference Guides

350

 

10

 

 

 

TROUBLESHOOTING

 

 

 

Overview

351

 

 

 

Telephone Troubleshooting

352

 

Using the Telephone Local User Interface (LUI) Utility 352

 

Using H3PingIP 359

 

 

 

System-level Troubleshooting

360

 

Digital Line Card Troubleshooting 363

 

Alarm Conditions (Overview)

363

Alarm Descriptions 364

 

Alarms on NBX Digital Line Cards

365

Configuration and Status Reports

366

Connecting a Computer to a Serial Port

370

Servicing the Network Call Processor Battery 371

Getting Service and Support 372

A INTEGRATING THIRD-PARTY MESSAGING

Installing Software on the Third-Party Messaging Server 373 Configuring the NBX System 373

Configuring NBXTSP on the Server 375

BISDN COMPLETION CAUSE CODES

CCONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP SERVER

 

Overview 383

 

 

 

 

 

Assumptions

383

 

 

 

 

Creating Option 184

383

 

 

Editing Option 184 Values

384

 

 

Activating Option 184

385

 

 

 

D CONNEXTIONS H.323 GATEWAY

 

Overview of ConneXtions

388

 

 

Installation Requirements

388

 

 

WAN Router

388

 

 

 

 

Windows-based System

389

 

 

ConneXtions Software

392

 

 

Preparing for Installation

392

 

 

Assembling System Information

392

 

Verifying the G.723 Converter

393

Checking Service Pack (Windows NT Only) 393

Configuring Licenses

393

Installing ConneXtions

395

 

Finishing the Installation

 

397

Overview of H.323

398

 

 

Negotiated Connections

 

398

Negotiated Voice Compression 399

Standard Extensions

400

 

Remote Internet Device Connections 400

The H.323 Connection

401

 

Connection Considerations

402

Overall Connectivity

402

 

Quality of Service

403

 

 

Quality of Service Control

 

406

Special Issues

408

 

 

 

 

Firewall Security

408

 

 

Gateway Load

410

 

 

 

Remote Access

410

 

 

 

PBX Connections

411

 

 

Class of Service

414

 

 

IP Type of Service and Differentiated Services 414

Alternate Gatekeepers

415

Checking Connections

415

 

Gateway Checks

415

 

 

Network Checks

416

 

 

Placing Calls

420

 

 

 

 

IP Address Entry

420

 

 

Speed Dials

421

 

 

 

One Button Access

423

 

Entering Digits During Calls

423

Receiving Calls

424

 

 

 

Auto Attendant

424

 

 

Attendant Console

425

 

Other Extensions

425

 

 

Handling Conference Calls

426

Related H.323 Documentation

426

E CALLER ID

Forwarded Calls and Caller ID

427

Long Caller ID Character Strings

427

Specific Caller ID Situations

428

 

Analog Telephones

428

 

 

Bridged Extension Telephones

429

Calls That Are Forwarded Multiple Times 429

External Calls

429

 

 

 

Internal Calls

431

 

 

 

Nortel Phones

431

 

 

 

Parked Calls

 

431

 

 

 

Second Incoming Call

431

 

TAPI Calls

431

 

 

 

TAPI Redirected Calls

431

 

VTL Calls

431

 

 

 

Calls Transferred to Hunt Groups 431

GLOSSARY

INDEX

FCC CLASS A VERIFICATION STATEMENT

INDUSTRY CANADA NOTICE

3COM END-USER SOFTWARE LICENSE AGREEMENT TERMS AND CONDITIONS AND LIMITED WARRANTY

ABOUT THIS GUIDE

This guide describes how to configure and manage the SuperStack® 3 NBX® and the NBX® 100 Networked Telephony Solutions. For information about installing either system for the first time, see the NBX Installation Guide.

If the information in the release notes differs from the information in this guide, follow the instructions in the release notes. Release notes are available on the NBX Resource Pack CD and the 3Com Partner Access Web Site.

How to Use

Table 1 can help you find information in this guide.

 

This Guide

Table 1 Overview of This Guide

 

 

 

 

 

 

 

If you are looking for

Turn to

 

 

 

 

An overview of the NBX systems

Chapter 1

 

 

 

 

How to prepare and configure the dial plan

Chapter 2

 

 

 

 

How to configure devices

Chapter 3

 

 

 

 

How to configure user settings

Chapter 4

 

 

 

 

How to configure system settings

Chapter 5

 

 

 

 

How to configure NBX Voice Messaging (voice mail), the Auto

Chapter 6

 

Attendant, and Voice Profile for Internet Mail (VPIM)

 

 

 

 

 

Basic operations information

Chapter 7

 

 

 

 

How to create reports

Chapter 8

 

 

 

 

How to download software and label makers

Chapter 9

 

 

 

 

Troubleshooting information

Chapter 10

 

 

 

 

Using a third-party messaging system

Appendix A

 

 

 

 

Information about ISDN Completion Cause Codes

Appendix B

 

 

 

 

How to configure Option 184 on a Windows 2000 DHCP server

Appendix C

How to configure 3Com ConneXtions software

Appendix D

16 ABOUT THIS GUIDE

Table 1 Overview of This Guide

If you are looking for

Turn to

 

 

Called ID behavior

Appendix E

 

 

Definitions of telephony and networking terms

Glossary

 

 

References to all topics in this book

Index

 

 

FCC and Industry Canada information, Software End-User License

End of the book

Agreement, and Limited Warranty for Software and Hardware

 

 

 

Conventions

Table 2 lists conventions that are used throughout this guide.

 

Table 2

Notice Icons

 

 

 

 

 

 

 

 

Icon

Notice Type

Description

 

 

 

 

 

 

Information note Information that describes important features

 

 

 

or instructions.

 

 

 

 

 

 

 

Caution

Information that alerts you to potential loss of

 

 

 

data or potential damage to an application,

 

 

 

device, system, or network.

 

 

 

 

 

 

 

Warning

Information that alerts you to potential personal

 

 

 

injury.

 

 

 

 

 

 

 

 

International

Table 3 lists the United States and international equivalents of some of the

Terminology

specialized terms that are used in the NBX documentation.

 

Table 3

International Terminology

 

 

 

 

 

Term used in U.S.

Term used outside the U.S.

 

 

 

 

 

Toll restrictions

Call barring

 

 

 

 

 

Pound key (#)

Hash key (#)

 

 

 

 

 

CO (central office)

Telephone Exchange

 

 

 

 

 

 

Toll-free

 

Free-phone

 

 

 

 

 

Analog Line Card

Analog Trunk Line Interface Module

 

 

 

 

 

Your Comments 17

Your Comments Your suggestions are important to us. They help us to make the NBX documentation more useful to you.

Send comments about this guide or any of the 3Com NBX documentation and Help systems to:

Voice_TechComm_Comments@3com.com

Please include the following information with your comments:

Document title

Document part number (found on the front or back page)

Page number

Example:

NBX Administrator’s Guide

Part Number 900-0130-01 Rev AA

Page 25

As always, address all questions regarding the NBX hardware and software to your authorized 3Com NBX Voice - Authorized Partner.

18 ABOUT THIS GUIDE

INTRODUCTION

1

The NBX Administrator’s Guide explains how to configure your NBX® system. This chapter covers these topics:

Network-based Telephony

Overview of the System Software

NBX NetSet Administration Utility

NBX NetSet Features

For information about installing hardware components, see the

NBX Installation Guide.

Network-based

3Com Networked Telephony Solutions merge telephony with networking

Telephony

by delivering business telephone service over a data network.

 

To the telephone user, an NBX Telephone is a typical office telephone. You

 

can use it to make and receive calls, transfer calls, park calls, use voice

 

mail, and so on. Inside, the NBX Telephone is an Ethernet device that can

 

communicate over the LAN using Ethernet frames or, with the optional

 

upgrade, IP packets. The telephone also serves as an Ethernet switch or

 

hub (depending on the model of telephone) for your computer. You can

 

connect your computer network interface card (NIC) to your network

 

(LAN) through the telephone and avoid the need for a second LAN

 

connection at the desktop.

 

The core of 3Com Networked Telephony Solutions is the Network Call

 

Processor (NCP). The NCP manages the processes of making and

 

receiving calls, providing voice mail and auto attendant services, and

 

responding to requests for special services, such as access to the

 

NBX NetSet administration utility, Computer Telephony Integration (CTI)

 

services, or the system’s IMAP (Internet Message Access Protocol) server.

20 CHAPTER 1: INTRODUCTION

The NBX system provides the reliability required in a business environment because NBX system voice traffic is independent of computer traffic on the same network. In fact, after the NCP completes the processing required to connect two telephones, the telephones communicate directly with each other. Therefore, existing conversations are not affected if power to the NCP fails.

Overview of the This section describes the major features of the NBX system.

System Software

Auto Attendant With the Auto Attendant, a full-featured call answering service, you set up automated call answering, including multiple Auto Attendants, each with separate menu structures, to manage incoming calls.

Auto Discovery and The Network Call Processor and the NBX Telephones communicate with Auto Relocation each other to streamline configuration. When you connect a new

telephone, the system discovers it and adds it to the configuration database. The communication between devices means that if telephone users move their telephones to a new location, the telephones retain their extension number and personal settings. You do not have to change telephone addresses and data for them.

Virtual Tie Lines You can connect two or more NBX systems that are connected to your Wide Area Network. Calls made over Virtual Tie Lines incur no toll charges.

Integrated Voice Mail NBX Voice Messaging is a standard feature of the 3Com Networked and Messaging Telephony Solution. Voice Messaging supports Off-Site Notification,

Features which alerts you if you receive new voice messages when you are out of the office. Voice Messaging also includes an IMAP (Internet Message Access Protocol) mail server that allows you to retrieve voice mail messages through any IMAP4-compatible e-mail client.

Standard NBX NBX systems support the standard features, such as call park, conference, Telephone Features speed dial, and paging, that you expect in a business telephone system.

Overview of the System Software

21

Redialing From In the NBX Business Telephone and NBX Basic Telephone display panels, Call Logs you can view logs of recent Missed Calls, Answered Calls, and Dialed

Calls. You can select and redial a call from any of these lists, as well as from the directory of internal users, your personal speed dial list, or the system-wide speed dial list.

Calling Line Identity When an NBX Telephone user makes a call on an ISDN channel, the Restriction (CLIR) receiving party can see the identity of the caller (normal ISDN behavior).

When the NBX option Calling Line Identity Restriction (CLIR) is enabled, the receiving party cannot see your identity when you call.

Computer Telephony 3Com Networked Telephony Solutions provide a software-based CTI Integration (CTI) solution through the Microsoft Telephony Applications Programming

Connectivity Interface (TAPI). Your telephone and your computer connect to the same LAN so that your computer does not need any special hardware, such as proprietary cards. The NBX system works with TAPI 2.X-compliant CTI applications.

Call Recording You can integrate a third-party call recording system into your NBX system so that selected calls can be recorded. (Optional license required.)

NBX Call Reports NBX Call Reports, a Windows client program, is a standard feature of 3Com Networked Telephony Solutions. Call Reports allows you to save calling data about inbound and outbound calls, present it in a report, or export it to spreadsheets, word processors, or reporting programs.

NBX Resource 3Com Networked Telephony Solutions include the NBX Resource Pack CD Pack CD with the most recent system software for backup and upgrade purposes,

optional Microsoft Windows software from 3Com and third-party vendors, and electronic versions of system documentation.

Support for Multiple The NBX system’s Administrator Help is in English, by default, but the Languages User side of the NetSet administration utility’s Help system can be

configured for other languages. In addition, the three telephone Quick Reference Cards, the NBX Telephone Guide, and the voice prompts are available in multiple languages on the NBX Resource Pack CD.

3COM SuperStack 3 NBX, NBX 100 User Manual

22 CHAPTER 1: INTRODUCTION

NBX NetSet

The NBX NetSet Administration utility is an HTML-based web interface in

Administration

which you configure and manage the NBX system. You need Microsoft

Utility

Internet Explorer (version 5.5 or later is optimal) to administer the system.

 

(You do not need Internet access.)

 

Figure 1 shows the NBX NetSet - Main Menu window, which appears

 

when you log on to the NBX NetSet utility.

 

Figure 1 NBX NetSet - Main Menu Window

NBX systems present the NBX NetSet utility through an embedded web server. NBX NetSet passwords grant system administrators and users different levels of access privileges.

Individual telephone users can view or change their personal settings such as personal speed dial lists, off-site notification settings, and ringing tones.

System administrators can manage user profiles and devices, change system parameters, such as speed dial lists and dial plan settings, and upgrade the system software.

NBX NetSet Features 23

NBX NetSet

Table 4 describes the features that administrators can access through the

Features

NBX NetSet - Main Menu window.

 

Table 4 NBX NetSet Features for the NBX Administrator

Icon Description

Configure and manage system-wide NBX Voice Messaging, Auto Attendants, and VPIM settings. If you install a license for a third-party messaging application and disable NBX Messaging, this icon is not available.

Configure and manage NBX devices, such as:

Telephones and telephone groups

Analog Line Cards

Digital Line Cards (T1, E1, and BRI-ST cards)

Analog Terminal Adapters (ATAs)

Call Park

Attendant Consoles

Virtual Tie Lines

Configure and manage your system Dial Plan.

Download, install, configure, and manage additional system features, such as:

Optional NBX software, such as NBX Call Reports and TAPI software

Multiple Label Makers for telephones and NBX Attendant Consoles

Quick Reference Guides for the NBX Business and Basic Telephones, and analog telephones on the NBX system

NBX manuals including the NBX Installation Guide, NBX Administrator’s Guide, NBX Telephone Guide, and NBX Feature Codes Guide

24 CHAPTER 1: INTRODUCTION

Table 4 NBX NetSet Features (continued)for the NBX Administrator

Icon Description

Configure and manage these system-level operations:

Upgrading software

Rebooting and shutting down the NBX system

Managing data (database backup and restore)

Viewing and managing event log files

Viewing and adding licenses for optional features

Setting regionally different information (voice-prompt language, dial tones and cadences, and documentation language)

Installing third-party drivers (for example, for telephones other than NBX Telephones)

View and manage system reports:

Directory lists of users

Device List

System Data

Call Reporting

Configure and manage the system-level settings for:

System Settings

Audio Settings

System-wide Speed Dials

Business Identity

Security

TAPI Settings

Configure settings for TAPI (Telephony Applications Programming

Interface). (Can also be configured from the System Configuration icon.)

Configure and manage:

Users

Call Pickup Groups

TAPI Route Points

Hunt Groups

Class of Service (CoS) Settings for users

NBX NetSet Features 25

Table 5 describes the additional icons that appear on or below the NBX NetSet - Main Menu window. They are shortcuts to specific areas within the NBX NetSet utility and to some of the online documentation.

Table 5 NBX NetSet Shortcuts

Icon Description

The Help icon in the NBX NetSet - Main Menu window provides access to the Contents, Index, and search features of the online Help system. The Help icon on individual dialog boxes takes you directly to content-specific Help in addition to accessing the global Help features.

Displays Tab To It, a window that shows all the tabs for the entire system. Click on a tab in the Tab to It window to go directly to that tab’s interface. The Tab To It icon also appears on most dialog boxes throughout the NBX NetSet utility.

If you install a license for a third-party messaging application, the tab for NBX Messaging is disabled in the Tab To It window

Opens the online (PDF) version of the NBX Installation Guide. This icon is available in the NBX NetSet - Main Menu window only.

Opens the online (PDF) version of the NBX Administrator’s Guide (this book). This icon is available in the NBX NetSet - Main Menu window only.

Opens the online (PDF) version of the NBX Telephone Guide. This icon is available in the NBX NetSet - Main Menu window, and below the User Settings window when users log on to the NBX system.

Opens the online (PDF) version of the NBX Feature Codes Guide. This icon is available in the NBX NetSet - Main Menu window, and in the User Settings window when users log on to the NBX system.

Returns you to the NBX NetSet - Main Menu window.

26 CHAPTER 1: INTRODUCTION

DIAL PLAN

2

The NBX system’s dial plan determines how the system handles calls. It defines the set of destinations that the system can reach, how to get to these destinations, and which telephone numbers to dial to reach these destinations. This chapter provides information about understanding, developing, and managing the dial plan. It covers these topics:

Dial Plan Concepts and Overview

Dial Plan Tables

Dial Plan Pretranslators

Managing the Dial Plan Configuration File

Outdialing Prefix Settings

Managing Extensions

Managing Extension Lists

Managing Dial Plan Tables

Managing Dial Plan Pretranslators

Configuring the Dial Plan for the 4ESS Protocol (T1)

Overview of Voice Profile for Internet Mail

Configuring the Dial Plan for VPIM

Configuring VPIM Parameters Using NBX NetSet

Overview of Virtual Tie Lines

How to Configure a Virtual Tie Line

Call Rerouting for Virtual Tie Lines

Managing Existing Virtual Tie Lines

Using a VTL Password

Dial Plan Configuration File Commands

Sample Solutions Using Dial Plan Configuration File Commands

28 CHAPTER 2: DIAL PLAN

Dial Plan Concepts The dial plan configuration file is an ASCII text file that implements the and Overview dial plan and specifies pretranslation (digit manipulation). The system is

shipped with several default dial plan configuration files, typically, a 3-digit and a 4-digit file for each supported country.

The dial plan configuration file includes several tables:

Internal — Must be table ID 1

Incoming — Must be table ID 2

Least Cost Routing — Must be table ID 3

Routes

Pretranslators

You can create additional tables if necessary.

Each dial plan table consists of a series of entries, each of which includes a sequence of digits and the action to be performed by the NBX system in response to sending or receiving those digits. For more information on the Internal, Incoming, and Least Cost Routing dial plan tables, see “Dial Plan Tables” on page 34.

Usually, you access the dial plan configuration file and manage dial plan operations, tables, pretranslators, and extension lists through the NBX NetSet administration utility. If your dial plan is larger than 32,000 characters, however, you cannot edit the dial plan using the NBX NetSet utility. You must export the dial plan, edit it, and then import it.

Before you configure the dial plan, please be sure that you understand these concepts:

Call Process Flow (page 29)

Inbound and Outbound Call Processing (page 29)

NBX System Database (page 30)

NBX System Dial Plan (page 30)

Pretranslation (page 31)

Routing (page 31)

In addition, be sure to understand how the dial plan configuration file can affect other parts of the NBX system. See “System Features Affected by the Dial Plan Configuration” on page 32.

Dial Plan Concepts and Overview

29

Call Process Flow

Inbound and

Outbound Call

Processing

The dial plan configuration file is a key component of inbound and outbound call processing. The dial plan tables in the configuration file process incoming calls in this order:

1Incoming Dial Plan Table

2Pretranslator Table

The dial plan tables process outgoing calls in this order:

1Internal Dial Plan Table

2Least Cost Routing Table

After pretranslation (if performed), the final translation process routes the call to the destination.

The system routes all inbound and outbound calls through the dial plan.

Inbound Call Processing

The system processes inbound calls using the Incoming table. The system can also use pretranslators to perform digit manipulations on incoming calls before it uses the Incoming table.

Each pretranslator operation performs a digit manipulation operation on the dialed digits. For incoming calls, if the DID/DDI range matches the internal extensions, the dial plan requires no pretranslator. However, you can use pretranslators to map nonmatching dialed numbers on an incoming DID/DDI channel to desired internal extensions. See the example in Customer Requirement 1 in “Sample Solutions Using Dial Plan Configuration File Commands” on page 116.

Outbound Call Processing

The system processes outbound calls using the Internal dial plan table or the Least Cost Routing table.

You can add entries to the Internal dial plan table to match the system to your service. See Customer Requirement 2 in “Sample Solutions Using Dial Plan Configuration File Commands” on page 116.

If you have entries in both the Least Cost table and the Internal table for the same purpose, the behavior of the dial plan can be confusing. 3Com recommends that you accomplish least cost routing using Internal Table

30 CHAPTER 2: DIAL PLAN

entries. For more information, see TimedRoute Create, TimedRouteEntry Create, and TimedRouteOperation Create later in this chapter.

NBX System Database The NBX system database contains a default dial plan that is initially loaded at the factory and is reloaded if you purge the database. The default dial plan for the SuperStack 3 NBX system is a 4-digit plan; for the NBX 100, it is a 3-digit plan.

Changes that you make to any system settings, including changes made by importing a modified dial plan configuration file, are reflected in the database. When you reboot the system, it loads the database with any changes that you have made.

The NBX system database includes all of the settings necessary for system operation:

IP and MAC addresses for the Network Call Processor, telephones, and line cards

Auto Attendant definitions and menus

Dial plan configuration file information

Voice mail settings and messages

Telephone extensions

Hardware configuration information

Button mappings for NBX and third-party telephones

Call group definitions

Software license information

User profiles

NBX System Dial Plan You can import a dial plan configuration file to provide the system with a set of operating instructions for managing the telephone system. Alternatively, if you have made changes to the currently loaded instructions through the NBX NetSet utility, you can export the dial plan configuration file to save it. You can also make changes by editing the configuration file off-system, using any ASCII editor, and then importing the modified file. You can easily reuse a given configuration file on many systems. For more information, see “Importing and Exporting Dial Plan Configuration Files” on page 45.

Loading...
+ 436 hidden pages