3COM V3000, 3107, 3108, PCXSET, 3102 User Manual

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3COM V3000, 3107, 3108, PCXSET, 3102 User Manual

3Com® NBX® IP Telephony Solutions R6.0 | North America

SALES REFERENCE GUIDE

NBX PLATFORMS

NBX APPLICATIONS

IP PHONES**

NBX® V3000 ANALOG (3C10600B-XX)

Ideal for smallto medium-sized organizations that require integrated applications with easy installation and management.

Operation in either NBX Call Control or Session Initiation Protocol (SIP) mode

Four integrated central office (CO) line ports; one analog station port

Standard four ports by 400 hours auto-attendant/voice mail (AA/VM), scalable up to 72 ports

10/100 uplink port; 100 Mbps backplane

1,500 device capacity (stations/trunks)

15 Group 2 phone licenses included in base solution

SIP-ready for business applications and devices (requires 512 MB memory upgrade 3C10240 for SIP)

NBX V3001R PLATFORM (3C10602A-XX)

When redundancy is a must, the V3001R is the solution for organizations that require maximum uptime, where revenue is tied to the phone system.

Operation in either NBX Call Control mode or Session Initiation Protocol (SIP)

Redundant, hot-swappable power supplies; optional redundant hard disks (RAID1)

Standard four ports by 400 hours AA/VM, scalable up to 72 ports

Dual 10/100 uplink ports; 100 Mbps backplane

Four-slot expansion chassis for additional analog stations or trunks (T1/E1, PRI, BRI, Analog)

1,500 device capacity (stations/trunks)

SIP-ready for applications and devices

MAKING THE MOVE TO SIP

CALL CENTERS—Affordable, professional and efficient services that enhance call handling and increase revenue.

NBX platforms running R6.0 software operate in

NBX Automatic Call Distribution (ACD): integrated call center application with built-in two-seat agent evaluation license; offers five types of routing

either standard or Session Initiation Protocol

algorithms, agent workgroups, detailed reporting, and supervisor status with monitor, whisper, and barge-in capability

eXchange Call Center: server-based call center application; offers advanced and real-time reporting, wrap-up codes, voice announcement of calls in

(SIP) mode. The standard mode builds on the

queue, and agent and supervisor desktop software

 

 

 

 

success of generations of NBX platforms, while

 

 

 

 

EPICCenter from EasyRun: sophisticated call center solution to support multimedia, advanced queuing and routing and inbound/outbound activity.

the SIP mode allows interoperability between

ADVANCED APPLICATIONS

 

 

 

 

NBX IP telephony solutions and a broad range of

 

 

 

 

3Com and third-party SIP-compliant devices and

Voice messaging: 400 hours of voice storage standard (non-SIP mode)

 

 

 

applications such as IP Messaging, IP Confer-

IP Messaging: advanced NBX in SIP mode voice messaging; ships with find me/follow me service and 12 ports enabled (scalable in one-port increments)

encing and SIP trunking. Customers can start

IP Conferencing: hosted bridge for NBX in SIP mode for scheduled and ad-hoc conferences (standard 25-seat license)

out running in standard mode and migrate from

Desktop Call Assistant (DCA): on-screen dialing and contact management software

 

 

 

standard to SIP mode when such a change

Complement Attendant Software (CAS): desktop application that takes the place of an attendant console

ExecutiveAssistant: designed for executives and sales people, features find me/follow me service, call recording and speech-recognition auto-attendant

matches their needs.

Education Module: auto-dialer for K-12 organizations; offers absentee tracking, malicious call trace and auto-attendant for homework hotlines

 

 

 

 

 

 

 

3100 ENTRY (3C10399B)

3102 BUSINESS (3C10402B)

3106 CORDLESS (3C10406A)*

PCXSET(PC SOFTPHONE) (3C10316)

Four fixed feature buttons

18 programmable buttons

Multiline display

Windows-based application

Single-line phone service

Multiline service

1,000 ft. (305 m) range from

Single-user license included per

Ideal for doorway and common

Full-duplex speakerphone

base unit

NBX R4.1 or higher platform

areas

Ideal for power users

Ideal for mobile office workers

Ideal for teleworkers

 

 

 

 

 

 

3101 BASIC (3C10401B)

3103 MANAGER (3C10403B)

3107 CORDLESS (3C10407A)*

 

 

 

Four programmable buttons

Gigabit PC port

Multiline display

 

 

 

Multiline services and display

Large, context-sensitive display

Long-life battery with two-slot charger

 

 

 

 

LEGACYLINK FOR

 

Ideal for day-to-day office use

Multiline services and display

Ideal for warehouse and mobile

 

 

 

Executive and manager phone

workers

 

NORTEL/ANALOG HANDSETS

 

 

 

 

 

(3C10392 – ANALOG;

 

3101 W/SPEAKER (3C10401SPKRB)

3105 ATTENDANT CONSOLE

3108 WIRELESS (3C10408A)

 

3C10390 – NORSTAR;

 

 

3C10391 – MERIDIAN)

 

Four programmable buttons

(3C10405B)

802.11 b/g wireless IP phone

 

 

 

Half-duplex speakerphone

50-button DSS

Works with NBX in SIP mode

 

 

 

Multiline services and display

100 station selections

Ideal for in-building or

 

 

 

Ideal for day-to-day office use

Receptionist/call-coverage use

campus-wide calling

 

 

 

 

 

 

 

 

 

*Available in North America and Mexico only. **All 3Com IP phones require a phone license (Group 0, 1 or 2) to operate. See the NBX Price List for pricing and ordering information.

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