2N Omega Series - Voicemail v1.0, Omega Lite VoiceMail 2N Omega Lite Voicemail Manual

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2N ® OMEGA Lite

VoiceMail

USER MANUAL

VoiceMail

Version 1.0

USER MANUAL – VoiceMail

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2N ® OMEGA Lite

VoiceMail

Dear customer,

let us congratulate you on having purchased the 2N® OMEGA Lite system with the

VoiceMail application. This new product has been developed and produced in order to provide the maximum utility value, quality and reliability to the user. We hope you will be fully satisfied with the application for a long time.

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2N ® OMEGA Lite

VoiceMail

CONTENTS

1.

Introduction .......................................................................................................

4

2. How to Use VoiceMail .......................................................................................

5

 

2.1. Call Forwarding to VoIP VoiceMail.........................................................................................

5

 

2.2. Selecting VoIP VoiceMail Box................................................................................................

7

 

2.2.1.

From Your Internal Line .........................................................................................................

7

 

2.2.2. From Another Internal Line.....................................................................................................

7

 

2.3. Passing VoiceMail Box to Another Line .................................................................................

8

 

2.4. VoiceMail Box Menu..............................................................................................................

8

3.

Settings ..............................................................................................................

9

 

3.1. VoIP VoiceMail User Settings................................................................................................

9

 

3.1.1.

Configuration Login ...............................................................................................................

9

 

3.1.2.

User Parameters....................................................................................................................

11

 

3.2. VoIP VoiceMail Administrator Settings.................................................................................

14

 

3.2.1.

Configuration Login .............................................................................................................

14

 

3.2.2.

VoiceMail Licence................................................................................................................

15

 

3.2.3.

VoiceMail Line.....................................................................................................................

17

 

3.2.4.

Least Cost Routing - Routes..................................................................................................

18

 

3.2.5.

Least Cost Routing - Destinations .........................................................................................

20

 

3.2.6.

Least Cost Routing - Normalising .........................................................................................

23

 

3.2.7.

SIP Proxy .............................................................................................................................

25

 

3.2.8.

Users ....................................................................................................................................

27

 

3.2.9.

Voice Menu..........................................................................................................................

29

 

3.3. PBX VoiceMail Settings.......................................................................................................

30

USER MANUAL – VoiceMail

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VoiceMail

1.Introduction

The VoiceMail application integrated in the VoIP module provides a high comfort to the 2N® OMEGA Lite system users.

Having missed a call, you can retrieve a voice message stored in the integrated VoIP module. You are notified of the message in variable ways. You either find the count of new voice messages on your key phone display, or hear a voice notification upon picking up the handset or HandsFree, or get a text SMS if your PBX is equipped with a GSM module.

The maximum total length of one voice message is 1 minute. You can access your voice messages from any internal (subscriber) telephone line. To use a line other than your own for listening to a voice message, enter the user password to get into your VoiceMail box. The Mobility Extension users may retrieve voice messages outside the PBX too.

Read this manual carefully to set up and use the VoiceMail service correctly. For VoIP module settings refer to the detailed manual.

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VoiceMail

2.How to Use VoiceMail

Having been assigned the right to use the VoIP module VoiceMail box, you can select the VoiceMail forwarding options.

2.1. Call Forwarding to VoIP VoiceMail

You can use all forwarding options available in your PBX (Immediate, At absence, If busy) to forward your calls to the VoiceMail box. However, remember to forward your calls as if forwarding to an external (CO) line, i.e. with the FLASH button confirmation on your telephone set.

 

 

 

Pick up the handset and wait for the internal dial tone

 

 

 

(————).

 

 

 

 

 

 

 

 

 

 

 

1. To forward all of your calls to the VoiceMail box, dial

 

 

 

‘#11nnPmm’, where nn is ‘86’ for access to the VoIP trunk, P is

 

nnPmm

 

‘5’ as the VoIP VoiceMail prefix and mm is your internal line

 

 

 

number to be forwarded to the VoiceMail box;

 

or

 

2. Or, to forward your calls to a colleague outside the company

 

 

 

only in case your line is busy, dial ‘#12 nnPmm’, where nn is

 

 

 

‘86’ for access to the VoIP trunk, P is ‘5’ as the VoIP VoiceMail

 

nnPmm

 

prefix and mm is your internal line number to be forwarded to

 

 

the VoiceMail box;

 

 

 

 

or

 

3. Or, to forward your calls to a colleague or your mobile phone

 

 

 

only in case you fail to answer the call on your telephone within

 

 

 

a time limit, dial ‘#13 nnPmm’, where nn is ‘86’ for access to

 

nnPmm

 

the VoIP trunk, P is ‘5’ as the VoIP VoiceMail prefix and mm is

 

 

your internal line number to be forwarded to the VoiceMail box;

 

or

4. Or, to forward your calls according to items 2 and 3 at the

 

 

 

same time, dial ‘#14 nnPmm’, where nn is ‘86’ for access to

 

nnPmm

the VoIP trunk, P is ‘5’ as the VoIP VoiceMail prefix and mm is

 

your internal line number to be forwarded to the VoiceMail box.

 

 

 

 

 

 

 

 

 

 

 

Push FLASH or R.

 

 

 

 

 

 

 

Listen to the service-executing message.

 

 

 

 

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VoiceMail

Hang up.

CYou may forward your calls only if you have been allowed so in the configuration and have been assigned the relevant private call right.

To cancel all call forwarding settings:

Pick up the handset.

Listen to the call-forwarding message if you have selected the permanent forwarding option.

Dial ‘#10’.

Listen to the service-executing message.

Example: Suppose that you want to assign internal line 11 immediate call forwarding to VoiceMail box and the VoIP module and PBX default settings have not been changed, then push:

#11 86 5 11 FLASH.

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VoiceMail

2.2. Selecting VoIP VoiceMail Box

You are notified of a VoiceMail message in variable ways. You either find the count of new voice messages on your key phone display, or hear a voice notification upon picking up the handset or HandsFree, or get a text SMS if your PBX is equipped with a GSM.

2.2.1.From Your Internal Line

Pick up the handset and wait for the internal dial tone (————).

Dial ‘86’ for access to the VoIP trunk, P = ‘5’ as the VoIP VoiceMail Pmm prefix and mm as your internal line number.

Wait until VoiceMail seizes the line and follow the voice menu instructions.

Hang up.

2.2.2.From Another Internal Line

Pick up the handset and wait for the internal dial tone (————).

Dial ‘86’ for access to the VoIP trunk and P = ‘5’ as the VoIP VoiceMail

P prefix:

Wait until VoiceMail seizes the line and follow the voice menu instructions.

Hang up.

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2N Omega Series - Voicemail v1.0, Omega Lite VoiceMail 2N Omega Lite Voicemail Manual

2N ® OMEGA Lite

VoiceMail

2.3. Passing VoiceMail Box to Another Line

The VoiceMail system enables you to pass a mailbox to another internal line by calling directly to its VoiceMail box (if the line has been assigned one).

Pick up the handset and wait for the internal dial tone (————).

Dial ‘86’ for access to the VoIP trunk, P = ‘5’ as the VoIP VoiceMail prefix and mm as the internal line number to which you want to pass

Pmm your mailbox.

Wait until VoiceMail seizes the line and follow the voice menu instructions.

Hang up.

2.4. VoiceMail Box Menu

For how to scroll through the VoiceMail menu refer to the diagram below. To initiate an action, push the appropriate DTMF button on your telephone.

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VoiceMail

3.Settings

To operate the VoiceMail service on an integrated VoIP module, select the relevant settings and assignments both for the VoIP module and the 2N® OMEGA Lite PBX. Most VoIP module settings are default values and therefore need not be changed unless for a serious reason.

3.1. VoIP VoiceMail User Settings

This manual assumes that the VoIP module has been configured properly for your internal IP network traffic and thus considers the PBX system including the VoIP module fully operational.

The user may enable or disable the VoiceMail system after a due login to the

VoIP module.

3.1.1.Configuration Login

For configuration use a web browser such as the Internet Explorer.

Enter the VoIP module IP address provided by the system administrator as the login page address.

The login dialogue gets displayed.

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VoiceMail

Enter:

Username - your line number.

Password - login password (default = 1111).

Push login for confirmation.

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