2N IVR Editor manual v1.0.2 User Manual

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2N® IVR Editor

Voice Menu

User Manual

 

Version

1.0.2

www.2n.cz

 

 

 

 

 

 

 

 

 

 

 

The 2N TELEKOMUNIKACE a.s. joint-stock company is a Czech manufacturer and supplier of telecommunications equipment.

The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways, private branch exchanges (PBX), and door and lift communicators.

2N TELEKOMUNIKACE a.s. has been ranked among the Czech top companies for years and represented a symbol of stability and prosperity on the telecommunications market for almost two decades. At present, we export our products into over 120 countries worldwide and have exclusive distributors on all continents.

2N® is a registered trademark of 2N TELEKOMUNIKACE a.s.. Any product and/or other names mentioned herein are registered trademarks and/or trademarks or brands protected by law.

2N TELEKOMUNIKACE administers the FAQ database to help you quickly find information and to answer your questions about 2N products and services. On faq.2n.cz you can find information regarding products adjustment and instructions for optimum use and procedures „What to do if...“.

Declaration of Conformity

2N TELEKOMUNIKACE a.s. hereby declares that the 2N® Omega Lite product complies with all basic requirements and other relevant provisions of the 1999/5/EC directive. For the full wording of the Declaration of Conformity see the CD-ROM enclosed and at www.2n.cz.

The 2N TELEKOMUNIKACE company is a holder of the ISO 9001:2008 certificate. All development, production and distribution processes of the company are managed by this standard and guarantee a high quality and advanced technical level of and a professional approach to all of our products.

Contents

1. Product Overview...............................................................

1

1.1

Product Description .......................................................................................................

2

 

Basic Features..................................................................................................................

2

 

Benefits of 2N® IVR Editor Use ........................................................................................

2

1.2

Innovations .....................................................................................................................

3

1.3

Terms and Symbols Used .............................................................................................

4

 

Symbols Used in Manual..................................................................................................

4

 

Future Functions...............................................................................................................

4

2. Description and Installation

..............................................5

2.1

Editor Description ..........................................................................................................

6

2.2

Installation.......................................................................................................................

8

 

Porgram Installation .........................................................................................................

8

2.3

Program Launch ...........................................................................................................

11

 

2N® IVR Editor Launch...................................................................................................

11

3. 2N® IVR Editor Configuration..........................................

12

3.1 Configuration ................................................................................................................

13

New .......................................................................................................................

13

Open .....................................................................................................................

13

Save/Save as ..............................................................................................

13

Export .....................................................................................................................

13

Answer .................................................................................................................

14

Hang up ................................................................................................................

14

Ring .....................................................................................................................

15

Progress .............................................................................................................

16

Wait .....................................................................................................................

17

Play ..........................................................................................................................

17

DTMF Menu .........................................................................................................

18

DISA Menu ...........................................................................................................

19

Calling Menu ........................................................................................................

21

Called Menu .........................................................................................................

22

Transfer ................................................................................................................

25

4. Ethernet Module /OfR Configuration and IVR Recording27

4.1

PBX Connection ...........................................................................................................

28

4.2

Ethernet Module/OfR Configuration ...........................................................................

29

 

Add DISA Line ................................................................................................................

29

 

Add route ........................................................................................................................

29

 

LCR ................................................................................................................................

30

4.3

Recording of IVR Configuration into Ethernet Module/OfR .....................................

32

5. Supplementary Information ............................................

35

5.1

Troubleshooting ...........................................................................................................

36

5.2

List of Abbreviations....................................................................................................

37

5.3

General Instructions and Cautions ............................................................................

38

1 1. Product

Overview

In this section, we introduce the 2N® IVR Editor product, outline its application options and highlight the advantages following from its use.

Here is what you can find in this section:

Product Description

Innovations

Terms and Symbols Used

1

Product Description

 

1.1

 

 

 

1.1 Product Description

The 2N® IVR Editor application helps users create a user-defined voice menu for 2N® Omega PBX series and 2N® OfficeRoute systems. Call routing can be set according to the following criteria: DTMF dialling, called party number (CPN), or calling subscriber number (CLIP). Moreover, a user-defined voice message can be played, calls can be transferred and timeouts can be defined.

Basic Features

IVR – voice menu creation

Up to 5MB configuration

mp3, wav and alaw voice message playing

While exported to tar.gz, the inserted mp3 and wav are reduced and converted into the alaw format.

Benefits of 2N® IVR Editor Use

Call routing in DTMF menu

Entering the DTMF menu, you can route your call using the DTMF characters 0-9,* and #.

Call routing according to CLIP

If you know the calling subscriber number (a VIP client, e.g.), you can route the call via a route other than that for the other calls.

Call routing according to CPN

If your company has more numbers than one, you can route each called number to a different extension or department.

Call routing in DISA

Entering the DISA menu you can dial an internal subscriber/department number, or wait and descend to the next IVR level.

Easy installation

2

Innovations 1.2

1.2 Innovations

The manufacturer reserves the right to modify the product in order to improve its qualities.

Manual Revisions version

1.0The manual relates to IVR version 1.0.0.16 (Basic function).

Caution

In response to its customers’ requirements, the manufacturer constantly improves the IVR software. For the latest 2N® IVR Editor version and the User Manual refer to www.2n.cz.

3

Terms and Symbols Used

 

1.3

 

 

 

1.3 Terms and Symbols Used

Symbols Used in Manual

Caution

Important information. Disobedience may result in a malfunction.

Tip

Useful information for easy and quick use and programming.

Note

Routines and advice for efficient use of the device.

Future Functions

The grey-marked text in this document designates the functions that are under preparation or development at present.

4

 

2

 

2.

Description and

 

 

 

Installation

 

 

 

 

 

This section describes the 2N® IVR Editor product and its installation.

Here is what you can find in this section:

E

Installation

Program Launch

5

Editor Description

 

2.1

 

 

 

2.1 Editor Description

The 2N® IVR Editor is a voice menu creating program. The following functions are available:

- New -> Open a new IVR tree

- Open -> Open an existing IVR tree

- Save -> Save the IVR tree

- Save as -> Save the IVR tree into another file

- Export -> Create a tar.gz file for export to 2N® Omega

- Answer -> Answer the call

- Hang up -> Hang up the call

- Ring -> Send RINGING to the calling user

- Progress -> Send SEsubscriberION PROGREsubscriber plus tone?? to calling

- Wait -> Wait for a defined count seconds before next operation

- Play -> Play a user-defined voice message

- DTMF menu

- DISA menu

- Calling menu

- Called menu

- Transfer

- Centre -> Put the IVR tree in the screen centre

6

Editor Description

 

2.1

 

 

 

Caution

These functions will be referred to in detail later.

Before you start

Installation Conditions

2N® IVR Editor is designed for Win XP, Win Vista and Win 7 operating systems.

Install .Net Framework to make your 2N® IVR Editor work properly.

Install your 2N® IVR Editor onto your PC hard disk; the editor size is very small (a few MB).

7

Installation 2.2

2.2 Installation

Program Installation

Install IVR from the IVRsetup.msi file. Together with IVRsetup.msi, the folder has to contain setup.exe. Either file is necessary for installation.

The IVR wizard is launched.

Now continue by clicking Next.

Here select the path to the installation folder. C:\Program Files\2N TELEKOMUNIKACE\2N IVR Editor is selected by default.

Click on Browse to select another path (another installation folder on the hard disk). Push Disc cost to display vacancies on your PC hard disks.

8

2N IVR Editor manual v1.0.2 User Manual

Installation 2.2

Select Just me to restrict the editor to yourself, or Everyone to make the IVR Editor accessible to multiple PC users.

Having completed the settings, click Next to continue

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