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ADSL X5
U S E R G U I D E
NOTICE
This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.
The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the hardware, software, and documentation without obligation to notify any person or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2007 All rights reserved.
Contents |
|
OVERVIEW ........................................................................................... |
4 |
INSTALLATION INSTRUCTIONS ........................................................... |
5 |
IMPORTANT! BEFORE YOU BEGIN................................................................... |
5 |
PACKAGE CONTENTS ........................................................................................ |
5 |
INSTALLING THE X5 .......................................................................................... |
7 |
WINDOWS INSTALLATION ............................................................................ |
7 |
MACINTOSH AND LINUX INSTALLATION ................................................. |
10 |
CONNECTING ADDITIONAL DEVICES TO THE INTERNET .......................... |
22 |
REMOVING THE X5 SOFTWARE...................................................................... |
25 |
UNIVERSAL PLUG AND PLAY .......................................................................... |
26 |
IF YOU NEED HELP ......................................................................................... |
26 |
STATUS MONITORING ....................................................................... |
27 |
MONITORING SYSTEM STATUS....................................................................... |
28 |
MONITORING ADSL STATUS ......................................................................... |
29 |
ADVANCED SETUP OPTIONS ............................................................. |
30 |
HOW TO USE THE ADVANCED OPTIONS ..................................................... |
31 |
CONFIGURATION BUTTONS ....................................................................... |
32 |
STATUS BUTTONS......................................................................................... |
35 |
ADMINISTRATION BUTTONS ...................................................................... |
36 |
CHANGING YOUR WAN SETTINGS............................................................... |
37 |
CHANGING YOUR FIREWALL SETTINGS ....................................................... |
38 |
CHANGING USER NAMES AND PASSWORDS................................................. |
39 |
BACKING UP YOUR CONFIGURATION .......................................................... |
41 |
RESTORING DEFAULT SETTINGS ................................................................... |
43 |
USING IP FILTERS ............................................................................................ |
44 |
APPENDIX A. ADSL INTERNET SETTINGS TABLES .......................... |
45 |
APPENDIX B. FRONT AND BACK PANELS.......................................... |
48 |
APPENDIX C. TCP/IP NETWORK SETTINGS .................................... |
50 |
MACINTOSH TCP/IP SETTINGS..................................................................... |
51 |
LINUX TCP/IP SETTINGS ............................................................................... |
53 |
WINDOWS TCP/IP SETTINGS ........................................................................ |
54 |
APPENDIX D. TROUBLESHOOTING................................................... |
57 |
APPENDIX E. REGULATORY INFORMATION ..................................... |
63 |
Overview
The X5 integrates an ADSL modem, a router, and a four-port switch in one device. It includes an advanced firewall, which allows you to control Internet access from your local network, and which protects your local network from unwanted Internet traffic.
With four ETHERNET ports, the X5 supports the direct connection of up to four computers with Ethernet ports. Users with a network device (such as a wireless access point) can plug it into one of the ETHERNET ports to support up to 253 Internet connections. (There is also a USB port for Windows computers that do not have an Ethernet port, or for Windows users who want to connect five computers directly to the modem.)
The X5 modem is also enabled for Universal Plug and Play (UPnP™). This means that if you plug other devices with UPnP capabilities into your computer or network (for example, a gaming application, router, or stand-alone firewall) they should automatically detect the X5 and make the needed configurations for them to work together.
This User Guide contains installation instructions for Macintosh, and Linux computers and provides instructions for manually installing the X5 on a Windows computer. There is also information about the X5’s advanced setup options. Though most users will not need to use the advanced setup options, there are cases in which these advanced settings are necessary (for example, if you have a static IP address).
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1
Installation Instructions
This chapter covers the basic instructions needed to install your X5 and connect to the Internet. These instructions can be used with a Macintosh, Linux, or Windows operating system.
Important! Before You Begin
Before installing your X5, you must have ADSL service enabled on your telephone line. To do this, you need to sign up with an ADSL service provider. (Your service provider may refer to “ADSL service” as “DSL service.”)
Package Contents
Your package contains the items shown below:
Zoom X5 |
USB Cable |
ADSL Modem |
|
Phone Cord |
Power Cube |
Ethernet Cable |
Software CD |
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The CD contains the installation software, documentation, warranty, and Customer Support information.
If anything is missing or damaged, please contact Zoom Customer Support or your retailer or distributor.
In addition, the package may include:
•Phone-jack adapter to adapt the phone cord to a particular phone jack (certain countries only)
•ADSL line filter(s) (certain units only)
You Will Also Need
•An ADSL-enabled telephone wall jack to plug the X5 modem into.
•One or more computers that you want to connect to the Internet. The X5 supports the connection of up to four Macintosh, Linux, or Windows computers with Ethernet ports.
Note for Windows users:
Your computers must use Windows 98/Me/2000/XP or Vista. We recommend that you connect all of your Windows computers using Ethernet ports. If any of your computers do not have an Ethernet port, you can purchase a Network Interface Card (NIC) to add one. Alternately, you can connect one of your computers using its USB port. (This also enables Windows users to connect five computers, instead of four, directly to the X5.)
•[Optional] Network device: You can connect a network device (such as a wireless access point, router, hub, or switch) to the X5 modem. If you plan to connect a network device, be aware that you must first connect at least one of your computers directly to the X5.
Because network devices can be set up in many ways, this user’s guide provides only general instructions about connecting a network device to the X5. For information about setting up your particular network device, see the device’s documentation.
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•Additional Ethernet cables. These are required only if you plan to connect more than one computer/network device with an Ethernet port to the X5. (The X5 comes with one Ethernet cable and one USB cable.)
Installing the X5
¾ Macintosh and Linux users: please go to page 10.
Windows Installation
Windows users can quickly install the software and hardware and configure the X5 using Zoom's multilingual Installation Assistant on the CD.
If you encounter a problem using the Installation Assistant, follow the instructions for Macintosh and Linux users starting on page 10.
Regardless of how many Windows computers you plan to connect to the X5, you only have to run the Installation Assistant on one of them. This computer will also be the first computer that you physically connect to the X5.
Determining which computer to run the Installation Assistant on depends on how the computers will be connected to the X5:
•If all of your Windows computers will be connected using their Ethernet ports: You can run the Installation Assistant on any one of these computers.
•If one of the Windows computers will be connected using its USB port and the rest using their Ethernet ports: You must run the Installation Assistant on the computer with the USB port. (Note, however, that we recommend you connect your computers using Ethernet ports, if possible.)
•If you will be connecting a network device (such as a wireless access point, router, hub, or switch): You must run the Installation Assistant on a Windows computer that will be directly connected to the X5. For most users, this will probably be the computer that is closest to the ADSL-enabled phone jack.
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Note
If you need to use the X5’s USB option, you must remove any existing USB modem drivers on your Windows computer before installing this software.On the desktop, click the Start button, and then—depending on your operating system—either click Control Panel, or click Settings and then Control Panel. In Control Panel, double-click Add/Remove Programs (Vista users: select Programs and Features and then Uninstall or change a program). On the Add or Remove tab (Vista: Uninstall tab), select the USB modem you are removing, click Remove or Uninstall, and then click OK.
1 Turn your computer on.
For Windows Vista only, follow these steps to turn on Telnet Client:
aClick Start, select Control Panel, then double-click
Programs and Features.
bIn Programs and Features, in the Tasks pane, click Turn Windows features on or off.
cAt the User Account Control message, click Allow.
dIn the Windows Features dialog box, select Telnet Client, click OK, and wait while the feature is configured.
eIn the Uninstall or Change a Program window, click the Close box to exit.
2 Close all open programs, including antivirus software or popup blockers.
3 Insert the supplied CD into the CD drive of your computer. The CD should start automatically. (If the CD does not start automatically, on the desktop, click the Start button, click Run, and then type E:\setup.exe, where E is the letter of your CD drive.)
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Windows Vista:
If the AutoPlay dialog box appears, click Run Setup.exe.
If the User Account Control dialog box appears, click
Allow.
4 Select your language, select Installation Wizard, and follow the prompts to install the X5.
Windows Vista:
If a message tells you that Windows can't verify the publisher of the driver software, select Install this driver software anyway.
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If you are prompted to enter your user name and password, remember that they are case-sensitive:
5 When you complete the installation and setup, click Finish to update your modem and close the Install Assistant.
Congratulations! You have established communication and your computer is now connected to the Internet. If you want to connect more computers or a network device to the X5, continue with
Connecting Additional Devices to the Internet on page 22. Otherwise, you are done with this user’s guide. Enjoy your X5!
Macintosh and Linux
Installation
There is no software installation for Macintosh and Linux systems.
Windows users: If you did not run the Install Assistant on the CD, follow these instructions to install the hardware and configure your X5.
Installing the Hardware
1 Shut down and power off the computer that you plan to plug directly into the X5. If you plan to use a network device (such as a wireless access point, router, hub, or switch) you must connect at least one of your computers directly to the modem.
2 Plug one end of the Ethernet cable into one of the X5’s four ETHERNET ports and plug the other end into your computer’s Ethernet port.
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Important!
Do not connect additional computers or a network device (such as a wireless access point, router, hub, or switch) to the other ETHERNET ports at this time. These instructions will let you know when to connect them.
Windows users only: If you are connecting via USB, plug one end of the USB cable into the modem’s USB port and the other end into your computer’s USB port.
3 Plug the power cube into a power strip or wall outlet and then plug the power cube’s other end into the modem’s POWER jack.
Important!
Use only the power cube shipped with the X5. Other power cubes may damage your hardware.
The POWER light on the front panel of the modem should become steady on, and the DSL light should blink. If the POWER light does not turn on, make sure there is power at the wall outlet or power strip where you plugged in the power cube.
4 Turn the computer on.
Windows users: If you connected your computer to the USB port, you may see a Found New Hardware box indicating the progression of the installation. Typically no user action is necessary. If you are using Windows XP, you may be required to click Next.
Depending on your operating system, you may also see a
Hardware Installation box or a Digital Signature Not Found box. You can safely ignore these messages and click Yes or Continue Anyway. If prompted, click Finish and/or Yes to restart your computer to finish setting up your new hardware.
5 Plug one end of the supplied phone cord into the modem’s DSL port and the other into the ADSL wall jack. The blinking
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DSL light should become steady on. If it does not, refer to the Troubleshooting section on page 57.
Note: We recommend that at this point, if you haven’t already done so, you put an ADSL filter on every phone connected to the ADSL phone line. DO NOT put a filter between the X5and the wall jack that it is connected to.
(In some countries, including the UK, a splitter is supplied with the X5. The PHONE line plug of the splitter plugs into the wall jack that has ADSL service, and the X5 plugs into the splitter's MODEM jack, which is not filtered. The PHONE jack, for an optional telephone, is filtered.)
Congratulations! You have installed the hardware. Now continue below with Establishing Communication.
Important!
Macintosh and Linux users: you must ensure that your computer’s TCP/IP settings are configured properly. See Macintosh TCP/IP Settings on page 51 or Linux TCP/IP Settings on page 53 for instructions on how to do this.
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Establishing Communication
You must set up the X5 so that it can communicate with your Internet service provider. To do this, you use the Zoom Configuration Manager.
1 To log in to the Zoom Configuration Manager, do this:
aOpen your Web browser and, in its address bar, type http://10.0.0.2 if you are using the Ethernet jack or http://10.0.0.3 if you are using the USB port (Windows only), then press the Enter key on your keyboard.
bWhen prompted, type the following user name and password in the appropriate boxes using lowercase letters, then click OK.
User Name: admin Password: zoomadsl
If you are not prompted for a user name and password, do the following in this order: Recheck all connections; restart the modem and computer; and reset the modem by inserting a paper clip into the Reset pinhole in the center of the modem’s back panel and holding it for five seconds.
The user name and password you enter here do not serve the same purpose as any name and password that your Internet service provider may have given you.
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2 The Zoom Configuration Manager opens and displays its
Basic Setup page.
Use this Web page to configure the modem so it can connect with your Internet service provider. You can configure the X5 manually or you can have the modem automatically configure itself. Depending on your situation, do the following:
Select MANUALLY if one or both of the following are true:
You already have the VPI, VCI, and Encapsulation settings from your Internet service provider.
You have a static IP address that you plan use with the X5. (Only those whose Internet service provider instructs them to use a static IP address and advanced users with special configuration needs will require static IP addressing.)
To continue configuring the modem manually, skip the rest of the steps in this section and follow the instructions on page 17
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(if you are NOT using a static IP address) or on page 20 (if you have a static IP address).
¾Select AUTOMATICALLY if neither of the special circumstances mentioned above fits your situation. When this option is selected, the screen changes to show automatic configuration options. Do the following:
a Select the Enable option button, then click Save Changes.
b The page changes to the Autodetect page and a Start button appears. Click the Start button to begin the automatic configuration. A message appears to let you know that the current configuration, if any, will be lost when the X5 configures itself. Click OK to dismiss this message.
c Wait while the X5 modem searches for the correct VPI, VCI, and Encapsulation settings and connects with your Internet service provider. This may take a few minutes because the modem must try various combinations until it finds the settings that match your service provider’s.
3 Once the modem detects your settings, your VPI, VCI, and Encapsulation settings will appear in the table on the Autodetect page. Click the Encapsulation setting to continue with the process.
When your Encapsulation setting appears, click it to continue with the process. (Note that yours may be something other than PPPoE.)
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Note:
If your Encapsulation setting is not found (that is, if “No Encapsulation Protocol Detected” remains on the screen), select the Disable button, click Save Changes, then click the Basic Setup icon at the top of the screen and manually configure the modem, as explained in Configuring the X5 Manually on page 17.
4 .Depending on your Encapsulation setting, the following will happen when you click it:
¾If your Encapsulation setting begins with PPP: You will be prompted for your Login Name and Password. Your Internet service provider should have given you a User ID or Username (usually your email address or the characters preceding the @ sign in your email address) and a Password. Enter this information in the applicable boxes, then click Save Changes. A screen appears to let you know that the process was a success. Click Close to return to the Autodetect page and notice that the Encapsulation setting has changed from bold to regular text. (These are NOT the same User Name and Password that you used earlier to open the Zoom Configuration Manager.)
When the configuration is complete, your
Encapsulation setting will change from bold to regular text.
Tip:
If you do not know your Login Name and Password, contact your service provider and tell them that you misplaced the information.
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¾If your Encapsulation setting begins with something other than PPP: The EOA Interface—Add page will open. Click Save Changes on this page (without changing any settings on it). A screen appears to let you know that the process was a success. Click Close to return to the
Autodetect page and notice that the Encapsulation setting has changed from bold to regular text.
5
6
On the Autodetect page, click Write Settings to Flash.
Verify that your Internet connection is working. Open your Web browser and try to connect to a familiar Web address.
If you connect successfully, your installation is complete and you are ready to browse the Web!
If you want to connect more computers or a network device to the X5, continue with Connecting Additional Devices to the Internet on page 22. Otherwise, you are done with this user’s guide. Enjoy your X5!
Important!
If you did not connect, see Appendix D: Troubleshooting on page 57.
Configuring the X5 Manually
Some users may need to configure the X5’s IP settings manually, instead of having the modem automatically configure itself.
Typically, you would manually configure your modem if:
•You already have the VPI, VCI, and Encapsulation settings from your Internet service provider.
•You have a static IP address that you plan to use with the X5. If this is the case, skip this section and continue with Using Static IP Addressing on page 20.
•The auto configuration process was unable to find your settings.
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Manually configuring the modem requires that you log in to the Zoom Configuration Manager and enter information on its Basic Setup page. (If you need help logging in, see page 13.)
1 On the Basic Setup page, ensure that the MANUAL option button is selected.
2
¾If your Internet service provider gave you the settings, continue with step 3 below.
¾If you do not know the settings, refer to the ADSL Internet Settings Tables beginning on 45. Find your service provider on the list and make note of its settings. If there is more than one listing for your service provider, the most common one is labeled (1), the next (2), and so on.
Tip:
If you are in the United States and your service provider is not on the list, use the settings for Service Provider Not Shown at the bottom of the table.
3 Select Enabled from the Current Connection drop-down list. (That is, click the arrow 
at the far right of the box to view the items in the list, then select Enabled.)
4 Select your service provider’s Encapsulation setting from the Encapsulation drop-down list. Depending on your selection, do the following:
¾If your Encapsulation setting begins with PPP: Enter your Username and Password in the boxes provided. Your Internet service provider should have given you a User ID or User Name (usually your email address or the characters preceding the @ sign in your email address) and a Password. (These are NOT the same User Name and Password you that you used earlier to open the Zoom Configuration Manager.)
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Tip:
If you do not know your Username and Password, contact your service provider and tell them that you misplaced the information.
¾If your Encapsulation setting begins with 1483 Bridged or 1483 Routed: The Username and Password boxes will automatically disappear from the page because you do not need to enter this information. Continue with step 5.
Important!
If you plan to use a static IP address, you must manually configure the X5 from the WAN Configuration page and not the Basic Setup page. For more information, see
Using Static IP Addressing on page 20. Typically, you must make arrangements with (and pay) your Internet service provider for a static IP address.
5 In the VPI and VCI boxes, enter the settings for your service provider.
6 Click Save Changes and then Write Settings to Flash. Once the process is complete, the X5’s DSL light should remain on steady (this should take about 15 seconds).
7 Verify that your Internet connection is working. Open your Web browser and try to connect to a familiar Web address.
If you connect successfully, your installation is complete and you are ready to browse the Web!
If you want to connect more computers or a network device to the X5, continue with Connecting Additional Devices to the Internet on page 22. Otherwise, you are done with this user’s guide. Enjoy your X5!
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If You Did Not Connect
If you did not connect and you are using settings provided by your service provider, repeat steps 3–7 above and ensure that you enter the information correctly (especially your Username and Password, if your Encapsulation begins with PPP). If you still cannot connect, look up your provider in the ADSL Internet Settings Tables on page 45 and try the setting(s) shown, if different.
If you did not connect and were using settings from the ADSL Internet Settings Tables, return to the tables and find the next most frequently used settings—those labeled (2) if you just entered (1), or (3) if you just entered (2), and repeat steps 3–7 above.
Using Static IP Addressing
If your Internet service provider’s Encapsulation setting is either 1483 Bridged or 1483 Routed, the X5 can be set for either a Dynamic Host Configuration Protocol (DHCP) address (also known as a dynamic IP address) or for a static IP address.
Because most Internet service providers use DHCP, the X5 is set for dynamic IP addressing by default.
There is typically an extra charge for a static IP address, and you usually have to make a special request to get one.
Important!
If you do not know what static IP addressing is or why you would use it, you most likely do not need to change the default setting. Only advanced users who specifically want to use static IP addressing and/or those users whose IP provider specifically instructed them to use static IP addressing should change this setting.
1 Click the Advanced Setup icon 
at the top of any page in the Zoom Configuration Manager to open the Advanced Setup page.
2 Click the WAN Configuration button, located in the
Configuration group.
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