Western Digital WDBACG0030HCH User Manual

My Book® Live™

Personal Cloud Storage

User Manual

WD® Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at http://register.wdc.com.

Accessing Online Support

Visit our product support website at support.wdc.com and choose from the following topics:

•Downloads—Download drivers, software, and updates for your WD product.

•Registration—Register your WD product to get the latest updates and special offers.

•Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery information.

•Knowledge Base—Search by keyword, phrase, or answer ID.

•Installation—Get online installation help for your WD product or software.

•WD Community—Share your thoughts and connect with other WD users.

•Online Learning Center — Get the most out of your personal cloud storage with the latest information, instructions and software. (http://www.wd.com/setup)

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.

North America		Asia Pacific
English	800.ASK.4WDC	Australia	1 800 42 9861
	(800.275.4932)	China	800 820 6682 / [phone]
Spanish	800.832.4778	Hong Kong	+800	6008 6008
		India	1 800 11 9393		(MNTL) / 1 800 200 5789 (Reliance)
			011 26384700		(Pilot Line)
Europe (toll free)*	00800 ASK4 WDEU	Indonesia	+803	852 9439
	(00800 27549338)	Japan	0120-994-120 / 00531-65-0442
		Korea	02 703 6550
Europe	[phone]	Malaysia	+800	6008 6008		/ 1 800 88 1908/[phone]
Middle East	[phone]	Philippines	1 800 1441 0159
Africa	[phone]	Singapore	+800	6008 6008		/ [phone]/[phone]
		Taiwan	+800	6008 6008/[phone]

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

Registering Your WD Product

Register your WD product to get the latest updates and special offers. You can easily register your product online at http://register.wdc.com or by using My Book Live software (see “System Settings” on page 60).

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Table of Contents

WD® Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 Important User Information . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . 2

2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About WD’s Online Learning Center. . . . . . . . . . . . . . . . . . . . . . . . . 5

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Pre-Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Product View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3 Connecting the Drive and Getting Started . . . . . . . 10

Getting Started Using the Online Setup Software . . . . . . . . . . . . . . 10

Getting Started Without the Online Setup Software

(Windows & Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 What Can I Do Now? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4 Backing Up and Retrieving Your Computer Files . 22

Using WD SmartWare (Windows Only) . . . . . . . . . . . . . . . . . . . . . . 22

Using Windows 8 File History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using Windows 7/Windows Vista Backup . . . . . . . . . . . . . . . . . . . 38

Using Apple Time Machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5 Managing Your Drive With WD Quick View . . . . . . 44

Installing WD Quick View (Mac OS Only) . . . . . . . . . . . . . . . . . . . . 44

Accessing WD Quick View Shortcut Options . . . . . . . . . . . . . . . . . 45

Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Launching WD SmartWare (Windows only) . . . . . . . . . . . . . . . . . . 47

Exiting WD SmartWare Safely (Windows only) . . . . . . . . . . . . . . . . 47

Opening Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Launching the My Book Live Dashboard . . . . . . . . . . . . . . . . . . . . 48

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	USER MANUAL

Mapping the Drive (Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . 48

Creating a Shortcut to the Public Share (Windows only) . . . . . . . . . 49

Viewing Drive Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Safely Shutting Down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Monitoring Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Uninstalling the WD Quick View Icon . . . . . . . . . . . . . . . . . . . . . . . 53

6 Using the My Book Live Dashboard . . . . . . . . . . . . 54

Launching the My Book Live Dashboard . . . . . . . . . . . . . . . . . . . . 54

Starting the My Book Live Dashboard . . . . . . . . . . . . . . . . . . . . . . 55

Understanding Dashboard Components . . . . . . . . . . . . . . . . . . . . 56

Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

What Can I Do Now? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

7 Configuring Basic Settings. . . . . . . . . . . . . . . . . . . . 60

System Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Utilities Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Remote Access Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

8 Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Viewing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Creating a Private Share for a User . . . . . . . . . . . . . . . . . . . . . . . . 77

Changing a User’s Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Editing User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

9 Managing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Viewing a List of Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Creating a New Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Creating a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Making a Share Public . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Deleting a Share. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Opening a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

10 Managing Safepoints . . . . . . . . . . . . . . . . . . . . . . . . 86

Backing Up a My Book Live Drive With Safepoints . . . . . . . . . . . . . 86

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11 Accessing Your My Book Live Remotely . . . . . . . . 95

WD 2go: The Pathway to Your Personal Cloud . . . . . . . . . . . . . . . 95

Enabling Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Setting Up Mobile Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Setting Up Web Access Through WD 2go . . . . . . . . . . . . . . . . . . 106

Accessing Your Personal Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . 108

12 Playing/Streaming Videos, Photos, & Music . . . . 112

Media Server Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Media Types Supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Accessing My Book Live from Media Players . . . . . . . . . . . . . . . . 117

Accessing My Book Live Using iTunes . . . . . . . . . . . . . . . . . . . . . 123

13 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

First Steps Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Resetting the My Book Live . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Specific Problems and Corrective Actions . . . . . . . . . . . . . . . . . . 126

14 Regulatory and Warranty Information. . . . . . . . . . 129

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Obtaining Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . 131

15 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

TwonkyMedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

16 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

17 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

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Important User Information

1 Important Safety Instructions

Recording Your WD Product Information

Important Safety Instructions

This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near any liquids.

Do not place this product on an unstable surface. The product may fall, causing serious damage to the product.

Do not drop the product.

Do not block the slots and openings on the back or bottom side of the chassis; to ensure proper ventilation and reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. Making sure the drive is standing upright also helps prevent overheating.

Operate this product only from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

Do not allow anything to rest on the power cord. Do not locate this product where persons will walk on the cord.

If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.

Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.

Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

-When the power cord or plug is damaged or frayed.

-If liquid has been spilled on the product.

-If the product has been exposed to rain or water.

-If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition.

-If the product has been dropped or the chassis has been damaged.

-If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wdc.com.

IMPORTANT USER INFORMATION – 1

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Recording Your WD Product Information

Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the bottom of the device.

-Serial Number

-Model Number

-Purchase Date

-System and Software Notes

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2

Product Overview

About the Drive

Features

About WD’s Online Learning Center

Package Contents

System Requirements

Pre-Installation Instructions

Handling Precautions

Specifications

Product View

About the Drive

Connect this powerful drive to your wireless router for shared storage on your home network that you can access within and outside the home. Share files with Mac computers and PCs, stream media to your television through your DLNA-enabled devices, and access your files remotely with the WD 2go™ apps and web site.

This user manual provides step-by-step installation instructions and other important information regarding your WD product. Translated versions and updates to this user manual can be downloaded from http://products.wdc.com/updates. For more information and news about this product, visit our website at http://www.wdc.com.

Features

Your media and files on your own personal cloud—Create your own personal cloud, without the monthly fees and mysterious location of your data. Store your media and files on the drive and access them securely over the Internet. Or, use WD's mobile apps for easy access with your tablet or smartphone. It's like having up to 3 TB terabytes of extra storage for your mobile device.

Now streaming to your HDTV—Watch your daughter's birthday party video or show off your vacation slideshow on your TV. The built-in media server streams music, photos, and movies to any DLNA®-certified multimedia device such as a WD TV™ Live™ network media player, Blu-ray Disc® player, Xbox 360™, PlayStation®3 and connected TV. DLNA 1.5 & UPnP certified.

Shared storage for all your computers—Now you can store your entire family's movies, music, photos, and important files in one place for everyone in the home to share. Just plug the drive into your wireless router so you can store and access files with any PC or Mac in your home.

Automatic, wireless backup for all your computers—Protect your precious memories and back up all your PCs and Macs wirelessly to one reliable location over your wireless network using WD SmartWare™. Every time you save something, it's instantly backed up. Mac users can use all the features of Apple® Time™ Machine backup software to protect their data.

Speed without compromise—Built with an 800 MHz CPU for maximum performance to power all your applications from streaming to remote access. Designed around the most recent advances in Ethernet chip technology, this product delivers best-in-class read speeds faster than traditional USB 2.0 drives *.

*Faster speeds can be reached when connected within a wired Gigabit Ethernet network.

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Serve up your music with iTunes®—The drive includes iTunes server support so you can centralize your music and video collection and stream it any Mac or PC with iTunes.

Easy to set up, easy to find on your network—Set up is a snap. In just a few minutes, you're up and running. Mac, Windows® 8, Windows® 7, and Windows Vista® computers will automatically find your My Book Live drive in seconds.

Add an extra layer of protection for your files—You can automatically make a second copy, or safepoint, of your My Book Live on another My Book Live or NAS drive on your home network. Now you've got double-safe protection for all your media and ultimate peace of mind.

WD 2go™: The Pathway to Your Personal Cloud.

What is a personal cloud?

A personal cloud provides you with the peace-of-mind knowing that all your digital content is secure at home and under your control. Unlike public clouds, a personal cloud allows you to keep all your content in one safe place on your home network. Share files, stream media, and access your content anywhere. No monthly fee. No mysterious location of your data. Keep your videos, music, photos, and files safe at home and always with you.

Get to your content from anywhere with WD 2go web access.

If you can access the Internet from a computer, you can securely access your media and files anywhere in the world at https://www.wd2go.com. WD 2go web access provides fee-free remote access to your My Book Live personal cloud storage. Once you log in, WD 2go mounts My Book Live to your computer like a local drive and provides access to your remote folders from any Mac or PC. Seamlessly open, save as, and attach files to emails from this virtual drive.

Mobilize your media with WD 2go mobile apps.

The WD 2go and WD Photos™ mobile apps bring your photos and files to your fingertips on your iPad®, iPhone®,Blackberry™, and Android™ smartphone or tablet.

WD's apps for your mobile devices.

WD 2go mobile app—Access your files, music, and photos with your mobile device. Open and view presentations and documents, stream media, and show off photos stored on your My Book Live personal cloud storage.

WD Photos mobile app—Take a photo or video clip with your mobile device and upload it directly to your drive. You can also access all the photos stored on your personal cloud storage and show them off with your smartphone or tablet.

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About WD’s Online Learning Center

WD’s Online Learning Center provides the latest information, instructions and software to help users get the most out of their personal cloud storage. This web-based guide offers step-by-step help with setting up remote access, backing up data, monitoring drive status and more. It’s an interactive resource to walk users through installing and using their My Book Live. The Online Learning Center allows you to:

Learn about your new personal cloud storage product.

Download the latest software for your product.

Find in-depth, interactive information on how to explore each of your product’s features.

Update your product whenever new features become available.

Access an always-available resource online, without a manual or CD.

Package Contents











My Book Live personal cloud storage network drive Ethernet cable

AC adapter

Quick Install Guide

Downloadable installation software

My Book Live

Home network drive

Quick Install Guide

AC adapter	Ethernet cable

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Global AC Adapter Configurations

For information on additional accessories for this product, visit:

US	www.shopwd.com or www.wdstore.com
Canada	www.shopwd.ca or www.wdstore.ca
Europe	www.shopwd.eu or www.wdstore.eu
All others	Contact WD Technical Support in your region. For a list of
	Technical Support contacts, visit http://support.wdc.com and see
	Knowledge Base Answer ID 1048.

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System Requirements

Operating System

Windows		Mac OS X®
•	Windows 8	•	Mountain Lion® *
•	Windows 7	•	Lion® *
•	Windows Vista	•	Snow Leopard®
• Windows XP (32 bit) SP3 or later		•	Leopard® **

Note: For Windows OS, you will need to install Java runtime client

*For Lion and Mountain Lion, you will need to install the Java runtime client. For additional information, visit http://support.apple.com/kb/dl1421

**Leopard (Mac OS 10.5) is only supported when running on an Intel processor.

Note: Compatibility may vary depending on your computer’s hardware configuration and operating system.

For highest performance and reliability, install the latest updates and service pack (SP):

For Windows, go to the Start or menu and select Windows Update.

For a Mac, go to the Apple menu and select Software Update.

Web Browsers

•Internet Explorer 8.0 or higher on supported Windows computers

•Safari® 4.0 or higher on supported Mac computers

•Firefox® 12 and later on supported Windows and Mac computers

•Google® Chrome™ 14 and later on supported Windows and Mac platforms.

Local Network

Router/switch or direct connect (Gigabit recommended to maximize performance.)

Internet

Broadband Internet connection is required for initial setup and software downloads.

Pre-Installation Instructions

Before unpacking and installing the system, select a suitable site for the system to ensure maximum efficiency. We suggest that you place the device in a site that is:

Near a grounded power outlet.

Clean and dust free.

On a stable surface free from vibration.

Well-ventilated, with nothing blocking or covering the slots and openings on the back or bottom side of the unit and away from sources of heat.

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Secluded from electromagnetic fields from electrical devices such as air conditioners, radio, TV transmitters.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Drives may be damaged by rough handling, shock, or vibration. Be aware of the following precautions when unpacking and installing your external storage product:







Do not drop or jolt the drive.

Do not move the drive while it is powered on. Do not use this product as a portable drive.

Specifications

	Ethernet	High performance (100/1000) Gigabit Ethernet connection
	Internal hard drive	WD 3.5-inch SATA hard drive
	Supported protocols	CIFS/SMB, NFS, FTP, AFP
	I/O ports	Gigabit Ethernet (RJ-45) port
	Supported clients	Windows 8
		Windows 7
		Windows Vista
		Windows XP*
		Mac OS X Mountain Lion
		Mac OS X Lion
		Mac OS X Snow Leopard
		Mac OS X Leopard*
	Physical dimensions	Length: 54.9 in (139.45 mm)
		Width: 1.97 in (50 mm)
		Height: 6.5 in (164.0 mm)
		Weight: 2.2 lb (1.01 kg)
	Power supply	Input voltage: 100V to 240V AC
		Input frequency: 50 to 60 Hz
		Output voltage: 12V DC, 1.5A
		Power supply: 18W
	Temperature	Operating temperature: 5 to 35 °C (41 to 95 °F)
		Non-operating temperature: -20 to 65°C (-4 to 149 °F)
* Limited support

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Product View

				Reset button
Multi-color LED				Activity LED
				Gigabit Ethernet port
				Link LED

Kensington®

Security Slot

Component	Icon	Description
Gigabit Ethernet		Connects the device to a local network.
port
Reset button		Restores settings such as the admin user name and password for the
		device. See “Resetting the My Book Live” on page 125 for more
		information.
Power port		Connects the device to an AC adapter and the power outlet.
Kensington		For drive security, the device is equipped with a security slot that
security slot		supports a standard Kensington security cable.
		Visit http://www.kensington.com for more information.

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			Connecting the Drive and Getting Started
	13
			Getting Started Using the Online Setup Software
			Getting Started Without the Online Setup Software (Windows & Mac OS)
			What Can I Do Now?
			It’s easy to set up the My Book Live device -- all you have to do is unpack your
			device, download and run the quick setup software, available at
			http://www.wd.com/setup, then follow the instructions for connecting your device
			on the screen. LEDs on the front and the back of the drive let you know whether the
			connections are functioning properly.
			Note: For information about safely shutting down and disconnecting the drive, see
			“Safely Shutting Down” on page 50 or “Reboot/Shutdown” on page 69.
			Getting Started Using the Online Setup Software
			The online setup software walks you through the steps necessary to easily connect
			your device to your home or small office network. Use the following steps to
			download and run the online setup software, discover the drive and get started
			using your device. The online setup software is available from WD’s Online Learning
			Center at http://www.wd.com/setup.
			Downloading and Installing the Online Setup Software
			Before plugging in your My Book Live device, use the following steps to download
			the software necessary to set up your device.
			1. Open a web browser. For browser requirements, see
			“Web Browsers” on page 7.
			2. In the address field, type http://www.wd.com/setup.
			3. On the Welcome to the Learning Center screen, select My Book Live.
			4. Select Go to Downloads.
			Note: The Learning Center automatically detects your operating system (OS). If
			you’d like to download setup software for a different operating system, select
			your OS from the pull-down menu at the top of the page before selecting the
			Download Setup Software button.
			5. Access your downloaded files, then double-click Setup.exe (Windows) or
			My Book Live Setup.dmg (Mac).

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Physically Connecting the Drive

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1

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Important: To avoid overheating, make sure the drive is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the drive. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed. If this occurs, data may be lost.

Follow the steps below to connect the My Book Live to a home or small office network.

1.Connect one end of the Ethernet cable into the Ethernet port located on the back of the drive.

WARNING! To meet Class B emission standards, use the shielded Ethernet cable provided.

2.Connect the other end of the Ethernet cable directly into a router or network switch port.

3.Connect the end of the adapter into the power supply socket on the back of the drive.

4.Plug the power adapter into a power outlet. The unit powers up automatically.

Important: Wait for the My Book Live drive to finish powering up (approximately three minutes) before configuring the drive. You will know it is ready when the LED stops flashing and turns solid green (normal) or blue (standby).

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Checking the Front Panel LED

The following table describes the front panel tricolor (red/green/blue) LED behavior.

State	Color	Appearance	State Description
Power Off	None		Displays if the drive is unplugged.
Power On	Blue	Solid	Displays when you first apply power to the
			unit.
Boot	Yellow	Solid	Drive has begun loading the Operating
			System (OS).
Attention	Yellow	Blink	The following circumstances trigger this
			state:
			• Disk thermal warning threshold
				exceeded (under or over temp)
			• Network cable not inserted
Ready	Green	Solid	The OS is now ready.
Activity	Green	Blink	Unit is performing read or write commands
			to/from the Hard Drive Disk (HDD).
Fault/action required	Red	Solid	The following faults trigger this state:
			•	Disk SMART failure
			• Data Volume does not exist
			• System Volume does not exist
			• System thermal shutdown (75 C)
			•	Unsupported drive detected
Standby	Blue	Solid	Unit is in HDD standby mode.
Software/firmware	White	Solid	Firmware is currently being updated.
update	(may look
	somewhat
	violet)

Checking Back Panel (Network) LEDs

The following table describes the network state and activity LEDs.

Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the Activity LED, and the one on the bottom is the Link LED.

State	LED	Appearance	State Description
Link down	Link	Off	Cable or drive is not plugged in, or other
			end of link is not operational.
Link up – 100 Mbps	Link	Yellow	Cable is plugged in, and both ends of the
			link have successfully established
			communications. Network negotiated at
			100 Mbps.

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State	LED	Appearance	State Description
Link up – 1000 Mbps	Link	Green	Cable is plugged in, and both ends of the
			link have successfully established
			communications. Network negotiated at
			1000 Mbps.
Link idle	Activity	Off	Active communication is not in progress.
Link busy	Activity	Green - Blinks	Active communication is in progress.

Connecting the Drive to Your Network

1. Select Getting Started.

2.Following the step on your screen or outlined in “Physically Connecting the Drive” on page 11, connect your My Book Live device to your home or small office network.

Note: Remove the sticker from the back of the unit prior to connecting your device.

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3.When the LED on your device turns a solid green, click Next on your computer screen. The software will discover your device.

4. Select your My Book Live device, then click Next.

5.Continue following the instructions on the screen and outlined in “Creating a Personal Cloud with WD 2Go and Registration” on page 15

If your device is not detected, continue to “Connecting and Troubleshooting” on page 15.

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Connecting and Troubleshooting

The Connect - No My Book Live found screen displays when the setup software can not find the device on your system.

1.Follow the steps on the screen to ensure that your device is:

Pugged into a working outlet.

Connected to your router.

Displaying a solid green light on the front.

2.Select the Refresh button.

If the device still can not be found, select WD Support for additional suggestions or to contact WD Support.

Creating a Personal Cloud with WD 2Go and Registration

WD 2go web access provides fee-free remote access to your My Book Live personal cloud storage. Once you log in, WD 2go mounts your My Book Live device to your computer like a local drive and your remote folders are available on any Mac* or PC.

*WD 2go is not supported by Mac Leopard (OS X 10.5.x)

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1.On the Personal Cloud screen, place a check in the “Also use this information to register My Book Live” checkbox to register your device, if not already selected.

2.Enter your First Name, Last Name, and Email Address, then click Submit.

3.On the User Authentication screen, select a My Book Live user account from the pull-down menu. The account you select will be connected to your WD 2go account.

4.Check your email to confirm your new account, then click Next.

Note: You may need to check your email spam folder if your spam filter does not

allow email from WD.

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5.You’ve successfully setup your My Book Live device, and can now click one of the links on the screen to begin using your device or click Finish to close the setup wizard.

Getting Started Without the Online Setup Software (Windows & Mac OS)

If you do not use the online setup software to get started, you can still:

Use your My Book Live as an external hard drive, dragging and dropping files to and from it.

Configure the drive using the My Book Live dashboard. (See “Using the My Book Live Dashboard” on page 54.)

Save and restore files using Windows File History (see “Using Windows 8 File History” on page 37), Windows Backup (see “Using Windows 7/Windows Vista Backup” on page 38) or Apple Time Machine (see “Using Apple Time Machine” on page 39).

Using Windows 8

Opening the Public Network

As an alternative to using the online software setup, open the drive as follows:

1.Physically connect the drive to your network (see “Physically Connecting the Drive” on page 11).

2.On the Toolbar, click File Explorer .

3.Click Network > MYBOOKLIVEDUO, and locate the drive’s Public folder.

4.Double-click the Public folder to display the Shared Music, Shared Pictures, Shared Videos, and Software subfolders. You can now drag and drop files into the shared media folders using Windows Explorer.

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Using Windows 7/Vista

Opening the Public Folder

As an alternative to using the online setup software, open the drive as follows:

1.Physically connect the drive to your network (see page 11).

2.Click > Computer > Network > MYBOOKLIVE and locate the drive’s Public folder.

3.Double-click the Public folder to display the Shared Music, Shared Pictures, Shared Videos, and Software subfolders. You can now drag and drop files into the shared media folders using Windows Explorer:

4.Map the My Book Live Public folder for quick access in the future:

In Windows Explorer, under Network, click MyBookLive.

Right-click the Public folder and select Map Network Drive from the Right-click menu.

Select the desired letter from the Drive drop-down list.

Select the Reconnect at login check box.

Click Finish. Your Public drive is now mapped.

Launching the My Book Live Dashboard to Set Up Your Drive

To access the My Book Live dashboard to set up your drive:

1.Physically connect the drive to your network (see page 11).

2.Open a browser and enter http://<drive name or IP address> as the address. Example: http://192.168.1.10 or http://mybooklive

Note: If you don’t know the IP address for your My Book Live device, use WD Quick View to set up your drive (see “Managing Your Drive With WD Quick View” on page 43). WD Quick View installation software can be obtained from the Online Learning Center at http://www.wd.com/setup.

3.Continue with “Using the My Book Live Dashboard” on page 54.

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Using Mac OS X

Using Finder to Open the Public Folder

1.In a Finder window, click MyBookLive under the shared items in the side bar.

2.If presented with an authorization screen, select Guest and then click Connect to display the Public share:

3.Double-click the Public folder to display the media subfolders: Shared Music, Shared Pictures, and Shared Videos. You can now drag and drop files into the shared folders using Finder:

Note: The Public folder icon automatically displays on the desktop.

4.If you want to make a shared drive icon permanent on your desktop, create an alias. Following are two ways to do that:

Note: Before creating an alias, click Finder > Preferences and make sure

Connected Servers is checked.

Click the item you wish to alias (e.g., Shared Music), hold down the mouse button, hold down the Cmd and Option keys simultaneously and drag the item to where you want the alias to appear. Instead of moving the original item, this creates an alias at the new location.

-OR-

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Right-click the item you want to alias (e.g., Shared Music) and then click

File > Make Alias.

Using Bonjour to Find and Set up the Drive

1. Open Safari and click the bookmark icon:

2.Click Bonjour and then double-click your My Book Live drive to display the S My Book Live dashboard home page.

3.Continue with “Understanding Dashboard Components” on page 56.

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What Can I Do Now?

Your My Book Live drive is ready to use and is accessible as a drive letter, enabling you to drag and drop files into your drive and move files from it to any computer in your network that has been set up according to the instructions in this chapter. You can also back up your computer files automatically, customize the drive settings, access your files from a remote location and use the drive as a media server.

This user manual contains information and instructions for setting up and using the My Book Live drive. Much of the information provided below is also available in the Online Learning Center at http://www.wd.com/setup. The most common activities are listed below:

How do I . . .	See . . .
Back up my computer data to the My Book Live drive	page 26
Restore my data from the My Book Live drive to my computer	page 31
Set up auto-update of WD SmartWare Software	page 37
Launch the My Book Live dashboard on the Web	page 55
Use the My Book Live dashboard to customize my drive	page 60
Open a private share	page 83
Restore the My Book Live firmware to factory defaults	page 69
	page 125
Update My Book Live firmware	page 62
Back up My Book Live by storing a safepoint (snapshot) of it on another	page 85
compatible network drive or network share
Access photos and files on the My Book Live drive from my iPhone, iPad, or	page 94
Android device
Access files on the My Book Live remotely at wd2go.com	page 107
Enable or disable My Book Live applications such as iTunes	page 73
Play and stream media from the My Book Live	page 112

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Backing Up and Retrieving Your Computer Files

Using WD SmartWare (Windows Only)

Using Windows 8 File History

Using Windows 7/Windows Vista Backup

Using Apple Time Machine

Using WD SmartWare (Windows Only)

WD SmartWare software is an easy-to-use tool that gives you the power to:

Protect your data automatically—Automatic, continuous backup instantly makes a copy whenever you add or change a file.

Note: Automatic backup protection is continuous as long as both your

My Book Live and computer are connected to your network. If you disconnect from your network, backup temporarily stops. Once you reconnect, WD SmartWare automatically scans your computer for new or changed files and resumes backup protection.

See your backup as it happens—Visual backup organizes your content into categories and shows the progress of your backup.

Retrieve lost files effortlessly—Bring back your valuable data to its original location whether you have lost all your data or just overwritten an important file.

Take control—Customize your backups.

Viewing the Info/Online Help Topics

WD SmartWare provides two kinds of Help:

Help icon —Each WD SmartWare screen provides easy access to online Help information to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain about what to do, just click the info/online Help icon in the upper-right corner of any screen.

To close the info/help screen after reading the online Help, click the X button in the upper-right corner of the screen.

Help tab—This tab on the WD SmartWare screens provides more detailed Help. For information on using the Help tab, see page 25.

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Installing WD SmartWare Software

Installing WD SmartWare

1.Access the Online Learning Center at http://www.wd.com/setup.

2.Select My Book Live.

3.Click the Product Downloads button to display the Install Downloads screen:

4.In the WD SmartWare box, click Download.

5.Access your downloaded files and extract the contents of the zip file to your computer.

6.Double-click WD SmartWare Setup file.

7.Follow the on-screen instructions to complete the installation.

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8.Click the Launch WD SmartWare button to display the WD SmartWare Home screen. (See “WD SmartWare Home Screen” on page 24.)

Launching WD SmartWare After Installation

Use one of the following options for the WD SmartWare Software once you have installed it:

WD SmartWare icon —In the Windows system tray, leftor right-click the WD Quick View icon to display the main menu and then select

WD SmartWare.

-OR-

Windows Explorer—Click Start or and then click Programs > WD SmartWare > WD SmartWare.

WD SmartWare Home Screen

The Home screen is the first screen you see after you launch WD SmartWare:

The WD SmartWare Home screen provides five tabs:

Home—Provides a content gauge showing the capacity of each My Book Live drive on your network.

Backup—Manages existing backups or creates new backups of your important data, including movies, music, documents, email, and photos.

Retrieve—Brings back valuable data that has been lost or overwritten.

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Settings—Manages backup parameters, searches for updates and provides a link to the My Book Live dashboard, where you can configure the drive.

Help—Provides quick access to Learning Center topics and links to online support services. The Learning Center topics provide more detail than the info/online help for each screen, but not as much as the WD SmartWare Software User Manual.

In the Content Gauge for your computer’s hard drive, all of your files that are available for backup display against a blue background in six categories where:

This file category	Includes files with these extensions
Documents	.doc, .txt, .htm, .html, .ppt, .xls, .xml, and other document
	extensions
Mail	.mail, .msg, .pst., and other mail extensions
Music	.mp3, .wav, .wma, and other music extensions
Movies	.avi, .mov, .mp4, and other movie extensions
Pictures	.gif, .jpg, .png, and other picture extensions
Other	Others that do not belong in the five main categories

For a complete list of all included file extensions, search for Answer ID 3644 in the WD Knowledge Base at http://support.wdc.com.

Note that:

Moving the pointer over a category displays the number of files in the category.

The System category, shown against a dark gray background, includes all of your operating system files that are not available for backup. Files that are not backed up include system files, program files, applications, and working files like .tmp and .log files.

The Retrieved category, also shown against a dark gray background, includes the files that you have retrieved from a prior backup. They, too, are not available for backup.

Note: Additional Files are files outside of the backup.

How the Backup Function Works

The WD SmartWare software automatically and continuously backs up all of your important data files to the My Book Live drive—music, movies, photos, documents, email, and other files.

After the WD SmartWare software categorizes the different types of files on the selected hard drive, clicking the Start Backup button backs all of them up. Or you can select specific files, folders, or categories of files to back up.

If your computer has more than one internal hard drive, you must select and back up each one to protect all of the data files on your computer.

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