VTech DECT CS6429-2 User Manual

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Answering system settings

Call screening

You can listen at the telephone base to a caller leaving a message. If you want to turn off the call screening feature, use a system handset to turn this feature off.

1.Press MENU/SELECT when the handset is not in use.

2.Press orto select>ANSWERING SYS, then pressMENU/SELECT.

3.Press orto select>ANS SYS SETUP, then pressMENU/SELECT.

4.Press MENU/SELECTto select >CALL SCREENING.

5. Press or to chooseON orOFF, then pressMENU/SELECT to save. You hear a confirmation tone.

Number of rings

You can set the answering system to answer an incoming call after two, three, four, five, six rings; or toll saver. With toll saver selected, the answering system answers a call after two rings if you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges if you are calling from out of your local area.

1.Press MENU/SELECT when the handset is not in use.

2.Pressorto scroll to>ANSWERING SYS, then pressMENU/SELECT.

3.Press orto scroll to>ANS SYS SETUP, then pressMENU/SELECT.

4.Press orto scroll to># OF RINGS, then pressMENU/SELECT.

5.Press orto scroll and choose among2,3,4,5,6 orTOLL SAVER.

6.Press MENU/SELECT to save. You hear a confirmation tone.

Remote access code

A two-digitsecurity code is required to access the answering system remotely from anytouch-tonetelephone. The default code is19. You can set the code from00 to99.

1.Press MENU/SELECT when the handset is not in use.

2.Press orto select>ANSWERING SYS, then pressMENU/SELECT.

3.Press orto select>ANS SYS SETUP, then pressMENU/SELECT.

4.Press orto select>REMOTE CODE, then pressMENU/SELECT.

5. Press the dialing keys (0-9)to enter the code or orto select from00 to99, then pressMENU/SELECT to save your selection. You hear a confirmation tone.

37

Answering system settings

Message alert tone

When the message alert tone is turned on and you have new message(s), the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off.

1.Press MENU/SELECT when the handset is not in use.

2.Press orto select>ANSWERING SYS, then pressMENU/SELECT.

3.Press orto select>ANS SYS SETUP, then pressMENU/SELECT.

4.Press orto select>MSG ALERT TONE, then pressMENU/SELECT.

5. Press or to chooseON orOFF, then pressMENU/SELECT to save your selection. You hear a confirmation tone.

The answering system must be turned on for the message alert tone to function.

Press any key on the telephone base (except /FIND HANDSET) to temporarily silence the message alert tone.

Recording time

You can set the recording time for each incoming message.

1.Press MENU/SELECT when the handset is not in use.

2.Press orto select>ANSWERING SYS, then pressMENU/SELECT.

3.Press orto select>ANS SYS SETUP, then pressMENU/SELECT.

4.Press orto select>RECORDING TIME, then pressMENU/SELECT.

5. Press or to choose from3 MINUTES,2 MINUTES or1 MINUTE, then pressMENU/SELECT to save. You hear a confirmation tone.

38

Answering system operation

Answering system and voicemail indicators

Your telephone has separate indicators for two different types of voice messages: those left on its built-inanswering system and those left at your service provider’s (fees may apply). Your telephone’sbuilt-inanswering system messages and voicemail messages are separate. Each alerts you to new messages differently.

If XX NEW MESSAGES anddisplay on the handset and the message window on the telephone base flashes, there are new messages recorded on thebuilt-inanswering system. PressMENU/SELECT twice on the handset (page 42) or/PLAY/STOP on the telephone base (page 42) to listen.

If NEW VOICEMAIL anddisplay on the handset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by security code or PIN.

Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.

Using the answering machine and voicemail together

You can also use your telephone answering system and voicemail together by setting your built-inanswering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

39

Answering system operation

Voice prompts

The system provides voice prompts to guide you through recording announcement and remote access.

Message capacity

The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes see page 38 to change the length. The total recording time for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.

If the memory is full, the answering system announces, “Memory is full.” The number of messages andF flash alternately in the message window, andREC MEM FULL appears on the handset. You must delete some messages before recording new ones.

Answering system new message indication

When there are new message (including memos),

XX NEW MESSAGES anddisplay on handset, and the message window on the telephone base flashes. When you are reviewing a new message,displays on the handset.

If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are new messages.

Call screening at the telephone base

HANDSET 1

2 NEW MESSAGES 3:15PM 12/25

If the answering system and call screening are on (see Call screening on page 37), the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system.

Options while recording a message:

Press /VOLor/VOL on the telephone base to adjust the call screening volume.

Press /PLAY/STOP to temporarily turn on or off call screening.

Press /VOLto temporarily turn on call screening when it is set to off.

40

Answering system operation

Call screening at the handset

If the answering system is on, the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system. At the same time, the handset shows TO SCREEN CALL, PRESS [SELECT]. PressMENU/SELECT to screen the call on your handset. The handset shows the caller’s information. If you do not subscribe to caller ID service, the handset showsSCREENING...

Call screening setting has no effect on the call screening at the handset.

Call intercept

While call screening, you can press /FLASH oron the handset to stop recording and speak to the caller.

Message playback

You can use either a handset or the telephone base to play messages. If there are new messages, the system plays back only the new messages (oldest first). If there are no new messages, the system plays back all old messages (oldest first).

When playback begins, the total number of messages is announced. Before each message playback, you hear the day and time it was received. After the last message is played, you hear “End of messages.”

Only one handset or the telephone base can access the answering system at a time.

During message playback, if there is an incoming call or another handset makes a call, message playback will be stopped.

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Answering system operation

Message playback (continued)

To play messages with the telephone base:

Press /PLAY/STOP when the telephone is not in use.

Options during playback:

Press /VOLor/VOL to adjust the speaker volume.

Press /SKIP to skip to the next message.

Press /REPEAT to repeat the message currently playing. Press

/REPEAT twice to listen to the previous message.

Press X/DELETE to delete the current message. The system advances to the next message.

Press /PLAY/STOP to stop.

When there are no messages in the answering system, the handset shows

NO MESSAGE and announces, “You have no message.”

To play messages with a handset:

 

 

 

 

 

 

 

Press MENU/SELECT twice when the telephone is not in use.

 

 

 

 

 

3-DELETE5-STOP

The screen displays 3-DELETE5-STOP4-REPEAT6-SKIP

4-REPEAT6-SKIP

and the handset announces the total number of messages.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Options during playback:

 

 

3:15PM

1/13

 

 

 

 

 

 

 

 

 

Press/VOLUME to decrease or/VOLUME to increase the message playback volume.

Press to switch between the speakerphone and the handset.

Press 3 orMUTE/DELETE to delete the message. The handset announces, “Message deleted.

Press 5 to stop the playback.

Press 4 to repeat the message currently playing. Press4 twice to listen to the previous message.

Press 6 to skip to the next message.

42

Answering system operation

Delete all old messages

To delete all old messages with the telephone base:

1.Press X/DELETE on the telephone base. The system announces,“To delete all old messages, press DELETE again.”

2.Press X/DELETE within three seconds. The system announces,“All old messages deleted.”

To delete all old messages with a handset:

1.Press MENU/SELECT when the handset is not in use.

2.Press orto scroll to>ANSWERING SYS, then pressMENU/SELECT.

3.Press orto scroll to>DELETE ALL OLD.

4.Press MENU/SELECT. The screen shows DELETE ALL OLD MESSAGES?

5.Press MENU/SELECT. The screen showsDELETING... and thenALL OLD MSGS DELETED! with a confirmation tone.

If there are no old messages and you press X/DELETE twice on the telephone base, the system announces,“You have no old message.” On the handset, when you selectDELETE ALL OLD, the screen showsNO MESSAGE.

Only old messages can be deleted.

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Answering system operation

Record, play or delete memos

Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone.

1.Press MENU/SELECT when the handset is not in use.

2.Press orto scroll to>ANSWERING SYS, then pressMENU/SELECT.

3.Press orto scroll to>RECORD MEMO.

4.Press MENU/SELECT. The system announces, “Record after the tone. Press 5 when you are done.”

5.Speak towards the handset microphone after a long beep. You can record a memo up to three minutes. Memos shorter than two seconds are not recorded.

6.Press 5 to stop recording. The system announces, “Recorded.”

If you record a memo when the answering system memory is full, “Memory is full ” will be announced.

When the answering system has less than three minutes of recording time left, “Less than three minutes to record,” is announced at the telephone base and the handset displaysREC MEM LOW.

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Answering system operation

Message window displays

The message window on the telephone base displays the total number of messages. See the table below for other message window displays.

Window display

Description

0

No messages.

 

 

1-99

The total number of old messages recorded.

 

The current message number during old message playback.

 

 

0-99 (flashing)

When time and date are not set, it flashes the total number

 

of new messages recorded, or the total number of old

 

messages recorded.

 

The telephone base may have lost and regained power. The

 

clock needs to be set.

1-99 & F (alternating)

The answering system memory is full with total number of

 

messages recorded.

1-8

The telephone base speaker volume level while adjusting.

 

 

0-6

The telephone base ringer level while adjusting.

 

 

- -

The answering system is being programmed by a

 

system handset.

 

The answering system is answering a call, or recording a

 

memo or announcement.

 

The answering system is being accessed remotely.

 

 

When the memory is full, the answering system answers incoming calls after 10 rings and announces, “Memory is full. Enter your remote access code.”

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Answering system operation

Remote access

A two-digitsecurity code is required to access the answering system remotely from anytouch-tonetelephone. The preset code is19; seeRemote access code on page 37 to change it.

To remotely access the answering system:

1.Dial your telephone number from any touch-tonetelephone.

2.When the answering system answers, enter the two-digitremote access code.

3.Then you can enter one of the following remote commands.

Command Function

1Play all messages.

2Play new messages.

3Delete a message (during playback).

33

Delete all old messages.

4Repeat the current message (during playback).

5Stop.

*5

Hear a list of remote commands.

 

 

6

Skip to the next message (during playback).

*7

Record an announcement.

 

 

8

End the call.

0Turn the answering system on or off.

4.Hang up or press 8 to end the call.

If you do not press any keys after you enter the remote access code, all new messages play. If there are no new messages, all old messages play.

Once the new messages have played, the telephone announces the help menu options. If you do not press any key within 20 seconds, the remote access call automatically disconnects.

When the answering system is turned off, the telephone answers after 10 rings, and announces, “Please enter your remote access code.”

46

Appendix

Handset display screen messages

CALL LOG EMPTY

There are no call log entries.

 

 

CALLING HANDSET X

You are calling another handset.

(for models with three or more

 

handsets)

 

CALLING OTHER HANDSET

 

(for models with two handsets)

 

 

 

CALL TRANSFERRED

You have transferred an outside call to another

 

cordless handset.

 

 

DIRECTORY EMPTY

There are no directory entries.

 

 

DIRECTORY FULL

The directory is full. You cannot save any new entries

 

unless you delete some current entries.

ENDED

You have just ended a call.

 

 

HANDSET X IS CALLING

Another handset is calling.

(for models with three or more

 

handsets)

 

OTHER HANDSET IS

 

CALLING

 

(for models with two handsets)

 

 

 

INCOMING CALL

There is a call coming in.

 

 

INTERCOM

The handset is on an intercom call.

 

 

INTERCOM ENDED

The intercom call has just ended.

 

 

INTERCOM TO:

You have started the intercom process, and need to enter

 

the number of the handset you wish to call.

 

You have started transferring a call, and need to enter the

 

desired handset number.

LINE IN USE

An extension telephone on the same line or one of the

 

handset is in use.

 

 

LOW BATTERY

The battery needs to be charged.

 

 

MICROPHONE ON

Mute is off so the other party can hear your voice.

 

 

MUTED

The microphone is off.

 

 

47

Appendix

Handset display screen messages

NUMBER ALREADY SAVED

The telephone number you have entered is already stored

 

in the directory.

 

 

NEW VOICEMAIL

There are new voicemail messages from your telephone

 

service provider.

 

 

NO BATTERY

You place the handset in the telephone base or charger

 

without installing a battery in that handset.

NO LINE

There is no telephone line connected.

 

 

NO MESSAGE

There are no messages in the answering system.

 

 

NO SIGNAL,

Communication between the handset and the telephone

CALL ENDED

base is lost during a call.

NOT AVAILABLE

Someone else is already using the directory, speed dial list,

AT THIS TIME

call log or answering system.

 

 

OUT OF RANGE OR

The handset has lost communication with the

NO PWR AT BASE

telephone base.

**PAGING**

The telephone base is paging all handsets.

 

 

PHONE

The handset is on a call.

 

 

PLACE IN CHARGER

The battery is very low. The handset should be placed in

 

the telephone base or charger for charging.

REC MEM FULL

The answering system memory is full.

 

 

REC MEM LOW

The answering system has less than three minutes of

 

recording time left.

RINGER MUTED

The ringer is muted temporarily during an incoming call.

 

 

SAVED

The entry has been saved in the directory.

 

 

SPEAKER

The handset speakerphone is in use.

 

 

UNABLE TO CALL.

Failed intercom or two handsets are already on a call.

TRY AGAIN

 

 

 

XX MISSED CALLS

There are XX new calls in the caller ID history.

 

 

XX NEW MESSAGES

There are XX new messages in the answering system.

 

 

48

Appendix

Handset and telephone base indicators

Handset lights

On when the handset speakerphone is in use.

CHARGE On when the handset is charging in the telephone base or charger.

Telephone base lights

IN USE

On when the telephone line is in use.

 

On when the answering system is answering a call.

 

On when you are registering a handset.

 

Flashes quickly when there is an incoming call.

 

Flashes when another telephone sharing the same line is in use.

 

Flashes when you are deregistering all handsets.

 

 

/ANS ON/OFF

On when the answering system is turned on.

 

 

Handset icons

 

 

 

 

 

 

 

Battery status - flashes when the battery is low and needs charging.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery status - animates when the battery is charging.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The speakerphone is in use.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The handset ringer is turned off.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

New voicemail - indicates you have received new voicemail message(s)

 

 

 

 

 

 

 

from the telephone service provider.

 

ANS ON

The answering system is turned on.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

There are new answering system messages.

 

NEW

New call log entries - indicates you have new missed call(s) in the

 

 

 

 

 

 

 

call log.

 

MUTE

The microphone is muted.

 

 

 

 

 

 

 

The message number currently playing and total number of

 

1/13

 

 

 

 

 

messages recorded.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

49

Appendix

Battery

It takes up to 10 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance:

Operation

Operating time

While in handset use (talking*)

Up to seven hours

 

 

While in speakerphone mode (talking*)

Up to four hours

While not in use (standby**)

Up to five days

*Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use.

The battery needs charging when:

A new battery is installed in the handset.

The handset beeps.

A battery is properly installed and the screen is blank.

LOW BATTERY orPLACE IN CHARGER shows on the handset screen.

CAUTION:

To reduce the risk of fire or injury, read and follow these instructions:

Use only the battery(ies) provided or equivalent. To order a replacement, visit our website at www.vtechphones.com or call 1(800) 595-9511.In Canada, go to www.vtechcanada.com or dial 1 (800)267-7377.

Do not dispose of the battery(ies) in a fire. Check with local waste management codes for special disposal instructions.

Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.

Exercise care in handling batteries in order not to create a short circuit with conductive materials.

Charge the batteries provided with or identified for use with this product only in accordance with the instructions and limitations specified in this manual.

Observe proper polarity orientation between the battery and metallic contacts.

To prevent fire or shock hazard, do not expose this product to water or any type of moisture.

50

Appendix

Expand your telephone system

The handsets provided with your telephone system are already registered. Each handset is assigned a number that show on the handset display. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if the telephone system already has HANDSET 1 and

HANDSET 2, the new registered handset is assignedHANDSET 3. This telephone system accommodates up to five handsets.

Add and register a handset (optional)

You can add new handsets (CS6409, purchased separately) to your telephone system. Each handset must be registered with the telephone base before use. When first purchased, each expansion handset shows1.PRESS FIND HS ON BASE 4 SEC and2.THEN PRESS # ON HANDSET alternately. You may need to charge the handset before registering to the telephone base. For more details on battery charging, see the table on page 4.

To register a handset:

1.Place the unregistered handset in the telephone base or charger. If

1.PRESS FIND HS ON BASE 4 SEC and 2.THEN PRESS # ON HANDSETdo not appear alternately on the handset screen after a few seconds, remove the handset and place it in the telephone base or charger again.

2. On the telephone base, press and hold /FIND HANDSET for about four seconds until the redIN USE light on the telephone base turns on.

3. On the handset, press # (pound key) and the handset showsREGISTERING..... PLEASE WAIT. The handset showsHANDSET REGISTERED and you hear a beep when the registration process completes. It takes about 60 seconds to complete.

If the registration fails, the handset shows REGISTRATION FAILED and then1.PRESS FIND HS ON BASE 4 SEC and2.THEN PRESS # ON HANDSET alternately. Remove the handset from the telephone base and place it back in. Try the registration process again.

You cannot register a handset if any other system handset is in use.

To reset the telephone, unplug the power and the battery for a few seconds then plug them back in.

Only one handset can register to the telephone base at a time.

51

Appendix

Replace a handset

If you want to replace a handset or reassign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset.

To make deregistration easier, read all of the instructions below before you begin.

To deregister all handsets:

1.Press and hold /FIND HANDSET on the telephone base for about 10 seconds until theIN USE light on the telephone base turns on and starts to flash.

2.Press and release /FIND HANDSET again. You must press

/FIND HANDSET while theIN USE light is still flashing. TheIN USE light flashes for approximately five seconds. If the light stops flashing, start again at Step 1.

3.All handsets show 1.PRESS FIND HS ON BASE 4 SECand 2.THEN PRESS

# ON HANDSET alternately when the deregistration process completes. The deregistration process takes about 10 seconds to complete.

If deregistration fails, you may need to reset the telephone and try again.

To reset:

1.Pick up the registered handset and then press /FLASH.

2.Press OFF/CANCEL and place the handset back in the telephone base.

-OR-

• Unplug the power from the telephone base, then plug it back in.

You cannot deregister handsets if any other system handset is in use.

52

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website www.vtechphones.com, or call 1(800) 595-9511.In Canada, go to www.vtechcanada.com, or call

1 (800) 267-7377.

My telephone does not work at all.

Make sure the battery is installed and charged correctly (pages 3-4).For optimum daily performance, return the handset to the telephone base or charger after use.

Make sure that the power adapter is securely plugged into an outlet not controlled by a wall switch.

Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack.

Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

Charge the battery in the handset for up to 10 hours.

If the battery is completely depleted, it may take up to 30 minutes to charge the handset before LOW BATTERY appears on the screen (page 4).

Remove and install the battery again. If that still does not work, it may be necessary to purchase a new battery.

Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or the local telephone service. Contact your telephone service provider.

There is no dial tone.

Try all the above suggestions.

Move the cordless handset closer to the telephone base. It may be out of range.

The telephone line cord may be defective. Install a new telephone line cord.

Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or local telephone service. Contact your telephone service provider (charges may apply).

I cannot dial out.

Try all the above suggestions.

Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing.

53

Appendix

Troubleshooting

If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply).

Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.

LOW BATTERY shows on the handset screen.

Place the handset in the telephone base or charger for recharging.

Remove and install the battery again and use it until fully depleted, then charge the handset in the telephone base or charger for up to 10 hours.

If the above measures do not correct the problem, replace the battery.

The battery does not charge in the handset or the handset battery does not accept charge.

Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the handset should be on.

Remove and install the battery again, then charge for up to 10 hours.

If the handset is in the telephone base or charger but CHARGE light on the handset is not on, refer toThe CHARGE light is off below.

If the battery is completely depleted, it may take up to 30 minutes to charge the handset before LOW BATTERY appears on the screen (page 4).

Purchase a new battery. Refer to Battery installation (page 3).

The CHARGE light is off.

Clean the charging contacts on the handset and telephone base each month with a pencil eraser or a dry non-abrasivefabric.

Make sure the power adapter and telephone line cord are plugged in correctly and securely (page 2).

Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset.

The telephone does not ring when there is an incoming call.

Make sure the handset ringer volume is not set to off (page 11) and the telephone base ringer volume is not set to zero (page 10).

Make sure the telephone line cord and power adapter are plugged in properly (page 2).

The handset may be too far from the telephone base. Move it closer to the telephone base.

54

Appendix

Troubleshooting

There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them.

If other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider.

Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your telephone

service provider.

The telephone line cord may be defective. Install a new telephone line cord.

Remove and install the battery again, and place the handset in the telephone base or charger.

Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place.

My handset beeps and is not performing normally.

Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch.

Move the handset closer to the telephone base. It may be out of range.

Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds and plug it back in again. Allow up to one minute for the cordless handset and telephone base to synchronize.

Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

There is interference during a telephone conversation. My calls fade out when I am using the cordless handset.

The handset may be out of range. Move it closer to the telephone base.

If you subscribe to high-speedInternet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to

another outlet.

55

Appendix

Troubleshooting

Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

If your telephone is plugged in with modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your telephone or modem farther apart from each other, or use a different surge protector.

The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance.

Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your telephone service provider (charges may apply).

If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply).

I hear other calls when using the telephone.

Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Contact your telephone service provider.

I hear noise on the cordless handset and the keys do not work.

• Make sure the telephone line cord is plugged in securely.

REGISTRATION FAILED appears on the handset.

Only one handset can be registered at a time. If you have multiple handsets to register, please follow the instructions on page 51 for the first handset. Once a handset has been successfully registered, repeat the steps for each handset that needs to be registered.

Make sure that the telephone base and handset(s) are in idle mode when registering a handset.

Follow the steps on page 60 for the common cure for electronic equipment, then try again to register a handset.

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