TEC Thermal Printer
B-570-QQ SERIES
Owner’s Manual
Table of Contents
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
(for USA only)
Changes or modifications not expressly approved by manufacturer for compliance could void the user’s authority to operate the equipment.
“This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.”
“Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.”
(for CANADA only)
CAUTION
To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.
CAUTION
Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the "OFF" position to stop movement.
As an ENERGY STAR® Partner, TOSHIBA TEC has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
-- Outline of the International ENERGY STAR® Office Equipment Program --
The International ENERGY STAR® Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption. It is an open system in which business proprietors can participate voluntarily. The targeted products are office equipment such as computers, monitors, printers, facsimiles, copiers, scanners, and multifunction devices. Their standards and logos are uniform among participating nations.
ENERGY STAR is a U.S. registered mark.
Copyright © 2002
by TOSHIBA TEC CORPORATION All Rights Reserved
570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN
Safety Summary |
EM1-33035 |
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Safety Summary
Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment.
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorized TOSHIBA TEC representative for assistance.
Meanings of Each Symbol
This symbol indicates warning items (including cautions). Specific warning contents are drawn inside the symbol. (The symbol on the left indicates a general caution.)
This symbol indicates prohibited actions (prohibited items). Specific prohibited contents are drawn inside or near the symbol. (The symbol on the left indicates “no disassembling”.)
This symbol indicates actions which must be performed. Specific instructions are drawn inside or near thesymbol.
(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)
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This indicates that there is the risk of death or serious injury if the |
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WARNING machines are improperly handled contrary to this indication. |
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Any other than the |
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Do not use voltages other than the |
Prohibited |
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Do not plug in or unplug the power |
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specified AC voltage |
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voltage (AC) specified on the rating |
cord plug with wet hands as this may |
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is prohibited. |
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plate, as this may cause fire or |
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cause electric shock. |
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electric shock. |
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Prohibited |
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If the machines share the same |
Prohibited |
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Do not place metal objects or |
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outlet with any other electrical |
water-filled containers such as flower |
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appliances which consume large |
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vases, flower pots or mugs, etc. on |
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amounts of power, the voltage will |
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top of the machines. If metal objects |
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fluctuate widely each time these |
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or spilled liquid enter the machines, |
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appliances operate. Be sure to |
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this may cause fire or electric |
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provide an exclusive outlet for the |
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shock. |
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machine as this may cause the |
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machines to malfunction. |
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Prohibited |
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Do not insert or drop metal, |
Prohibited |
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Do not scratch, damage or modify |
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flammable or other foreign objects into |
the power cords. Also, do not place |
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the machines through the ventilation |
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heavy objects on, pull on, or exces- |
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slits, as this may cause fire or electric |
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sively bend the cords, as this may |
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shock. |
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cause fire or electrical shock. |
Disconnect |
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If the machines are dropped or their |
Disconnect |
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Continued use of the machines in an |
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the plug. |
cabinets damaged, first turn off the |
the plug. |
abnormal condition such as when the |
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power switches and disconnect the |
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machines are producing smoke or |
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power cord plugs from the outlet, and |
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strange smells may cause fire or elec- |
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then contact your authorized |
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tric shock. In these cases, immedi- |
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ately turn off the power switches and |
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TOSHIBA TEC representative for |
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disconnect the power cord plugs from |
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assistance. Continued use of the |
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the outlet. Then, contact your author- |
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machine in that condition may cause |
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ized TOSHIBA TEC representative for |
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fire or electric shock. |
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assistance. |
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(i)
Safety Summary |
EM1-33035 |
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Disconnect |
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If foreign objects (metal fragments, |
Disconnect |
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When unplugging the power cords, |
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the plug. |
water, liquids) enter the machines, |
the plug. |
be sure to hold and pull on the plug |
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first turn off the power switches and |
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portion. Pulling on the cord portion |
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disconnect the power cord plugs from |
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may cut or expose the internal wires |
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the outlet, and then contact your |
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and cause fire or electric shock. |
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authorized TOSHIBA TEC repre- |
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sentative for assistance. Continued |
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use of the machine in that condition |
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may cause fire or electric shock. |
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Connect a |
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Ensure that the equipment is |
No disassem- |
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Do not remove covers, repair or |
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grounding |
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properly grounded. Extension cables |
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modify the machine by yourself. You |
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wire. |
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should also be grounded. Fire or |
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may be injured by high voltage, very |
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hot parts or sharp edges inside the |
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electric shock could occur on |
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machine. |
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improperly grounded equipment. |
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CAUTIONThis indicates that there is the risk of personal Injury or damage to objects if the machines are improperly handled contrary to this indication.
Precautions
The following precautions will help to ensure that this machine will continue to function correctly.
•Try to avoid locations that have the following adverse conditions:
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Temperatures out of the specification |
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Direct sunlight |
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High humidity |
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Shared power source |
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Excessive vibration |
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Dust/Gas |
•The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.
•USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.
•DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust, or gas.
•Ensure the printer is operated on a level surface.
•Any data stored in the memory of the printer could be lost during a printer fault.
•Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference.
•Unplug the machine whenever you are working inside it or cleaning it.
•Keep your work environment static free.
•Do not place heavy objects on top of the machines, as these items may become unbalanced and fall causing injury.
•Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines and may cause fire.
•Do not lean against the machine. It may fall on you and could cause injury.
•Care must be taken not to injure yourself with the printer paper cutter.
•Unplug the machine when it is not used for a long period of time.
Request Regarding Maintenance
•Utilize our maintenance services.
After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.
•Our preventive maintenance service performs the periodic checks and other work required to maintain the quality and performance of the machines, preventing accidents beforehand. For details, please consult your authorized TOSHIBA TEC representative for assistance.
•Using insecticides and other chemicals
Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or other parts to deteriorate or cause the paint to peel.
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EM1-33035 |
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TABLE OF CONTENTS |
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Page |
1. |
INTRODUCTION .............................................................................. |
1-1 |
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1.1 |
Applicable Model ..................................................................................... |
1- 5 |
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1.2 |
Accessories ............................................................................................. |
1- 5 |
2. |
SPECIFICATIONS ........................................................................... |
2-1 |
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2.1 |
Printer ...................................................................................................... |
2- 1 |
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2.2 |
Options .................................................................................................... |
2- 2 |
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2.3 |
Media ....................................................................................................... |
2- 3 |
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2.4 |
Ribbon ..................................................................................................... |
2- 3 |
3. |
OVERVIEW ...................................................................................... |
3-1 |
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3.1 |
Front/Rear View....................................................................................... |
3- 1 |
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3.2 |
Operation Panel ...................................................................................... |
3- 1 |
4. |
DIP SWITCH FUNCTIONS .............................................................. |
4-1 |
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5. |
INSTALLING THE PRINTER ........................................................... |
5-1 |
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6. |
LOADING THE MEDIA .................................................................... |
6-1 |
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7. |
LOADING THE RIBBON ................................................................. |
7-1 |
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8. |
INSERTING THE OPTIONAL FLASH MEMORY CARD ................. |
8-1 |
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9. |
CARE/HANDLING OF THE MEDIA AND RIBBON ......................... |
9-1 |
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10. |
GENERAL MAINTENANCE .......................................................... |
10-1 |
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10.1 |
Cleaning ................................................................................................ |
10- 1 |
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10.2 |
Covers and Panels ................................................................................ |
10- 1 |
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10.3 |
Removing Jammed Paper ..................................................................... |
10- 2 |
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10.4 |
Threshold Setting .................................................................................. |
10- 4 |
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10.5 |
Auto Ribbon Saving Mode .................................................................... |
10- 5 |
11. |
TROUBLESHOOTING ................................................................... |
11-1 |
CAUTION:
1.This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.
2.The contents of this manual may be changed without notification.
3.Please refer to your local Authorized Service representative with regard to any queries you may have in this manual.
Copyright © 1999
by TOSHIBA TEC CORPORATION All Rights Reserved
570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN
1. INTRODUCTION
EM1-33035
1. INTRODUCTION
Thank you for choosing the TEC B-570 series thermal/transfer printer. This new generation high performance/quality printer is equipped with the latest hardware including the newly developed high density (12 dots/mm, 306 dots/inch) near edge print head. This will allow very clear print at a maximum speed of 203.2 mm/sec. (8 inches/sec.). Other standard features include an automatic ribbon saver, a builtin rewinder/strip mechanism and an internal media supply spool.
This manual contains general set-up and maintenance information and should be read carefully to help gain maximum performance and life from your printer. For most queries please refer to this manual and keep it safe for future reference.
1.1 Applicable Model
•B-572-QQ
Model name description
B - 5 7 2 - Q Q
QQ: North America
2:Thermal direct/Thermal transfer
Owner's Manual |
Power Cord |
Head Cleaner |
Unpacking Procedure |
(EM1-33035) |
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(24089500013) |
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CLEANER |
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HEAD |
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Rewinder guide plate |
Screw |
Quality control report |
(FMBD0034501) |
(SM-4x6B) |
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1-1
EM1-33035
2. SPECIFICATIONS
2.1 Printer
Model |
B-570-QQ |
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Item |
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Supply voltage |
AC 100V ~ 120V +10%, -15%, 50/60Hz +2Hz, -2Hz |
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Power consumption |
2A, 198W maximum (standby: 500mA, 51W maximum) |
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Operating temperature range |
5°C ~ 40°C |
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Relative humidity |
25% ~ 85%RH (no condensation) |
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Print head |
Thermal print head 12 dots per mm (306 dots per inch) |
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Printing methods |
Thermal direct or Thermal transfer |
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Print speeds |
76.2 mm/sec. (3 inch/sec.), 127 mm/sec. (5 inch/sec.), |
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Maximum print width |
203.2 mm/sec. (8 inch/sec.), |
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127.5 mm (5.02 inches) |
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Dispensing modes |
Batch (Continuous), Strip (On-demand) and Cut modes |
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Message display |
(Cut mode is only available when optional cutter is fitted.) |
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20 characters x 1 line |
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Dimensions |
291 mm (width) x 460 mm (depth) x 308 mm (height) |
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Weight |
19 kg (without media and ribbon) |
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Available bar code types |
JAN8, JAN13, EAN8, EAN8+2digits, EAN8+5digits |
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EAN13, EAN13+2digits, EAN13+5digits |
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UPC-E, UPC-E+2digits, UPC-E+5digits |
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UPC-A, UPC-A+2digits, UPC-A+5 digits |
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MSI, ITF, NW-7, CODE39, CODE93, CODE128, EAN128 |
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Fonts |
PDF417, DATA MATRIX, Industrial 2 to 5 |
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Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), |
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Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes), |
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OCR (2 types), Writable characters (40 types), Outline font (1 type) |
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Rotations |
0°, 90°, 180°, 270° |
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Standard interface |
Serial interface (RS-232C) |
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Parallel interface (Centronics) |
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Expansion I/O interface |
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Flash memory card interface |
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2.2 Option
Option Name |
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Type |
Usage |
Source |
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Cutter module |
B-4205-QM |
A stop and cut swing cutter |
See NOTE 1. |
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Fanfold paper guide |
B-4905-FF-QM |
This is a paper guide exclusively used for |
See NOTE 1. |
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module |
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fanfold paper. |
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Attaching it in place of the standard paper |
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guide allows the printer to print on fanfold |
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paper. |
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D-RAM PC board |
FMBC0067801 |
A 2MB RAM upgrade which enhances the |
See NOTE 2. |
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image handling capability of the printer. |
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Flash memory card |
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A flash ROM card (1MB and 4MB) for |
See NOTE 3. |
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storing logos, writable characters and for- |
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mats. |
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NOTES: 1. Available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarters.
2.Available from TOSHIBA TEC Parts Center.
3.When purchasing flash memory card locally, select one having the specifications described at page 8-1.
2-1
2. SPECIFICATIONS
EM1-33035
2.3 Media
2.3 |
Media |
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Label |
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Refer to the following |
Tag paper |
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NOTE 2. |
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Black Mark |
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Black Mark |
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Stop |
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(on reverse side) |
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(on reverse side) |
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Stop |
Tag paper |
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position |
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position |
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E |
Cut |
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F |
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Cut |
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position |
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position |
Reference |
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Reference |
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J |
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A |
coordinate 1 |
A |
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H |
coordinate |
B |
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Reference |
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Reference |
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coordinate |
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coordinate |
2 |
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G |
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Feed direction |
G |
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D |
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C |
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C |
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Fig. 2-1 |
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[Unit : mm] |
Item |
Label dispensing mode |
Batch mode |
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Strip mode |
Cut mode |
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A : Span of one label/tag |
10.0 ~ 999.0 |
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25.4 |
~ 999.0 |
Label: 38 ~ 999.0 |
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Tag: 25.4 ~ 999.0 |
B : Label/tag length |
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8.0 ~ 997.0 |
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23.4 |
~ 997.0 |
25.0 ~993.0 |
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C : Width including backing paper |
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50.8 |
~ 140.0 |
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D : Label width |
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47.8 |
~ 137.0 |
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E : Gap length |
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2.0 ~ 20.0 |
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2.0 |
~ 20.0 |
6.0 ~ 20.0 |
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F : Black mark length (Tag paper) |
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2.0 |
~ 10.0 |
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G : Effective print width |
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10.0 |
~ 128.0 |
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H : |
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Label |
Standard |
6.0 ~ 298.6 |
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21.4 |
~ 298.6 |
23.0 ~ 298.6 |
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Effective print |
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Max. memory |
6.0 ~ 995.0 |
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21.4 |
~ 995.0 |
23.0 ~ 991.0 |
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length |
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TAG |
Standard |
8.0 ~ 298.6 |
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23.4 |
~ 298.6 |
234.0 ~ 298.6 |
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Max. memory |
8.0 ~ 997.0 |
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23.4 |
~ 997.0 |
23.4 ~ 997.0 |
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I : Print speed up/slow down area |
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1.0 |
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J : Black mark length (Label) |
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Refer to the following NOTE 2. |
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Maximum effective length |
Standard |
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149.3 |
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for on the fly issue |
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Max. memory |
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661.3 |
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Outer roll diameter |
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ø200 Max. |
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Thickness |
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Label |
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0.13 ~ 0.17 |
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Tag |
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0.15 ~ 0.29 |
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NOTES: 1. The media specification other than above are unchanged.
2.When marking black marks on label rolls, the following requirements must be satisfied.
When the gap length is less than 4 mm:
The black mark length should be longer than the gap length. When the gap length is 4 mm or more:
The black mark should not overlap the gap for more than 4 mm and the following label.
Type |
Spool type |
NOTES: 1. "On the fly issue" means that the printer can draw and |
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Width |
68 mm ~ 134 mm |
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print without stopping between labels. |
Length |
600 m |
2. To ensure print quality and print head life use only |
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Outer diameter |
ø90 mm (max.) |
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TOSHIBA TEC specified media and ribbons. |
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3. |
When using the cutter ensure that label length B plus |
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inter label gap length E exceeds 35 mm. (i.e. label |
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pitch should be greater that 35 mm.) |
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4. |
When rewinding the media onto the take-up spool in |
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batch mode, the max. outer roll diameter should be 180 |
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mm. |
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5. |
Use of rough media for the ribbon saving issue may |
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cause ribbon smudges. |
2-2
EM1-33035
3. OVERVIEW
3.1 Front/Rear View
Front View Rear View
Message Display (LCD) |
Top Cover |
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Memory Card Slot |
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Supply Window |
Serial Interface Connector (RS-232C)
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Parallel I/F Connector |
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(Centronics) |
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Operation Panel |
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Expansion I/O |
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Interface Connector |
Media Outlet |
AC Power Inlet |
Power Switch |
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0: OFF |
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1: ON |
Fig. 3-1
3.2 Operation Panel
Fig. 3-2
MESSAGE DISPLAY (LCD)
Displays messages in the language selected by DIP switch. When power is turned on and it is ready to print, "ON LINE" is displayed.
POWER LED (Green)
Lights when the power is turned on.
ON-LINE LED (Green)
1)Flashes when communicating with a host computer.
2)On while printing.
ERROR LED (Red)
Lights when a communication error occurs, when the media/ ribbon ends or the printer does not operate correctly.
FEED key
Feeds paper.
RESTART key
Resets the printer when paused or when an error occurs. Used to set the threshold. (Refer to page 10-4)
PAUSE key
Pauses printing.
Message display shows "PAUSE" and an unprinted count. Used to set the threshold. (Refer to page 10-4)
3-1