Toshiba DK40i, DK14 User Manual

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Toshiba DK40i, DK14 User Manual

Big Telecommunication Capabilities for Small and Medium Businesses

S T R A T A

DK14 &DK40i

Strata DK delivers the scalability you need to assure maximum communication productivity today and as your business grows.

Flexibility

Meets The Changing Needs

Of Small Business

As a small to medium sized business, your telecommunication needs are diverse. That’s why it’s crucial to have a telecommunication system that offers comprehensive features and solutions—and the ability to easily enhance your system with value-packed optional features as your needs change. Strata DK systems meet those vital needs, delivering the exact level of performance your business requires at every stage of its growth. That’s how Strata DK assures both maximum productivity and cost-effectiveness—today and tomorrow.

Whether you require Voice Mail/Auto Attendant, Computer Telephony Integration or Voice over Internet Protocol, Strata DK systems offer the optimum solution.

The Strata DK40i system is specially designed to automatically distribute inbound calls among groups of call-handling agents. By managing your call-center with Strata DK40i’s advanced tools, you’ll enable your employees to focus on their core responsibilities, maximizing their productivity and customer-service quality.

The system’s scalable design lets you start small and add more capacity and features as needed:

Strata DK14

provides capacity for:

up to 4 CO lines

up to 8 digital telephones

2 analog station ports for faxes, voice mail, etc.

Strata DK40i

provides capacity for:

up to 12 CO lines

up to 28 telephones

multiple combinations of digital and analog stations and ISDN devices

You can also use our branch-office extender products to provide digital telephone extensions from your main location’s Strata DK system. This gives your remote workers the same advanced telephone-system functionality as your main-office employees.

Single Ne

With Strata DK, you’ll have a unified network for transmitting voice, data and video. This lowers your capital and operational costs and enables you to reap the many benefits of these innovative applications:

Integrated Services Digital Network (ISDN)

available with DK40i

Integrates voice, data, fax and video on one reliable line. Lets you transmit multiple communications at the same time! Superior speed and faster call setup improves the efficiency, productivity and cost savings of all your business communications. Primary Rate Interface (PRI) saves money by enabling call-by-call use of channels. Basic Rate Interface (BRI) provides a low-cost solution for high-speed LAN and Internet access, plus video conferencing. No additional monthly charge for Calling Number Identification Services (CNIS) and Dialed Number Identification Service (DNIS).

Voice over Internet Protocol (VoIP)

Enables your multiple offices to cost-effectively share applications and provide consistently high customer service. Voice and fax calls between your main and branch offices are carried via the Internet or your private intranet, eliminating long-distance toll charges between these locations. This significantly reduces cost, especially for international calls.

Computer Telephony Integration (CTI)

Synchronizes telephone calls with computer applications. Enables you to determine who is calling and how calls should be automatically routed and answered, plus view detailed caller information on your PC screen. Improves call-center effectiveness by enabling your employees to handle calls with maximum efficiency. Creates an integrated business information system that increases productivity and reduces costs.

Reduces

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