Toshiba B-570-QP User Manual

TEC Thermal Printer

B-570-QP SERIES

Owner’s Manual Mode d’emploi Bedienungsanleitung

Manual de instrucciones Gebruikershandleiding

LIST OF STANDARDS OF CONFORMITY

Manufacturer	:	TOSHIBA TEC Corporation
Address	: 570 Ohito, Ohito-Cho, Tagata-Gun, Shizuoka-Ken, 410-2323
		Japan
		declares that following product
Product Name	:	Bar Code Printer
Model	: B-57X-YY
Options	:	All
		conforms to the following product specifications
Safety	:	EN 60 950
EMC	: EN 55 022
		EN 61000-4-2
		IEC 1000-4-3
		EN 61000-4-4
Harmonics	:	EN 60 555-2, -3

Supplementary Information

The product herewith complies with the requirements of the Low Voltage Directive 73/23/

EEC, and the EMC directive 89/336/EEC.

1)The product was tested in a typical set up TOSHIBA TEC personnel advocated.

2)The following technical documentation has been filed for review.

•Factory Inspection Certificate by TÜV Rheinland

•Owner's Manual

•Schematic

•Certificates and Test Reports

Copyright © 2000

by TOSHIBA TEC CORPORATION All Rights Reserved

570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN

TEC Thermal Printer

B-570-QP SERIES

Owner’s Manual

Safety Summary

ENGLISH VERSION EM1-33031

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment.

Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorized TOSHIBA TEC representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions). Specific warning contents are drawn inside the symbol. (The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items). Specific prohibited contents are drawn inside or near the symbol. (The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed. Specific instructions are drawn inside or near thesymbol.

(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

			This indicates that there is the risk of death or serious injury if the
	WARNING machines are improperly handled contrary to this indication.
	Any other than the		Do not use voltages other than the	Prohibited		Do not plug in or unplug the power
	specified AC voltage
		voltage (AC) specified on the rating			cord plug with wet hands as this may
	is prohibited.
		plate, as this may cause fire or			cause electric shock.
		electric shock.

	Prohibited		If the machines share the same	Prohibited			Do not place metal objects or
		outlet with any other electrical			water-filled containers such as flower
		appliances which consume large			vases, flower pots or mugs, etc. on
		amounts of power, the voltage will			top of the machines. If metal objects
		fluctuate widely each time these			or spilled liquid enter the machines,
		appliances operate. Be sure to			this may cause fire or electric
		provide an exclusive outlet for the			shock.
		machine as this may cause the
		machines to malfunction.
	Prohibited		Do not insert or drop metal,	Prohibited			Do not scratch, damage or modify
		flammable or other foreign objects into			the power cords. Also, do not place
		the machines through the ventilation			heavy objects on, pull on, or exces-
		slits, as this may cause fire or electric			sively bend the cords, as this may
		shock.			cause fire or electrical shock.

Disconnect		If the machines are dropped or their	Disconnect		Continued use of the machines in an
the plug.	cabinets damaged, first turn off the		the plug.	abnormal condition such as when the
	power switches and disconnect the			machines are producing smoke or
	power cord plugs from the outlet, and			strange smells may cause fire or elec-
	then contact your authorized			tric shock. In these cases, immedi-
				ately turn off the power switches and
	TOSHIBA TEC representative for
				disconnect the power cord plugs from
	assistance. Continued use of the
				the outlet. Then, contact your author-
	machine in that condition may cause
				ized TOSHIBA TEC representative for
	fire or electric shock.
				assistance.

(i)

Safety Summary

ENGLISH VERSION EM1-33031

		Disconnect		If foreign objects (metal fragments,	Disconnect			When unplugging the power cords,
		the plug.	water, liquids) enter the machines,		the plug.	be sure to hold and pull on the plug
			first turn off the power switches and			portion. Pulling on the cord portion
			disconnect the power cord plugs from			may cut or expose the internal wires
			the outlet, and then contact your			and cause fire or electric shock.
			authorized TOSHIBA TEC repre-
			sentative for assistance. Continued
			use of the machine in that condition
			may cause fire or electric shock.
		Connect a		Ensure that the equipment is	No disassem-			Do not remove covers, repair or
		grounding
			properly grounded. Extension cables		bling.	modify the machine by yourself. You
		wire.
			should also be grounded. Fire or			may be injured by high voltage, very
						hot parts or sharp edges inside the
			electric shock could occur on
						machine.
			improperly grounded equipment.

CAUTIONThis indicates that there is the risk of personal Injury or damage to objects if the machines are improperly handled contrary to this indication.

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

•Try to avoid locations that have the following adverse conditions:

*	Temperatures out of the specification	*	Direct sunlight	*	High humidity
*	Shared power source	*	Excessive vibration	*	Dust/Gas

•The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.

•USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.

•DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust, or gas.

•Ensure the printer is operated on a level surface.

•Any data stored in the memory of the printer could be lost during a printer fault.

•Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference.

•Unplug the machine whenever you are working inside it or cleaning it.

•Keep your work environment static free.

•Do not place heavy objects on top of the machines, as these items may become unbalanced and fall causing injury.

•Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines and may cause fire.

•Do not lean against the machine. It may fall on you and could cause injury.

•Care must be taken not to injure yourself with the printer paper cutter.

•Unplug the machine when it is not used for a long period of time.

Request Regarding Maintenance

•Utilize our maintenance services.

After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

•Our preventive maintenance service performs the periodic checks and other work required to maintain the quality and performance of the machines, preventing accidents beforehand. For details, please consult your authorized TOSHIBA TEC representative for assistance.

•Using insecticides and other chemicals

Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or other parts to deteriorate or cause the paint to peel.

(ii)

			ENGLISH VERSION EM1-33031
		TABLE OF CONTENTS
			Page
1.	INTRODUCTION..............................................................................................		E1- 1
	1.1	Applicable Model ...................................................................................	E1- 1
	1.2	Accessories ...........................................................................................	E1- 1
2.	SPECIFICATIONS ...........................................................................................		E2- 1
	2.1	Printer ....................................................................................................	E2- 1
	2.2	Options ..................................................................................................	E2- 1
	2.3	Media .....................................................................................................	E2- 2
	2.4	Ribbon ...................................................................................................	E2- 2
3.	OVERVIEW ......................................................................................................		E3- 1
	3.1	Front/Rear View.....................................................................................	E3- 1
	3.2	Operation Panel ....................................................................................	E3- 1
4.	DIP SWICH FUNCTIONS ................................................................................		E4- 1
5.	INSTALLING THE PRINTER ...........................................................................		E5- 1
	5.1	Connecting the Power Cord and Cables ...............................................	E5- 1
	5.2	Procedure for Fitting Fan Filter ..............................................................	E5- 1
6.	LOADING THE MEDIA ....................................................................................		E6- 1
7.	LOADING THE RIBBON .................................................................................		E7- 1
8.	INSERTING THE OPTIONAL FLASH MEMORY CARD ................................		E8- 1
9.	CARE/HANDLING OF THE MEDIA AND RIBBON ........................................		E9- 1
10.	GENERAL MAINTENANCE ..........................................................................		E10- 1
	10.1	Cleaning ..............................................................................................	E10- 1
	10.2	Covers and Panels ..............................................................................	E10- 2
	10.3	Removing Jammed Paper ...................................................................	E10- 2
	10.4	Threshold Setting ................................................................................	E10- 4
11.	TROUBLESHOOTING...................................................................................		E11- 1

CAUTION:

1.This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.

2.The contents of this manual may be changed without notification.

3.Please refer to your local Authorized Service representative with regard to any queries you may have in this manual.

1. INTRODUCTION

ENGLISH VERSION EM1-33031

1.1 Applicable Model

1. INTRODUCTION

Thank you for choosing the TEC B-570 series thermal/transfer printer. This new generation high performance/quality printer is equipped with the latest hardware including the newly developed high density (12 dots/mm, 306 dots/inch) near edge print head. This will allow very clear print at a maximum speed of 203.2 mm/sec. (8 inches/sec.). Other standard features include an automatic ribbon saver, a builtin rewinder/strip mechanism and an internal media supply spool. Combine this with an optional high speed P.C. interface board which allows vastly reduced graphic data transfer times and you have a printer to suit a variety of applications and environments.

This manual contains general set-up and maintenance information and should be read carefully to help gain maximum performance and life from your printer. For most queries please refer to this manual and keep it safe for future reference.

WARNING!

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

CAUTION:

To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

CAUTION:

Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the "OFF" position to stop movement.

1.1 Applicable Model

•B-572-QP

Model name description

B - 5 7 2 - Q P

QP: European version

2:Thermal direct/Thermal transfer

1.2Accessories

Owner's Manual	Power Cord	Head Cleaner	Unpacking Procedure
(EM1-33031)		(24089500013)
		CLEANER
		HEAD
		PRINT

Rewinder guide plate	Fan Filter	Screw
(FMBD0034501)	(FMBB0036801)	(SM-4x6B)

E1-1

2. SPECIFICATIONS

ENGLISH VERSION EM1-33031

2.1 Printer

2. SPECIFICATIONS

2.1 Printer

	Item		Model					B-570-QP
	Supply voltage					AC 220V ~ 240V +10%, -15%, 50Hz +2Hz, -2Hz
	Power consumption					198W maximum (standby: 51W maximum)
	Operating temperature range					5°C ~ 40°C
	Relative humidity					25% ~ 85%RH (no condensation)
	Print head					Thermal print head 12 dots per mm (306 dots per inch)
	Printing methods					Thermal direct or Thermal transfer
	Print speeds					76.2 mm/sec. (3 inch/sec.), 127 mm/sec. (5 inch/sec.),
	Maximum print width					203.2 mm/sec. (8 inch/sec.),
						127.5 mm (5.02 inches)
	Dispensing modes					Batch (Continuous), Strip (On-demand) and Cut modes
	Message display					(Cut mode is only available when optional cutter is fitted.)
						20 characters x 1 line
	Dimensions					291 mm (width) x 460 mm (depth) x 308 mm (height)
	Weight					19 kg (without media and ribbon)
	Available bar code types					JAN8, JAN13, EAN8, EAN8+2digits, EAN8+5digits
						EAN13, EAN13+2digits, EAN13+5digits
						UPC-E, UPC-E+2digits, UPC-E+5digits
						UPC-A, UPC-A+2digits, UPC-A+5 digits
						MSI, ITF, NW-7, CODE39, CODE93, CODE128, EAN128
	Fonts					PDF417, DATA MATRIX, Industrial 2 to 5
						Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size),
						Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes),
						OCR (2 types), Writable characters (40 types), Outline font (1 type)
	Rotations					0°, 90°, 180°, 270°
	Standard interface					Serial interface (RS-232C)
						Parallel interface (Centronics)
						Expansion I/O interface
	Optional interfaces					Flash memory card interface
						High speed PC interface
	2.2 Option
	Option Name				Type			Usage	Source
	Cutter module		B-4205-QM					A stop and cut swing cutter	See NOTE 1.
	High speed PC inter-		B-4800-PC-QM					This interface kit allows extremely high	See NOTE 1.
	face kit							speed information transfer between the
								printer and PC.
	Fanfold paper guide		B-4905-FF-QM					This is a paper guide exclusively used for	See NOTE 1.
	module							fanfold paper.
								Attaching it in place of the standard paper
								guide allows the printer to print on fanfold
								paper.
	D-RAM PC board		FMBC0067801					A 2MB RAM upgrade which enhances the	See NOTE 2.
								image handling capability of the printer.
	Flash memory card							A flash ROM card (1MB and 4MB) for	See NOTE 3.
								storing logos, writable characters and for-
								mats.

NOTES: 1. Available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarters.

2.Available from TOSHIBA TEC Parts Center.

3.When purchasing flash memory card locally, select one having the specifications described at page

8-1.	E2-1

2. SPECIFICATIONS

ENGLISH VERSION EM1-33031

2.3 Media

2.3	Media		Label			Refer to the following	Tag paper
						NOTE 2.		Black Mark
						Black Mark
	Stop	I				(on reverse side)	I	(on reverse side)
						Stop		Tag paper
	position
						position
					E	Cut		F
	Cut
	position					position	Reference
			Reference
		J		1		A	coordinate 1	A
		H	coordinate		B		H
			Reference				Reference
			coordinate	2			coordinate	2
			G			Feed direction	G
			D
							C
			C
						Fig. 2-1		[Unit : mm]

Item

Label dispensing mode

Batch mode

Strip mode

Cut mode

A : Span of one label/tag

10.0 ~ 999.0

25.4

~ 999.0

Label: 38 ~ 999.0

Tag: 25.4 ~ 999.0

B : Label/tag length

8.0 ~ 997.0

23.4

~ 997.0

25.0 ~993.0

C : Width including backing paper

50.8

~ 140.0

D : Label width

47.8

~ 137.0

E : Gap length

2.0 ~ 20.0

2.0

~ 20.0

6.0 ~ 20.0

F : Black mark length (Tag paper)

2.0

~ 10.0

G : Effective print width

10.0

~ 128.0

H :

Label

Standard

6.0 ~ 298.6

21.4

~ 298.6

23.0 ~ 298.6

Effective print

Max. memory

6.0 ~ 995.0

21.4

~ 995.0

23.0 ~ 991.0

length

TAG

Standard

8.0 ~ 298.6

23.4

~ 298.6

234.0 ~ 298.6

Max. memory

8.0 ~ 997.0

23.4

~ 997.0

23.4 ~ 997.0

I : Print speed up/slow down area

1.0

J : Black mark length (Label)

Refer to the following NOTE 2.

Maximum effective length

Standard

149.3

for on the fly issue

Max. memory

661.3

Outer roll diameter

ø200 Max.

Thickness

Label

0.13 ~ 0.17

Tag

0.15 ~ 0.29

NOTES: 1. The media specification other than above are unchanged.

2.When marking black marks on label rolls, the following requirements must be satisfied.

When the gap length is less than 4 mm:

The black mark length should be longer than the gap length. When the gap length is 4 mm or more:

The black mark should not overlap the gap for more than 4 mm and the following label.

2.4 Ribbon

Type	Spool type	NOTES: 1. "On the fly issue" means that the printer can draw and
Width	68 mm ~ 134 mm		print without stopping between labels.
Length	600 m	2. To ensure print quality and print head life use only
Outer diameter	ø90 mm (max.)		TOSHIBA TEC specified media and ribbons.
		3.	When using the cutter ensure that label length B plus
			inter label gap length E exceeds 35 mm. (i.e. label
			pitch should be greater that 35 mm.)
		4.	When rewinding the media onto the take-up spool in
			batch mode, the max. outer roll diameter should be 180
			mm.
		5.	Use of rough media for the ribbon saving issue may
			cause ribbon smudges.

E2-2

3. OVERVIEW

ENGLISH VERSION EM1-33031

3.1 Front/Rear View

3. OVERVIEW

3.1 Front/Rear View

Front View

Rear View

	Message Display (LCD)	Top Cover
		Memory Card Slot
		Supply Window

Serial Interface Connector (RS-232C)

Parallel I/F Connector (Centronics)

Operation Panel

Outlet for the high speed PC interface cable (Option)

Expansion I/O

Interface Connector

Media Outlet	AC Power Inlet	Power Switch
		0: OFF
		1: ON

Fig. 3-1

3.2 Operation Panel

Fig. 3-2

MESSAGE DISPLAY (LCD)

Displays messages in the language selected by DIP switch. When power is turned on and it is ready to print, "ON LINE" is displayed.

POWER LED (Green)

Lights when the power is turned on.

ON-LINE LED (Green)

1)Flashes when communicating with a host computer.

2)On while printing.

ERROR LED (Red)

Lights when a communication error occurs, when the media/ ribbon ends or the printer does not operate correctly.

FEED key

Feeds paper.

RESTART key

Resets the printer when paused or when an error occurs. Used to set the threshold. (Refer to page 10-4)

PAUSE key

Pauses printing.

Message display shows "PAUSE" and an unprinted count. Used to set the threshold. (Refer to page 10-4)

E3-1

4. DIP SWITCH FUNCTIONS

ENGLISH VERSION EM1-33031

4. DIP SWITCH FUNCTIONS

4. DIP SWITCH FUNCTIONS

The DIP switches are located to the right of the supply shaft.

						WARNING:		Supply Shaft
								Ribbon Shaft
	Turn the POWER OFF before switching the functions.
(1)		DIP SW 2
	No.		ON/OFF			Function
			1		2		Transmission speed
	1		OFF		OFF	2400 BPS
			ON		ON	4800 BPS
	2		OFF		OFF	9600 BPS
			ON		ON	19200 BPS
	3			OFF		1 bit	Stop bit length		Fig. 4-1
				ON		2 bit
	4			OFF		7 bit	Data length
				ON		8 bit
	5			OFF		without	Parity check
				ON		with
	6			OFF		EVEN	Parity check (effective when DIP
				ON		ODD	SW #5 is set to ON.)
			7		8
			OFF		OFF	XON/XOFF (No XON is output at the power on time.)	Data protocol
						(XOFF is output at the power off time.)
	7		ON		OFF	READY/BUSY (DTR)
						(No XON is output at the power on time.)
						(No XOFF is output at the power off time.)
						READY/BUSY (RTS)
						(No XON is output at the power on time)
						(No XOFF is output at the power off time.)
	8		OFF		ON	XON/XOFF + READY/BUSY
						(XON is output at the power on time.)
						(XOFF is output at the power off time.)
			ON		ON	XON/XOFF (XON is output at the power on time.)
						(XOFF is output at the power off time.)

(2)DIP SW 1

No.			ON/OFF			Function
1			OFF		Without	Auto ribbon save function
			ON		With
		2	3	4
2		OFF	OFF	OFF	English	Language to display LCD error
		ON	OFF	OFF	German	message
3		OFF	ON	OFF	French
		ON	ON	OFF	Dutch
4		OFF	OFF	ON	Spanish
		ON	OFF	ON	Japanese
		OFF	ON	ON	Italian
		ON	ON	ON	Not used
5			OFF		Without	Auto media feed after a cut issue
			ON		With	(See page 6-5)
6			OFF		Without	Use of the built-in rewinder/Head up
			ON		With	function in cut mode Refer to Note 2.
7			OFF		Must be set to OFF.
			ON
8			OFF		Must be set to OFF.
			ON

NOTES: 1. The shaded settings are the factory default settings. "OFF" means "OPEN".

2.The DIP switch #1-6 functions in accordance with equipment to be used.

3.If you would like to switch to READY/BUSY (DTR) or to READY/BUSY (RTS) of data protocol, please contact your authorized TOSHIBA TEC representative.

E4-1

5. INSTALLING THE PRINTER

ENGLISH VERSION EM1-33031

5.1 Connecting the Power Cord and Cables

5. INSTALLING THE PRINTER

5.1 Connecting the Power Cord and Cables

WARNING!

Turn the POWER SWITCH to OFF before connecting the power cord or cables.

Serial I/F Cable (RS-232C)

Expansion I/O Cable

Parallel I/F Cable (Centronics)

Power Cord

High Speed PC Interface Cable (Option)

Fig. 5-1

5.2 Procedure for Fitting Fan Filter

Snap on

Snap on

Fig. 5-2

When installing the printer, it is important to ensure that the fan filter is attached before using the printer. The filter comes in 2 parts:

(1)FILTER PAD

(2)FILTER RETAINER

To fit put the filter pad inside the filter retainer and simply press into place according to the diagram above, ensuring connecting pins are aligned with connecting holes.

E5-1

6. LOADING THE MEDIA

ENGLISH VERSION EM1-33031

6. LOADING THE MEDIA

6. LOADING THE MEDIA

WARNING:

1.Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement.

2.To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

The printer prints both labels and tags.

1.Turn off the power and open the top cover.

2.Turn the head lever to position 3, then release the ribbon shaft holder plate.

Top Cover

Ribbon Shaft Holder Plate

Head Lever

Fig. 6-1

NOTES: 1. When the head lever is turned to position 2, the print head is raised.

2.When the head lever is turned to position 3, the print head and the pinch roller are raised.

3.To allow printing the head lever must be set to position 1. (This ensures that the print head and the pinch roller are closed.)

3.Turn the locking ring counter clockwise and remove the supply holder from the supply shaft.

NOTE: Do not turn the force the locking ring too far counterclockwise or it may come off the supply holder.

Supply Shaft

Locking Ring

Supply Holder

Fig. 6-2

E6-1

6. LOADING THE MEDIA

ENGLISH VERSION EM1-33031

6. LOADING THE MEDIA

4.Put the media on the supply shaft.

5.Pass the media around the damper, then pull the media towards the front of the printer.

6.Insert the ridge of the supply holder into the groove of the supply shaft until the media is fixed. Then turn the locking ring clockwise to secure the supply holder. This will centre the media automatically.

NOTE: Do not over tighten the locking ring of the supply holder.

	Groove Ridge
Damper				Projection
		Supply Holder
	Media

Supply Shaft

Fig. 6-3

7.Insert the media into the paper holders of the media guide, adjust the media guides to the media width, and tighten the locking screw.

8.Check that the media path through the printer is straight. The media should be centered under the print head.

Media Guide

Media	Supply Holder
	Media Guide

	Paper Holder
Paper Holder	Print Head
Locking Screw	Media

Fig. 6-4

NOTE: When using the label rolled with labels facing outside, please remove the upper plates of both paper holders using the following procedure. Failure to do this may cause a paper jam error.

If you have any questions, please contact your nearest TOSHIBA TEC service representative.

E6-2

6. LOADING THE MEDIA

ENGLISH VERSION EM1-33031

6. LOADING THE MEDIA

■ Removing the paper holders' upper plates from the media guide

1 Remove the two T-4x8 screws to detach the media guide from the printer.

Media Guide

Screw (T-4x8)

Fig. 6-5

2Remove the SM-3x6 screw or the SM-3x8 screw to detach the paper holders' upper plates from the media guide.

(Right)	(Left)
Screw (SM-3x6)	Screw (SM-3x8)
Paper Holder	Paper Holder

Fig. 6-6

3 Attach the media guide back in position.

NOTE: Do not lose the removed upper plates because they are required when using the label rolled with labels facing inside.

9.Set the black mark/feed gap sensor to the correct position by turning the adjusting knob. Turning the knob right will move the sensor towards the center of the media while turning left will move it away from the center of the media.

E6-3

6. LOADING THE MEDIA

ENGLISH VERSION EM1-33031

6. LOADING THE MEDIA

■ An easy way to set the black mark sensor position

1Pull the media about 500 mm out of the front of the printer, turn the media back on it's self and feed it under the print head past the sensor so that the black mark can be seen from above.

2Adjust the sensor position to that of the black mark (the upper hole indicates the position of the black mark sensor).

Black Mark Sensor

Black Mark

Media

(Feed Gap Sensor)

Adjusting Knob

Fig. 6-7

NOTE: Make sure to set the sensor to detect the center of the black mark, otherwise a paper jam error could occur.

■Setting the feed gap sensor position

1 Adjust the sensor to detect on the gap (the lower hole indicates the position of the feed gap sensor.)

(Black Mark Sensor)

Backing Paper

Media

Media

Feed Gap Sensor

Adjusting Knob

Fig. 6-8

E6-4

6. LOADING THE MEDIA

ENGLISH VERSION EM1-33031

6. LOADING THE MEDIA

10. The media is now loaded and the sensor position is set.

Batch type:

Media

Fig. 6-9

NOTE: Set the selection switch to the STANDARD/STRIP position. Improper setting can affect the print quality.

Strip type:

1Remove enough labels from the leading edge media to leave 500 mm of backing paper exposed.

2Wind the backing paper onto the take-up spool and fix in position with the take-up clip. (Wind the paper counter clockwise around the spool as this is the direction it rotates.)

3 Rotate the take-up spool anti-clockwise a few times to take up any slack in the backing paper.

	Media
	Take-up Spool
Front Plate	Take-up Clip
Black Screw
(HAA-0004001)	Backing Paper

Fig. 6-10

NOTES: 1. The backing paper is easier to feed back to the take-up spool if the front plate is removed.

2.When fitting the tace-up clip the longer side of the clip should be fitted into the shallow groove on the take-up spool.

3.Set the selection switch to the STANDARD/STRIP position.

E6-5

6. LOADING THE MEDIA

ENGLISH VERSION EM1-33031

6. LOADING THE MEDIA

Cutter type: Where a cutter is fitted load the media as standard and feed it through the cutter module.

NOTES: 1. Be sure to cut the backing paper of label. Cutting labels will cause the glue to stick to the cutter, which may affect the cutter quality and shorten the cutter life.

2.If the top edge of label winds onto the platen in cut issue, set the DIP SW 1-5 to ON.

3.For the cutter type, the selection switch can be set to either position.

Media Outlet

Media

Cutter Module

Fig. 6-11

Built-in rewinder type:

1 Remove two black screws and front plate.

2 Fit the rewinder guide plate to the tear-off bar, then attach it with the sems screws.

Tear-off Bar

Rewinder Guide Plate (FMBD0034501)

SM-4x6B Sems Screw

SM-4x6B Sems Screw

SM-4x8 Sems Screw
Adjustment Knob	Fig. 6-12

NOTES: Set the selection switch to the REWINDER position.

3 Follow the procedure for strip type.

4Adjustment

If the label skews when using built-in rewinder unit, turn the adjustment knob of the rewinder guide plate to correct the label feed. Clockwise turn moves the rewinder guide plate forward and counterclockwise moves it backward.

*When labels skew to the right:

Loosen the SM-4x8 sems screw with a philips-head screw driver. Turn the adjustment knob clockwise, and tighten the SM-4x8 screw when the rewinder guide plate is positioned correctly.

*When labels skew to the left:

Loosen the SM-4x8 screw with a phillips-head screw driver. Turn the adjustment knob counterclockwise, and tighten the SM-4x8 screw when the rewinder guide plate is positioned correctly.

E6-6

7. LOADING THE RIBBON

ENGLISH VERSION EM1-33031

7. LOADING THE RIBBON

7. LOADING THE RIBBON

WARNING!

1.Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement.

2.To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

There are two types of media available for printing on, these are standard media and direct thermal media (a chemically treated surface). DO NOT LOAD a ribbon when using a direct thermal media.

1.When using a narrow width ribbon, slide the ribbon stoppers along the shafts to a position where the

ribbon will be centered when it is fitted. When changing from a narrow width to a wider one rotate the ribbon stoppers by 90°, push them back to the correct position and then rotate back to lock.

NOTE: When attaching the ribbon stoppers, fit them to the shafts with the pinchers facing into the printer.

Ribbon Stopper (FMHC0008801)

Ribbon Stopper (FMHC0008801)

Fig. 7-1

2.Leaving plenty of slack between the spools, fit the ribbon as shown below. When the ribbon is fitted it must be positioned over the ribbon sensor.

3.Wind both shafts towards each other to tighten the ribbon.

Ribbon Sensor

Ribbon Shafts

Ribbon

Ribbon

Fig. 7-2

4.Reset the ribbon shaft holder plate by aligning it with the ribbon shaft.

5.Turn the head lever clockwise to lower the print head.

6.Close the top cover.

E7-1

8. INSERTING THE OPTIONAL FLASH MEMORY CARD

ENGLISH VERSION EM1-33031

8. INSERTING THE OPTIONAL FLASH MEMORY CARD

8. INSERTING THE OPTIONAL FLASH MEMORY CARD

WARNING!

Turn the power OFF when inserting or removing the flash memory card.

CAUTION:

To protect memory cards, discharge static electricity from your body by touching the printer rear cover prior touching the memory cards.

1.Turn the power off.

2.Insert the flash memory card into the memory card slot at the rear of the printer.

3.Turn the power on.

Flash memory Card

Fig. 8-1

NOTES: 1. Be sure to protect a flash memory card when not in use in the printer by putting it in it's protective cover.

2.Do not subject the card to any shocks or excessive forces.

3.Do not expose the card to extremes of heat by either storing in direct sunlight or close to a heater.

4.Do not expose the card to excessive humidity by wiping it with a wet cloth or storing it in a damp place.

5.Before inserting or removing the card, make sure that the power switch is turned off.

6.The following flash cards can be used. (The 1MB-card is read only and the 4MB card can read/ write.)

Capacity		Maker	Type	Device code	Maker code
1M Byte		Maxell	EF-1M-TB AA	D0H	1CH
		Mitsubishi	MF81M1-GBDAT01
4M Byte		Maxell	EF-4M-TB CC	88H	B0H
		Maxell	EF-4M-TB DC	ADH	04H
		Centennial Technologies INC.	FL04M-15-11119-03		01H
		INTEL	IMC004FLSA	A2H	89H
		Simple TECHNOLOGY	STI-FL/4A
		Mitsubishi	MF84M1-G7DAT01
		PC Card KING MAX	FJN-004M6C
		PC Card	FJP-004M6R	A0H	89H

E8-1

9. CARE/HANDLING OF THE MEDIA AND RIBBON

ENGLISH VERSION EM1-33031

9. CARE/HANDLING OF THE MEDIA AND RIBBON

9. CARE/HANDLING OF THE MEDIA AND RIBBON

CAUTION:

Be sure to read carefully and understand the Supply Manual. Use only media and ribbon which meet specified requirements. Use of non-specified media and ribbon may shorten the head life and result in problems with bar code readability or print quality. All media and ribbon should be handled with care to avoid any damage to the media, ribbon or printer. Read the following guideline carefully.

•Do not store the media and ribbon for longer than the manufactures recommended shelf life.

•Store media rolls on the flat end, do not store them on the curved sides as this might flatten that side causing erratic media advance and poor print quality.

•Store the media in plastic bags and always reseal after opening. Unprotected media can get dirty and the extra abrasion from the dust and dirt particles will shorten the print head life.

•Store the media and ribbon in a cool, dry place. Avoid areas where they would be exposed to direct sunlight, high temperature, high humidity, dust or gas.

•The thermal paper used for direct thermal printing must not have the specifications which exceed Na+ 800 ppm, K+ 250 ppm and CL- 500 ppm.

•Some ink used on pre-printed labels may contain ingredients which shorten the print head's product life.

Do not use labels pre-printed with ink which contain hard substances such as carbonic calcium (CaCO3) and kaolin (Al2O3, 2SiO2, 2H2O).

For further information please contact your local distributor or your media and ribbon manufacturer.

E9-1

10. GENERAL MAINTENANCE

ENGLISH VERSION EM1-33031

10.1 Cleaning

10. GENERAL MAINTENANCE

WARNING!

1.Be careful when handling the print head as it becomes very hot.

2.Care must be taken not to injure yourself with the printer paper cutter.

3.Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement.

4.To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

10.1Cleaning

To help retain the high quality and performance of your printer it should be regularly cleaned. The greater the usage of the printer, the more frequent the cleaning. (i.e. low usage=weekly : high usage=daily).

1.Turn the power off.

2.Open the top cover.

3.Turn the head lever to raise the print head.

4.Remove the ribbon and media.

5.Clean the element of print head with print head cleaner.

6.Wipe the platen, feed roller and pinch roller with a cleaner moistened with alcohol. Remove dust or foreign substances from the internal part of the printer, if any.

Element	Pinch Roller
Print Head
Print Head

	Element	Feed Roller
	Platen
Print Head Cleaner		Fig. 10-1
(24089500013)

WARNING!

1.Be sure to disconnect the power cord prior ot performing any maintenance.

2.Do not use any tool that may damage the print head.

3.DO NOT POUR WATER directly onto the printer.

E10-1

10. GENERAL MAINTENANCE

ENGLISH VERSION EM1-33031

10.2 Covers and Panels

10.2 Covers and Panels

The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent

solution.

NOTE: Clean the printer cover with an electrostatic free cleaner for automated office equipment.

WARNING!

1.DO NOT POUR WATER directly onto the printer.

2.DO NOT APPLY cleaner or detergent directly onto any cover or panel.

3.NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers.

4.DO NOT clean the panel covers or the supply window with alcohol as it may cause them to discolor, loose their shape or develop structural weakness.

10.3Removing Jammed Paper

1.Turn the power off.

2.Open the top cover.

3.Turn the head lever to position 3, then release the ribbon shaft holder plate.

4.Remove the black screw to detach the media guide plate. (See Fig. 10-2.)

5.Remove the ribbon and media.

6.Remove the jammed paper. DO NOT USE any sharp implement or tool as these could damage the printer.

7.Clean the print head and platen, then remove any further dust or foreign substances.

8.Place the portion B of the media guide plate on the media sensor. Secure the media guide plate with the black screw.

Media Sensor

Media Guide Plate

Black Screw (HAA-0004001)

Fig. 10-2

9.Paper jams in the cutter unit can be caused by wear or residual glue from label stock on the cutter. Do not use none specified media in the cutter. If you get frequent jams in the cutter contact your Authorized Service representative.

E10-2

10. GENERAL MAINTENANCE

ENGLISH VERSION EM1-33031

10.3 Removing Jammed Paper

■ Cleaning the Cutter Unit

WARNING!

1.Be sure to turn the power off before cleaning the cutter unit.

2.The cutters are sharp and care should be taken not to injure yourself when cleaning.

1.Loosen two screws and remove the cutter cover.

2.Remove the white screw and media guide.

3.Remove the jammed paper and trash.

4.Clean the cutter with dry cloth.

Media Guide	Fixed Cutter
Screw

White Screw (24741710304)

Cutter Cover

Cutter Unit

Swing Cutter

Fig. 10-3

5.Assembling is reverse order of removal.

■Auto Ribbon Saving Mode

Auto ribbon saving function is activated when it is selected by DIP switch (Refer to page 4-1) and no print area extends more than 20 mm.

NOTE: According to the relation between the outer diameter of rewound ribbon and print speed, ribbon loss per saving varies as follows:

Print speed	Ribbon loss
3"/sec.	Approx. 5 mm
5"/sec.	Approx. 8 mm
8"/sec.	Approx. 17 mm

E10-3

10. GENERAL MAINTENANCE

ENGLISH VERSION EM1-33031

10.4 Threshold Setting

10.4 Threshold Setting

For the printer to maintain a constant print position it uses the transmissive sensor to detect the gap between labels by measuring the amount of light passing through the media. When the media is preprinted, the darker (or more dense) inks can interfere with this process causing paper jammed errors. To get around this problem a minimum threshold can be set for the sensor in the following way.

■ Threshold setting procedure

Turn the power ON.

O N L I N E

PAUSE

P A US E

PAUSE

T R A N S M I S S I V E

FEED

R E F L E C T I V E

FEED

T R A N S M I S S I V E

PAUSE

T R A N S M I S S I V E

P A U S E

RESTART

O N L I N E

Command

(1)The printer is in stand-by.

(2)Load a media roll in the usual way.

(3)Press the [PAUSE] key.

(4)The printer enters the pause mode.

(5)Press and hold the [PAUSE] key for at least 3 seconds in the pause state.

(6)The sensor type is displayed.

(7)Press the [FEED] key.

(8)The reflective sensor (black mark sensor) is selected.

(9)Press the [FEED] key again.

(10)The transmissive sensor (feed gap sensor) is selected.

(11)Press and hold the [PAUSE] key.

(12)The media is advanced until the [PAUSE] key is released.

(13)Release the [PAUSE] key when more than 1.5 labels (tags) are advanced.

(Threshold setting is completed by this operation.)

(14)Press the [RESTART] key.

(15)The printer is in stand-by.

O N L I N E

(16) Send an issue command from the PC to the printer.

NOTES:

1.If the [PAUSE] key is released within 3 seconds whilst in pause state, paper will not feed.

2.Failure to feed more than 1.5 to 2 labels may result in an incorrect threshold setting.

3.While the print head is raised, the [PAUSE] key does not work.

4.Error such as paper end and cutter error are not detected during paper feed.

5.Selecting the transmissive sensor (for pre-printed labels) within software commands allows the printer to detect the proper print start position correctly even when using pre-printed labels.

6.If the printer continues to print out of position after setting the threshold, adjust the feed gap sensor in the system mode. Reset the threshold again. Make sure that the transmissive sensor (for pre-printed labels) is selected in the feed and issue commands.

E10-4

11. TROUBLESHOOTING

ENGLISH VERSION EM1-33031

11. TROUBLESHOOTING

11. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your Authorized Service representative for assistance.

Error Message		Problem		Solution
PAPER JAM	1.	The media is not fitted correctly.	1.	Re-fit the media correctly.
****				Press the [RESTART] key.
	2.	The media path is jammed and	2.	Remove the cause of the jam and
		does not feed smoothly.		replace the media correctly.
				Press the [RESTART] key.
	3.	The installed media type does not	3.	Turn the power off then on again.
		match the selected sensor.		Select the correct sensor.
				Feed the media.
	4.	The black mark position on the	4.	Adjust the sensor position.
		media does not match the sensor		Press the [RESTART] key.
		position.
	5.	The installed media size is different	5.	Turn the power off then on again.
		from the programmed size.		Set the correct media size.
				Feed the media.
	6.	The feed gap sensor cannot see	6.	Set the threshold (see page 10-4).
		the difference between the print		Else
		area and the gap.		Turn the power off and call your
				Authorized Service representative.
HEAD OPEN	Feed or printing has been attempted		Lower the print head.
****	while the print head is raised.		Press the [RESTART] key.
NO PAPER	The media has run out.		Load new media.
****			Press the [RESTART] key.
NO RIBBON	The ribbon has run out.		Load a new ribbon.
****			Press the [RESTART] key.
REWIND FULL	Too much backing paper or media is		Remove the backing paper or media
****	wound on the internal take-up spool.		from the internal take-up spool.
			Then press the [RESTART] key.

E11-1

11. TROUBLESHOOTING

ENGLISH VERSION EM1-33031

11. TROUBLESHOOTING

Error Message	Problem	Solution
EXCESS HEAD	The print head is too hot.	Turn the power off and decrease the
TEMP		print head temperature.
HEAD ERROR	This message is displayed when	1. Restart the printing by pressing the
	sending the head broken check	[RESTAERT] key.
	command ([ESC] HD001 [LF] [NUL])	2. Replace the print head.
	and the print head has a broken
	element.
RIBBON ERROR	There is a fault with the ribbon sensor.	Turn the power off. Contact your
****		Authorized Service representative.
CUTTER ERROR	Media is jammed in the cutter.	Remove the jammed media and feed
****		the undamaged media through the
		cutter.
		Press the [RESTART] key.
		Else
		Turn the power off and contact your
		Authorized Service representative.
FLASH WRITE	An error has occurred when loading	1. Turn the power off, re-seat the flash
ERROR	data onto a flash memory card.	memory card and try again.
		2. Replace the flash memory card and
		retry.
		3. Turn the power off and contact your
		Authorized Service representative.
FORMAT ER-	An error has occurred while formatting	1. Turn the power off, re-seat the flash
ROR	a flash memory card.	memory card and try again.
		2. Replace the flash memory card and
		retry.
		3. Turn the power off and contact your
		Authorized Service representative.
FLASH MEMORY	No more data can be saved in the	Replace the card with a new one and
FULL	flash memory card.	re-send data.
		(Only 1MB and 4MB cards can be
		used.)
COMMUNICATION	A communication error has occurred	Turn the power off then on again or
ERROR	with the host.	press the [RESTART] key.
		Check the program data.
		Call your Authorized Service repre-
		sentative if necessary.

E11-2

11. TROUBLESHOOTING	ENGLISH VERSION EM1-33031
	11. TROUBLESHOOTING

Error Message				Problem	Solution
example)				When an error is detected in a com-	Correct the command and re-send it
PC001; 0A00,				mand 20 bytes of the command are	again.
				displayed.
Command error				(ESC, LF, NUL are not displayed.)
0300, 2, 2
Other Error				Hardware or software trouble.	Turn the power off then on again. If the
Message					problem still exists turn the power off
					and contact your Authorized Service
					representative.

NOTE: If an error is not cleared by pressing the [RESTART] key, the power must be switched off then on again.

After the power has been switched off and on, all print data in the printer is cleared.

**** denotes a remaining count of unprinted labels.

Problem		Solution
No print.	1.	Check that media and the ribbon is loaded correctly.
	2.	Check whether the print head is set correctly or not.
	3.	Check the cabling between the printer and the host.
Dots missing in the print.	Dirty print head. Clean the print head.
	Call your Authorized Service representative if necessary.
Unclear (or blurred) printing.	1.	Dirty print head. Clean the print head.
	2.	Bad or faulty ribbon. Replace ribbon.
	3.	Poor media quality. Change media type.
Power does not come on.	1.	Plug power cord into an AC socket.
	2.	Check the circuit breakers or fuses.
	3.	Plug another appliance into the AC socket to check if
		there is power supplied.
	Call your Authorized Service representative if necessary.
Printer does not cut.	Check for a paper jam in the cutter.
	Call your Authorized Service representative if necessary.
You see a raised nap where the media	1.	Clean the cutter blades.
has been cut.	2.	The blades are worn.
		Call your Authorized Service representative.

E11-3

I'imprimante Transfert Thermique TEC

B-570-QP SERIES

Mode d’emploi

Résumé des précautions

FRENCH VERSION FM1-33031

Résumé des précautions

La sécurité personnelle lors de la manipulation ou de líentretien du matériel est extrémement importante. Les avertissements et précautions nécessaires à la manipulation en toute sécurité du matériel sont inclus dans ce manuel. Les avertissements et précautions contenus dans ce manuel doivent être lus et assimilés avant toute manipulation ou entretien.

Ne tentez pas díeffectuer des réparations ou des modifications sur ce matériel. Si une erreur se produit qui ne peut être résolue en suivant les instructions de ce manuel, coupez le courant, déconnectez le câble secteur et contactez votre revendeur agréé TOSHIBA TEC pour une assistance technique.

Explication des symboles

Ce symbole signale une mise en garde (ou des précautions).

Le dessin à l’intérieur du symbole précise quelle est l’action à exécuter. (Le symbole ci-contre indique une précaution d’ordre général.)

Ce symbole signale une action interdite (interdictions).

Le dessin à l’intérieur ou près du symbole précise quelle est l’action interdite. (Le symbole ci-contre indique “Ne pas démonter”.)

Ce symbole indique une action à effectuer.

Le dessin à l’intérieur du symbole précise quelle est l’action à exécuter. (Le symbole ci-contre indique “Retirer la fiche secteur de la prise”.)

			Indique un danger de mort ou de blessures graves si l’équipement
ATTENTION est utilisé en négligeant ces instructions.
Interdiction d'utiliser			Ne faites pas fonctionner la	Interdit				Ne branchez pas et ne débranchez
une tension autre que
celle spécifiée	machine avec une tension électrique				pas la fiche secteur avec les mains
	différente de celle indiquée sur la				mouillées. Vous risqueriez une
	plaquette des caractéristiques. Ceci				électrocution .
	pourrait provoquer un incendie ou
	une électrocution .
Interdit			Si la machine partage une même	Interdit				Ne placez pas d’objets métalliques
	prise avec d’autres appareils				ou de récipients contenant un liquide
	consommant beaucoup d’électricité, il				(vases, pots de fleurs, tasses, etc.)
	y aura des fluctuations de tension				sur la machine. Un objet métallique
	importantes lorsque ces appareils
					ou un liquide peut provoquer un
	fonctionnent. Pour éviter une
					incendie ou une électrocution s’il
	anomalie causée par de telles
					pénètre accidentellement dans la
	fluctuations, ne branchez pas d’autres
					machine.
	appareils à la même prise que la
	machine.
Interdit			N’introduisez pas et ne faites pas	Interdit				N’essayez pas de réparer ou de
	tomber de pièces métalliques, de				modifier vous-même la machine. Ceci
	matières inflammables ou d’autres				pourrait provoquer un incendie ou
	objets dans les ouvertures d’aération				une électrocution . Pour toute
	de la machine. Ils pourraient				question sur les réparations,
	provoquer un incendie ou une				adressez-vous à votre revendeur (ou
	électrocution .				au service après-vente).
Débranchez			Si les machines tombent, ou que leur	Débranchez la				Une utilisation prolongée de
la fiche.	capot est endommagé, commencez par			fiche.	l'imprimantedansuneconditionanormale,
	positionner le bouton marche/arrêt sur				comme par exemple lorsque l'imprimante
	arrêt et par déconnecter le câble				produit de la fumée ou des odeurs
	secteur de la prise murale. Ensuite,				étranges peut être source d'incendie ou
	contactez votre revendeur agréé				de choc électrique. Dans ce cas, éteignez
	TOSHIBA TEC pour une assistance				immédiatement l'interrupteur marche/
	technique. Une utilisation prolongée de				arrêt et déconnectez le câble secteur de
	l'imprimante dans ces conditions peut				la prise murale. Ensuite, contactez votre
	être source d'incendie ou de choc				revendeur agréé TOSHIBA TEC pour
					une assistance technique.
	électrique.

(i)