Toshiba B-470-QQ User Manual

TEC Thermal Printer

B-470-QQ SERIES

Owner’s Manual

Table of Contents

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

(for USA only)

Changes or modifications not expressly approved by manufacturer for compliance could void the user’s authority to operate the equipment.

“This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.”

“Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.”

(for CANADA only)

CAUTION

To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

CAUTION

Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the "OFF" position to stop movement.

As an ENERGY STAR® Partner, TOSHIBA TEC has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

-- Outline of the International ENERGY STAR® Office Equipment Program --

The International ENERGY STAR® Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption. It is an open system in which business proprietors can participate voluntarily. The targeted products are office equipment such as computers, monitors, printers, facsimiles, copiers, scanners, and multifunction devices. Their standards and logos are uniform among participating nations.

ENERGY STAR is a U.S. registered mark.

Copyright © 2002

by TOSHIBA TEC CORPORATION All Rights Reserved

570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN

Safety Summary	EM1-33033

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment.

Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorized TOSHIBA TEC representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions). Specific warning contents are drawn inside the symbol. (The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items). Specific prohibited contents are drawn inside or near the symbol. (The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed. Specific instructions are drawn inside or near thesymbol.

(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

			This indicates that there is the risk of death or serious injury if the
	WARNING machines are improperly handled contrary to this indication.
	Any other than the		Do not use voltages other than the	Prohibited		Do not plug in or unplug the power
	specified AC voltage
		voltage (AC) specified on the rating			cord plug with wet hands as this may
	is prohibited.
		plate, as this may cause fire or			cause electric shock.
		electric shock.

	Prohibited		If the machines share the same	Prohibited			Do not place metal objects or
		outlet with any other electrical			water-filled containers such as flower
		appliances which consume large			vases, flower pots or mugs, etc. on
		amounts of power, the voltage will			top of the machines. If metal objects
		fluctuate widely each time these			or spilled liquid enter the machines,
		appliances operate. Be sure to			this may cause fire or electric
		provide an exclusive outlet for the			shock.
		machine as this may cause the
		machines to malfunction.
	Prohibited		Do not insert or drop metal,	Prohibited			Do not scratch, damage or modify
		flammable or other foreign objects into			the power cords. Also, do not place
		the machines through the ventilation			heavy objects on, pull on, or exces-
		slits, as this may cause fire or electric			sively bend the cords, as this may
		shock.			cause fire or electrical shock.

Disconnect		If the machines are dropped or their	Disconnect		Continued use of the machines in an
the plug.	cabinets damaged, first turn off the		the plug.	abnormal condition such as when the
	power switches and disconnect the			machines are producing smoke or
	power cord plugs from the outlet, and			strange smells may cause fire or elec-
	then contact your authorized			tric shock. In these cases, immedi-
				ately turn off the power switches and
	TOSHIBA TEC representative for
				disconnect the power cord plugs from
	assistance. Continued use of the
				the outlet. Then, contact your author-
	machine in that condition may cause
				ized TOSHIBA TEC representative for
	fire or electric shock.
				assistance.

(i)

Safety Summary	EM1-33033

		Disconnect		If foreign objects (metal fragments,	Disconnect			When unplugging the power cords,
		the plug.	water, liquids) enter the machines,		the plug.	be sure to hold and pull on the plug
			first turn off the power switches and			portion. Pulling on the cord portion
			disconnect the power cord plugs from			may cut or expose the internal wires
			the outlet, and then contact your			and cause fire or electric shock.
			authorized TOSHIBA TEC repre-
			sentative for assistance. Continued
			use of the machine in that condition
			may cause fire or electric shock.
		Connect a		Ensure that the equipment is	No disassem-			Do not remove covers, repair or
		grounding
			properly grounded. Extension cables		bling.	modify the machine by yourself. You
		wire.
			should also be grounded. Fire or			may be injured by high voltage, very
						hot parts or sharp edges inside the
			electric shock could occur on
						machine.
			improperly grounded equipment.

CAUTIONThis indicates that there is the risk of personal Injury or damage to objects if the machines are improperly handled contrary to this indication.

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

•Try to avoid locations that have the following adverse conditions:

*	Temperatures out of the specification	*	Direct sunlight	*	High humidity
*	Shared power source	*	Excessive vibration	*	Dust/Gas

•The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.

•USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.

•DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust, or gas.

•Ensure the printer is operated on a level surface.

•Any data stored in the memory of the printer could be lost during a printer fault.

•Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference.

•Unplug the machine whenever you are working inside it or cleaning it.

•Keep your work environment static free.

•Do not place heavy objects on top of the machines, as these items may become unbalanced and fall causing injury.

•Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines and may cause fire.

•Do not lean against the machine. It may fall on you and could cause injury.

•Care must be taken not to injure yourself with the printer paper cutter.

•Unplug the machine when it is not used for a long period of time.

Request Regarding Maintenance

•Utilize our maintenance services.

After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

•Our preventive maintenance service performs the periodic checks and other work required to maintain the quality and performance of the machines, preventing accidents beforehand. For details, please consult your authorized TOSHIBA TEC representative for assistance.

•Using insecticides and other chemicals

Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or other parts to deteriorate or cause the paint to peel.

(ii)

			EM1-33033
		TABLE OF CONTENTS
			Page
1.	INTRODUCTION ..............................................................................		1-1
	1.1	Applicable Model .....................................................................................	1- 5
	1.2	Accessories .............................................................................................	1- 5
2.	SPECIFICATIONS ...........................................................................		2-1
	2.1	Printer ......................................................................................................	2- 1
	2.2	Options ....................................................................................................	2- 2
	2.3	Media .......................................................................................................	2- 3
	2.4	Ribbon .....................................................................................................	2- 3
3.	OVERVIEW ......................................................................................		3-1
	3.1	Front/Rear View.......................................................................................	3- 1
	3.2	Operation Panel ......................................................................................	3- 1
4.	DIP SWITCH FUNCTIONS ..............................................................		4-1
5.	INSTALLING THE PRINTER ...........................................................		5-1
6.	LOADING THE MEDIA ....................................................................		6-1
7.	LOADING THE RIBBON .................................................................		7-1
8.	INSERTING THE OPTIONAL FLASH MEMORY CARD .................		8-1
9.	CARE/HANDLING OF THE MEDIA AND RIBBON .........................		9-1
10.	GENERAL MAINTENANCE ..........................................................		10-1
	10.1	Cleaning ................................................................................................	10- 1
	10.2	Covers and Panels ................................................................................	10- 1
	10.3	Removing Jammed Paper .....................................................................	10- 2
	10.4	Threshold Setting ..................................................................................	10- 4
	10.5	Auto Ribbon Saving Mode ....................................................................	10- 5
11.	TROUBLESHOOTING ...................................................................		11-1

CAUTION:

1.This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.

2.The contents of this manual may be changed without notification.

3.Please refer to your local Authorized Service representative with regard to any queries you may have in this manual.

Copyright © 1999

by TOSHIBA TEC CORPORATION All Rights Reserved

570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN

1. INTRODUCTION

EM1-33033

1.1 Applicable Model

1. INTRODUCTION

Thank you for choosing the TEC B-470 series thermal/transfer printer. This high performance printer is equipped with superior hardware including the specially developed (8 dots/mm, 203.2 dots/inch) near edge print head which will allow very clear print at a maximum speed of 254 mm/sec. (10 inches/sec.). The media supply is internal. Combined with the optional features including an automatic ribbon saver, rewinder/strip mechanism and external media supply, you will have a printer to suit a wide variety of applications and environments.

This manual contains general set-up and maintenance information and should be read carefully to help gain maximum performance and life from your printer. For most queries please refer to this manual and keep it safe for future reference.

1.1Applicable Model

•B-472-QQ

•B-472-QQ-US

Model name description

B - 4 7 2 - Q Q

Destination Code

QQ: Canada, Mexico, etc.

QQ-US: North America Block

Thermal direct/Thermal transfer

1.2 Accessories

Owner's Manual	Power Cord
(EM1-33003)

Unpacking Procedure

Quality control report

1-1

2. SPECIFICATIONS

EM1-33033

2.1 Printer

2. SPECIFICATIONS

2.1 Printer

	Model	B-470-QQ/QQ-US
	Item
	Supply voltage	AC 100V ~ 120V +10%, -15%, 50Hz
	Power consumption	2.2A, 190W maximum (standby: 260mA, 18W)
	Operating temperature range	5°C ~ 40°C (41°F ~ 104°F)
	Relative humidity	25% ~ 85%RH (no condensation)
	Print head	Thermal print head 8 dots per mm (203.2 dots per inch)
	Printing methods	Thermal direct or Thermal transfer
	Print speeds	76.2 mm/sec. (3 inch/sec.), 152.4 mm/sec. (6 inch/sec.),
		254 mm/sec. (10 inch/sec.)
	Maximum print width	104.0 mm (4.09 inches)
	Dispensing modes	Batch (Continuous), Strip (On-demand) and Cut modes
		(Both cut and strip modes are available only when their respective
		modules are fitted.)
	Message display	16 characters x 1 line
	Dimensions	291 mm (width) x 460 mm (depth) x 308 mm (height)
	Weight	17 kg (without media and ribbon)
	Available bar code types	UPC-E, UPC-E+2digits, UPC-E+5digits
		UPC-A, UPC-A+2digits, UPC-A+5digits
		JAN8, JAN13, EAN8, EAN8+2digits, EAN8+5digits
		EAN13, EAN13+2digits, EAN13+5digits
		MSI, ITF, NW-7, CODE39, CODE93, CODE128, EAN128
		PDF417, DATA MATRIX, Industrial 2 to 5
	Fonts	Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size),
		Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes),
		OCR (2 types), Writable characters (40types), Outline font (1 type)
	Rotations	0°, 90°, 180°, 270°
	Standard interface	Serial interface (RS-232C)
		Parallel Interface (Centronics) (QQ-US)
	Optional interfaces	Expansion I/O interface
		Flash memory card interface
		Parallel Interface (Centronics) (QQ)

2-1

2. SPECIFICATIONS

EM1-33033

2.2 Option

2.2 Option

Option Name		Type		Usage	Source
Cutter module		B-4205-QM		A stop and cut swing cutter	See NOTE 1.
I/F PC board	B-4700-IO-QM			I/F PC board is equipped with the flash	See NOTE 3.
				memory card interface, Centronics inter-
				face and expansion I/O interface. To
				purchase the I/F PC board, please in-
				quire at your local distributor.
Peel off module	B-4905-H-QM			This allows use of on-demand (peel-off)	See NOTE 1.
				operation or to rewind labels and backing
				paper together when using the rewind
				guide plate. To purchase the strip mod-
				ule, please inquire at your local distribu-
				tor.
Ribbon saving module	B-4905-R-QM			This allows use of ribbon save, reducing	See NOTE 1.
				ribbon costs. To purchase the ribbon
				saving module, please contact your dis-
				tributor or TOSHIBA TEC HQ can assist
				in finding one for you.
Fanfold paper guide	B-4905-FF-QM			This is a paper guide exclusively used for	See NOTE 1.
module				fanfold paper.
				Attaching it in place of the standard pa-
				per guide allows the printer to print on
				fanfold paper.
Flash memory card				A flash ROM card (1MB and 4MB) for	See NOTE 2.
				storing logos, writable characters and
				formats.

NOTES:1. Available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarters.

2.When purchasing flash memory card locally, select one having the specifications described at page 8-1.

3.The B-472-QQ-US model is provided with the I/F PC Board including only the Centronics Interface as standard. When the flash memory card interface or expansion I/O interface is required, it is necessary to exchange this PC board with the B-4700-IO-QM. For details, please contact the nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarter.

2-2

2. SPECIFICATIONS

EM1-33033

2.3 Media

2.3	Media			Label				Tag paper
							Refer to the following
							NOTE 2. Black Mark		Black Mark
Stop		I					(on reverse side)	I	(on reverse side)
							Stop		Tag paper
position
							position
						E	Cut		F
	Cut
	position						position	Reference
				Reference
		J			1		A	coordinate 1	A
			H	coordinate		B		H
				Reference				Reference
				coordinate	2			coordinate	2
				G			Feed direction	G
				D
								C
				C
							Fig. 2-1
									[Unit : mm]

Item			Label dispensing mode			Batch mode		Strip mode		Cut mode
A	: Span of one label/tag					10.0 ~ 999.0	25.4		~ 999.0	Label: 38 ~ 999.0
										Tag: 25.4 ~ 999.0
B	: Label/tag length					8.0 ~ 997.0	23.4		~ 997.0	25.0	~ 993.0
C	: Width including backing paper						50.8		~ 112.0
D	: Label width						47.8		~ 109.0
E	: Gap length					2.0 ~ 20.0		2.0	~ 20.0	6.0	~ 20.0
F	: Black mark length (Tag paper)						2.0		~ 10.0
G	: Effective print width						10.0		~ 104.0
H	: Effectice		Label		Standard	6.0 ~ 384.0		21.4	~ 384.0	23.0	~ 384.0
	print length				Max. memory	6.0 ~ 896.0		21.4	~ 896.0	23.0	~ 896.0
			Tag		Standard	8.0 ~ 384.0		23.4	~ 384.0	23.4	~ 384.0
					Max. memory	8.0 ~ 896.0		23.4	~ 896.0	23.4	~ 896.0
I	: Print speed up/slow down area								1.0
J	: Black mark length (Label)						Refer to the following NOTE 2.
Maximum effective					Standard		192.0
length for on the fly issue					Max. memory		448.0
Outer roll diameter								ø200 Max.
Thickness					Label		0.13 ~ 0.17
					Tag		0.15 ~ 0.29

NOTES: 1. The media specification other than above are unchanged.

2.When marking black marks on label rolls, the following requirements must be satisfied. When the gap length is less than 4 mm:

The black mark length should be longer than the gap length. When the gap length is 4 mm or more:

The black mark should not overlap the gap for more than 4 mm and the following label.

2.4 Ribbon

	Type	Spool type	NOTES: 1.	"On the fly issue" means that the printer can draw and print
				without stopping between labels.
	Width	68 mm ~ 112 mm
			2.	To ensure print quality and print head life use only TOSHIBA
	Length	600 m
				TEC specified media and ribbons.
	Outer diameter	ø90 mm (max.)
			3.	When using the cutter ensure that label length B plus inter
				label gap length E exceeds 35 mm. (i.e. label pitch should
				be greater that 35 mm.)
			4.	When rewinding the media onto the take-up spool in batch
				mode, the max. outer roll diameter should be 180 mm.
			5.	Use of rough media for the ribbon saving issue may cause
				ribbon smudges.
				2-3

3. OVERVIEW

EM1-33033

3.1 Front/Rear View

3. OVERVIEW

3.1 Front/Rear View

Front View Rear View

	Message Display (LCD)	Top Cover
		Supply Window	Memory Card Slot
			(Option)

Serial Interface Connector (RS-232C)

	Parallel I/F Connector
Operation Panel	(Centronics)		Expansion I/O
	Standard: QQ-US
Media Outlet	Option: QQ		Interface Connector
			(Option)
		AC Power Inlet	Power Switch
			0: OFF
			1: ON

Fig. 3-1

3.2 Operation Panel

Fig. 3-2

MESSAGE DISPLAY (LCD)

Displays messages in the language selected by DIP switch. When power is turned on and it is ready to print, "ON LINE" is displayed.

POWER LED (Green)

Lights when the power is turned on.

ON-LINE LED (Green)

1)Flashes when communicating with a host computer.

2)On while printing.

ERROR LED (Red)

Lights when a communication error occurs, when the media/ ribbon ends or the printer does not operate correctly.

FEED key

Feeds paper.

RESTART key

Resets the printer when paused or when an error occurs. Used to set the threshold. (Refer to page 10-4)

PAUSE key

Pauses printing.

Message display shows "PAUSE" and an unprinted count. Used to set the threshold. (Refer to page 10-4)

3-1