Tektronix 360 User Manual

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User Manual

Phaser® 360

Color Printer

First printing May 1998 070-9922-02

Copyright © Tektronix, Inc. Printed in the U.S.A. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc.

Tektronix®, Phaser®, ColorStix®, and Made For Each Other® are registered trademarks of Tektronix, Inc. TekColor™, PhaserShare®, PhaserPrint™, PhaserTools™,and PhaserLink™, and the shapes of ColorStix ink sticks are trademarks of Tektronix, Inc.

IntelliSelect™ and Adobe Jenson™ are trademarks, and Adobe®, PostScript®, ATM®, Adobe Garamond®, Birch®, Carta®, Mythos®, Quake®, and Tekton® are registered trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Adobe Brilliant Screens™ technology is a trademark of Adobe Systems Incorporated or its subsidiaries and may be registered in certain jurisdictions.

Apple®, Macintosh®, Mac® OS, AppleTalk®, Apple Chancery®, Chicago®, Geneva®, Monaco®, and New York® are registered trademarks, and QuickDraw™ is a trademark of Apple Computer Incorporated.

Bernhard Modern™, Clarendon™, Coronet™, Helvetica™, New Century Schoolbook™, Optima™, Palatino™, Stempel Garamond™, Times™, and Univers™ are trademarks of Linotype-HellAG and/or its subsidiaries.

ITC Avant Guard Gothic®, ITC Bookman®, ITC Lubalin Graph®, ITC Mona Lisa®, ITC Symbol®, ITC Zapf Chancery®, and ITC Zapf Dingbats® are registered trademarks of International Typeface Corporation.

Albertus™, Arial™, Gill Sans™, Joanna™, and Times New Roman™ are trademarks of Monotype Corporation. Antique Olive® is a registered trademark of M. Olive.

Eurostile™ is a trademark of Nebiolo.

Hoefler Text was designed by the Hoefler Type Foundry.

Marigold™ and Oxford™ are trademarks of AlphaOmega Typography. Windows® is a registered trademark of Microsoft Corporation.

Wingdings™ in TrueType® format is a product of Microsoft Corporation. WingDings is a trademark of Microsoft Corporation and TrueType is a registered trademark of Apple Computer, Inc.

Novell® NetWare® is a registered trademark of Novell, Inc.

UNIX® is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Ltd.

PCL® is a registered trademark ofHewlett-PackardCorporation.

PANTONE® Colors generated by the Phaser 360 Color Printer are fourand/orthree-colorprocess simulations and may not matchPANTONE-identifiedsolid color standards. Use current PANTONE Color Reference Manuals for accurate colors.

PANTONE Color simulations are only obtainable on these products when driven by qualified Pantone-licensedsoftware packages. Contact Pantone, Inc., for a current list of qualified licensees. © Pantone, Inc., 1988.

All trademarks noted herein are either the property of Tektronix, Inc., Pantone, Inc., or their respective companies.

The method of printing employed by the Tektronix Phaser® 360 Color Printer is covered by U.S. Patent No. 5,372,852. Purchase of a Tektronix Phaser 360 Color Printer provides a purchaser with a license under claims 1, 3, 20, and 22 of the '852 patent, but not a license under other claims of that patent, which cover methods of printing using inks having specific properties. Use ofsolid-inksticks — manufactured by any other party and having these specific properties — with a Tektronix Phaser 360 Color Printer is not licensed.

Phaser® 360 Printer Warranty

Tektronix warrants that the Phaser 360 printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If this product proves defective during the warranty period, Tektronix, at its option, will either repair the defective product on-siteor by means of telephone support without charge for parts and labor, or provide a replacement in exchange for the defective product.

In order to obtain service under the product warranty, Customer must notify Tektronix or its authorized representative of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service. Tektronix or its authorized representative will provide such service at the Customer’s site, if required, without charge during the warranty period, if the product is located in a normal on-siteservice area. Outside the U.S., a description of the normalon-siteservice area can be obtained from the Local Tektronix Subsidiary or Authorized Tektronix Distributor.

The maintenance tray in this product will be free from defects in materials and workmanship for a period of ninety (90) days from the date of shipment or six (6) months where longer periods are required by law. If the maintenance tray proves defective during the warranty period, Tektronix, at its option, will either repair the defective product without charge for parts and labor, or provide a replacement in exchange for the defective product. This 90 day warranty applies only to maintenance trays returned to the designated Tektronix depot. For trays returned to other locations, Customer will be assessed an applicable service charge. The preceding limitation shall not apply within the European Economic Area, where trays may be returned for warranty service to the nearest designated service depot regardless of the place of purchase.

This warranty shall not apply to any defect, failure, or damage caused by improper use or improper or inadequate maintenance and care. Tektronix shall not be obligated to furnish service under this warranty:

a.to repair damage resulting from attempts by personnel other than Tektronix representatives to install, repair, or service the product;

b.to repair damage resulting from improper use or connection to incompatible equipment;

c.to repair any damage or malfunction caused by the use of non-Tektronixsupplies or consumables;

d.to repair a product that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product;

e.to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at the frequency and as prescribed in the user manual; or

f.to repair this product after the limit of its duty cycle of 50,000 pages per month has been reached. All service thereafter shall be billed on a time and material basis.

THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS PRODUCT IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TEKTRONIX' RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY. TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

WARRANTY 2(g)

Users safety summary

Terms in manual: CAUTION

Conditions that can result in damage to the product.

WARNING

Conditions that can result in personal injury or loss of life.

Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the specified power cord and connector. Refer to a qualified service technician for changes to the cord or connector.

Operation of product: Avoid electric shock by contacting a qualified service technician to replace fuses inside the product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases.

WARNING Turning the power off using the On/Off switch does not de-energizethe printer. You must remove the power cord to disconnect the printer from the mains. Keep the power cord accessible for removal in case of an emergency.

Safety instructions: Read all installation instructions carefully before you plug the product into a power source.

Terms on product: CAUTION

A personal injury hazard exists that may not be apparent. For example, a

 

panel may cover the hazardous area. Also applies to a hazard to property

 

including the product itself.

DANGER

A personal injury hazard exists in the area where you see the sign.

Care of product: Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and whenever you clean the product.

Ground the product: Plug thethree-wirepower cord (with grounding prong) into grounded AC outlets only. If necessary, contact a licensed electrician to install a properly grounded outlet.

Symbols as marked on product:

DANGER high voltage:

Protective ground (earth) terminal:

Use caution. Refer to the manual(s) for information:

!

WARNING: If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused.

Contents

1

About Your Printer

 

 

Features of your new printer

1-2

 

An illustrated guide to your printer 1-4

 

Printer parts and components

1-7

 

Consumables

1-7

 

 

Printer parts

1-8

 

 

Options and accessories

1-9

2

Getting Set Up

 

 

 

Setting up the printer: at a glance

2-1

 

What you get with your printer

2-2

 

Choosing a printer location 2-3

 

 

Removing the packing material

2-3

 

Registering the printer

2-3

 

 

Installing the Lower Paper Tray Assembly (optional) 2-4

 

Unlocking the transit restraint 2-7

 

Installing the maintenance tray

2-8

 

Loading the ink sticks

2-10

 

Loading the media trays

2-11

 

 

 

Loading paper and transparency trays

2-11

Loading the optional Lower Paper Tray Assembly 2-15

Connecting an external hard disk (optional)

2-17

Connecting the printer

2-18

 

 

 

Printer ports 2-18

 

 

 

 

Connecting to a network

2-19

 

 

Connecting a PC or UNIX workstation to the parallel port 2-20

Connecting to a Macintosh

2-21

 

 

Turning on the printer

2-21

 

 

 

Front panel display and controls 2-22

 

Letting the printer warm up 2-23

 

 

Selecting a language for the front panel

2-24

Printing a Configuration Page

2-25

 

 

Tips for optimum printing performance

2-26

User Manual

v

3

Installing Printer Software

 

 

 

 

Overview 3-1

 

 

 

 

PC/Windows software 3-2

 

 

 

 

Installing printer software for Windows 95

3-3

 

 

Installing printer software for Windows NT 4.0

3-6

 

Installing printer software for Windows NT 3.51

3-11

 

Installing printer software for Windows 3.1

3-15

 

Mac OS software 3-19

 

 

 

 

Using the Mac OS installer 3-21

 

 

 

 

Setting up the Phaser 360 printer driver 3-22

 

 

Setting up the Apple LaserWriter 8.3.4 driver 3-23

 

Setting up the Phaser 360 GX driver 3-25

 

 

 

UNIX workstation software 3-27

 

 

 

 

PhaserPrint™ for UNIX software

3-27

 

 

 

Downloadable printer utility files

3-27

 

 

4

Printing Basics

 

Print features: overview 4-2

 

Selecting print features 4-2

 

Adjusting print speed and resolution 4-4

 

All about media 4-5

Acceptable media sizes, types, and weight 4-6

 

Margins and image area

4-7

 

Media trays 4-8

 

 

 

Media tray settings

4-9

 

 

Changing the default media tray setting 4-10

 

Printing letterhead 4-11

 

 

 

Printing labels 4-12

 

 

 

Printing transparencies

4-13

 

 

Printing transparencies from the transparency tray

4-13

Printing transparencies from the standard paper tray

4-14

Transparency quality tips

4-15

 

vi

Phaser 360 Color Printer

 

When to use the manual-feed slot

4-16

 

 

 

Printing from a PC

4-19

 

 

 

 

 

 

 

Using Windows printer drivers

 

4-19

 

 

 

Using the printer’s front panel

4-19

 

 

 

Downloading utility files

4-19

 

 

 

 

 

Using the AdobePS 4 driver with Windows 95

4-22

 

Using the Tektronix driver for Windows 3.1

4-25

 

Using the Adobe PostScript driver for Windows 3.1 4-29

 

Using the Windows NT 3.51 PostScript driver

4-31

 

Using the Windows NT 4.0 PostScript driver

 

4-31

 

Printing from MS-DOS

4-34

 

 

 

 

 

Printing from a Macintosh

4-35

 

 

 

 

 

Using Macintosh printer drivers

4-35

 

 

 

Using the printer’s front panel

4-35

 

 

 

Downloading utility files

4-35

 

 

 

 

 

Using the Phaser 360 printer driver 4-38

 

 

 

Using the Apple LaserWriter 8 printer driver

 

4-39

 

Using the Phaser 360 GX printer driver 4-40

 

 

 

Printing from a UNIX workstation

 

4-41

 

 

 

Printing from specific applications

 

4-44

 

 

5

Printing: Beyond the Basics

 

 

 

 

 

 

 

Adjusting the color of your prints

5-2

 

 

 

TekColor correction descriptions

5-3

 

 

 

Printing and using the color sampler charts

5-6

 

Tips for working with color 5-7

 

 

 

Special considerations

5-8

 

 

 

 

 

Using the Quick Collate option

5-9

 

 

 

 

Previewing with Check Print

5-10

 

 

 

 

 

Using Image Smoothing 5-11

 

 

 

 

 

 

Printer languages

5-12

 

 

 

 

 

 

User Manual

vii

 

Working with fonts

5-12

 

 

 

 

 

Resident typefaces (PostScript and PCL5)

5-12

 

Downloading fonts

5-13

 

 

 

 

Using fonts with Windows

5-14

 

 

 

Printing a list of fonts

5-15

 

 

 

 

Improving print speed

5-16

 

 

 

 

Selecting page sizes in Windows applications

5-19

6

Using the Front Panel

 

 

 

 

 

 

Front panel overview

6-1

 

 

 

 

 

Front panel indicators

6-1

 

 

 

 

Two-line display

6-2

 

 

 

 

 

Front panel buttons

6-3

 

 

 

 

Enabling and disabling the front panel menu 6-4

 

Front panel menu map

6-5

 

 

 

 

Printer Help Pages

6-6

 

 

 

 

 

Printing the Help Pages 6-7

 

 

 

 

Printer standby modes

6-8

 

 

 

7

Caring For Your Printer

 

 

 

 

 

 

Overview

7-1

 

 

 

 

 

 

 

Moving or shipping your printer

7-2

 

 

 

Adding ink

7-6

 

 

 

 

 

 

 

Ink handling tips

7-7

 

 

 

 

 

Emptying the waste liner

7-8

 

 

 

 

Replacing the maintenance tray

7-11

 

 

 

Cleaning the printer

7-14

 

 

 

 

 

If the printer has frequent media jams

7-14

 

If prints have light stripes or smears

7-15

 

 

The Cleaning Page

7-16

 

 

 

 

Cleaning supplies

7-18

 

 

 

viii

Phaser 360 Color Printer

 

Using isopropyl alcohol

7-19

 

 

 

 

 

 

Cleaning for ink smears and jams: internal paper path

7-20

 

Cleaning for jams and ink smears: paper-feed rollers

7-22

 

Cleaning for ink smears: paper-exit path

7-28

 

 

 

Cleaning for upper media tray jams: media-pick roller

7-34

 

Cleaning for lower tray jams: paper-pick rollers

7-43

 

8

Troubleshooting

 

 

 

 

 

 

 

 

 

Overview

8-1

 

 

 

 

 

 

 

 

 

Front panel error messages

 

8-2

 

 

 

 

 

 

 

Troubleshooting quick reference

8-5

 

 

 

 

 

 

Light stripes on prints: cleaning the printhead

8-12

 

 

 

Media jams and misfeeds

8-15

 

 

 

 

 

 

 

Preventing media jams

 

8-15

 

 

 

 

 

 

Locating jammed media

8-16

 

 

 

 

 

 

Clearing a media jam

8-17

 

 

 

 

 

 

 

Ink smears

8-20

 

 

 

 

 

 

 

 

 

If your file doesn’t print 8-21

 

 

 

 

 

 

 

General things to check for

8-21

 

 

 

 

 

 

If you are using PC/NFS

8-23

 

 

 

 

 

 

If you can’t print from Windows to an LPT port

8-23

 

 

Checking the printer’s language mode

8-25

 

 

 

PostScript printing errors

8-26

 

 

 

 

 

 

 

Using a PostScript error handler

8-27

 

 

 

 

 

Fixing timeout problems in Windows

8-28

 

 

 

Printed colors are not what you expected

8-31

 

 

 

Printing PANTONE Colors

8-32

 

 

 

 

 

 

Blue colors look too purple

8-32

 

 

 

 

 

 

Sharing the printer on a network

8-33

 

 

 

 

 

Prints do not reflect your settings

8-33

 

 

 

 

If the Apple Printer Utility does not work

8-33

 

 

User Manual

ix

9

Customer Support

 

 

On-line support 9-1

 

 

Receiving email update notices 9-1

 

Customer Support Centers

9-2

 

Getting information by fax

9-3

10

Supplies, Accessories, and Expanding Your Printing System

 

Tektronix printers and Tektronix supplies:

 

Made For Each Other®

10-1

 

Customizing your printer

10-1

 

Printer supplies

10-2

 

 

PhaserShare network cards 10-3

 

Media trays 10-4

 

 

Memory upgrade

10-5

 

 

Tektronix external hard disk

10-5

 

 

Additional software (UNIX and VMS)

10-6

 

PhaserPrint™ for UNIX software

10-6

 

PhaserSym™ software

10-6

 

 

Interface cables and adapters

10-7

 

11

Regulatory Information and Specifications

 

Declaration of conformity

11-1

 

Canadian EMC (Electromagnetic Compatibility) regulatory standards 11-2

FCC Class B warning (for 115 VAC equipment) 11-3 Material Safety Data Sheets 11-3

MSDS for ColorStix ink sticks 11-4 MSDS for silicone oil (drum fluid) 11-6

Specifications 11-8

Safety and emissions 11-10

Index

x

Phaser 360 Color Printer