Tektronix 360 User Manual
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User Manual

Phaser® 360

Color Printer

First printing May 1998 070-9922-02

Copyright © Tektronix, Inc. Printed in the U.S.A. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc.

Tektronix®, Phaser®, ColorStix®, and Made For Each Other® are registered trademarks of Tektronix, Inc. TekColor™, PhaserShare®, PhaserPrint™, PhaserTools™,and PhaserLink™, and the shapes of ColorStix ink sticks are trademarks of Tektronix, Inc.

IntelliSelect™ and Adobe Jenson™ are trademarks, and Adobe®, PostScript®, ATM®, Adobe Garamond®, Birch®, Carta®, Mythos®, Quake®, and Tekton® are registered trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Adobe Brilliant Screens™ technology is a trademark of Adobe Systems Incorporated or its subsidiaries and may be registered in certain jurisdictions.

Apple®, Macintosh®, Mac® OS, AppleTalk®, Apple Chancery®, Chicago®, Geneva®, Monaco®, and New York® are registered trademarks, and QuickDraw™ is a trademark of Apple Computer Incorporated.

Bernhard Modern™, Clarendon™, Coronet™, Helvetica™, New Century Schoolbook™, Optima™, Palatino™, Stempel Garamond™, Times™, and Univers™ are trademarks of Linotype-HellAG and/or its subsidiaries.

ITC Avant Guard Gothic®, ITC Bookman®, ITC Lubalin Graph®, ITC Mona Lisa®, ITC Symbol®, ITC Zapf Chancery®, and ITC Zapf Dingbats® are registered trademarks of International Typeface Corporation.

Albertus™, Arial™, Gill Sans™, Joanna™, and Times New Roman™ are trademarks of Monotype Corporation. Antique Olive® is a registered trademark of M. Olive.

Eurostile™ is a trademark of Nebiolo.

Hoefler Text was designed by the Hoefler Type Foundry.

Marigold™ and Oxford™ are trademarks of AlphaOmega Typography. Windows® is a registered trademark of Microsoft Corporation.

Wingdings™ in TrueType® format is a product of Microsoft Corporation. WingDings is a trademark of Microsoft Corporation and TrueType is a registered trademark of Apple Computer, Inc.

Novell® NetWare® is a registered trademark of Novell, Inc.

UNIX® is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Ltd.

PCL® is a registered trademark ofHewlett-PackardCorporation.

PANTONE® Colors generated by the Phaser 360 Color Printer are fourand/orthree-colorprocess simulations and may not matchPANTONE-identifiedsolid color standards. Use current PANTONE Color Reference Manuals for accurate colors.

PANTONE Color simulations are only obtainable on these products when driven by qualified Pantone-licensedsoftware packages. Contact Pantone, Inc., for a current list of qualified licensees. © Pantone, Inc., 1988.

All trademarks noted herein are either the property of Tektronix, Inc., Pantone, Inc., or their respective companies.

The method of printing employed by the Tektronix Phaser® 360 Color Printer is covered by U.S. Patent No. 5,372,852. Purchase of a Tektronix Phaser 360 Color Printer provides a purchaser with a license under claims 1, 3, 20, and 22 of the '852 patent, but not a license under other claims of that patent, which cover methods of printing using inks having specific properties. Use ofsolid-inksticks — manufactured by any other party and having these specific properties — with a Tektronix Phaser 360 Color Printer is not licensed.

Phaser® 360 Printer Warranty

Tektronix warrants that the Phaser 360 printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If this product proves defective during the warranty period, Tektronix, at its option, will either repair the defective product on-siteor by means of telephone support without charge for parts and labor, or provide a replacement in exchange for the defective product.

In order to obtain service under the product warranty, Customer must notify Tektronix or its authorized representative of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service. Tektronix or its authorized representative will provide such service at the Customer’s site, if required, without charge during the warranty period, if the product is located in a normal on-siteservice area. Outside the U.S., a description of the normalon-siteservice area can be obtained from the Local Tektronix Subsidiary or Authorized Tektronix Distributor.

The maintenance tray in this product will be free from defects in materials and workmanship for a period of ninety (90) days from the date of shipment or six (6) months where longer periods are required by law. If the maintenance tray proves defective during the warranty period, Tektronix, at its option, will either repair the defective product without charge for parts and labor, or provide a replacement in exchange for the defective product. This 90 day warranty applies only to maintenance trays returned to the designated Tektronix depot. For trays returned to other locations, Customer will be assessed an applicable service charge. The preceding limitation shall not apply within the European Economic Area, where trays may be returned for warranty service to the nearest designated service depot regardless of the place of purchase.

This warranty shall not apply to any defect, failure, or damage caused by improper use or improper or inadequate maintenance and care. Tektronix shall not be obligated to furnish service under this warranty:

a.to repair damage resulting from attempts by personnel other than Tektronix representatives to install, repair, or service the product;

b.to repair damage resulting from improper use or connection to incompatible equipment;

c.to repair any damage or malfunction caused by the use of non-Tektronixsupplies or consumables;

d.to repair a product that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product;

e.to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at the frequency and as prescribed in the user manual; or

f.to repair this product after the limit of its duty cycle of 50,000 pages per month has been reached. All service thereafter shall be billed on a time and material basis.

THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS PRODUCT IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TEKTRONIX' RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY. TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

WARRANTY 2(g)

Users safety summary

Terms in manual: CAUTION

Conditions that can result in damage to the product.

WARNING

Conditions that can result in personal injury or loss of life.

Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the specified power cord and connector. Refer to a qualified service technician for changes to the cord or connector.

Operation of product: Avoid electric shock by contacting a qualified service technician to replace fuses inside the product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases.

WARNING Turning the power off using the On/Off switch does not de-energizethe printer. You must remove the power cord to disconnect the printer from the mains. Keep the power cord accessible for removal in case of an emergency.

Safety instructions: Read all installation instructions carefully before you plug the product into a power source.

Terms on product: CAUTION

A personal injury hazard exists that may not be apparent. For example, a

 

panel may cover the hazardous area. Also applies to a hazard to property

 

including the product itself.

DANGER

A personal injury hazard exists in the area where you see the sign.

Care of product: Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and whenever you clean the product.

Ground the product: Plug thethree-wirepower cord (with grounding prong) into grounded AC outlets only. If necessary, contact a licensed electrician to install a properly grounded outlet.

Symbols as marked on product:

DANGER high voltage:

Protective ground (earth) terminal:

Use caution. Refer to the manual(s) for information:

!

WARNING: If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused.

Contents

1

About Your Printer

 

 

Features of your new printer

1-2

 

An illustrated guide to your printer 1-4

 

Printer parts and components

1-7

 

Consumables

1-7

 

 

Printer parts

1-8

 

 

Options and accessories

1-9

2

Getting Set Up

 

 

 

Setting up the printer: at a glance

2-1

 

What you get with your printer

2-2

 

Choosing a printer location 2-3

 

 

Removing the packing material

2-3

 

Registering the printer

2-3

 

 

Installing the Lower Paper Tray Assembly (optional) 2-4

 

Unlocking the transit restraint 2-7

 

Installing the maintenance tray

2-8

 

Loading the ink sticks

2-10

 

Loading the media trays

2-11

 

 

 

Loading paper and transparency trays

2-11

Loading the optional Lower Paper Tray Assembly 2-15

Connecting an external hard disk (optional)

2-17

Connecting the printer

2-18

 

 

 

Printer ports 2-18

 

 

 

 

Connecting to a network

2-19

 

 

Connecting a PC or UNIX workstation to the parallel port 2-20

Connecting to a Macintosh

2-21

 

 

Turning on the printer

2-21

 

 

 

Front panel display and controls 2-22

 

Letting the printer warm up 2-23

 

 

Selecting a language for the front panel

2-24

Printing a Configuration Page

2-25

 

 

Tips for optimum printing performance

2-26

User Manual

v

3

Installing Printer Software

 

 

 

 

Overview 3-1

 

 

 

 

PC/Windows software 3-2

 

 

 

 

Installing printer software for Windows 95

3-3

 

 

Installing printer software for Windows NT 4.0

3-6

 

Installing printer software for Windows NT 3.51

3-11

 

Installing printer software for Windows 3.1

3-15

 

Mac OS software 3-19

 

 

 

 

Using the Mac OS installer 3-21

 

 

 

 

Setting up the Phaser 360 printer driver 3-22

 

 

Setting up the Apple LaserWriter 8.3.4 driver 3-23

 

Setting up the Phaser 360 GX driver 3-25

 

 

 

UNIX workstation software 3-27

 

 

 

 

PhaserPrint™ for UNIX software

3-27

 

 

 

Downloadable printer utility files

3-27

 

 

4

Printing Basics

 

Print features: overview 4-2

 

Selecting print features 4-2

 

Adjusting print speed and resolution 4-4

 

All about media 4-5

Acceptable media sizes, types, and weight 4-6

 

Margins and image area

4-7

 

Media trays 4-8

 

 

 

Media tray settings

4-9

 

 

Changing the default media tray setting 4-10

 

Printing letterhead 4-11

 

 

 

Printing labels 4-12

 

 

 

Printing transparencies

4-13

 

 

Printing transparencies from the transparency tray

4-13

Printing transparencies from the standard paper tray

4-14

Transparency quality tips

4-15

 

vi

Phaser 360 Color Printer

 

When to use the manual-feed slot

4-16

 

 

 

Printing from a PC

4-19

 

 

 

 

 

 

 

Using Windows printer drivers

 

4-19

 

 

 

Using the printer’s front panel

4-19

 

 

 

Downloading utility files

4-19

 

 

 

 

 

Using the AdobePS 4 driver with Windows 95

4-22

 

Using the Tektronix driver for Windows 3.1

4-25

 

Using the Adobe PostScript driver for Windows 3.1 4-29

 

Using the Windows NT 3.51 PostScript driver

4-31

 

Using the Windows NT 4.0 PostScript driver

 

4-31

 

Printing from MS-DOS

4-34

 

 

 

 

 

Printing from a Macintosh

4-35

 

 

 

 

 

Using Macintosh printer drivers

4-35

 

 

 

Using the printer’s front panel

4-35

 

 

 

Downloading utility files

4-35

 

 

 

 

 

Using the Phaser 360 printer driver 4-38

 

 

 

Using the Apple LaserWriter 8 printer driver

 

4-39

 

Using the Phaser 360 GX printer driver 4-40

 

 

 

Printing from a UNIX workstation

 

4-41

 

 

 

Printing from specific applications

 

4-44

 

 

5

Printing: Beyond the Basics

 

 

 

 

 

 

 

Adjusting the color of your prints

5-2

 

 

 

TekColor correction descriptions

5-3

 

 

 

Printing and using the color sampler charts

5-6

 

Tips for working with color 5-7

 

 

 

Special considerations

5-8

 

 

 

 

 

Using the Quick Collate option

5-9

 

 

 

 

Previewing with Check Print

5-10

 

 

 

 

 

Using Image Smoothing 5-11

 

 

 

 

 

 

Printer languages

5-12

 

 

 

 

 

 

User Manual

vii

 

Working with fonts

5-12

 

 

 

 

 

Resident typefaces (PostScript and PCL5)

5-12

 

Downloading fonts

5-13

 

 

 

 

Using fonts with Windows

5-14

 

 

 

Printing a list of fonts

5-15

 

 

 

 

Improving print speed

5-16

 

 

 

 

Selecting page sizes in Windows applications

5-19

6

Using the Front Panel

 

 

 

 

 

 

Front panel overview

6-1

 

 

 

 

 

Front panel indicators

6-1

 

 

 

 

Two-line display

6-2

 

 

 

 

 

Front panel buttons

6-3

 

 

 

 

Enabling and disabling the front panel menu 6-4

 

Front panel menu map

6-5

 

 

 

 

Printer Help Pages

6-6

 

 

 

 

 

Printing the Help Pages 6-7

 

 

 

 

Printer standby modes

6-8

 

 

 

7

Caring For Your Printer

 

 

 

 

 

 

Overview

7-1

 

 

 

 

 

 

 

Moving or shipping your printer

7-2

 

 

 

Adding ink

7-6

 

 

 

 

 

 

 

Ink handling tips

7-7

 

 

 

 

 

Emptying the waste liner

7-8

 

 

 

 

Replacing the maintenance tray

7-11

 

 

 

Cleaning the printer

7-14

 

 

 

 

 

If the printer has frequent media jams

7-14

 

If prints have light stripes or smears

7-15

 

 

The Cleaning Page

7-16

 

 

 

 

Cleaning supplies

7-18

 

 

 

viii

Phaser 360 Color Printer

 

Using isopropyl alcohol

7-19

 

 

 

 

 

 

Cleaning for ink smears and jams: internal paper path

7-20

 

Cleaning for jams and ink smears: paper-feed rollers

7-22

 

Cleaning for ink smears: paper-exit path

7-28

 

 

 

Cleaning for upper media tray jams: media-pick roller

7-34

 

Cleaning for lower tray jams: paper-pick rollers

7-43

 

8

Troubleshooting

 

 

 

 

 

 

 

 

 

Overview

8-1

 

 

 

 

 

 

 

 

 

Front panel error messages

 

8-2

 

 

 

 

 

 

 

Troubleshooting quick reference

8-5

 

 

 

 

 

 

Light stripes on prints: cleaning the printhead

8-12

 

 

 

Media jams and misfeeds

8-15

 

 

 

 

 

 

 

Preventing media jams

 

8-15

 

 

 

 

 

 

Locating jammed media

8-16

 

 

 

 

 

 

Clearing a media jam

8-17

 

 

 

 

 

 

 

Ink smears

8-20

 

 

 

 

 

 

 

 

 

If your file doesn’t print 8-21

 

 

 

 

 

 

 

General things to check for

8-21

 

 

 

 

 

 

If you are using PC/NFS

8-23

 

 

 

 

 

 

If you can’t print from Windows to an LPT port

8-23

 

 

Checking the printer’s language mode

8-25

 

 

 

PostScript printing errors

8-26

 

 

 

 

 

 

 

Using a PostScript error handler

8-27

 

 

 

 

 

Fixing timeout problems in Windows

8-28

 

 

 

Printed colors are not what you expected

8-31

 

 

 

Printing PANTONE Colors

8-32

 

 

 

 

 

 

Blue colors look too purple

8-32

 

 

 

 

 

 

Sharing the printer on a network

8-33

 

 

 

 

 

Prints do not reflect your settings

8-33

 

 

 

 

If the Apple Printer Utility does not work

8-33

 

 

User Manual

ix

9

Customer Support

 

 

On-line support 9-1

 

 

Receiving email update notices 9-1

 

Customer Support Centers

9-2

 

Getting information by fax

9-3

10

Supplies, Accessories, and Expanding Your Printing System

 

Tektronix printers and Tektronix supplies:

 

Made For Each Other®

10-1

 

Customizing your printer

10-1

 

Printer supplies

10-2

 

 

PhaserShare network cards 10-3

 

Media trays 10-4

 

 

Memory upgrade

10-5

 

 

Tektronix external hard disk

10-5

 

 

Additional software (UNIX and VMS)

10-6

 

PhaserPrint™ for UNIX software

10-6

 

PhaserSym™ software

10-6

 

 

Interface cables and adapters

10-7

 

11

Regulatory Information and Specifications

 

Declaration of conformity

11-1

 

Canadian EMC (Electromagnetic Compatibility) regulatory standards 11-2

FCC Class B warning (for 115 VAC equipment) 11-3 Material Safety Data Sheets 11-3

MSDS for ColorStix ink sticks 11-4 MSDS for silicone oil (drum fluid) 11-6

Specifications 11-8

Safety and emissions 11-10

Index

x

Phaser 360 Color Printer

Chapter

1 About Your Printer

The Tektronix Phaser® 360 Color Printer is a fast, reliable, economical, andeasy-to-useprinter that produces brilliant,high-qualitycolor prints on plain paper. It is compatible with the leading network protocols, operating systems, and software applications, so everyone in your workgroup can use it. Optional accessories and upgrades let you customize the printer to suit your current needs and to expand its capabilities in the future.

The Phaser 360 Color Printer

9922-01

User Manual

1-1

1 About Your Printer

Features of your new printer

Image quality and speed Fast Color. Quick color prints on paper at 6 pages per minute (ppm) and transparencies at 5.5 ppm.

Standard. 300 x 300 dots per inch (dpi) for normal printing on paper at 4 ppm. Recommended for overhead transparencies — produces vibrant, saturated prints at 2 ppm.

Enhanced. 800 x 450 dpi for the best text and image quality on paper (2 ppm). Use for transparencies (at 600 x 300 dpi) with very fine detail.

Media (letter or A4-size)Copier paper

Recycled paper

Bond

Letterhead

Labels (full-sheet,peel-off)

Card stock, up to 220 g/m2 (80 lb.)

Tektronix transparencies

Workgroup support

Simultaneously supports PCs, Macintosh computers, and UNIX and OpenVMS workstations, and automatically senses and switches between ports and protocols as necessary.

Includes 10BaseT Ethernet connection (supports NetWare, EtherTalk, TCP/IP, Telnet, FTP, and HTTP). Optional network interfaces available.

Memory

24 Mbytes, upgradeable to 48 Mbytes.

Fonts

164 resident typefaces

Supports Adobe Type 1 and Type 3, TrueType, PCL5, and others

Color matching: TekColor™ Dynamic Color Correction

The printer’s Automatic mode optimizes color quality for text, graphics, and scanned images on each page. Other color corrections let you adjust the color for special needs:

Enhance the brightness of transparencies (Vivid Color).

Simulate the colors on the computer screen (Simulate Display).

Match printing press standards (various selections available).

1-2 Phaser 360 Color Printer

About Your Printer 1

Printer control through your web browser

With the printer’s built-inPhaserLink™ software, you can use your web browser for a variety of tasks, including the following:

Avoid down time by automatically receiving email when ink is low, paper needs loading, or other maintenance is required.

View the status of print jobs.

Get data on printer usage.

Configure the printer.

Create a local link to your own web site help pages.

Options and accessories Lower Paper Tray Assembly. Adds625-sheetpaper capacity for convenience and versatility. Use with the upper transparency tray to avoid having to reload media or

switch media trays.

Transparency tray. Recommended for transparency printing —175-sheetcapacity. Use with Tektronix transparencies for best transparency printing.

PhaserShare® network cards. 100BaseTx Ethernet, Token Ring, and LocalTalk network interfaces are available.

Memory upgrade. Upgrade to 48 MBytes for even faster image processing and throughput.

External hard drive. For collation and additional font storage. Mounts conveniently on the back of the printer.

On-linesupport

Visit the Tektronix Color Printer web site at http://www.tek.com/Color_Printers/ for more information about your printer, including the following:

Updated user documentation

Downloadable utility files

Tektronix dealers in your area

Technical support

Note In addition to this manual, your printer is shipped with the following important resources:

CD-ROM and diskettes Contains driver and utility files for installing and operating your printer and additional user documentation.

Quick Reference Guide Containsat-a-glanceinstructions for basic printer operations.

PhaserShare Networking System Administrator Manual and diskettes Contains files and instructions for network installation and configuration, and information on using PhaserLink software.

User Manual

1-3

1 About Your Printer

An illustrated guide to your printer

1

Front panel menu display and buttons

6

Transparency tray (optional)

2

Front cover

7

Top cover

3

Front cover release button

8

Top cover release button

4

Manual-feedslot

9

Transit restraint (printhead lock)

5

Paper tray

10

Lower Paper Tray Assembly (optional)

3

2

1

7

8

 

 

 

 

LETTER

A4

9

4

10

5

6

9922-125

1-4 Phaser 360 Color Printer

About Your Printer 1

1

Maintenance tray

5

Ink loading bins

2

Waste liner

6

Ink sticks

3

Exit cover release button

7

Front cover (open)

4

Exit cover

 

 

6

5

4

3

2

1

7

9922-146

 

User Manual

1-5

1 About Your Printer

1External hard drive (optional), with bracket and cable

2Back panel with interface ports and PhaserShare network card slot

3On/Off switch

4Power cord

4

1

 

Ethernet®

Network Adapter

Ethernet

Parallel

Second

 

Feeder

2

PhaserShareTM

 

100

 

 

 

 

 

Series B

 

 

 

 

 

 

TX

Mbs

 

 

 

 

RESET

Ethernet Card

 

RCV

XMT

 

 

RX

TP

 

 

 

 

 

LINK

10Base2

 

 

 

1 2 3 4

 

 

10/100Base-TX

 

Service

 

 

 

 

 

 

 

Only

PS

PE

 

 

Network Adapter

LNK Ethernet

Parallel

Second

 

 

 

 

 

 

 

 

 

 

Feeder

3

9922-147

1-6 Phaser 360 Color Printer