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NetLink e340/i640 Wireless Telephone

Mitel Networks 3300 and SX-200ICP with 5220 IP Phone emulation

Setup and Administration

Part Number: 72-1084-02

Issue D

SpectraLink Corporation

Setup and Administration—NetLinke340/i640 Wireless Telephone

 

Mitel Networks 3300 and SX-200ICP and 5220 IP Phone emulation

NOTICE

SpectraLink Corporation has prepared this document for use by SpectraLink personnel and clients. The drawings and specifications contained herein are the property of SpectraLink and shall be neither reproduced in whole or in part without the prior written approval of SpectraLink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.

SpectraLink reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult SpectraLink to determine whether any such changes have been made.

The terms and conditions governing the sale of SpectraLink hardware products and the licensing of SpectraLink software consist solely of those set forth in the written contracts between SpectraLink and its customers. No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-timeperformance, suitability for use, or performance of products described herein shall be deemed to be a warranty by SpectraLink for any purpose, or give rise to any liability of SpectraLink whatsoever.

In no event shall SpectraLink be liable for any incidental, indirect, special, or consequential damages whatsoever (including but not limited to lost profits) arising out of or related to this document, or the information contained in it, even if SpectraLink has been advised, knew, or should have known of the possibility of such damages.

Trademark Information

SpectraLink LinkPlus

Link Wireless Telephone System NetLink Telephony Gateway NetLink Wireless Telephone NetLink SVP Server SpectraLink Voice Priority

ccLink Wireless Telephone System NetLink e340 Wireless Telephone NetLink i640 Wireless Telephone NetLink s340 Docking Station NetLink s640 Docking Station

Are trademarks and registered trademarks of SpectraLink Corporation.

All other trademarks used herein are the property of their respective owners.

SpectraLink Corporation 5755 Central Avenue Boulder, CO 80301

Within the United States, dial 303.440.5330 or toll free 800.676.5465

Outside the U.S., dial +1.303.440.5330 www.spectralink.com

Copyright © 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005 SpectraLink Corporation. All rights reserved.

Information in this document is subject to change without notice and does not represent a commitment on the part of SpectraLink Corporation. The software described in this document is furnished under a license and/or copyright and may only be used with the terms of SpectraLink’s software license agreement as found in this manual or at www.spectralink.com/software.htm. The software may be used only in accordance with the terms of the agreement. No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose except for the sole intent to operate the product or without the express written permission of SpectraLink Corporation.

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SpectraLink Corporation

Setup and Administration—NetLinke340/i640 Wireless Telephone

 

Mitel Networks 3300 and SX-200ICP and 5220 IP Phone emulation

Table of Contents

1.

ABOUT THIS DOCUMENT

4

 

1.1

Contacting SpectraLink

4

 

1.2

Icons and Conventions

4

2.

NETLINK E340/I640 WIRELESS TELEPHONE OVERVIEW

5

 

2.1

Quick Start Guide

6

 

2.2

System Diagram

7

 

2.3

System Components

8

3.

THE NETLINK E340/I640 WIRELESS TELEPHONE

10

 

3.1

Specifications

10

 

3.2

The Display

11

 

3.3

Startup Sequence

12

 

3.4

Wireless Telephone Modes

13

 

3.5

Wireless Telephone Displays

14

4.

NETLINK E340/I640 WIRELESS TELEPHONE CONFIGURATION

15

 

4.1

The Admin Menu

15

 

4.2

User-defined Preferences

23

5.

LICENSE MANAGEMENT

25

 

5.1

Requirements

25

 

5.2

Configuration Process

25

6.

MITEL NETWORKS VOIP INTEGRATION FACTORS

27

7.

FEATURE PROGRAMMING

29

 

7.1

Feature Assignment

30

 

7.2

Feature Access

31

8.

TESTING A WIRELESS TELEPHONE

34

9.

CERTIFYING THE NETLINK E340/I640 WIRELESS TELEPHONES

35

 

9.1

Site Certification

35

 

9.2

Site Survey Mode

35

 

9.3

Solving Coverage Issues

37

10.

SOFTWARE MAINTENANCE

38

 

10.1

Upgrading Wireless Telephones

38

11.

TROUBLESHOOTING WIRELESS TELEPHONE PROBLEMS

40

 

11.1

Access Point Problems

40

 

11.2

Configuration Problems

40

 

11.3

Wireless Telephone Status Messages

41

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SpectraLink Corporation

Setup and Administration—NetLinke340/i640 Wireless Telephone

 

Mitel Networks 3300 and SX-200ICP and 5220 IP Phone emulation

1. About This Document

This document explains how to configure and maintain the SpectraLink e340/i640 Wireless Telephone within the Mitel Networks 3300 and SX-200Integrated Communications Platform (ICP).

1.1Contacting SpectraLink

SpectraLink wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. The Hotline is open Monday through Friday, 6:00 AM to 6:00 PM Mountain Time.

1.2Icons and Conventions

This manual uses the following icons and conventions.

Caution! Follow these instructions carefully to avoid danger.

Note these instructions carefully.

NORM This typeface indicates a key, label, or button on SpectraLink hardware.

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SpectraLink Corporation

Setup and Administration—NetLinke340/i640 Wireless Telephone

 

Mitel Networks 3300 and SX-200ICP and 5220 IP Phone emulation

2. NetLink e340/i640 Wireless Telephone Overview

The NetLink e340/i640 Wireless Telephone is a mobile handset for workplace IP telephone systems. NetLink Wireless Telephones operate over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating with the Mitel IP telephony system, NetLink Wireless Telephone users are provided with high-qualitymobile voice communications throughout the workplace. The NetLink Wireless Telephone gives users the freedom to roam throughout the workplace while providing all the features and functionality of an IP desk phone.

The NetLink e340/i640 Wireless Telephone provides a wireless extension to the Mitel Networks 3300 and SX-200ICP VoIP solutions. The NetLink Wireless Telephone supports the MiNET protocol, a proprietary protocol developed by Mitel Networks for communication between a Mitel Networks IP phone and a Mitel Networks PBX.

The NetLink Wireless Telephones reside on the wireless LAN with other wireless devices using Direct Sequence Spread Spectrum (DSSS) radio technology. The handset radio transmits and receives packets at up to 11Mb/s. The NetLink e340/i640 Wireless Telephone supports Wired Equivalent Privacy (WEP) as defined by the 802.11b specification. SpectraLink offers the product with both 40-bitand128-bitencryption. WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN.

IP multicast addresses are used by the NetLink i640 Wireless Telephone. This requires that multicasting be enabled on the subnet used for the NetLink Wireless Telephones, SVP Server, and Telephony Gateways.

Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains. The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments.

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SpectraLink Corporation

Setup and Administration—NetLinke340/i640 Wireless Telephone

 

Mitel Networks 3300 and SX-200ICP and 5220 IP Phone emulation

2.1Quick Start Guide

1.A wireless LAN must be properly configured and operational through the use of 802.11b wireless access points (APs) listed on the NetLink Wireless Telephone Access Point Compatibility matrix.

2.A TFTP Server must be available on the network in order to load the appropriate software into the NetLink Wireless Telephones. See the License Management section for detailed instructions for loading software on NetLink Wireless Telephones.

3.The supported Mitel Networks VoIP solution must be connected to your network and completely operational.

4.The NetLink SVP Server, which facilitates the QoS on the wireless LAN for the NetLink Wireless Telephones, must be on the same subnet as the NetLink Wireless Telephones and have the proper versions of software.

Ensure you have the following versions for the SVP Server: 173 svp100.toc

174 zvmlinux

175 flashfs

5.Visit http://www.spectralink.com/service/software.php to download the latest NetLink Wireless Telephone and any updates to the NetLink SVP Server software.

6.Install the correct NetLink Wireless Telephone software and any updates to the NetLink SVP Server software per Section 5.2 Configuration Process for the NetLink Wireless Telephones and perNetLink SVP Server Installation, Setup and Maintenance Section 6.1Software Updates (72-0178-00)for the NetLink SVP Server. Ensure the software is properly loaded on the TFTP server.

7.Configure your NetLink Wireless Telephone to ensure that it is associated with the wireless LAN, has the appropriate software, and has the correct IP Address for the supported Mitel Networks IP telephony system. See the License Management section and theNetLink e340/i640 Wireless Telephone Configuration section for detailed instructions for loading software onto and configuring NetLink Wireless Telephones.

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SpectraLink Corporation

Setup and Administration—NetLinke340/i640 Wireless Telephone

 

Mitel Networks 3300 and SX-200ICP and 5220 IP Phone emulation

2.2System Diagram

The following diagram shows the NetLink components residing on a network with the Mitel Networks IP telephony system, access points (APs), and wireless LAN Ethernet Switched Hub:

Access Point

 

TFTP Server

 

 

NetLink SVP Server

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NetLink

 

 

 

 

 

 

 

Ethernet switch

 

 

 

 

 

 

Wireless

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Telephones

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Access Point

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Mitel ICP Platform

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

optional

 

 

 

 

Wireless

POS

 

PSTN

 

or

 

PBX

NetLink

Mitel IP

Wireless

Phones

 

Telephones

 

Device supplied by

Ethernet cable

SpectraLink

Phone cable

Mitel Networks IP telephony server architecture example

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SpectraLink Corporation

Setup and Administration—NetLinke340/i640 Wireless Telephone

 

Mitel Networks 3300 and SX-200ICP and 5220 IP Phone emulation

2.3System Components

NetLink e340 Wireless Telephone – The NetLink e340 Wireless Telephone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using the supported Mitel Networks IP telephony system and 802.11b APs in a wireless LAN.

NetLink i640 Wireless Telephone – The NetLink i640 Wireless Telephone offers a durable design withpush-to-talkfunctionality.

Wireless Telephone functionality is provided by emulating the Mitel Networks 5220 Internet Telephone. Among other features, the Wireless Telephone can receive calls directly, receive transferred calls, transfer calls to other extensions, and make outside and long distance calls (subject to the restrictions applied in your facility.) The Wireless Telephones are to be used on-premises;they are not cellular or satellite phones.

NetLink e340/i640 Wireless Telephones use Direct Sequence Spread Spectrum radio technology (DSSS) to transmit audio packets over wireless LAN APs that support SpectraLink Voice Priority (SVP).

NetLink SVP Server – SpectraLink Voice Priority (SVP) is the SpectraLink quality of service (QoS) mechanism that is implemented in the Wireless Telephone and AP to enhance voice quality over the wireless network. SVP gives preference to voice packets over data packets on the wireless medium, increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay. SVP is fully compatible with the IEEE 802.11b standards.

The NetLink SVP Server is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN. All MiNET packets to and from the NetLink e340/i640 Wireless Telephones pass through the NetLink SVP Server and are encapsulated for prioritization as they are routed to and from the supported Mitel Networks VoIP solution or other Wireless Telephone.

SVP is required for QoS because the current IEEE 802.11b wireless LAN standard provides no mechanism for differentiating audio packets from data packets. This standard is undergoing revision to version 802.11e to provide all the functionality of SVP in an industry standard, thus ensuring high-qualityvoice in a mixed client environment. Once 802.11e is ratified, SpectraLink and its 802.11b technology partners will adopt the new specification.

Mitel Networks IP System - Mitel Networks 3300 orSX-200ICP VoIP solution.

Access Points – supplied by third party vendors, access points provide the connection between the wired Ethernet LAN and the wireless (802.11b) LAN. Access points must be positioned in all areas where NetLink Wireless Telephones will be used. The number and placement of access points will affect the coverage area and capacity of the wireless system. Typically, the requirements for use of NetLink e340/i640 Wireless Telephones are similar to that of wireless data devices.

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SpectraLink Corporation

Setup and Administration—NetLinke340/i640 Wireless Telephone

 

Mitel Networks 3300 and SX-200ICP and 5220 IP Phone emulation

Access points must utilize SpectraLink Voice Priority (SVP). Contact SpectraLink, or a certified SpectraLink distributor, for information about APs that support SVP.

Ethernet Switch – interconnects multiple network devices, including the NetLink SVP Server, the supported Mitel Networks IP telephony system, Mitel Networks IP Phones and the access points. Ethernet switches provide the highest performance networks, which can handle combined voice and data traffic, and are required when using the NetLink e340/i640 Wireless Telephones.

Although a single Ethernet switch network is recommended, the Wireless Telephones and the NetLink SVP Server can operate in larger, more complex networks, including networks with multiple Ethernet switches, routers, VLANs, and/or multiple subnets, as long as the SVP Server and access points are on the same subnet. However, in such networks, it is possible for the quality of service (QoS) features of the NetLink SVP Server to be compromised, and voice quality may suffer. Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected.

Note that the NetLink e340/i640 Wireless Telephones cannot actively roam from one subnet to another. If routers and multiple subnets are in use, the NetLink Wireless Telephones must only use access points attached to a single subnet, or be powered off and back on to switch to a different subnet.

Mitel Networks IP Phone – The wired LAN desksets provided by Mitel Networks for use with the supported Mitel Networks IP telephony system.

TFTP Server – Required in the system to distribute software to the Wireless Telephones. May be on a different subnet than the supported Mitel Networks IP telephony device(s) and APs.

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SpectraLink Corporation

Setup and Administration—NetLinke340/i640 Wireless Telephone

 

Mitel Networks 3300 and SX-200ICP and 5220 IP Phone emulation

3.The NetLink e340/i640 Wireless Telephone

NetLink e340 Wireless Telephone

NetLink i640 Wireless Telephone

3.1Specifications

Radio frequency

2.4000 – 2.4835 GHz

Transmission type

Direct Sequence Spread Spectrum (DSSS)

Transmit data rate

up to 11 Mb/s

Radio QoS

SpectraLink Voice Priority (SVP)

Wireless security

Wired Equivalent Privacy (WEP), 40-bitand128-bit

FCC certification

Part 15.247

Management

DHCP, TFTP

Voice encoding

G.711, G.729a/ab

VoIP Protocols

MiNET

Transmit power

100 mW peak, < 10 mW average

Display

Pixel-based(up to4-linex18-character)alphanumeric,

 

plus line and status indicators

e340 Dimensions

5.5” x 2.0” x 0.9” (14.0 x 5.1 x 2.3 cm)

i640 Dimensions

5.9” x 2.2” x 1.0” (15.0 x 5.6 x 2.5 cm)

e340 Weight

4.2 ounces (119.0 g)

i640 Weight

6.0 ounces (170.1 g)

Battery capacity

4 hours talk time, 80 hours standby

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