Sony VAIO VGN-G21VN-B Troubleshooting and Recovery Guide

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Troubleshooting

What should I do if a message window, notifying of incompatibility or improper installation of the battery pack, appears and my computer enters Hibernate mode?

This symptom could be due to the battery pack not being installed properly. To resolve this symptom, turn off your computer and remove the battery pack. Then install the battery pack to the computer again. For details, see the on-screenUser Guide.

If the symptom persists after performing the above, it means the installed battery pack is not compatible. Remove the battery pack and contact VAIO-Link.

What should I do if Windows does not start, showing a message, when I start my computer?

If you enter a wrong power-onpassword three times consecutively, theEnter Onetime Password orPassword Check failed message appears. If you enter a wrongpower-onpassword three times consecutively again, theSystem Disabled message appears and Windows will not start. Press and hold the power button for more than four seconds to check that the power indicator goes off. Wait for 10 or 15 seconds, then restart your computer and enter the correct password. When entering the password, check that the Num lock indicator and Caps lock indicator are off. If any are lit, press theNum Lk key or theCaps Lock key to turn off the indicator before entering the password.

What should I do if I cannot remember the BIOS password?

If you have forgotten the BIOS password, contact VAIO-Linkto reset it. A reset fee will be charged.

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System Security

How can I protect my computer against security threats, such as viruses?

The Microsoft Windows operating system is preinstalled on your computer. The best way to protect your computer against security threats, such as viruses, is to download and install the latest Windows updates regularly.

You can get important Windows updates by doing the following:

Your computer must be connected to the Internet before you can receive updates.

1Connect to the Internet.

2Double-clicktheWindows Security Alerts icon on the taskbar.

3Follow the on-screeninstructions to set up automatic or scheduled updates.

How do I keep my antivirus software updated?

You can keep the Norton Internet Security software program current with the latest updates from Symantec Corporation.

To download and install the latest security update

1Click Start, All Programs, Norton Internet Security, and Norton Internet Security.

2Click the item to update the software on the left pane.

3Follow the on-screeninstructions to select and download updates.

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Recovering your VAIO system

Before using your computer

This booklet explains how to resolve problems, make a backup copy of your

data, and recover your Sony VAIO® computer system with the following VAIO software applications and Windows features in case of computer malfunctions.

VAIO Recovery Center

VAIO Recovery Center contains the following VAIO software applications, tools, and Windows features:

Rescue Data

The Rescue Data software enables you to make a backup copy of your data stored on your hard disk.

Wipe and Erase Data

The Wipe and Erase Data software enables you to erase all the data on your hard disk.

VAIO Hardware Diagnostics

The VAIO Hardware Diagnostics software enables you to check your computer hardware (a CPU, memory module, hard disk, etc.).

Reinstall Programs or Drivers

The Reinstall Programs or Driversprogram enables you to restore the preinstalled software or software drivers to the original factory condition.

Restore C: Drive

The Restore C: Drive program enables you to restore the C drive on your computer to the original factory condition.

Restore Complete System

The Restore Complete System program enables you to restore your entire computer system to the original factory condition.

Create Recovery Discs

The Create Recovery Discs program enables you to create your own recovery discs to recover your computer system.

Backup and Restore Center

Backup and Restore Center is the Windows backup feature that enables you to use the backup related capabilities.

VAIO Data Restore Tool

The VAIO Data Restore Tool software enables you to restore the backup copies made with theRescue Data software.

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Before using your computer

In case of virus attacks, computer malfunctions, or accidental erasure, prepare the following in advance:

1Recovery discs

It is strongly recommended to create recovery discs immediately after your computer is ready for use because there are no recovery discs provided with the computer. For instructions on how to create the recovery discs, see “Creating your own recovery discs” on page 16.

2Backup copy of your data

Recovering your computer system will delete all the data previously stored on a hard disk. Be sure to make a backup copy of your data before recovering the computer system. For instructions on how to make a backup copy of the data, see “Backing up and restoring your data using Backup and Restore Center” on page 18.

Important information

If you perform a recovery of your system after having upgraded to a higher version of Windows Vista via Windows Anytime Upgrade, the original operating system will be running again on your computer. If you want to reinstall the operating system installed withWindows Anytime Upgrade,

you can order a Windows Anytime Upgrade disc* at the following webshop: https://vaio.windowsanytimeupgrade-emea.com/WAU/Home.aspx.

*Shipping costs will be charged.

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Creating your own recovery discs

Recovery discs enable you to recover your computer system to its original state. You can create the recovery discs with VAIO Recovery Center. Recover the computer system in the following cases:

Your computer has been infected with a computer virus.

Your computer has been unstable.

Your computer system is experiencing problems which cannot be solved through troubleshooting.

You have formatted the C drive on your computer by mistake.

Depending on your computer state, you may need recovery discs to recover your computer system.

You may not be able to recover your computer system from the recovery partition in the following cases due to modifications of the recovery partition.

You have used software to modify the recovery partition.

You have installed an operating system different from the preinstalled operating system on your computer.

You have formatted your hard disk without using VAIO Recovery Center.

In these cases, recover your computer system with the recovery discs. If you have not yet created them, you need to purchase them or repair the computer at your expense.

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Before using your computer

To create recovery discs

When your computer is ready for use, follow these steps to create recovery discs.

1Click Start, All Programs, VAIO Recovery Center, and VAIO Recovery Center. The User Account Controlwindow appears.

2Click Continue.

If you are currently logged onto your computer as a standard user, enter an administrator name and password and click Continue.

The VAIO Recovery Centerwindow appears.

3Click Create Recovery Discsand Start.

4Follow the on-screeninstructions.

You can confirm the number of necessary discs and types of media you can use for recovery disc creation in the Choose your media window.

Note that you cannot use Blu-rayDisc™ media,DVD-RAM,CD-R,orCD-RWdiscs as recovery discs. To find which types of media your optical disc drive supports, see the onscreenUser Guide.

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Backing up and restoring your data using Backup and Restore Center

You can make a backup copy of your data, restore the data, and create a restore point using Backup and Restore Center.

To back up your data

Making a backup copy of your data is extremely important. If you do not make the backup copy, you will lose various data stored on your hard disk, such as documents or pictures, due to unexpected events or computer viruses. It is strongly recommended to make the backup copy on a daily basis.

There are three options to make a backup copy of your data.

Use the Back Up Files wizard.

You can make a backup copy of your data to a CD, DVD or removal media, such as an external hard disk. For instructions on how to use the Back Up Files wizard, see“To make a backup copy of your file with the Back Up Files wizard” on page 19.

Use the Windows Complete PC Backup and Restorefeature (available on models with Windows Vista Ultimateor

Windows Vista Business only).

You can make a backup copy of everything on your computer including the programs, system settings, and files on the computer. You can restore your computer system to the state when you made the backup copy. For instructions on how to use the Windows Complete PC Backup and Restore, see“To make a backup copy of your file with the Windows Complete PC Backup and Restore feature” on page 21.

Create a restore point.

Your computer may become unstable or slow after installing new software or changing the Windows settings. In such cases, you can use a restore point to restore your computer system to a previous state. For instructions on how to create a restore point, see “To create a restore point” on page 23.

If an optical disc drive is not installed on your computer, you need an external hard disk drive or optical disc drive to make a backup copy of your data or need to create a new partition by changing the size of the C drive. For instructions on how to create a hard disk partition, see “Creating a hard disk partition” on page 38.

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Before using your computer

Be sure to create recovery discs immediately after your computer is ready for use. In case you cannot make a backup copy of your data due to computer malfunctions, you can use the recovery discs to make the backup copy. For instructions on how to create the recovery discs, see “To create recovery discs” on page 17.

On models with an analog TV tuner, you may not back up the Recorded TV folder where the video contents recorded byWindows Media Center are saved, usingBackup and Restore

Center. Back up theRecorded TV folder separately.

If you have changed the destination drive, back up the Recorded TV folder directly under the destination drive you have selected.

See the online Specifications to see whether your model is equipped with an analog TV tuner.

You can also make a backup copy of your data with the Rescue Data software. For instructions on how to make a backup copy of your data, see“To back up your data with Rescue Data” on page 26.

To make a backup copy of your file with the Back Up Files wizard

1Click Start, All Programs, VAIO Recovery Center, and VAIO Recovery Center. The User Account Controlwindow appears.

2Click Continue.

If you are currently logged onto your computer as a standard user, enter an administrator name and password and click Continue.

The VAIO Recovery Centerwindow appears.

3Select Windows Backup and Restoreand click Start.

4Click Back up files.

The User Account Controlwindow appears.

5Click Continue.

If you are currently logged onto your computer as a standard user, enter an administrator name and password and click Continue.

6Follow the on-screeninstructions.

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To restore your data from the backup copy made with the Back Up Files wizard

1Click Start, All Programs, VAIO Recovery Center, and VAIO Recovery Center. The User Account Controlwindow appears.

2Click Continue.

If you are currently logged onto your computer as a standard user, enter an administrator name and password and click Continue.

The VAIO Recovery Centerwindow appears.

3Select Windows Backup and Restoreand click Start.

4Click Restore files.

Follow the on-screeninstructions.

On models with an analog TV tuner, restore the backup data of the Recorded TV folder where the video contents recorded byWindows Media Center are saved toC:\Users\Public manually. See the onlineSpecifications to see whether your model is equipped with an analog TV tuner.

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