Samsung OFFICESERV 7200 User Manual

OfficeServTM 7200

General Description

Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or use of information presented in this manual.

Publication Information

SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason.

SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

Copyright 2005

Samsung Telecommunications America

All rights reserved. No part of this manual may be reproduced in any form or by any means— graphic, electronic or mechanical, including recording, taping, photocopying or information retrieval systems—without express written permission of the publisher of this material.

PRINTED IN USA

09/05

TABLE OF CONTENTS

PART DESCRIPTION PAGE

1SYSTEM OVERVIEW

1.1	GENERAL DESCRIPTION ..........................................................................................................................	1.1
1.2	SIZE AND CONFIGURATION ..................................................................................................................	1.2
1.3	MAXIMUM DEVICE QUANTITIES ..........................................................................................................	1.5
1.4	TECHNOLOGY ............................................................................................................................................	1.6
1.5	PROGRAMMING ........................................................................................................................................	1.6

2HARDWARE DESCRIPTIONS

2.1	SYSTEM CABINETS ....................................................................................................................................		2.1
2.2	PROCESSOR CARDS ..................................................................................................................................		2.1
	2.2.1 PROCESSOR CARD DAUGHTER BOARDS..............................................................................		2.2
	2.2.2	SMARTMEDIA CARDS ..................................................................................................................	2.2
2.3	INTERFACE CARDS ....................................................................................................................................		2.3
	2.3.1	TRUNK CARDS ................................................................................................................................	2.3
	2.3.2	STATION CARDS ............................................................................................................................	2.4
	2.3.3	SPECIAL FEATURE CARDS ..........................................................................................................	2.5
	2.3.4	DATA CARDS ..................................................................................................................................	2.6
2.4	STATION EQUIPMENT ..............................................................................................................................		2.7
	2.4.1	iDCS SERIES EQUIPMENT ..........................................................................................................	2.7
	2.4.2	DCS SERIES EQUIPMENT ..........................................................................................................	2.10
	2.4.3 OFFICESERV™ ITP-5000 SERIES EQUIPMENT....................................................................		2.13
	2.4.4	OFFICESERV™ SOFTPHONE....................................................................................................	2.13
	2.4.5	OFFICESERV™ WIRELESS..........................................................................................................	2.14

3SPECIFICATIONS

3.1	ELECTRICAL SPECIFICATIONS	................................................................................................................3.1
	3.1a I/O VOLTAGE OF PSU ....................................................................................................................	3.1
3.2	DIMENSIONS................................................................................................................................................	3.2
3.3	ENVIRONMENTAL LIMITS ........................................................................................................................	3.2
3.4	CABLE REQUIREMENTS............................................................................................................................	3.3
3.5	RING AND TONES ......................................................................................................................................	3.3
	3.5.1 RING CYCLES ....................................................................................................................................	3.3
	3.5.1a SYSTEM RING CYCLES ................................................................................................................	3.3
	3.5.2 RINGS..................................................................................................................................................	3.3
	3.5.3 SYSTEM TONES ..............................................................................................................................	3.4
3.6	KEYSET LED INDICATIONS ......................................................................................................................	3.4

OFFICESERV 7200 FEATURE CAPACITIES ........................................................................................................

3.5

4BUSINESS FEATURE PACKAGE

4.1	SYSTEM FEATURES DESCRIPTIONS......................................................................................................	4.3
4.2	STATION FEATURES DESCRIPTIONS ..................................................................................................	4.29
4.3	DISPLAY FEATURES DESCRIPTIONS ..................................................................................................	4.36
4.4	SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ........................................................................	4.43
4.5	SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ......................................................	4.44
4.6	SAMPLE OF UCD EMBEDDED REPORT ............................................................................................	4.45
4.7	UCD CALL STATISTICS............................................................................................................................	4.46
4.8	UCD AGENT STATISTICS ........................................................................................................................	4.48
4.9	SAMPLE TRAFFIC REPORT ....................................................................................................................	4.49
4.10	TRAFFIC REPORT OVERVIEW ..............................................................................................................	4.50

5DATA MODULE FEATURES

5.1	LIM FEATURES ............................................................................................................................................	5.1
5.2	WIM ROUTER FEATURES ..........................................................................................................................	5.2
5.3	SECURITY ......................................................................................................................................................	5.4
5.4	LONG DISTANCE ETHERNET ..................................................................................................................	5.5

6HOTEL/MOTEL FEATURE PACKAGE

6.1	GENERAL OVERVIEW ................................................................................................................................		6.1
6.2	HOTEL/MOTEL FEATURES ......................................................................................................................		6.2
6.3	SAMPLE REPORTS AND PRINTOUTS....................................................................................................		6.8
	6.3.1	GUEST ROOM BILL PRINTOUT................................................................................................	6.9
	6.3.2	ROOM STATUS PRINTOUTS ..................................................................................................	6.11
	6.3.3 TRANSACTION RECORD OUTPUT SAMPLE ....................................................................		6.23
	6.3.4	INDIVIDUAL GUEST PHONE BILL ........................................................................................	6.25
	6.3.5 ALL GUEST PHONE BILL (SMDR) ........................................................................................		6.27
	6.3.6 INDIVIDUAL WAKEUP ACTIVITY REPORT ........................................................................		6.28
	6.3.7 SAMPLE GUEST PHONE TEMPLATES ................................................................................		6.30

7GENERAL USER INFORMATION

7.1	RADIO FREQUENCY INTERFERENCE....................................................................................................	7.1
7.2	FCC REQUIREMENTS ................................................................................................................................	7.1
7.3	TELEPHONE COMPANY INTERFACES ..................................................................................................	7.2
7.4	UNDERWRITERS LABORATORIES..........................................................................................................	7.3
7.5	MUSIC ON HOLD WARNING ..................................................................................................................	7.3
7.6	EQUAL ACCESS REQUIREMENTS ..........................................................................................................	7.3
7.7	DISA WARNING ..........................................................................................................................................	7.3

LIMITED WARRANTY

Convergence: One Solution

(Voice, Data, Wireless)

OfficeServ Management							Applications
Web Browser (Data Modules)							SVMi-20E
OS7200							OS Call
Manager				PSTN			OS Operator
(Voice							OS EasySet
modules)							OS Dataview
							OS Open TSP

WAN

LAN

OfficeServ 7200

Data Services

IP Router/Switch

DHCP, QoS

NAT/NAPT		TDM and		Softphone		IP Phones		Wireless
		Analog sets						Phone
Firewall, IDS
VPN				Voice Services

FIGURE 1-1

PART 1. SYSTEM OVERVIEW

1.1 GENERAL DESCRIPTION

The Samsung OfficeServ 7200 converged communications platform offers one solution for voice, data, and wireless for the small to medium size enterprise. Although the 7200 can function as a square key system, PABX, or hybrid, it offers much more. The OfficeServ 7200 is an “office in a box” solution providing data router and switching functions (LAN/WAN), TDM voice processing, Voice over IP integration, wireless communications, voice mail, computer telephony integration (CTI), and much more all in one powerful platform.

The OfficeServ 7200 can be mounted in a standard 19” rack, wall mounted or set on a desktop. Media Gateway Cards (MGI), local IP keysets, remote IP keysets and IP networking are easily and economically added as needed.

1.1

The OfficeServ 7200 offers a variety of interface cards that allow connection to the public telephone network or to private networks. These are generally referred to as trunk cards. Proprietary digital phones called “keysets” connect to Digital Line Interface cards (DLI). In addition to these conventional digital keyset, Samsung offers IP keysets. These IP keysets use the latest Voice over Internet protocol (VoIP) technology. They are ideal for distant (remote) locations where the digital keysets will not work. Connect to an Ethernet LAN and communicate with the system through the Media Gateway Interface cards (MGI). The MGI allows IP phones to communicate with TDM devices. Standard telephones generally called “single line sets” connect to single line interface cards (SLI). In addition, DLI station ports are used to connect peripheral devices such as door phones and add-on modules. Miscellaneous circuits are provided to allow such optional features as external paging, music on hold, background music, and common audible devices.

All keysets utilize a single PCB with surface-mounted components assuring the highest product quality and long life. Samsung’s customary large, easy-to-read displays and LEDs in the button design make them much easier to use. In many instances, sophisticated features are made simple through the use of friendly display prompts or push-on/push-off feature keys.

Expanding the OfficeServ 7200 system is both economical and easy. Begin with a single cabinet configured as a basic Key Service Unit and then add up to one more cabinet as your business grows. Its low and medium density card design allows greater flexibility when configuring a system for the right combination of lines and stations. A removable software cartridge (SmartMedia card) makes it convenient to upgrade to future feature packages.

1.2 SIZE AND CONFIGURATION

	FIGURE 1-2			FIGURE 1-3

The OfficeServ 7200 is a modular and flexible system available as a single cabinet or fully expanded two cabinet system. See figures 1-2 and 1-3.

Each cabinet has one dedicated processor slot and five universal slots. The MCP card is the main processor that fits into dedicated slot 0 of the main cabinet. The LCP card is the local processor that fits into the dedicated slot 0 of the expansion cabinet. There is only one cabinet type. The presence of an MCP or LCP determines whether it is a main cabinet or an expansion cabinet. In total there can be 10 universal card slots to configure the OfficeServ 7200 as required. See figure 1-4

When configuring a system to meet your requirements, select the appropriate number of interface cards listed in Part 2 of this book to support the various types of trunks, stations, data needs, voice mail and miscellaneous functions. Your authorized Samsung Installation and Service Company has special knowledge and training to do this.

The decision to install the Samsung data modules in the OfficeServ 7200 system or use third party external data equipment will impact the maximum system capacity. Using internal data modules will decrease total system capacity of stations and trunks as they utilize the same 10 universal cards slots.

1.2

The following table indicates the maximum quantity of each circuit type allowed. However maximum quantities are decreased by the other card types in the system. For example, the maximum number of stations is decreased by the number of trunk cards installed. The maximum number of trunks is therefore decreased by the number of station cards installed. Optional cards also affect the total available capacity.

OfficeServ 7200 Capacities

ONE CABINET SYSTEM			TWO CABINET SYSTEM
80	Digital Telephones		160	Digital Telephones
120	IP Telephones		120	IP Telephones
	(Desk/Wireless/SofPhone)			(Desk/Wireless/SofPhone)
72	Digital Trunks		96	Digital Trunks
80	Standard Telephones		160	Standard Telephones
40	Analog Trunks		80	Analog Trunks
80	LAN Ports		120	LAN Ports
12	Ports of Voice Mail/Auto		12	Ports of Voice Mail/Auto
	Attendant			Attendant

**Maximum capacity is shown for each circuit type. Combinations of these cards will reduce maximum capacities.

The absolute maximum practical configuration using external data equipment is: 46 trunks (2-TEPRI), 80 Keysets (5-16DLI2), 120 ITP keysets, 32 MGI Channels (2-MGI/16) and 12 ports of voice mail with auto attendant. See card configuration below:

EXPANSION CABINET

SLOT 0	SLOT 1	SLOT 2
LCP	16DLI2	MGI/16
SLOT 3	SLOT 4	SLOT 5
TEPRI	16DLI2	16DLI2
MAIN CABINET
SLOT 0	SLOT 1	SLOT 2
MCP	16DLI2	MGI/16
SLOT 3	SLOT 4	SLOT 5
TEPRI	16DLI2	SVMi-20E
MCP DAUGHTER BOARDS
DB1	DB2	DB3
MISC

1.3

OfficeServ 7200 Cabinet Configuration

	Front View of	Slot 0	Slot 1
	the	LCP
			Universal
	Expansion
		Slot 3
	Cabinet		Slot 4
		Universal
			Universal
	Front View of	Slot 0	Slot 1
	the Main	LCP
			Universal
	Cabinet	Slot 3	Slot 4
		Universal
			Universal

Slots 1 ~ 5 are universal slots.

Slot 2

Universal

Slot 5

Universal

Slot 2

Universal

Slot 5

Universal

	Cabinet	Slot		Mountable Boards
		Slot	0	LCP only
		Slot	1	All boards EXCEPT for MCP, LCP, TEPRI, and LIM.
		Slot	2	All boards EXCEPT for MCP, LCP, TEPRI, and WIM.
	Expansion Cabinet
		Slot	3	All boards EXCEPT for MCP, LCP, and WIM.
		Slot	4
				All boards EXCEPT for MCP, LCP, TEPRI, and WIM.
		Slot	5
		Slot	0	MCP Only
		Slot	1	All boards EXCEPT for MCP, LCP, TEPRI, and LIM.
	Main Cabinet
		Slot	2	All boards EXCEPT for MCP, LCP, TEPRI, and WIM.
		Slot 3, 4, 5		All boards EXCEPT for MCP, LCP, and WIM.
					FIGURE 1-4

1.4

1.3 MAXIMUM DEVICE QUANTITIES

	DEVICE TYPE	MAXIMUM	NOTES
	Physical Ports	192	In a 2 cabinet system
	Stations	160*	*Maximum number of stations without
	Digital		any trunks. Limited by the number of
		160*
	Analog		available universal slots and power supply
		120
	IP		units.
	Trunks	144*	*Maximum number of trunks without any
	Analog	80	stations. Limited by the number of
	- Loop Start	80	available universal slots.
	Digital	96
	- T1/PRI	96/92	Maximum 4 per system.
	Networking Nodes
	Using QSIG over PRI	5	Uses available T1/PRI card slots.
	Using QSIG over IP	15	Limited by IP Address Table, MMC 820.
			Required to connect an IP phone to a
	Media Gateway Ports	160	TDM device including paging and
			background music and ports used for net-
			working or trunking.
	Conferencing Circuits
	5 Party Add-On	6
	Unsupervised	6	Six Conference Circuits to be shared by all
	Barge-In	6	of these features.
	Call Record	6
	AME	6
	Common Resources
	DTMF Receivers	16	4 on MCP plus 12 on optional MFM board
	DTMF Senders	32	All on MCP
	Analog Caller ID Senders/Receivers	14	Optional RCM2 daughter board
	External Music On Hold (MOH)	2	Requires CPE and optional MIS
	Paging
	Audio Output	1	1 on MIS daughter card.
	Internal Zones	5	(99 members each zone)
	External Zones	2	Requires customer provided equipment.
	Voice Mail / Auto Attendant Ports	12	System can have only one SVMi-20E card
			installed. Any port can be shared as
	SVMi-20E
			AA/VM or dedicated to AA or VM.

NOTE: Installing some combinations of these cards will reduce the maximum capacities listed above.

1.5

1.4 TECHNOLOGY

MEMORY

The system operates using stored program control. This program is stored on a 32MB SmartMedia card inserted into the Main Control Processor card (MCP). The Smart Media card also provides space for a backup customer database and a backup operating program. The system boots from a 1 Megabyte boot ROM and downloads the operating program into thirty two megabytes of DRAM on the Main Control Processor (MCP) card. The customer database is stored in four megabytes battery backed-up (super capacitor) SRAM. The SRAM is protected for approximately 2 days.

MICROPROCESSORS

OfficeServ 7200 uses distributed processing. Its primary processor is a 32 bit Motorola MPC855T operating at a clock speed of 50 MHz on the MCP card. This provides all the processing necessary for a single cabinet system. In a multi cabinet system the secondary level of processing is on the LCP card for the expansion cabinet. The tertiary level of processing is done in the keysets. The digital keysets use a Hitachi H8 processor for data communication within the system.

1.5 PROGRAMMING

The OfficeServ 7200 is a self-configuring system. This means that immediately after applying power, the OfficeServ 7200 reads the types and locations of all installed interface cards and keysets and assigns default data to them. This data provides for system operation within a few minutes after applying power. All trunks and stations are assigned three or four digit numbers according to the settings of the switches on the MCP card and the default numbering plan. This numbering plan is flexible and may be changed to suit customer requirements. The installing technician customizes this default data to meet the end user’s requirements.

The system can be programmed from any LCD display keyset without interrupting system operation. There are three levels of programming: technician, customer and station.The technician level has access to all programs and can allow the customer access to system programs as needed. Technician and customer access levels are controlled by a different security passcodes and access procedure.

The OfficeServ 7200 also allows the use of a proprietary computer program called OfficeServ Manager (OSM).This permits a technician to program the system using a personal computer. OSM can be used on-site to modify the customer database or to download (save) the entire customer database to a file. This file can then be saved as a backup and be uploaded when required to restore the database. Through the use of LAN connection, OSM can access the OfficeServ 7200 system remotely (off-site) to make database changes or perform uploads or downloads of the customer database as if the technician were on-site.

1.6

PART 2. HARDWARE DESCRIPTIONS

2.1 SYSTEM CABINETS

The cabinets that make up the OfficeServ 7200 system are of metal construction and may be utilized as either as an expansion cabinet or as a main cabinet / key service unit (KSU). The cabinets may be used individually or may be stacked up to two (2) high to achieve maximum capacity. A single cabinet may be wall mounted for smaller applications or alternatively the system may be mounted in a standard nineteen inch (19”) equipment rack. Each cabinet is comprised of the following:

•Five (5) interface card slots

•One processor card slot

•One power supply (installed in back panel of the cabinet)

•AC power connector

•DC power (Battery Backup) connector

2.2 PROCESSOR CARDS

The OfficeServ 7200 requires a processor card or cards in order to operate. In a single cabinet OfficeServ 7200 system, only one processor card, the Main Control Processor (MCP), is required. Each expansion cabinet requires its own Local Control Processor (LCP). These processor cards are described below.

MAIN CONTROL PROCESSOR (MCP)

The Main Control Processor (MCP) is installed in a dedicated processor slot, slot 0, of the first cabinet and has positions for three daughter boards. The first daughter board position (labeled “MIS”) can support the MIS daughter board ONLY. The second daughter board position is only for the RCM or RCM2 daughter boards. The third daughter board position is dedicated only for the MFM daughter board.

The MCP includes without additional daughter boards the following common system resources: 4 DTMF Receivers and 32 DTMF Senders.

MAIN CONTROL PROCESSOR (MCP) DAUGHTER BOARD CAPABILITIES

Position	Types of Daughter Boards allowed per position
MCP - D1	MIS
MCP - D2	RCM, RCM2
MCP - D3	MFM

Note: The four types of daughter boards mentioned above can only reside on the MCP.

LOCAL CONTROL PROCESSOR (LCP)

The Local Control Processor (LCP) card is installed in a dedicated processor slot, slot 0, of the expansion cabinet. The LCP controls the interface boards in the expansion cabinet and communicates with the MCP. A three (3) wire link cable connects the LCP to the MCP.

2.1

2.2.1 PROCESSOR CARD DAUGHTER BOARDS

There are four (4) types of daughter board that can fit on the MCP card. These daughter boards will only work on the Main Control Processor (MCP). The various daughter boards and their uses are described below.

MULTI-FREQUENCY MODULE (MFM)

The MFM Module installs in the third position of the MCP.The main purpose of the MFM daughter board is to provide DSPs for DTMF and tone detection.

•Twelve (12) DSPs for DTMF and tone detection.

R2/CID MODULE (RCM)

The R2/CID Module installs in the second position of the MCP. The main purpose of the RCM daughter board is to provide Caller ID decoders for use with that telephone company provided service over analog trunks. A secondary use of the RCM is to provide R2 MFC senders and receivers to the system although these are not used in the US. The system can support only one (1) RCM card.

The RCM consists of the following:

•Fourteen (14) CID receivers (for use with Caller ID on analog trunks)

R2/CID-Tx MODULE (RCM2)

This card has the same functionality as the RCM plus DSPs to transmit CID information to analog station ports.

The RCM2 consists of the following:

•Fourteen (14) CID receivers

•Sixteen (16) CID senders

MISCELLANEOUS FUNCTION MODULE (MIS)

The Miscellaneous Function Module (MIS) daughter board installs in the first position on the MCP card. The MIS daughter board is used to provide external music on hold/audio inputs (radios, digital announcers, etc.), external paging auto output, loud bell, common bell and programmable dry contact closures. Only one MIS per system is allowed.

The MIS consists of the following:

•Two (2) external music/audio inputs

•One (1) external paging audio output

•One (1) loud bell audio output

•One (1) common bell relay contact closure

•Two (2) software programmable relay contact closures

2.2.2 SMARTMEDIA CARDS

An OfficeServ 7200 system must have a SmartMedia card installed in the main control processor (MCP) as the SmartMedia card contains the system operating software. The SmartMedia card can also be used to store a backup customer database to supplement the database stored on the MCP card. In addition the SmartMedia card can store backup copies of the operating software for the LCP, and TEPRI cards.

2.2

2.3 INTERFACE CARDS

These cards provide the interface connections for telephone lines and stations to the KSU and expansion cabinets. These cards fit into the universal card slots to configure the system as required.

2.3.1 TRUNK CARDS

8TRK BOARD

This card contains eight loop start C.O. line interface circuits with C.O. disconnect detection. It also contains the circuitry needed for Caller ID. It can be inserted in any universal card slot in all cabinets.

TEPRI DIGITAL TRUNK BOARD

When programmed as a T1 this card provides up to 24 trunk circuits in any combination of the following:

•Loop start lines

•DID (Direct Inward Dialing)

•Ground start lines

•E & M tie lines or two way DID calling

When the card is programmed as a PRI it will provide 23 bearer channels and 1 data channel (23B+D). This card can be installed in slots 3, 4, and 5 of main cabinet and slot 3 in the expansion cabinet. This card is also used for networking to other systems (QSig/PRI networking)*. A maximum of 4 TEPRI boards can be installed per system.

MGI (MEDIA GATEWAY INTERFACE)

The MGI card supports up to 16 VoIP channels. THERE ARE 0 EMBEDDED ON THE CARD. 4 channels can be added by plugging in a MGI-D daughter board. Up to four (4) MGI-D daughter boards can be added to the MGI board, where each MGI-D daughter board provides 4 voice channels.

The MGI3 has the following capabilities:

•IP Phones

•IP Networking (Network multiple systems over an IP Network)*

•G.729 (8K) CODEC, G.723.1, G.711, G.729A CODECs

•IP Trunking (SIP/H.323)

•T.38 Fax CODEC

•Inband or Out-of-band signaling of DTMF tones

Note: The MGI can go in any universal slot in any cabinet. Maximum 10 per system.

*The OfficeServ 7200 can network using QSig over PRI and QSig over IP to other Samsung iDCS Release 2 systems or 7200 systems.

2.3

2.3.2 STATION CARDS

8DLI

This card is an eight circuit digital station interface card that provides 2B+D service when installed in any universal card slot in all cabinets. Keyset daughter boards will only work when connected to this card.

16DLI2

This card is a sixteen circuit digital station interface card that provides 1B+D service when installed in any universal card slot in all cabinets. Keyset daughter boards will not work when connected to this card.

8SLI

This card is a eight circuit analog station interface for industry standard single line telephones or other analog peripheral devices. The 8SLI does not contain any over-voltage protection and is not qualified as OPX. It also does not contain DTMF receivers, but shares system DSP resources. It can be inserted in any universal card slot in all cabinets. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage to the card. This card supports Power Fail Transfer feature. See the installation manual for details.

16SLI2

This card is a sixteen circuit analog station interface for industry standard single line telephones or other analog peripheral devices. The 16SLI does not contain any over-voltage protection and is not qualified as OPX. It also does not contain DTMF receivers, but shares system DSP resources. It can be inserted in any universal card slot in all cabinets. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage to the card. This card supports the Power Fail Transfer feature. See the installation manual for details.

16MWSLI

This card is a sixteen circuit analog station interface for industry standard single line telephones that require operation of an industry standard message waiting lamp with a voltage range of 85 ~ 96 VDC. The lamp can be programmed to be on continuously or flash at a programmable rate of 100ms to 2000ms ON/OFF times. The 16MWSLI does not contain any over-voltage protection and is not qualified as OPX. It also does not contain DTMF receivers, but instead shares the system DSP resources. It can be inserted in any universal card slot in all cabinets. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage to the card. This card supports the Power Fail Transfer feature. See installation manual for details.

8COMBO

This card has a combination of eight dedicated digital stations ports (1B+D) for Samsung Digital Keysets and eight dedicated analog station ports for industry standard single line telephones or other analog devices. This card installs in any universal slot in any cabinet. A maximum of 10 8COMBO cards can be installed per system.

2.4

2.3.3 SPECIAL FEATURE CARDS

SVMi-20E

The SVMi-20E is designed to meet the demands of the sophisticated voice mail user with-out sacrificing simplicity. The SVMi-20E is a self contained plug in (In-Skin) Auto Attendant and Voice Mail card.

The SVMi-20E may act as an Auto Attendant system only, a Voice Mail System only, or both. The SVMi-20E is equipped with 4 Ports built onto the main PCB assembly and can handle 4 calls simultaneously.The SVMi-20E can currently (at the time of this writing) be upgraded to 8 and/or 12 Ports by adding one or two 4 Port VPMs to handle up to either 8 and/or 12 calls simultaneously.

On the SVMi-20E unit, no external line or power connection is necessary as it is an In-Skin product.The power and telephone connections are accomplished directly through the phone system on the backplane edge connectors. Because the SVMi-20E does not draw from the -48DC supply it has a Zero (0) SEPU rating under all possible configurations.

Currently the Message Storage capacity, on the SVMi-20E is approximately 7 hours with the 128MB Compact Flash configuration or approximately 140 hours with the Hard Drive configuration.

The modular design of the SVMi-20E allows it to be expanded to add voice ports as needed. Only one SVMi-20E card can be installed in a system and another voice mail system can NOT be used in combination with the SVMi20E.

4WLI

The 4WLI card is an interface card providing a wireless solution for the OfficeServ 7200 system. It provides the wired interface between the OfficeServ 7200 system and up to 4 WBS24s (WLAN Base Station 2.4 GHz) per card. The wired interface uses 2B+1D DASL (Digital Adapter Subscriber Loops), and communicates with the MCP card using DPRAM (Dual Ported RAM).

A maximum of three (3) 4WLI card can be installed in the OfficeServ 7200. The 4WLI can interoperate a maximum of 4 WBS24s. Since two DASL lines are connected to one WBS24, four simultaneous phone calls are possible through each of the WBS connections. Therefore, one 4WLI board can support a maximum of 16 voice channels.

2.5

2.3.4 DATA CARDS

WIM (WAN INTERFACE MODULE)

The WIM is a data router module that transmits/receives data to and from the external internet. It provides 3 WAN (Wide Area Network) interfaces for connecting to external networks plus a DMZ port (De-militarized Zone).

One WIM module can be installed per system. The WIM must be installed in slot 1 of either cabinet.

•Routing Functions: Static Routing, Dynamic Routing (RIP, OSPF), Inter-VLAN routing, Multicast IGMP

•Network Functions: NAT/NAPT, Firewall, IDS, VPN, QoS

LIM (LAN INTERFACE MODULE)

The LIM is a data switch offering 16 10/100 Base-T, auto sensing, full-duplex LAN ports.The LIM can connect to the WIM via system backplane. The LIM is the ideal device for providing a private Local Area Network for connecting PCs, servers, IP phones (local), MCPs, MGI or any IP device.

The LIM can be managed or unmanaged. For the LIM to be managed (by the WIM) it must be installed in slot 2 with a WIM in slot 1. A managed WIM offers features like VLAN (802.1Q), IGMP Snooping and Layer 2 QoS.

The LIM can be installed in slots 2 through 5 of either cabinet (maximum 8 per system), however there can only be one “managed” LIM per system.

4DSL CARD

The 4DSL card uses VDSL technology to extend the range of ethernet data transmission distances. This card provides 4 ports that can connect to a standard telephone twisted pair wire (tip and ring) on each port.The LAN port connects to the Local Area Data Network.

The phone wire pair can be extended to 1 Km. Data from the LAN is transmitted over t he standard telephone twisted pair wire which terminates into a Samsung VDSL modem (ordered separately).

•Transmission distance: 1 Km

•0~300 m: Downstream 30 Mbps, Upstream 10 Mbps

•300m~1 Km: Downstream 20 Mbps, Upstream 3 Mbps

This card can be installed in slots 1 through 5 of either cabinet (maximum 10 per system).

2.6

2.4 STATION EQUIPMENT

2.4.1 iDCS SERIES EQUIPMENT

iDCS 28D KEYSET (See Figure 2–1)

• 32 character display (2 x 16) with three associated soft keys and a scroll key

• 28 programmable keys with tri-colored lights

• Four fixed function keys

• Terminal Status Indicator

• Built-in speakerphone

• Eight selectable ring tones

• UP/DOWN buttons for digital control of speaker, handset and ringer volumes

• Deskor wall-mounted

• Available in dark gray or light gray

FIGURE 2-1

iDCS 18D KEYSET (See Figure 2–2)

•32 character display (2 x 16) with three associated soft keys and a scroll key

•18 programmable keys with tri-colored lights

•Four fixed function keys

•Terminal Status Indicator

•Built-in speakerphone

•Eight selectable ring tones

•UP/DOWN buttons for digital control of speaker, handset and ringer volumes

•Deskor wall-mounted

•Available in dark gray or light gray

FIGURE 2-2

iDCS 8D KEYSET (see Figure 2–3)

• 32 character display (2 x 16) with three associated soft keys and a scroll key

• 8 programmable keys with tri-colored lights

• Four fixed function keys

• Terminal Status Indicator

• Built-in speakerphone

• Eight selectable ring tones

• UP/DOWN buttons for digital control of speaker, handset and ringer volumes

• Deskor wall-mounted

• Available in dark gray or light gray

FIGURE 2-3

Note: This keyset type cannot use keyset daughter boards or the 14 button strip.

2.7

iDCS 64B AOM (See Figure 2–4)

•64 programmable keys with red lights

•A maximum of 2 can be assigned to any keyset to provide additional programmable keys

•A maximum of 4 per system

•Available in dark gray or light gray

FIGURE 2-4

iDCS 14B STRIP (See Figure 2–5)

•14 programmable keys with red lights

•A maximum of one can be added to any 28D or 18D keyset to provide additional programmable keys

•Available in dark gray or light gray

FIGURE 2-5

iDCS KDB-DIGITAL LINE INTERFACE (FKDBD)

This is a daughterboard that can be installed only in the 18 or 28 button keyset. The FKDBD will provide one additional DLI circuit for the connection of any digital station device such as a keyset, add-on module or DPIM. This FKDBD will only operate when the keyset is connected to an 8 port DLI card so it can use the second B channel. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage to the card.

Note: Only one KDB can be installed on a keyset.

iDCS KDB-SINGLE LINE INTERFACE (FKDBS)

This is a daughter board that can be installed only in the 18 or 28 button keyset.The FKDBS will provide one additional SLI circuit for the connection of any standard telephone device.This FKDBS will only operate when the keyset is connected to an 8 port DLI card it can use the second B channel. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage to the card.

Note: The circuitry on a FKDBS does not provide a loop open disconnect signal or have the over-voltage protection necessary for OPX operation. Only one KDB can be installed on a keyset.

2.8

iDCS KDB-FULL DUPLEX (FKDBF)

This is a daughter board that can be installed only in the 18 or 28 button keyset. The standard speakerphone mode of operation for a iDCS keyset is “half duplex”. This means that you cannot transmit and receive speech at the same time. Adding a FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing its operation. The FKDBF does not require a second “B” channel like the FKDBD or FKDBS and so can be used on a 16 DLI2 card. In addition the FKDBF may have up to three (3) external microphones attached to it for conference room type applications. These microphones require an “EXTMIC” key programmed on the keyset to activate or deactivate them.

Note: Only one KDB can be installed on a keyset.

	FIGURE 2-6			FIGURE 2-7

DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE

(see Figures 2–6 and 2–7)

•The DPIM adapts any DLI circuit for use with the door phone unit

•Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box

•Provides contact control to be used with customer-provided electric door lock

•Door phone is wall-mounted

•Door phone is weather resistant

2.4.2 DCS SERIES EQUIPMENT

The OfficeServ 7200 system is compatible with the following models of Samsung’s earlier DCS Keyset family:

•LCD 24B

•LCD 12B

•7B Keyset

•32B Add-On-Module

•64 Button Module

•Eight selectable ring tones

•Deskor wall-mounted

•Available in almond or charcoal

2.9

2.4.3 OfficeServ™ ITP-5000 SERIES EQUIPMENT

ITP-5012L IP KEYSET (See Figure 2–8)

•Built-in speakerphone

•Five fixed function keys

•3 Inch x 2.25 LCD display with twelve associated soft keys and a scroll wheel

•UP/DOWN buttons for digital control of speaker, handset and ringer volumes

•Eight selectable ring tones

•Navigation key

FIGURE 2-8

ITP-5021D IP KEYSET (See Figure 2–9)

•32 character display (2 x 16) with three associated soft keys and a scroll key

•Built-in speakerphone

•21 programmable keys with tri-colored LEDs

•Five fixed function keys

•UP/DOWN buttons for digital control of speaker, handset and ringer volumes

•Eight selectable ring tones

•Desk or wall-mounted

FIGURE 2-9

2.4.4 OfficeServ™ SOFTPHONE

Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or 2000 operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually identical functionality as the ITP-5012 L and ITP-5021D desktop ITP phones.

OfficeServ™ Softphone is ideal for telecommuter and mobile users. Remote workers can simply connect their laptop to the corporate network, snap in a USB headset, and function as if they were in their own office. They can place, receive, and handle calls on both the internal and external network, providing a truly portable and practical solution.

2.10

2.4.5 OfficeServ™ Wireless

WIRELESS ACCESS POINT (WBS24 COMBO) (See Figure 2–10)

The wireless access point (WBS24 Combo) provides the wireless coverage to the building. It supports IEEE 802.11b WLAN standard for both voice and data. It gives IP packets priority to the voice. The quality of the service for voice is always guaranteed. It takes wireless voice IP packets from the wireless handset and converts them to the TDM digital packet and

send to the OS 7200 system.	FIGURE 2-10

Highlights of WBS24 Features

•Easy to manage

All access points programming are done through the MMCs. Users can use either KMMC or PCMMC to do the programming.

•Support 4 voice calls simultaneously

It can handle 4 simultaneous voice conversations per access point. Built-in LEDs indicate the voice channels usage.

•Adjustable transmission power to accommodate demand coverage or density 5 levels of power adjustment: from 10 mW/10 dBm to 100 mW/20dBm

•Built-in 128-bit WEP security and default hidden system ID (SSID)

•Built-in Web server for status monitor and software upgrading

Software upgrade can be done through wireless connection. There is no need to remove the unit or make physical wire connection to perform software upgrade.

•One connectors for voice and power and one connector for data

The cable to WLI supplies in-line power and supports voice application. Optional data connection to the data network can be resided in complete different subnet.

2.11

WIRELESS INTERNET PHONE (WIP-5000M HANDSETS) (see Figure 2-11)

Wireless Internet Phone (WIP-5000M) is a compact handheld unit that works within the Samsung OfficeServ Wireless system. The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function make it very simple to use.The handset package comes with a two-hour fast charging unit, a leather carrying case and a headset with hook switch control.

Highlights of WIP-5000M Features

•Caller name and number display

•Call Waiting

•Voice mail indication

•Hot key for voice mail access

•System hold

•Call transfer

•Call forward

•Call mute

•Call pick up

•Do not disturb

•Dynamic soft keys

•Hard keys for TRANSFER, HOLD, and CONFERENCE

•Redial

• Pre-dial	FIGURE 2-11

•Local phone book with room for 64 numbers - alphanumeric.

•Hot key for vibrator function (*)

•32 call log (incoming & outgoing)

•Adjustable volume

•10 different ringer tones and adjustable ringer volume

•Hot key for keypad lock/un-lock (#)

•Microphone mute key

•Talk/standby time 2.5/25 hours

•2 hours fast charger

•Spare battery slot in charger

•Weight 3.2 oz including battery

•Support two system registration

•Built-in Web server for status monitor and software upgrading

•Software upgrade through wireless connection

2.12

PART 3. SPECIFICATIONS

3.1 ELECTRICAL SPECIFICATIONS

POWER SUPPLY UNIT

The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7200. The PSU supplies the power of -48 V DC received from the external power supply unit to each board. The rating is as follows.

FIGURE 3-1

•RATING: AC220-240 V; 6A; 50/60 Hz or DC48 V 3 A

•RATING: AC100-120 V; 6 A; 50/60 Hz or DC48 V 3 A

The specifications of the power I/O are shown in the table below.

3.1a I/O VOLTAGE of the PSU

		Input Voltage	110 V AC
			-48 VDC (for Battery Backup)
			-48 V/2.2 A
			-54 V/0.4 A Backup
	PSU (OfficeServ 7200)
		Output Voltage	+5 V/8 A
			+3.3 V/10 A
			+12 V/0.4 A
			-56 V Backup 0.4 A

3.1

3.2 DIMENSIONS

The OfficeServ 7200 consists of two cabinets, main cabinet and expansion cabinet, as shown in the figure below:

Expansion

Cabinet

Main Cabinet

FIGURE 3-2

		HEIGHT	WIDTH	DEPTH
	OfficeServ 7200 Main Cabinet	4.87”	17.32”	16.14”
	OfficeServ 7200	9.74”	17.32”	16.14”
	Main Cabinet + Expansion Cabinet

Note: When the cabinets are rack mounted, the rack mount bracket will add some heighth to the system.

3.3 ENVIRONMENTAL LIMITS
OPERATING TEMPERATURE	32—113 °F / 0—45 °C
STORAGE TEMPERATURE	14—122 °F / --10—50 °C
HUMIDITY	10%—90% Non-Condensing

3.2

3.4 CABLE REQUIREMENTS
EQUIPMENT	CABLE	AWG	MAX FEET	MAX METERS
DIGITAL KEYSET	1 PR. TWISTED	24	1300	400
ADD-ON MODULE	1 PR. TWISTED	24	1300	400
SINGLE LINE STATION	1 PR. TWISTED	24	3000	1 KM
DOOR PHONE	2 PR. TWISTED	24	330*	100

*This the maximum distance a door phone can be from the DPIM. The DPIM can be up to 900 cable feet from the KSU. The total distance must not exceed 1230 feet.

3.5 RINGS AND TONES

3.5.1 RING CYCLES

The OfficeServ 7200 provides the trunk line rings, station rings, door rings, and alarm rings. The ON/OFF cycle of each ring is shown in the table below (it is different according to the country, and can be modified by MMC programming).

3.5.1a SYSTEM RING CYCLES
RING	ON/OFF CYCLE
TRUNK LINE RING	1000/2000 ms
STATION RING	400/200/400/3000 ms
DOOR RING	400/200/400/200/400/2000 ms
ALARM RING	400/200/400/200/400/200/400/1000 ms

Note: The ON/OFF cycle can be adjusted by changing the values of the system database.

3.5.2 RING

The output voltage and frequency of the ring signals in the OfficeServ 7200 are as follows:

•Output voltage: 75 Vrms Square Wave (Built in SLI)

•Frequency: 20 or 25 Hz

The OfficeServ 7200 provides the users with various tones to notify the users of the status of functional operations. The ON/OFF cycles of currently specified tones are shown in the table on the next page.

3.3

3.5.3 SYSTEM TONES
TONE	ON/OFF CYCLE
DIAL TONE	1000/250 ms
BUSY TONE	500/500 ms
DO NOT DISTURB TONE	250/250 ms
RING BACK TONE	1000/2000 ms
CALL PARK TONE	CONTINUOUS
CONFIRMATION/CAUTION/BARGE-IN TONE	50/50 ms
CALL BACK/HOLD TONE	500/3500 ms
RING BACK TONE	1000/2000 ms
ERROR/NUMBER UNOBTAINABLE TONE	250/250 ms
MESSAGE CAMP ON TONE	CONTINUOUS

Note: The ON/OFF cycle can be adjusted by changing the values of the system database.

3.6 KEYSET LED INDICATIONS

CONDITION	LED COLOR	LED ON	LED OFF
LINE IDLE	OFF	—	OFF
LINE IN USE	RED / GREEN	STEADY	—
RECALL	AMBER	500 ms	500 ms
CALL ON HOLD	RED / GREEN	500 ms	500 ms
RINGING C.O. CALL	GREEN	100 ms	100 ms
RINGING INTERNAL CALL	GREEN	100 ms	100 ms
DND INDICATION	RED	112 IPM for 500 ms	500 ms
OPERATOR CALLS	RED	100 ms	100 ms
ANS / RLS (DND)*	RED	112 IPM for 500 ms	500 ms
ANS / RLS (HANDSET MODE)**	RED	STEADY	—
TRSF (FORWARD ALL)**	RED	STEADY	—

*Overrides headset mode. **DCS model keysets only.

3.4

OfficeServ 7200 Feature Capacities

Station Groups	40
Trunk Groups	30
UCD Groups	20
Station Group Members	48
Unconditional Group Members	32
Trunk Group Members	99
Internal Page Members	99 x 5
External Page Members	8 x 4
Toll Restriction Entries	500
Toll Allowance Entries	500
DID Translation Entries	999
Authorization Code Entries	500
Account Code Entries	999
Station Groups	40
LCR Digit Entries	2000
LCR Modify Digit Tables	200
LCR Time Tables	4
LCR Time Bands	4
LCR Route Tables	32
Alarm Reminder Buffers	3
Speed Dial Entries	2000
System Buffers (MAX)	500 / 950
Station Buffers (MAX)	50
CID Review Buffers	2000
CID Abandon Lists	100
CID Name Translation Entries	1000

	Call Buttons per Station	8
	Call Logs Entries	2000
	Call Log per Station	50
	Tenant Groups	2
	Ring Plans	6
	Programmed Messages	20 (15+5)
	AOM Pairs per Station	4
	Call Cost Digit Entries	500
	Call Cost Rate Tables	8
	PBX Access Code Entries	5
	Special Code Entries	10
	Emergency/Override Code	8
	Entries
	Holiday Entries	60
	Class of Service	30
	LCR Classes	8
	Message Waiting per Station	5
	Conference Groups	6
	Conference Group Members	5
	Pickup Groups	99
	Internal/External Page Zones	5/4
	Redial & External FWD Dial Digits	18
	IP Keysets	120
	Virtual Extensions	62
	Text Messages	10/100

3.5

PART 4. BUSINESS FEATURE PACKAGE

SYSTEM FEATURES

Account Code Entry	Caller ID Features	OfficeServ™ EasySet
Forced - Verified	Name/Number Display	OfficeServ™ Call
Forced - Not Verified	Next Call	OfficeServ™ Operator
Voluntary	Save Caller ID Number	OfficeServ™ Softphone
Account Code Key	Store Caller ID Number	Conference Group
Account Code Key - One Touch	Inquire Park/Hold	Customer Set Relocation
Administrator Program Key	Caller ID Review List	Data Security
All Call Voice Page	Investigate	Database Printout
Attention Tone	Abandon Call List	Daylight Saving Time-Automatic
Audio Message with Alarm	Caller ID on SMDR	Dialed Number Identification Service (DNIS)
(Timer) Reminder	Number to Name Translation	Direct In Lines
Authorization Codes	Caller ID to PSTN	Direct Inward Dialing (DID) T1
Forced	Caller ID to Analog Port	Day/Night Routing
Voluntary	Call Forwarding	Busy or Camp-On Option
Auto Answer on CO	All Calls	MOH Source
Auto Attendant†	Busy	DID Call Limits
Automatic Call Distribution (ACD)	No Answer	Direct Inward System Access (DISA)
Automatic Hold	Busy/No Answer	Direct Trunk Selection
Background Music	Forward DND	Directory Names
Branch Group	Follow Me	DISA Security
Call Activity Display	External	Distinctive Ringing
Call Center	To Voice Mail	Door Lock Release (Programmable)
Agent Busy/Manual Wrap-Up Key	Preset Destination	Door Phones
Agent PIN (ID) Numbers	Preset Forward Busy	E & M Tie Lines T1
Agent Login & Logout	Call Hold	Executive Barge-In (Override)
Automatic Logout	Exclusive	With Warning Tone
Automatic Wrap-Up Timer	System	Without Warning Tone
Priority Call Queuing	Remote	Trunk Monitor or Service Observing
Embedded Reporting Package	Call Park and Page	External Music Interfaces
Agent Statistics	Call Pickup	External Page Interfaces
Call Statistics	Directed	Flash Key Operation
Group Supervisors	Groups	Flexible Numbering
Printed Reports	Established	Ground Start Trunks (T1)
OfficeServ DataView	Call Recording	Group Busy Setting
UCD Statistics	Call Waiting/Camp-On	Hot Line
UCD Monitoring	Caller Emergency Service ID (CESID)	In Group/Out of Group
Wall-Style Display Windows	Centrex/PBX Use	Incoming Call Distribution
Call Costing	Chain Dialing	Incoming/Outgoing Service
Caller Identification†	Chain Forward	Individual Line Control
Automatic Number Identification (ANI)	Class of Service	IP Keysets
Caller ID	Common Bell Control	ISDN Service
Calling Line Identification (CLI)	Computer Telephony Integration (CTI)	Primary Rate Interface (PRI)
PRI	OfficeServ™ Link	LAN Interface
	OfficeServ™ DataView	Least Cost Routing

4.1

Live System Programming	Programmable Line Privacy	Toll Restriction
From any Display Keyset	Programmable Timers	By Day or Night
With a Personal Computer	Recalls	By Line or Station
Meet Me Page and Answer	Recall to Operator	Eight Dialing Classes
Memory Protection	Redial Review	Special Code Table
Message Waiting Indications	Remote Programming—PC	Toll Restriction Override
Message Waiting Key	Ring Modes	Tone or Pulse Dialing
Microphone On/Off per Station	Time Based Routing–Plans	Traffic Reporting
Mobility Solution	Automatic / Manual	Transfer
Multiple Language Support	Holiday Schedule	Screened/Unscreened
Music on Hold—Flexible	Temporary Override	Voice Mail Transfer Key
Music on Hold—Sources	Ring Over Page	With Camp-On
Networking	Secretary Pooling	Trunk Groups
QSIG over IP	Single Line Connections	Uniform Call Distribution (UCD)
QSIG over PRI	Speed Dial Numbers	Universal Answer
Operator Group	Station List	Virtual Extensions
Overflow	System List	Voice Mail
Operator	Speed Dial by Directory	Inband Signalling
Station Group	Station Hunt Groups	Integrated (In-Skin)
Override Codes	Distributed	VoIP
Paging	Sequential	Walking Class of Service
Internal Zones (5)	Unconditional	Wireless Handsets—See Mobility Solution
External Zones (4)	Station Message Detail Recording (SMDR)
All External	Station Pair
Page All	System Alarms
Park Orbits	System Maintenance Alarms
Prime Line Selection	System Directory
Priority Call Queuing	Tenant Services (2)
Private Lines

†Requires optional hardware and/or software. Ask your dealer for details.

4.2