Plantronics XLC2 User Manual

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CLARITY, a Division of Plantronics, Inc.

6131 Preservation Drive • Chattanooga,TN 37416

Tel: 800-426-3738 • Fax: 800-325-8871

E-mail: claritycs@plantronics.com •Website: www.clarityproducts.com

©2010 Clarity, a Division of Plantronics, Inc.All rights reserved. Clarity, Clarity Professional, XLC2, ClarityLogic, Digital Clarity Power and the amplified figure are trademarks or registered trademarks of Plantronics, Inc.

Rev. F (03-12)

Printed in China

User Guide

Extra Loud Big Button Cordless

Speakerphone and ClarityLogic

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XLC2 Table of Contents

SAFETY INFORMATION

3

PACKAGE CONTENTS

7

INSTALLATION

8

FEATURE LIST - BASE

12

FEATURE LIST - HANDSET

14

BATTERY INFORMATION

17

CLARITYLOGIC INFORMATION

20

PROGRAMMING/DIALING - MEMORY

22

BOOST FUNCTION INFORMATION

23

AUTO BOOST FUNCTION INFORMATION

24

OUTGOING SPEECH AMPLIFICATION

25

TROUBLESHOOTING

26

TECHNICAL INFORMATION

29

REGULATORY COMPLIANCE

30

WARRANTY

35

E N G L I S H

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XLC2 Important Safety Instructions

Privacy of communications may not be ensured when using this phone.

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1.Read and understand all instructions.

2.Follow all warnings and instructions marked on the telephone.

3.Avoid contact with liquids. Do not locate base unit or handset near water, for example, near a bathtub, wash basin, sink or laundry tub, in a wet basement or near a swimming pool.

4.Avoid using a telephone (other than a cordless type) during a storm.There may be a remote risk of electrical shock from lightning.

5.Do not use the telephone to report a gas leak in the vicinity of the leak.

6.Unplug this telephone from the wall outlets before cleaning. Do not use liquid cleaners or aerosol cleaners on the telephone. Use a damp cloth for cleaning.

7.Place this telephone on a stable surface. Serious damage and/or injury may result if the telephone falls.

8.Do not cover the slots and openings on this telephone.This telephone should never be placed near or over a radiator or heat register.This telephone should not be placed in a built-in installation unless proper ventilation is provided.

9.Operate this telephone using the electrical voltage as stated

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XLC2 Important Safety Instructions

on the base unit or the owner’s manual. If you are not sure of the voltage in your home, consult your dealer or local power company.

10.Do not allow anything to rest on the power cord or locate this product in an area where the power cord is likely to be damaged by furniture or foot traffic.

11.Do not overload wall outlets or extension cords as this can increase the risk of fire or electrical shock.

12.Never push any objects through the slots in the telephone. They can touch dangerous voltage points or short out parts that could result in a risk of fire or electrical shock. Never spill liquid of any kind on the telephone.

13.To reduce the risk of electrical shock, do not take this phone apart. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.

14.Unplug this product from the wall outlet and refer servicing to the manufacturer under the following conditions: when the power supply cord or plug is frayed or damaged; if liquid has been spilled into the product; if the telephone has been exposed to rain or water; if the telephone has been dropped or the case has been damaged; if the telephone exhibits a distinct change in performance; if the telephone does not operate normally by following the operating instructions.Adjust only those controls that are covered

by the operating instructions. Improper adjustment may require extensive work by a qualified technician to restore the telephone to normal operation if the telephone does not operate normally by following the operating instructions.

4

XLC2 Important Safety Instructions

15.Never install telephone wiring during a lightning storm.

16.Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

17.Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

18.Use caution when installing or modifying telephone lines.

19.This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply to your home, consult your local power company.

20.Do not attempt to open the AC adapter.There are potentially dangerous voltages inside, and there are no serviceable parts.

21.Discontinue use of product and contact Clarity if the product overheats, has a damaged cord or plug, if the product has been dropped or damaged or if the product has come into contact with liquids.

22.Use only the AC adapter provided with this product or a replacement AC adapter provided by Clarity.

23.This phone amplifies sound to loud volumes.To prevent hearing damage, all users of the phone should be informed of the high volume capability of the phone and children should only use the phone when supervised by an adult.

24.Exposure to high volume sound levels or excessive sound pressure may cause temporary or permanent damage to your hearing.Although there is no single volume setting that is appropriate for everyone, you should always use your telephone with the volume set at moderate levels and avoid

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XLC2 Important Safety Instructions

prolonged exposure to high volume sound levels.The louder the volume, the less time is required before your hearing could be affected. If you experience hearing discomfort, you should have your hearing checked by a doctor.To protect your hearing, you should:

A)Set the volume control in a low position and gradually increase the volume as needed. Before pressing the BOOST button, reduce the volume to the lowest level. Use the phone on the lowest volume setting as possible.

B)Limit the amount of time you use the telephone at high volume levels.

25.If you experience a skin irritation after using this product, discontinue use and contact Clarity.

SAVE THESE INSTRUCTIONS

6

XLC2 Package Contents

Your package includes all of the items as shown here. If there is anything missing, please contact our Customer Care department immediately.

NOTE: PLEASE RETAIN A COPY OF PROOF OF PURCHASE FORYOUR RECORDS.

Power adapter

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Phone line cords (long/short)

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Handset

XLC2

Base

User Guide

XLC2

Installation Guide

Quick Start Guide

Wall mount bracket

7

XLC2 Installation

Connect your telephone as shown on the enclosed Quick Start guide.

Your telephone should arrive pre-assembled. To install it: 1. Remove base from package; pull yellow tab in the

direction of the arrow.

2. Hold one end of the long phone line cord tightly.The correct end to hold should already be plugged into your phone’s jack. Simultaneously pull the other end of the phone cord away from the phone, unraveling it and allowing you to plug that end of the cord into a wall telephone outlet.

3. Plug the loose end of the phone cord into the wall telephone outlet.

4. Hold one end of your phone’s white power adapter cord tightly.The correct end to hold should already be plugged into the back of your telephone base unit. Simultaneously pull the other end of the adapter cord away from the phone, unraveling it and allowing you to plug that end of the cord into a wall electrical outlet.

5. Plug white power adapter cord on left rear of the base into a wall electrical outlet.

6. Remove handset from package.

7. Pull the handset’s battery tab located on the bottom of the device in the direction of the arrow.

8. Place the handset in the base charger.The batteries in the handset must be fully charged for 10 hours before using the telephone for the first time.

9. Lift handset and press TALK to test. If you hear a dial tone, your telephone is ready for use. If not, check all

connections again.

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Plantronics XLC2 User Manual

XLC2 Installation

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XLC2 Wall Mounting Your XLC2

Wall mount your telephone as shown on the enclosed Quick Start guide. (This is optional.)

1.Follow the instructions in the Installation section on page 8 to remove the base and handset from the base – steps 1, 4, 6.

2.Unplug the long phone line cord from the phone jack located on the back of your XLC2. Plug one end of the short phone line cord into the same jack identified by LINE on the back of your base.

3.Install the XLC2 base onto the wall mount bracket as shown on page 11. Guide the short phone cord through the wall mount bracket as shown in the diagram.

4.Using a screwdriver, loosen the screws on your phone wall outlet (1-2 turns).

5.Plug the loose end of the short phone cord into the wall phone outlet.

6.Attach the wall mount bracket (with the XLC2 base) onto the wall phone outlet.

7.Plug the power adapter into a wall electrical outlet.

8.Pull the handset’s battery tab located on the bottom of the device in the direction of the arrow.

9.Place the handset in the base and allow 10 hours for full charge.

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XLC2 Wall Mounting Your XLC2

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XLC2 Feature List & Overview - Base

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1.LINE: Insert one end of your phone line here.

2.POWER: Insert power adapter’s round end here.

3.Battery door: Remove this to access the backup battery compartment.

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XLC2 Feature List & Overview - Base

4.Visual Ringer (Base): Lights up when phone rings.

5.IN USE / CHARGE Light:The light turns green if the phone is in use, and turns red when it is charging.

6.POWER LED (light): This light is lit green when the power is on.

7.SILENT: Press if you want to turn off the base ringer.The button is backlit with a red light when the ringer is off.

8.VOLUME (UP / DOWN): Use these arrow keys to increase / decrease the ringer volume on the base.The volume adjustment can only be done while the phone is not in use.

9.FIND: Press this key to locate the handset. Once the handset is found, press the TALK key to end the location sounds.

10.AUTO BOOST OFF / ON: BOOST override function. Sets the state of the BOOST function at the beginning of each call (see BOOST FUNCTION (AMPLIFICATION) section).

11.TONE / PULSE: Choose the appropriate dialing mode according to your local settings.

12.VOICE ASSIST OFF / ON: Set switch to ON if

you wish to hear the numeric keys pressed during dialing, and (if your phone line is equipped with CID service, purchased separately from your local telephone service provider) the digits of the incoming call. If you do not have CID, the ON option turns on theVoice Assist function for the dialed digits only.

13. RINGER STYLE: Use this key to choose the most comfortable base ring tone for your environment.There are six ring tones available. (This adjustment needs to take place while the phone is not in use.)

E N G L I S H

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XLC2 FeatureHandsetList & Overview -

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XLC2 FeatureHandsetList & Overview -

1.VOLUME Control Wheel: Use the rotary control to increase or decrease the volume of the incoming call.

2.BOOST: Press this button to engage the extra amplification (see details on page 23).When the Boost function is enabled, theTALK button turns red.

3. Speakerphone: InTALK mode, press the Speakerphone button to go to speakerphone mode. Press Speakerphone button to return toTALK. Press TALK to end the call.

You can answer the phone in Speakerphone mode by pressing the Speakerphone button.

The button is backlit red when the speakerphone is active.

4.FLASH: Designed to use custom calling services such as CallWaiting orThreeWay Calling.

5.MUTE: Allows you to conduct a private conversation that you do not want the person on the other end to hear. Press the MUTE button again to return to your call.

The MUTE button blinks red when this function is active.

6.Visual Ringer: Lights up when the phone rings.

7A. Memory Key: One one-touch emergency memory keys labeled “A”.To dial out using this saved numbers press the A key and the handset dials out.

7B. Blue ClarityLogic Button: press the blue button for direct access to a Customer Care Representative.

8.MEM: Use this button to program the memory key (A). This button is also used in dialing the two-touch memory locations. (see details under PROGRAMMING / DIALING MEMORY KEYS section - page 22).

9.Belt Clip: Use the belt clip to easily carry the handset according to your needs.

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XLC2 FeatureHandsetList & Overview -

10. TALK: Press TALK to start an outgoing phone call or to answer an incoming call.Also, press TALK when the handset is found (if the FIND function is activated from the base).TheTALK button lights up as per the settings below:

green when the phone is in use, non-Boost mode;

red when the BOOST function is engaged;

orange when the OSA function is active;

blinks green during incoming ring or when the base is paging the handset (FIND function is engaged) - along with the visual ringer;

blinks green (slower) during the memory programming process.

11.Dial Pad: Used to dial the phone numbers.The keys also serve as the location for 10 two-touch memory locations (see details under PROGRAMMING / DIALING MEMORY KEYS section - page 22).The dial pad is backlit for ease of use.

12.RD / P (Redial / Pause): When you hear the dial tone, press this button to redial the last number dialed (up to

32digits). Press this button while programming the memory keys to insert a two second pause.

13.TONE Switch: Use this switch to pick one of the three tone settings available (see page 23).

14.NECKLOOP Port: Use a standard 3.5mm neckloop with your XLC2 handset. We recommend the Clarity CE30 Neckloop.

15.Headset Port: Use a standard 2.5mm plug headset with your XLC2 handset.We recommend the Plantronics M175C.

16.RINGER ON / OFF: Set this switch to OFF position if you want to turn off the handset ringer.

16

XLC2 Battery Information

HANDSET

The batteries in the handset must be fully charged for 10 hours before using the telephone for the first time.

Battery life: Talk time is 6.5 hours, while standby is 130 hours without usage.Actual times will vary depending on the amplifier settings used. Replace batteries every two years.

Battery spec (as supplied with your phone): 3xAAA NiMH rechargeable batteries (1.2V 600mAh NiMH - model 60AAAHC, GPI International Ltd. or HFR-44AAAJ600, Shenzhen HighpowerTechnology Co., Ltd)

To replace batteries, remove the handset battery cover and install new batteries, then close battery cover.

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BASE

The base backup batteries ensure the functionality of your cordless phone (3-4 hours), in case of a power outage.

The batteries in the base must be fully charged for 10 hours. When the base unit operates in battery mode (no AC power). the base POWER light will blink once every two seconds.

To change or install batteries in the base:

1.Turn base over and remove memory card.

2.Open battery compartment door - push in the direction of the arrow.

3.Install batteries according to the polarity shown inside the battery compartment.

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XLC2 Battery Information

AUTO TONE/

BOOST PULSE

OFF/ON T P

Open battery compartment door here.

NOTE: To replace handset batteries or to install base backup batteries, use ONLY standard rechargeable AAA NiMH batteries - 600mAh.

XLC2 Low Battery Indication

Handset

1.The handset beeps every 15 seconds in OFF HOOK mode. It does not beep in ON HOOK mode.

2.TheTALK button blinks red twice every two seconds in ON HOOK mode. It will not flash an alert in OFF HOOK mode.

Base

The In Use / Charge light will blink red once every five seconds in ON HOOK mode.

WARNING: Use rechargeable batteries only. Do NOT use alkaline batteries!

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XLC2 Battery Safety Information

Dispose of used batteries according to the instructions.

1.Do not dispose of the battery in a fire as it may explode. Check with local codes for possible special disposal instructions.

2.Do not open or mutilate the battery. Released electrolyte is corrosive and may cause damage to the eyes and skin. It may be toxic if swallowed.

3.Exercise care in handling batteries in order not to short the battery with conducting materials such as rings, bracelets and keys.The battery or conduction material may overheat and cause burns.

4.Remove batteries when they are discharged and when the equipment will not be used for an extended period of time. Dispose of batteries according to local environmental laws.

5.Do not disassemble, heat, crush, deform or puncture batteries.

6.Do not attempt to charge non-rechargeable batteries.

7.Keep batteries out of the reach of children.

E N G L I S H

WARNING: Risk of explosion if battery is replaced by an incorrect type.

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XLC2 Introduction to ClarityLogic

ClarityLogic is the name of our simplified and easy-to- use customer support service.While talking to a Clarity representative, the telephone sends information such as its model name and settings to Clarity.The representative is immediately aware of the type and current settings of the phone.This will allow any troubleshooting call to be quick and simple, helping you find exactly what you are looking for. Just call 1-877-LOGIC24 (1-877-564-4224) to find out how Clarity is there to make life easier.

ClarityLogic® Memory Dial

For your convenience, Clarity has pre-programmed the customer support number into your phone’s blue ClarityLogic button.

NOTE: ClarityLogic has been designed to work with the Plain OldTelephone Service (POTS). If your phone service is provided by a broadband service provider, ClarityLogic may not work.

ONLY CLARITYLOGIC MAY BE DISABLED. ALL OTHER FEATURESWORK AS DESCRIBED INTHIS USER GUIDE.

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XLC2 Subscription Data and Privacy

 

Your device will automatically send Clarity various types

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of information as part of the Clarity services, which may

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include the phone number associated with your device.

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This information may be combined with account and other

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information we have on record regarding you or your

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device or may be transmitted to us by your device.To

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assist with remote diagnostics and other customer services

 

functions, your device may also regularly send us certain

 

information associated with your device, including software

 

and hardware settings, the phonebook, caller ID history

 

and other information you have stored on the device.

 

All of such information, together with other information

 

that we have on record regarding you and your device, is

 

collectively referred to as the “Subscription Data.”We use

 

this information to diagnose and troubleshoot any device

 

issues as well as to provide you with the services.

 

You agree that Clarity and its subsidiaries, affiliates, partners,

suppliers and agents (collectively,“Affiliates”) may collect,

 

store, access, disclose, transmit, process and otherwise

 

use your subscription data to provide you with the Clarity

 

services, address your requests, provide technical support,

 

process transactions for your account and otherwise use

 

such subscription data in accordance with Clarity’s privacy

 

policy (http://clarityproducts.com/about-clarity/privacy-

 

policy/), which is hereby incorporated by reference. Clarity

 

may also provide or enable certain services through your

 

device that rely upon location information. In order to

 

provide such services, Clarity and its Affiliates may collect,

 

store, access, disclose, transmit, process and otherwise

 

use your location data (including real time geographic

 

information) in accordance with Clarity’s privacy policy.

21

XLC2 Programming / Dialing

Memory Keys

The XLC2 has one direct (onetouch) memory location and 10 indirect (two-touch) memory locations on the telephone (0-9) that can be programmed to dial frequently called numbers of up to 24 digits.

L K EMM

A 3

To program a memory location:

1.Press the MEM button.

2.Dial the number you wish to store.

3.Press the MEM button again.

4.Press either the emergency button (A) or the number on the dial pad to which you wish to store the number.

5.A long beep will indicate the programming process is complete.

NOTE:TheTALK button blinks (green) during the programming process; it will stop blinking when the programming process is complete (at step 5, above).

To replace a stored number, simply reprogram a new number in its place - follow steps 1-5 above.

To dial a stored number:

1.A - press A when the handset is not in use.The phone dials the stored number. (Or you can press TALK, then press A for the same result).

2.1-0 - press TALK, press MEM, press 1 (or any other numeric button).The phone dials the stored number.

22

XLC2 BOOST Function (Amplification)

 

 

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Amplify Incoming Sounds (Handset)

 

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1.While on a call, press the

 

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BOOST button to engage the

 

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additional amplification (up to

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50dB); theTALK button turns

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red.

BOOST

A

 

 

2.Adjust the VOLUME rotary control to achieve the desired sound level (up to 50dB of amplification).

3.Adjusting the TONE switch

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BOOST

allows you to customize your

 

hearing experience. Since

 

we all have different hearing

 

preferences, we suggest

3

 

TONE

exploring each setting to find

2

1

the one most comfortable for

 

you.The three available settings

 

are:

 

1 - Flat frequency response: best for hearing aid users; 2 - High frequency emphasis: best used to hear high frequency sounds;

3 - MBC (Multi-Band Compression): makes words clearer and easier to understand.

23

XLC2 AUTO BOOST Function

On the back of the XLC2 base, there is an AUTO BOOST ON / OFF switch, to enable the Auto Boost Function.

When this is set to “ON,” the Boost function is automatically enabled every time the phone is picked up - the call starts in Boost ON mode.

When the Auto Boost Override switch is set to “OFF” (default setting), the Boost function turns off after the phone is hung up - the call starts in Boost OFF mode.

Setting this switch to “ON” is recommended if all of the users of the telephone need the additional amplification. Setting this switch to “OFF” is useful when people with varying hearing abilities use the phone.

During a call, pressing the BOOST button toggles the Boost function ON or OFF according to the user’s needs.

WARNING: VOLUME MAY BE LOUD!

24

XLC2 Outgoing Speech

Amplification (OSA)

This function amplifies the level of your voice, in case your voice is perceived as being too quiet by the other person on the call.

To enable this function, press and hold the BOOST button for 8 (eight) seconds.The phone beeps and theTALK button backlight turns orange to indicate that the function is active; the function can be enabled/disabled while on a phone call by pressing and holding the BOOST button until the beep is heard.

To return to the default setting for your voice volume level, press and hold the BOOST button again for 8 (eight) seconds.You will hear a beep confirming that the function is disabled.To verify, the phone’sTALK button should no longer be orange when you are on a call.

E N G L I S H

NOTES:

1.IMPORTANT: In order to experience the best audio quality for both parties during a call, we recommend you turn on this function only if your voice is considered too quiet.

2.OSA is also available in speakerphone mode.

25

XLC2 Troubleshooting

NO DIAL TONE

Verify theTALK Button is lit.

Verify the AC adapter is securely plugged into the AC power outlet and the telephone.

Verify the telephone line cord is securely plugged into the wall jack and the telephone.

Make sure the handset batteries are fully charged.

Verify the telephone is in the correct dialing mode, tone (touch) or pulse (rotary).

Make sure you are in the usable range of the base station.

You may have too many extensions on your line.Try unplugging a few devices.

NO DIAL TONE, AND HANDSET VISUAL RINGER is blinking (twice every second)

It is possible that the handset has lost connection to the base.

Make sure you are in the usable range of the base station.

If you are close to the base, but you are still unable to get a dial tone, proceed as follows:

1.Handset: press and hold the FLASH button for three seconds, until the keypad backlight and visual ringer start flashing; release the FLASH button.

2.Base: press and hold the FIND button for three seconds, until the IN USE light and visual ringer (base) start flashing; release the FIND button.

3.Wait for the connection to be re-established; the handset will beep five times to indicate successful registration.

4.If the handset beeps just twice, the registration was not successful. Repeat steps 1-4 above.

26

XLC2 Troubleshooting

TALK button is blinking red (twice every 2 seconds) Handset batteries are low on charge; return the handset to the base to recharge the batteries

VISUAL RINGER is blinking red (twice every 5 seconds)

The handset is out of range, or the power to the base is unplugged; return the handset to the usable area, and check the power adapter connections on the base unit.

TALK button is blinking green (fast pace) and VISUAL RINGER is backlit red

The base is trying to locate the handset; press TALK to end the FIND/paging process and return the handset to the base.

E N G L I S H

RINGER does not work

Make sure the RINGER button on the handset is set to ON, and the SILENT button on the base is not lit red yet.

Make sure you are in the usable range of the base station.

Make sure the handset batteries are fully charged.

TALK button is backlit orange during a call

The OSA function is enabled - see page 25 for details.

The TALK button lights up as per the settings below:

• green when the phone is in use, non-Boost mode;

• red when the phone is in use, BOOST function is engaged;

• orange when the OSA function is active;

• blinks green during incoming ring or when the base is paging the handset (FIND function is engaged) - along with the visual ringer

• blinks green (slower) during the memory programming

process

27

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