Plantronics WO100 User Manual

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Savi® Office WO100 wireless headset system

with optional HL10lifter User guide

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi Office WO100 (WO1 base and WH100/WH110 headset) wireless headset system. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

Refer to the CD for Animated set up instructions.

Plantronics Savi User Guide

Contents

1

Package Contents and Features..............................

4

 

1.1

Savi

Base.................................................................

4

 

1.2

Savi

Headset............................................................

5

 

1.3

HL10 Lifter (Optional).................................................

6

2

Base Set Up............................................................

7

 

2.1

Attaching Charge Cradle to Base...............................

7

 

2.2

Connecting Base to Desk Phone...............................

7

 

2.3

Connecting Power Supply to Base............................

7

 

2.4

Positioning Base........................................................

7

3

Headset Set Up ......................................................

8

 

3.1

Fitting Headset..........................................................

8

 

3.2

Docking and Charging the Headset...........................

8

4

Configure and Test Call ...........................................

9

 

4.1

Checking Configuration.............................................

9

 

4.2

Making a Test Call with Desk Phone..........................

9

5

Lifter Set Up (Optional) ..........................................

10

 

5.1

Installing Lifter..........................................................

10

 

5.2

If You Do Not Hear a Dial Tone.................................

10

 

5.3

Additional Parts (if required).....................................

11

6

PC Set Up ............................................................

12

 

6.1

Installing USB Cable................................................

12

 

6.2

Installing Plantronics Software.................................

12

 

6.3

Making a Test Call with PC......................................

12

7 Using your Savi Office wireless headset system ... 13

Powering up headset.....................................................

13

Placing, answering and ending calls with

 

desk phone...................................................................

13

Placing, answering and ending calls with PC.................

14

Switching between desk phone and PC audio ..............

14

Mixing desk phone and PC audio .................................

14

Muting the headset........................................................

15

Subscribing a master headset.......................................

15

Conferencing in up to three additional headsets.............

15

Setting default line to desk phone or PC........................

16

Toggling on/off over-the-air subscription........................

16

Setting the range...........................................................

16

Ending subscription.......................................................

16

Subscription button indicator light..................................

16

Desk phone and PC talk buttons indicator lights............

16

Desk phone and PC talk buttons “Rules to live by”........

16

Talk time........................................................................

17

Checking headset battery level......................................

17

Headset call control button functions.............................

17

Placing the headset in sleep mode................................

17

Headset indicator light...................................................

17

Headset tones...............................................................

17

8 Plantronics Software..............................................

18

Softphone Support...................................................

18

Plantronics Update Manager.........................................

18

Plantronics Control Panel...........................................

19

Battery Life..............................................................

19

Devices Tab...................................................................

19

Applications Tab.......................................................

20

Preferences Tab.......................................................

21

About Tab...............................................................

21

Help for Device Settings - USB Adapter.........................

22

Help for Device Settings - Advanced.............................

22

9 Troubleshooting and Common Questions..............

23

Plantronics Savi User Guide

Plantronics WO100 User Manual

1 Package contents and features

1.1 Savi WO1 base

CD includes:

 

• Plantronics software

 

• Animated setup guide

 

• Complete user guide

Base power supply

 

Telephone

interface cable

Base

USB cable

Savi WO1 base features

PC talk button

Desk phone talk button

Indicator light

Indicator light

 

Desk Phone speaking volume

Configuration

Desk Phone

Subscription

Charging

 

USB port

switch

speaking

button and

indicator

 

 

 

 

volume

indicator light

light

 

Telephone interface

 

 

 

 

Power jack

 

 

 

 

cable jack

 

 

 

 

 

 

 

 

 

 

Handset

 

 

 

 

 

lifter jack

Plantronics Savi User Guide

4

1.2 Savi WH100/WH110 headset

Headband

Headset with pre-installed ear loop and Ear Tab

Foam Ear Cushions

Extra Ear Tab

Charging cradle

 

Savi WH100/WH110 headset features

 

Ear loop

Indicator light

 

 

Ear Tab

 

Call control button (also controls volume,

 

 

mute and switching functions)

Microphone

Plantronics Savi User Guide

5

1.3 HL10 lifter (optional)

Handset lifter arm

Ringer microphone jack (remove cover)

Power cord

Height switch

Accessory jack

HL10 lifter

Additional HL10 lifter parts (if required)

Ringer microphone

Extender arm

For Nortel i2004

 

 

phones only

Plantronics Savi User Guide

6

2 Base set-up

2.1 Attaching charging cradle to base

1Connect the headset charging cradle to the base. Push firmly on the cradle until the cradle snaps into place.

2.2 Connecting base to desk phone

1Connect the telephone interface cable to the telephone interface cable jack on the base.

2Disconnect the handset coil cord from the desk phone.

3Connect the telephone interface cable to the now open handset port on the desk phone.

4Connect the handset coil cord to the telephone interface cable junction box.

5Place the handset back on the telephone cradle.

Note If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

2.3 Connecting power supply to base

1Connect the base power supply into the power jack on the base.

2Connect the power supply to outlet.

2.4 Positioning base

The minimum recommended separation between your desk phone and the base is 15 cm.

The minimum recommended separation between the base and computer is 30 cm. Incorrect position can cause noise and interference problems.

30 cm

15 cm

Plantronics Savi User Guide

7

3 Headset set-up

3.1 Fitting headset

The headset comes with a pre-installed earloop and ear tab. An optional headband is also provided.

1To install the headband, rotate the pre-installed earloop so the earloop and headset are aligned with one another as shown. Gently unsnap the earloop from the headset.

NOTE The headset or earloop can be damaged if they are not aligned with one another before removing.

2Hold the headband so it is aligned to receive the headset as shown and snap the headband into the headset.

3Adjust the headband to fit.

4For either wearing option, rotate the headset until the microphone is pointed towards your mouth.

5The headset can be converted for wearing on the left or right ear with both earloop and headband.

Ear tab

Headset

Earloop

Headband

6The ear tab has been designed to maximize stability of the headset. It can be rotated on the headset to optimise its fit and comfort in the ear. If desired, the ear tab can be removed by pulling tab from the headset.

3.2 Docking and charging the headset

1Gently push the headset into the charging cradle.

The charging indicator light on the base will flash green to indicate that the headset battery is charging.

2Charge for at least 20 minutes prior to the first use.

A full charge takes 3 hours. The indicator light will turn solid green.

Charging time

20 min ......................

Minimum charge before first use

3 hours ....................

Full charge

Charging

indicator light

Plantronics Savi User Guide

8

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