Plantronics W710-M, W720-M User Manual

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Savi® W710-M/W720-M

Multi Device Wireless Headset System

User Guide

TM

Contents

Welcome

4

 

 

 

 

 

 

System Requirements

4

 

 

 

What's in the Box

5

 

 

 

 

 

Base and Headset Basics

6

 

 

 

Accessories

7

 

 

 

 

 

 

Customize Your Headset

8

 

 

 

Adjust the Headband

8

 

 

 

Adjust the Mouthpiece

8

 

 

 

Charge Your Headset

10

 

 

 

 

Desk Phone: Connect and Call

11

 

 

Choose Desk Phone Setup

11

 

 

Make a Desk Phone Call

12

 

 

Mobile: Connect and Call

13

 

 

 

Computer: Connect and Call

14

 

 

Connect Your Computer

 

14

 

 

Place a Softphone Call

14

 

 

Position Your Base

14

 

 

 

 

Headset Features

15

 

 

 

 

 

Headset Controls 15

 

 

 

 

Headset Power

15

 

 

 

 

 

Headset Battery Level

16

 

 

 

Mute your Headset During a Call

16

Adjust Your Headset Volume

16

 

Turn On/Off Headset LED

17

 

 

Out of Range Warning Tones

17

 

Base Features 18

 

 

 

 

 

 

Base Buttons

18

 

 

 

 

 

Base Subscription Button

18

 

 

Set the Range

19

 

 

 

 

 

Bluetooth Pairing Button

19

 

 

Daily Use

21

 

 

 

 

 

 

Incoming Calls

21

 

 

 

 

 

Outgoing Calls

21

 

 

 

 

 

Multi-Phone Status

23

 

 

 

Mobile Phone and Headset Audio

23

Combine Audio From Any Two Lines or Channels 23

Conference Up to Three Additional Headsets 23

Advanced Use

25

 

 

Install Plantronics Software

25

Plantronics Control panel

25

 

Devices Tab

25

 

 

Device Settings > Base Tab

26

 

Device Settings > Headset Tab

28

Device Settings > Security Tab

29

Applications Tab 29

 

 

Preferences

29

 

 

2

About Tab

30

Plantronics Update Manager 30

Troubleshooting

32

Headset

32

Desk Phone

33

Mobile

33

 

Softphone

33

3

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi W710-M/W720-M

Please refer to the safety instructions in the quick start guide for important product safety information prior to installation or use of the product.

System Requirements

Computer

Supported Operating Systems: Windows® 7, Windows® 8, Windows XP®, Windows Vista®

Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or equivalent (Recommended)

RAM: 96 MB (Minimum); 256 MB (Recommended)

Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)

Microsoft Windows XP-Service Pack 3 (SP3) or later (Recommended) Microsoft Windows VistaService Pack 1 (SP1) or later (Recommended)

Display

At least 800 x 600, 256 colors

1024 x 768 high color, 32-bit (Recommended)

Browser

Internet Explorer® V6 or better must be on the user’s system (Required)

4

Plantronics W710-M, W720-M User Manual

What's in the Box

WH300 headset (monaural)

WH350 headset (binaural)

Base and charge cradle

USB cable

Telephone interface cable

Power supply

5

Base and Headset Basics

Base

1

Power jack

8

Computer button

2

Handset lIfter jack

9

Mobile phone button

3

Telephone interface cable jack

10

Desk phone button

4

USB port

11

Bluetooth pairing button/LED

5

Desk phone speaking volume

12

Subscription button/LED

6

Desk phone configuration switch

13

Charging LED

7

Desk phone listening volume

 

 

Headset

1

Headset LED

4

Mute button

2

Volume up button

5

Volume down button

3

Call control button

6

Microphone

6

Accessories

1Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off hook. Enables remote call control with your headset.

2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.

7

Customize Your Headset

Optimize the comfort and fit of your headset.

Adjust the Headband 1 To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the headset receivers so that the foam cushions sit comfortably over the center of your ears.

2 On the WH300, position the stabilizer T-bar above your ear.

3 For a tighter fit, gently pull the opposite ends of the headset inward as shown.

Adjust the Mouthpiece 1 Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the boom near the microphone or earpiece.

2Position the click-stop turret and boom so that the microphone is two finger-widths from the corner of your mouth.

8

3Make sure the front of the microphone faces your mouth. If necessary, twist the microphone slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the microphone completely around.

9

Charge Your Headset

1Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base.

2Plug one end of power supply into power jack on back of the base and other end into working power outlet.

3Place the headset in the charge cradle. The charging LED will flash green when charging the headset and turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.

NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.

10

Desk Phone: Connect and Call

Choose Desk Phone

Setup

Choose a desk phone setup A, B or C and connect cables.

A Desk phone (standard)

USE

Connect one end of the telephone interface cable to the back of the base

Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box.

Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone.

NOTE If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

BDesk phone + HL10 lifter (sold separately)

See the user guide at plantronics.com/accessories for details.

USE

CDesk phone + EHS cable (sold separately)

See the user guide at plantronics.com/accessories for details.

USE

11

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