Savi™ Office WO300/WO350
Wireless Headset System
with Optional HL10™ Lifter
User Guide
Welcome
Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi Office WO300/WO350 (WO1 Base and WH300/WH350 Headset) Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
Refer to the CD for Animated Set Up instructions.
Plantronics Savi User Guide
Contents
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Package Contents and Features............................ |
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1.1 |
Savi Base.................................................................. |
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1.2 |
Savi Headset............................................................ |
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1.3 |
HL10 Lifter (Optional)............................................... |
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Base Set Up........................................................... |
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2.1 |
Attaching Charge Cradle to Base............................. |
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2.2 |
Connecting Base to Desk Phone............................. |
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2.3 |
Connecting Power Supply to Base.......................... |
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2.4 |
Positioning Base....................................................... |
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Headset Set Up ..................................................... |
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3.1 |
Adjust the Headband................................................ |
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3.2 |
Adjust the Mouthpiece............................................. |
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3.2 |
Docking and Charging the Headset......................... |
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Configure and Test Call ......................................... |
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4.1 |
Checking Configuration............................................ |
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4.2 |
Making a Test Call with Desk Phone........................ |
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Lifter Set Up (Optional) ........................................ |
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5.1 |
Installing Lifter........................................................ |
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5.2 |
If You Do Not Hear a Dial Tone............................... |
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5.3 |
Additional Parts (if required)................................... |
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PC Set Up ........................................................... |
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6.1 |
Installing USB Cable............................................... |
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6.2 |
Installing PerSono Suite Software.......................... |
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6.3 |
Making a Test Call with PC..................................... |
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7 Using Your Savi Office Professional Wireless |
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Headset System .................................................. |
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Powering up Headset................................................... |
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Placing, Answering and Ending Calls with |
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Desk Phone.................................................................. |
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Placing, Answering and Ending Calls with PC............. |
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Switching Between Desk Phone and PC Audio .......... |
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Mixing Desk Phone and PC Audio .............................. |
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Muting the Headset...................................................... |
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Subscribing a Master Headset..................................... |
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Conferencing In Up to Three Additional Headsets....... |
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Setting Default Line to Desk Phone or PC................... |
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Toggling On/Off Over-the-Air Subscription.................. |
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Setting the Range......................................................... |
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Ending Subscription..................................................... |
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Placing the Headset in Sleep Mode............................. |
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Subscription Button Indicator Light............................. |
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Desk Phone and PC Talk Buttons |
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Indicator Lights............................................................. |
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Talk Time...................................................................... |
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Desk Phone and PC Talk Buttons |
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“Rules to Live By”......................................................... |
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Headset Call Control Button Functions........................ |
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Headset Indicator Light................................................ |
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Headset Tones.............................................................. |
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8 PerSono Suite Software....................................... |
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Audio Control............................................................... |
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Softphone Support....................................................... |
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Settings Screen – Headset and Base........................... |
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Help for Base Settings................................................. |
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PC Panel Screen.......................................................... |
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Advanced Settings....................................................... |
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Security Screen............................................................ |
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Support Screen............................................................ |
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Updates........................................................................ |
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9 Troubleshooting and Common Questions............ |
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Plantronics Savi User Guide
1 Package Contents and Features
1.1 Savi WO1 Base
CD includes: |
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• PerSono® SuiteTM Software |
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• Animated Setup Guide |
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• Complete User Guide |
Base Power Supply |
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Telephone
Interface Cable
Base
USB Cable
Savi WO1 Base Features
PC Talk Button |
Desk Phone Talk Button |
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Indicator Light |
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Indicator Light |
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Desk Phone
Speaking
Volume
Configuration |
Desk Phone |
Subscription |
Charging |
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USB Port |
Switch |
Listening |
Button and |
Indicator |
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Volume |
Indicator |
Light |
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Telephone Interface |
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Light |
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Power |
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Cable Jack |
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Jack |
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Handset |
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Lifter Jack |
Plantronics Savi User Guide |
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1.2 Savi Headset
Charge Cradle
WH300 Headset |
WH350 Headset |
(Monaural) |
(Binaural) |
(One model included in each package - both models shown.)
Ear Cushions
Savi WH350 Headset Features
Headband
Indicator Light
Volume Up and
Down Button
Call Control Button |
Microphone |
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Mute Button
Plantronics Savi User Guide |
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1.3 HL10 Lifter (Optional)
Handset Lifter Arm
Ringer Microphone Jack (remove cover)
Power Cord
Height Switch
Accessory Jack
HL10 Lifter
Additional HL10 Lifter Parts (If Required)
Ringer Microphone |
Extender |
For Nortel i2004 |
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Arm |
phones only |
Plantronics Savi User Guide |
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2 Base Set Up
2.1 Attaching Charge Cradle to Base
1Connect the headset charge cradle to the base. Push firmly on the cradle until the cradle snaps in to place.
2.2 Connecting Base to Desk Phone
1Connect the telephone interface cable to the telephone interface cable jack on the base.
2Disconnect the handset coil cord from the desk phone.
3Connect the telephone interface cable to the now open handset port on the desk phone.
4Connect the handset coil cord to the telephone interface cable junction box.
5Place the handset back on the telephone cradle.
Note If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.
2.3 Connecting Power Supply to Base
1Connect the base power supply into the power jack on the base.
2Connect the power supply to outlet.
2.4 Positioning Base
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.
Plantronics Savi User Guide |
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3 Headset Set Up
3.1 Adjust the Headband
1To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the headset receivers so that the foam cushions sit comfortably over the center of your ears.
2On the WH300, position the stabilizer T-bar above your ear.
3For a tighter fit, gently pull the opposite ends of the headset inward as shown.
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3.2Adjust the Mouthpiece
1Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the boom near the microphone or earpiece.
2Position the click-stop turret and boom so that the microphone is two finger-widths from the corner of your mouth.
3Make sure the front of the microphone faces your mouth. If necessary, twist the microphone slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the microphone completely around.
2"
50.8mm
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front back
3.3 Docking and Charging the Headset
1Gently push the headset into the charge cradle.
The charging indicator light on the base will flash green to indicate that the headset battery is charging.
2Charge for at least 20 minutes prior to the first use.
A full charge takes 3 hours. The power indicator light will turn solid green.
Charging time
20 min .....................
Minimum charge before first use
3 hours ....................
Full charge
Charging
Indicator Light
Plantronics Savi User Guide |
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4 Configure and Test Call
4.1 Checking Configuration
1If your desk phone has a volume control set it to midrange.
2On the base, ensure the Configuration Switch is set to “A” and the Desk Phone Speaking Volume and Desk Phone Listening Volume are both set to 3.
7If the dial tone still does not sound clear, adjust the Configuration Switch until the dial tone sounds the best.
Note Multiple settings might work with your phone; however, only one is the optimal position.
8Press the call control button on the headset to complete configuration.
9Replace the handset into the desk phone cradle.
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Desk Phone |
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Desk Phone |
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Speaking Volume |
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Listening Volume |
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Configuration |
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Switch |
NOTE For most phones, these factory default settings will sound the best.
3With your headset on, press the call control button on the headset.
4Remove the handset from desk phone cradle.
5Listen for a dial tone. If the dial tone sounds clear, press the call control button on headset and continue with Step 4.2 Making a Test Call with Desk Phone.
6You can also fine tune the listening volume on the headset by pressing the volume up button [+] to increase the volume and the volume down button [-] to decrease the volume.
4.2 Making a Test Call with Desk Phone
1If your desk phone has a volume control, ensure it is set it to mid-range.
2. With your headset on, press the call control button on the headset.
3Remove the handset from desk phone cradle.
4Dial the number using your desk phone.
5If the listening volume is too loud or too soft, adjust the listening volume on the headset by pushing the call control button up to increase the volume and pushing down to decrease the volume.
6If the listening volume is still too loud or too soft adjust the Desk Phone Listening Volume on the base. A setting that is too high can produce an uncomfortable echo for you.
7If the speaking volume is too loud or too soft for your listener, adjust the Desk Phone Speaking Volume on the base to the best setting for your listener. A setting that is too high can produce an uncomfortable echo for you and a distorted sound for you listener.
8Press the call control button on the headset to end the test call.
9Replace the handset into the desk phone cradle.
For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: www.plantronics.com/healthandsafety.
Plantronics Savi User Guide |
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