Savi™ Office WO200
Professional Wireless Headset System
(WO1™ Base + WH200™ Headset)
with Optional HL10™ Lifter
User Guide
Welcome
Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi Office WO200 Professional Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
Refer to the CD for Animated Set Up instructions.
Plantronics Savi User Guide
Contents
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Package Contents and Features............................ |
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1.1 |
Savi Base.................................................................. |
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1.2 |
Savi Headset............................................................ |
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1.3 |
HL10 Lifter (Optional)............................................... |
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Base Set Up........................................................... |
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2.1 |
Attaching Charge Cradle to Base............................. |
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2.2 |
Connecting Base to Desk Phone............................. |
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2.3 |
Connecting Power Supply to Base.......................... |
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2.4 |
Positioning Base....................................................... |
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Headset Set Up ..................................................... |
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3.1 |
Fitting Headset......................................................... |
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3.2 |
Docking and Charging the Headset......................... |
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Configure and Test Call ......................................... |
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4.1 |
Checking Configuration............................................ |
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4.2 |
Making a Test Call with Desk Phone........................ |
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Lifter Set Up (Optional) ........................................ |
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5.1 |
Installing Lifter........................................................ |
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5.2 |
If You Do Not Hear a Dial Tone............................... |
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5.3 |
Additional Parts (if required)................................... |
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PC Set Up ........................................................... |
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6.1 |
Installing USB Cable............................................... |
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6.2 |
Installing PerSono Suite Software.......................... |
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6.3 |
Making a Test Call with PC..................................... |
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7 Using Your Savi Office Professional Wireless |
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Headset System .................................................. |
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Powering up Headset................................................... |
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Placing, Answering and Ending Calls with |
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Desk Phone.................................................................. |
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Placing, Answering and Ending Calls with PC............. |
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Switching Between Desk Phone and PC Audio .......... |
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Mixing Desk Phone and PC Audio .............................. |
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Muting the Headset...................................................... |
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Subscribing a Master Headset..................................... |
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Conferencing In Up to Three Additional Headsets....... |
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Setting Default Line to Desk Phone or PC................... |
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Toggling On/Off Over-the-Air Subscription.................. |
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Setting the Range......................................................... |
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Ending Subscription..................................................... |
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Placing the Headset in Sleep Mode............................. |
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Subscription Button Indicator Light............................. |
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Desk Phone and PC Talk Buttons |
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Indicator Lights............................................................. |
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Talk Time...................................................................... |
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Desk Phone and PC Talk Buttons |
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“Rules to Live By”......................................................... |
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Headset Call Control Button Functions........................ |
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Headset Indicator Light................................................ |
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Headset Tones.............................................................. |
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8 PerSono Suite Software....................................... |
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Audio Control............................................................... |
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Softphone Support....................................................... |
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Settings Screen – Headset and Base........................... |
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Help for Base Settings................................................. |
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PC Panel Screen.......................................................... |
24 |
Security Screen............................................................ |
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Support Screen............................................................ |
24 |
Upgrade Firmware........................................................ |
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Upgrade Software........................................................ |
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9 Troubleshooting and Common Questions............ |
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Plantronics Savi User Guide
1 Package Contents and Features
1.1 Savi WO1 Base
CD includes:
• PerSono® Suite Software
• Animated Setup Guide
• Complete User Guide
Base Power Supply
Telephone
Interface Cable
Base
USB Cable
Savi WO1 Base Features
PC Talk Button |
Desk Phone Talk Button |
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Indicator Light |
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Indicator Light |
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Desk Phone
Speaking
Volume
Configuration |
Desk Phone |
Subscription |
Power/ |
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USB Port |
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Switch |
Listening |
Button and |
Charging |
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Telephone Interface |
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Volume |
Indicator |
Indicator |
Power |
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Cable Jack |
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Light |
Light |
Jack |
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Handset |
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Lifter Jack |
Plantronics Savi User Guide |
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1.2 Savi WH200 Headset
Headset with Pre-Installed Eartip |
Charge Cradle |
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Eartips
Savi WH200 Headset Features
Volume Up Button (also controls switching functions)
Volume Down Button (also controls mute)
Call Control Button
Indicator Light
Microphone
Plantronics Savi User Guide |
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1.3 HL10 Lifter (Optional)
Handset Lifter Arm
Ringer Microphone Jack (remove cover)
Power Cord
Height Switch
Accessory Jack
HL10 Lifter
Additional HL10 Lifter Parts (If Required)
Ringer Microphone |
Extender |
For Nortel i2004 |
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Arm |
phones only |
Plantronics Savi User Guide |
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2 Base Set Up
2.1 Attaching Charge Cradle to Base
1Connect the headset charge cradle to the base. Push firmly on the cradle until the cradle snaps in to place.
2.2 Connecting Base to Desk Phone
1Connect the telephone interface cable to the telephone interface cable jack on the base.
2Disconnect the handset coil cord from the desk phone.
3.Connect the telephone interface cable to the now open handset port on the desk phone.
4Connect the handset coil cord to the telephone interface cable junction box.
5Place the handset back on the telephone cradle.
Note If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.
2.3 Connecting Power Supply to Base
1Connect the base power supply into the power jack on the base.
2Connect the power supply to outlet. The power indicator light will be solid green.
2.4 Positioning Base
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.
Plantronics Savi User Guide |
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3 Headset Set Up
3.1 Fitting Headset
The headset comes with a pre-installed eartip. To install a different eartip see the following:
1Remove the pre-installed eartip by pushing in and turning the eartip CLOCKwise, then pull firmly.
2Choose the size and style of eartip that fits most comfortably. Align eartip tabs with notches in headset. Push in firmly and twist COUNTER clockwise.
note When installing a gel tip ensure the raised part of the eartip is pointed toward the curved section of the headset as shown.
3Slide the headset over and behind your ear, then press gently toward your ear.
4Rotate the microphone boom until it is pointed toward your mouth.
5The headset can be converted for wearing on left ear as follows:
a.Rotate the microphone boom up.
b.Turn microphone boom around.
c.Rotate microphone boom down.
3.2Docking and Charging the Headset
1Gently push the headset into the charge cradle.
The charging indicator light on the base will flash green to indicate that the headset battery is charging.
2Charge for at least 20 minutes prior to the first use.
A full charge takes 3 hours.
Charging time
20 min .....................
Minimum charge before first use
3 hours ....................
Full charge
Charging
Indicator Light
Plantronics Savi User Guide |
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4 Configure and Test Call
4.1 Checking Configuration
1If your desk phone has a volume control set it to midrange.
2On the base, ensure the Configuration Switch is set to “A” and the Desk Phone Speaking Volume and Desk Phone Listening Volume are both set to 3.
7If the dial tone still does not sound clear, adjust the Configuration Switch until the dial tone sounds the best.
Note Multiple settings might work with your phone; however, only one is the optimal position.
8Press the call control button on the headset to complete configuration.
9Replace the handset into the desk phone cradle.
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Desk Phone |
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Desk Phone |
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Speaking Volume |
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Listening Volume |
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Configuration |
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Switch |
NOTE For most phones, these factory default settings will sound the best.
3With your headset on, press the call control button on the headset.
4Remove the handset from desk phone cradle.
5Listen for a dial tone. If the dial tone sounds clear, press the call control button on headset and continue with Step 6. Making a Test Call with Desk Phone.
6You can also fine tune the listening volume on the headset by pressing the volume up button [+] to increase the volume and the volume down button [-] to decrease the volume.
4.2 Making a Test Call with Desk Phone
1If your desk phone has a volume control, ensure it is set it to mid-range.
2. With your headset on, press the call control button on the headset.
3Remove the handset from desk phone cradle.
4Dial the number using your desk phone.
5If the listening volume is too loud or too soft, adjust the listening volume on the headset by pushing the volume up button [+] to increase the volume and the volume down button [-] to decrease the volume.
6If the listening volume is still too loud or too soft adjust the Desk Phone Listening Volume on the base. A setting that is too high can produce an uncomfortable echo for you.
7If the speaking volume is too loud or too soft for your listener, adjust the Desk Phone Speaking Volume on the base to the best setting for your listener. A setting that is too high can produce an uncomfortable echo for you and a distorted sound for you listener.
8Press the call control button on the headset to end the test call.
9Replace the handset into the desk phone cradle.
For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: www.plantronics.com/healthandsafety.
Plantronics Savi User Guide |
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