Plantronics WO100 User Manual

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SaviOffice WO100

Wireless Headset System

with Optional HL10Lifter

User Guide

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi Office WO100 (WO1 Base and WH100/WH110 Headset) Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

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Refer to the CD for Animated Set Up instructions.

Plantronics Savi User Guide

Contents

1 Package Contents and Features............................

4

1.1

Savi Base..................................................................

4

1.2

Savi Headset............................................................

5

1.3

HL10 Lifter (Optional)...............................................

6

2 Base Set Up...........................................................

7

2.1

Attaching Charge Cradle to Base.............................

7

2.2

Connecting Base to Desk Phone.............................

7

2.3

Connecting Power Supply to Base..........................

7

2.4

Positioning Base.......................................................

7

3 Headset Set Up .....................................................

8

3.1

Fitting Headset.........................................................

8

3.2

Docking and Charging the Headset.........................

8

4 Configure and Test Call .........................................

9

4.1

Checking Configuration............................................

9

4.2

Making a Test Call with Desk Phone........................

9

5 Lifter Set Up (Optional) ........................................

10

5.1

Installing Lifter........................................................

10

5.2

If You Do Not Hear a Dial Tone...............................

10

5.3

Additional Parts (if required)...................................

11

6 PC Set Up ...........................................................

12

6.1

Installing USB Cable...............................................

12

6.2

Installing PerSono Suite Software..........................

12

6.3

Making a Test Call with PC.....................................

12

7........

Using Your Savi Office Professional Wireless

Headset System ..................................................

13

Powering up Headset...................................................

13

Placing, Answering and Ending Calls with

 

Desk Phone..................................................................

13

Placing, Answering and Ending Calls with PC.............

14

Switching Between Desk Phone and PC Audio ..........

14

Mixing Desk Phone and PC Audio ..............................

14

Muting the Headset......................................................

15

Subscribing a Master Headset.....................................

15

Conferencing In Up to Three Additional Headsets.......

15

Setting Default Line to Desk Phone or PC...................

16

Toggling On/Off Over-the-Air Subscription..................

16

Setting the Range.........................................................

16

Ending Subscription.....................................................

16

Placing the Headset in Sleep Mode.............................

16

Subscription Button Indicator Light.............................

16

Desk Phone and PC Talk Buttons

 

Indicator Lights.............................................................

16

Talk Time......................................................................

17

Desk Phone and PC Talk Buttons

 

“Rules to Live By”.........................................................

17

Headset Call Control Button Functions........................

17

Headset Indicator Light................................................

17

Headset Tones..............................................................

17

8 PerSono Suite Software.......................................

18

Audio Control...............................................................

18

Softphone Support.......................................................

20

Settings Screen – Headset and Base...........................

21

Help for Base Settings.................................................

22

PC Panel Screen..........................................................

24

Advanced Settings.......................................................

24

Security Screen............................................................

24

Support Screen............................................................

25

Updates........................................................................

25

9 Troubleshooting and Common Questions............

26

Plantronics Savi User Guide

Plantronics WO100 User Manual

1 Package Contents and Features

1.1 Savi WO1 Base

CD includes:

 

• PerSono® SuiteTM Software

 

• Animated Setup Guide

 

• Complete User Guide

Base Power Supply

 

Telephone

Interface Cable

Base

USB Cable

Savi WO1 Base Features

PC Talk Button

Desk Phone Talk Button

Indicator Light

Indicator Light

 

Desk Phone

Speaking

Volume

Configuration

Desk Phone

Subscription

Charging

 

USB Port

Switch

Listening

Button and

Indicator

 

 

 

 

Volume

Indicator

Light

 

Telephone Interface

 

 

Light

 

Power

 

 

 

Cable Jack

 

 

 

 

Jack

 

 

 

 

 

 

 

 

 

 

Handset

 

 

 

 

 

Lifter Jack

Plantronics Savi User Guide

4

1.2 Savi WH100/WH110 Headset

Headband

Headset with Pre-Installed

Earloop and Ear Tab

Foam Ear Cushions

Extra Ear Tab

Charge Cradle

 

Savi WH100/WH110 Headset Features

Earloop

Indicator Light

Ear Tab

Call Control Button (also controls volume, mute and switching functions)

Microphone

Plantronics Savi User Guide

5

1.3 HL10 Lifter (Optional)

Handset Lifter Arm

Ringer Microphone Jack (remove cover)

Power Cord

Height Switch

Accessory Jack

HL10 Lifter

Additional HL10 Lifter Parts (If Required)

Ringer Microphone

Extender

For Nortel i2004

 

Arm

phones only

Plantronics Savi User Guide

6

2 Base Set Up

2.1 Attaching Charge Cradle to Base

1Connect the headset charge cradle to the base. Push firmly on the cradle until the cradle snaps in to place.

2.2 Connecting Base to Desk Phone

1Connect the telephone interface cable to the telephone interface cable jack on the base.

2Disconnect the handset coil cord from the desk phone.

3Connect the telephone interface cable to the now open handset port on the desk phone.

4Connect the handset coil cord to the telephone interface cable junction box.

5Place the handset back on the telephone cradle.

Note If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

2.3 Connecting Power Supply to Base

1Connect the base power supply into the power jack on the base.

2Connect the power supply to outlet.

2.4 Positioning Base

The minimum recommended separation between your desk phone and the base is 6 inches.

The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.

Plantronics Savi User Guide

7

3 Headset Set Up

3.1 Fitting Headset

The headset comes with a pre-installed earloop and ear tab. An optional headband is also provided.

1To install the headband, rotate the pre-installed earloop so the earloop and headset are aligned with one another as shown. Gently unsnap the earloop from the headset.

NOTE The headset or earloop can be damaged if they are not aligned with one another before removing.

2Hold the headband so it is aligned to receive the headset as shown and snap the headband into the headset.

3Adjust the headband to fit.

4For either wearing option rotate the headset until the microphone is pointed toward your mouth.

5The headset can be converted for wearing on the left or right ear with both earloop and headband.

Ear Tab

Headset

Earloop

Headband

6The ear tab has been designed to maximize stability of the headset. It can be rotated on the headset to optimize its fit and comfort in the ear. If desired, the ear tab can be removed by pulling tab from the headset.

3.2 Docking and Charging the Headset

1Gently push the headset into the charge cradle.

The charging indicator light on the base will flash green to indicate that the headset battery is charging.

2Charge for at least 20 minutes prior to the first use.

A full charge takes 3 hours. The indicator light will turn solid green.

Charging time

20 min .....................

Minimum charge before first use

3 hours ....................

Full charge

Charging

Indicator Light

Plantronics Savi User Guide

8

4 Configure and Test Call

4.1 Checking Configuration

1If your desk phone has a volume control set it to midrange.

2On the base, ensure the Configuration Switch is set to “A” and the Desk Phone Speaking Volume and Desk Phone Listening Volume are both set to 3.

7If the dial tone still does not sound clear, adjust the Configuration Switch until the dial tone sounds the best.

Note Multiple settings might work with your phone; however, only one is the optimal position.

8Press the call control button on the headset to complete configuration.

9Replace the handset into the desk phone cradle.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Desk Phone

 

 

Desk Phone

 

Speaking Volume

 

 

Listening Volume

 

 

 

 

Configuration

 

 

 

 

Switch

NOTE For most phones, these factory default settings will sound the best.

3With your headset on, press the call control button on the headset.

4Remove the handset from desk phone cradle.

5Listen for a dial tone. If the dial tone sounds clear, press the call control button on headset and continue with Step 4.2 Making a Test Call with Desk Phone.

6If the dial tone is too loud or too soft, adjust the headset volume by pushing the call control button up to increase the volume or down to decrease the volume.

4.2 Making a Test Call with Desk Phone

1If your desk phone has a volume control, ensure it is set it to mid-range.

2. With your headset on, press the call control button on the headset.

3Remove the handset from desk phone cradle.

4Dial the number using your desk phone.

5If the listening volume is too loud or too soft, adjust the listening volume on the headset by pushing the call control button up to increase the volume and pushing down to decrease the volume.

6If the listening volume is still too loud or too soft adjust the Desk Phone Listening Volume on the base. A setting that is too high can produce an uncomfortable echo for you.

7If the speaking volume is too loud or too soft for your listener, adjust the Desk Phone Speaking Volume on the base to the best setting for your listener. A setting that is too high can produce an uncomfortable echo for you and a distorted sound for you listener.

8Press the call control button on the headset to end the test call.

9Replace the handset into the desk phone cradle.

For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at

moderate levels. For more information on headsets and hearing

visit: www.plantronics.com/healthandsafety.

NOTE Do not press the call control button in when adjusting the volume otherwise the call can be ended accidentally.

Plantronics Savi User Guide

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