Plantronics WO201, HL10 User Manual

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Savi® Office WO201

Wireless Headset System

with Optional HL10Lifter

User Guide

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi Office WO201 (WO1 Base and WH200/WH210 Headset) Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

Refer to the CD for Animated Set Up instructions.

Plantronics Savi User Guide

Contents

1

Package Contents and Features............................

4

 

1.1

Savi Base..................................................................

4

 

1.2

Savi Headset............................................................

5

 

1.3

HL10 Lifter (Optional)...............................................

6

2

Base Set Up...........................................................

7

 

2.1

Attaching Charge Cradle to Base.............................

7

 

2.2

Connecting Base to Desk Phone.............................

7

 

2.3

Connecting Power Supply to Base..........................

7

 

2.4

Positioning Base.......................................................

7

3

Headset Set Up .....................................................

8

 

3.1

Fitting Headset.........................................................

8

 

3.2

Docking and Charging the Headset.........................

8

4

Configure and Test Call .........................................

9

 

4.1

Checking Configuration............................................

9

 

4.2

Making a Test Call with Desk Phone........................

9

5

Lifter Set Up (Optional) ........................................

10

 

5.1

Installing Lifter........................................................

10

 

5.2

If You Do Not Hear a Dial Tone...............................

10

 

5.3

Additional Parts (if required)...................................

11

6

PC Set Up ...........................................................

12

 

6.1

Installing USB Cable...............................................

12

 

6.2

Making a Test Call with Microsoft Office

 

 

Communicator..............................................................

12

 

6.3

Installing Plantronics Software (optional)...............

12

7 Using Your Savi Office Wireless Headset System .13

Powering up Headset...................................................

13

Placing, Answering and Ending Calls with

 

Desk Phone..................................................................

13

Placing, Answering and Ending Calls with Microsoft

 

Office Communicator...................................................

13

Placing, Answering and Ending Calls with

 

Other Softphones.........................................................

14

Switching Between Desk Phone and PC Audio ..........

14

Mixing Desk Phone and PC Audio ..............................

14

Muting the Headset......................................................

15

Subscribing a Master Headset.....................................

15

Conferencing In Up to Three Additional Headsets.......

15

Setting Default Line to Desk Phone or PC...................

16

Toggling On/Off Over-the-Air Subscription..................

16

Setting the Range.........................................................

16

Ending Subscription.....................................................

16

Desk Phone and PC Talk Buttons

 

“Rules to Live By”.........................................................

16

Subscription Button Indicator Light.............................

16

Desk Phone and PC Talk Buttons

 

Indicator Lights.............................................................

16

Talk Time......................................................................

17

Checking Headset Battery Level..................................

17

Headset Call Control Button Functions........................

17

Placing the Headset in Sleep Mode.............................

17

Headset Indicator Light................................................

17

Headset Tones..............................................................

17

8 Plantronics Software Platform..............................

18

Softphone Support..................................................

18

Plantronics Update Manager........................................

18

Plantronics Control Panel.........................................

19

Battery Life.............................................................

19

Devices Tab..................................................................

19

Applications Tab......................................................

20

Preferences Tab......................................................

21

About Tab...............................................................

21

Help for Device Settings - USB Adapter......................

22

Help for Device Settings - Advanced...........................

22

9 Troubleshooting and Common Questions............

23

Plantronics Savi User Guide

Plantronics WO201, HL10 User Manual

1 Package Contents and Features

1.1 Savi WO1 Base

CD includes:

• Plantronics Software

• Animated Setup Guide

• Complete User Guide

Base Power Supply

Telephone

Interface Cable

Base

USB Cable

Savi WO1 Base Features

PC Talk Button

Desk Phone Talk Button

Indicator Light

Indicator Light

 

Desk Phone

Speaking

Volume

Configuration

Desk Phone

Subscription

Charging

 

USB Port

 

 

Switch

Listening

Button and

Indicator

 

Telephone Interface

 

Volume

Indicator

Light

Power

 

Cable Jack

 

 

Light

 

Jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Handset

 

 

 

 

 

Lifter Jack

Plantronics Savi User Guide

4

1.2 Savi WH200/WH210 Headset

Headset with Pre-Installed Eartip

Charge Cradle

 

Eartips

Savi WH200/WH210 Headset Features

Volume Up Button (also controls switching functions)

Volume Down Button (also controls mute)

Call Control Button

Indicator Light

Microphone

Plantronics Savi User Guide

5

1.3 HL10 Lifter (Optional)

Handset Lifter Arm

Ringer Microphone Jack (remove cover)

Power Cord

Height Switch

Accessory Jack

HL10 Lifter

Additional HL10 Lifter Parts (If Required)

Ringer Microphone

Extender

For Nortel i2004

 

Arm

phones only

Plantronics Savi User Guide

6

2 Base Set Up

2.1 Attaching Charge Cradle to Base

1Connect the headset charge cradle to the base. Push firmly on the cradle until the cradle snaps in to place.

2.2 Connecting Base to Desk Phone

1Connect the telephone interface cable to the telephone interface cable jack on the base.

2Disconnect the handset coil cord from the desk phone.

3.Connect the telephone interface cable to the now open handset port on the desk phone.

4Connect the handset coil cord to the telephone interface cable junction box.

5Place the handset back on the telephone cradle.

Note If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

2.3 Connecting Power Supply to Base

1Connect the base power supply into the power jack on the base.

2Connect the power supply to outlet.

2.4 Positioning Base

The minimum recommended separation between your desk phone and the base is 6 inches.

The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.

Plantronics Savi User Guide

7

3 Headset Set Up

3.1 Fitting Headset

The headset comes with a pre-installed eartip. To install a different eartip see the following:

1Remove the pre-installed eartip by pushing in and turning the eartip CLOCKwise, then pull firmly.

2Choose the size and style of eartip that fits most comfortably. Align eartip tabs with notches in headset. Push in firmly and twist COUNTER clockwise.

note When installing a gel tip ensure the raised part of the eartip is pointed toward the curved section of the headset as shown.

3Slide the headset over and behind your ear, then press gently toward your ear.

4Rotate the microphone boom until it is pointed toward your mouth.

5The headset can be converted for wearing on left ear as follows:

a.Rotate the microphone boom up.

b.Turn microphone boom around.

c.Rotate microphone boom down.

3.2Docking and Charging the Headset

1Gently push the headset into the charge cradle.

The charging indicator light on the base will flash green to indicate that the headset battery is charging.

2Charge for at least 20 minutes prior to the first use.

A full charge takes 3 hours. The indicator light will turn solid green.

Charging time

20 min .....................

Minimum charge before first use

3 hours ....................

Full charge

Charging

Indicator Light

Plantronics Savi User Guide

8

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