Plantronics CT14 User Manual

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Plantronics CT14

User Guide

Welcome

Thank you for selecting the CT14 DECTCordless Headset Telephone from Plantronics. This guide contains instructions for setting up and using your system. Please refer to the safety instructions on page 28 of this guide for important product safety information prior to installation or use of the product.

Getting Assistance

The Plantronics Technical Assistance Center is ready to assist you. You

can find answers to frequently asked questions, ask a question using e-mail, receive service over the Internet, or speak directly with a representative. Visit www.plantronics.com/support or call 1-866-363-BLUE (2583).

Registering Your Product

Visit www.plantronics.com/productregistration to register your product online so we can provide you with the best service and technical support.

 

Contents

Getting Started

 

Package Contents ...............................................................................................

1

Components .......................................................................................................

2

Installing the Dial Pad Battery ..............................................................................

4

Wearing the Dial Pad with the Belt Clip ................................................................

5

Hooking up the Base ...........................................................................................

6

Charging the Dial Pad..........................................................................................

6

Wearing the Headset ...........................................................................................

7

Placing, Receiving and Ending Calls ....................................................................

8

Adjusting Volume and Muting Calls ......................................................................

8

Traveling Out-of-Range........................................................................................

9

Settings

 

Language Setup ..................................................................................................

9

Time and Day Setup ............................................................................................

9

Ringer Tone Setting ...........................................................................................

10

To Change the Ring Tone...................................................................................

10

Ringer Volume Setup .........................................................................................

10

Activating Auto Talk ...........................................................................................

11

Activating Any Key Answer ................................................................................

11

Activating the Key Touch Tone ...........................................................................

11

Setting the Dial Mode ........................................................................................

12

Tone Dialing Switch Over ...................................................................................

12

Changing Dial Pad Banner.................................................................................

12

Changing the Line Mode for Multiple Extensions................................................

13

Resetting the Dial Pad .......................................................................................

13

Re-registering the Dial Pad ................................................................................

14

Calling Features

 

Muting the Ringer ..............................................................................................

14

Placing a Call on Hold .......................................................................................

14

Redialing a Number ...........................................................................................

14

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Deleting a Redial Record ...................................................................................

15

Adjusting the Audio Tone ...................................................................................

15

Locating the Dial Pad ........................................................................................

15

Low Battery Alert ...............................................................................................

15

Phonebook

 

Creating Phonebook Entries ..............................................................................

16

Entering Text from Dial Pad................................................................................

17

Assigning Ring Tones ........................................................................................

18

Viewing the Phonebook .....................................................................................

18

Making Calls from the Phonebook .....................................................................

19

Editing Phonebook Entries.................................................................................

19

Deleting a Phonebook Entry ..............................................................................

19

Deleting All Phonebook Entries ..........................................................................

19

Storing Caller ID or Redial Numbers...................................................................

20

Chain Dialing from the Phonebook.....................................................................

20

Subscription Services

 

Using Call Waiting..............................................................................................

21

Using Caller ID...................................................................................................

21

Viewing the Caller ID List ...........................................................................

21

Deleting One or All Numbers from the Caller ID List ...................................

22

Making a Call from a Caller ID Record .......................................................

22

Adding or Deleting “1” in Caller ID Record .................................................

22

Seven-digit Dialing.....................................................................................

23

Accessing Your Voicemail Service......................................................................

24

One-touch Voice Mail Access ....................................................................

24

Setting Voice Mail Signaling Tone...............................................................

25

Resetting the Voice Message Indicator ......................................................

25

Using Multiple CT14 Units Together ...............................................................

26

Troubleshooting...............................................................................................

26

Safety Instructions ..........................................................................................

28

Limited Warranty .............................................................................................

29

Regulatory Notices..........................................................................................

30

Package Contents

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Base

Convertible Headset

Dial Pad

Battery Pack

Battery Door

Belt Clip

 

 

 

 

 

 

 

 

 

 

User Guide

 

 

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Telephone Cable

AC Power Adapter

User Guide

iv

1

Plantronics CT14 User Manual

Base Components

Dial Pad Components

Front View

Top View

 

2

 

1

 

1

 

 

 

3

7

 

4

8

2

5

9

6

10

3

4

5

11

 

 

 

12

Front View

Back View

 

1

Base antenna / headset holder

1

Headset Jack

2

CHARGE indicator (LED)

2

MESSAGE WAITING* indicator (LED)

3

PAGE key

3

TALK / FLASH key

4

DC power input

4

PHONEBOOK / LEFT (Phonebook / left cursor) key

5

Telephone line jack

5

DOWN key

 

 

6

UP key

 

 

7

END key

 

 

8

CID / RIGHT (Caller ID* / right cursor) key

 

 

9

MENU / SEL (Menu / Select) key

 

 

10

INT’COM / CLEAR (Intercom / Clear) key

 

 

11

VOICEMAIL*/ MUTE key

 

 

12

PAUSE / REDIAL key

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* For more information, see Subscription Services on page 21.

2

3

Installing the Dial Pad Battery

Black

Red

White

1Remove the belt clip

by pulling one side of the belt clip to release the tab from the hole.

2 Squeeze the latch on the battery compartment cover and lift the cover.

3Connect the Battery Pack connector.

Do not force. Plastic connectors will fit in only one way.

4 Insert battery pack into the battery compartment.

5Insert tabs of cover into slots and push down to securely close the cover.

Wearing the Dial Pad with the Belt Clip

Cable route

1 Plug the headset cord into the 2.5mm jack on the top of the dial pad.

2Route the cord through the dial pad’s cable routing slot on the back of the dial pad.

Attach the belt clip only after you have routed the cord.

3Insert the tabs on the sides of the belt clip into the holes on either side of the dial pad.

Press the belt clip down until it clicks into place.

To remove the belt clip pull one side of the belt clip to release the tab from the hole.

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Hooking Up the Base

Back View

1Connect the AC adapter power cord to the base and an active AC outlet.

2 Route the power cord as shown in the illustration.

3 Raise the Base Antenna to a vertical position.

Charging the Dial Pad

1Insert the dial pad into the charging cradle on the base.

Charge for 15 – 20 hours. The CHARGE indicator light will go on.

2Once the dial pad is fully charged,

plug one end of the telephone cord into the base and plug the other end into an active telephone outlet.

NOTE To maximize battery performance, the battery should be charged and discharged once every six months.

Wearing the Headset

1

2

1Place the headset on your head so the speaker covers your ear.

Adjust the tip of the microphone boom toward the corner of your mouth.

2 You can wear the headset on either ear.

3The headset has two wearing options:

over-the-head or over-the-ear. The headset ships configured in the over-the-ear wearing style.

See illustration below for directions to convert headset to over-the-head wearing style.

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Placing, Receiving and Ending Calls

Placing Calls

Press and listen for the dial tone. Dial the number.

OR

Dial the number and then press .

Receiving Calls

1Press .

(If Any Key Answer is on, press any key on the dial pad.)

2If dial pad is on base, pick up the dial pad and press .

(If Auto Talk is on, the phone will answer when you pick up the dial pad from the base.)

For information on setting up Any Key Answer or Auto Talk, see page 11.

Ending Calls

Press or return the dial pad to the base.

Adjusting Volume and Muting Calls

Adjusting Volume

You can adjust the headset listening volume while you are on a call using or . You can choose from six volume levels.

Muting Calls

1 During a call, press .

Mute On appears briefly on the display

2The mute icon will also appear in the display and remain on the screen until muting is canceled.

3To cancel muting, press again.

Mute Off appears briefly and the mute icon will disappear.

Traveling Out-of-Range

Your CT14 has a range of up to 300 ft. from the charging base. If you travel out of range while the dial pad is in standby, the dial pad will display Out Of Range, and you will not be able to place/answer calls.

If you travel out of range while on a call, the dial pad will beep, display Out Of Range, and then go to standby. The base will maintain the connection for

30 seconds after the dial pad goes out of range.

If you move the dial pad back within range of the base within 30 seconds, press to pick up the call again.

Settings

Language Setup

Your dial pad supports three languages: English, French and Spanish. The default language is English.

1

To select a different language, press

.

 

 

2

Use

or

to select Handset Setup menu, then press

.

 

3

Use

or

to select Handset Language submenu, then press

.

4Move the cursor to choose English, Français (French) or Español (Spanish).

5 Press to confirm.

Time and Day Setup

 

 

 

 

 

 

 

1

To change the day or time shown in the display, press

 

.

 

2

Move the cursor to Day & Time and press

 

.

 

 

 

 

 

 

 

 

 

 

 

3

Use

 

or

 

to select the day of the week, and press

 

 

.

 

 

 

4

 

 

 

 

Use the number keypad (0 through 9) to enter the hour and minutes.

5Use or to select AM or PM, and press . You will hear a confirmation tone.

NOTE With the phone in standby, the day of the week does not appear on the dial pad display.

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Melodies
Fur Elise (Elise)
We Wish You A Merry Christmas (Merry-Xmas) Beethoven’s Symphony #9 (Beethoven9) Home Sweet Home (Hm Swt Hm)

Settings

Ringer Tone Setting

You may choose from three tones or four melodies for your phone’s primary ring tone.

Tones

Flicker

Clatter

Wake Up

To Change the Ring Tone

1

Press

 

.

2

Select the Handset Setup menu, and then the Ringer Tones submenu.

3Move the cursor or to select a ring tone.

As each ring tone is highlighted, you will hear a sample (unless the dial pad ringer volume is set to Off).

4 When you hear the tone you want to use, press to confirm.

Ringer Volume Setup

You can choose from three ringer volume settings (Off, Low and High).

With the phone in standby, press or .

The display shows the current volume level and the dial pad sounds the ringer at that level.

If ringer volume is set to Off, the bell icon will appear on the screen next to the word Off while in standby mode.

Use to make the ringer volume louder or use to make it softer or turn it completely off. When you hear the ringer volume level you want to use, stop pressing keys. The dial pad will use the new ringer volume starting with the next incoming call.

NOTE For temporary ringer mute, see Muting the Ringer (Temporarily) on page 14.

Settings

Activating Auto Talk

Auto Talk allows you to answer the phone simply by picking up the dial pad from the base. You do not have to press a button to answer the call.

1

Press

.

 

 

 

2

Select the Handset Setup menu, and then the Auto Talk submenu.

3

Move the cursor

or

to select On or Off. Press

to confirm.

Activating Any Key Answer

Any Key Answer allows you to answer the phone by pressing any key on the dial pad.

1 Press .

2Select the Handset Setup menu, and then the Any Key Answer submenu.

3 Move the cursor to select On or Off. Press to confirm.

Activating the Key Touch Tone

Key Touch Tone is the tone your keypad makes when keys are pressed. You can turn this tone on or off.

1 Press .

2Select the Handset Setup menu, and then the Key Touch Tone submenu.

3 Move the cursor to select On or Off. Press to confirm.

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Settings

Setting Dial Mode

Your CT14 is set to tone dialing by default, but you can change the dial mode to pulse dialing.

1

To change the dial mode, press

 

.

 

 

2

Select the Global Setup menu, and then the Dial Mode submenu.

3

Move the cursor to select Tone or Pulse. Press

 

to confirm.

 

Tone Dialing Switch Over

If your phone is set to pulse dialing, you can temporarily switch to tone dialing after the call connects. This feature is useful when you need tone dialing to use automated menu systems.

Make your call normally. Once your call connects, press on the dial pad. Any digits you enter from then on will be sent with tone dialing. When this particular call ends, the phone automatically returns to pulse dialing.

Changing Dial Pad Banner

The dial pad banner is what you see on the dial pad screen when it is in standby. The default banner is Handset #1.

1

To customize the dial pad banner, press

 

.

2

Select the Handset Setup menu, and then the Banner submenu.

3

Enter the new banner name.

 

 

 

(See Entering Text from Your Dial Pad on page 17.)

4

Press

 

to confirm.

 

 

 

 

 

NOTE The number will always appear on the banner as that is related to the multi-unit functions. (See page 26 for details.)

Settings

Changing the Line Mode for Multiple Extensions

Line mode refers to the method that telephones use to signal each other that an extension is in use. Customer service may recommend changing the line mode if you have any of the following problems:

Your phone keeps ringing after someone answers on an extension phone.

Your answering system doesn’t stop recording when you answer on an extension phone.

Caller ID displays briefly and then clears.

1

Press

 

.

 

 

2

Select the Global Setup menu, and then the Set Line Mode submenu.

3

If Instructed by Customer Service Press [select] appears. Press

 

.

 

4

Move the cursor to select Type - A, Type - B or Off.

 

 

5

Press

 

. You will hear a confirmation tone.

 

 

 

 

 

Resetting the Dial Pad

If you are having trouble with a particular dial pad or if you want to replace a dial pad, first clear the registration information from the base and the dial pad.

1 Press and hold and for at least five seconds.

2 Select Base Unavailable.

3 Select the base which you want to de-register from, and press .

4 The phone will ask you to confirm the de-registration. Select Yes.

5The dial pad deletes its own base information without contacting the base.

If the dial pad was registered to only one base, it displays Dial pad not registered-place dial pad on base to register. See your Owner’s Manual for help. If the dial pad is still registered to another base, it searches for the other base and then returns to standby.

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Settings

Re-registering the Dial Pad

After the dial pad is de-registered, you must re-register the dial pad before you can use it.

1 Place the dial pad in the base cradle for several seconds.

2When the dial pad has registered to the base, the LCD will display Registration complete, then show the dial pad ID number.

If the display shows Registration failed, try the process again.

Calling Features

Muting the Ringer (Temporarily)

The dial pad must be off the base to mute the ringer.

1While the phone is ringing, press or to mute the ringer for this call.

2 The phone will ring again on the next call.

Placing a Call on Hold

1During a call, press to place the caller on hold.

The display screen will read Line On Hold.

2To return to the party on hold, press .

The phone will return to the holding party.

NOTE Once five minutes has passed, the on hold party’s line will be disconnected.

Redialing a Number

You can quickly redial the last five numbers dialed on each dial pad.

1 With the phone in standby, press the to open the redial list.

2 Use and or to scroll through the redial list.

3 When you find the number you want to dial, press .

NOTE You can also press

 

before you open the

 

 

redial list. Find the phone number you want to dial, and then press

 

.

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Calling Features

Deleting a Redial Record

1 With the phone in standby, press .

2 Use and to scroll through the redial list.

3When you find the redial number you want to delete, press and select Delete Entry.

4 When the phone asks you to confirm, select Yes.

Adjusting the Audio Tone

If you aren’t satisfied with the audio quality of your phone, you can adjust the Audio Tone of the headset while on a call. Your phone gives you three audio tone options: Low, Natural and High; the default setting is Natural Tone.

1 To adjust the audio tone while on a call, press .

2 Move the cursor to select Audio Tone, and then press .

3Move the cursor to select desired option and then press to confirm.

Locating the Dial Pad

1To locate a misplaced dial pad, press PAGE on the base when the phone is in standby.

2The dial pad(s) connected to the paging base will beep for one minute, and Paging appears on the dial pad display.

3 To cancel paging, press PAGE again or any key on the found dial pad.

Low Battery Alert

 

When Low Battery - Charge Handset appears

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in the dial pad display and the phone is in standby,

 

none of the keys will operate.

 

If you are on a call, complete your conversation as quickly as possible, and return the dial pad to the cradle. The battery pack needs to be charged when the empty battery icon appears.

15

Phonebook

The phonebook in the dial pad holds up to 70 names and numbers. When the phonebook is full, the dial pad beeps and shows Memory Full on the display. You will not be able to add any names and numbers in the dial pad phonebook until you delete some of the existing ones.

Creating Phonebook Entries

 

 

 

 

 

1

With the phone in standby, press

 

.

 

 

 

 

 

 

 

2

To create a new phonebook entry, press

 

 

.

 

3Select the Create New menu.

Edit Name appears.

4 Use the keypad to enter a name for this entry.

The name can contain up to 16 characters.

(See Entering Text from Your Dial Pad on next page.)

5 Press when you are finished.

NOTE If you do not want to enter a name for this entry, your phone will store this entry as No Name.

6Enter the number for this entry (Edit Number).

Use the number keypad to enter the phone

number; the phone number can contain up to 20 digits.

If you need the phone to pause between

digits when it’s dialing (for example, to

enter an extension or an access code), press to insert a two-second pause. You will see a P in the display. You can also use more than one pause together if two seconds is not long enough. Each pause counts as one digit.

7 Press when you are finished.

Phonebook

Entering Text from Your Dial Pad

You can use the number keypad on your dial pad to enter text by referring to the letters printed on each number key.

When you press the number key in a text entry field, the phone displays the first letter printed on the number key.

Press the number key twice to display the second letter and three times to display the third.

When [Aa] appears on the display, capital letters are displayed first, then lower case letters, and then the number on the key.

When [aA] appears on the display, lower case letters are displayed first, then the number on the key, and then capital letters.

When you input the first letter or a letter after a blank space, the default mode is [Aa]. From the next letter, the mode changes to [aA] automatically.

You can switch back and forth the mode manually between [Aa] and [aA]. Press ; the case (small/capital) of the letter entered changes also.

If two letters in a row use the same number key, enter the first letter, then use to move the cursor to the next position to enter the second letter.

Press to end your text entry.

If you make a mistake while entering a name, use or to move the cursor to the incorrect character. Press to erase the wrong character, and then enter the correct character. To delete all characters, press and hold .

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Phonebook

Assigning Ring Tones

You can attach a special ring tone to each phonebook entry; the phone will use this ring tone when this person calls. To assign a ring tone:

1Find the phonebook entry you would like to assign a ring tone and hit . Choose Edit.

2

Press

to scroll through until you see Personal Ring.

3

Use

and

to select one of the seven different ring tones.

4When you hear the ring tone you want to use, press .

If you do not want to use a personal ring tone for this phonebook entry, choose No Selection; the phone will use your standard ring tone setting.

5You will hear a tone confirming that the new entry has been stored, and Done! appears in the display.

To Turn Assigned Ringing On or Off

1

Press

 

.

2

Select the Handset Setup menu, and then the Personal Ring submenu.

3

Move the cursor to select On or Off.

4

Press

 

. You will hear a confirmation tone.

 

Viewing the Phonebook

1 Press to open the phonebook.

2Phonebook entries are stored in alphabetical order.

To scroll through the phonebook from A to Z, press . To scroll through the phonebook from Z to A press .

You can also use the letters on the number keys to jump to a name that starts with that letter. For example, to search for an entry beginning with the letter M, press 6 once. The phonebook jumps to the first entry that begins with the letter you entered; you can then use and to scroll to other entries.

3To close the phonebook and return to standby, press .

If you are looking up a phonebook entry during a call and want to close the phonebook, press again instead of .

Phonebook

Making Calls from the Phonebook

1 With the phone in standby, press to open the phonebook.

2Find the phonebook entry you want to call. Press to dial the number.

You can also press before you open the phonebook.

Find the phone number you want to dial, and then press .

Editing an Existing Phonebook Entry

1 With the phone in standby, press to open the phonebook.

2 Find the entry you want to edit and press .

3Select Edit. Follow the steps for Creating Phonebook Entries (page 16).

If you do not wish to change the information at any step, simply press to go to the next step.

Deleting Single Phonebook Entry

1 With the phone in standby, press .

2 Find the entry that you want to delete and press .

3 Select Delete.

Delete Entry? appears in the display.

4Move the cursor to select Yes and press .

You will hear a confirmation tone, and Deleted! appears in the display.

Deleting All Phonebook Entries

1 With the phone in standby, press .

2 Press , and then select Delete All.

Delete All? appears in the display.

3Move the cursor to select Yes and press .

You will hear a confirmation tone.

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