Paxar TC6032EM User Manual

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C l e a r i n g S u p p l y J a m s

To clear a supply jam:

1. Turn off the printer.

2. Open the supply cover completely.

3. Open the label deflector by gently pressing down on it with two fingers.

4. Remove the supplies. See “Removing Supplies” in Chapter 3.

5. Carefully remove any jammed supply and close the deflector.

NOTE: Do Not pull the jammed supply out through the front of the label deflector.Do Not use sharp objects to remove jammed supplies.

6. Carefully remove any jammed supply between the pinch and feed rollers.

Pinch Roller (Feed Roller is behind it)

7. Reload the supplies and close the label deflector.

Care and Maintenance 5-7

S t o r i n g t h e P r i n t e r

Do Not store the printer in or near

magnetic fields

wet or damp areas

dirty or dusty areas

areas of intense vibration or shock.

5-8Care and Maintenance

T R O U B L E S H O O T I N G

6

 

 

Following are some common printer problems and their solutions.

Problem

Solution

 

 

Printer will not feed.

Switch to a fully-chargedbattery.

 

 

 

Close the supply cover completely.

 

 

 

Load the supply correctly.

 

 

 

Check the platen roller for jammed labels.

 

 

Printer will not print.

Switch to a fully-chargedbattery.

 

 

 

Load the supply correctly.

 

 

 

Clean the printhead.

 

 

Print has voids or is too light.

Load the supply correctly.

 

 

 

Close the supply cover completely.

 

 

 

Switch to a fully-chargedbattery.

 

 

 

Clean the printhead.

 

 

 

Check the supply for damage or defects.

 

 

Printer partially prints on the

Load the supply correctly or load new supplies,

supply and fails to respond

if necessary.

to the keypad or trigger.

 

 

 

 

Clear any supply jams.

 

 

 

Clean the printhead.

 

 

 

Switch to a fully-chargedbattery.

 

 

Scanner will not scan a bar

See “Scanning Bar Codes” in Chapter 4.

Code.

 

 

 

The display does not turn on.

Make sure the power is on.

 

 

 

Switch to a fully-chargedbattery.

 

 

An error code and

See your System Administrator.

corresponding message

 

appears on the display.

 

 

Troubleshooting 6-1

Error Codes

Following are some common error codes you may receive and their meanings.

Code(s)

Description

 

 

 

004

– 005

Supply size is incorrect. Reload the correct supplies.

 

 

 

267

– 271

Communication error. See your System Administrator.

410 – 413

 

 

 

 

703

– 704

Supply Error. Load supplies or make sure they are loaded

 

 

correctly.

750

 

Printhead is overheated. Turn off the printer to let it cool.

 

 

 

751

– 753

The printer sensed a problem with a mark on the supplies.

 

 

Check the supplies to see if they are loaded correctly.

 

 

 

756

 

The printer is out of supplies. Load supplies.

 

 

 

757

 

Load supplies. The calibrated supply length differs by plus

 

 

or minus .25 inches from the format.

 

 

 

758

 

Supply error. Check for a label jam. Clear the supply path

 

 

or reload supplies.

 

 

 

762

 

Low battery. Recharge the battery.

 

 

 

763

 

Waiting to dispense label. Press Enter.

 

 

 

768

 

Printhead error. See your System Administrator.

 

 

 

790

– 791

The printer is busy or has an error pending. Turn off the

 

 

printer. Wait two seconds and turn it back on.

 

 

 

904

– 911

System error. See your System Administrator.

 

 

SYSTEM

System error. See your System Administrator.

ERROR

 

VECTOR ##

 

 

 

 

If these solutions do not work or you have a problem or error code not listed, see your System Administrator or call Service at the number listed on the back of this manual.

6-2Troubleshooting

G L O S S A R Y A

To use this printer, you should be familiar with the following terms.

Term

Definition

 

 

Bar code

A sequence of vertical black and white bars. The spacing

 

and thickness of these bars is a way of representing data.

 

A scanner reads bar codes.

 

 

Non-peelmode

The print mode that does not remove the backing paper. It

 

is for labels printed in a continuous strip, tags, and receipt

 

paper.

 

 

Normal mode

The default data entry mode. In it, the user presses a key

 

to access what appears on the face of the key. (except

 

letters on the numeric keys).

 

 

Peel mode

The print mode that removes the backing paper from the

 

supplies as it prints the labels. This mode allows you to

 

apply the label immediately. It is only for labels.

 

 

Platen roller

The surface in the printer that the supply is held against. It

 

rotates, helping to move the supply along.

 

 

Printhead

The surface in the printer where the printing occurs. The

 

supply moves across the printhead to get the label printed.

 

 

Sensor

A device that “sees” that a new label has started. This is

 

done with black marks on the back of the supplies.

 

 

Shift mode

The print mode where the user presses the Shift key to

 

♦ enter a letter shown on the face of a numeric key. See

 

“Entering Letters” for more information.

 

♦ delete all data on the current line when pressed with

 

Bksp.

 

 

Supplies

The paper (labels, tags, or receipt paper) printed on.

 

 

Special key

The data entry mode after the user presses the Fct or Alt

mode

keys and then a number to access functions or display

 

special characters.

 

 

Glossary A-1

A-2Glossary

R E F E R E N C E I N F O R M AT I O N

B

S p e c i f i c a t i o n s

Dimensions:

Width – 7.75" (197mm)

 

Length – 3.25" (83mm)

 

Height – 6.50" (165mm)

 

Weight – 1.96 lbs. (.89 kg)

 

Shipping Weight – 5.62 lbs. (2.55 kg)

Printhead:

1.89" (48mm/384 dots) (203 dots per inch)

Printing:

Thermal direct (no ink /ribbon)

Print Speed:

2" (51mm) per second

Memory:

1MB RAM and 2MB Flash

Battery Type:

7.4V Lithium Ion (110V – 240V AC adapter)

Battery Recharge

 

Time:

1 – 3 hours, depending on the charger used.

Supply Sizes:

Width 1.2", 1.5", and 2.0" (30mm, 38mm, and 51mm)

 

Lengths .785" – 4.0" (20mm – 102mm)

 

Peel mode supports .785" (20mm) or greater lengths.

 

Non-Peelmode supports .55" (13.97mm) or greater

 

lengths.

Operating

40°F – 110°F (4°C – 43°C)

Temperature:

Humidity (Operating

 

& Storage):

5% – 90% non-condensing

Reference Information B-1

A c c e s s o r i e s / O p t i o n s

9462 Single-StationBattery Charger

9464 4-StationBattery Charger

AC Power Supply (110V – 240V)—operatingrange is 95V – 264V

Integrated Laser Scanner (regular or high-speed)

Documentation*

Extra Battery

Wrist Strap

*Available on our Web site.

B-2Reference Information