Panasonic VB43030, VB43060, VB43050 User Manual

0 (0)

Panasonic

Section 700

Feature

Operation

(Applies to CPC-AII/B Version 9.2 and CPC-EX Version 2.3)

Version 2.3/9.2

Revised April 2000

Warning: This service information is designed for experienced repair technicians only and is not designed for use by the general public. It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product. Products powered by electricity should be serviced or repaired only by experienced professional technicians. Any attempt to service or repair the product or products dealt with in this service information by anyone else could result in serious injury or death.

FCC Warning

This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take necessary measures to correct the interference.

Battery Recycling Statement

The following statement applies if you purchased backup batteries with your system.

The product you have purchased contains rechargeable batteries. The batteries are recyclable. At the end of their useful life, under various state and local laws, it may be illegal to dispose of these batteries into the municipal waste stream. Check with your local solid waste officials for details on recycling options or proper disposal.

The information contained in this document is subject to change without notice and should not be construed as a commitment by the Panasonic Telecommunication Systems Company (PTSC). PTSC reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or photographically, is prohibited without permission of the Panasonic Telecommunication Systems Company (PTSC).

Revised April 2000

Contents

About This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Chapter 1. List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Chapter 2. Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Attendant Assignment of Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Attendant Busy Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Attendant Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Attendant Control of Absence Messages,. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Attendant-Controlled Text Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Attendant Feature Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Dial Tone Disable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

DSS/72. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Key Bank Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

One-Touch VM Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Station Lockout Code Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21

System Time and Date Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Traffic Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

Walking COS Confirmation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

Chapter 3. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Answer Supervision for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Auto Day Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Auto Day Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Auto Set Relocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Call Forward ID Code for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Caller ID Auto DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Centrex/PBX Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16 Direct Inward Dialing (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

DID Night Ringing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 DID Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

DID/DNIS Flexible Ring Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

DBS-2.3/9.2-700

DBS Manual - Revised April 2000

Contents	Section 700 - Operation

DID/DNIS Text Name Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19 DID/DNIS to a Voice Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 Direct Inward System Access (DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24 Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24 Door Box (Using Extension Adaptor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25 Door Box (Using Trunk Adaptor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

DP/DTMF Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29 DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29 Hunting Priority for VAUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30 Independent Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32 Internal Hold Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32 Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33 Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34 Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35 Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37 Off-Premises Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39 Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39 Power Failure Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41 Remote Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42

Remote Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42 Remote Programming Using PCAS or DBS Manager . . . . . . . . . . . . . . . . . . . . . . . . . 3-44

Station Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45 Station Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Terminal and Circular Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47 Terminal, Distributed and Longest Idle Hunting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49

Station Message Detail Recording (SMDR). . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51 T1 Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54 Telephony Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56 Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58 Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61 Trunk Name Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62 Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63 Universal Night Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64 Voice Mail Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65 VAU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66

Recording and Playing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66

VAU Port Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67 Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68

Chapter 4. Key Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Key Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Auto Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

iii

DBS Manual - Revised April 2000

DBS-2.3/9.2-700

Section 700 - Operation

Barge-In for Direct Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Call Coverage Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Call Duration Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25 Screened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29 Call Waiting/OHVA Text Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32 Caller ID Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33 Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37 CO Line Key Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38 Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39 Delayed Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42 Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42 Dial Tone Disable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-44 Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45 EM/24 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47 Flexible Function (FF) Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47 Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54 Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55 Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55 Hot Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-56

Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-56

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-56 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-59 Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60 DSS/BLF Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61

Multi-CO (MCO) Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-63 Multi-Line (ML) Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-65

ML/MCO Separation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-66 Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-67 Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-68 Non-Appearing Outside Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-70 Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-71 Offhook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-72 One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-74 One-Touch VM Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-78 Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81 Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81

DBS-2.3/9.2-700

DBS Manual - Revised April 2000

Contents	Section 700 - Operation

Prime Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-83

Private Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84

Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-85

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-87

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-87

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-88

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-92

Speed Dial Linking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-94

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-96

Trunk-to-Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-97

Voice Mail Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-98

Chapter 5. DSLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

DSLT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Auto Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Direct Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14 Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16 Screened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19 Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21 Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22 Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23 Dial Tone Disable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24 Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24 Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25 Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27 Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28 Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29 Off-Hook Voice Announce (OHVA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30 Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32 Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32 Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33 Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34 Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35

Personal Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35 System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37

DBS Manual - Revised April 2000

DBS-2.3/9.2-700

Section 700 - Operation

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37

Chapter 6. SLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6 Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10 Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11 Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Direct Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12 Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14 Screened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17 Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19 Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20 Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21 Dial Tone Disable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22 Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23 Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23 Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26 Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27 Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28 Off-Hook Voice Announce (OHVA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-29 Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30 Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31

Personal Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-33

Appendix A: CPC-EX 1.0 Updates . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

44-Series Phone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Directory Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Variable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Handset Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Off-Hook Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Analog Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

MSG (Message) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

DSS/72 and EM/24 - Key Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

FF-Key Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Speed Dial Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Additional Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

DBS-2.3/9.2-700

DBS Manual - Revised April 2000

Contents	Section 700 - Operation

T1 Networking Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Modification to Toll Restriction Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Maximum Time Priority Route Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 SMDR Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4 ISDN Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4 Modification to T1 Signaling Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4 Installation Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

CPC-EX Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

44-Series Enhanced Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Directory Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12 Variable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13 Handset Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15 Off-Hook Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16 Analog Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16 MSG (Message) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-18 DSS/72 Console - Key Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19 EM/24 - Key Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-21

Speed-Dial Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-22 Additional Serial Port on CPC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-24 T1 Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-25

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-25 Network Extension to Extension Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-26 Call Forwarding to Network Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27 Paging Across Network Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27 Network Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27 Remote CO Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27 SMDR Network Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-28 Independent Node Attendant Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-28

Settings Modified for Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-28

Extension Number Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-28 SMDR Printing Mode 1: Outbound and Inbound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-29 T1 Trunk Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-29 Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-29 Forced LCR/NRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-29

Other Changes to Programming Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . A-29

Enhanced Programming Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-30

Modification to Toll Restriction Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-30 Maximum Time Priority Route Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-31 ISDN Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-31

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-31 Setting Modified for ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-32

Modifications to SMDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-32

Setting Modified for SMDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A-33

Modification to T1 Signaling Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-35

Outgoing Signaling Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-35 Incoming Signaling Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-35

vii

DBS Manual - Revised April 2000

DBS-2.3/9.2-700

Section 700 - Operation

Appendix B: CPC-AII/B 8.0 Updates. . . . . . . . . . . . . . . . . . . . . . . . B-1

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 44-Series Phone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3 Enhanced Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Directory Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8 Variable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9 Handset Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11 Off-Hook Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-12 Separate Speaker Volumes for Internal vs. CO calls. . . . . . . . . . . . . . . . . . . . . . . . . . B-12 Analog Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13 MSG (Message) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-15 DSS/72 Console - Key Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-16 EM/24 - Key Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-19

Modification to Toll Restriction Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-20 TAPI Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21 Key Telephone Installation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21

Desi Strip Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21 Key Telephone Wall Mounting Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21

Appendix C: CPC-AII/B 9.0 Updates. . . . . . . . . . . . . . . . . . . . . . . . C-1

Appendix D: CPC-AII/B 9.1 Updates. . . . . . . . . . . . . . . . . . . . . . . . D-1

Call Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

Appendix E: CPC-EX 2.0 Updates . . . . . . . . . . . . . . . . . . . . . . . . . . E-1

Appendix F: CPC-EX 2.1 Updates . . . . . . . . . . . . . . . . . . . . . . . . . . F-1

Call Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-1

Appendix G: CPC-M 3.2 Updates . . . . . . . . . . . . . . . . . . . . . . . . . . G-1

Enhanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-1 Software Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-1 Off-Hook Voice Announce (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-1 Small LCD Soft Key Support via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-2 Call Record (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-2

Appnedix H: CPC-AII/B 9.2 Updates. . . . . . . . . . . . . . . . . . . . . . . . H-1

New Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-1

Software Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-1

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Section 700 - Operation

16-Port Voice Mail Support via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-1 Off-Hook Voice Announce (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-2 Small LCD Softkey Support via API. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-3 Call Record (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-3

Appendix I: CPC-EX 2.3 Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

New Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1 Software Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-2 16-Port Voice Mail Support via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-3 Off-Hook Voice Announce (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-4 Small LCD Soft Key Support via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-4 Call Record (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-5

Special Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-6

*UNA Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-6 *UNA Call Reversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-7 *Forwarding to UNA for CO Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-8 *All Ring Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-10 *Private Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-11 *Additional RAI Access Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-14 ISDN Programming Flexibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-16

CPC-EX Version 2.3.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-20

Affected Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-20 Feature Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-20

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index-1

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Section 700 - Operation	Introduction

About This Manual

Software Versions Covered by This Manual

This manual covers all versions of CPC-A, all versions of CPC-AII software through Version 7.0 and CPC-B software through Version 7.0.

Differences in feature availability or operation are noted within each feature description.

If you are using this manual for a single DBS system, make note of its software version in the following table. This note may be referenced by technicians or owners of the system.

Software version information for systems shipped with this document

CPC Model:	Software Version:

Organization

This manual contains detailed descriptions of DBS features. The feature descriptions are organized according to the following categories:

	Feature Categories	Description

	System Features	System Features are either available on a
		system-wide basis or aid in the overall
		administration of the DBS.

	Attendant Features	Attendant Features assist the attendant in
		serving as a central answering point. In addition,
		attendant features also provide special
		capabilities for monitoring and programming
		extensions.

	Key Telephone Fea-	Key Telephone Features are available to DBS
	tures	key phones. DBS key phones are proprietary
		digital sets that provide feature access through a
		combination of feature keys and access codes.

	Digital Single-Line	DSLT Features are available to Digital Single-
	Telephone	Line Telephones. DSLTs provide digital audio
	(DSLT) Features	quality and limited feature key access in a
	(DSLT) Features	single-line set.
		single-line set.

	Single Line Telephone	SLT Features are available to industry-standard
	Features	2500 sets. Since SLTs are not equipped with
		feature keys, most features are accessed by
		using the dialpad and/or the switchhook.

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Introduction	Section 700 - Operation

Purpose

The purpose of this manual is to provide an overview of feature operation and requirements. Where applicable, the following types of information are provided for each feature.

Types of information	Purpose

Description	The Description section provides an overview
	of how the feature works and, in some cases,
	what it is typically used for.

Operation	The Operation section includes step-by-step
	instructions on how to use the feature.

Hardware Require-	This section lists any special hardware that is
ments	required to use the feature.

Related Programming	The Related Programming section lists the pro-
	gramming subsystems associated with the fea-
	ture.

Considerations	This section provides details on feature interac-
	tions and limitations.


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Chapter 1: List of Features

The following tables list the features available with the DBS. Additional features are listed in the Appendix, which starts on page A-1 in the back of this manual.

The following tables are included in this chapter:

Topic	Page

System Features	1-3

Attendant Features	1-5

Extension Features	1-6

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Section 700 - Operation

Chapter 1. Features List

Table 1-1. System Features

Feature

CPC-A

CPC-AII

CPC-B

Account Codes: Non-verified

Account Codes: Verified

Answer Supervision for Voice

Mail

Auto Day Mode

Auto Set Relocation

Background Music

Battery Backup

Call Forward ID Code for

Voice Mail

Caller ID

Caller ID Auto DISA

Centrex/PBX Compatibility

DID (Direct Inward Dialing)

DID Night Ringing Assignment

DID Delayed Ringing

DID/DNIS Flex. Ring Assign.

DID/DNIS Text Name Assign.

DID/DNIS To a Voice Mailbox

DISA

Direct Trunk Access

Distinctive Ringing

Door Box (Extension Port)

Door Box (Trunk Port)

DP/DTMF Stations

DP to DTMF Signal

Conversion

Hunting Priority for VAUs

Independent Timers

Internal Hold Tone

Key Bank Hold

Least Cost Routing

Music-on-Hold

Night Service

Night Service (2 Modes)

Off-Premises Extension

Paging

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Chapter 1. Features List Section 700 - Operation

Feature

CPC-A

CPC-AII

CPC-B

Power Failure Transfer

Remote Maintenance

Sensor

Station Class of Service

Station Hunting: Terminal and

Circular

Station Hunting: Terminal,

Distributed, Longest Idle

Station Message Detail

Recording (SMDR)

T1 Interface

Telephony Services

Toll Restriction

Trunk Groups

Trunk Name Assignment

Trunk Queuing

Universal Night Answer

Voice Mail Ringing

VAU (Voice Announce Unit)

VAU Port Assignment

Walking TRS Class of Service

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Section 700 - Operation

Chapter 1. Features List

Table 1-2. Attendant Features

Feature

CPC-A

CPC-A II

CPC-B

Alternate Attendant

Attendant Assignment of Speed

Dialing

Attendant Busy Override

Attendant Call Park

Attendant Control of Absence

Messages, Call Forwarding,

and DND

Attendant-Controlled Text

Assignment

Attendant Feature Package

Attendant Groups

Dial Tone Disable

DSS/72

Headset Operation

One-Touch VM Transfer

Station Lockout Code

Assignment

System Time and Date Control

Traffic Measurement

Voice Mail Transfer Key

Walking COS Confirmation

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Chapter 1. Features List

Section 700 - Operation

Table 1-3. Extension Features

Feature

CPC-A

CPC-A II

CPC-B

Absence Message

Auto Redial

Barge-In for Direct Lines

Busy Override

Call Coverage Groups

Call Duration Display

Call Forwarding

Call Hold: Exclusive and

System

Call Park

Call Pickup: Direct and

Group

Call Transfer: Blind and

Screened

Call Waiting

Call Waiting/OHVA Text

Caller ID Call Log

Camp-on

CO Line Key Trunk Access

Conference Calls

Delayed Ringing

Dial “0” for Attendant

Direct Trunk Access

Do-Not-Disturb (DND)

EM/24 Console

Flexible Function (FF) Keys

Handsfree Answerback

Handsfree Operation

Headset Operation

Hot Dial Pad

Intercom Calling

Last Number Redial

Line Appearances

DSS/BLF Appearances:

Direct Line (DL)

DSS/BLF Appearances:

Multi-CO (MCO)

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Section 700 - Operation Chapter 1. Features List

Feature

CPC-A

CPC-A II

CPC-B

DSS/BLF Appearances:

Multi-Line (ML)

Appearances

ML/MCO Separation

Meet-Me Answer

Message Waiting/Callback

Request

Non-appearing Outside Line

Offhook Signaling

Off-Hook Voice Announce

(OHVA)

One-Touch Keys

One-Touch VM Access

Onhook Dialing

Pooled Trunk Access

Prime Line Preference

Private Line

Reminder Call

Ringing Line Preference

Saved Number Redial

Speed Dial Linking

Speed Dialing: System and

Personal

Station Lockout

Trunk-to-Trunk Transfer

(Unsupervised Conference)

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Chapter 2. Attendant Features

This chapter describes features that are available to an attendant phone.

In addition to functioning as a central answering point, an attendant phone also has special capabilities for monitoring and programming other phones.

This chapter covers the following topics:

Topic	Page

Alternate Attendant	2-3

Attendant Assignment of Speed Dialing	2-3

Attendant Busy Override	2-4

Attendant Call Park	2-5

Attendant Control of Absence Messages,	2-7

Attendant-Controlled Text Assignment	2-8

Attendant Feature Package	2-10

Attendant Groups	2-11

Dial Tone Disable	2-12

DSS/72	2-13

Headset Operation	2-17

Key Bank Hold	2-18

One-Touch VM Transfer	2-18

Station Lockout Code Assignment	2-21

System Time and Date Control	2-22

Traffic Measurement	2-24

Walking COS Confirmation	2-25

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2-2

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Section 700 - Operation	Chapter 2. Attendant Features

Alternate Attendant

(CPC-A and CPC-B Versions Prior to 2.0)

Description

The alternate attendant receives intercom calls directed to the primary attendant if the primary attendant is busy or out of service.

In addition to receiving overflow intercom calls, the alternate attendant has full access to attendant features.

With CPC-B 2.0 and above, the “Alternate Attendant” program is replaced by the Second, Third, and Fourth Attendant Positions.

Considerations

Alternate Attendant Extension Number. The alternate attendant is always extension number 11 or 101. By default, extension 11 or 101 is assigned to port 2. To assign another port as an alternate attendant, you must assign extension number 11 or 101 to that port.

Attendant Assignment of Speed Dialing

(All Versions)

Description

The attendant can assign system speed dialing numbers. System speed dialing numbers are shared by all DBS extensions.

Operation

1.Press the ON/OFF key.

•The phone issues intercom dial tone.

•The ON/OFF LED lights.

2.Press the PROG key.

“F” appears on the display.

3.Press AUTO.

“FA” appears on the display.

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Chapter 2. Attendant Features	Section 700 - Operation

4.Enter the Speed Dial code (00-89 or 000-199).

“Enter SSD XX” appears on the display (where “XX” is the System Speed Dial code).

5.To select pooled trunk access, press CONF followed by the last digit of the pooled trunk number (9, 1-6).

6.Dial the telephone number to be stored.

For each pause required, press REDIAL. (An R appears on the display when REDIAL is pressed . If the Speed Dial number is later displayed, a P appears.)

The number appears on the display.

7.Press the HOLD key.

“SSD XX” (where “XX” is the Speed Dial code) and the stored telephone number appear on the display.

8.Repeat steps 2 to 7 to store additional numbers.

Considerations

•Storing a new number erases any previously stored data.

•To delete a System Speed Dial number, perform the programming steps, but do not enter a number before pressing HOLD.

•Names for System Speed Dialing can also be stored using a DSS console connected to the attendant phone.

Attendant Busy Override

(CPC-AII and CPC-B Version 2.0 or higher)

Description

The Attendant Busy Override feature allows the attendant to break in on an Intercom Call or a CO Call that is already in progress.

Attendant Busy Override can break into any extension, even if the extension has “Busy Overridden” turned off. (The extension feature “Busy Override” cannot break into an extension that has “Busy Overridden” turned off.)

System programming determines whether the override is preceded by an alert tone. By default, Attendant Override does not sound an alert tone.

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Operation

To override a busy extension:

Press “4.”

“CONF XXX YYY” (where “XXX” and “YYY” are the extension numbers) appears on the display.

Related Programming

•FF1 (System): Attendant Override

•FF1 (System): Alert Tone for Busy Override & OHVA

Considerations

•Replace the handset to exit the three-party conference call.

•The alert tone can be turned on or off through system programming.

Attendant Call Park

(All Versions)

Description

Using the Attendant Call Park feature, the Attendant may park an outside call until the called party can be found. The attendant can then use the Paging feature to inform the called party of the call’s Park Number. The parked call can then be retrieved from any extension by dialing the Park Number.

The attendant phone is equipped with ten outside line Park Numbers (00-09). Programming a Call Park key into an FF key on a telephone or a DSS console makes one-touch Call Park possible.

Operation

To park an outside call:

1. Press the HOLD key.

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Chapter 2. Attendant Features	Section 700 - Operation

•The outside call is placed on hold.

•“CO HOLD #XX” (where “XX” is the trunk number) appears on the display.

2.Dial “75.”

“PARK HOLD” appears on the display.

3.Enter desired Park Number (00-09).

“PARK HOLD 01” appears on the display if you selected Park Number 01.

To retrieve a call parked by the attendant (after receiving the Park Number from the Attendant):

1.Pick up the handset.

The phone issues intercom dial toned.

2.Dial “76.”

3.Enter the Park Number assigned to the call.

“PARK PICK XX” (where “XX” is the park number) appears, and then “CO TALK #XX” (where “XX” is the trunk number of the call) appears.

Related Programming

• FF1 (System): Attendant Park Hold Recall Timer

Considerations

•With CPC-A and CPC-B Versions prior to 3.1, an FF key assigned to Call Park does not indicate when a call is parked. Beginning with CPC-B Version 3.1, the FF key lights red to indicate a call is parked.

•If a parked call is not answered before the Attendant Park Hold Recall Timer expires, the parked call recalls to the attendant.

•Intercom calls cannot be parked.

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Section 700 - Operation	Chapter 2. Attendant Features

Attendant Control of Absence Messages,

Call Forwarding, and DND

(All Versions)

Description

An attendant phone can cancel the Absence Message, Call Forwarding, and Do-Not-Disturb (DND) features activated on any extension.

Operation

To cancel an Absence Message, Call Forwarding, or DND:

1.Press the ON/OFF key.

•The phone issues intercom dial tone.

•The ON/OFF LED lights.

2.Press the CONF key.

3.Dial the extension number.

4.Press “*.”

5.Press the ON/OFF key. The ON/OFF LED goes off.

Considerations

•On DSS consoles equipped with DSS keys, the indicator for an extension that has Absence Message, Call Forwarding, or DND activated lights green. This indicator goes off when the feature is canceled. The indicator does not light for Permanent Call Forwarding.

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Chapter 2. Attendant Features	Section 700 - Operation

Attendant-Controlled Text Assignment

(All Versions)

Description

The attendant can assign text to extensions, system speed dial numbers, and Call Waiting/OHVA text replies without using a DSS/72 or entering the programming mode.

Text is assigned through the dial pad on the attendant phone.

Operation

To assign names to extensions:

1.Pick up the receiver or press the ON/OFF key.

2.Press PROG.

3.Dial #2.

4.Enter the extension’s port number. (This must be entered as a 3-digit number if CPC-B is used or a 2-digit number if CPC-A or CPC-AII is used. If necessary add leading zeros.)

5.Press AUTO to backspace and erase the existing name.

6.Use the dialpad sequences shown in Table 2-1 on page 2-10 to enter letters and/or numbers.

Press FLASH after each letter or number.

Press CONF to switch between numbers and letters.

7.To store your entry, press HOLD.

To assign names to System Speed Dial numbers:

1.Pick up the receiver or press the ON/OFF key.

2.Press PROG.

3.Dial #1

4.Press AUTO.

5.Dial the desired of system speed dial number (00-89).

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Section 700 - Operation	Chapter 2. Attendant Features

6.Press AUTO to backspace and erase the existing name.

7.Use the dialpad sequences shown in Table 2-1 on page 2-10 to enter letters and/or numbers.

Press FLASH after each letter or number.

Press CONF to switch between numbers and letters.

8.To store your entry, press HOLD.

Note: The name does not change on the extension until the extension goes off hook.

To assign text to Call Waiting/OHVA Text Replies (CPC-AII and CPC- B Version 4.0 or higher):

1.Pick up the handset or press ON/OFF.

2.Press PROG.

3.Dial #5

4.Dial 1-5, depending on which text message you want to change.

5.Press AUTO to backspace and erase the existing name.

6.Use the dialpad sequences shown in Table 2-1 on page 2-10 to enter letters and/or numbers.

Press FLASH after each letter.

Press CONF to switch between numbers and letters.

7.To store your entry, press HOLD.

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Chapter 2. Attendant Features	Section 700 - Operation

Table 2-1. Key sequences for text assignment.

Key	Number of Key Presses

	Once	Twice	Three	Four	Five	Six
			times	times	times	times

1	Space	Q	Z	Space	q	z

2	A	B	C	a	b	c

3	D	E	F	d	e	f

4	G	H	I	g	h	i

5	J	K	L	j	k	l

6	M	N	O	m	n	o

7	P	R	S	p	r	s

8	T	U	V	t	u	v

9	W	X	Y	w	x	y

0	.	:	.	:	.	:

*	*	-	?	*	-	?

#	#	/	!	#	/	!

Attendant Feature Package

(CPC-B Version 2.0 - 4.0)

Description

The Attendant Feature Package (AFP) software affects the attendant’s DSS console.

Note: The Attendant Feature Package was discontinued in CPC-B Version 5.0.

When the AFP is installed, the DSS console provides the following preconfigured features:

•Z 0-7 (Paging Zones)

•P 0-9 (Park keys)

•NIGHT key

•BUSY key

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+ 364 hidden pages