Nortel Networks M3310, M3820 User Manual

5 (1)

NTDE04AB

555-8421-211

 

 

Digital Telephone IP Adapter

Installation and Administration Guide

Product release 1.5

Standard 2.1

January 2005

 

 

 

Digital Telephone IP Adapter

Installation and Administration Guide

Product release:

1.5

Publication number:

555-8421-211

Document release:

Standard 2.1

Date:

January 2005

 

 

Copyright © 2005 Nortel. All Rights Reserved.

Printed in Canada.

All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

*Nortel, the Nortel logo, the Globemark, and Unified Networks, Meridian 1 PBX, Communication Server 1000S (CS 1000S), and Communication Server 2100 (CS 2100) are trademarks of Nortel.

TelStrat is a registered trademark of TelStrat International, Ltd. Microsoft, MS-DOS, and Windows are trademarks of Microsoft Corporation.

Publication history

January 2005

This is the Standard 2.1 issue of the Digital Telephone IP

 

Adapter Installation and Administration Guide (NTP 555-

 

8421-211). This document provides product descriptions,

 

planning, installation, configuration, administration, and

 

troubleshooting information for product release 1.5 of the

 

Digital Telephone IP Adapter unit.

July 2004

This is the Standard 2.0 issue of the Digital Telephone IP

 

Adapter Installation and Administration Guide (NTP 555-

 

8421-211). This document provides product descriptions,

 

planning, installation, configuration, administration, and

 

troubleshooting information for product release 1.5 of the

 

Digital Telephone IP Adapter unit.

October 2001

This is the Standard 1.1 issue of the Digital Telephone IP

 

Adapter Installation and Administration Guide (NTP 555-

 

8421-211). This document provides product descriptions,

 

planning, installation, configuration, administration, and

 

troubleshooting information for the product release 1.3 of the

 

Digital Telephone IP Adapter unit.

September 2001

This is the Standard 1.0 issue of the Digital Telephone IP

 

Adapter Installation and Administration Guide (NTP 555-

 

8421-211). This document provides product descriptions,

 

planning, installation, configuration, administration, and

 

troubleshooting information for product release 1.3.0 of the

 

Digital Telephone IP Adapter unit.

Publication history

Standard 2.1

vi

Digital Telephone IP Adapter Installation and Administration Guide

Contents

About this document

xv

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Nortel product knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii Telecommunications knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii Data networking knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

Conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx

Precautionary messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx Instructions for selecting menu options . . . . . . . . . . . . . . . . . . . . . . . . xx Instructions for displaying property sheets . . . . . . . . . . . . . . . . . . . . . xx PBX terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi

Related information products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii

Printed documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii

1 Digital Telephone IP Adapter description

25

Product Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Digital Telephone Internal IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 26 Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 27 Reach Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Voice over IP technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Configuration - device and software . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Hardware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Digital Telephone IP Adapter unit LED indicators . . . . . . . . . . . . . . . 29 Digital Telephone IP Adapter unit LED indicator

display diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Digital Telephone Internal IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 31 Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 31 Universal power supply support -

Digital Telephone Internal IP Adapter. . . . . . . . . . . . . . . . . . . . . . . . . 32 Universal power supply support -

Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 33 Internet Access Device description . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Digital Telephone IP Adapter Installation and Administration Guide

vii

Contents

Standard 2.1

Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

10BaseT Ethernet interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

How Digital Telephone IP Adapter units work . . . . . . . . . . . . . . . . . . . . . . . 36

Outgoing call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Incoming call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Host-controlled call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Call scenario 1: host-controlled—

corporate internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Call scenario 2: host-controlled—

corporate external call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

System security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

No security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Security identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Supported digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 M2000 series (European models M3310 and M3820) and

M39xx series digital telephone set model and

accessory compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 M39xx series digital telephone set accessory compatibility . . . . . . . . 46 Required footstand for Digital Telephone Internal IP

Adapter units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Supported telephone modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Supported telephone features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Computer telephony integration applications . . . . . . . . . . . . . . . . . . . 47 Automatic Call Distribution (ACD) applications . . . . . . . . . . . . . . . . 48 Communications system and software requirements . . . . . . . . . . . . . . 49 Supported Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Online/Offline Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Emergency service number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Remote Gateway 9100 Series Configuration Manager . . . . . . . . . . . . . . . . . 52 Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Input specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Output specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

2

Planning for installation

55

Physical environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Mounting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Cables included with the Digital Telephone Internal IP Adapter . . . . 58 Cables included with the Digital Telephone External IP Adapter. . . . 58 Cables you must supply yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

viii

Digital Telephone IP AdapterInstallation and Administration Guide

January 2005

Contents

Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Ethernet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Administering multiple nodes in the network. . . . . . . . . . . . . . . . . . . . 60 Windows PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Optivity Telephony Manager and Configuration Manager . . . . . . . . . 61

Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

IP addressing and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Determining DHCP assigned IP addresses . . . . . . . . . . . . . . . . . . . . . 62

Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Transport media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Network Address Translation (NAT) . . . . . . . . . . . . . . . . . . . . . . . . . . 64 IP deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

3 Installing the Digital Telephone IP Adapter unit

67

Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Required hardware and software tools . . . . . . . . . . . . . . . . . . . . . . . . 69 Unpacking and inspecting the equipment . . . . . . . . . . . . . . . . . . . . . . 69

Installing the Digital Telephone Internal IP Adapter circuit card . . . . . . . . . 70

Removing the footstand of the digital telephone set . . . . . . . . . . . . . . 70 Inserting the Digital Telephone Internal IP

Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Installing ferrite beads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Connecting the Digital Telephone Internal IP

Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Powering up the Digital Telephone Internal IP

Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Installing the Digital Telephone External IP Adapter unit . . . . . . . . . . . . . . . 76

Installing the Digital Telephone External IP Adapter unit

on a desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Installing the Digital Telephone External IP Adapter unit

on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Connecting the Digital Telephone External IP Adapter unit . . . . . . . . 79 Connecting the Digital Telephone External IP Adapter unit to

the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Powering up the Digital Telephone External IP Adapter unit. . . . . . . 81

Testing the network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Digital Telephone IP Adapter Installation and Administration Guide

ix

Contents

Standard 2.1

4Configuring the IP Adapter unit using the

telephone menu

83

Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Information you need to know before configuring. . . . . . . . . . . . . . . . 84 Accessing the telephone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Telephone menu key function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Backing up while in the telephone menu . . . . . . . . . . . . . . . . . . . . . . . 85 Exiting the system using the Release key . . . . . . . . . . . . . . . . . . . . . . . 86

Running the telephone menu script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

5Changing configuration settings using

Configuration Manager

113

Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Digital Telephone IP Adapter unit system configuration . . . . . . . . . . . . . . . 115

Emergency service programmability . . . . . . . . . . . . . . . . . . . . . . . . . 116 Configuring the system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Configuring IP information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

RLC connection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Configuring the RLC connection information . . . . . . . . . . . . . . . . . . 130

Auto upgrade configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Configuring automatic upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Syslog configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Configuring syslog functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

6 Using the digital telephone

141

Modes of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Host-controlled modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Online mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Offline mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 What controls the online and offline modes. . . . . . . . . . . . . . . . . . . . 143

Placing and receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Receiving incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Methods for placing outgoing calls . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Placing a host-controlled call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Calling another station at your site—host-controlled mode . . . . . . . 145

Indicator updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Host-controlled indicator updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Display messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Message descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

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Contents

Telephone features operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Emergency service calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Going online and offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Using the SPRE code to place your unit in online mode . . . . . . . . . . 152 Using the SPRE code to place your unit in offline mode . . . . . . . . . . 152 Overriding an automatic offline event from the host PBX. . . . . . . . . 153

7 Administration

155

Changing the administration password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Changing the Configuration Manager password . . . . . . . . . . . . . . . 157 Changing the Digital Telephone IP Adapter unit’s password . . . . . . 158

Creating a backup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Storing backup configuration files . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Creating the backup file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Restoring the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Uploading a configuration file over the IP network . . . . . . . . . . . . . 163

Display logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Viewing display logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Printing the display logs to a file. . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Changing the number of display logs retained by the

Digital Telephone IP Adapter unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Clear logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Statistics screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Bandwidth Connection Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Caller Information Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Digital Signal Processor (DSP) Statistics . . . . . . . . . . . . . . . . . . . . . 177 Ethernet Interface Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Network Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Verifying the firmware and software version . . . . . . . . . . . . . . . . . . . . . . . . 191

Verifying the software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Verifying the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Determining the current firmware and software versions . . . . . . . . . 192

Obtaining the latest upgrade file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Types of upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Downloading the upgrade file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Extracting upgrade files from the download file . . . . . . . . . . . . . . . . . . . . . 194

Performing the extraction using Windows . . . . . . . . . . . . . . . . . . . . . 194

Digital Telephone IP Adapter Installation and Administration Guide

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Contents

Standard 2.1

Performing a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Manual firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 When to perform a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . 197 About firmware upgrades and configuration files . . . . . . . . . . . . . . . 197 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Upgrading the Digital Telephone IP Adapter unit firmware . . . . . . . 198 Automatic or scheduled firmware upgrade . . . . . . . . . . . . . . . . . . . . 200 Self-contained firmware upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

When to perform a restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Performing a software upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Upgrading the Configuration Manager software . . . . . . . . . . . . . . . 206

8 Troubleshooting

207

Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Identifying why a problem occurred . . . . . . . . . . . . . . . . . . . . . . . . . 208

Digital Telephone IP Adapter unit LED indicators . . . . . . . . . . . . . . . . . . . 210 Digital telephone set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

System descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Display Logs definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Using Configuration Manager’s PING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Performing a Configuration Manager PING. . . . . . . . . . . . . . . . . . . 221 Unsuccessful PING options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Syslog testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Performing syslog testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Alarms and alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 Recovering from a catastrophic failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Repair and warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Asia/Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 CALA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

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Contents

A Planning forms

229

IP Adapter Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 IP Adapter Configuration Information—Dialing Plans . . . . . . . . . . . . . . . . 231 IP Adapter telephone menu—

Configuration Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

B Connection pin-out tables

235

RJ-45 Ethernet connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236 Admin (serial) connector pin-out table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Power connector pin-out table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

C

D

Equipment attachment notice

239

Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 240

Safety and regulatory information

241

International safety compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Underwriters Laboratory (UL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Canadian Standards Association (CSA) . . . . . . . . . . . . . . . . . . . . . . 242 Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Australia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Other Countries Deviations Assessed . . . . . . . . . . . . . . . . . . . . . . . . 242

Electromagnetic compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243 Electromagnetic immunity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244 Electrostatic discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245 FCC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246 Telephone network plug and jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 Equipment harmful to the telephone network . . . . . . . . . . . . . . . . . . 247 Party lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Fields Index

249

Index

253

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Contents

Standard 2.1

xiv

Digital Telephone IP AdapterInstallation and Administration Guide

Preface

About this document

In this preface

About this guide

xvi

Product overview

xvii

Skills you need

xviii

Conventions used in this guide

xx

Related information products

xxii

Digital Telephone IP Adapter Installation and Administration Guide

xv

About this document

Standard 2.1

About this guide

The Digital Telephone IP Adapter Installation and Administration Guide (NTP 555-8421-211) is for telecom and data network managers and administrators who plan, install, and manage corporate telecommunications and data networks. This guide contains the following information:

!detailed descriptions of the Digital Telephone IP Adapter units

!procedures necessary to install, configure, and manage Digital Telephone IP Adapter units in a remote or branch office

!suggested troubleshooting procedures for addressing possible problems

This guide assumes that you are familiar with the following:

!basic telecommunications terminology

!basic networking terminology

!PC terminology and operation (specifically, Windows 95, 98, NT Workstation 4.0, Millennium Edition (ME), 2000 Professional, XP [Professional and Home Edition])

!Nortel PBX terminology, functionality, and administration

How to use this guide

This guide provides step by step procedures for installing, configuring, and managing the Digital Telephone IP Adapter unit as a part of your remote services network. Review this guide before beginning Digital Telephone IP Adapter unit installation and configuration.

When you are ready to begin, follow the steps for planning, installing, and configuring your hardware in the order that they are presented in this guide. This helps you to achieve a successful, trouble-free installation.

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About this document

Product overview

Nortel proudly presents Digital Telephone IP Adapter remote telecommunications equipment. The Digital Telephone IP Adapter Installation and Administration Guide (NTP 555-8421-211) provides information on configuring and maintaining your Digital Telephone IP Adapter unit.

The Digital Telephone IP Adapter unit allows your remote site to access a Reach Line Card (RLC) installed in the host PBX. A properly completed installation supplies your remote location with the full host PBX and.

To identify and locate documentation for the other elements of your Remote Gateway 9100 Series network, refer to “Related information products” on page xxii.

Digital Telephone IP Adapter Installation and Administration Guide

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About this document

Standard 2.1

Skills you need

Knowledge of, or experience with, the following PC concepts as appropriate to your network is helpful when administering a Digital Telephone IP Adapter unit:

!

!

!

Microsoft Windows software installation network configuration

Nortel product knowledge

Knowledge of, or experience with, the following Nortel products and concepts:

!basic administration of a Meridian 1, Communication Server 1000S

(CS 1000S), or Communication Server 2100 (CS 2100) PBX (telephone set and XDLC configuration)

!characteristics and principles of XDLC operation

!PBX data calls

Telecommunications knowledge

Knowledge of, or experience with, the following aspects of telecommunications:

!

!

!

!

!

!

digital telephone set configuration ISDN PRI configuration

trunk configuration PBX configuration

PBX maintenance (SDI operation) knowledge of RS-232 signaling

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About this document

Data networking knowledge

Knowledge of, or experience with, the following aspects of data networking:

!

!

!

data link (Layer 2 of the OSI model)

IP protocol

routing

network (Layer 3 of the OSI model)

addressing

traffic analysis and provisioning

configuration

Voice over IP concepts

Digital Telephone IP Adapter Installation and Administration Guide

xix

About this document

Standard 2.1

Conventions used in this guide

This section describes the symbols and text conventions used in this guide.

Precautionary messages

Note: A “Note” describes the secondary results of procedures or commands, or special conditions that require you to use a procedure or command.

ATTENTION! Provides information essential to the completion of a task.

CAUTION

Risk of data loss or equipment damage

Cautions you against unsafe practices or potential hazards, such as equipment damage, service interruption, or loss of data.

Instructions for selecting menu options

To simplify the instructions for selecting menu options, this guide abbreviates the selection path. For example, if you must choose Telnet from the Logon Unit menu, under the Connect menu, this guide uses the following style:

From the menu, choose Connect Logon Unit Telnet.

Instructions for displaying property sheets

To simplify the procedures for accessing property sheets throughout this guide, the instructions for displaying a particular property sheet are summarized in a “Getting there” statement.

The procedure for displaying the screen that you need depends on if you are:

!performing an online configuration (connected to a node by Telnet)

!performing an offline configuration (not connected to a node)

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About this document

Example

Getting there 911x Configuration Manager IP Configuration

The long instruction for this example is shown below.

1Do the following:

IF

THEN

you are performing an offline configuration,

select the device type as described in “Selecting the device type for offline configuration” on page 125.

you are performing an online configuration,

connect to, and then log on to the node as described in “Logging on to a unit” on page 126.

2In the left pane, click on the plus sign (+) beside Configuration Manager to expand the node list.

3Click on IP Configuration.

Result: The IP Configuration property sheet for the Digital Telephone IP Adapter unit displays in the right pane.

PBX terminology

Throughout this guide, the term “host PBX” refers to any of the following Nortel PBX platforms:

!

!

!

Meridian 1 PBX CS 1000

CS 2100

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About this document

Standard 2.1

Related information products

This section lists sources for additional information related to the Digital Telephone IP Adapter unit. You can order printed documentation and the CDROM from your Nortel distributor.

You can also download the documentation in Portable Document Format (PDF) from the Nortel website. To locate these documents, click on the Technical Documentation link at the following website:

www.nortel.com

Note: The information available on the website may supersede the information provided on the CD-ROM.

For further details, refer to Remote Gateway 9100 Series and RLC Release Notes

(NTP 555-8421-102).

Printed documents

The following documents provide additional information on Digital Telephone IP Adapter units and other elements of a Remote Gateway 9100 Series system:

Remote Gateway 9100 Series Network Engineering Guidelines

(NTP 555-8421-103)

The Engineering Guidelines, written for the installer/administrator, describe how a Remote Gateway 9100 Series system integrates with existing telecommunications and data networks. This document helps you to ensure that your networks are prepared for Remote Gateway 9100 Series.

Remote Gateway 9100 Series and RLC Release Notes

(NTP 555-8421-102)

The Release Notes, written for the installer/administrator, describe the features and known problems for the Reach Line Card (RLC), the Remote Gateway 9150 unit, Remote Gateway 911x series units, and Digital Telephone IP Adapter units.

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About this document

Reach Line Card Installation and Administration Guide

(NTP 555-8421-210)

The Reach Line Card Installation and Administration Guide, written for the installer/administrator, describes how to install, configure, and manage the Reach Line Card on the host PBX.

Remote Gateway 9150 Installation and Administration Guide

(NTP 555-8421-215)

The Remote Gateway 9150 Installation and Administration Guide, written for the installer/administrator, describes how to install, configure, and manage the Remote Gateway 9150 unit.

Remote Gateway 911x Series Installation and Administration Guide

(NTP 555-8421-220)

The Remote Gateway 911x Series Installation and Administration Guide written for the installer/administrator, describes how to install, configure, and manage Remote Gateway 911x series units.

CD-ROM

A Remote Gateway 9100 Series Product CD-ROM is available containing the documentation in Portable Document Format (PDF), firmware, and Remote Gateway 9100 Series Configuration Manager software.

Digital Telephone IP Adapter Installation and Administration Guide

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About this document

Standard 2.1

xxiv

Digital Telephone IP Adapter Installation and Administration Guide

C h a p t e r 1

Digital Telephone IP Adapter description

In this chapter

Product Introduction

26

Hardware description

29

Connection options

35

How Digital Telephone IP Adapter units work

36

System security

42

Telephones

43

Online/Offline Table

50

Emergency service number

51

Remote Gateway 9100 Series Configuration Manager

52

Power requirements

53

Digital Telephone IP Adapter Installation and Administration Guide

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Digital Telephone IP Adapter description

Standard 2.1

Product Introduction

Digital Telephone IP Adapter units provide full-featured host Private Branch Exchange (PBX) services to single users in small remote or home offices.

Digital Telephone IP Adapter units require each of the following components:

!a Digital Telephone Internal or External IP Adapter unit

!a Reach Line Card (RLC)

!a 10BaseT Ethernet interface to an Internet Access Device (IAD)

This section provides a brief description of each component used to provide Digital Telephone IP Adapter functionality.

Digital Telephone Internal IP Adapter

The Digital Telephone Internal IP Adapter is a circuit card that fits in the base of a Meridian digital telephone set. The circuit card relays voice and signaling information between the digital telephone connected at your office and the RLC installed on the host PBX using the Internet Protocol (IP) network.

Refer to the following chapters for additional information:

!Chapter 3, “Installing the Digital Telephone IP Adapter unit”

!Chapter 4, “Configuring the IP Adapter unit using the telephone menu”, or Chapter 5, “Changing configuration settings using Configuration Manager”

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Digital Telephone IP Adapter description

Digital Telephone External IP Adapter

The Digital Telephone External IP Adapter connects to the telephone set line cord of the digital telephone with a standard RJ-11 connector. The unit relays voice and signaling information between your digital telephone at a remote location and the RLC installed in the host PBX over the IP network. Refer to the following chapters for additional information:

!Chapter 3, “Installing the Digital Telephone IP Adapter unit”

!Chapter 4, “Configuring the IP Adapter unit using the telephone menu”, or Chapter 5, “Changing configuration settings using Configuration Manager”

Reach Line Card

The Reach Line Card (RLC), installed in the host PBX, provides service for up to 16 ports on a single-slot card or 32 ports on a double-slot card. The RLC emulates a standard digital line card (XDLC), providing PBX functionality for telephones at remote locations (including sites using the Digital Telephone IP Adapter unit).

The RLC relays voice and signaling information between the remote digital telephone and the host PBX over the IP network.

For a more detailed description, refer to the Reach Line Card Installation and Administration Guide (NTP 555-8421-210).

Voice over IP technology

The Digital Telephone IP Adapter unit uses Nortel proprietary Voice over IP technology to send voice and data signals between your office and the host PBX through the existing IP data network.

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Digital Telephone IP Adapter description

Standard 2.1

Configuration - device and software

To make the Digital Telephone IP Adapter unit operational, some configuration is required. You can use the following tools to configure the Digital Telephone IP Adapter unit:

!telephone menu

You must use the telephone menu to configure the Digital Telephone IP Adapter unit initially.

For detailed instructions on using the telephone menu, refer to Chapter 4, “Configuring the IP Adapter unit using the telephone menu”.

!Remote Gateway 9100 Series Configuration Manager

Remote Gateway 9100 Series Configuration Manager is a Windows-based application for accessing the Digital Telephone IP Adapter unit configuration settings. Once you have configured the Digital Telephone IP Adapter unit, you can use Configuration Manager to make configuration changes and perform ongoing administration.

For more details, refer to Chapter 5, “Changing configuration settings using Configuration Manager”, and Chapter 7, “Administration”.

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Digital Telephone IP Adapter description

Hardware description

This section describes the LED indicator displays, power supply, cables, connectors, and Internet Access Devices (IAD) for the Digital Telephone IP Adapter units.

Digital Telephone IP Adapter unit LED indicators

The operational status of the Digital Telephone IP Adapter unit is indicated by LEDs mounted on the following:

!telephone set footstand for the Digital Telephone Internal IP Adapter

!front panel of the Digital Telephone External IP Adapter

LED

LED

 

Indicator

Indicator

 

Type

Name

Description

 

 

 

Power

On

When lit, this LED indicates that power is present.

IP network

TX

When flashing, this LED indicates that data is

 

 

being transmitted over the Ethernet network.

 

RX

When flashing, this LED indicates that data is

 

 

being presented to the Digital Telephone IP

 

 

Adapter unit over the Ethernet network.

 

 

 

Digital Telephone IP Adapter Installation and Administration Guide

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Nortel Networks M3310, M3820 User Manual

Digital Telephone IP Adapter description

Standard 2.1

Digital Telephone IP Adapter unit LED indicator display diagrams

Digital Telephone IP Adapter circuit card

Power

Tx

Rx

LED

LED

LED

 

 

G016IP

Digital Telephone IP Adapter unit

Front view

 

LED

 

Indicators

 

Power

TX RX

 

G101489IP

30

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