NEC DS2000, DS1000 User Manual

0 (0)

Multibutton Telephone

Feature Handbook

NEC DS2000, DS1000 User Manual

Your Multibutton Display Telephone

7080000

CLEAR

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LINE 1

LINE 2

LINE 3

LINE 4

LINE 5

LINE 6

LINE 7

LINE 8

LINE 9

LINE 10

LINE 11

LINE 12

 

 

ABC

DEF

MW

ICM

 

1

2

3

 

 

 

 

GHI

JKL

MNO

FLASH

DND

 

4

5

6

 

 

 

PQRS

TUV

WXYZ

DIAL

MIC

 

7

8

9

 

 

In DS1000: Keys 7-12 are undefined.

For Attendants: Key 11=Night Key

Key 12=Operator Call Key

OPER

LND

SPK

0

 

 

VOL

CONF

HOLD

 

 

 

The Ring/Message Lamp at the top of your telephone flashes slowly green while a call rings your telephone, blinks green if you have new Caller ID calls, and flashes red for new Voice Mail messages or Message Waiting.

Your key assignments may be different than shown. Ask your Communications Manager.

See the inside back cover of this guide for an illustration of the Super Display telephone.

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions.

©2004 by NEC Unified Solutions, Inc. All Rights Reserved. Printed in U.S.A.

Table of Contents

About Your Handsfree Options

Handsfree lets you place and answer calls by pressing instead of using the handset.

With Automatic Handsfree, you can press a line key without lifting the handset. Normally, you have Automatic Handsfree.

Use Handsfree Answerback to answer a voice-announced Intercom call by speaking toward your phone — without lifting the handset.

Account Codes ...............................................................

1

Using Account Codes with Store and Forward . . .

. . . .2

Alphanumeric Display .....................................................

3

Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . .

. . . .3

Alphanumeric Display Contrast Control . . . . . . . .

. . . .3

Attendant Position..........................................................

4

Attendant Call Queuing . . . . . . . . . . . . . . . . . . . .

. . . .5

Auto Redial .....................................................................

6

Background Music...........................................................

8

Barge In ..........................................................................

9

Call Coverage Keys........................................................

10

User Programmable Feature . . . . . . . . . . . . . . . . .

. . .10

Call Forwarding .............................................................

11

Call Forwarding at your 22-Button or 34-Button

 

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .11

Call Forwarding at your Super Display Telephone

. . .15

Call Forwarding Off Premise..........................................

21

Off Premise Call Forwarding at your 22-Button or 34-

Button Telephone . . . . . . . . . . . . . . . . . . . . . .

. . .22

Off Premise Call Forwarding at your Super Display

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . .25

If you have a 22-Button Non-Display Telephone

. . . .30

Call Screening (with IntraMail) .......................................

31

Call Screening and Group Mailboxes . . . . . . . . .

. . . .31

Automatic Call Screening . . . . . . . . . . . . . . . . .

. . . .32

MW LED Operation Change . . . . . . . . . . . . . . . .

. . .32

Using Manual Call Screening . . . . . . . . . . . . . . .

. . . .32

Using Automatic Call Screening . . . . . . . . . . . .

. . . .33

Call Timer.......................................................................

35

Enhanced Call Timer . . . . . . . . . . . . . . . . . . . . . .

. . .35

 

i

Table of Contents

Call Waiting / Camp-On..................................................

38

Callback ........................................................................

39

Caller ID.........................................................................

40

Single and Multiple Message Format . . . . . . . . . . . . .

40

Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .

40

Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .

40

Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .

40

Caller ID Logging...........................................................

42

Caller ID Logging at your 22-Button or 34-Button

 

Display Telephone . . . . . . . . . . . . . . . . . . . . . . . .

42

Caller ID Logging at your Super Display Telephone

.45

Central Office Calls, Answering.....................................

48

User Programmable Feature . . . . . . . . . . . . . . . . . . . .

48

Central Office Calls, Placing ..........................................

49

Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . .

49

Conference ...................................................................

54

Dial Number Preview .....................................................

55

Correcting the Displayed Digits . . . . . . . . . . . . . . . . .

55

Dial Number Preview Editing Example . . . . . . . . . .

.56

Direct Station Selection (DSS) .......................................

57

User Programmable Feature . . . . . . . . . . . . . . . . . . . .

57

Direct Station Selection Console...................................

58

Default DSS Console Key Assignments . . . . . . . . . . .

62

Directed Call Pickup ......................................................

65

Directory Dialing............................................................

66

Distinctive Ringing.........................................................

68

Distinctive Ring Configuration . . . . . . . . . . . . . . . . .

69

Extension Override . . . . . . . . . . . . . . . . . . . . . . . . . .

74

Key Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . .

78

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

82

Do Not Disturb..............................................................

88

Do Not Disturb at your 22-Button or 34-Button

 

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

88

Do Not Disturb at your Super Display Telephone . . . .89

Do Not Disturb Override ...............................................

92

Door Box.......................................................................

93

Extension Locking .........................................................

95

Locking and Unlocking Your Extension . . . . . . . . . . .

95

Entering or Changing Your PIN Number . . . . . . . . . .

96

ii

Table of Contents

Extension Hunting.......................................................

103

Flash............................................................................

104

Forced Trunk Disconnect ............................................

105

Group Call Pickup .......................................................

106

User Programmable Feature . . . . . . . . . . . . . . . . . . .

106

Group Listen ...............................................................

107

Group Ring .................................................................

108

Handsfree ...................................................................

109

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

109

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .

109

User Programmable Feature . . . . . . . . . . . . . . . . . . .

110

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . .

111

Headset Compatibility.................................................

112

Headset Mode Feature Interactions . . . . . . . . . . . . . .

113

User Programmable Feature . . . . . . . . . . . . . . . . . . .

114

Hold............................................................................

115

Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

117

Hotline ........................................................................

118

User Programmable Feature . . . . . . . . . . . . . . . . . . .

118

Idle Menu Soft Keys (Super Display)...........................

119

User Programmable Feature . . . . . . . . . . . . . . . . . . .

119

Interactive Soft Keys...................................................

121

Intercom .....................................................................

122

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .

122

User Programmable Feature . . . . . . . . . . . . . . . . . . .

123

Language Selection.....................................................

124

Last Number Redial.....................................................

126

Enhanced Last Number Redial . . . . . . . . . . . . . . . . .

126

Enhanced Last Number Redial at your 22-Button or 34-

Button Display Telephone . . . . . . . . . . . . . . . . . .

127

Enhanced Last Number Redial at your Super Display

 

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

129

Meet-Me Conference ..................................................

131

Message Waiting .........................................................

133

Microphone Mute........................................................

135

Using the Handsfree Reply Soft Key at your 22-Button

or 34-Button Display Telephone . . . . . . . . . . . . .

135

Using the Handsfree Reply Soft Key at your Super

 

Display Telephone . . . . . . . . . . . . . . . . . . . . . . .

136

 

iii

Monitor / Silent Monitor ..............................................

138

Name Programming.....................................................

139

Night Service / Night Ring ...........................................

141

Off-Hook Signaling .....................................................

142

User Programmable Feature . . . . . . . . . . . . . . . . . . .

142

Paging .........................................................................

143

Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

143

External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . .

143

User Programmable Feature . . . . . . . . . . . . . . . . . . .

144

Park.............................................................................

145

System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

145

Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

146

Park Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

148

Prime Line Preference .................................................

149

Prime Line and Ringing Line Preference . . . . . . . . .

149

User Programmable Feature . . . . . . . . . . . . . . . . . . .

149

Privacy and Privacy Release Groups ...........................

150

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

150

Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . .

150

Programmable Function Keys......................................

151

Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

155

User Programmable Feature . . . . . . . . . . . . . . . . . . .

156

Removing Lines and Extensions ..................................

157

Reverse Voice Over.....................................................

158

Ringing Line Preference ..............................................

160

Prime Line and Ringing Line Preference . . . . . . . . .

160

User Programmable Feature . . . . . . . . . . . . . . . . . . .

161

Save Number Dialed....................................................

162

Selectable Display Messaging .....................................

163

Selectable Display Messaging at your 22-Button or 34-

Button Display Telephone . . . . . . . . . . . . . . . . . .

164

Selectable Display Messaging at your Super Display

 

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

166

Entering Additional Characters . . . . . . . . . . . . . . . . .

168

Speed Dial...................................................................

170

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .

170

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . .

173

Entering Speed Dial Names . . . . . . . . . . . . . . . . . . .

176

User Programmable Feature . . . . . . . . . . . . . . . . . . .

176

iv

Split.............................................................................

177

Tandem Trunking.........................................................

179

Time and Date.............................................................

180

User Programmable Feature . . . . . . . . . . . . . . . . . . .

180

Transfer.......................................................................

181

Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

183

Trunk (Line) Queuing and Callback .............................

184

Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . .

184

User Programmable Features ......................................

186

Voice Mail....................................................................

188

Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .

190

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .

191

Forwarding Calls to your Mailbox . . . . . . . . . . . . . .

191

Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .

192

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .

193

Personal Answering Machine Emulation . . . . . . . . .

193

Checking Your Messages . . . . . . . . . . . . . . . . . . . . .

198

Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .

198

Voice Over ..................................................................

200

Volume and Contrast Control......................................

201

Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .

201

Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .

203

Walking Class of Service..............................................

204

v

vi

Account Codes

Your system may use

Account Codes to

categorize or restrict

outside calls.

Account Codes are codes that you dial to categorize and/or restrict outside calls. You can dial an Account Code while placing a call or while on a call. There are three types of Account Codes:

Optional (Unforced) Account Codes

Optional Account Codes allow you to enter an Account Code while placing an outside call or anytime while on a call. These are optional codes – you don’t have to enter them.

Forced Account Codes

Forced Account Codes require you to enter an Account Code every time you place an outside call. If you don’t enter a code, you can’t place the call. Your system may have Forced Account Codes optionally enabled only for long distance calls.

Verified Account Codes

With Verified Account Codes, the system compares the Account Code you dial with the codes programmed into the system. If the code matches, your call goes through. Verified Account Codes apply only to Forced Account Codes.

To enter an Optional (Unforced) Account Code

1.Place or answer an outside call.

2.Dial , press ACCT / ACCT CODE , or press your

Account Code Programmable Function Key.

Your Communications Manager can tell which options are available to you.

3.Enter your Account Code (up to 10 digits, using 0-9).

4.Dial , press ACCT / ACCT CODE , or press your Account Code Programmable Function Key.

1

Account Codes

4.(Outgoing call only) Dial your outside number.

To enter a Forced Account Code:

1.Access a line for an outside call (any method you prefer).

You hear three beeps indicating that you must enter an Account Code.

2.Enter your Account Code (up to 10 digits, using 0-9).

If your system uses Verified Account Codes, you must enter a code that is stored in your system.

3.Dial , press ACCT / ACCT CODE , or press your

Account Code Programmable Function Key.

Your Communications Manager can tell which options are available to you.

4.Dial your outside number.

Using Account Codes with Store and Forward

To place an outside call when both Store and Forward and Forced Account Codes are enabled:

If Forced Account Codes are enabled only for long distance calls and you are placing a local call, do not enter an Account Code. Just dial the call normally.

1.Press + Dial (or optionally 90-98).

OR

Press Switched Loop key + Dial line group number (0-8).

OR

Press Fixed Loop key.

2.Dial number + Wait for 3 beeps + Enter Account Code.

3.Wait 6 seconds, dial , or press ACCT / ACCT CODE .

2

If you have a 34-Button Super Display telephone, it provides an eight-line, 20-character per line alphanumeric display. The first line displays the date and time (while idle) and feature status messages, just like the 22-Button and 34-Button Display models. Lines 2-8 display the comprehensive Interactive Soft Key definitions.
features.
callers and customize
you process calls, identify
If you have a 22-Button or 34-Button Display telephone, it provides a two-line, 20-character per line alphanumeric display. The first line displays the date and time (while idle) and feature
status messages. The second line displays the Interactive Soft Key definitions.
Display messages help
Alphanumeric Display

Interactive Soft Keys

Interactive Soft Keys provide intuitive feature access. You’ll no longer have to remember feature codes to access your telephone’s most advanced features — because the function of the soft keys changes as you process your calls. For example, while you’re on an outside call, just press PARK to park your call in an orbit. Basic Soft Key instruction is included in this guide. Refer to the Soft Key Glossary (P/N 80000GLO**) for more on your Interactive Soft Keys.

Alphanumeric Display Contrast Control

When your telephone is idle (except on 34-Button Super Display), you can control the contrast of your telephone display.

To adjust your display contrast:

1. Press or .

If the contrast adjustment doesn’t work, your phone may be in the Music on Hold mode. Press HOLD and try again.

3

The attendant is the system’s call processing focal point.

Attendant Position

If you are an attendant (also called an operator), you are the system’s call processing focal point. In addition to all the features of the standard keyset, your attendant

extension also has the following unique features. Initially, only your attendant extension has these capabilities. Refer to the individual feature for the specifics.

Barge In

You can break into a co-worker’s established call.

Direct Trunk Access

You can dial a code to access an individual outside line.

Forced Trunk Disconnect

In an emergency, you can release (disconnect) another user’s active outside call.

Night Service / Night Ring

If your telephone has a programmed Night Key, you can press it to put the system in the Night Mode.

Removing Trunks (Lines) and Extensions from Service

Remove problem outside lines from service — then return them to service once the problem is corrected.

Trunk (Line) Queuing

You can wait in line for a busy trunk (line) to become free.

To call an attendant extension:

1.Press .

2.Dial .

If your system has more than one operator, you may have to dial 01-04 instead. You can also dial the attendant’s extension number (e.g., 300).

4

Attendant Position

Attendant Call Queuing

Attendant Call Queuing helps minimize congestion if your attendant extension is the overflow destination for unanswered calls.

As an attendant, your extension is never busy to your co-workers. Instead, an unlimited number of Intercom calls can queue (i.e., wait in line) for you to become free. These calls wait on your Operator Call Key, which is the last Programmable Function Key on your telephone. This key is off when you’re available and winks on (red) when co-workers are trying to get through.

To answer a call on your Operator Call Key:

Your Operator Call Key winks on (red) when a call is waiting.

1.Press your Operator Call Key.

Normally, this places your active outside call on

Hold and answers the waiting call.

5

Redial a busy outside
Auto Redial periodically redials a number automatically. busy outside number. If you place
an outside call and the call recipient is busy, you can press a soft key to enable Auto Redial. You don’t have to retry the number, hoping it will go through.
Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party rings or answers, or when you:

Auto Redial

Place or answer another outside call.

Receive an Intercom voice announcement or answer an Intercom call by lifting the handset or pressing SPK.

Press SPK to cancel Auto Redial.

Press any other fixed feature key except MIC.

Lift and replace the handset.

Press the CANCEL soft key (Super Display only).

To enable Auto Redial:

1.Place an outside call and receive busy tone + Press

AUTO REDIAL or ALND .

OR

2.Press a line key + Press AUTO REDIAL or ALND .

The system enables Auto Redial for the last outside call you dialed.

3.At a 22-Button or 34-Button Display, you see:

6

To turn Background Music on and off:
pleasing work environment.
the speaker for a more
broadcast music through
Background Music (BGM) sends music to the speaker in your telephone while it is idle. BGM requires that your company have a music source (such as a CD player or radio) connected to
your system. Background Music automatically turns off when your phone rings or you receive a paging announcement.
Background Music
Have your telephone

1.Do not lift the handset or press .

2.Press .

Please take note of the following:

In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Background Music feature of telecommunications systems. The manufacturer hereby disclaims any liability arising out of the failure to obtain such a license.

8

9
!! CAUTION !!
Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.
To Barge In on a call:
1. Call busy extension.
OR
Place call on busy line.
a co-worker right away.
Barge In to get through to
Barge In permits you to break into another extension user’s established call. This sets up a three-way conversation between
you and the other two parties on the initial call. You can Barge In on an Intercom call and on an outside call.
In an emergency, use
Barge In

2.Dial or press BARG .

You hear two beeps.

3.Join the conversation in progress.

Call Coverage Keys

Cover a co-worker’s calls

from your own telephone.

You can have Call Coverage Keys for co-worker’s telephones, Ring Groups, and Extension Hunting UCD Groups.

Your Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash. In addition, the Call Coverage Key lights while your co-worker is busy, flashes fast while your co-worker is in Do Not Disturb, and flashes slowly while your co-worker is ringing.

Call Coverage Key Flash Rates

When the key is:

The covered extension is:

Off

Idle or not installed

On

Busy

Flashing Slowly

Ringing

Flashing Fast

In Do Not Disturb for Intercom

 

calls (option 2) or all calls (option 3)

Wink Off

In Do Not Disturb for

 

outside calls (option 1)

 

 

To answer a call ringing or flashing a Call Coverage Key:

1.Press flashing Call Coverage Key.

To use your Call Coverage Key to place a call to your idle co-worker:

1.Press Call Coverage Key.

User Programmable Feature

# R A C

Assign the ringing mode for your Call Coverage keys. See User Programmable Features at the end of this guide for more.

10

Make sure your calls are covered while you are away from your desk.

Call Forwarding

Use Call Forwarding to redirect your calls to another extension or Voice Mail. In addition, you can set up Call Forwarding to reroute all calls or just outside calls.

There are four types of Call Forwarding:

Call Forwarding When Not Answered

Calls ringing your phone forward when you don’t answer.

Call Forwarding When Busy or Not Answered

Calls ringing your phone forward when you don’t answer or while you are busy on another call.

Call Forwarding Immediate

Calls to your phone forward immediately.

Call Forwarding Off Premise

Calls to your phone forward to an off-site location (such as a cell phone or remote office). See page 21 for more.

Call Forwarding at your 22-Button or 34-Button Telephone

To activate Call Forwarding:

1.Press and dial , or press your Call Forwarding key.

OR

1. Press PGM + CFWD . You see:

11

Call Forwarding

2. Dial or press IMM Immediate. You see:

 

OR

Dial

or press RNA

Answer. You see:

 

OR

Dial

or press BNA

Busy/No Answer. You see:

OR

for Call Forwarding

for Call Forwarding No

for Call Forwarding

Dial or press MORE + OFFP for Off Premise Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.) You see:

OR

12

Call Forwarding

Dial

or press MORE + AME for Personal

Answering Machine Emulation. (See Voice Mail on page 188 for more.) You see:

 

OR

Dial

or press MORE + MSG to select a

Selectable Display Message. (See Selectable Display Messaging on page 163 for more.)

3. Dial destination extension or 0 (or 01-04) for your operator.

OR

Dial the Voice Mail master number.

OR

Press .

4.Select the Call Forwarding type:

– Dial 2 or press ALL to forward all calls.

– Dial 8 or press TRNK to forward just outside calls.

If you forward your calls immediately to a coworker, only the user at the forwarding destination can call you on the Intercom.

13

Call Forwarding

To cancel Call Forwarding

1.Press and dial , or press your Call Forwarding key.

OR

Press

+ PGM + CFWD . You see:

2.Dial , press , or press NONE to cancel Call Forwarding.

14

Call Forwarding

Call Forwarding at your Super Display Telephone

To activate Call Forwarding:

1.Press and dial , or press your Call Forwarding key.

OR

Press PROGRAM + CALL FWRD . You see:

2.Dial or press IMMEDIATE for Call Forwarding Immediate. You see:

OR

15

Call Forwarding

Dial or press RING/NO ANS for Call Forwarding No Answer. You see:

 

OR

Dial

or press BUSY/NO ANS for Call Forwarding

Busy/No Answer. You see:

OR

16

Call Forwarding

Dial or press OFF-PREMISE for Off Premise Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.) You see:

OR

Dial or press ANS MACHINE for Personal Answering Machine Emulation. (See Voice Mail on page 188 for more.) You see:

OR

17

Call Forwarding

Dial or press MESSAGE to select a Selectable Display Message. (See Selectable Display Messaging on page 163 for more.) You see:

3. Dial destination extension or 0 (or 01-04) for your operator.

OR

Dial the Voice Mail master number.

OR

Press . You see:

18

Call Forwarding

4.Select the Call Forwarding type:

– Dial 2 or press ALL to forward all calls.

– Dial 8 or press TRUNK ONLY to forward just outside calls.

If you forward your calls immediately to a coworker, only the user at the forwarding destination can call you on the Intercom.

19

Call Forwarding

To cancel Call Forwarding

1.Press and dial , or press your Call Forwarding key.

OR

Press PROGRAM + CALL FWRD . You see:

2. Dial .

OR

Press NONE .

OR

Press .

20

Set up a multiple-party Redirect your calls to
telephone meeting your cell phone or your
without leaving the office. home office.

Call Forwarding Off Premise

If you have a display keyset, Off Premise Call Forwarding allows you to forward your calls to an off-site location (such as a cell phone or remote office). You can

stay in touch by having Off Premise Call Forwarding automatically forward your calls while you are away from the office.

To set up Off Premise Call Forwarding, select the line or line group over which the call should route, as well as the number the system should dial. The number dialed can be one of your Personal Speed Dial bins containing an outside number, or you can enter an outside number directly into Personal Speed Dial bin 720. When a call rings your extension, the system selects the specified line or group and then outdials the stored number.

Off Premise Call Forwarding reroutes:

Intercom calls

Transferred calls

Direct Inward Lines (Remember that a line can be a regular line during the day and a DIL at night, and visa versa.)

UTRF (unscreened transfer) calls routed from the Voice Mail Automated Attendant

Circular and Terminal Extension Hunting calls

Off Premise Call Forwarding does not reroute:

Key Ring calls

Calls to a UCD Group master number.

Group Ring calls (i.e., calls to a Ring Group master number)

UCD Hunting Calls (i.e., calls to a UCD master number)

Ringing Call Coverage key calls

You can set up Off Premise Call Forwarding to reroute all calls or just outside calls.

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Call Forwarding Off Premise

Off Premise Call Forwarding at your 22-Button or 34-Button Telephone

To set up Call Forwarding Off Premise:

1.Press the and dial , or press your Call Forwarding key.

OR

Press PGM + CFWD . You see:

2. Dial and skip to step 5.

OR

Press MORE . You see:

3.Press OFFP .

4.You see:

– Press

BIN

to select a Speed Dial bin as your Off

 

Premise Call Forwarding number.

 

 

 

– Press

NUM

to store a new Off Premise Call

Forwarding number (automatically in bin 720).

Press VIEW to view the currently enabled Off Premise Call Forwarding number (if any).

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