Motorola SB6141 User Manual

User Guide

Motorola SURFboard®

SB6141 DOCSIS® 3.0 Cable Modem

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©2011 Motorola Mobility, Inc. All rights reserved.

MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other product or service names are the property of their respective owners. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola Mobility, Inc.

Motorola Mobility reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola Mobility to provide notification of such revision or change. Motorola Mobility provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola Mobility may make improvements or changes in the product(s) described in this manual at any time.

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		Safety and Regulatory Information
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IMPORTANT SAFETY INSTRUCTIONS

Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

•Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.

•This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included with the device.

•Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.

•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

•This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.

•Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use.

•Installation of this device must be in accordance with national wiring codes and conform to local regulations.

•Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

•Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

•Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

•Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.

•Place this device on a stable surface.

•Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet.

•Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the Ethernet cable from the cable modem or user’s PC.

•It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.

•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

•Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.

•Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.

•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.

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•For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges.

•Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition.

•Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

•This device should not be used in an environment that exceeds 50º C (104º F).

SAVE THESE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Section 820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the device and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.

FCC DECLARATION OF CONFORMITY

Motorola Mobility, Inc, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the SURFboard SB6141 DOCSIS 3.0 Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

INDUSTRY CANADA (IC) STATEMENT

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance. Please visit www.motorola.com/recycle for instructions on recycling.

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Contents
Safety and Regulatory Information......................................................................................................................	i
Getting Started......................................................................................................................................................	1
Inside the Box .........................................................................................................................................................	1
Minimum System Requirements ............................................................................................................................	1
Contact Information.................................................................................................................................................	1
Product Overview..................................................................................................................................................	2
Front Panel ..............................................................................................................................................................	2
Rear Panel ...............................................................................................................................................................	3
MAC Label...............................................................................................................................................................	3
Connecting the Modem ........................................................................................................................................	4
Testing the Connections .........................................................................................................................................	4
Wall Mounting the Modem .....................................................................................................................................	5
Wall Mounting Template .........................................................................................................................................	6
Connecting to the Internet...................................................................................................................................	7
Configuring TCP/IP for Windows 7 .........................................................................................................................	7
Configuring TCP/IP for Windows Vista....................................................................................................................	8
Configuring TCP/IP for Windows XP .......................................................................................................................	8
Renewing the IP Address in Windows 7 or Vista ...................................................................................................	9
Renewing the IP Address in Windows XP ..............................................................................................................	9
Verifying the IP Address in Windows 7 or Vista......................................................................................................	9
Verifying the IP Address in Windows XP ..............................................................................................................	10
Monitoring Your Modem....................................................................................................................................	11
Starting the Modem Configuration Manager ........................................................................................................	11
Restoring Your Modem Settings...........................................................................................................................	12
Troubleshooting ..................................................................................................................................................	13
Solutions................................................................................................................................................................	13
Front Panel Icons and Error Conditions.................................................................................................................	14
Product Specifications ........................................................................................................................................	15
Warranty Information .........................................................................................................................................	17

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1	Getting Started

The Motorola SURFboard® SB6141 DOCSIS® 3.0 Cable Modem provides high-speed access to the Internet and other online services.

You can use your high-speed cable modem to directly connect one PC in your home or business to the Internet.

This guide provides a product overview and instructions for installing and configuring the SB6141.

Inside the Box

Before installing the modem, check that the following items are included in the box with the modem. If any items are missing, please contact Motorola Broadband Technical Support at 1-877-466-8646.

ITEM	DESCRIPTION
Power Supply	Provides power to the modem using an
	electrical outlet
10/100/1000 Base-T	Standard Category 5, or higher, cable for
Ethernet Cable	connecting to the network
Software License &	Contains software license, warranty, and
Regulatory Card	safety information for the modem
SB6141 Install Sheet	Provides basic information for connecting
	the modem

Minimum System Requirements

The SB6141 is compatible with the following operating systems:

•Windows® 7

•Windows Vista™, Service Pack 1 or later

•Windows XP, Service Pack 2 or later

•Mac® 10.4 or later (Ethernet connection only)

•UNIX® (Ethernet connection only)

•Linux® (Ethernet connection only)

Contact Information

For additional product information, please visit the Motorola support website at

www.motorola.com/us/support.

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2		Product Overview
Front Panel

LED ICON	FLASHING	ON
1	Not applicable — icon does not	Green: Power is properly connected
	flash

2	Scanning for a downstream	Green: Non-bonded downstream channel is connected
	(receive) channel connection	Blue*: High-speed Internet connection with bonded
		downstream channels
3	Scanning for an upstream (send)	Green: Non-bonded upstream channel is connected
	channel connection	Blue*: High-speed Internet connection with bonded
		upstream channels
4	Scanning for an Internet	Green: Startup process completed
	connection
5	Transmitting or receiving data on	Amber: A device, PC, or hub is connected to the
	Ethernet port	Ethernet (10Base-T) or Fast Ethernet (100Base-T) port

Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6141 to your PC

*Note: Bonded channel operation is not available in all locations. Your service provider may implement bonded channels for high-speed Internet and Ethernet connections.

Note: To increase the bandwidth available for receiving and transmitting data, your service provider may also implement bonded channels for RECEIVE and SEND channel connections. The LINK icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is made.

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Rear Panel

Port Name	Description
1	Ethernet port for an RJ-45 cable connection
	A green LED indicates a data connection is made
2	Coaxial cable connector
3	+12VDC Power connector

MAC Label

The SB6141 Media Access Control (MAC) label is located on the bottom of the modem. It contains specific ID information for the modem.

To receive data service, you may have to provide the MAC address (HFC MAC ID) and serial number located on the label to your Internet service provider.

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