Motorola E398 GSM, E399 GSM User Manual

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Motorola E398 GSM, E399 GSM User Manual

Level 1 and 2 Service Manual

E398/E399 GSM

Tri-Band Wireless Telephone

by Toko (toko@gsm-free.org)

Level 1 and 2 Service Manual

Contents

Contents

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 9

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Removing and Replacing the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Removing and Replacing the Transceiver PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Removing and Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Removing and Replacing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Removing and Replacing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Removing and Replacing the Volume Switch Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Removing and Replacing the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Removing and Replacing the MFT Chamber Assembly and Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Removing and Replacing the Camera From the MFT Chamber Assembly . . . . . . . . . . . . . . . . . . . . . . . . 30

Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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Contents

E398/E399 GSM

 

 

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Introduction

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product-care centers as well as authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications.

To learn more about the wide range of Motorola service programs, contact your local

Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names

Product names included in E398/E399 telephones are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

This device may not cause any harmful interference, and

must accept interference received, including interference that may cause undesired operation.

This class B device also complies with all requirements of the Canadian

Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

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Introduction

E398/E399 GSM

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

About this Service Manual

Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of E398/E399 telephones. Refer questions about this manual to the nearest Customer Service Manager.

Audience

This manual aids service personnel in testing and repairing E398/E399 telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.

Use of this manual assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date.

Scope

The scope of this manual is to provide basic information relating to E398/E399 telephones, and provide procedures and processes for repairing the phones at Level 1 and 2 service centers including:

Unit swap out

Repairing of mechanical faults

Basic modular troubleshooting

Testing and verification of phone functionality

Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers

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Introduction

Conventions

Special characters and typefaces, listed and described below, are used in this manual to emphasize certain types of information.

Note: Emphasizes additional information pertinent to the subject matter.

GCaution: Emphasizes information about actions that may result in equipment damage.

EWarning: Emphasizes information about actions that may result in personal injury.

M

Keys to be pressed are represented graphically. For example, instead of “Press

the Menu Key”, you will see “Press M”.

 

 

Information from a screen is shown in text as similar as possible to what

 

appears in the display. For example, ALERTS or ALERTS.

 

Information that you need to type is printed in boldface type

Warranty Service Policy

This product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non-warranty repairs are available at agreed fixed repair prices.

Out of Box Failure Policy

The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale, are to be returned to Manufacturing for root-cause analysis, to guard against epidemic criteria. Manufacturing will bear the costs of early life failure.

Product Support

Customer’s original phone will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center.

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Introduction

E398/E399 GSM

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual.

When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834

Accessories and Aftermarket Division (AAD)

Replacement parts, test equipment, and manuals can be ordered from AAD.

U.S.A.

Outside U.S.A.

Phone: 800-422-4210

Phone: 847-538-8023

FAX: 800-622-6210

FAX: 847-576-3023

To order spare parts in EMEA region call +49 461 803 1638.

To order spare parts in Asia region call +65 648 62995.

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Specifications

Specifications

General Function

Specification

 

 

Frequency Range GSM 850

824-848 MHz Tx

869-893 MHz Rx

 

 

 

Frequency Range GSM 900

880-915 MHz Tx (with EGSM)

925-960 MHZ Rx

 

Frequency Range DCS 1800

1710-1785 MHz Tx

1805-1880 MHz Rx

 

 

 

Frequency Range PCS 1900

1850-1910 MHz Tx

1930-1990 MHz Rx

 

 

 

Channel Spacing

200 kHz

 

 

Channels

174 EGSM, 374 DCS, 374 PCS, carriers

with 8 channels per carrier

 

 

 

Modulation

GMSK at BT = 0.3

 

 

Transmitter Phase Accuracy

5 Degrees RMS, 20 Degrees peak

 

 

Duplex Spacing

45 MHz GSM, 95 MHz DCS, 80 MHz PCS

 

 

Frequency Stability

± 0.10 ppm of the downlink frequency (Rx)

 

 

 

+3.0V dc to +4.2V dc (cell)

Operating Voltage

+4.4V dc to +6.6V dc (external charger jack

 

with 2.4 K ohm resistor)

Average Transmit Current

300 mA max

 

 

Average Stand-by Current

4.0 mA max (DRX2), 2.0 mA max (DRX9)

 

 

Dimensions

108mm x 46mm x 20.5mm

(4.3 inches x 1.8 inches x 0.81 inches)

 

Size (Volume)

89 cc (5.4 in3)

Weight

110 gm (3.9 oz) with cell

 

 

Temperature Range

-10° C to +55° C (+15° F to +130° F)

 

 

Battery Life, 800 mAh Li Ion Battery

Talk time 300-600 min., 240-360 min. with

 

Bluetooth turned on.

 

Standby time 215 Hrs., 210 Hrs. with

 

Bluetooth turned on.

 

 

 

All talk and standby times are approximate

 

and depend on network configuration,

 

signal strength, and features selected.

 

Standby times are quoted as a range from

 

DRX=2 to DRX=9. Talk times are quoted

 

as a range from DTX off to DTX on.

Transmitter Specification

 

 

33 dBm nominal GSM 900

RF Power Output

 

30 dBm nominal GSM 1800

 

 

30 dBm nominal GSM 1900

Output Impedance

 

50 ohms nominal

 

 

 

Spurious Emissions

 

-36 dBm from 0.1 to 1 GHz,

 

-30 dBm from 1 to 4 GHz

 

 

 

 

Receiver Specification

 

 

 

 

 

-106 dBm GSM 900,

Receive Sensitivity

 

-104 dBm GSM 1800,

 

 

-104 dBm PCS

RX bit error rate (100k bits) Type II

 

< 2%

 

 

 

Channel Hop Time

 

500 microseconds

 

 

 

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Specifications

E398/E399 GSM

 

 

Receiver Specification

 

 

 

 

 

 

 

 

Time to Camp

 

 

Approximately 5-10 seconds

 

 

 

 

 

 

 

Speech Coding Function

 

 

Specification

 

 

 

 

Speech Coding Type

 

Regular pulse excitation / linear predictive coding

 

with long term prediction (RPE LPC with LTP)

 

 

 

 

 

 

Bit Rate

 

13.0 kbps

 

 

 

Frame Duration

 

20 ms

 

 

 

Block Length

 

260 bits

 

 

 

Classes

 

Class 1 bits = 182 bits; Class 2 bits = 78 bits

 

 

 

Bit Rate with FEC Encoding

 

22.8 kbps

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Product Overview

Product Overview

Motorola E398/E399 mobile telephones feature global system for mobile communications (GSM) air interface, general packet radio service (GPRS) transport technology, and wireless application protocol (WAP) Internet browser. The mobile telephone uses a simplified icon and graphical-based user interface (UI) for easier operation, allow short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The E398/E399 is a tri band phone that allows roaming within the GSM 850 MHz, PCS 1900 MHz and digital cellular system (DCS) 1800 MHz bands, GSM 900 MHz, DCS 1800 MHz, and PCS 1900 MHz bands depending on the region and software flex.

These telephones support GPRS, SMS, and MMS, in addition to traditional circuit switched transport technologies. GPRS, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum. Data transmission rates for GSM networks can potentially increase from the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased data rate is by no means the only benefit provided by GPRS. A key advantage is the provision of a permanent virtual connection to the network. This “always on” connection is possible because GPRS uses packet data transfer so that, for example, email can be downloaded in “background mode.” There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The “virtual” nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data.

The telephones are made of polycarbonate plastic. The display and speaker, as well as the 18-key keypad, transceiver printed circuit board (PCB), microphone, charger and headphone connectors, and power button are contained within the candy bar form-factor housing. The 800 mAh Lithium Ion (Li Ion) battery provides up to 220 minutes of talk time, 210 minutes with Bluetooth turned on and up to 600 hours of standby time1, 360 hours with Bluetooth turned on. The phone accepts 3V and 1.8V mini subscriber identity module (SIM) cards which fit into the SIM holder under the rear housing cover. These telephones feature a 176 x 220 pixel 65K color TFT display and an integrated antenna.

Features

Multi-Media Messaging (MMS)

Integrated digital camera (VGA quality) w/ camera flash

22 KHz polyphonic speaker w/ 2003 Sound Engine, MP3, MIDI, and full music listening

3D Stereo Sound

Removable memory

Large, active color display (176 x 220, 65K TFT)

Situational lighting (Side)

Haptics Enhanced Games

PIM functionality with Picture Caller ID

Downloadable themes (ringers, images, sounds)

MPEG4 Video Playback

1.All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.

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Product Overview

E398/E399 GSM

Personal Information Management

The E398/E399 telephone contains a built-in datebook with alarm reminders, message center, and a phonebook.

Other Features

Detailed descriptions of other features available for the E398/E399 wireless telephone are in the appropriate E398/E399 GSM User’s Guide listed in the Related Publications section toward the end of this manual.

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General Operation

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors

The E398/E399 telephones’ controls are on the front of the device and on the keyboard as shown in Figure 1. Indicator icons are displayed on the LCD (see Figure 2).

Volume Key

Headset Jack

Camera Key

 

 

Activate camera

Smart Key

 

& take photos.

 

 

Left Soft Key

 

Menu Key

Perform function

 

 

in lower left

 

 

display.

 

 

 

 

Right Soft Key

 

 

Perform function

Send Key

 

in lower right

Make & answer

 

display.

calls.

 

 

5-Way Navigation

Accessory

Power & End Key

Joystick with

Connector

Turn phone

Center Select

 

on/off, end calls,

Scroll through

 

exit menu

menus, press in

 

system.

to select items.

 

 

Figure 1. Controls and Indicators

Menu Navigation

E398/E399 telephones have a simplified icon and GUI. See Figure 3 for the E398/

E399 menu structure. A scroll key allows you to move easily through menus.

Liquid Crystal Display (LCD)

The E398/E399 phone features a 176 x 220 color display offering 3 lines of text, 1 line of icons, and 1 line of prompts. The display provides constant graphical representations of battery capacity and signal strength, as well as the real-time clock.

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General Operation

E398/E399 GSM

Display animation makes the phone’s icon menu move smoothly as you scroll up and down.

Whether a phone displays all indicators depends on the programming and services to which the user subscribes.

Figure 2 shows common icons displayed on the LCD.

Status Icons

Date

 

 

 

 

 

Service Provider

 

 

 

Messages

 

10/15/04

 

 

 

 

Recent Calls

 

 

 

 

Browser

Phonebook

 

 

 

 

Clock

 

 

 

 

 

 

 

 

 

 

Left Soft Key

STYLES

SOUND

 

Right Soft Key

Menu Indicator

 

Label

 

Label

 

 

 

 

 

 

Figure 2. E398/E399 Display Idle Screen

1.Status Icons show the status of your phone.

2.Real-Time Clock shows the current time.

3.Date shows the current date.

4.Soft Key Labels provide selectable options in screen display.

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