Mitel 5304 User Manual

Name: Mitel 5304
Brand: Mitel
SKU: 660766
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MITEL

3300 IP Communications

Platform

5304 IP Phone

User Guide

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

TRADEMARKS

Mitel is a registered trademark of Mitel Networks Corporation.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

5304 IP Phone User Guide

August 2008

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	Table of Contents
ABOUT YOUR PHONE ..............................................................................................................	1
Elements of Your Phone .............................................................................................................	2
Ring/Message indicators.............................................................................................................	2
Function Keys .............................................................................................................................	3
Feature Keys ...............................................................................................................................	3
Superkey .....................................................................................................................................	3
Selecting Menu Options..............................................................................................................	4
About Feature Access Codes ......................................................................................................	4
For Users on Resilient 3300 ICP Systems ..................................................................................	4
TIPS FOR YOUR COMFORT AND SAFETY .........................................................................	4
Don't cradle the handset!.............................................................................................................	4
Protect your hearing....................................................................................................................	4
CUSTOMIZING YOUR 5304 IP PHONE .................................................................................	5
Ringer Control ............................................................................................................................	5
Handset Receiver Volume Control .............................................................................................	5
Speaker Volume Control.............................................................................................................	5
Display Contrast Control ............................................................................................................	5
Feature Keys ...............................................................................................................................	6
Language Change........................................................................................................................	6
MAKING AND ANSWERING CALLS .....................................................................................	7
Make a call..................................................................................................................................	7
Answer a call...............................................................................................................................	7
Emergency Calls .........................................................................................................................	7
Phonebook...................................................................................................................................	8
Redial ..........................................................................................................................................	9
Redial – Saved Number ..............................................................................................................	9
Speed Call Keys..........................................................................................................................	9
Speed Call – Personal ...............................................................................................................	10

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5304 IP Phone User Guide

CALL HANDLING ....................................................................................................................	11
Hold...........................................................................................................................................	11
Transfer.....................................................................................................................................	11
Conference ................................................................................................................................	12
Conference Split........................................................................................................................	12
Swap..........................................................................................................................................	12
Call Forward .............................................................................................................................	13
Call Forward - Remote (I'm Here)............................................................................................	14
Call Forward - End Chaining....................................................................................................	15
Call Forward - Override............................................................................................................	15
Messaging - Advisory...............................................................................................................	15
Messaging - Cancel Callback....................................................................................................	16
Messaging - Cancel All Callbacks............................................................................................	16
USING ADVANCED FEATURES............................................................................................	17
Account Codes..........................................................................................................................	17
Attendant Call Hold - Remote Retrieve....................................................................................	17
Call Park....................................................................................................................................	17
Call Pickup................................................................................................................................	18
Campon .....................................................................................................................................	19
Do Not Disturb..........................................................................................................................	19
Override ....................................................................................................................................	19
Paging .......................................................................................................................................	20
Direct Paging ............................................................................................................................	20
Group Paging / Meet Me Answer .............................................................................................	20
Phone Lock ...............................................................................................................................	21
Music.........................................................................................................................................	22
Trunk Flash ...............................................................................................................................	22
Record a Call.............................................................................................................................	22

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	5304 IP Phone User Guide
Hot Desking ..............................................................................................................................	23
Hot Desk Log-In .......................................................................................................................	23
Hot Desk Log-Out.....................................................................................................................	23
Hot Desk Remote Logout .........................................................................................................	24
Tag Call.....................................................................................................................................	24
Call History...............................................................................................................................	25
Night Answer............................................................................................................................	26
Release ......................................................................................................................................	26

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5304 IP Phone User Guide

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5304 IP Phone User Guide

ABOUT YOUR PHONE

The Mitel® 5304 IP Phone is a two-line, dual port telephone that provides voice communication over an IP network. It has a back-lit liquid crystal display (LCD) screen. The 5304 IP Phone offers 8 programmable keys for one-touch feature access and one prime line key. The personal key on the bottom is always your Prime Line.

The 5304 IP Phone supports Mitel Call Control (MiNet) protocols and session initiated protocols (SIP).

The 5304 IP Phone

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5304 IP Phone User Guide

Elements of Your Phone

Feature		Function

1)	Display	Provides a two–line, 20–character liquid crystal display (LCD) viewing
		area that assists you in selecting and using phone features and
		identifying callers. When you are using the Superkey feature, prompts
		and feature information appear on the display screen.

2)	Ring/Message	Flashes to signal an incoming call and to indicate a message waiting in
Indicator		your voice mailbox.

3)	Speaker	Provides sound for ringing and paging calls.

4)	Programmable	Provides 8 keys that can be programmed as function or feature keys.
Keys		Write the name (speed call, feature) of the Personal keys programmed
		on the designation card. Use the slot behind the plastic cover at the
		bottom of the phone to remove/insert the designation card.

5)	Line 2 key or	Line 2 can be programmed as a secondary line or as a feature key that
Programmable Key		requires an indicator (See Feature Keys).
and LED

6)	Line 1 key and	The bottom personal key is always your Prime Line key.
LED

7)	Volume, Ringer,	(UP) and	(DOWN) provide volume control for the ringer and
and Contrast Controls		handset, and display contrast.

8)	Keypad	Use to dial.

9)	Handset	Use for handset calls.

Ring/Message indicators

When indicator is		it means that

Flashing rapidly		Your phone is ringing

Flashing slowly		A message or callback message is waiting at your phone

On		Your phone is ringing another phone

Off		Your phone is idle, or you are on a call

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5304 IP Phone User Guide

Function Keys

Your system administrator can program the following function keys on a personal key (PK):

•Hold

•Redial

•Cancel

•Transfer/Conference

•Message Waiting

Note: Certain features as documented in this guide will only work if the associated function key has been programmed. For example, the Conference feature makes use of the

Transfer/Conference function key.

Feature Keys

Your system administrator can program the following features, although they are not recommended unless they can be programmed on a key with an indicator:

Music, Do Not Disturb, Message Waiting, Night Answer, Make Busy, and Phone Lock

Superkey

With a pre-programmed Superkey, you can use these features:

•Phone Book

•Advisory Messages

•Call Forwarding

•Personal Keys

•Ringer Adjust

•Language

Note: For Ringer Adjust and Language, the handset must be on the cradle.

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5304 IP Phone User Guide

Selecting Menu Options

To select menu items on the display, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *.

About Feature Access Codes

Use of some features requires dialing access codes. Ask your Administrator for a list of codes you should use.

For Users on Resilient 3300 ICP Systems

If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin working normally again after you hang up. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the display. The rectangle remains until the switch to the primary system is complete.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

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