Lucent Technologies Definity System 75, Definity System 85 User Manual

DEFINITY/SYSTEM 75/SYSTEM 85

INTUITY AUDIX 4 User's Guide

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Copyright © 1999 Lucent Technologies

All Rights Reserved

Printed in USA

Notice

While reasonable efforts were made to ensure that the information contained in the database used to create this document was complete and accurate, Lucent Technologies cannot assume responsibility for any errors. Changes and/or corrections to the information contained in the Guide Builder software may be incorporated into the data of future issues.

Security Alert: Your Responsibility For Your System's Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company's employees, agents, subcontractors, or persons working on your company's behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your System Manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The System Manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the National Service Assistance Center at 1 800 628-2888.

Federal Communications Commission (FCC) Statement

This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment.

Operation of this equipment in a residential area is likely to cause interference, in which case the user at his/her own expense will be required to take whatever measures may be required to correct the interference.

Trademark Information

INTUITY and Guide Builder are trademarks of Lucent Technologies. AUDIX and DEFINITY are registered trademarks of Lucent Technologies.

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Welcome

With the INTUITY™ AUDIX® messaging system, you have the following capabilities using your telephone:

Voice Mail	You can record voice messages in advance and send
	them to the mailboxes of other users without actually
	calling their telephones.
	Other users also can record and send voice mail
	messages directly to your mailbox. When convenient,
	you can access your mailbox to get those messages.
Call Answering	The system answers calls when you can't. Callers
	may then leave messages in your "mailbox." Later,
	you can access your mailbox to get those messages.
Fax Messaging	Callers can send faxes to your normal telephone
	number instead of to a fax machine. In addition, you
	and other users can:
	Attach a fax to a voice mail message in a single call
	Forward received faxes
	Send faxes to printers, PCs, or laptop computers
	Send or forward faxes to internal extensions, system
	mailing lists, and/or external numbers.
Text Message Storage and	AUDIX lets you receive email, text messages and
Retrieval	attached binary files.
	Print a text message or email message to a fax
	machine
	Forward text, email and binary files to:
	∙	Internal extensions
	∙	Mailing lists

∙ External numbers, including PCs or laptop computers

Listen to email or text messages

However, you can't create a text message or email message using your telephone.

NOTE:

A binary file is a computer software file that you can look at with the appropriate software product. For example, you might receive binary files that you view and modify with Microsoft Word.

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INTUITY Message Manager	INTUITY Message Manager is a Windows™ -based
	interface to AUDIX that runs on your P.C. With it, you
	can:
	∙ Create, send, receive, forward, respond to, and
	review all message types, including voice, fax,
	email, and text messages
	∙ Launch (start) other applications to view and use
	an attached file
	∙ Reorder the sequence used to store and playback
	messages
	∙ See a list of message headers
	∙ Annotate messages with subject headings

Call Your Mailbox

Your mailbox stores incoming and outgoing voice, fax, text messages, email, or multimedia messages and headers. Your mailbox stores messages by their status (see the figure entitled "Your Voice Mailbox").

Your Voice Mailbox

To call the first time, pick up your phone and enter:

1.Your system-access number.

2.Your extension, followed by #.

3.Your default password, followed by #.

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NOTE:

Change your default password to a new password as soon as possible. See "Change Your Password".

Get Around in Your Mailbox

When you call your mailbox and login, you reach the Main Menu. The Main Menu is also referred to as the Activity Menu.

Main Menu Options

1Record and send messages

Create, address, and select delivery options for mail messages.

2Get messages

Listen to, respond to, print, and delete messages.

3Create greetings

Create, change, and activate personal greetings.

4Outgoing and filed messages

Determine the status of and listen to messages you previously created.

5Personal options

Set up mailing lists, personal directory, fax printing, preferred medium, recorded name, addressing sequence, and password.

6Outcalling

Select if, when, and where the system calls you when new messages are delivered to your mailbox.

7Autoscan/Autoprint

Scan messages or print all new faxes by pushing just two buttons.

Voice Prompts and Help

After you log in, the voice prompts always tell you what to do.

∙For help at any time, press * H ( * 4 ) to get a list of your current options, or

∙To return to the Main Menu, press * R ( * 7 ).

+ Tips Usually, you can dial through a voice prompt to enter a command without waiting for the prompt to finish. But you can't dial through error messages and prompts the system wants you to hear.

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Basic Commands

* 4	(or * H )	Help
* 7	(or * R )	Return to Main Menu
* 9 (or * W )		Wait
* * 6	(or * * N )	Look up number/name
* * 9	(or * * X )	Exit system
	* 0	Transfer call to operator
* 3	(or * D )	Delete
* * 8	(or * * U )	Undelete
* * 4	(or * * H )	Hold message in category
* 8	(or * T )	Transfer out
* * 7	(or * * R )	Log in again
Use while listening to messages
	9	Increase speed
	8	Decrease speed
	4	Increase volume
	7	Decrease volume
	6	Skip forward
	5	Skip backward
	* 6	Skip to next message component
	* 5	Skip to previous message component
Use while addressing
* 2	(or * A )	Alternate between name and number addressing
* 5 (or * L )		Use mailing list for addressing

Change Your Password

Your system administrator establishes your default password. Change this password immediately after you login the first time.

To change your password:

1.Press 5 4 from the Main Menu.

2.Enter the new password (up to 15 digits), followed by #.

3.Re-enter the new password again, followed by #.

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Re-record. Play back.

SECURITY ALERT:

Don't use a password that uses:

∙Ascending or descending digits (for example, 1234 or 4321)

∙The same digits (for example 0000)

∙Digits matching your name or initials (for example, 5646 for John)

∙The current year (for example, 1996)

∙The same number as your extension (for example, extension 3455, password 3455)

∙A reverse extension (for example, extension 3455, password 5543)

∙Numbers that identify you, such as your social security number, employee ID, room number, or department

∙A programmable function key or speed-dial key

Personal			Change
options
			password Enter
admin.						Enter
Log into				New password		New password
mailbox
				Change Password

Record Your Name

Record your name to replace the system greeting for your mailbox. Callers hear your voice and feel comfortable they have reached the right person.

To record your name:

1.Press 5 5 from the Main Menu. Speak your name after the tone.

2.Press 1 to stop.

3.(Optional): One of the following:

1

2 3

4.Press # to approve.

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Personal			Record					Playback
						Stop
options			name		Record
Log into								Approve
mailbox					name

	Initial login	Re-record
	to mailbox
	4namerec LJK 032696
	Record Your Name

Record a Greeting for Callers

When you don't answer your telephone, the system works just like an answering machine. The system sends the call to your mailbox. Then, the caller either hears a system greeting or a greeting you've recorded.

You can record and store several personal greetings, each for a specific situation. You can manually activate each greeting as needed, or you can keep a number of greetings active at once (see "Create and Use Multiple Personal Greetings").

Recording Your Basic Greeting

To record your basic greeting:

1.Press 3 1 from the Main Menu. Speak your greeting at the tone. You may need to enter a greeting number before you speak your greeting.

2.(Optional): Press one of the following:

1	Pause (and 1 again to continue recording).
2 3	Play back.

*3 ( * D ) Delete and begin again.

3.Press # to approve. Do one of the following:

∙Follow the prompts to activate the greeting.

∙Press # to leave the greeting inactive.

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								Stop/
								continue
								recording
Personal
greeting								Delete
administration					If
		Listen to		greeting not
				recorded			Record	Playback
		greeting
							greeting
		Record		Greeting
		greeting		number		Review		Approve
											Not
						status
		Scan									active
		greetings			If			Active
						Play
											Activate
				greeting
											previously
		Activate		recorded
											recorded
		greeting				Re-record
											greetings
						Delete

Approve

4pgchrec LJK 032696

Record Basic Greeting

Recording a Special Greeting for Voice/Fax Messages

Your greeting can briefly tell callers how to send a fax to your mailbox number.

Example:

"This is Richard Hyatt. I'm away from my desk. Please leave a message at the tone. My telephone is also a fax line. To send me a fax, send it to this number the same way you send any fax."

Recording a Special Greeting for a Personal Fax Extension

If you receive frequent faxes, your system administrator may set up a second fax-only extension, your personal fax extension. In this case, your greeting should tell callers how to send a fax to your fax extension.

Example:

"This is Diane Downer. I'm unable to take your call; please leave a message at the tone. If you want to send me a fax, please call my fax number at 332-3626."

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NOTE:

A personal fax extension does not accept voice messages. To leave a voice-fax message, callers must call your normal extension.

Get Messages You've Received

You can listen to:

∙Message headers, which tell you:

*Message type(s) -- voice, fax, text, and/or binary file

*Who sent the message

*When the message was sent and how big it is

∙Voice messages

∙Email messages. See "How the System Interprets Text/Email". You can print out:

∙Fax messages

∙Text messages

∙Email messages

A cover page is included when you print. It lists the size of each component of a message, including the size of attached files. You can view an attached file only by using Message Manager.

Listening to a Voice/Text/Email Message

1.Press 2 from the Main Menu. Listen to the header of the first message. If the system or your mailbox is not activated to receive messages of all media, the header may say that a message is "incomplete." In this case, contact the sender to find out what you failed to receive.

2.Press any of the following:

0Listen to the voice, email, or text message, if any. Press 0 again to rewind and listen from the start.

2Rewind to the start of the message. Press * 2 to skip to the previous message.

3Play back the header after pressing 2.

* 1	Print the fax, email, or text message, if any. See "Printing
	Fax/Text/Email Messages".
9	Increase speed
8	Decrease speed
4	Increase volume
7	Decrease volume

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6	Skip forward
5	Skip backward
* 6	Skip to next message component
* 5	Skip to previous message component

Responding to a Message

3.(Optional): Press 1, and one of the following:

0Call the sender. In this case, you exit your mailbox.

1Reply to the sender by voice mail.

2Forward with comment at the beginning.

3Forward with comment at the end.

4Record and address a new message.

If you press any key other than 0, continue with Steps a, b, and c.

a.Record and address your message, if necessary. See Step 4 in "Sending a Voice or VoiceFax Message". (If you'rereplying to the sender, you don't need to address the message.)

b.Press # to approve, if necessary.

c.Press # to send, or enter a delivery option, then press #. See "Enhanced Delivery Options".

NOTE:

The components of a response or message you forward always have the following sequence:

Voice	Fax	Text	File

The system puts the message components in this sequence even if the original sequence was different.

Acting on a Message

4.Press one of the following:

* D ( * 3 )	Delete the message.
* * U ( * * 8 )	Undelete the message.

#Save and skip to the next message.

* * H ( * * 4 ) Hold the message in the current category and skip to the next message.

* # Skip to the next message category.

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+ Tips Your mailbox keeps incoming messages until you delete them or until the system deletes them automatically. Because space is limited, it is wise to review and delete messages regularly.

Get and Respond to Messages

Handling a Call When You Hear Fax Tones

You may answer your phone and hear fax tones. Fax tones indicate someone's trying to send you a fax. In this case, you must manually transfer the call to your mailbox.

To transfer the call to your mailbox, do the following (marked with an X):

Option One ____

1.Press TRANSFER on your telephone.

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2.Enter the Transfer into Mailbox code.

3.Press TRANSFER again.

This action sends the fax call to your mailbox.

Option Two ____

1.Press TRANSFER on your telephone.

2.Enter the Transfer into Mailbox code.

3.Enter your mailbox extension when prompted.

4.Press TRANSFER again.

This action sends the fax call to your mailbox.

Printing Fax/Text/Email Messages

To print a fax, email, or text message:

1.Press 2 from the Main Menu.

2.Listen to the message header.

3.Press * 1 to print the fax, email, and/or text portions of the message.

4.Select one of the following options:

Print to your default fax machine.

Print to the fax machine attached to your phone.

Print to a fax machine you specify

Fax Print Prefixes

Press #. Important. You must already have selected and set up your default fax printer.

a.Press * 6.

b.Press START on the fax machine, and hang up.

The button on your fax machine may be labeled something other than START. Common alternates are PRINT and RECEIVE.

a.Enter the fax print prefix and the fax machine's extension/phone number.

b.Press #.

For this option, you must enter a fax print prefix and the correct number of digits for the extension/phone number of the fax machine.

Your system administrator may designate the same fax print prefix for internal, local, long distance, and international calls or a different prefix for each call type.

Examples:
To print to a fax machine	You might use prefix	Followed by
that is . . .
Within your system	3 ( F for fax)	4 digits (for example,

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			extension 5679)
An external local	3 5	( F L for fax local)	8 digits (for example, 9
telephone call			555 3201)
A long-distance telephone	3 5	5 ( F L D for fax long	10 digits (for example, 9
call	distance)		303 555 3201)

Printing All New Faxes at Once

See "Scan/Print Messages Quickly" later in this book.

Downloading a Fax or Email to a Modem-Equipped Computer

Downloading faxes or email to a modem-equipped PC or laptop is similar to printing from a fax machine with a handset.

To download a fax or email to a PC or laptop:

1.Set up your modem and fax-software:

a.Connect the fax modem to the computer with a serial cable (if you're using an external modem).

b.Connect your telephone wall jack to the modem jack marked "Line."

c.Connect the telephone set to the modem jack marked "Phone."

d.Disable the ANSWER ON (number of rings) and/or AUTOMATIC RECEIVE options in your fax-software dialogue.

e.Enable the MANUAL RECEIVE in your fax-software dialogue.

2.Place a call to your mailbox from the telephone handset.

3.Press 2 to listen to the message.

4.Press * 1 to print.

5.Press * 6 to print on the fax machine from which you are calling. (Here, your PC or laptop substitutes for the fax machine.)

6.At the prompt, select MANUAL RECEIVE from the fax-software dialogue.

NOTE:

Your fax dialogue choice may be labeled something other then MANUAL RECEIVE. Common alternates are START, CONNECT, RECEIVE, or PRINT. Press whatever key begins the downloading process.

Record and Send Messages

Sending voice, fax, and voice-fax messages from your mailbox are similar tasks, but there are important differences:

∙You can record and send a voice message from any telephone.

∙You can send a fax or voice-fax message from any telephone attached to a fax machine.

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∙You can send a fax to your own mailbox and forward the fax (forwarding requires that you attach a voice comment).

Sending a Voice or Voice-Fax Message

NOTE:

This procedure says to record the message, then address it. For an alternative sequence, see "Addressing a Message Before Recording It" later in this book.

1.Press 1 from the Main Menu.

2.Record your voice message at the tone.

(Optional): To edit, press one of the following:

1	Pause. Press 1 again to continue recording.
2 3	Play back.

*D (or * 3 ) Delete (and begin again).

3.Press # to approve the message.

4.To address, select one or more of the following:

∙Enter the user's extension and press#.

If the user is in a different location, you may need to also add a prefix.

∙Press *2. Spell out the user's name on the telephone keypad and press #. You can switch back and forth between addressing by extension and addressing by name by pressing *2.

∙Enter an enhanced list extension and press #.

An enhanced list is a large list of users that your administrator makes. The system automatically forwards the message you send to each user in the enhanced list.

∙To send to a mailing list:

a.Press * L to access a list.

b.Enter the list owner's extension and press#. If you're the owner, press#.

c.Enter the list ID (name) and press #.

5.Press # to approve the address.

6.(Optional): To attach a fax, press 5.

This option works only if you are using a phone attached to a fax machine.

7.Press # to send. Or, enter other options, and press # to send. See "Enhanced Delivery Options" later in this book.

∙If attaching a fax, do the following:

a. Load the document into the fax machine.

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b.Press START on the fax machine.

NOTE:

The button on your fax machine may be labeled something other than START.

Common alternates are send, transmit, and CONNECT.

Pause

Private

Log into

Continue

mailbox

Playback

Record

Priority

message

Approve

Speak

Approve

addresses

Schedule

message

Address

delivery

message

Fax only

Delete

(no voice)

File a

copy

				Attach
				a fax
				Approve
	If attaching a
	fax, press
			START
	on fax machine
4el-rsof LJK 032696	and hang up

Recording and Sending Messages

Sending a Fax-Only Message

To send a fax-only message from a telephone that is attached to a fax machine:

1.Press 1 from the Main Menu.

2.Press # to bypass voice recording.

3.Address the message. (See Step 4 in "Sending a Voice or Voice-Fax Message".)

4.Press # to approve addresses.

5.Load the document into the fax machine.

6.Press # to send. Or, enter other options, and press # to send. See "Enhanced Delivery Options" later in this book.

7.Press START on the fax machine.

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