Lexmark gn2 User Manual

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C734 and C736 Series

User's Guide

www.lexmark.com

Machine types/model numbers: 5026: 210, 230, 280, 410, 430, 480

4976: n01, n02, n03, gn1, gn2, dn1, dn2, dn3, gd1, gd2, dw1, dw2, gw1, gw2 4977: n01, n02, n03, gn1, gn2, dn1, dn2, dn3, gd1, gd2

Contents

 

Safety information.............................................................................

9

Learning about the printer.............................................................

11

Finding information about the printer........................................................................................................................

11

Selecting a location for the printer...............................................................................................................................

12

Printer configurations........................................................................................................................................................

13

Using the security lock feature.......................................................................................................................................

15

Understanding the printer control panel...................................................................................................................

15

Additional printer setup..................................................................

17

Installing internal options................................................................................................................................................

17

Available internal options............................................................................................................................................................

17

Accessing the system board to install internal options....................................................................................................

18

Installing a memory card .............................................................................................................................................................

19

Installing a flash memory or firmware card...........................................................................................................................

21

Installing an Internal Solutions Port.........................................................................................................................................

23

Installing a printer hard disk .......................................................................................................................................................

29

Reattaching the system board cover.......................................................................................................................................

32

Attaching cables..................................................................................................................................................................

33

Installing optional trays.....................................................................................................................................................

35

Verifying printer setup.......................................................................................................................................................

37

Printing a menu settings page...................................................................................................................................................

37

Printing a network setup page ..................................................................................................................................................

37

Setting up the printer software......................................................................................................................................

37

Installing printer software ...........................................................................................................................................................

37

Updating available options in the printer driver.................................................................................................................

38

Setting up wireless printing.............................................................................................................................................

39

Information you will need to set up the printer on a wireless network......................................................................

39

Installing the printer on a wireless network (Windows) ...................................................................................................

40

Installing the printer on a wireless network (Macintosh).................................................................................................

41

Installing the printer on a wired network...................................................................................................................

44

Changing port settings after installing a new network Internal Solutions Port...........................................

46

Setting up serial printing..................................................................................................................................................

48

Minimizing your printer's environmental impact.....................

50

Saving paper and toner.....................................................................................................................................................

50

Using recycled paper.....................................................................................................................................................................

50

Conserving supplies.......................................................................................................................................................................

50

Contents

 

2

Saving energy.......................................................................................................................................................................

51

Using Eco-Mode ..............................................................................................................................................................................

51

Reducing printer noise .................................................................................................................................................................

52

Adjusting Power Saver..................................................................................................................................................................

52

Adjusting the brightness of the display .................................................................................................................................

53

Recycling.................................................................................................................................................................................

54

Recycling Lexmark products.......................................................................................................................................................

54

Recycling Lexmark packaging....................................................................................................................................................

54

Returning Lexmark cartridges for reuse or recycling.........................................................................................................

54

Loading paper and specialty media.............................................

55

Setting the paper size and type.....................................................................................................................................

55

Loading the paper tray......................................................................................................................................................

55

Loading the multipurpose tray.......................................................................................................................................

58

Linking and unlinking trays.............................................................................................................................................

61

Linking trays......................................................................................................................................................................................

61

Unlinking trays.................................................................................................................................................................................

61

Paper and specialty media guide..................................................

63

Paper guidelines..................................................................................................................................................................

63

Paper characteristics......................................................................................................................................................................

63

Unacceptable paper ......................................................................................................................................................................

64

Selecting paper................................................................................................................................................................................

64

Selecting preprinted forms and letterhead...........................................................................................................................

64

Using recycled paper and other office papers .....................................................................................................................

65

Storing paper........................................................................................................................................................................

65

Supported paper sizes, types, and weights...............................................................................................................

66

Supported paper sizes ..................................................................................................................................................................

66

Supported paper types and weights.......................................................................................................................................

67

Printing...............................................................................................

69

Printing a document..........................................................................................................................................................

69

Printing a document......................................................................................................................................................................

69

Printing specialty documents.........................................................................................................................................

69

Printing on letterhead...................................................................................................................................................................

69

Tips on using transparencies......................................................................................................................................................

70

Tips on using envelopes...............................................................................................................................................................

71

Tips on using labels........................................................................................................................................................................

71

Tips on using card stock...............................................................................................................................................................

72

Printing confidential and other held jobs...................................................................................................................

72

Holding jobs in the printer ..........................................................................................................................................................

72

Printing confidential and other held jobs..............................................................................................................................

73

Contents

 

3

Printing from a flash drive................................................................................................................................................

75

Printing photos from a PictBridge-enabled digital camera.................................................................................

76

Printing information pages..............................................................................................................................................

76

Printing a font sample list............................................................................................................................................................

76

Printing a directory list..................................................................................................................................................................

77

Printing the print quality test pages........................................................................................................................................

77

Canceling a print job..........................................................................................................................................................

77

Canceling a print job from the printer control panel ........................................................................................................

77

Canceling a print job from the computer ..............................................................................................................................

77

Printing in black and white..............................................................................................................................................

78

Using Max Speed and Max Yield....................................................................................................................................

79

Clearing jams.....................................................................................

80

Avoiding jams.......................................................................................................................................................................

80

Understanding jam messages........................................................................................................................................

80

200 paper jams.....................................................................................................................................................................

81

200 or 201 paper jam.........................................................................................................................................................

82

201 paper jam.......................................................................................................................................................................

83

202 paper jam.......................................................................................................................................................................

84

203 paper jam.......................................................................................................................................................................

86

230 paper jam.......................................................................................................................................................................

87

240 paper jam.......................................................................................................................................................................

88

250 paper jam.......................................................................................................................................................................

90

Understanding printer menus.......................................................

91

Menus list................................................................................................................................................................................

91

Supplies menu......................................................................................................................................................................

92

Paper menu...........................................................................................................................................................................

93

Default Source menu.....................................................................................................................................................................

93

Paper Size/Type menu ..................................................................................................................................................................

93

Configure MP menu.......................................................................................................................................................................

96

Substitute Size menu.....................................................................................................................................................................

96

Paper Texture menu ......................................................................................................................................................................

97

Paper Weight menu.......................................................................................................................................................................

98

Paper Loading menu ...................................................................................................................................................................

100

Custom Types menu....................................................................................................................................................................

101

Universal Setup menu.................................................................................................................................................................

101

Reports menu.....................................................................................................................................................................

102

Reports menu.................................................................................................................................................................................

102

Network/Ports menu.......................................................................................................................................................

103

Contents

 

4

Active NIC menu............................................................................................................................................................................

103

Standard Network or Network <x> menus .........................................................................................................................

103

Network Reports menu ..............................................................................................................................................................

105

Network Card menu.....................................................................................................................................................................

106

TCP/IP menu ...................................................................................................................................................................................

106

IPv6 menu........................................................................................................................................................................................

107

Wireless menu................................................................................................................................................................................

108

AppleTalk menu ............................................................................................................................................................................

108

NetWare menu...............................................................................................................................................................................

109

LexLink menu.................................................................................................................................................................................

110

Standard USB and USB <x> menus........................................................................................................................................

110

Parallel <x> menu.........................................................................................................................................................................

112

Serial <x> menu ............................................................................................................................................................................

114

SMTP Setup menu ........................................................................................................................................................................

116

Security menu....................................................................................................................................................................

117

Miscellaneous menu....................................................................................................................................................................

117

Confidential Print menu.............................................................................................................................................................

118

Disk Wiping menu ........................................................................................................................................................................

119

Security Audit Log menu ...........................................................................................................................................................

120

Set Date/Time menu....................................................................................................................................................................

121

Settings menu....................................................................................................................................................................

121

General Settings menu ...............................................................................................................................................................

121

Setup menu ....................................................................................................................................................................................

125

Finishing menu..............................................................................................................................................................................

127

Quality menu..................................................................................................................................................................................

128

Utilities menu .................................................................................................................................................................................

132

XPS menu.........................................................................................................................................................................................

133

PDF menu ........................................................................................................................................................................................

133

PostScript menu............................................................................................................................................................................

133

PCL Emul menu .............................................................................................................................................................................

134

HTML menu.....................................................................................................................................................................................

137

Image menu....................................................................................................................................................................................

138

PictBridge menu............................................................................................................................................................................

139

Flash Drive menu ..........................................................................................................................................................................

139

Help menu...........................................................................................................................................................................

141

Understanding printer messages...............................................

143

List of status and error messages................................................................................................................................

143

Maintaining the printer.................................................................

157

Cleaning the exterior of the printer............................................................................................................................

157

Cleaning the printhead lenses.....................................................................................................................................

157

Storing supplies.................................................................................................................................................................

159

Contents

 

5

Checking the status of supplies...................................................................................................................................

159

Checking the status of supplies from the printer control panel..................................................................................

159

Checking the status of supplies from a network computer..........................................................................................

160

Ordering supplies..............................................................................................................................................................

160

Ordering toner cartridges..........................................................................................................................................................

160

Ordering photoconductors.......................................................................................................................................................

160

Ordering a fuser or a transfer module...................................................................................................................................

160

Ordering a waste toner box ......................................................................................................................................................

161

Replacing Supplies...........................................................................................................................................................

162

Replacing a photoconductor ...................................................................................................................................................

162

Replacing a toner cartridge.......................................................................................................................................................

165

Replacing the waste toner box................................................................................................................................................

169

Moving the printer............................................................................................................................................................

170

Before moving the printer.........................................................................................................................................................

170

Moving the printer to another location................................................................................................................................

171

Setting the printer up in a new location ..............................................................................................................................

171

Shipping the printer ....................................................................................................................................................................

172

Administrative support.................................................................

173

Finding advanced networking and administrator information.......................................................................

173

Using the Embedded Web Server...............................................................................................................................

173

Checking the virtual display..........................................................................................................................................

173

Checking the device status............................................................................................................................................

174

Setting up e-mail alerts...................................................................................................................................................

174

Viewing reports..................................................................................................................................................................

174

Restoring the factory default settings.......................................................................................................................

175

Troubleshooting.............................................................................

176

Checking an unresponsive printer..............................................................................................................................

176

Solving printing problems.............................................................................................................................................

176

Multiple-language PDFs do not print....................................................................................................................................

176

Printer control panel display is blank or displays only diamonds...............................................................................

176

Error message about reading USB drive appears..............................................................................................................

176

Jobs do not print...........................................................................................................................................................................

176

Confidential and other held jobs do not print ...................................................................................................................

177

Job takes longer than expected to print ..............................................................................................................................

178

Job prints from the wrong tray or on the wrong paper .................................................................................................

178

Incorrect characters print...........................................................................................................................................................

178

Tray linking does not work........................................................................................................................................................

178

Large jobs do not collate ...........................................................................................................................................................

179

Unexpected page breaks occur...............................................................................................................................................

179

Contents

 

6

Solving option problems................................................................................................................................................

179

Option does not operate correctly or quits after it is installed ....................................................................................

179

Trays / Drawers ..............................................................................................................................................................................

180

Flash memory card.......................................................................................................................................................................

180

Hard disk with adapter................................................................................................................................................................

180

Internal Solutions Port ................................................................................................................................................................

181

Internal print server .....................................................................................................................................................................

181

Memory card ..................................................................................................................................................................................

181

USB/parallel interface card........................................................................................................................................................

181

Solving paper feed problems.......................................................................................................................................

182

Paper frequently jams .................................................................................................................................................................

182

Paper jam message remains after jam is cleared ..............................................................................................................

182

Page that jammed does not reprint after you clear the jam.........................................................................................

182

Solving print quality problems....................................................................................................................................

183

Isolating print quality problems..............................................................................................................................................

183

Blank pages.....................................................................................................................................................................................

183

Characters have jagged or uneven edges ...........................................................................................................................

183

Color misregistration...................................................................................................................................................................

184

Clipped images..............................................................................................................................................................................

184

Fine horizontal lines appear on color pages.......................................................................................................................

185

Ghost images..................................................................................................................................................................................

185

Gray background ..........................................................................................................................................................................

185

Incorrect margins..........................................................................................................................................................................

185

Light colored line, white line, or incorrectly colored line...............................................................................................

185

Paper curls badly...........................................................................................................................................................................

186

Print irregularities .........................................................................................................................................................................

186

Print is too dark..............................................................................................................................................................................

186

Print is too light .............................................................................................................................................................................

187

Repeating defects.........................................................................................................................................................................

187

Skewed print...................................................................................................................................................................................

188

Solid color pages...........................................................................................................................................................................

188

Streaked horizontal lines............................................................................................................................................................

188

Streaked vertical lines .................................................................................................................................................................

188

Toner fog or background shading appears on the page ...............................................................................................

189

Toner rubs off.................................................................................................................................................................................

189

Toner specks...................................................................................................................................................................................

189

Transparency print quality is poor..........................................................................................................................................

189

Uneven print density...................................................................................................................................................................

190

Solving color quality problems....................................................................................................................................

190

FAQ about color printing...........................................................................................................................................................

190

Embedded Web Server does not open.....................................................................................................................

193

Check the network connections .............................................................................................................................................

193

Check the network settings ......................................................................................................................................................

193

Contents

 

7

Contacting Customer Support

.....................................................................................................................................193

Notices..............................................................................................

194

Product information.........................................................................................................................................................

194

Edition notice.....................................................................................................................................................................

194

Power consumption.........................................................................................................................................................

198

Index.................................................................................................

211

Contents

8

Safety information

Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of misuse. Remove the power cord from the electrical outlet before inspecting it.

Do not place or use this product near water or wet locations.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

Refer service or repairs, other than those described in the user documentation, to a professional service person.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their markedplug-inports.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. Wait for the fuser to cool before clearing jams from this area.

Safety information

9

This product contains a lithium battery.

CAUTION—POTENTIAL INJURY: There is a risk of explosion if the battery is replaced with an incorrect type. Discard used batteries according to the battery manufacturer’s instructions and local regulations.

CAUTION—SHOCK HAZARD: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, turn them off as well and unplug any cables going to the printer.

CAUTION—SHOCK HAZARD: If you are installing an optional tray after setting up the printer, then turn the printer off and unplug the power cord, the USB cable, and the Ethernet cable before continuing.

CAUTION—SHOCK HAZARD: If you are installing an Internal Solutions Port (ISP) after setting up the printer, then turn the printer off and unplug the power cord from the wall outlet before continuing.

CAUTION—SHOCKHAZARD:Toavoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.

CAUTION—TIPPING HAZARD: Floor-mountedconfigurations require additional furniture for stability. You must use either a printer stand or printer base if you are using ahigh-capacityinput tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, seewww.lexmark.com/multifunctionprinters.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

Safety information

10

Learning about the printer

Finding information about the printer

Setup information

Description

Where to find

The Setup information gives you instructions for setting

You can find the Setup information in the printer box or on the

up the printer. Follow the set of instructions for local,

Lexmark Web site at www.lexmark.com.

network, or wireless, depending on what you need.

 

 

 

Wireless Setup Guide

Description

Where to find

If your printer has built-inwireless functionality, a

You can find the Wireless Setup Guide in the printer box or on

Wireless Setup Guide gives you instructions for

the Lexmark Web site at www.lexmark.com.

connecting the printer wirelessly.

 

 

 

Help

Description

Where to find

 

 

The Help gives you instructions for using the software. While in any Lexmark software program, click Help,Tips ª Help, orHelp ª Help Topics.

Customer support

Description

Where to find (North America)

Where to find (rest of world)

Telephone support

Call us at

Telephone numbers and support hours

 

US: 1-800-332-4120

vary by country or region.

 

Visit our Web site at www.lexmark.com.

 

 

Monday–Friday(8:00AM–11:00PM ET)

 

 

Saturday (Noon–6:00PM ET)

Select a country or region, and then select

 

 

the Customer Support link.

 

Canada: 1-800-539-6275

 

Note: For additional information about

 

 

Monday–Friday(8:00AM–11:00PM ET)

 

 

contacting Lexmark, see the printed

 

 

Saturday (Noon–6:00PM ET)

warranty that came with your printer.

 

Mexico: 001-888-377-0063

 

 

 

Monday–Friday(8:00AM–8:00PM ET)

 

Note: Telephone numbers and support times may change without notice. For the most recent telephone numbers available, see the printed warranty statement that came with your printer.

Learning about the printer

11

Description

Where to find (North America)

Where to find (rest of world)

E-mailsupport

For e-mailsupport, visit our Web site:

E-mailsupport varies by country or region,

 

www.lexmark.com.

and may not be available in some

 

1

Click SUPPORT.

instances.

 

2

Click Technical Support.

Visit our Web site at www.lexmark.com.

 

3

Select your printer type.

Select a country or region, and then select

 

the Customer Support link.

 

4

Select your printer model.

 

Note: For additional information about

 

5

From the Support Tools section, click

 

contacting Lexmark, see the printed

 

 

e-MailSupport.

warranty that came with your printer.

 

6

 

 

Complete the form, and then click

 

 

 

Submit Request.

 

 

 

 

 

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them also. It is important to:

Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.

Provide a flat, sturdy, and stable surface.

Keep the printer:

Away from the direct airflow of air conditioners, heaters, or ventilators

Free from direct sunlight, humidity extremes, or temperature fluctuations

Clean, dry, and free of dust

Allow the following recommended amount of space around the printer for proper ventilation:

1 152.4 mm (6.0 in.)

2101.6 mm (4.0 in.)

3609.6 mm (24.0 in.)

Learning about the printer

12

4 101.6 mm (4.0 in.)5 304.8 mm (12.0 in.)

When the printer is set up, allow clearance around it as shown.

Printer configurations

Basic model

1 Standard exit bin

2Paper support

3Printer control panel

4Standard 550-sheettray (Tray 1)

5 Multipurpose tray

Configured models

CAUTION—TIPPING HAZARD: Floor-mountedconfigurations require additional furniture for stability. You must use either a printer stand or printer base if you are using ahigh-capacityinput tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, seewww.lexmark.com/multifunctionprinters.

Learning about the printer

13

1 Standard exit bin

2Paper support

3Printer control panel

4Optional 550-sheetspecialty media drawer

5Optional 550-sheettray

6Optional 2,000-sheettray

7Standard 550-sheettray (Tray 1)

8 Multipurpose tray

Learning about the printer

14

Using the security lock feature

The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. Once locked, the metal plate and the system board cannot be removed. Attach a security lock to the printer in the location shown.

Understanding the printer control panel

 

Control panel item

Description

 

 

1

Display

 

The display shows messages and pictures that communicate the status

 

 

 

 

 

of the printer.

 

 

 

 

 

 

 

 

2

Select

 

Pressing initiates action on a menu item.

 

 

 

 

 

 

 

Learning about the printer

15

Control panel item

Description

3

Navigation buttons

Press the up or down arrow button to scroll through menu lists.

 

 

Press the left or right arrow button to scroll through values or text that

 

 

rolls to another screen.

 

 

 

4

Numeric keypad

Consists of the numbers 0–9,characters A through Z, an , and a

 

 

backspace button.

 

 

Note:The button functions as Caps Lock, and includes the # character.

 

 

 

5

Back

Returns the display to the previous screen

6

Indicator light

Indicates the printer status:

 

 

Off—Thepower is off, or the printer is in Eco Mode.

 

 

Blinkinggreen—Theprinter is warming up, processing data, or

 

 

printing.

 

 

Solidgreen—Theprinter is on, but idle.

 

 

Solidred—Operatorintervention is needed.

 

 

 

7

Stop

Stops all printer activity

 

 

A list of options is offered once Stopped appears on the display.

 

 

 

8

Menus

Opens the menus index

 

 

Note: These menus are available only when the printer is in theReady

 

 

state.

 

 

 

9

USB Direct port

Insert a USB flash drive to send data to the printer.

 

 

Insert a USB cable from a digital camera to print photos with a PictBridge–

 

 

enabled digital camera.

Learning about the printer

16

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are installing memory or option cards sometime after setting up the printer, then turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going to the printer.

You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this section explain how to install the available cards; you can also use them to locate a card for removal.

Available internal options

Memory cards

Printer memory

Flash memory

Fonts

Firmware cards

Bar Code

PrintCryptionTM

Printer hard disk

LexmarkTM Internal Solutions Ports (ISP)

RS-232-CSerial ISP

Parallel 1284-BISP

MarkNetTM N8150 802.11 b/g/n Wireless ISP

MarkNet N8130 10/100 Fiber ISP

MarkNet N8120 10/100/1000 Ethernet ISP

Additional printer setup

17

Accessing the system board to install internal options

CAUTION—SHOCK HAZARD: If you are installing memory or option cards sometime after setting up the printer, then turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going to the printer.

Note: This operation requires a flathead screwdriver.1 Remove the cover.

a Turn the screws on the cover counterclockwise to loosen them, but do not remove them.

b Slide the cover up until each screw is in the keyhole.

c Pull the cover forward to remove it.

Additional printer setup

18

2 Use the following illustration to locate the appropriate connector.

Warning—Potential Damage: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.

1 Firmware and flash memory card connectors

2Hard disk connector

3Internal print server connector

4Memory card connector

5 Dust cover

Installing a memory card

CAUTION—SHOCK HAZARD: If you are installing memory or option cards sometime after setting up the printer, then turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well and unplug any cables going to the printer.

Warning—Potential Damage: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.

An optional memory card can be purchased separately and attached to the system board. To install the memory card:

1Access the system board.

2Unpack the memory card.

Note: Avoid touching the connection point along the edge of the card.

Additional printer setup

19

3 Open the memory card connector latches.

4 Align the notch on the memory card with the ridge on the connector.

1 Notch

2 Ridge

Additional printer setup

20