Lexmark 40G0350, 40G0410, 40G0110, 40G0440, 40G0210 User Manual

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MS810 Series

User's Guide

Important: Click here before using this guide.

October 2012	www.lexmark.com

Machine type(s):

4063

Model(s):

210, 230, 23E, 410, 430, 630, 63E

Contents	2
Contents
Safety information.......................................................................................	6
Overview.....................................................................................................	8
Using this guide.........................................................................................................................................	8
Finding information about the printer......................................................................................................	8
Selecting a location for the printer.............................................................	10
Additional printer setup.............................................................................	12
Installing internal options........................................................................................................................	12
Installing hardware options.....................................................................................................................	29
Attaching cables......................................................................................................................................	33
Setting up the printer software...............................................................................................................	35
Networking..............................................................................................................................................	37
Verifying printer setup............................................................................................................................	45
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn............................	46
Learning about the printer......................................................................................................................	46
Loading paper and specialty media.........................................................................................................	49
Printing....................................................................................................................................................	70
Managing your printer............................................................................................................................	76
Using MS810de..........................................................................................	88
Learning about the printer......................................................................................................................	88
Printer configurations .......................................................................................................................................	88
Using the printer control panel.........................................................................................................................	90
Understanding the colors of the Sleep button and indicator lights..................................................................	90
Understanding the home screen ......................................................................................................................	91
Using the touch-screen buttons .......................................................................................................................	92
Setting up and using the home screen applications................................................................................	94
Finding the IP address of the computer............................................................................................................	94
Finding the IP address of the printer ................................................................................................................	95
Accessing the Embedded Web Server ..............................................................................................................	95
Customizing the home screen ..........................................................................................................................	95
Activating the home screen applications..........................................................................................................	96
Exporting and importing a configuration..........................................................................................................	98

Loading paper and specialty media.........................................................................................................

Contents	3
Setting the paper size and type ........................................................................................................................	98
Configuring Universal paper settings................................................................................................................	99
Loading the 250 or 550 sheet tray..................................................................................................................	99
Loading the 2100 sheet tray...........................................................................................................................	106
Loading the multipurpose feeder ...................................................................................................................	113
Linking and unlinking trays .............................................................................................................................	118
Printing..................................................................................................................................................	119
Printing a document .......................................................................................................................................	119
Printing from a flash drive ..............................................................................................................................	121
Printing confidential and other held jobs .......................................................................................................	123
Printing information pages .............................................................................................................................	124
Canceling a print job .......................................................................................................................................	125
Managing your printer..........................................................................................................................	126
Finding advanced networking and administrator information.......................................................................	126
Checking the virtual display ............................................................................................................................	126
Configuring supply notifications from the Embedded Web Server ................................................................	126
Modifying confidential print settings..............................................................................................................	127
Copying printer settings to other printers ......................................................................................................	127
Printing a menu settings page ........................................................................................................................	128
Printing a network setup page........................................................................................................................	128
Checking the status of parts and supplies ......................................................................................................	128
Saving energy..................................................................................................................................................	129
Restoring factory default settings...................................................................................................................	132
Securing the printer ........................................................................................................................................	132
Using MS812de........................................................................................	137
Learning about the printer....................................................................................................................	137
Printer configurations .....................................................................................................................................	137
Using the printer control panel.......................................................................................................................	139
Understanding the colors of the Sleep button and indicator lights................................................................	139
Understanding the home screen ....................................................................................................................	140
Using the touch-screen buttons .....................................................................................................................	141
Setting up and using the home screen applications..............................................................................	144
Finding the IP address of the computer..........................................................................................................	144
Finding the IP address of the printer ..............................................................................................................	144
Accessing the Embedded Web Server ............................................................................................................	145
Customizing the home screen ........................................................................................................................	145
Activating the home screen applications........................................................................................................	145
Exporting and importing a configuration........................................................................................................	148
Loading paper and specialty media.......................................................................................................	148
Setting the paper size and type ......................................................................................................................	148
Configuring Universal paper settings..............................................................................................................	149
Loading the 250 or 550 sheet tray................................................................................................................	149

Contents	4
Loading the 2100 sheet tray...........................................................................................................................	156
Loading the multipurpose feeder ...................................................................................................................	163
Linking and unlinking trays .............................................................................................................................	168
Printing..................................................................................................................................................	169
Printing a document .......................................................................................................................................	169
Printing from a flash drive ..............................................................................................................................	171
Printing confidential and other held jobs .......................................................................................................	173
Printing information pages .............................................................................................................................	174
Canceling a print job .......................................................................................................................................	175
Managing your printer..........................................................................................................................	175
Finding advanced networking and administrator information.......................................................................	175
Checking the virtual display ............................................................................................................................	175
Configuring supply notifications from the Embedded Web Server ................................................................	176
Modifying confidential print settings..............................................................................................................	177
Copying printer settings to other printers ......................................................................................................	177
Printing a menu settings page ........................................................................................................................	177
Printing a network setup page........................................................................................................................	178
Checking the status of parts and supplies ......................................................................................................	178
Saving energy..................................................................................................................................................	178
Restoring factory default settings...................................................................................................................	182
Securing the memory before moving the printer...........................................................................................	182
Paper and specialty media guide..............................................................	187
Using specialty media............................................................................................................................	187
Paper guidelines....................................................................................................................................	188
Supported paper sizes, types, and weights...........................................................................................	192
Understanding the printer menus............................................................	197
Menus list..............................................................................................................................................	197
Paper menu...........................................................................................................................................	198
Reports menu........................................................................................................................................	209
Network/Ports menu.............................................................................................................................	210
Security menu.......................................................................................................................................	223
Settings menu........................................................................................................................................	228
Help menu.............................................................................................................................................	252
Saving money and the environment.........................................................	254
Saving paper and toner.........................................................................................................................	254
Recycling................................................................................................................................................	255

Contents

Maintaining the printer............................................................................	257
Ordering supplies..................................................................................................................................	257
Storing supplies.....................................................................................................................................	260
Replacing supplies.................................................................................................................................	260
Cleaning the printer parts.....................................................................................................................	266
Moving the printer................................................................................................................................	267
Clearing jams............................................................................................	270
Avoiding jams........................................................................................................................................	270
Understanding jam messages and locations.........................................................................................	272
[x] page jam, lift front cover to remove cartridge. [200–201]..............................................................	274
[x] page jam, open upper rear door. [202]...........................................................................................	276
[x] page jam, open upper and lower rear door. [231–234]..................................................................	277
[x] page jam, remove standard bin jam. [203]......................................................................................	280
[x] page jam, remove tray 1 to clear duplex. [235–239].......................................................................	280
[x] page jam, open tray [x]. [24x]..........................................................................................................	281
[x] page jam, clear manual feeder. [250]..............................................................................................	282
[x] page jam, remove paper, open stapler door. Leave paper in bin. [455–457]..................................	283
[x] page jam, remove paper, open finisher rear door. Leave paper in bin. [451].................................	287
[x] page jam, remove paper, open expander rear door. Leave paper in bin. [41y.xx]..........................	288
[x] page jam, remove paper, open mailbox rear door. Leave paper in bin. [43y.xx]............................	290
Troubleshooting.......................................................................................	292
Understanding the printer messages....................................................................................................	292
Solving printer problems.......................................................................................................................	309
Solving home screen applications problems.........................................................................................	344
Embedded Web Server does not open.................................................................................................	344
Contacting customer support................................................................................................................	345
Notices.....................................................................................................	346
Product information..............................................................................................................................	346
Edition notice........................................................................................................................................	346
Power consumption..............................................................................................................................	350

Index........................................................................................................

364

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage:

•Turn off the printer, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer.

•If two or more optional finishers are installed, then remove the finishers individually from the printer.

Notes:

–Make sure to remove the topmost finisher first.

–To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.

•If the printer does not have a caster base but is configured with optional trays, then remove the trays.

Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.

•Use the handholds located on both sides of the printer to lift it.

•Make sure your fingers are not under the printer when you set it down.

•Make sure there is adequate clearance around the printer.

•Use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

Safety information

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a service representative.

CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as a power cord, a fax feature or USB cable, during a lightning storm.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray or more than one input option. If you purchased a printer with a similar configuration, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.

SAVE THESE INSTRUCTIONS.

Overview

Using this guide

This User’s Guide provides general and specific information on using the printer models that are listed on the cover page.

The following chapters contain information applicable to all printer models:

•Selecting a location for the printer

•Additional printer setup

•Paper and specialty media guide

•Understanding printer menus

•Saving money and the environment

•Maintaining the printer

•Clearing jams

•Troubleshooting

To find instructions for your printer:

•Use the table of contents.

•Use the Search function or the Find toolbar of your application to search for page content.

Finding information about the printer

What are you looking for?		Find it here

Initial setup instructions:		Setup documentation—The setup documentation came
•	Connecting the printer	with the printer and is also available on the Lexmark Web
• Installing the printer software		site at http://support.lexmark.com.
• Installing the printer software

Additional setup and instructions for using the printer:		User's Guide and Quick Reference Guide—The guides are
• Selecting and storing paper and specialty media		available on the Software and Documentation CD.
•	Loading paper	For updates, visit our Web site at
•	Loading paper	http://support.lexmark.com.
•	Configuring printer settings	http://support.lexmark.com.
•	Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
• Troubleshooting and solving problems

Instructions for:		Networking Guide—Open the Software and
• Connecting the printer to an Ethernet network		Documentation CD, and then look for Printer and
• Troubleshooting printer connection problems		Software Documentation under the Pubs folder. From
• Troubleshooting printer connection problems		the list of publications, click the Networking Guide link.
		the list of publications, click the Networking Guide link.

Overview				9

	What are you looking for?		Find it here

	Help using the printer software		Windows or Mac Help—Open a printer software program
			or application, and then click Help.
			Click ? to view context sensitive information.
			Notes:
			• Help is automatically installed with the printer
				software.
			• The printer software is located in the printer
				program folder or on the desktop, depending on
				your operating system.

	The latest supplemental information, updates, and customer		Lexmark Support Web site—
	support:		http://support.lexmark.com
	•	Documentation	Note: Select your country or region, and then select
	•	Driver downloads	your product to view the appropriate support site.
	•	Live chat support	Support telephone numbers and hours of operation for
	•	E mail support	your country or region can be found on the Support Web
	•	E mail support	site or on the printed warranty that came with your
	•	Voice support	printer.
			Record the following information (located on the store
			receipt and at the back of the printer), and have it ready
			when you contact customer support so that they may
			serve you faster:
			•	Machine Type number
			•	Serial number
			•	Date purchased
			•	Store where purchased

	Warranty information		Warranty information varies by country or region:
			• In the US—See the Statement of Limited Warranty
				included with this printer, or at
				http://support.lexmark.com.
			• In other countries and regions—See the printed
				warranty that came with your printer.

Selecting a location for the printer

Selectingalocationforthe printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any hardware options, then leave enough room for them also. It is important to:

•Set up the printer near a properly grounded and easily accessible electrical outlet.

•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard.

•Provide a flat, sturdy, and stable surface.

•Keep the printer:

–Clean, dry, and free of dust.

–Away from stray staples and paper clips.

–Away from the direct airflow of air conditioners, heaters, or ventilators.

–Free from direct sunlight and humidity extremes.

•Observe the recommended temperatures and avoid fluctuations:

Ambient temperature	15.6 to 32.2°C (60 to 90°F)

Storage temperature	-40 to 43.3°C (-40 to 110°F)

		2

1	Right side	152 mm (6 in.)

2	Front	508 mm (20 in.)

3	Left side	152 mm (6 in.)

4	Rear	152 mm (6 in.)

5	Top	115 mm (4.5 in.)

Selecting a location for the printer

	3
			2

1		Right side	152 mm (6 in.)

2		Front	508 mm (20 in.)

3		Left side	152 mm (6 in.)

4		Rear	152 mm (6 in.)

5		Top	115 mm (4.5 in.)

		2

1	Right side	152 mm (6 in.)

2	Front	508 mm (20 in.)

3	Left side	152 mm (6 in.)

4	Rear	152 mm (6 in.)

5	Top	115 mm (4.5 in.)

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and then unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

Available internal options

•Memory card

–DDR3 DIMM

–Flash memory

•Fonts

•Firmware cards

–Forms and Bar Code

–PRESCRIBE

–IPDS

•Printer hard disk

•LexmarkTM Internal Solutions Ports (ISP)

–Parallel 1284-B interface

–MarkNetTM N8350 802.11 b/g/n wireless printer server

–RS-232-C serial interface

Accessing the controller board

Note: This task requires a flat head screwdriver.

1 Remove the controller board access cover.

1	2

Additional printer setup

2 Using a screwdriver, loosen the screws on the controller board shield.

3 Remove the shield.

Additional printer setup

4 Use the following illustration to locate the appropriate connector:

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer first before touching any controller board electronic component or connector.

1 Lexmark Internal Solutions Port or printer hard disk connector

2 Option card connector

3 Memory card connector

5 Align the screws with the holes on the shield, and then reattach the shield.

Additional printer setup

6 Tighten the screws on the shield.

7 Reattach the access cover.

1	2

Installing a memory card

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer first before touching any controller board electronic components or connectors.

Additional printer setup

An optional memory card can be purchased separately and attached to the controller board.

1Access the controller board.

For more information, see “Accessing the controller board” on page 12.

2Unpack the memory card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may cause damage.

3 Align the notch (1) on the memory card with the ridge (2) on the connector.

4Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place.

5 Reattach the controller board shield, and then the controller board access cover.

Additional printer setup

Installing an Internal Solutions Port

The controller board supports one optional Lexmark Internal Solutions Port (ISP).

Note: This task requires a flat head screwdriver.

1Access the controller board.

For more information, see “Accessing the controller board” on page 12.

2If an optional printer hard disk is installed, then remove the printer hard disk first. For more information, see “Removing a printer hard disk” on page 27.

3Unpack the ISP kit.

1 ISP solution

2Screw for attaching the plastic bracket to the ISP

3Screws for attaching the ISP mounting bracket to the controller board shield

4 Plastic bracket

Additional printer setup

4Remove the metal cover from the ISP opening. a Loosen the screw.

b Lift the metal cover, and then pull it out completely.

5Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place.

Note: Make sure that the plastic bracket has latched completely, and that the plastic bracket is seated firmly on the controller board cage.

Lexmark 40G0350, 40G0410, 40G0110, 40G0440, 40G0210 User Manual

Additional printer setup

6 Install the ISP on the plastic bracket.

Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the ISP opening in the controller board cage.

7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.

Additional printer setup

8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP.

Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.

9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield.

10Tighten the thumbscrew that is attached to the ISP.

Warning—Potential Damage: Do not screw it on too tightly.

Additional printer setup

11 Connect the ISP solution interface cable into the receptacle of the controller board.

Note: The plugs and receptacles are color-coded.

Installing an optional card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.

1Access the controller board.

For more information, see “Accessing the controller board” on page 12.

2Unpack the optional card.

Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

Additional printer setup

3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.

4 Push the card firmly into place as shown in the illustration.

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.

Note: The entire length of the connector on the card must touch and be flushed against the controller board.

5 Close the controller board access door.

Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 36.

Additional printer setup

Installing a printer hard disk

Note: This task requires a flat head screwdriver.

1Access the controller board.

For more information, see “Accessing the controller board” on page 12.

2Unpack the printer hard disk.

3Locate the appropriate connector on the controller board cage.

Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.

Additional printer setup

To install a printer hard disk onto the ISP:

a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.

bAlign the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place.

Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.

c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.

Note: The plugs and receptacles are color coded.

Additional printer setup

To install a printer hard disk directly on the controller board cage:

aAlign the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place.

Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.

Additional printer setup

b Use the two provided screws to attach the printer hard disk mounting bracket.

c Insert the plug of the printer hard disk interface cable into the receptacle of the controller board.

Note: The plugs and receptacles are color coded.

Additional printer setup

Removing a printer hard disk

Note: This task requires a flat head screwdriver.

1Access the controller board.

For more information, see “Accessing the controller board” on page 12.

2Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling out the cable.

Additional printer setup

3 Remove the screws holding the printer hard disk in place.

4 Remove the printer hard disk.

5 Set aside the printer hard disk.

Additional printer setup

Installing hardware options

Order of installation

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.

Install the printer and any hardware options you have purchased in the following order:

•Caster base

•2100 sheet tray or spacer

•Optional 550 or 250 sheet tray

•Printer

For more information on installing a caster base, optional 550 or 250 sheet tray, spacer, or 2100 sheet tray, see the setup sheet that came with the option.

Installing optional trays

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

1 Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.

Additional printer setup

2Unpack the optional tray, and then remove all packing material.

3Pull out the tray completely from the base.

4Remove any packing material from inside the tray.

5Insert the tray into the base.

6Place the tray near the printer.

7Align the optional tray with the caster base.

Note: Make sure to lock the wheels of the caster base to secure the printer.

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