Lexmark 24Z0000, 30, C925 User Manual

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C925

User's Guide

November 2012

www.lexmark.com

 

 

Machine type(s):

5041

Model(s):

030

Contents

2

Contents

 

Safety information.......................................................................................

6

Learning about the printer...........................................................................

8

Thank you for choosing this printer!.........................................................................................................

8

Finding information about the printer......................................................................................................

8

Selecting a location for the printer............................................................................................................

9

Printer configurations.............................................................................................................................

10

Understanding the printer control panel................................................................................................

12

Understanding the home screen................................................................

13

Understanding the home screen.............................................................................................................

13

Using the touch-screen buttons..............................................................................................................

14

Setting up and using the home screen applications....................................

17

Finding the IP address of the printer.......................................................................................................

17

Accessing the Embedded Web Server.....................................................................................................

17

Activating the home screen applications................................................................................................

18

Exporting and importing a configuration using the Embedded Web Server...........................................

20

Additional printer setup.............................................................................

21

Installing internal options........................................................................................................................

21

Installing optional trays...........................................................................................................................

37

Attaching cables......................................................................................................................................

49

Verifying printer setup............................................................................................................................

50

Setting up the printer software...............................................................................................................

51

Setting up wireless printing.....................................................................................................................

52

Installing the printer on an Ethernet network........................................................................................

58

Changing port settings after installing a new network Internal Solutions Port......................................

60

Setting up serial printing.........................................................................................................................

62

Minimizing your printer's environmental impact........................................

64

Saving paper and toner...........................................................................................................................

64

Saving energy..........................................................................................................................................

65

Recycling..................................................................................................................................................

68

Contents

3

Loading paper and specialty media............................................................

69

Setting the paper size and type...............................................................................................................

69

Loading the standard or optional 550 sheet tray...................................................................................

69

Loading the multipurpose feeder............................................................................................................

73

Linking and unlinking trays......................................................................................................................

76

Paper and specialty media guide................................................................

78

Paper guidelines......................................................................................................................................

78

Storing paper...........................................................................................................................................

80

Supported paper sizes, types, and weights.............................................................................................

81

Printing......................................................................................................

84

Printing a document................................................................................................................................

84

Printing from a flash drive.......................................................................................................................

85

Printing specialty documents..................................................................................................................

86

Printing confidential and other held jobs................................................................................................

89

Printing information pages......................................................................................................................

89

Canceling a print job................................................................................................................................

90

Understanding printer menus....................................................................

92

Menus list................................................................................................................................................

92

Supplies menu.........................................................................................................................................

93

Paper menu.............................................................................................................................................

95

Reports menu........................................................................................................................................

104

Network/Ports menu.............................................................................................................................

105

Security menu.......................................................................................................................................

119

Settings menu........................................................................................................................................

123

Help menu.............................................................................................................................................

146

Securing the memory before moving the printer......................................

147

Statement of Volatility..........................................................................................................................

147

Erasing volatile memory........................................................................................................................

147

Erasing non volatile memory................................................................................................................

148

Erasing printer hard disk memory.........................................................................................................

148

Configuring printer hard disk encryption..............................................................................................

149

Contents

4

Maintaining the printer............................................................................

150

Cleaning the exterior of the printer......................................................................................................

150

Cleaning the printhead lenses...............................................................................................................

150

Storing supplies.....................................................................................................................................

153

Checking the status of supplies.............................................................................................................

153

Ordering supplies..................................................................................................................................

154

Replacing Supplies.................................................................................................................................

156

Moving the printer................................................................................................................................

162

Administrative support............................................................................

163

Finding advanced networking and administrator information.............................................................

163

Using the Embedded Web Server.........................................................................................................

163

Checking the virtual display...................................................................................................................

163

Checking the printer status...................................................................................................................

164

Viewing reports.....................................................................................................................................

164

Restoring factory default settings.........................................................................................................

164

Clearing jams............................................................................................

165

Avoiding jams........................................................................................................................................

165

Understanding jam numbers and locations..........................................................................................

165

200 paper jam.......................................................................................................................................

167

201 paper jam.......................................................................................................................................

168

203 paper jam.......................................................................................................................................

169

230 paper jam.......................................................................................................................................

170

231–239 paper jams..............................................................................................................................

170

24x paper jam........................................................................................................................................

171

250 paper jam.......................................................................................................................................

173

Troubleshooting.......................................................................................

174

Checking an unresponsive printer.........................................................................................................

174

Understanding printer messages..........................................................................................................

174

Solving printing problems.....................................................................................................................

187

Solving home screen applications problems.........................................................................................

191

Solving option problems........................................................................................................................

191

Solving paper feed problems.................................................................................................................

194

Solving print quality problems..............................................................................................................

195

Contents

5

Solving color quality problems..............................................................................................................

206

Embedded Web Server does not open.................................................................................................

209

Contacting customer support................................................................................................................

210

Notices.....................................................................................................

211

Product information..............................................................................................................................

211

Edition notice........................................................................................................................................

211

Power consumption..............................................................................................................................

215

Safety information

6

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage:

Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.

Disconnect all cords and cables from the printer before moving it.

Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same time.

Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their markedplug-inports.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a professional service person.

CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.

CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.

CAUTION—TIPPING HAZARD: Floor-mountedconfigurations require additional furniture for stability. You must use either a printer stand or printer base if you are using ahigh-capacityinput tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, seewww.lexmark.com/multifunctionprinters.

Safety information

7

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other drawers or trays closed until needed.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

SAVE THESE INSTRUCTIONS.

Learning about the printer

8

Learning about theprinter

Thank you for choosing this printer!

We've worked hard to make sure it will meet your needs.

To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read theUser’s Guide carefully, and make sure you check the latest updates on our Web site.

We're committed to delivering performance and value with our printers, and we want to make sure you're satisfied. If you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted to help you get back on track fast. And if you find something we could do better, please let us know. After all, you are the reason we do what we do, and your suggestions help us do it better.

Finding information about the printer

 

What are you looking for?

Find it here

 

 

 

 

Initial setup instructions:

Setup documentation—Thesetup documentation came

 

Connecting the printer

with the printer and is also available at

 

Installing the printer software

http://support.lexmark.com.

 

 

 

 

 

 

Additional setup and instructions for using the printer:

User's Guide and Quick ReferenceGuide—The guides may

 

Selecting and storing paper and specialty media

be available on the Software and DocumentationCD.

 

Loading paper

For more information, visit

 

http://support.lexmark.com.

 

Configuring printer settings

 

 

 

Viewing and printing documents and photos

 

 

Setting up and using the printer software

 

 

Configuring the printer on a network

 

 

Caring for and maintaining the printer

 

 

Troubleshooting and solving problems

 

 

 

 

 

Instructions for:

Networking Guide—Open the Software and

 

Connecting the printer to an Ethernet network

Documentation CD, and then look for Printer and

 

Troubleshooting printer connection problems

Software Documentation under the Pubs folder. From

 

the list of publications, click the Networking Guide link.

 

 

 

 

 

 

 

Help using the printer software

Windows or Mac Help—Opena printer software program

 

 

 

or application, and then click Help.

 

 

 

Click ? to view context sensitive information.

 

 

 

Notes:

 

 

 

Help is automatically installed with the printer

 

 

 

software.

 

 

 

The printer software is located in the printer

 

 

 

program folder or on the desktop, depending on

 

 

 

your operating system.

 

 

 

 

Learning about the printer

 

9

 

 

 

 

 

 

What are you looking for?

Find it here

 

 

 

 

The latest supplemental information, updates, and customer

Lexmark Support Web site—

 

support:

http://support.lexmark.com

 

Documentation

Note: Select your country or region, and then select

 

Driver downloads

your product to view the appropriate support site.

 

Live chat support

Support telephone numbers and hours of operation for

 

E mail support

your country or region can be found on the Support Web

 

site or on the printed warranty that came with your

 

Voice support

printer.

 

 

 

Record the following information (located on the store

 

 

 

receipt and at the back of the printer), and have it ready

 

 

 

when you contact customer support so that they may

 

 

 

serve you faster:

 

 

 

Machine Type number

 

 

 

Serial number

 

 

 

Date purchased

 

 

 

Store where purchased

 

 

 

 

Warranty information

Warranty information varies by country or region:

 

 

 

In the U.S.—Seethe Statement of Limited Warranty

 

 

 

 

included with this printer, or at

 

 

 

 

http://support.lexmark.com.

 

 

 

In other countries andregions—See the printed

 

 

 

 

warranty that came with your printer.

 

 

 

 

 

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them too. It is important to:

Set up the printer near a wall outlet.

Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard.

Provide a flat, sturdy, and stable surface.

Keep the printer:

Away from the direct airflow of air conditioners, heaters, or ventilators

Free from direct sunlight, humidity extremes, or temperature fluctuations

Clean, dry, and free of dust

Allow the following recommended amount of space around the printer for proper ventilation:

Learning about the printer

10

5

4

1 3

2

1 385 mm (15.16 in.)

2609.6 mm (24.0 in.)

3100 mm (3.94 in.)

4100 mm (3.94 in.)

5 100 mm (3.94 in.)

Printer configurations

Notes:

The printer stand is a cabinet that can be converted into a caster base.

If used with a printer stand, then the printer supports only one optional 550-sheettray.

If used with a caster base, then the printer supports a maximum of three optional 550-sheettrays.

Learning about the printer

 

11

 

1

2

 

 

 

 

3

4

5

6

7 10

9

8

1 Printer control panel

2Standard exit bin

3Multipurpose feeder

4Standard 150 sheet tray

5Standard 250 sheet tray

6 8 Optional 550 sheet tray

9 Caster base (converted from a printer stand)

10 Printer stand

CAUTION—TIPPING HAZARD: Floor-mountedconfigurations require additional furniture for stability. You must use either a printer stand or printer base if you are using ahigh-capacityinput tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, seewww.lexmark.com/multifunctionprinters.

Learning about the printer

12

Understanding the printer control panel

1

2

3

4

5

 

 

 

6

 

 

 

7

 

 

 

 

 

Item

 

Description

 

 

 

 

 

1

Display

Shows the status of the printer

 

 

 

 

 

2

Home

Lets you navigate back to the home screen

 

 

 

 

 

3

Keypad

Allows you to enter numbers, letters, or symbols

 

 

 

 

 

4

Sleep Mode

Enables Sleep Mode

 

 

 

Note: Touching the screen or any hard button presses will cause the printer to wake from Sleep

 

 

 

Mode.

 

 

 

 

 

5

USB port

Allows the user to connect a USB flash drive to the printer

 

 

 

Note: Only the front USB port supports flash drives.

 

 

 

 

 

6

Indicator light

Off—Theprinter is off.

 

 

 

Blinkinggreen—Theprinter is warming up, processing data, or printing.

 

 

 

Solidgreen—Theprinter is on, but idle.

 

 

 

Solidred—Operatorintervention is needed.

 

 

 

Amber—Theprinter enters Sleep Mode or Hibernate Mode.

 

 

 

 

 

7

Stop/Cancel

Stops all printer activity

 

 

 

Note: A list of options is displayed onceStopped appears on the display.

 

 

 

 

Understanding the home screen

13

Understandingthe home screen

Understanding the home screen

When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen buttons and icons to initiate an action.

Note: Your home screen, icons, and the buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.

1

2

3

4

 

 

 

8

7

6

5

 

 

 

 

 

 

 

 

Touch

 

To

 

 

 

 

 

 

 

 

 

1

Change Language

Change the primary language of the printer.

 

 

 

 

 

 

2

Bookmarks

Create, organize, and save a set of bookmarks (URLs) into a tree view of folders and file links.

 

 

 

Note: The tree view does not include bookmarks created withinForms and Favorites, and

 

 

 

the ones in the tree are not usable from within Forms and Favorites.

 

 

 

 

 

 

 

3

Held Jobs

Display all current held jobs.

 

 

 

 

 

 

 

4

USB or USB

View, select, or print photos and documents from a flash drive.

 

 

Thumbdrive

Note: This icon appears only when you return to the home screen while a memory card or

 

 

 

 

 

 

flash drive is connected to the printer.

 

 

 

 

 

 

 

 

5

Menus

Access printer menus.

 

 

 

 

 

Note: These menus are available only when the printer is in theReady state.

 

 

 

 

 

6

Status message bar

Show the current printer status such asReady orBusy.

 

 

 

Show printer conditions such asFuser missing orCartridge Low.

 

 

 

Show intervention messages and the instructions on how to clear them.

 

 

 

 

 

7

Status/Supplies

Display a warning or error message whenever the printer requires intervention to

 

 

 

continue processing.

 

 

 

 

 

Access the messages screen for more information on the message, and how to clear it.

 

 

 

 

 

8

Tips

Open a context sensitive Help information on the touch screen.

 

 

 

 

 

 

 

Understanding the home screen

14

This may also appear on the home screen:

Touch

To

 

 

Search Held Jobs

Search current held jobs.

 

 

Using the touch-screenbuttons

Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.

Sample touch screen

1

2

3

4

 

 

 

10

9

8

7

6

5

 

 

 

 

 

 

 

 

 

 

 

Touch

To

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

Up arrow

Scroll up.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

Delete folder

Delete the file you selected.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3

Left arrow

Scroll to the left.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

Right arrow

Scroll to the right.

 

 

 

 

 

 

 

 

 

 

 

5

Right scroll increase

Scroll to another value in increasing order.

 

 

 

 

 

 

 

 

 

 

Understanding the home screen

15

 

 

 

 

 

 

 

Touch

To

 

 

 

 

 

 

 

6

Left scroll decrease

Scroll to another value in decreasing order.

 

 

 

 

 

 

 

 

 

 

 

 

 

7 Down arrow

Scroll down.

8

Accept

Save a setting.

9

Cancel

Cancel an action or a selection.

 

 

Cancel out a screen and return to the previous screen.

10 Back

Navigate back to the previous screen.

Other touch-screenbuttons

Touch

To

 

 

Exit

Exit from the current screen to the home screen.

 

 

 

 

Select or clear an item.

Radio button

 

 

Understanding the home screen

16

Features

 

Feature

Description

 

 

 

 

Menu trail line:

A menu trail line is located at the top of each menu screen. This feature acts as a

 

Menus >Settings >Print Settings >

trail, showing the path taken to arrive at the current menu. It gives the exact location

 

within the menus.

 

Number of Copies

 

 

 

 

Number of Copies is not underlined since this is the current screen. If you touch an

 

 

underlined word on the Number of Copies screen before the Number of Copies is

 

 

set and saved, then the selection is not saved, and does not become the default

 

 

setting.

 

 

 

 

Attendance message alert

If an attendance message affects a function, then this icon appears and the red

 

 

indicator light blinks.

 

 

 

 

Warning

If an error condition occurs, then this icon appears.

 

 

 

Setting up and using the home screen applications

17

Setting upand using thehome screen applications

Notes:

Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only on select printer models.

There may be additional solutions and applications available for purchase.

Finding the IP address of the printer

Note: Make sure your printer is connected to a network or to a print server.

You can find the printer IP address:

From the top left corner of the printer home screen.

From the TCP/IP section in the Network/Ports menu.

By printing a network setup page or menu settings page, and then finding the TCP/IP section.

Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

Accessing the Embedded Web Server

The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even when you are not physically near the printer.

1Obtain the printer IP address:

From the printer control panel home screen

From the TCP/IP section in the Network/Ports menu

By printing a network setup page or menu settings page, and then finding the TCP/IP section

Note: An IP address appears as four sets of numbers separated by periods, such as123.123.123.123.

2Open a Web browser, and then type the printer IP address in the address field.

3Press Enter.

Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly.

Showing or hiding icons on the home screen

1From the Embedded Web Server, click Settings >General Settings >Home screen customization. A list of basic printer functions appears.

2Select the check boxes to specify which icons appear on the printer home screen. Cleared check box items are hidden.

3Click Submit.

Setting up and using the home screen applications

18

Activating the home screen applications

For detailed information about configuring and using home screen applications, visit the Lexmark Web site at http://support.lexmark.com.

Background and Idle Screen

Icon

Description

The application lets you customize the background and idle screen of your printer home screen.

To change the background of the printer home screen using the printer control panel, do the following:

1From the home screen, navigate to:

Change Background > select background to use

2Touch .

Forms and Favorites

Icon

Description

The application helps you simplify and streamline work processes by letting you quickly find and print frequently used online forms directly from the home screen. For example, you can print the latest version of a form exactly when you need it. This eliminates inventories of printed forms that can easily become outdated.

Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is stored, use sharing, security, and firewall settings to allow the printer at least aread access. For help, see the documentation that came with your operating system.

To configure Forms and Favorites, do the following:

1From the Embedded Web Server, click Settings> Device Solutions> Solutions (eSF)> Forms and Favorites.

2Define the bookmarks, and then customize the settings.

3Click Apply.

To use the application, touch Forms and Favorites on the home screen, and then navigate through form categories, or search for forms based on a form number, name, or description.

Setting up and using the home screen applications

19

Eco Settings

Icon

Description

 

 

 

 

 

 

 

The application lets you easily manage energy consumption, noise, toner, and paper usage settings to

 

 

 

help reduce the environmental impact of your printer.

 

 

 

 

 

 

 

 

Showroom

Icon

Description

 

 

 

The application lets you create and display a customized slide show on the touch screen of your printer.

 

You can specify how long each slide is displayed, and images can be loaded either from a flash drive or

 

through the printer Embedded Web Server.

 

 

Remote Operator Panel

This application shows the printer control panel on your computer screen and lets you interact with the printer control panel, even when you are not physically near the printer. From your computer screen, you can view the printer status, release held print jobs, create bookmarks, and do other print-relatedtasks you might normally do while standing at the printer.

To activate Remote Operator Panel, do the following:

1From the Embedded Web Server, click Settings> Device Solutions> Solutions (eSF)> Remote Operator Panel.

2Select the Enabled check box, and then customize the settings.

3Click Apply.

To use Remote Operator Panel, from the Embedded Web Server, click Applications >Remote Operator Panel >Launch VNC Applet.

Setting up and using the home screen applications

20

Exporting and importing a configuration using the Embedded Web Server

You can export configuration settings into a text file that can then be imported and used to apply the settings to one or more additional printers.

Exporting a configuration

1From the Embedded Web Server, click Settings orConfiguration.

2Click Device Solutions> Solutions (eSF), or click Embedded Solutions.

3From Installed Solutions, click the name of the application you want to configure.

4Click Configure> Export.

5Follow the instructions on the computer screen to save the configuration file, and then enter a unique file name or use the default name.

Note: If aJVM Out of Memory error occurs, then repeat the export until the configuration file is saved.

Importing a configuration

1From the Embedded Web Server, click Settings orConfiguration.

2Click Device Solutions> Solutions (eSF), or click Embedded Solutions.

3From Installed Solutions, click the name of the application you want to configure.

4Click Configure> Import.

5Browse to the saved configuration file, and then load or preview it.

Note: If a timeout occurs and a blank screen appears, then refresh the browser, and then clickApply.