Lexmark 13B0633 User Manual

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5.76 Mb
Download

Lexmark X264dn, X363dn,

X364dn, and X364dw

User's Guide

February 2009

www.lexmark.com

Machine type(s):

7013, 4549, 4564 Model(s):

231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2

Contents

 

Safety information.............................................................................

7

Learning about the printer...............................................................

9

Thank you for choosing this printer!...............................................................................................................................

9

Finding information about the printer...........................................................................................................................

9

Selecting a location for the printer...............................................................................................................................

10

Printer configurations........................................................................................................................................................

11

Basic functions of the scanner........................................................................................................................................

14

Understanding the ADF and scanner glass................................................................................................................

15

Understanding the printer control panel...................................................................................................................

16

Additional printer setup..................................................................

20

Installing internal options................................................................................................................................................

20

Installing hardware options.............................................................................................................................................

22

Attaching cables..................................................................................................................................................................

23

Verifying printer setup.......................................................................................................................................................

24

Setting up the printer software......................................................................................................................................

25

Setting up wireless printing.............................................................................................................................................

27

Installing the printer on a wired network...................................................................................................................

33

Minimizing your printer's environmental impact.....................

36

Saving paper and toner.....................................................................................................................................................

36

Saving energy.......................................................................................................................................................................

37

Recycling.................................................................................................................................................................................

38

Reducing printer noise......................................................................................................................................................

39

Loading paper and specialty media.............................................

41

Setting the Paper Size and Paper Type........................................................................................................................

41

Configuring Universal paper settings..........................................................................................................................

41

Avoiding jams.......................................................................................................................................................................

42

Loading trays.........................................................................................................................................................................

43

Using a multipurpose or manual feeder.....................................................................................................................

47

Paper capacities...................................................................................................................................................................

52

Linking and unlinking trays.............................................................................................................................................

53

Contents

 

2

Paper and specialty media guidelines.........................................

55

Paper guidelines..................................................................................................................................................................

55

Storing paper........................................................................................................................................................................

57

Supported paper sizes, types, and weights...............................................................................................................

58

Printing...............................................................................................

61

Printing a document..........................................................................................................................................................

61

Printing from a flash drive................................................................................................................................................

61

Printing on both sides of the paper (duplexing)......................................................................................................

63

Printing specialty documents.........................................................................................................................................

63

Printing information pages..............................................................................................................................................

67

Canceling a print job..........................................................................................................................................................

68

Copying...............................................................................................

70

Making copies.......................................................................................................................................................................

70

Copying photos....................................................................................................................................................................

71

Copying on specialty media............................................................................................................................................

71

Customizing copy settings...............................................................................................................................................

72

Pausing the current print job to make copies...........................................................................................................

77

Placing an overlay message on each page................................................................................................................

77

Canceling a copy job..........................................................................................................................................................

78

Improving copy quality.....................................................................................................................................................

78

E-mailing............................................................................................

79

Getting ready to e-mail.....................................................................................................................................................

79

Creating an e-mail shortcut using the Embedded Web Server..........................................................................

80

E-mailing a document........................................................................................................................................................

80

Canceling an e-mail............................................................................................................................................................

82

Faxing.................................................................................................

83

Getting the printer ready to fax......................................................................................................................................

83

Sending a fax.........................................................................................................................................................................

94

Creating shortcuts...............................................................................................................................................................

96

Using shortcuts and the address book........................................................................................................................

97

Customizing fax settings...................................................................................................................................................

98

Canceling an outgoing fax.............................................................................................................................................

100

Understanding fax options............................................................................................................................................

100

Contents

 

3

Improving fax quality.......................................................................................................................................................

101

Scanning to a computer or flash drive......................................

102

Scanning to a computer.................................................................................................................................................

102

Scanning to a flash drive................................................................................................................................................

103

Understanding the Scan Center features.................................................................................................................

103

Understanding scan profile options..........................................................................................................................

104

Improving scan quality...................................................................................................................................................

105

Understanding printer menus.....................................................

107

Menus list.............................................................................................................................................................................

107

Paper menu.........................................................................................................................................................................

107

Reports menu.....................................................................................................................................................................

114

Network/Ports menu.......................................................................................................................................................

115

Settings menu....................................................................................................................................................................

121

Maintaining the printer.................................................................

144

Cleaning the exterior of the printer............................................................................................................................

144

Cleaning the scanner glass............................................................................................................................................

144

Cleaning the ADF separator rollers.............................................................................................................................

145

Storing supplies.................................................................................................................................................................

146

Checking the status of supplies from a network computer..............................................................................

147

Moving the printer to another location....................................................................................................................

147

Shipping the printer.........................................................................................................................................................

147

Ordering supplies..............................................................................................................................................................

148

Replacing supplies............................................................................................................................................................

149

Administrative support.................................................................

155

Finding advanced networking and administrator information.......................................................................

155

Restoring the factory default settings.......................................................................................................................

155

Using the Embedded Web Server...............................................................................................................................

155

Viewing reports..................................................................................................................................................................

156

Checking the device status............................................................................................................................................

156

Restricting access to printer menus...........................................................................................................................

156

Setting up e-mail alerts...................................................................................................................................................

157

Configuring supply notifications.................................................................................................................................

157

Copying printer settings to other printers...............................................................................................................

157

Contents

 

4

Clearing jams...................................................................................

159

Clearing jams......................................................................................................................................................................

159

Troubleshooting.............................................................................

174

Solving basic printer problems....................................................................................................................................

174

Printer control panel display is blank or displays only diamonds...................................................................

174

Understanding printer messages................................................................................................................................

174

Solving printing problems.............................................................................................................................................

185

Solving copy problems...................................................................................................................................................

187

Solving scanner problems.............................................................................................................................................

190

Solving fax problems.......................................................................................................................................................

192

Solving option problems................................................................................................................................................

196

Solving paper feed problems.......................................................................................................................................

197

Solving print quality problems....................................................................................................................................

198

Embedded Web Server does not open.....................................................................................................................

207

Contacting Customer Support.....................................................................................................................................

207

Notices..............................................................................................

208

Product information.........................................................................................................................................................

208

Edition notice.....................................................................................................................................................................

208

Power consumption.........................................................................................................................................................

212

Index.................................................................................................

226

Contents

5

6

Safetyinformation

Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product ormake any electricalor cabling connections, such as thefax feature,power cord,ortelephone,during alightning storm.

Refer service or repairs, other than those described in the user documentation, to a professional service person.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their markedplug-inports.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This product uses aprinting process that heatstheprint media, and theheat maycause themediatoreleaseemissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

Use care when you replace a lithium battery.

CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced. Replace it only with the same or an equivalent type of lithium battery.Do not recharge, disassemble, or incinerate a lithium battery. Discard used batteries according to the manufacturer's instructions and local regulations.

Safety information

7

Use only the telecommunications (RJ-11)cord provided with this product or a 26 AWG or larger replacement when connecting this product to the public switched telephone network.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

CAUTION—SHOCKHAZARD:Toavoidthe risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.

CAUTION—SHOCK HAZARD: If you are installing an optional drawer after setting up the printer, then turn the printer off and unplug the power cord from the wall outlet before continuing.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to move it safely.

CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or printer damage:

Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.

Disconnect all cords and cables from the printer before moving it.

Use the handholds located on both sides of the printer to lift it.

Make sure your fingers are not under the printer when you set it down.

Before setting up the printer, make sure there is adequate clearance around it.

SAVE THESE INSTRUCTIONS.

Safety information

8

Learning abouttheprinter

Thank you for choosing this printer!

We've worked hard to make sure it will meet your needs.

To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read theUser’s Guide carefully, and make sure you check the latest updates on our Web site.

We're committed to delivering performance and value with our printers, and we want to make sure you're satisfied. If you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted to help you get back on track fast. And if you find something we could do better, please let us know. After all, you are the reason we do what we do, and your suggestions help us do it better.

Finding information about the printer

What are you looking for?

Find it here

Initial setup instructions:

Setup documentation—Thesetup documentation

Connecting the printer

came with the printer and is also available on the

Installing the printer software

Lexmark Web site at

www.lexmark.com/publications/.

 

Setup

Instalación

Instalação

Asennus

Instalacja

Руководство по

Installation

Installazione

Installatie

Installasjon

 

установке

 

 

 

3

1

 

 

 

4

 

 

 

 

 

 

 

2

 

Additional setup and instructions for using the printer:

User's Guide—The User's Guideis available on the

Selecting and storing paper and specialty media

Software and Documentation CD.

Loading paper

 

Performing printing, copying, scanning, and faxing tasks,

 

 

depending on your printer model

 

Configuring printer settings

 

Viewing and printing documents and photos

 

Setting up and using printer software

For updates, check our Web site at

Setting up and configuring the printer on a network,

www.lexmark.com/publications/.

 

depending on your printer model

 

 

Caring for and maintaining the printer

Troubleshooting and solving problems

Learning about the printer

9

 

What are you looking for?

Find it here

 

Help using the printer software

Windows or Mac Help—Opena printer software

 

 

 

program or application, and then click Help.

 

 

 

Click

to view context-sensitiveinformation.

 

 

 

Notes:

 

 

 

 

The Help installs automatically with the printer

 

 

 

 

software.

 

 

 

The printer software is located in the printer

 

 

 

 

Program folder or on the desktop, depending on

 

 

 

 

your operating system.

 

 

 

 

The latest supplemental information, updates, and technical

Lexmark Support Web site—support.lexmark.com

 

support:

Note: Select your region, and then select your product

 

Documentation

 

to view the appropriate support site.

 

Driver downloads

Support telephone numbers and hours of operation for

 

Live chat support

yourregion or countrycan be foundon the Support Web

 

E-mailsupport

site or on the printed warranty that came with your

 

printer.

 

 

Telephone support

 

 

Record the following information (located on the store

 

 

 

 

 

 

receipt and the back of the printer), and have it ready

 

 

 

when you contact support so that they may serve you

 

 

 

faster:

 

 

 

 

Machine Type number

 

 

 

Serial number

 

 

 

Date purchased

 

 

 

Store where purchased

 

 

 

 

Warranty information

Warranty information varies by country or region:

 

 

 

In the US—Seethe Statement of Limited Warranty

 

 

 

 

included with this printer, or at

 

 

 

 

support.lexmark.com.

 

 

 

Rest of the world—Seethe printed warranty that

 

 

 

 

came with your printer.

 

 

 

 

 

 

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lbs) and requires two or more trained personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them also. It is important to:

Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.

Provide a flat, sturdy, and stable surface.

Keep the printer:

Away from the direct airflow of air conditioners, heaters, or ventilators

Free from direct sunlight, humidity extremes, or temperature fluctuations

Clean, dry, and free of dust

Learning about the printer

10

Allow the following recommended amount of space around the printer for proper ventilation:

5

1 4

 

 

3

2

 

 

 

 

 

 

 

1 Rear

 

305 mm (12 in.)

2Right side 203 mm (8 in.)

3

Front

203 mm (8 in.)

4

Left side

76 mm (3 in.)

 

 

 

5

Top

254 mm (10 in.)

Printer configurations

Basic model

The following illustration shows the printer front with its basic features or parts:

Learning about the printer

11

3

2

1

8

4

5

6

7

1 Front door release button

2Printer control panel

3Automatic Document Feeder (ADF)

4System board door

5Front door

6Multipurpose feeder door

Note: Depending on your printer model, this could be the manual feeder door.

7Standard 250-sheettray (Tray 1)

8 Standard exit bin

The following illustration shows the printer back with its basic features or parts:

Learning about the printer

12

1

8

2

7

3

6

4

5

1 Rear door

2Ethernet port

3Wireless antenna

Note: The wireless antenna appears on wireless models only.

4Fax ports

Note: Fax ports appear on fax models only.

5USB port

6Printer power cord socket

7Power switch

8 Locking device

Learning about the printer

13

Configured model

The following illustration shows the printer configured with an optional 250or 550-sheetdrawer:

1

1 Optional 250or550-sheetdrawer (Tray 2)

Basic functions of the scanner

The scanner provides copy, fax, and scan capability. You can:

Make quick copies, or change the settings on the printer control panel to perform specific copy jobs.

Send a fax using the printer control panel.

Send a fax to multiple fax destinations at the same time.

Scan documents and send them to your computer, an e-mailaddress, or a flash drive.

Note: The fax function is available on selected printer models only.

Learning about the printer

14

Understanding the ADF and scanner glass

Automatic Document Feeder (ADF)

Scanner glass

 

 

Use the ADF for multiple-pagedocuments. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).

Using the ADF

The ADF can scan multiple pages, including two-sidedpages on some models. When using the ADF:

Load the document into the ADF faceup, short edge first.

Adjust the paper guides to touch the sides of the paper loaded.

Remove staples before loading.

Separate punched sheets before loading.

Load up to 50 sheets of plain paper in the ADF input tray, based on 75 g/m2 (20 lb.) paper.

Scan sizes from 124.46 x 127 mm (4.9 x 5 in.) to 215.9 x 355.6 mm (8.5 x 14 in.).

Scan documents with mixed page sizes (letter and legal).

Scan media weights from 52 to 120 g/m2 (14 to 32 lb).

Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.

Using the scanner glass

The scanner glass can be used to scan or copy single pages or book pages. When using the scanner glass:

Place a document facedown on the scanner glass in the upper left corner.

Scan or copy documents up to 215.9 x 297.18 mm (8.5 x 11.7 in.).

Copy books up to 25.3-mm(1-in.)thick.

Learning about the printer

15

Understanding the printer control panel

 

 

 

1

 

2

 

 

3

 

 

 

 

 

Content

Copy

 

 

 

Fax

 

 

 

 

 

Copy

 

 

 

 

 

 

 

 

 

 

Text

 

Menu

 

Stop/Cancel

Redial/Pause

1@!.

2ABC

3DEF

 

 

 

Text/Photo

Copies

 

 

 

 

 

Photo

 

 

 

 

 

 

 

 

 

 

Scan/Email Darkness

 

 

 

 

 

4

5JKL

6MNO

 

 

 

 

Scale

 

 

 

Resolution

 

 

Fax

 

 

 

 

 

 

7PQRS

8TUV

9WXYZ

 

 

 

Duplex/2-Sided

Options

Back

Select

Start

Options

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*

0

#

Shortcuts

 

 

 

 

 

 

 

Hook

 

 

 

 

Item

 

Description

 

 

 

 

 

 

 

 

1

Selections and settings

Select a function such as Copy, Scan, Email, or Fax. Change default copy and scan settings

 

 

such as the number of copies, duplex printing, copy options, and scaling. Use the address

 

 

book when scanning to e-mail.

 

 

 

 

 

 

2

Display area

View scanning, copying, faxing, and printing options as well as statusand error messages.

 

 

Access the administration menus, start, stop, or cancel a print job.

3

Keypad area

Enter numbers, letters, or symbols on the display, print using the USB flash memory

 

 

device, or change the default fax settings.

 

 

 

 

 

 

 

 

1

 

 

2

 

 

 

 

3

10

4

 

 

5

9

 

 

 

 

8

7

6

 

 

 

 

 

 

 

Item

 

Description

 

 

 

1

Copy

Enters the copy function

 

 

 

 

 

 

 

2

Content

Enhances copy, scan, e-mail,or fax quality. Choose from Text, Text/Photo, or Photo.

 

 

 

 

 

 

 

3

Copies

Enters the number of copies to print

 

 

 

 

 

 

 

4

Scale

Changes the size of the copied document to fit onto the currently selected paper size

 

 

 

 

 

 

5

Options

Changes Original Size, Paper Source, and Collate settings

 

 

 

 

 

 

 

 

6

Address Book

Opens the address book

 

 

 

 

 

 

 

 

 

7

Darkness

Adjusts the current darkness settings

 

 

 

 

 

 

 

 

Learning about the printer

16

Item

Description

8Duplex 2-SidedMakes atwo-sidedcopy

 

 

Note: On selected printer models, you can also performtwo-sidedscan jobs.

9

Fax

Enters the fax function

 

 

 

 

Note: Fax mode is not available on selected printer models.

 

 

 

 

 

10

Scan/Email

Enters the scan or scan to e-mailfunction

 

 

 

1

2

3

 

 

 

9

8

7

6

5

4

 

 

 

 

 

 

 

Item

Description

 

 

 

 

 

1 Menu

Enters the administration menus

 

 

 

 

2

Display

View scanning, copying, faxing, and printing options as well as status and error messages.

3

Stop/Cancel

Stops all printer activity

4

Start

Starts a copy or scan job

5

Right arrow

Scrolls right

Learning about the printer

17

Item

 

Description

6

Select

Accepts menu selections and settings

7

Left arrow

Scrolls left

8Indicator light Off—Thepower is off.

Blinking green—Theprinter is warming up, processing data, or printing.

Solid green—Theprinter is on, but idle.

Blinking red—Operatorintervention is needed.

9 Back

Returns one screen at a time to the Ready screen

 

Note: An error beep sounds when you press

if a flash drive is connected and the USB menu

 

is displayed.

 

2

1

 

 

7

 

 

 

6

 

 

 

 

3

 

 

5

4

 

 

 

Item

 

Description

 

1

Redial/Pause

Press once to cause a twoorthree-seconddial pause in a fax number. In the “Fax To” field,

 

 

a Dial Pause is represented by a comma (,).

 

Press to redial a fax number.

2

Keypad

Enters numbers, letters, or symbols on the display

Learning about the printer

18

Item

 

Description

 

3

Front USB port

Lets you scan to a flash drive or print supported file types

 

 

 

Notes:

 

 

 

 

The front USB port is available only on selected printer models.

 

 

 

When a USB flash memory device is inserted into the printer, the printer can only scan to

 

 

theUSB device orprint filesfrom the USBdevice.Allother printer functionsare unavailable.

4

Shortcuts

Enters the shortcut screen

 

 

#

 

 

 

5

Hook

Press

once to take the telephone line off-hook(like picking up a telephone receiver). Press

 

 

a second time to hang up the line.

 

 

 

Note: The Hook button is available only on selected printer models.

 

6

Options

Changes Original Size, Broadcast, Delayed Send, and Cancel settings

 

7

Resolution

Selects a dpi value for the scan

 

 

 

Note: Press the arrow buttons to scroll through the values, and then press

to enter a value.

Learning about the printer

19

Additionalprintersetup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

Installing a flash memory card

The system board has a connection for one optional flash memory card.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.

1 Access the system board.

Additional printer setup

20