IBM TI5, TF7, TG5, TM7 User Manual

SureMark Printers

DBCS User’s Guide

updated March 18, 2002

GA27-4256-00

updated March 18, 2002

Note

Before using this information and the product it supports, be sure to read “Safety Information” on page xi and the general information under Appendix G, “Notices” on page 173.

Third Edition (September 2000)

This edition applies to IBM SureMark Printers, models TI5, TG5,, TF7 and TM7. This edition replaces publication GA18-7710-01.

Order publications through your IBM representative or the IBM branch office serving your locality. Publications are not stocked at the address given below.

A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address your comments to:

IBM Corporation, Information Development, Department CJMA

PO Box 12195

Research Triangle Park, North Carolina, 27709 USA

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

© Copyright International Business Machines Corporation 1999,2001. All rights reserved.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

updated March 18, 2002

Contents

Preface. . . . . . . . . . . . . .	. . . . . . . . .	. .	.	.	.	ix
Who Should Read This Manual . . . . .	. . . . . . . . .	. .	.	.	.	ix
How This Manual Is Organized . . . . .	. . . . . . . . .	. .	.	.	.	ix
Related Publications and Diskettes . . . .	. . . . . . . . .	. .	.	.	.	x
Where to Find More Information . . . . .	. . . . . . . . .	. .	.	.	.	x
Tell Us What You Think . . . . . . . .	. . . . . . . . .	. .	.	.	.	x
Safety Information . . . . . . . . . .	. . . . . . . . .	. .	.	.	.	xi

Summary of Changes . . . . . . . . . . . . . . . . . . . . . xix Web-only Update for GA27-4256-01 (March 2002). . . . . . . . . . . . xix Web-only Update for GA27-4256-01 (June 2001) . . . . . . . . . . . . xix GA18-7710-01 . . . . . . . . . . . . . . . . . . . . . . . . . xix GA27-4256-00 . . . . . . . . . . . . . . . . . . . . . . . . . xix

Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi

Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii

Part 1. General Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1

	Chapter 1. Introduction . . . . . . . . . . .	. . . . . . . . . . . 3
	Printer Overview . . . . . . . . . . . . . . . . . . . . . . . . . 3
	Description of Models . . . . . . . . . . . . . . . . . . . . . . . 4
	Features Used with the SureMark Printers . . .	.	. . .	. . .	. . .	.	5
	Planning Information . . . . . . . . . . . .	. . . . . . . . . . . 5
	Your Responsibilities . . . . . . . . . . . . . . . . . . . . . . 5
	Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . 6
	Communication Interfaces . . . . . . . . . . . . . . . . . . . . 6
	Temperature and Humidity Limits. . . . . . .	. . . . . . . . . . . 7
	Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . 7
	Power Requirements . . . . . . . . . . . . . . . . . . . . . . 8
	Hardware Requirements . . . . . . . . . . . . . . . . . . . . . 8
	Software Requirements . . . . . . . . . . . . . . . . . . . . . 9
	Single-Byte Character Set (SBCS) Code Pages .	.	. . .	. . .	. . .	.	9
	Double-Byte Character Set (DBCS) Code Pages	. .	. . .	. .	. . .	.	10
	Bar Codes . . . . . . . . . . . . . .	. .	. . .	. .	. . .	.	10
	Chapter 2. Installation Instructions . . . . . .	. .	. . .	. .	. . .	.	11
	Unpacking the Printer . . . . . . . . . . .	. .	. . .	. .	. . .	.	11
	Installing the SureMark Printers . . . . . . . .	. .	. . .	. .	. . .	.	12
	Installing for RS-232/RS-485 Communication . .	. .	. . .	. .	. . .	.	12
|	Installing for USB Communication . . . . . .	. .	. . .	. .	. . .	.	15
	Using the Wall Mounting Feature . . . . . . .	. . . . . . . . . . . 18
	Installing the Fillers . . . . . . . . . . . . . . . . . . . . . . . 19
	Installing Fillers for RS-232/RS-485 Printers . .	. .	. . .	. .	. . .	.	19
|	Installing Fillers for USB Printers . . . . . .	. .	. . .	. .	. . .	.	21
	RS-232 Communication Mode Selections . . . .	. .	. . .	. .	. . .	.	23
	Baud Rate Selection . . . . . . . . . . .	. .	. . .	. .	. . .	.	23
	RS-232 Communications Protocol Selection . .	. .	. . .	. .	. . .	.	23
|	USB Communication Mode . . . . . . . . .	. .	. . .	. .	. . .	.	25
	USB Selection . . . . . . . . . . . . . .	. .	. . .	. .	. . .	.	25

Chapter 3. SureMark Installation, Service, and Utility Software . . . . . . 27

© Copyright IBM Corp. 1999,2001

iii

	updated March 18, 2002
	Software Adjustments (Models TI5 and TG5 Only) . . . . . . . . . . .	.	27
	Using the 4690 Operating System . . . . . . . . . . . . . . . .	.	27
|	Using IBM Point-of-Sale Device Diagnostics . . . . . . . . . . . .	.	28
	Using Reference/Service Diskettes (RS-485 or RS-232 Only) . . . . . .	.	28
	4610 DBCS Installation Utility Diskette . . . . . . . . . . . . . . .	.	31
	DBCS Code Page Download. . . . . . . . . . . . . . . . . . .	.	31
	4610 DBCS Installation Utility Diskette Code Page Download . . . . . .	.	31
	DBCS Code Page Download – POSS for Windows (RS-485 and USB only)		33
	DBCS User-Defined Character Download . . . . . . . . . . . . . .	.	35
	Firmware Update . . . . . . . . . . . . . . . . . . . . . . .	.	36
	4610 DBCS Installation Utility Diskette for Updating SureMark Firmware. . . 36
	Using POSS For Windows for Updating SureMark Firmware (RS-485 and
	USB Only). . . . . . . . . . . . . . . . . . . . . . . .	.	37
	Using 4690 OS 4610 Utility to Update SureMark Firmware . . . . . . .	.	38
	Updating 4610 Firmware Using RS-232 Attachment Cable . . . . . . .	.	38
	Limitation on Updating Firmware . . . . . . . . . . . . . . . .	.	39
	Emulating the IBM Model 3 or Model 4 Printers . . . . . . . . . . . .	.	39
	Enabling Emulation Using 4610 DBCS Installation Utility Diskette . . . .	.	39
	Enabling Emulation Using 4690 On-Line Terminal Diagnostics . . . . .	.	40
	Limitations for Emulation . . . . . . . . . . . . . . . . . . . . 40
	Printing Saved Data . . . . . . . . . . . . . . . . . . . . . . 41
	Emulating an Epson Single-Station Printer (Single-Station SureMark Only) . . . 41
	Enabling Epson Emulation. . . . . . . . . . . . . . . . . . . . 42
	Limitations for Epson Emulation. . . . . . . . . . . . . . . . .	.	42
	Changing the Printer Mode between DBCS and SBCS . . . . . . . . .	. 42
	Proportional Font Conversion Utility . . . . . . . . . . . . . . . .	.	43
	Resources on the Internet . . . . . . . . . . . . . . . . . . . .	.	43

Part 2. Models TI5 and TG5. . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 4. Operation (Models TI5 and TG5) . . . . . . . . . .	.	.	.	47
Operating Controls and Indicators . . . . . . . . . . . . . . .	.	.	.	47
Ribbon Loading . . . . . . . . . . . . . . . . . . . . .	.	.	.	49
Paper Loading . . . . . . . . . . . . . . . . . . . . . . . . . 51
Thermal Printhead Cleaning . . . . . . . . . . . . . . . . . . . . 53
Chapter 5. Testing and Problem Analysis – Models TI5 and TG5 . .	.	.	.	55
Testing the Printer. . . . . . . . . . . . . . . . . . . . . . . . 55
Offline Tests . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Customer Receipt Test . . . . . . . . . . . . . . . . . .	.	.	.	56
Document Insert Test . . . . . . . . . . . . . . . . . .	.	.	.	56
Resetting the Printer - Offline . . . . . . . . . . . . . . .	.	.	.	59
Problem Determination . . . . . . . . . . . . . . . . . .	.	.	.	59

Part 3. Models TF7 and TM7 . . . . . . . . . . . . . . . . . . . . . . . . . 61

Chapter 6. Operation (Models TF7 and TM7) . . . . . . . . . . . . . 63 Operating Controls and Indicators . . . . . . . . . . . . . . . . . . 63 Paper Loading . . . . . . . . . . . . . . . . . . . . . . . . . 63 Thermal Printhead Cleaning . . . . . . . . . . . . . . . . . . . . 66

Chapter 7. Testing and Problem Analysis – Models TF7 and TM7 . .	.	.	.	67
Testing the Printer. . . . . . . . . . . . . . . . . . . . . . . . 67
Offline Test . . . . . . . . . . . . . . . . . . . . . . .	.	.	.	68
RS-232 Hex Dump . . . . . . . . . . . . . . . . . . . .	.	.	.	69

iv SureMark DBCS User’s Guide

updated March 18, 2002
Resetting the Printer - Offline	.	. . . . . . . . .	. . . . .	.	.	.	.	70
Problem Determination . . .	.	. . . . . . . . .	. . . . .	.	.	.	.	70

Part 4. Appendixes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

	Appendix A. Consumable Supplies . . . . . . . . . . . . .	. .	.	73
	Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . 73
	Thermal Paper . . . . . . . . . . . . . . . . . . . . . . . . 73
	Document Insert Forms (Models TI5 and TG5 Only) . . . . . . .	. .	.	74
	Print Ribbons (Models TI5 and TG5 Only) . . . . . . . . . . .	. .	.	75
	Appendix B. Technical Information . . . . . . . . . . . . . .	. .	.	77
	General Description . . . . . . . . . . . . . . . . . . . . . . . 77
	Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 77
	Memory Units . . . . . . . . . . . . . . . . . . . . . . . . . 79
	Immediate Commands . . . . . . . . . . . . . . . . . . . . . . 79
	Voltage Conversion Circuitry . . . . . . . . . . . . . . . . .	. .	.	79
	RS-485 Serial I/O Parameters . . . . . . . . . . . . . . . .	. .	.	80
	Cash Drawer Connector Pin Assignments . . . . . . . . . . . .	. .	.	80
	RS-232 Connector Pin Assignments . . . . . . . . . . . . . .	. .	.	80
	RS-232 Parameters . . . . . . . . . . . . . . . . . . . .	. .	.	81
|	USB Connector Pin Assignments . . . . . . . . . . . . . . .	. .	.	81
	Code Page Definitions . . . . . . . . . . . . . . . . . . . . . . 82
	Generic Code Page . . . . . . . . . . . . . . . . . . .	. .	.	83
	Code Page 437 . . . . . . . . . . . . . . . . . . . .	. .	.	84
	Code Page 858 . . . . . . . . . . . . . . . . . . . .	. .	.	85
	Code Page 860 . . . . . . . . . . . . . . . . . . . .	. .	.	86
	Code Page 863 . . . . . . . . . . . . . . . . . . . .	. .	.	87
	Code Page 865 . . . . . . . . . . . . . . . . . . . .	. .	.	88
	Code Page 932 . . . . . . . . . . . . . . . . . . . .	. .	.	89
	Code Page 949 . . . . . . . . . . . . . . . . . . . .	. .	.	90
	Code Page 950 . . . . . . . . . . . . . . . . . . . .	. .	.	91
	Code Page 1381 . . . . . . . . . . . . . . . . . . . . . . . 92
	Character Fonts . . . . . . . . . . . . . . . . . . . . .	. .	.	93
	Thermal Printing Font . . . . . . . . . . . . . . . . . . . . . 93
	Impact Printing Fonts (Models TI5 and TG5 Only) . . . . . . . .	. .	.	94
	Appendix C. RS-232 Programming Information . . . . . . . . .	.	.	100
	RS-232 Commands Summary by Function . . . . . . . . . . . .	.	.	100
	Alphabetized RS-232 Commands Summary . . . . . . . . . . . .	.	.	104
	System Commands . . . . . . . . . . . . . . . . . . . . . . . 107
	Exercise Program . . . . . . . . . . . . . . . . . . . .	.	.	107
	Verify Previous Commands Completed . . . . . . . . . . . .	.	.	107
	Status Request . . . . . . . . . . . . . . . . . . . . . . . 107
	Extended Address Command – Request Printer ID . . . . . . . .	.	.	107
	Preset or Onetime-Set Commands . . . . . . . . . . . . . . .	.	.	109
	Download Graphics (Logo) Commands . . . . . . . . . . . .	.	.	109
	Predefine Messages . . . . . . . . . . . . . . . . . . .	.	.	111
	Download User-Defined Characters . . . . . . . . . . . . . . . . 112
	Download Double-Byte Characters . . . . . . . . . . . . . .	.	.	117
	Flash Storage Write . . . . . . . . . . . . . . . . . . .	.	.	121
	Erase Flash EPROM Sector . . . . . . . . . . . . . . . .	.	.	121
	Send Checksum of Flash EPROM Sector . . . . . . . . . . .	.	.	122
	Microcode Tolerance (MCT) Information - Loading . . . . . . . .	.	.	122
	Microcode Tolerance (MCT) Information - Request . . . . . . . .	.	.	123
	DBCS Address Vectors . . . . . . . . . . . . . . . . . .	.	.	125

Contents v

updated March 18, 2002

Setup Commands . . . . . . . . . . . . . . . . . . .	. . . . 125
Set Print Mode . . . . . . . . . . . . . . . . . . .	. . . . 125
Set or Cancel Double-Wide Mode . . . . . . . . . . . .	. . . . 126
Set or Cancel Double-High Mode. . . . . . . . . . . . .	. . . . 127
Set or Cancel Underline Mode. . . . . . . . . . . . . .	. . . . 127
Set or Cancel Overline Mode . . . . . . . . . . . . . .	. . . . 127
Set or Cancel Invert Mode . . . . . . . . . . . . . . .	. . . . 127
Set or Cancel Emphasized Printing . . . . . . . . . . . .	. . . . 128
Set or Cancel High Quality Print Mode. . . . . . . . . . .	. . . . 128
Set Print Station . . . . . . . . . . . . . . . . . . . . . . . 128
Select User-Defined or Resident Character Sets . . . . . . .	. . . . 129
Set Code Page . . . . . . . . . . . . . . . . . . .	. . . . 129
Set Inter-Character Spacing. . . . . . . . . . . . . . .	. . . . 129
Set Inter-Character Spacing – DBCS . . . . . . . . . . .	. . . . 130
Set or Cancel Rotated Characters . . . . . . . . . . . .	. . . . 130
Set Print Station Parameters . . . . . . . . . . . . . .	. . . . 130
Select 1/8-Inch Line Spacing . . . . . . . . . . . . . .	. . . . 131
Select 1/6-Inch Line Spacing . . . . . . . . . . . . . .	. . . . 131
Select Color Printing . . . . . . . . . . . . . . . . .	. . . . 132
Set Line Spacing Using Minimum Units . . . . . . . . . .	. . . . 132
Set Sheet Eject Length . . . . . . . . . . . . . . . .	. . . . 133
Set Horizontal Tab Positions . . . . . . . . . . . . . .	. . . . 133
Set Left Margin Position . . . . . . . . . . . . . . . .	. . . . 133
Set Relative Position . . . . . . . . . . . . . . . . .	. . . . 134
Align Positions . . . . . . . . . . . . . . . . . . .	. . . . 134
Set or Cancel Unidirectional Printing . . . . . . . . . . .	. . . . 135
Set Error Recovery Function . . . . . . . . . . . . . .	. . . . 136
Define Document Wait Time . . . . . . . . . . . . . .	. . . . 136
Status Sent to System. . . . . . . . . . . . . . . . .	. . . . 137
Select Character for Reprinted Lines . . . . . . . . . . .	. . . . 137
Reinitialize the Printer . . . . . . . . . . . . . . . . . . . . . 138
Enable or Disable the Feed Buttons (Models TI5 and TG5 Only) .	. . . . 138
Enable or Disable the Beeper (Models TF7 and TM7 Only) . . .	. . . . 139
Enable or Disable Upside-Down Printing . . . . . . . . . .	. . . . 139
Select Character Size for Scalable Fonts . . . . . . . . . .	. . . . 140
Fix Font Matrix . . . . . . . . . . . . . . . . . . .	. . . . 141
Print Logo Inline . . . . . . . . . . . . . . . . . . . . . . . 141
Enable or Disable Two-Color Printing . . . . . . . . . . .	. . . . 141
Bar Code Commands . . . . . . . . . . . . . . . . . .	. . . . 142
Print Bar Code . . . . . . . . . . . . . . . . . . .	. . . . 142
Select Horizontal Size of Bar Code . . . . . . . . . . . .	. . . . 145
Select Bar Code Height . . . . . . . . . . . . . . . .	. . . . 146
Select Printing Position of Human Readable Information (HRI) . . . . . . 146
Select Font for HRI . . . . . . . . . . . . . . . . . .	. . . . 146
Print PDF417 Bar Code . . . . . . . . . . . . . . . .	. . . . 147
Select PDF417 ECC (Error Correction Codewords) Level . . . .	. . . . 147
Select Aspect Ratio PDF417 Bar Code . . . . . . . . . .	. . . . 148
Enable PDF417 Truncation . . . . . . . . . . . . . . .	. . . . 148
Print Character Commands . . . . . . . . . . . . . . . . . . . . 148
Print and Line Feed. . . . . . . . . . . . . . . . . .	. . . . 148
Print and Line Feed. . . . . . . . . . . . . . . . . .	. . . . 149
Print, Form Feed, and Cut the Paper (FF) . . . . . . . . .	. . . . 149
Print and Feed Paper n lines . . . . . . . . . . . . . .	. . . . 149
Print and Feed Paper Using Minimum Units . . . . . . . . .	. . . . 149
Print Graphic Messages . . . . . . . . . . . . . . . . . . . . . 150
Select and Print a Graphics (Logo) Command . . . . . . . .	. . . . 150

vi SureMark DBCS User’s Guide

	updated March 18, 2002
	Print Predefined Graphics (Logo) Command . . . . . . . . . . .	.	151
	Print Predefined Messages . . . . . . . . . . . . . . . . . . . 152
	Miscellaneous Commands . . . . . . . . . . . . . . . . . . .	.	152
	Tab to Next Tab Stop . . . . . . . . . . . . . . . . . . . .	.	152
	Return Home (Select Printhead Location). . . . . . . . . . . . .	.	153
	Paper Cut/DI Eject . . . . . . . . . . . . . . . . . . . . . . 153
	Generate Drive Pulse for Cash Drawer . . . . . . . . . . . . .	.	153
	Retrieve the Flash Storage . . . . . . . . . . . . . . . . . .	.	154
|	Retrieve Size of User Flash Storage . . . . . . . . . . . . . .	.	154
	Retrieve Printer Usage Statistics . . . . . . . . . . . . . . . .	.	154
	Asynchronous (Real-Time) Commands . . . . . . . . . . . . . .	.	155
	Real-Time Requests . . . . . . . . . . . . . . . . . . . .	.	156
	Data Buffer Management and Batch Printing . . . . . . . . . . . .	.	157
	Reset Line Count . . . . . . . . . . . . . . . . . . . . .	.	157
	Disable Line Count . . . . . . . . . . . . . . . . . . . . .	.	157
	Hold Printing Until Buffer is Released . . . . . . . . . . . . . .	.	157
	Document Handling. . . . . . . . . . . . . . . . . . . . . . . 157
	Portrait Mode . . . . . . . . . . . . . . . . . . . . . . . . 158
	Landscape Mode . . . . . . . . . . . . . . . . . . . . .	.	158
	Status Summary . . . . . . . . . . . . . . . . . . . . . . . 160
	Message from the Printer . . . . . . . . . . . . . . . . . .	.	160
	Status Byte 1 . . . . . . . . . . . . . . . . . . . . . . .	.	160
	Status Byte 2 . . . . . . . . . . . . . . . . . . . . . . .	.	161
	Status Byte 3 . . . . . . . . . . . . . . . . . . . . . . .	.	161
	Status Byte 4 . . . . . . . . . . . . . . . . . . . . . . .	.	162
	Status Byte 5 . . . . . . . . . . . . . . . . . . . . . . .	.	162
	Status Byte 6 . . . . . . . . . . . . . . . . . . . . . . .	.	162
	Status Byte 7 . . . . . . . . . . . . . . . . . . . . . . .	.	162
	Status Byte 8 . . . . . . . . . . . . . . . . . . . . . . . . 162
	Appendix D. Uploading Electronic Journal Data . . . . . . . . . .	.	163
	Enable the Upload of EJ Data . . . . . . . . . . . . . . . . . .	.	163
	Disable the Upload of EJ Data. . . . . . . . . . . . . . . . . .	.	163
	Upload the EJ Data. . . . . . . . . . . . . . . . . . . . . . . 163
	Request the Size of the EJ Space . . . . . . . . . . . . . . . .	.	164
	Erase the EJ Data in the Printer . . . . . . . . . . . . . . . . .	.	164
	Appendix E. Proportional Fonts . . . . . . . . . . . . . . . .	.	165
	Preparing the Fonts. . . . . . . . . . . . . . . . . . . . . . . 165
	Implementing Proportional Fonts . . . . . . . . . . . . . . . . . . 165
	Layout Using Align Commands . . . . . . . . . . . . . . . .	.	165
	Layout using Set Tab Position . . . . . . . . . . . . . . . . .	.	166
	Appendix F. Emulation Support for Epson Single-Station Printer . . .	.	169
	Commands Supported in Emulation Mode . . . . . . . . . . . . .	.	169
	Commands with Limited Support in Emulation Mode . . . . . . . . .	.	171
	Commands Not Supported in Emulation Mode . . . . . . . . . . . .	.	172
	Connectivity Differences . . . . . . . . . . . . . . . . . . . . . 172
	Appendix G. Notices . . . . . . . . . . . . . . . . . . . . . . 173
	Electronic Emission Notices. . . . . . . . . . . . . . . . . . . . 173
	Federal Communications Commission (FCC) Statement . . . . . . .	.	173
	Industry Canada Class A Emission Compliance Statement . . . . . .	.	173
	Avis de conformité aux normes d’Industrie Canada . . . . . . . . .	.	173
	European Union (EU) Mark of Conformity Statement . . . . . . . .	.	174
	Japanese Voluntary Control Council for Interference (VCCI) Statement		175

Contents vii

updated March 18, 2002

Korean Communications Statement . . . . . . . . . . . . . . . . 175

Chinese Class A warning statement . . . . . . .	. . . . . . .				.	.	175
Taiwanese Class A Warning Statement . . . . .	. . . . . . .				.	.	175
Australia / New Zealand Compliance Statement . .	.	. . . .	.	. . . 176
Trademarks. . . . . . . . . . . . . . . . . .		. . . .	.	. . . 176
Index . . . . . . . . . . . . . . . . . . .	. . . . . . .				.	.	177

viii SureMark DBCS User’s Guide

updated March 18, 2002

Preface

This manual assists you with installing, testing, and performing problem determination for models TI5, TF7, and TM7 of the IBM SureMark Printer.

Who Should Read This Manual

This manual is intended for use by persons who are installing, testing, or programming a Model TI5, TF7 or TM7 IBM SureMark Printer. The manual should also be used for problem determination on the printer.

How This Manual Is Organized

Part 1 contains information that applies to SureMark printers in general:

vChapter 1, “Introduction” provides an overview of the features and options of the SureMark printers.

vChapter 2, “Installation Instructions” – provides information on installing the SureMark printers.

vChapter 3, “SureMark Installation, Service, and Utility Software” – provides information about using SureMark utilities to setup or modify your system configuration.

Part 2 contains information that is specific to the thermal/impact SureMark printer, Models TI5 and TG5:

vChapter 4, “Operation (Models TI5 and TG5)” – provides information about the controls and indicators. Ribbon loading and paper loading instructions are also included.

vChapter 5, “Testing and Problem Analysis – Models TI5 and TG5” – provides information on testing and on problem determination.

Part 3 contains information that is specific to the single-station SureMark printers, models TF7 and TM7:

vChapter 6, “Operation (Models TF7 and TM7)” – provides information on the controls and indicators. Paper loading instructions are also included.

vChapter 7, “Testing and Problem Analysis – Models TF7 and TM7” – provides information on testing and on problem determination.

The appendixes contain the following information:

vAppendix A, “Consumable Supplies” – information about consumable supplies.

vAppendix B, “Technical Information” – information about technical specifications.

vAppendix C, “RS-232 Programming Information” – information about RS-232 programming commands.

vAppendix D, “Uploading Electronic Journal Data” – information about uploading electronic journal data while the SureMark is in Model 4 emulation mode.

vAppendix E, “Proportional Fonts” – information about creating and using proportional fonts.

vAppendix F, “Emulation Support for Epson Single-Station Printer” – expanded information about Epson emulation mode.

vAppendix G, “Notices” – information about trademarks and electronic emission notices

© Copyright IBM Corp. 1999,2001

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Related Publications and Diskettes

vIBM SureMark Printers: DBCS Hardware Service Manual, GY27-0397

vIBM SureMark Printers: DBCS Installation Utilities Diskette

vIBM 4693 Point-of-Sale Terminals Reference Diskette

vIBM 4694/4695 Point-of-Sale Terminals Service Diskette

vIBM Safety Information – Read This First, GA27-4004

vIBM SurePOS 700 Series: System Reference, SA27-4220

vIBM SurePOS 500 Series: System Reference, SA27-4255

vPOSS Programming Reference and User’s Guide, SC30-3560

The diskettes are only available by download from the Internet. See “Resources on the Internet” on page 43 for more information.

For information about ordering IBM publications that are not shipped with the

SureMark printers, contact your IBM representative or your place of purchase.

Where to Find More Information

A CD-ROM is available that contains books that are part of the IBM Retail Store

Solutions Library Collection, SK2T-0331.

Current versions of Retail Store Solutions documentation and downloadable diskettes are available on the IBM Retail Store Solutions Web site. See “Resources on the Internet” on page 43 for information about accessing the site.

Tell Us What You Think

Your feedback is important in helping to provide the most accurate and high-quality information. Please take a few moments to tell us what you think about this book. The only way for us to know if you are satisfied with our books, or how we might improve their quality, is through feedback from customers like you. If you have any comments about this book, there is a comment form at the back of this book. You can also get a copy of the form from the PDF version of the book on the Web.

To access a PDF version of this book, visit the Retail Store Solutions Web site at: http://www.ibm.com/solutions/retail/store

From there, select Support at the left, then select Publications.

After you have filled out the form, return it by mail, by fax, or by giving it to an IBM representative. If applicable, include a reference to the specific location of the text on which you are commenting. For instance, include the page or table number.

Between major revisions of this manual we may make minor technical updates. The latest softcopy version of this manual is available under Publications on the IBM Retail Store Solutions Web site.

x SureMark DBCS User’s Guide

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Safety Information

Danger:

Before you begin to install this product, read the safety information in IBM Safety Information - Read This First, GA27-4004. This booklet describes safe procedures for cabling and plugging in electrical equipment.

Gevaar:

Voordat u begint met de installatie van dit produkt, moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructies—Lees dit eerst, GA27-4004. Hierin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten.

Preface xi

updated March 18, 2002

Perigo:

Antes de começar a instalar este produto, leia as informações de segurança contidas em Informações Sobre Seguranaça—Leia Isto Primeiro, GA27-4004. Esse folheto descreve procedimentos de segurança para a instalação de cabos e conexões em equipamentos elétricos.

Fare!

Før du installerer dette produkt, skal du lse sikkerhedsforskrifterne i

Sikkerhedsforskrifter—Lœs dette fø rst GA27-4004. Vejledningen beskriver den fremgangsmåde, du skal bruge ved tilslutning af kabler og udstyr.

Gevaar

Voordat u begint met het installeren van dit produkt, dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information - Read This First, GA27-4004. In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur.

VAARA

Ennen kuin aloitat tämän tuotteen asennuksen, lue julkaisussa Turvaohjeet—Luetämä ensin, GA27-4004, olevat turvaohjeet. Tässä kirjasessa on ohjeet siitä, miten sä hkölaitteet kaapeloidaan ja kytketään turvallisesti.

xii SureMark DBCS User’s Guide

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Danger

Avant d’installer le présent produit, consultez le livret Informations pour la sécurité–Lisez-moi d’ abord, GA27-4004, qui dé crit les procédures à respecter pour effectuer les opérations de câ blage et brancher les équipements électriques en toute sécurité.

Vorsicht

Bevor mit der Installation des Produktes begonnen wird, die Sicherheitshinweise in Sicherheitsinformationen—Bitte zuerst lesen, IBM Form GA27-4004. Diese Veröffentlichung beschreibt die Sicherheitsvorkehrungen für das Verkabeln und Anschlieβen elektrischer Geräte.

Vigyázat

Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information — Read This First, GA27–4004 kö nyvecskében leírt biztonsági informá ciókat. Ez a kö nyv leírja, milyen biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor.

Pericolo

prima di iniziare l’installazione di questo prodotto, leggere le informazioni relative alla sicurezza riportate nell’opuscolo Informazioni di sicurezza—Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche.

Preface xiii

updated March 18, 2002

Fare

Før du begynner å installere dette produktet, må du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon—Les dette fø rst, GA27–4004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr.

Perigo

Antes de iniciar a instalação deste produto, leia as informações de segurança

Informações de Segurança—Leia Primeiro, GA27–4004. Este documento descreve como efectuar, de um modo seguro, as ligações eléctricas dos equipamentos.

Peligro

Antes de empezar a instalar este producto, lea la información de seguridad en

Información de Seguridad—Lea Esto Primero, GA27–4004. Este documento describe los procedimientos de sequridad para cablear y enchufar equipos eléctricos.

xiv SureMark DBCS User’s Guide

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Varning—livsfara

Innan du börjar installera den här produkten bör du läsa sä kerhetsinformationen i dikumentet Säkerhetsföreskrifter—Läs detta fö rst,

GA27–4004. Där beskrivs hur du på ett säkert sätt ansluter elektrisk utrustning.

Preface xv

updated March 18, 2002

IBM

IBM

GA27-4004

GA27-4004

xvi SureMark DBCS User’s Guide

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Preface xvii

updated March 18, 2002

xviii SureMark DBCS User’s Guide

updated March 18, 2002

Summary of Changes

This section summarizes the changes included in the latest editions of this manual.

Web-only Update for GA27-4256-01 (March 2002)

This update contains updates to the paper loading procedure for models TM6 and TF6. See “Paper Loading” on page 63.

Web-only Update for GA27-4256-01 (June 2001)

This edition includes the updates for the TG5 model.

GA18-7710-01

This edition includes information for the support of a USB logic card.

Information that was added includes:

v“USB Connector Pin Assignments” on page 81.

vUSB information has been added to “Voltage Conversion Circuitry” on page 79 and “Hardware Requirements” on page 8.

vThe part number for the available USB cables has been added to “Features Used with the SureMark Printers” on page 5.

vInformation about your responsibilities when using USB communications has been added to “Planning Information” on page 5.

vThe data rate for USB communications has been added to “Communication Interfaces” on page 6.

vInformation about installing the SureMark printer for use with USB communications has been added to “Installing for USB Communication” on page 15.

vInformation about installing fillers for the SureMark printer when using USB communications has been added to “Installing Fillers for USB Printers” on page 21.

vCommunication mode information for USB has been added to “USB Communication Mode” on page 25.

vRelevant information for performing problem determination with USB has been added to Table 6 on page 59.

GA27-4256-00

This edition includes information for the support of the new single-station SureMark printers, which are models TF7 and TM7, and also information about new functions and commands for Model TI5. Changed or new information is indicated by a revision bar (|) in the left margin. (There are no revision bars in the margin of figures. Refer to “Figures” on page xxi for revision bars that show which figures have been changed.)

Changes for this edition include:

vBecause there are important differences between models TF7 and TM7, which are single-station SureMark printers, and the Model TI5 thermal/impact SureMark printer, the book has been reorganized into three parts.

© Copyright IBM Corp. 1999,2001

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–Part 1, “General Information” on page 1 contains information that is similar for all SureMark models. Information about the new single-station printers has been added throughout this part.

–Part 2, “Models TI5 and TG5” on page 45 contains information that is specific to the Model TI5 thermal/impact SureMark printer.

–Part 3, “Models TF7 and TM7” on page 61 contains information that is specific to the new single-station SureMark printers – models TF7 and TM7.

v A new thermal font has been added. See “Set Print Mode” on page 125 and “Thermal Printing Font” on page 93.

vSupport for emulation of an Epson single-station printer has been added. (Emulation is only available when the SureMark is in SBCS mode.) See “Emulating an Epson Single-Station Printer (Single-Station SureMark Only)” on page 41 for information about how to enable emulation and an overview of the limitations to using emulation mode. See Appendix F, “Emulation Support for Epson Single-Station Printer” on page 169 for detailed information about what Epson commands are supported in emulation mode.

vA font conversion utility has been added as part of the support for proportional fonts. See “Proportional Font Conversion Utility” on page 43.

vInformation about uploading electronic journal data while the printer is emulating a Model 4 printer has been added. See Appendix D, “Uploading Electronic Journal Data” on page 163.

vThe following commands have been added:

–“Proportional Font” on page 114

–“Select Color Printing” on page 132

–n=09 (Align Column Right) for “Align Positions” on page 134

–“Enable or Disable Upside-Down Printing” on page 139

–“Select Character Size for Scalable Fonts” on page 140

–“Fix Font Matrix” on page 141

–“Print Logo Inline” on page 141

–“Enable or Disable Two-Color Printing” on page 141

–n=09 (Code 128A, 128B, and 128C) for “Print Bar Code” on page 142

vThe following command, which is supported only on models TF7 and TM7, has been added:

–“Enable or Disable the Beeper (Models TF7 and TM7 Only)” on page 138

xx SureMark DBCS User’s Guide

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Figures

	1.	IBM SureMark Printers . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	3
	2.	SureMark Printer Dimensions – Models TI5 and TG5 . . . . . . . . . . . . . . . .	.	.	7
	3.	SureMark Printer Dimensions – Models TF7 and TM7 . . . . . . . . . . . . . . .	.	.	8
	4.	Cable Connectors and RS-232 Settings Switch for Thermal/Impact SureMark Printers . . .	.	.	12
	5.	Cable Connectors for Single-Station SureMark Printers. . . . . . . . . . . . . . .	.	.	13
	6.	RS-232 Mode Switches for Single-Station SureMark Printers. . . . . . . . . . . . .	.	.	13
	7.	RS-232 and RS-485 Cable Routing for Single-Station SureMark Printers . . . . . . . .	.	.	14
|	8.	USB Ports for Thermal/Impact SureMark Printers (View is from the bottom rear of the printer)			15
|	9.	USB Ports for Single-Station SureMark Printers . . . . . . . . . . . . . . . . .	.	.	16
|	10.	USB Cable Routing for Single-Station SureMark Printers . . . . . . . . . . . . . .	.	.	16
	11.	Mounting a Single-Station SureMark on a Wall . . . . . . . . . . . . . . . . . .	.	.	18
	12.	Installing the Fillers for RS-232/RS-485 Systems . . . . . . . . . . . . . . . . .	.	.	20
|	13.	Installing the Fillers for USB Systems . . . . . . . . . . . . . . . . . . . . .	.	.	22
	14.	Adjustment and Alignment Printouts . . . . . . . . . . . . . . . . . . . . . .	.	.	30
	15.	Switch for Epson Emulation . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	42
	16.	SureMark Printer - Indicators, Controls, and Printing Stations (Models TI5 and TG5) . . . .	.	.	47
	17.	Inserting Documents . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	48
	18.	Printable Area of an Inserted Document (Portrait) . . . . . . . . . . . . . . . . .	.	.	48
	19.	Printable Area of an Inserted Document (Landscape) . . . . . . . . . . . . . . .	.	.	49
	20.	Opening the Ribbon Cover . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	49
	21.	Ribbon Cartridge Loading . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	50
	22.	Ribbon Path around the Printhead . . . . . . . . . . . . . . . . . . . . . .	.	.	50
	23.	Paper Cover – Models TI5 and TG5 . . . . . . . . . . . . . . . . . . . . . .	.	.	51
	24.	Paper Loading Path –: Models TI5 and TG5 . . . . . . . . . . . . . . . . . . .	.	.	52
	25.	Printhead and Print Line Area – Models TI5 and TG5 . . . . . . . . . . . . . . .	.	.	53
	26.	Offline Printer Test Pattern – Customer Receipt Station (Models TI5 and TG5) . . . . . .	.	.	57
	27.	SureMark Printer - Indicator, Control, and Printing Station (Models TF7 and TM7) . . . . .	.	.	63
|	28.	Paper Loading Path. . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	64
	29.	Paper Loading Path (Models TF7 and TM7) . . . . . . . . . . . . . . . . . . .	.	.	65
	30.	Printhead and Print Line Area (Models TF7 and TM7) . . . . . . . . . . . . . . .	.	.	66
	31.	Offline Printer Test Pattern – Models TF7 and TM7 . . . . . . . . . . . . . . . .	.	.	69
	32.	Printer’s Resident Character Set - Generic Code Page . . . . . . . . . . . . . . .	.	.	83
	33.	Code Page 437 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	84
	34.	Code Page 858 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	85
	35.	Code Page 860 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	86
	36.	Code Page 863 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	87
	37.	Code Page 865 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	88
	38.	Code Page 932 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	89
	39.	Code Page 949 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	90
	40.	Code Page 950 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	91
	41.	Code Page 1381 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	92
	42.	Proportional Font Example . . . . . . . . . . . . . . . . . . . . . . . . . .	.	116

© Copyright IBM Corp. 1999,2001

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xxii SureMark DBCS User’s Guide

updated March 18, 2002

Tables

	1.	Warranty Information . . . . . . . . . . . . . . . . . . .	. .	. . . . .	. .	.	.	1
	2.	Adjustment Procedures Using 4690 Operating System . . . . . .	. . .	. . . .	. .	.	.	28
|	3.	Adjustment Procedures Using the Point-of-Sale Device Diagnostics .	. . .	. . . .	. .	.	.	28
	4.	Font Files for DBCS Code Pages. . . . . . . . . . . . . .	. . .	. . . .	. .	.	.	33
	5.	UDC Font File Names for DBCS Code Pages . . . . . . . . .	. . .	. . . .	. .	.	.	36
	6.	Troubleshooting – Models TI5 and TG5 . . . . . . . . . . .	. . .	. . . .	. .	.	.	59
	7.	Troubleshooting – Models TF7 and TM7 . . . . . . . . . . .	. . .	. . . .	. .	.	.	70
	8.	Station Characteristics . . . . . . . . . . . . . . . . . .	. . .	. . . .	. .	.	.	78
	9.	Sound Characteristics . . . . . . . . . . . . . . . . . .	. . .	. . . .	. .	.	.	78
	10.	9-pin to 9-pin RS-232 Connector Layout . . . . . . . . . . .	. . .	. . . .	. .	.	.	81
	11.	25-pin to 25-pin RS-232 Connector Layout . . . . . . . . . .	. . .	. . . .	. .	.	.	81
	12.	RS-232 Commands Organized by Function . . . . . . . . . .	. .	. . . . .	. .	.	100
	13.	RS-232 Commands in Alphabetical Order . . . . . . . . . . .	. .	. . . . .	. .	.	104
	14.	Address Ranges for DBCS Code Pages . . . . . . . . . . . .	. .	. . . . .	. .	.	118
	15.	MCT Command Definitions. . . . . . . . . . . . . . . . .	. .	. . . . .	. .	.	123
	16.	Fonts for Models TI5, TG5, TF7, and TM7 . . . . . . . . . . .	. .	. . . . .	. .	.	126
	17.	Width and Height for Scalable Fonts . . . . . . . . . . . . .	. .	. . . . .	. .	.	140
|	18.	Code 128 character set . . . . . . . . . . . . . . . . . .	. .	. . . . .	. .	.	143
	19.	Retrievable Usage Data . . . . . . . . . . . . . . . . . .	. .	. . . . .	. .	.	155
	20.	Commands Supported in Epson Emulation Mode . . . . . . . .	. .	. . . . .	. .	.	169

21.Commands with Limited Support in Epson Emulation Mode. . . . . . . . . . . . . . . 171

22.Commands Not Supported in Epson Emulation Mode . . . . . . . . . . . . . . . . . 172

© Copyright IBM Corp. 1999,2001

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xxiv SureMark DBCS User’s Guide

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Part 1. General Information

This part contains descriptions of the SureMark printers that support DBCS mode and information about installing the printers.

The following table shows the warranty information for each printer model.

Table 1. Warranty Information

Machine type	Description	Warranty	Warranty
		service	upgrade
4610-TI3	Attaches to the IBM 4694/4800.	IOR 24x7	none
	RS232, RS485, USB (Pearl white
	covers)
4610-TI4	Attaches to the IBM 4694/4800.	IOR 24x7	none
	RS232, RS485, USB (Pearl white
	covers)
4610-TI5 (DBCS	Attaches to the IBM 4694/4800.	IOR 24x7	none
– AP only)	RS232, RS485, USB (Pearl white
	covers)
4610-TM6	Attaches to the IBM 4694/4800.	IOR 24x7	none
	RS232, RS485, USB (Pearl white
	covers)
4610-TM7	Attaches to the IBM 4694/4800.	IOR 24x7	none
(DBCS – AP	RS232, RS485, USB (Pearl white
only)	covers)
4610-TF6	TM6 with iron gray covers to match	Depot repair	IOR 24x7 IOR
	4840		9x5
4610-TF7	TM7 with iron gray covers to match	Depot repair	IOR 24x7, IOR
	4840		9x5
4610-IF6	Functionally equivalent to TF6 with	IOR 24x7	none
	iron gray covers but with IOR
	warranty
4610-TG3	Functionally equivalent to Model TI3	IOR 24x7	none
	with iron gray covers to match the
	IBM 4840
4610-TG4	Functionally equivalent to Model TI4	IOR 24x7	none
	with iron gray covers to match the
	IBM 4840
4610-TG5	Functionally equivalent to Model TI5	IOR 24x7	none
(DBCS – AP	with iron gray covers to match the
only)	IBM 4840
4610-DG3	Functionally equivalent to Model	Depot repair	IOR 24x7, 9x5
	TG3 but with Depot warranty
4610-DG4	Functionally equivalent to Model	Depot repair	IOR 24x7, 9x5
	TG4 but with Depot warranty
4610-DI3	Functionally equivalent to Model TI3	Depot repair	IOR 24x7, 9x5
	but with Depot warranty
4610-DI4	Functionally equivalent to Model TI4	Depot repair	IOR 24x7, 9x5
	but with Depot warranty
4610-DM6	Functionally equivalent to Model	Depot repair	IOR 24x7, 9x5
	TM6 but with Depot warranty

© Copyright IBM Corp. 1999,2001

1

updated March 18, 2002

Note: IOR 24x7 is IBM onsite repair 24 hours times seven days per week. 9x5 is nine hours per day for five days per week.

2 SureMark DBCS User’s Guide

updated March 18, 2002

Chapter 1. Introduction

Printer Overview . . . . . . . . . . . . . . . . . . . . . . . . . 3 Description of Models . . . . . . . . . . . . . . . . . . . . . . . 4 Features Used with the SureMark Printers . . . . . . . . . . . . . . 5 Planning Information . . . . . . . . . . . . . . . . . . . . . . . 5 Your Responsibilities . . . . . . . . . . . . . . . . . . . . . . 5 Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Communication Interfaces . . . . . . . . . . . . . . . . . . . . 6 Temperature and Humidity Limits. . . . . . . . . . . . . . . . . . 7 Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . 7 Models TI5 and TG5 . . . . . . . . . . . . . . . . . . . . . 7 Models TF7 and TM7 . . . . . . . . . . . . . . . . . . . . . 7 Power Requirements . . . . . . . . . . . . . . . . . . . . . . 8 Hardware Requirements . . . . . . . . . . . . . . . . . . . . . 8 Software Requirements . . . . . . . . . . . . . . . . . . . . . 9 Operating System Requirements . . . . . . . . . . . . . . . . . 9

Application Requirements . . . . . . . .	.	. . .	. . . .	.	.	.	9
Single-Byte Character Set (SBCS) Code Pages .	.	. . .	. . . .	.	.	.	9
Double-Byte Character Set (DBCS) Code Pages	. .	. . .	. . .	.	.	.	10
Bar Codes . . . . . . . . . . . . . .	. .	. . .	. . .	.	.	.	10

Printer Overview

Figure 1. IBM SureMark Printers

The IBM SureMark printers are high-performance, high-function printers. The

SureMark is available in several models:

vModels TI5 and TG5 feature a thermal customer receipt station and an impact document insert station. The dual printheads enable quiet, fast printing at the customer receipt station while providing the capability to print and frank checks and to print multipart forms through the document insert station.

vModels TF7 and TM7 are single-station thermal printers. They contain no document insert station. These models cost less, weigh less, and have a smaller footprint than the Models TI5 and TG5 printer. Models TF7 and TM7 have been designed for wall mounting, if desired by the retailer.

© Copyright IBM Corp. 1999,2001

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updated March 18, 2002

All SureMark printers provide: v Fast, quiet receipt printing v Easy paper loading

v 2-MB flash memory for storing messages, logos, code pages, and double-byte character sets

v Bar code generation

v Downloadable fonts and code pages v Downloadable microcode

v Small footprint

v Support for RS-232 (EIA 232) and RS-485 (EIA 485) interfaces

The single-station SureMark printers, and also SureMark Models TI5 and TG5 printers that have been updated with the latest firmware, support the following in the thermal station:

v Proportional fonts (SBCS only) v Scalable fonts

v Color printing – black plus one accent on two-color thermal paper (thermal station only)

v Upside-down printing

Additional features of some SureMark models include:

v Support for USB interface (models TI5, TG5, and TM7) v Easy-to-load ribbon cartridge (Models TI5 and TG5)

v Epson emulation (models TF7 and TM7, SBCS only)

	Description of Models
	SureMark printers are available in the following models that can operate in either
	single-byte character set (SBCS) mode or double-byte character set (DBCS) mode:
|	Models TI5 and TG5
|	Standard models that supports receipt and document printing. Model TG5 is
|	equivalent to Model TI5 but with iron gray covers to match the IBM 4840
|	system units.
	Models TF7 and TM7
	Smaller models that contain only a thermal customer receipt station.
	Because there is no document insert station, these models do not support
	document printing.
	Models TF7 and TM7 have an audible alarm, a spill-resistant design, and
	an optional wall mount.
	For Food Service customers, the covers on Model TF7 match the IBM
	SurePOS 500 Series systems. For Retail customers, the covers on Model
	TM7 match the IBM 4694 systems if the RS-232/RS-485 interface is
	ordered, and match the IBM SurePOS 700 Series systems if the USB
	interface is ordered.

When any of these printers operates in DBCS mode, you can use one of the following character sets (characters must be downloaded to the printer from the Utility Diskette or using POSS for Windows):

vJapanese

vKorean

vTraditional Chinese

vSimplified Chinese

4 SureMark DBCS User’s Guide

updated March 18, 2002

Note: IOR 24x7 is IBM onsite repair 24 hours times seven days per week. 9x5 is nine hours per day for five days per week.

Features Used with the SureMark Printers

	All models support the following features:
	v Integration Panel
	v 40-Character VFD Post Extension
	v Distributed Printer Cable (RS-485)
	v Integrated Cable (RS-485)
	v Short RS-232 Communications Cable, 2 m (about 6.6 ft), P/N 86H2192
	v Long RS-232 Communications Cable, 4 m (about 13.1 ft), P/N 86H2195
|	v Power Supply (RS-232 and USB), P/N 42H1176
	v Power Cords (country-specific)
|	v RS-232/RS-485 Interface Card
	Models TI5, TG5, and TM7 support the following features:
	v USB Cable — Powered, 0.5 m (about 1.6 ft), P/N 01L1646
	v USB Cable — Powered, 3.8 m (about 12.5 ft), P/N 01L647
	v USB Cable — Standard, 5.0 m (about 16.4 ft), P/N 08L2014
|	v USB Interface Card
	Because a cash drawer can attach directly to the SureMark, all models also support
	the following features:
	v Compact Cash Drawer - Vertical Till
	v Compact Cash Drawer - Horizontal Till
	v Full-size Cash Drawer - Adjustable Till
	v Full-size Cash Drawer - Fixed Till Insert
	v Short Cash Drawer Cable, P/N 72H3802
	v Long Cash Drawer Cable, P/N 72H3803

Planning Information

Your Responsibilities

You are responsible for replenishing consumable supplies, including roll paper for the thermal (customer receipt station) printer, and, depending on your model, forms and ribbon cartridges for the impact (document insert) station. (See Appendix A, “Consumable Supplies”.)

The customer must load the appropriate DBCS fonts in the printer.

	If you plan to use RS-232 communications, you are responsible for ordering a 24 V
	dc power supply with a power cord. You are also responsible for ordering the
	RS-232 cable.
	Note: If a 3-wire RS-232 cable is to be used, the printer must be set to XON/XOFF
	mode. (See “RS-232 Communications Protocol Selection” on page 23.)
|	It is the customers responsibilities to update printer firmware as needed prior to
|	installing printers and as desired during the printer’s life.

Chapter 1. Introduction 5

	updated March 18, 2002
	If you plan to use RS-485 communications, you are responsible for ordering the
	RS-485 cable.
|	If you plan to use USB communications, you are responsible for ordering one of the
|	following:
|	v A powered USB cable, P/N 08L2014.
|	v A standard USB cable with a Type B connector for the printer, and a power brick.
|	The 3.8-m USB cable for a distributed configuration is P/N 01L1647 and the
|	0.5-m USB cable for an integrated configuration is P/N 01L1646.
	SureMark printers have no physical journal station. You must use an
	electronic journaling application instead. Electronic journaling eliminates the
	need to store paper journal tapes and the time-consuming task of searching papers
	should the need arise.
	Limitations
	SureMark printers have a safety feature that slows printing if excessive duty cycles
	are used. This feature protects the printer hardware from potential damage and
	should not be noticeable during normal operation.
	Communication Interfaces
	All SureMark printers can support the RS-232 and RS-485 interfaces. Models TI5,
	TG5, and TM7 can also support the USB interface. For SureMark models that can
	support the USB interface, you can upgrade installed printers from RS-232/RS-485
	to USB by ordering a USB interface card.
	RS-232 supports 9600 and 19 200 baud rates. RS-485 operates at a 187.5K baud
	rate. USB supports data rates up to 12 Mbps.

6 SureMark DBCS User’s Guide