HP 2100 M, 2100, 2100 TN User Manual

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HP 2100 M, 2100, 2100 TN User Manual

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User

Guide

HP LaserJet 2100, 2100 M, and

2100 TN Printers

User Guide _________________

© Copyright Hewlett-Packard

Company 1998

All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Publication number:

C4170-90901

First Edition, November 1998

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Adobe®, Acrobat®, PostScript®, and Adobe Photoshop® are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions.

Arial®, Monotype®, and Times

New Roman® are U.S.

registered trademarks of the

Monotype Corporation.

CompuServeis a U.S. trademark of CompuServe, Inc.

Helvetica, Palatino, Times, and Times Romanare trademarks of Linotype AG and/ or its subsidiaries in the U.S. and other countries.

Microsoft®, MS Windows, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

LaserWriter®is a registered trademark of Apple Computer, Inc.

TrueTypeis a U.S. trademark of Apple Computer, Inc.

ENERGY STAR® is a U.S. registered service mark of the U.S. EPA.

Hewlett-Packard Company

11311 Chinden Boulevard

Boise, Idaho 83714 U.S.A.

HP Support

Online Services: for 24-hour

World Wide Web URL - Printer drivers, updated HP printer software,

access to information over your

plus product and support information may be obtained from the

modem, we suggest these

following URLs:

 

services:

in the U.S.

http://www.hp.com

 

in Europe

http://www2.hp.com

 

Printer drivers may be obtained from the following sites:

 

in Japan

ftp://www.jpn.hp.com/drivers/

 

in Korea

http://www.hp.co.kr

 

in Taiwan

http://www.hp.com.tw

 

or the local driver website http://www.dds.com.tw

 

 

 

America Online - America Online/Bertelsmann is available in the

 

U.S., France, Germany, and U.K. - Printer drivers, updated HP printer

 

software, and support documentation to help answer your questions

 

about HP products are available. Use Keyword HP to start your tour

 

or call 1-800-827-6364 preferred customer # 1118 to subscribe. In

 

Europe, call the appropriate number below:

 

Austria

0222 58 58 485

 

France

++353 1 704 90 00

 

Germany

0180 531 31 64

 

Switzerland

0848 80 10 11

 

United Kingdom

0800 279 1234

 

 

 

CompuServe - Printer drivers, updated HP printer software, and

 

interactive sharing of technical information with other members is

 

available on CompuServe’s “HP User’s forums” (GO HP), or call

 

1-800-524-3388 and ask for representative #51 to subscribe.

 

(CompuServe is also available in the U.K., France, Belgium,

 

Switzerland, Germany, and Austria.)

 

 

 

Obtaining software

Phone:

 

Mail:

utilities, drivers, and

(805) 257-5565

 

Hewlett-Packard Co.

electronic Information

 

 

P.O. Box 1754

Fax:

 

 

Greeley, CO 80632

for U.S. and Canada:

(805) 257-6866

 

 

U.S.A.

 

 

 

 

 

For Asia-Pacific

Contact Mentor Media at (65) 740-4477 (Hong Kong, Indonesia,

countries:

Philippines, Malaysia, or Singapore). For Korea, call (82) (2)

 

3270-0805 or (82) (2) 3270-0893.

 

 

For Australia, New

For Australia and New Zealand, call (61) (2) 565-6099.

Zealand, and India:

For India, call (91) (11) 682-6035.

 

 

For European English:

For U.K., call (44) (142) 986-5511. For Ireland and outside U.K.,

 

call (44) (142) 986-5511.

 

 

 

HP direct ordering for

Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

accessories or supplies:

 

 

 

 

 

HP Support Assistant

This support tool offers a comprehensive online information system

compact disc:

designed to provide technical and product information on HP

 

products. To subscribe to this quarterly service in the U.S. or Canada,

 

call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or

 

Singapore, call Mentor Media at (65) 740-4477.

 

 

 

 

EN

iii

HP Support (continued)

HP Service Information:

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or

 

1-800-387-3867 (Canada).

 

 

HP Service Agreements:

Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).

 

Extended Service 1-800-446-0522

 

 

HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch tone phone and request up to three documents per call. These documents will be sent to the fax of your choice.

Australia

+61

(0) 3 9272 2627

Korea

+82

(0)

02 769 0543

Austria

0660-8218

Malaysia

+60

(0)

3 298 2478

Belgium (Dutch)

0800 1 1906

Netherlands

0800-0222420

Belgium (French)

0800 1 7043

New Zealand

+64

(0)

09 356 6642

Canada

1-800-333-1917

Norway

800-11319

China

+86

(0) 10 6505 5280

Portugal

05 05 313342

Denmark

800-10453

Philippines

+65

275 7251

English (outside of U.K.)

+31

20 681 5792

Singapore

+65

275 7251

Finland

800-13134

Spain

900-993123

France

0800-905900

Sweden

020-79-5743

Germany

0130-810061

Switzerland (German)

0800-551527

Hong Kong

852-2506-2422

Switzerland (French)

0800-551526

Hungary

(36) (1) 252-4647

Taiwan

(886) (2) 719-5589

India

+91

(0) 11 682 6031

Thailand

+66

(0)

2 661 3511

Indonesia

+62

(0) 21 352 2044

United Kingdom

0800-960271

Italy

1678-59020

United States

1-800-333-1917

Japan

+81

(0) 3 3335 8622

 

 

 

 

 

 

 

 

 

 

 

iv

EN

Customer Support Worldwide

Customer Support and Product Repair Assistance for the U.S. and Canada:

(Refer to the service and support chapter of this user guide for additional product repair information.)

Call (1) (208) 323-2551 Monday through Friday from 6 am to 10 pm, Saturday 9 am to 4 pm (Mountain Time) free of charge during the warranty period. However, your standard long-distance phone charges still apply. Have your system nearby and your serial number ready when calling.

If you know your printer needs repair, call 1-800-243-9816 to locate your nearest HP-Authorized service provider, or call 208-223-2551 for HP centralized service dispatch.

Post-warranty telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call 1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time). Charges begin only when you connect with a support technician. *Prices subject to change.

European Customer Support Center Language and In-Country Options Available

Open Monday through Friday 8:30–18:00 CET

HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

English

Ireland: (353) (1) 662-5525

German

Germany: (49) (180) 525-8143

 

U.K.: (44) (171) 512-5202

 

Austria: (43) (1) 0660-6386

 

International: (44) (171)

 

 

 

512-5202

Norwegian

Norway: (47) 2211-6299

Dutch

Belgium: (32) (2) 626-8806

Danish

Denmark: (45) 3929-4099

 

Netherlands: (31) (20)

Finnish

Finland: (358) (9) 0203-47288

 

606-8751

Swedish

Sweden: (46) (8) 619-2170

French

France: (33) (01) 43-62-3434

Italian

Italy: (39) (2) 264-10350

 

Belgium: (32) (2) 626-8807

Spanish

Spain: (34) (90) 232-1123

 

Switzerland: (41) (84) 880-1111

Portuguese

Portugal: (351) (1) 441-7199

 

 

 

 

EN

v

Customer Support Worldwide (continued)

In-country support numbers: If you require support after your warranty has expired, additional product repair services, or if your country is not listed below, see “Worldwide Sales and Service Offices.”

Argentina

787-8080

Japan

(81) (3) 3335-8333

Australia

(61) (3)

272-8000

Malaysia

(60) (3) 295-2566

Brazil

022-829-6612

Mexico (Mexico City)

01 800-22147

Canada

(1) (208)

323-2551

Mexico (outside

01 800-90529

 

 

 

 

 

Mexico City)

 

China

(86)

(10)

65053888-5959

New Zealand

(64) (9) 356-6640

Chile

800-360999

Philippines

(63) (2) 894-1451

Czech

(42)

(2)

471-7321

Poland

(48) (22) 37-5065

Republic

 

 

 

 

 

 

Greece

(30)

(1)

689-6411

Portugal

(351) (1) 301-7330

Hong Kong

(852) 800-96-7729

Russia

(7) (95) 923-5001

Hungary

(36)

(1)

343-0310

Singapore

(65) 272-5300

India

(91)

(11)

682-6035

Taiwan

(886) (02) 717-0055

 

(91)

(11)

682-6069

Thailand

+66 (0) 2 661-4011

Indonesia

(62)

(21)

350-3408

Turkey

(90) (1) 224-5925

Korea

(82)

(2)

3270-0700

 

 

Korea outside

(82)

(080) 999-0700

 

 

Seoul, call

 

 

 

 

 

 

 

 

 

 

 

 

 

vi

EN

Contents

1 Printer Basics

Getting to Know the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Printer Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Windows Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 HP JetSend (CD-ROM - Windows 9x/NT 4.0 only). . . . . . . . . . . 9 Macintosh Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Software For Macintosh Computers . . . . . . . . . . . . . . . . . . . . . 11 DOS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Using the Remote Control Panel . . . . . . . . . . . . . . . . . . . . . . . 12 Software Installation Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Button Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Light Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Control Panel Light Messages . . . . . . . . . . . . . . . . . . . . . . . . . 16 Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Manual Feed with Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Paper Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Paper Out (requested tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Attention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Continuable Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Service Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Accessory Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Printing with the Infrared Port (Wireless Printing) . . . . . . . . . . . . . . 20 Printing Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Interface Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Accessories and Ordering Information . . . . . . . . . . . . . . . . . . . . . . 23

2 Printing Tasks

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Preparing for Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Purchasing Paper and Other Media . . . . . . . . . . . . . . . . . . . . . 28 Media Input Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Tray 1 Media Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Tray 2 and Optional Tray 3 Paper Sizes. . . . . . . . . . . . . . . . . . 30 Loading Media into Tray 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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Reloading Media into Tray 2 or Optional Tray 3 . . . . . . . . . . . . . . . 32 Changing Paper Size in Tray 2 or Optional Tray 3 . . . . . . . . . . . . . 33 Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Printing on Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Printing on Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Printing on Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Printing on Custom-Sized Media or Cardstock . . . . . . . . . . . . . 39 Printing on Both Sides of Media (Manual Duplexing) . . . . . . . . 40 Printing on Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Canceling a Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Software Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Accessing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Using the Printer Driver Help . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Creating and Using Watermarks. . . . . . . . . . . . . . . . . . . . . . . . 46 Printing Multiple Pages on One Sheet of Paper (N-up Printing) 50 Setting a Custom Paper Size . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Creating and Using Quick Sets. . . . . . . . . . . . . . . . . . . . . . . . . 54 Using EconoMode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Choosing Print Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . 58 Using Reduce/Enlarge Options. . . . . . . . . . . . . . . . . . . . . . . . . 60 Selecting a Paper Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Using REt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Restoring Default Printer Driver Settings . . . . . . . . . . . . . . . . . 65 Printing on Different Paper for the First Page . . . . . . . . . . . . . . 66 Tray Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

3 Printer Tips and Maintenance

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Managing the UltraPrecise Toner Cartridge . . . . . . . . . . . . . . . . . . 70

HP Policy on Non-HP Toner Cartridges . . . . . . . . . . . . . . . . . . 70

Toner Cartridge Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Toner Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . . . . 70

Recycling Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Redistributing the Toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using the Printer Cleaning Processes . . . . . . . . . . . . . . . . . . . 73

Starting the Cleaning Process . . . . . . . . . . . . . . . . . . . . . . . . . 74

Internal Cleaning Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

4 Problem Solving

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Troubleshooting General Printing Problems . . . . . . . . . . . . . . . . . . 80

Printing Special Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Demo Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

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Cleaning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Paper Jam: Toner Cartridge Area. . . . . . . . . . . . . . . . . . . . . . . 86 Paper Jam: Tray 2 or Optional Tray 3 Paper Feed Area . . . . . 88 Paper Jam: Output Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Paper Jam: Removing Torn Pieces of Paper . . . . . . . . . . . . . . 90 Solving Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Print Quality Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Image Defect Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Infrared Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Troubleshooting Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Paper Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Attention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Continuable Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Service Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Accessory Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Secondary Light Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Common Windows Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Common Macintosh Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Selecting an Alternate PPD . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Troubleshooting PS Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

5 Service and Support

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 HP Express Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Guidelines for Repacking the Printer. . . . . . . . . . . . . . . . . . . . . . . 118 Service Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 HP Maintenance Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

On-Site Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . 120 Hewlett-Packard Limited Warranty Statement . . . . . . . . . . . . . . . 121 Limited Warranty for Toner Cartridge Life . . . . . . . . . . . . . . . . . . . 123 Worldwide Sales and Service Offices . . . . . . . . . . . . . . . . . . . . . . 124

Appendix A Specifications

Printer Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Environmental Product Stewardship Program . . . . . . . . . . . . . . . 132

Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Material Safety Data Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Laser Safety Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . 136

LED Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

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VCCI Statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Korean EMI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Appendix B Media Specifications

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Supported Sizes of Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Guidelines for Using Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Printing and Paper Storage Environment . . . . . . . . . . . . . . . . . . . 144 Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Envelopes with Double Side Seams . . . . . . . . . . . . . . . . . . . . 146 Envelopes with Adhesive Strips or Flaps . . . . . . . . . . . . . . . . 146 Envelope Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Envelope Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Label Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Appendix C Printer Memory and Expansion

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Printer Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Checking Memory Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Installing an HP JetDirect EIO Card . . . . . . . . . . . . . . . . . . . . . . . 156

Appendix D Printer Commands

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Understanding PCL Printer Command Syntax . . . . . . . . . . . . 158

Combining Escape Sequences. . . . . . . . . . . . . . . . . . . . . . . . 160

Entering Escape Characters . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Selecting PCL Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Index

x

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1 Printer Basics

Getting to Know the Printer

This chapter provides information in the following areas:

λPrinter Features

λPrinter Software

λControl Panel

λPrinting with the Infrared Port (Wireless Printing)

λInterface Ports

λAccessories and Ordering Information

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Chapter 1 Printer Basics 1

Printer Features

Fast Print

λ 10 pages-per-minute printing (with Intel 80960JD RISC-based

Speed

formatter).

 

 

Excellent Print

λ True 1200 x 1200 dots per inch (dpi) text and graphics.

Quality

λ Resolution Enhancement technology (REt) adjusts the size and

 

placement of each dot on the page to produce smooth angles,

 

curves, and edges (600 dpi only).

 

λ Adjustable settings to optimize print quality.

 

λ The HP UltraPrecise toner cartridge has a finer toner formulation

 

which provides sharper text and graphics

 

 

Flexible Paper

λ Adjustable Tray 1 for letterhead, envelopes, labels, transparencies,

Handling

custom-sized media, postcards, and heavy paper. See “Loading

 

Media into Tray 1” on page 31.

 

λ Adjustable Tray 2 or an optional 250-Sheet Input Tray (Tray 3) for

 

standard sizes of paper. See “Reloading Media into Tray 2 or

 

Optional Tray 3” on page 32.

 

λ Two output bins: select either the top output bin or the rear output

 

bin for the most convenient output location.

 

λ Straight-through paper path capability from Tray 1 to the rear output

 

bin.

 

 

Expandability

λ Optional Tray 3 with a 250-sheet capacity to increase the time

 

before it is necessary to add paper.

 

λ Enhanced Input Output (EIO) cards. See “Interface Ports” on page

 

22.

 

λ Dual In-line memory module (DIMM) slots for adding memory.

 

λ PostScriptTM Level 2 Emulation (PS) DIMM adds PS printing.

 

Factory installed on the 2100 M and 2100 TN.

 

 

PCL Printer

λ Fast printing performance, built-in Intellifont and TrueType scaling

Language and Fonts

technologies, built-in HP-GL/2 vector graphics, and advanced

 

imaging capabilities are benefits of the PCL 6 printer language.

 

This also includes 45 scalable TrueType fonts and one bitmapped

 

Line Printer Font.

 

 

PS Language and

λ The HP LaserJet 2100 M and 2100 TN printers include the HP PS

Fonts

Level 2 printer language emulation with 35 built-in PS language

 

fonts.

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Automatic Language

λ

When optional printer languages (such as PS emulation) are

Switching

 

installed, the printer automatically determines and switches to the

 

 

appropriate language for the print job.

 

 

 

Wireless Infrared

λ

Fast infrared (IR) printing when printing from an IrDA-compliant

Printing

 

device, such as a laptop, notebook computer, or a Personal Digital

 

 

Assistant (PDA).

 

λ

JetSend IR enabled devices can also use the IR port.

 

 

Interface Connections λ

Bidirectional ECP type-B parallel port (IEEE-1284 compliant)

 

λ

LocalTalk port

 

λ

EIO Slot

 

λ

Wireless Infrared port (IrDA compliant)

 

 

 

Networking

λ

The printer provides an EIO Slot for HP JetDirect 600 N print

 

 

servers for fast and easy connectivity.

 

λ

Use in Workgroups to provide flexibility, fast printing through the

 

 

network, and remote management.

 

 

 

Enhanced Memory

λ

The HP LaserJet 2100 printer comes with 4 MB of memory and can

and Memory

 

be expanded to 52 MB with the three available memory (DIMM)

Expansion

 

slots. Most documents can be printed using the standard amount of

 

 

printer memory through the aid of Memory Enhancement

 

 

technology (MEt). MEt automatically compresses data, virtually

 

 

doubling the printer’s memory and allowing more complex printing

 

 

with available memory.

 

λ

The HP LaserJet 2100 M and 2100 TN printers come with 8 MB of

 

 

memory and can be expanded to 40 MB with the two available

 

 

memory (DIMM) slots. The third slot is used for the HP PS

 

 

language DIMM.

 

 

 

Energy Savings

λ

The printer automatically conserves electricity by substantially

 

 

reducing power consumption when not printing.

 

λ

As an ENERGY STAR partner, Hewlett-Packard Company has

 

 

determined that this product meets ENERGY STAR guidelines for

 

 

energy efficiency.

Economical Printing λ EconoMode (600 dpi only), manual duplexing, and N-up printing let you save paper, toner, and time.

λFor tips on reducing the amount of paper use or extending the life of the toner cartridge, see “Printing Tasks” starting on page 35.

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Chapter 1 Printer Basics 3

Printer Software

The printer comes with helpful software including printer drivers and optional software. The printer drivers (Windows) and PPDs (Macintosh and Windows) provided must be installed to take full advantage of the printer’s features.

This section provides information in the following areas:

λPrinter Software Installation Instructions

λOverview of Printing System Components

λPrinter Software Installation Tips

Once you have followed the installation instructions and loaded the software, refer to the printer software tasks on page 44 on how to get the most out of your printer.

Note

HP software is not available in all languages.

 

Check the ReadMe file provided on the compact disc or floppy disk for

 

additional software included and supported languages. The most

 

recent drivers, additional drivers, and other software are available from

 

the Internet and other sources. If you do not have access to the Internet,

 

see the HP Support pages at the front of this user guide to obtain the

 

most recent software.

 

 

The HP LaserJet 2100 Series printer comes with drivers for the following platforms and operating environments. Find your operating system and follow the instructions to start the installation.

λ“Windows Installation” on page 5

λ“Macintosh Installation” on page 10 (HP LaserJet 2100 M)

λ“DOS Installation” on page 12

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Windows Installation

1.Run the install program by following the instructions for your Windows version.

 

 

Windows Version

To start installation:

 

 

 

 

 

 

Windows 9x/NT 4.0

a. Place compact disc in the CD-ROM drive.

 

 

 

Install will start automatically.

 

 

 

b. Follow the on-screen instructions.

 

 

 

If the CD-ROM drive does not automatically

 

 

 

run:

 

 

 

Select Run from the Start menu, and type

 

 

 

x:\setup in the Open box (where x is the

 

 

 

drive letter for the CD-ROM drive). Then

 

 

 

follow the remaining installation instructions.

 

 

 

 

 

 

Windows 3.x

a. Place the compact disc in the CD-ROM

 

 

 

drive.

 

 

 

b. From the File menu, select Run.

 

 

 

c. Type x:\setup (where x is the drive letter

 

 

 

of your CD-ROM drive).

 

 

 

d. Follow the on-screen instructions.

 

 

 

 

 

 

 

Note

 

If you don’t have a CD-ROM drive, see page 13 for instructions.

 

 

2. Select installation type. The installer provides three options

 

 

 

 

for software installation.

Typical (recommended method): This option loads printer drivers, screen fonts, HP FontSmart, an uninstaller, and a configuration utility that will allow you to control all printing aspects.

Minimal (for laptops and minimal installation): This option loads only the required printer driver and screen fonts.

Custom (for experienced users and network administrators): This option allows you to choose which components will be installed. The installation program will prompt you to select the software items you wish to install. You must install at least one printer driver to use your printer.

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Chapter 1 Printer Basics 5

3. Register your printer with HP.

If you have access to the World Wide Web, please take a moment to complete the registration for your HP LaserJet 2100 at the following website:

http://www.hp.com/go/lj2100_register

This will help Hewlett-Packard better provide support for your printer. After registering, you will have the option to receive valuable business tools. Hewlett-Packard will not contact you or send you information unless you explicitly approve it during the registration process. You may also register with the reply card included with your printer.

Software for Windows

Printer Drivers

Printer drivers access the printer’s features and allow the computer to communicate with the printer. Choose a printer driver based on the way you use the printer.

λUse the PCL 6 driver to take full advantage of the printer’s features. Unless complete backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended.

λUse the PCL 5e driver if you need print results to look consistent with those from older HP LaserJet printers. Certain features are not available in this driver. (Do not use the PCL 5e driver provided with this printer with older printers.)

λUse the PS driver for compatibility with PS needs. Certain printer features are not available in this driver.

If your printer has PS capabilities, the printer automatically switches between PS emulation and PCL printer languages depending on the driver you have selected.

Each printer driver has help screens that can be activated from the Help button, the F1 key, or a question mark symbol in the upper right corner of the printer driver (depending on the Windows operating system used). These help screens give detailed information about the specific driver. Printer driver help is separate from the software application help.

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Note

For driver only or OEM setup, see the Readme on the installation CD.

HP FontSmart

Access HP FontSmart from the HP LaserJet folder or through the Start menu. HP FontSmart is a font management utility (for Windows only) which does the following:

λInstalls, uninstalls, and deletes fonts.

λManages fonts inside a single window by allowing you to drag- and-drop.

λShows the matching screen fonts for the internal fonts in the printer.

HP LaserJet Configuration Utility

(Windows 9x/NT 4.0 only)

The HP LaserJet configuration utility manages printer default settings. It allows you to access many of the printer’s features, including:

λPrinting PCL and PS test, font, and demo pages.

λSelecting page setup defaults.

λChoosing custom settings, such as reprint or tray locking.

λSetting resource options, such as IO buffering.

HP JetAdmin (CD-ROM only)

HP JetAdmin is designed to be used primarily by network administrators who are responsible for installing, configuring, troubleshooting, and maintaining printers and other devices on the network. Users may also use the status messages reported by

HP JetAdmin to perform common troubleshooting (paper jams, paper out, etc.) and to confirm the current status of the printer on the network. HP JetAdmin can be accessed by clicking the Start button, pointing to Settings, and then clicking Control Panel in Windows 9x and Windows NT 4.0, or from the HP JetAdmin Utilities program group folder in Windows 3.x. Use HP JetAdmin to do the following:

λInstall, configure, and manage printers on a network that are connected with a HP JetDirect 600 N print server.

λPerform in-depth diagnostics on the printer and network.

The HP JetAdmin software works on the following network systems:

λ

Windows NT

λ

Windows 9x

λ

SunOS*

λ

Novell NetWare

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Chapter 1 Printer Basics 7

λ

Windows NT

λ

Windows 9x

λ

HP-UX*

λ

Solaris*

λ

Windows 3.x (Requires

λ

OS/2*

 

Novell NetWare Server)

 

 

*The software for these systems is not included on the compact disc with the printer, but is available from the Internet. If you do not have access to the Internet, see the HP Support pages at the front of this user guide to obtain this software.

Note

Network Administrators: If the printer is attached to a network, before

 

you can print, the printer must be configured for that network using

 

HP JetAdmin or similar network software.

 

 

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HP JetSend (CD-ROM - Windows 9x/NT 4.0 only)

HP JetSend is a new technology from Hewlett-Packard that allows devices to communicate with each other simply and directly. HP JetSend is built into your printer, allowing it to receive information from any JetSend-enabled sending device anywhere on your network, whether in the same office, or at a remote location. Your printer also has infrared capabilities, allowing it to receive information from any JetSendenabled infrared device. Examples of JetSend sending devices include PC's or laptops running JetSend software, or scanners with JetSend built in. JetSend uses simple IP addressing between networked devices, and "Point and shoot" between infrared devices.

Visit the JetSend web site (www.jetsend.hp.com) for additional information on JetSend and JetSend software for the PC. JetSend allows you to exchange intra-company documents directly between PCs and between PCs and any JetSend-enabled printer, without the problems of incompatible software applications or versions. JetSend software will allow your colleagues to create documents on their PCs and send copies directly to this printer without any device-specific drivers or configuration difficulties.

You can visit the JetSend web site to learn which other devices are available to communicate easily and directly with your JetSendenabled printer.

How the JetSend Communications Technology Works

Networked Devices

To use the JetSend capability between networked devices (1) print a configuration page to find your JetSend IP address and (2) give your address to anyone who wishes to send information to your printer via JetSend.

From a JetSend sending device, a person only needs to enter the IP address of the printer and press "send."

Infrared Devices

To use the JetSend infrared capability, simply (1) line up the infrared sensors between the sending and receiving devices, and (2) choose the "send" option on the sending device.

The devices, because they have JetSend in them, will automatically negotiate the best possible outcome.

HP JetSend Software is not currently available for the Macintosh.

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Chapter 1 Printer Basics 9

Note

Note

Macintosh Installation

1.Run the install program by placing the compact disc in the CD-ROM drive. The installation window will appear on the desktop. Select the correct language and double-click the installer icon.

Virus protection must be turned off prior to starting the installation program.

The compact disc contains software for many international locales. Once you select the installation language and double-click Install in the desired language, the installation screen will appear in that language.

2.Select installation type. The installer provides two options for software installation.

Typical (recommended method): This option loads the PPD, screen fonts, and a utility that controls all printing aspects.

Custom (for experienced users and network administrators): This option allows you to choose which components will be installed. The installation program will prompt you to select the software items you wish to install.

3.Register your printer with HP.

If you have access to the World Wide Web, please take a moment to complete the registration for your HP LaserJet 2100 at the following website:

http://www.hp.com/go/lj2100_register

This will help Hewlett-Packard better provide support for your printer. After registering, you will have the option to receive valuable business tools. Hewlett-Packard will not contact you or send you information unless you explicitly approve it during the registration process. You may also register with the reply card included with your printer.

The Apple LaserWriter 8 driver must be installed to use the PPD. To make best use of the features of the printer, use the version of the LaserWriter driver included on the CD.

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Software For Macintosh Computers

PostScript Printer Description Files (PPDs)

PPDs, in combination with the LaserWriter driver, access the printer features and allow the computer to communicate with the printer. An installation program for the PPDs, LaserWriter driver, and other software is provided on the compact disc.

HP LaserJet Utility

HP LaserJet Utility allows control over features that are not available in the driver. The illustrated screens make selecting printer features from the Macintosh computer easier than ever. Use the HP LaserJet Utility to do the following:

λName the printer, assign it to a zone on the network, download files and fonts, and change most of the printer settings.

λSet a password for the printer.

λFrom the computer, lock out functions on the printer to prevent unauthorized access.

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Chapter 1 Printer Basics 11

DOS Installation

DOS Remote Control Panel

 

1.

Place the compact disc in the CD-ROM drive.

 

2.

From the DOS prompt, type x: (where x is the drive letter of

 

 

the CD-ROM drive), and press Enter.

 

3.

Change to the appropriate language directory

 

 

(for example: cd\english).

 

4.

Type install and press Enter.

 

If DOS applications are going to be used with the printer and the DOS

 

Remote Control Panel was not installed, the AUTOEXEC.BAT file

 

needs to be modified to prevent communication timeout errors. To

 

modify the AUTOEXEC.BAT file, use any DOS editor, or any word-

 

processing program that edits ASCII text files, and follow the

 

instructions below.

 

For DOS versions 4.0 and later, add:

 

MODE LPT1:,,B

 

For DOS versions earlier than 4.0, add:

 

MODE LPT1:,,P

 

 

Note

The preceding examples assume you are using printer port LPT1. If

 

you are using LPT2 or LPT3, replace LPT1 in the preceding examples

 

with the appropriate printer port number.

 

 

 

Using the Remote Control Panel

The Remote Control Panel (RCP) enables you to change printer settings if the DOS software application does not support the printer feature you want to use. To start the RCP from DOS, follow these steps:

1. Make sure that the RCP is in the computer’s path statement. This can be checked by typing PATH at a DOS prompt at the root directory and pressing Enter. If the Remote Control Panel directory is not in the path statement, change to the default directory C:\HPLJUTIL.

2. At the DOS prompt, type RCP and press Enter. 3. For additional information, select Help.

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Software Installation Tips

I do not have a CD-ROM drive.

If you have access to another computer with a CD-ROM drive, you can use the MakeDisk utility in Windows to create the disks you need for the installation. Follow the first step of the installation instructions, and choose MakeDisk to create the disks.

If you have internet access, you can download drivers from the World Wide Web or HP’s FTP servers. The driver web page is:

http://www.software.hp.com

For non-U.S. customers only: Use the floppy disk(s) supplied with the printer to install the software.

If you do not have disks, see “HP Support” in the front of this guide for ordering information.

How do I access printer features?

Some printer features, such as custom paper sizes and page orientation, may be available through your application settings. Use application settings, if available, because they override printer driver settings.

Access advanced printer features through your printer driver. See “Software Tasks” on page 44 for instructions on using specific printer driver features.

What additional drivers and software upgrades are available to me?

The latest printer drivers and printing software for HP LaserJet printers are available on the World Wide Web (http://www.software.hp.com). Check the “Readme” file for additional release information.

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Chapter 1 Printer Basics 13

 

What other software is available to me?

 

See “Printer Software” on page 4 for descriptions of the optional

 

printing system software available for installation.

 

 

Note

Check the ReadMe file provided on the compact disc for additional

 

software included and supported languages. The most recent drivers,

 

additional drivers, and other software are available from the Internet

 

and other sources. If you do not have access to the Internet, see the

 

HP Support pages at the front of this user guide to obtain the most

 

recent software.

 

How do I remove the printing software?

 

 

In Windows, after installation, the Uninstall icon in the HP LaserJet

 

program group allows you to select and remove any or all of the

 

Windows HP printing system components.

 

Starting the Uninstaller:

 

1.

In the HP LaserJet Program Group, double-click the Uninstall

 

 

icon.

 

2.

Click Next.

 

3.

Select the HP printing system components you want to uninstall.

 

4.

Click OK.

 

5.

Follow the prompts.

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Control Panel

Job Cancel

Button

Attention Light !

Ready Light

Go Light and

Button

Button Usage

The printer has two buttons: JOB CANCEL and GO.

Job Cancel

Press JOB CANCEL to cancel a job the printer is currently printing. The control panel lights will cycle while the print job is cleared from both the printer and the computer, and then return to ready. This may take some time, depending on the size of the print job.

λIf JOB CANCEL is accidentally pushed, the job must be reprinted. There is no undo function.

λIf JOB CANCEL is pushed when the printer is idle, the top panel status lights will cycle, but nothing else will happen.

Go

λPress GO to resume printing when the printer is paused or when unprinted data is still in the printer.

λPress GO to clear some printer errors.

λPress GO to print a demo page. The printer must be in the ready state.

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Chapter 1 Printer Basics 15

Light Patterns

Light patterns provide both status and error messages. The lights can be in any one of the following states:

 

 

 

 

 

Off

On

 

Blinking

Control Panel Light Messages

The following control panel messages indicate various conditions of the printer in preparation for, or during, printing. If the Attention light is on, the printer is experiencing an error. See “Troubleshooting Error Messages” on page 99.

Startup

The Go, Ready, and Attention lights cycle one after another.

The buttons have no effect until the printer is ready.

Ready

The Ready light is on and the printer is ready to print.

No action is needed.

Pressing the GO Button will print a demo page.

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Processing

The printer is receiving or processing data.

Pressing JOB CANCEL cancels the current job. One or two pages may print as the printer clears the print job. The printer will return to the ready state after the job has been canceled.

Data

The Ready light is blinking and the Go light is on.

Data is in the printer memory waiting to be printed. Pressing the GO button prints from Tray 1 or from another tray if Tray 1 is empty and the paper size is supported in the other Tray.

Pressing the JOB CANCEL button cancels the current job and the printer returns to ready.

Manual Feed with Pause

The Go light is blinking. Pressing the Go button prints from Tray 1 or from another tray if Tray 1 is empty.

Pressing the JOB CANCEL button cancels the current job and the printer returns to ready.

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Chapter 1 Printer Basics 17

Paper Out

The attention light is on.

The printer is out of paper. The attention light will stay on until paper is added.

Pressing the GO or JOB CANCEL button has no effect.

Paper Out (requested tray)

The GO light is on.

The requested tray is out of paper. Adding paper to the requested tray causes the printer to start the print job from that tray.

Pressing the GO button prints from another tray.

Pressing the JOB CANCEL button cancels the current job.

Attention

The printer requires attention for one of the following circumstances:

λdoor open

λtoner cartridge missing

λpaper jam

Pressing the GO button causes the printer to attempt to clear the paper jam.

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