HP ENVY 17, ENVY m7 Maintenance and Service Guide

HP ENVY 17 Notebook PC

HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2013 Hewlett-Packard

Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Leap Motion, the Leap Motion logo, and Airspace are the trademarks of Leap Motion, Inc. and are used here by permission. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: August 2013

First Edition: April 2013

Document Part Number: 715237-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1	Product description ...........................................................................................................	1
	Service tag and PCID label .......................................................................................................	6
	Service tag ...............................................................................................................	6
	PCID label ................................................................................................................	6
2	External component identification .....................................................................................	8
	Display ...................................................................................................................................	8
	Buttons and speakers ................................................................................................................	9
	Keys .....................................................................................................................................	11
	Lights ....................................................................................................................................	12
	TouchPad ..............................................................................................................................	13
	Left side ................................................................................................................................	14
	Right side ..............................................................................................................................	15
	Bottom ..................................................................................................................................	17
3	Illustrated parts catalog ..................................................................................................	19
	Computer major components ...................................................................................................	19
	Display assembly subcomponents .............................................................................................	28
	Mass storage devices .............................................................................................................	29
	Miscellaneous parts ................................................................................................................	30
	Sequential part number listing ..................................................................................................	31
4	Removal and replacement procedures preliminary requirements ....................................	40
	Tools required .......................................................................................................................	40
	Service considerations ............................................................................................................	40
	Plastic parts ............................................................................................................	40
	Cables and connectors ............................................................................................	41
	Drive handling ........................................................................................................	41
	Grounding guidelines .............................................................................................................	42
	Electrostatic discharge damage .................................................................................	42
	Packaging and transporting guidelines .......................................................	43

vii

	Workstation guidelines .............................................................................	43
	Equipment guidelines ................................................................................	44
5	Removal and replacement procedures for Customer Self-Repair parts .............................	45
	Component replacement procedures ........................................................................................	45
	Battery ...................................................................................................................	46
	Service cover ..........................................................................................................	47
	Hard drive .............................................................................................................	48
	Memory modules ....................................................................................................	51
	WLAN module ........................................................................................................	52
	Optical drive ..........................................................................................................	55
6	Removal and replacement procedures for Authorized Service Provider parts ..................	58
	Component replacement procedures ........................................................................................	58
	Display panel .........................................................................................................	59
	RTC battery ............................................................................................................	63
	Base enclosure ........................................................................................................	64
	Front speakers ........................................................................................................	68
	Optical drive connector board ..................................................................................	69
	Subwoofer .............................................................................................................	70
	Display hinges and top cover ...................................................................................	72
	Display panel cable ................................................................................................	74
	Webcamera/microphone module .............................................................................	75
	WLAN antenna cables ............................................................................................	77
	USB board .............................................................................................................	79
	Fingerprint reader board ..........................................................................................	81
	Leap Motion module ................................................................................................	82
	Power connector cable ............................................................................................	84
	Fan .......................................................................................................................	85
	System board .........................................................................................................	86
	Heat sink ...............................................................................................................	89
	Processor ...............................................................................................................	91
	Keyboard ...............................................................................................................	92
	Rear speakers .........................................................................................................	95
	Power button board .................................................................................................	97
	TouchPad module ....................................................................................................	98
7	Setup Utility (BIOS) and System Diagnostics ..................................................................	100
	Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics ...................................	100
	Using Setup Utility .................................................................................................	100

viii

	Starting Setup Utility (BIOS) .....................................................................	100
	Updating the BIOS .................................................................................	100
	Determining the BIOS version ...................................................	100
	Downloading a BIOS update ....................................................	101
	Using System Diagnostics .........................................................	102
8	Specifications ................................................................................................................	103
	Computer specifications ........................................................................................................	103
	43.9-cm (17.3-in), HD+ display specifications .........................................................................	104
	Hard drive specifications ......................................................................................................	105
9	Backing up, restoring, and recovering ..........................................................................	106
	Creating recovery media and backups ...................................................................................	106
	Creating HP Recovery media ..................................................................................	107
	Restore and recovery ............................................................................................................	108
	Using Windows Refresh for quick and easy recovery .................................................	109
	Remove everything and reinstall Windows ...............................................................	109
	Recovering using HP Recovery Manager ..................................................................	110
	What you need to know ..........................................................................	111
	Using the HP Recovery partition to recover a minimized image (select models
	only) .....................................................................................................	111
	Using HP Recovery media to recover ........................................................	112
	Changing the computer boot order ...........................................................	112
	Removing the HP Recovery partition ........................................................................	112
10	Power cord set requirements ......................................................................................	113
	Requirements for all countries ................................................................................................	113
	Requirements for specific countries and regions .......................................................................	114
11	Recycling ....................................................................................................................	116
Index ...............................................................................................................................		117

ix

x

1 Product description

Category	Description
Product Name	HP ENVY 17 Notebook PC
	HP ENVY TouchSmart m7 Notebook PC
	HP ENVY TouchSmart 17 Notebook PC
Processors	● Intel® Quad Core™ i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz
	FSB, 8.0-MB L3 cache, 47 W)
	● Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB,
	6.0-MB L3 cache, 47 W)
	● Intel Quad Core i7-4702MQ 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB,
	6.0-MB L3 cache, 37 W)
	● Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB,
	6.0-MB L3 cache, 47 W)
	● Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB,
	3.0-MB L3 cache, 37 W)
	● Intel Dual Core i5-4200M 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
	3.0-MB L3 cache, 37 W)
	● Intel Dual Core i5-3230M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
	● Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
	● Intel Dual Core i3-3380M 2.90-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
	● Intel Dual Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
Chipset	Intel® HM87 Express Chipset
	Intel® HM77 Express Chipset
Graphics	Internal graphics:
	● Intel® HD Graphics 4600 internal graphics
	● Intel® HD Graphics 4000 internal graphics

1

Category	Description
	Switchable discrete graphics:
	● Nvidia N14P-GV2 (GeForce 740M) switchable discrete graphics with 2GB of dedicated video
		memory (128Mx16 DDR3 1GHz x 8 pcs)
	● Nvidia N14P-GT (GeForce 750M) switchable discrete graphics with 2GB of dedicated video
		memory (128Mx16 DDR3 1GHz x 8 pcs)
Panel	17.3" high-definition (HD) light-emitting diode (WLED) BrightView (1600x900) display, (wedge
	6.0mm) SVA, Color Gamut 60%, supports LVDS, 200 nits
	17.3" high-definition (FHD) light-emitting diode (WLED) AntiGlare (1920x1080) (wedge 6.0mm)
	WVA, Color Gamut 72%, supports LVDS, 300 nits
	Touchscreen, multitouch enabled, 160 nits (select models only)
	All display assemblies include 2 wireless local area network (WLAN) antenna cables.
	Supports 16:9 wide aspect ratio
Memory	Two customer-accessible/upgradable memory module slots
	DDR3L-1600MHz Dual Channel Support
	Supports up to 16-GB of system RAM in the following configurations:
	● 4096-MB total system memory (2048×2)
	● 4096-MB total system memory (4096×1)
	● 6144-MB total system memory (2048×1 + 4096×1)
	● 8192-MB total system memory (4096×2)
	● 8192-MB total system memory (8192×1)
	● 12288-MB total system memory (8192×1 + 4096×1)
	● 16384-MB total system memory (8192×2)
Hard drives	Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard
	drives use the same bracket)
	Customer-accessible
	Serial ATA
	Supports the following hard drives:
	●	1-TB 5400-rpm, 9.5-mm
	●	750-GB 5400-rpm 9.5-mm
	● 500-GB 5400-rpm 9.5-mm and 7.0-mm
	Dual hard-drive configurations:

● 2TB: (1-TB 5400-rpm x 2)

● 1500GB: (750-GB 5400-rpm x 2)

2	Chapter 1 Product description

Category	Description
Solid-state drive	Only configured with system memory up to 8 GB:
	● 32-GB mSATA (select models only)
	● 24-GB mSATA (select models only)
Optical drives	Fixed
	Serial ATA
	9.5-mm tray load
	Supports the following optical drives:
	● DVD+/-RW Double-Layer SuperMulti
	● Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer
	● Blu-ray Disc writer with SuperMulti DVD±R/RW Double-Layer
	● Support Zero-Power ODD
External optical	External USB
drives	Serial ATA
	12.7-mm tray load
	Supports the following external optical drives:
	● DVD+/-RW Double-Layer SuperMulti
Audio and video	Quad integrated stereo speakers and subwoofer
	HD Beats audio
	HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG,
	1280×720 by 30 frames per second)
	Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
	suppression
Ethernet	Integrated 10/100/1000 GB network interface card (NIC)

3

Category	Description
Wireless	Integrated wireless local area network (WLAN) options by way of wireless module
	Two WLAN antennas built into display assembly
	Supports Intel Wireless Display (WiDi)
	Antenna support for 802.11a/b/g/n with MIMO support 2×2
	Supports the following WLAN formats:
	● Intel® Centrino® Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 Combo
	Adapter
	● Realtek RTL8188EE 802.11 b/g/n 1x1 Wi-Fi Adapter
	● Qualcomm Atheros AR9485 802.11 b/g/n 1x1 Wi-Fi Adapter
	● Mediatek MT7630E 802.11 b/g/n 1×1 Wi-Fi and Bluetooth 4.0 combo adapter
	● Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
External memory	Push-push insertion/removal
card	Supports memory cards such as Secure Digital (SD).
Internal card	● One half-size mini-card slot for WLAN
	● One full-size mini-card slot for Intel mSATA Cache
Ports	● HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
	● Combination audio-out/audio-in (stereo) port, supports jack detection
	● USB 3.0 (4 ports)
	● RJ-45 (Ethernet, includes link and activity lights)
	● AC Smart Pin power adapter plug

Keyboard/pointing Full-size keyboard with numeric keypad devices

●Duracoat island-style keyboard, no spill-resistance (in black finish)

●Backlit island-style keyboard in black finish

ClickPad with Imaging sensor

Taps enabled as default

Multitouch gestures enabled

Support Windows 8 Modern Trackpad Gestures

4	Chapter 1 Product description

Category	Description
Power	Supports the following HP AC adapters:
requirements	● 65W (4.5mm connector) (select models only)
	● 65W EM (4.5mm connector) (select models only)
	● 90W (4.5mm connector) (select models only)
	● 90W EM (4.5mm connector) (select models only)
	● 120W (4.5mm connector) (select models only)
	1-M length power cord
	Supports the following batteries:
	● 6-Cell battery - 62Whr (2.8Ah), supports fast charge: up to 90% charged in 90 minutes
Operating system	Preinstalled:
	●	Windows 8 (64-bit)
Serviceability	End-user replaceable parts
	●	Memory
	●	Optical drive
	●	Hard drive
	●	Battery
	●	AC adapter
	●	Mini card components

5

Service tag and PCID label

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer.

Item	Description	Function
(1)	Product name	This is the product name affixed to the front of
		the computer.
(2)	Serial number	This is an alphanumeric identifier that is unique to
		each product.
(3)	Part number/Product number	This number provides specific information about the
		product's hardware components. The part number
		helps a service technician to determine what
		components and parts are needed.
(4)	Warranty period	This number describes the duration of the warranty
		period for the computer.

(5)Model description (select models only)

This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.

NOTE: Computer details may vary from images.

Windows 8 models

6	Chapter 1 Product description

Service tag and PCID label

7

2 External component identification

Display

Component		Description
(1)	Internal display switch	Turns off the display and initiates Sleep if the display is closed
		while the power is on.
		NOTE: The internal display switch is not visible from the
		outside of the computer.
(2)	Internal microphones (2)	Record sound.
(3)	Webcam light	On: The webcam is in use.

8	Chapter 2 External component identification

Component		Description
(4)	HP TrueVision HD Webcam	Records video and takes still photographs.
		Swipe from the right edge of the TouchPad or touch
		screen (select models only) to display the charms, tap Search,
		and then tap the search box. Type c, and then select
		CyberLink YouCam from the list of applications.
		– or –
		From the Start screen, type c, and then select
		CyberLink YouCam from the list of applications.
(5)	WLAN antennas (2)*	Send and receive wireless signals to communicate with wireless
		local area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

Buttons and speakers

Buttons and speakers

9

Component		Description
(1)	Power button	● When the computer is off, press the button to turn on
		the tablet.
		● When the computer is on, press the button briefly to
		initiate Sleep.
		● When the computer is in the Sleep state, press the
		button briefly to exit Sleep.
		CAUTION: Pressing and holding down the power button
		will result in the loss of unsaved information.
		● If the computer has stopped responding and Microsoft®
		Windows® shutdown procedures are ineffective, press
		and hold the power button down for at least 5 seconds
		to turn off the tablet.
		Swipe from the right edge of the TouchPad or
		touch screen (select models only) to display the charms, tap
		Search, and then tap the search box. In the search box,
		type power, select Settings, and then select Power
		options.
		– or –
		To learn more about your power settings, from the
		Start screen, type p. In the search box, type power, select
		Settings, and then select Power options.
(2)	Speakers (2)	Produce sound.
(3)	Leap Motion™ (select models only)	Leap Motion allows you to control custom apps with your
		hands and fingers in the air. When you first turn Leap

Motion on, follow the setup instructions to experience the interactive tutorial and create an account for Airspace™, the Leap Motion app store. Airspace is where you will launch your Leap Motion apps, and discover new apps designed specifically for 3D interaction using the speed and accuracy of Leap Motion technology.

(4)Fingerprint reader (select models only)

Allows a fingerprint logon to Windows, instead of a password logon.

10	Chapter 2 External component identification

Keys

Component		Description
(1)	esc key	Reveals system information when pressed in combination
		with the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with the b key, the spacebar, or the esc key.
(3)	Windows key	Returns you to the Start screen from an open app or the
		Windows desktop.
		NOTE: Pressing the Windows key again will return you to
		the previous screen.
(4)	Action keys	Execute frequently used system functions.
		NOTE: On select models, the f5 action key turns the
		radiance backlight keyboard feature off or on.
(5)	num lk key	Alternates between the navigational and numeric functions
		on the integrated numeric keypad.
(6)	Integrated numeric keypad	When num lk has been enabled, it can be used like an
		external numeric keypad.

Keys 11

Lights

Component		Description
(1)	Power light	●	White: The computer is on.
		●	Blinking white: The computer is in the Sleep state, which
			is an energy-saving mode. The computer shuts off power
			to the display and other unneeded components.
		●	Off: The computer is off or in Hibernation. Hibernation
			is an energy-saving mode that uses the least amount of
			power.
			NOTE: For select models, the Intel® Rapid Start
			Technology feature is enabled at the factory. Rapid Start
			Technology allows your computer to resume quickly
			from inactivity.
(2)	Mute light	●	Amber: Computer sound is off.
		●	Off: Computer sound is on.
(3)	Wireless light	On: An integrated wireless device, such as a wireless local
		area network (WLAN) device and/or a Bluetooth® device, is
		on.

NOTE: On some models, the wireless light is amber when all wireless devices are off.

12	Chapter 2 External component identification

Component		Description
(4)	Caps lock light	On: Caps lock is on, which switches the keys to all capital
		letters.
(5)	Fingerprint reader light	●	White: The fingerprint authentication was successful.
		●	Amber: The fingerprint authentication failed.

TouchPad

Component		Description
(1)	TouchPad zone	Moves the on-screen pointer and selects or activates items on
		the screen.
		NOTE: The TouchPad also supports edge-swipe gestures.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

TouchPad 13

Left side

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a
		deterrent, but it may not prevent the computer from being
		mishandled or stolen.
(2)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and off during routine operation.
(3)	HDMI port	Connects an optional video or audio device, such as a high-
		definition television, any compatible digital or audio
		component, or a high-speed HDMI device.
(4)	RJ-45 (network) jack	Connects a network cable.
	RJ-45 (network) status light	White: The network is connected.
		Amber: Activity is occurring on the network.
(5)	USB 3.0 charging port	Connects an optional USB device. The USB 3.0 charging
		port can also charge select models of cell phones and MP3
		players, even when the computer is off.
		NOTE: A USB charging port (also referred to as a USB
		powered port) allows you to charge connected USB devices.
		Standard USB ports will not charge all USB devices or will
		charge using a low current. Some USB devices require
		power and require you to use a powered port.
(5)	USB 3.0 port	Connects optional USB 3.0 devices and provide enhanced
		USB power performance.
(6)	Memory card reader	Reads data from and writes data to memory cards such as
		Secure Digital (SD).

14	Chapter 2 External component identification

Component		Description
(7)	Hard drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			hard drive.
(8)	Power light	●	White: The computer is on.
		●	Blinking white: The computer is in the Sleep state,
			which is an energy-saving mode. The computer shuts
			off power to the display and other unneeded
			components.
		●	Off: The computer is off or in Hibernation. Hibernation
			is an energy-saving mode that uses the least amount of
			power.

NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity..

Right side

Component		Description
(1)	Audio-out (headphone) jack/Audio-in	Connects optional powered stereo speakers, headphones,
	(microphone) jack	earbuds, a headset, or a television audio cable. Also
		connects an optional headset microphone. This jack does not
		support optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust
		the volume before putting on headphones, earbuds, or a
		headset. For additional safety information, refer to the
		Regulatory, Safety, and Environmental Notices. To access
		this guide, from the Start screen, type support, select the
		HP Support Assistant app, select My computer, and
		then select User guides.
		NOTE: When a device is connected to the jack, the
		computer speakers are disabled.
		NOTE: Be sure that the device cable has a 4-conductor
		connector that supports both audio-out (headphone) and
		audio-in (microphone).
(2)	USB 3.0 ports (2)	Connect optional USB 3.0 devices and provide enhanced
		USB power performance.

Right side

15

Component		Description
(3)	Optical drive	Reads and writes (select models only) to an optical disc.
(4)	Optical drive eject button	Releases the optical drive disc tray
(5)	AC adapter light	● White: The AC adapter is connected and the battery is
		charged.
		● Amber: The AC adapter is connected and the battery is
		charging.
		● Off: The computer is using DC power.
(6)	Power connector	Connects an AC adapter.

16	Chapter 2 External component identification

Bottom

Component		Description
(1)	HP Triple Bass Reflex Subwoofer	Provides superior bass sound.
(2)	Vents (4)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to
		cool internal components and prevent overheating. It is
		normal for the internal fan to cycle on and off during
		routine operation.
(3)	Battery bay	Holds the battery.
(4)	Battery release latch	Releases the battery.

Bottom 17

Component		Description
(5)	Speakers (2)	Produce sound.
(6)	Service door	Provides access to the hard drive bay, the wireless LAN
		(WLAN) module slot, and the memory module slots.

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support.

18	Chapter 2 External component identification

3 Illustrated parts catalog

Computer major components

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 6 for details.

Computer major components

19

20	Chapter 3 Illustrated parts catalog