HP CP4520 User Manual

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COLOR LASERJET ENTERPRISE CP4020/CP4520

SERIES PRINTER

Software Technical Reference

CP4025n

CP4025dn

CP4525n

CP4525dn

CP4525xh

HP Color LaserJet Enterprise CP4020-

CP4520 Series

Software Technical Reference

Development Company, L.P.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 10/2009

Trademark credits

Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

FireWire® FireWire is a trademark of Apple Computer, Inc., registered in the U.S. and other countries.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

PANTONE® is Pantone, Inc's checkstandard trademark for color.

Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries.

Java™ is a US trademark of Sun

Microsystems, Inc.

UNIX® is a registered trademark of The Open Group.

Table of contents

1 Purpose and scope .........................................................................................................................................	1
Introduction ...........................................................................................................................................	1
Product overview .................................................................................................................................	3
Product comparison .............................................................................................................................	5
Documentation availability ...................................................................................................................	6
User documentation .............................................................................................................	7
HP Color LaserJet Enterprise CP4020-CP4520 Series User Guide ...................	7
HP Color LaserJet Enterprise CP4020-CP4520 Series Install Notes .................	8
Show Me How .....................................................................................................	9
Administrator documentation ...............................................................................................	9
HP Jetdirect Administrator's Guide ...................................................................	10
Color Printing Access and Usage .....................................................................	11
HP Driver Configuration User Guide .................................................................	11
Software availability and localization ..................................................................................................	12
Printing-system software on the Web ................................................................................	12
In-box printing-system software CD .................................................................	12
HP LaserJet software CD, Windows partition ..................................	12
CD versions and language support ..................................................	13
Product views .....................................................................................................................................	17
Front view ..........................................................................................................................	17
Back view ...........................................................................................................................	18
Interface ports ....................................................................................................................	19
Serial number and model number location ........................................................................	19
2 Windows software description ....................................................................................................................	21
Introduction .........................................................................................................................................	21
Windows printing-system software .....................................................................................................	22
Printing system and installer ..............................................................................................	22
HP Color LaserJet Enterprise CP4020-CP4520 Series printing-system
software CD for Windows systems ..................................................................	22
Installer features ................................................................................................	24
HP Color LaserJet print drivers ..........................................................................................	25
HP PCL 6 Print Driver, PCL 5 Universal Print Driver, and PS Universal Print
Driver .................................................................................................................	25

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Print-driver version numbers for Windows operating systems ..........................	25
Driver configuration for Windows ......................................................................................................	27
Driver autoconfiguration .....................................................................................................	27
Bidirectional communication ..............................................................................................	27
Enterprise AutoConfiguration ............................................................................................	27
Update Now .......................................................................................................................	29
HP Driver Configuration .....................................................................................................	30
Lockable features .............................................................................................	31
Continuous export ............................................................................................	32
HP Driver Diagnostic Printer Check Tool ...........................................................................................	33
Advanced color use ............................................................................................................................	34
Color Access Control .........................................................................................................	34
International Color Consortium profiles .............................................................................	35
PANTONE color profiles ....................................................................................................	35
HP Easy Printer Care .........................................................................................................................	35
HP Embedded Web Server ................................................................................................................	35
HP Web Jetadmin ..............................................................................................................................	36
Font support .......................................................................................................................................	37
Basic fonts ........................................................................................................................	37
Default fonts .......................................................................................................................	37
HP Driver Deployment Utility ..............................................................................................................	43
3 Install Windows software and utilities ........................................................................................................	53
Introduction .........................................................................................................................................	53
Supported operating systems for Windows .......................................................................................	54
System requirements .........................................................................................................	54
Print driver support in other operating systems .................................................................	55
General Microsoft Windows installation instructions .........................................................................	56
Microsoft Windows installation for direct connections .......................................................	56
Install from the printing-system CD ...................................................................	56
Install the print driver using the Microsoft Add Printer Wizard ...........................................	56
Use an existing port for a direct connection ......................................................	57
Create a new TCP/IP port for a direct connection .............................................	63
Print sever connection .......................................................................................	66
Microsoft Windows installation for computers on a network ..............................................	70
Point and Print installation for Windows ............................................................................	76
Detailed Microsoft Windows installation instructions ..........................................................................	78
Perform the recommended print driver installation using the HP Driver Installation Utility
(HPDIU) .............................................................................................................................	78
Use the Back, Next, Finish, and Cancel buttons ...............................................................	86
Performing an advanced print driver installation using the HP Driver Installation Utility
(HPDIU) .............................................................................................................................	87
Set a default printer ...........................................................................................................	96
Uninstall instructions ..........................................................................................................................	97

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4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ....................................................	99
Introduction .........................................................................................................................................	99
Change printer-driver settings for Windows .....................................................................................	100
Change the settings for all print jobs until the software program is closed ......................	100
Change the default settings for all print jobs ....................................................................	100
Change the product configuration settings ......................................................................	100
Access print drivers ..........................................................................................................................	100
Printing Preferences driver tabs ......................................................................................	101
Properties driver tabs .......................................................................................................	102
Help system ......................................................................................................................................	103
“What's this?” Help ...........................................................................................................	103
Incompatible Print Settings messages .............................................................................	103
Advanced tab features .....................................................................................................................	105
Paper/Output ...................................................................................................................	105
Copy Count .....................................................................................................	106
Graphic ............................................................................................................................	106
Image Color Management ...............................................................................	106
True Type Font ................................................................................................	106
Document Options ...........................................................................................................	106
Advanced Printing Features ............................................................................	107
Print Optimizations .........................................................................................	107
Printer Features ..............................................................................................	107
Layout Options ................................................................................................	108
Printing Shortcuts tab features .........................................................................................................	109
Use defined printing shortcuts .........................................................................................	110
Factory Defaults ..............................................................................................	110
General Everyday Printing ..............................................................................	110
Paper type ......................................................................................	111
Paper sizes .....................................................................................	112
Paper source ..................................................................................	113
Orientation ......................................................................................	113
Print on both sides ..........................................................................	113
Pages per sheet .............................................................................	114
Eco-print (Two-sided Printing) .........................................................................	114
Two-sided (Duplex) Printing ............................................................................	114
Cardstock Heavy .............................................................................................	114
Glossy/Presentation ........................................................................................	115
Create a custom printing shortcut ....................................................................................	115
Paper/Quality tab features ................................................................................................................	116
Paper Options ..................................................................................................................	117
Paper sizes .....................................................................................................	117
Custom Paper Size .........................................................................................	118
Name ..............................................................................................	118
Paper size .......................................................................................	119

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Units ...............................................................................................	119
Custom width and height control limits ...........................................	119
Paper source ...................................................................................................	120
Paper type .......................................................................................................	120
Special pages ..................................................................................................	122
Covers ............................................................................................	122
Print pages on different paper ........................................................	123
Insert blank or preprinted pages .....................................................	123
Chapter separator pages ................................................................	124
Document preview image ................................................................................................	125
Print Quality .....................................................................................................................	126
Print Quality drop-down menu .........................................................................	126
Effects tab features ..........................................................................................................................	127
Resizing Options ..............................................................................................................	127
Actual Size ......................................................................................................	128
Print Document On .........................................................................................	128
Scale to Fit .....................................................................................................	128
% of Actual Size ..............................................................................................	128
Document preview image ................................................................................................	129
Watermarks .....................................................................................................................	129
Current watermarks .........................................................................................	131
Watermark Message .......................................................................................	131
Message Angle ...............................................................................................	131
Font Attributes .................................................................................................	131
Default watermark settings ..............................................................................	133
Finishing tab features .......................................................................................................................	134
Document Options ...........................................................................................................	134
Print on Both Sides .........................................................................................	135
Print on both sides automatically ....................................................	135
Print on both sides manually ..........................................................	136
Flip Pages Up ..................................................................................................	137
Booklet Layout ................................................................................................	138
Book and Booklet Printing ..............................................................	138
Pages per Sheet .............................................................................................	139
Print Page Borders ..........................................................................................	139
Page Order ......................................................................................................	139
Document preview image ................................................................................................	140
Orientation .......................................................................................................................	140
Job Storage tab features ..................................................................................................................	142
Status group box ..............................................................................................................	144
Job Storage Mode ...........................................................................................................	144
Off ...................................................................................................................	144
Proof and Hold ...............................................................................................	144
Personal Job ...................................................................................................	145

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Quick Copy ......................................................................................................	145
Stored Job .......................................................................................................	145
PIN to print .......................................................................................................................	146
Job Notification Options ...................................................................................................	146
User Name .......................................................................................................................	146
Job Name ........................................................................................................................	147
Use job-storage features when printing ...........................................................................	147
Release a job-storage print job .......................................................................	148
Delete a job-storage print job ..........................................................................	148
Color tab features .............................................................................................................................	149
Color Options ...................................................................................................................	150
Automatic ........................................................................................................	150
Manual ............................................................................................................	150
General ...........................................................................................................	152
Neutral Grays ..................................................................................................	152
Halftone ...........................................................................................................	152
Color Themes ..................................................................................................................	153
Default (sRGB) ................................................................................................	153
Photo (sRGB) ..................................................................................................	153
Photo (Adobe RGB 1998) ...............................................................................	153
Vivid (sRGB) ...................................................................................................	153
None ................................................................................................................	153
Custom Profile .................................................................................................	153
Document preview image ................................................................................................	154
HP EasyColor ..................................................................................................................	154
Services tab features ........................................................................................................................	156
Internet Services ..............................................................................................................	156
Device services ................................................................................................................	157
Device Settings tab features ............................................................................................................	158
Form to Tray Assignment ................................................................................................	158
Font Substitution Table ....................................................................................................	159
External Fonts .................................................................................................	160
Installing external fonts ...................................................................	161
Removing external fonts .................................................................	162
Installable Options ...........................................................................................................	162
Automatic Configuration ..................................................................................	162
Tray 3 ..............................................................................................................	163
Tray 4 ..............................................................................................................	163
Tray 5 ..............................................................................................................	163
Duplex Unit (for 2-Sided Printing) ..................................................................	163
Allow Manual Duplexing ..................................................................................	163
Printer Hard Disk .............................................................................................	163
Job Storage .....................................................................................................	163
Job Separator ..................................................................................................	163

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Mopier Mode ...................................................................................................	164
Mopier mode and collation .............................................................	164
About tab features ............................................................................................................................	166
5 Macintosh software and utilities ...............................................................................................................	167
Introduction .......................................................................................................................................	167
Supported operating systems for Macintosh ....................................................................................	168
Macintosh system requirements ......................................................................................	168
Hardware requirements ...................................................................................	168
Supported printer drivers for Mac ....................................................................................	168
Change printer-driver settings for Mac ............................................................................	168
Printing-system software ..................................................................................................................	169
PDEs ................................................................................................................................	169
HP Embedded Web Server .............................................................................................	169
Install notes ......................................................................................................................	169
Online help .......................................................................................................................	169
Screen fonts .....................................................................................................................	169
Macintosh installation instructions ....................................................................................................	170
HP LaserJet software CD, Macintosh partition ................................................................	170
Install the HP LaserJet printing-system software for the Macintosh OS ..........................	170
General installation instructions ......................................................................	170
Mac OS X installation ......................................................................................	171
Main Install dialog box sequence ...................................................	171
Setup instructions ............................................................................................	177
Setting up a printer with Mac OS X v10.4, v10.5, and later ............	177
Troubleshooting the product setup .................................................	179
Remove software from Mac operating systems ...............................................................................	180
HP Printer Utility for Mac ..................................................................................................................	181
Access to the HP (Printer) Utility .....................................................................................	181
Supplies Status ................................................................................................................	182
Device Information ...........................................................................................................	183
Color Usage .....................................................................................................................	184
File Upload .......................................................................................................................	185
Remote firmware update by using the HP Printer Utility ..................................................	185
Upload Fonts ...................................................................................................................	187
Duplex mode ....................................................................................................................	188
Trays Configuration .........................................................................................................	189
Stored Jobs ......................................................................................................................	190
E-mail Alerts ....................................................................................................................	191
Network Settings ..............................................................................................................	192
Supplies Management .....................................................................................................	194
Protect Direct Ports ..........................................................................................................	195
Additional Settings ...........................................................................................................	196

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6 Engineering Details ....................................................................................................................................	197
Introduction .......................................................................................................................................	197
Remote firmware update .................................................................................................................	198
Determining the current level of firmware .......................................................................	198
Downloading the new firmware from the HP Web site ....................................................	198
Downloading the new firmware to the product .................................................................	198
Printer messages during the firmware update ................................................................	199
Downloading custom color profiles ..................................................................................	201
Remote firmware update by using FTP through a browser .............................................	201
Remote firmware update by using FTP on a direct network connection (Windows) .......	202
Remote firmware update through a local Windows port .................................................	203
Windows 2000, Windows XP, Windows Server 2003, or Windows Server
2008 ................................................................................................................	204
Remote firmware update through a USB port ..................................................................	204
Remote firmware update through a Windows network ...................................................	205
Remote firmware update by using the LPR command ...................................................	206
HP Easy Firmware Upgrade utility ...................................................................................	206
Remote firmware update through HP Web Jetadmin .....................................................	209
Remote firwmare update using HP Web Jetadmin V7.8 or 8.x .......................	209
Remote firmware update using HP Web Jetadmin 10.x .................................	210
Remote firmware update by using FTP on a direct network connection (Macintosh) ......	211
Remote firmware update using the HP Printer Utility (Macintosh OS X) ........	211
Remote firmware update for UNIX systems ...................................................................	212
Printing print-ready documents .......................................................................................................	213
Print-ready file printing by using FTP through a browser .................................................	213
Print-ready file printing by using FTP on a direct network connection (Windows) ...........	214
Print-ready printing by using a local Windows port ..........................................................	214
Windows 2000, Windows XP, Windows Server 2003, Windows Server 2008,
or Windows Vista ............................................................................................	215
Print-ready file printing in a Windows network .................................................................	215
Print-ready file printing by using the LPR command .......................................................	215
Print-ready file printing by using FTP on a direct network connection (Macintosh) .........	216
Print-ready file printing in UNIX systems .........................................................................	217
Special paper guidelines ..................................................................................................................	218
Media attributes and commands ......................................................................................................	219
Paper-source commands .................................................................................................	219
Paper-type commands .....................................................................................................	220
Installation notes ..............................................................................................................................	221
I. INTRODUCTION ..........................................................................................................	221
PURPOSE OF THIS DOCUMENT .................................................................	221
WHO NEEDS THIS SOFTWARE? .................................................................	221
SYSTEM REQUIREMENTS ...........................................................................	221
OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS ..........................	222
Network administrator software components .................................	222

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End-user software components ......................................................	222
Product documentation ..................................................................	223
II. LATE-BREAKING INFORMATION ..............................................................................	223
KNOWN ISSUES, ISSUES FIXED, AND WORKAROUNDS ..........................	223
III. INSTALLATION INSTRUCTIONS ..............................................................................	224
WINDOWS INSTALLATION OPTIONS ..........................................................	224
INSTALL SOFTWARE ON WINDOWS XP, WINDOWS SERVER 2003,
WINDOWS SERVER 2008, WINDOWS VISTA, AND WINDOWS 7
SYSTEMS .......................................................................................................	224
Printing-system installation from the CD or Internet download for
network and USB connections .......................................................	224
Port selection ..................................................................................	224
Printer driver only (Add Printer) - Windows XP, Windows Server
2003, and Windows Server 2008 ..................................................	225
Printer driver only (Add Printer) - Windows Vista and Windows
7 .....................................................................................................	225
UNINSTALLER ...............................................................................................	226
Start the Uninstaller - Windows XP, Windows Server 2003, and
Windows Server 2008 ....................................................................	226
Start the Uninstaller - Windows Vista and Windows 7 ....................	226
INSTALL MACINTOSH SOFTWARE FOR DIRECT CONNECTIONS
(USB) ..............................................................................................................	226
INSTALL MACINTOSH SOFTWARE FOR NETWORKS ..............................	227
IV. TECHNICAL ASSISTANCE .......................................................................................	228
CUSTOMER SUPPORT .................................................................................	228
WEB ................................................................................................................	228
HP SOFTWARE AND SUPPORT SERVICES - ADDITIONAL
INFORMATION ...............................................................................................	228
V. LEGAL STATEMENTS ................................................................................................	228
OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English) ..........	228
Apache License ..............................................................................	228
TRADEMARK NOTICES .................................................................................	231
SOFTWARE WARRANTY, LICENSE, AND COPYRIGHT .............................	231
Warranty .........................................................................................	231
License ...........................................................................................	231
Copyright ........................................................................................	231
Index .................................................................................................................................................................	233

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List of tables

Table 1-1 Software technical reference overview ..............................................................................................		1
Table 1-2	Documentation availability .................................................................................................................	6
Table 1-3 Software CD supported languages ..................................................................................................		13
Table 1-4 Supported printer driver languages ..................................................................................................		14
Table 1-5 Installer component languages ........................................................................................................		15
Table 1-6	Documentation languages ...............................................................................................................	16
Table 2-1 Automatic discovery and driver configuration through bidirectional communication1 ......................		27
Table 2-2 EAC availability in Microsoft Windows and Microsoft Share ............................................................		28
Table 2-3 EAC availability in Novell Netware environments ...........................................................................		29
Table 2-4 Operating systems that support HP Driver Preconfiguration ......................................................		32
Table 2-5 Color access control tools ................................................................................................................		34
Table 2-6	Default fonts .....................................................................................................................................	37
Table 2-7 Additional PS emulation fonts ..........................................................................................................		39
Table 4-1 PCL 6 custom paper sizes .............................................................................................................		119
Table 4-2 Font Attribute settings for new and preset watermarks ................................................................		133
Table 4-3	Page orientation .............................................................................................................................	138
Table 4-4 Driver mopier mode and collation settings ....................................................................................		164
Table 5-1 Adding a product in Macintosh operating systems ........................................................................		171
Table 6-1 Troubleshooting a firmware update ..............................................................................................		199
Table 6-2 Troubleshooting a firmware update failure ....................................................................................		199
Table 6-3	Update messages ..........................................................................................................................	200
Table 6-4 Paper-source commands 1 .............................................................................................................		219
Table 6-5	paper-type commands ...................................................................................................................	220

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List of figures

Figure 1-1 Installation software CD – User Documentation screen ...................................................................		7
Figure 1-2 Installation software CD – Administrator Documentation screen ....................................................		10
Figure 2-1 Installation software CD browser ...................................................................................................		23
Figure 2-2	Package Source ............................................................................................................................	45
Figure 2-3	Network Settings ...........................................................................................................................	46
Figure 2-4 HP DDU Driver Configuration settings ............................................................................................		48
Figure 3-1 Add Printer Wizard — Local or Network Printer screen ..................................................................		57
Figure 3-2 Add Printer Wizard — Select a Printer Port screen ........................................................................		58
Figure 3-3 Add Printer Wizard — Install Printer Software screen ....................................................................		59
Figure 3-4 Add Printer Wizard — Install from Disk screen ...............................................................................		59
Figure 3-5 Add Printer Wizard — Install Printer Software, screen 2 ................................................................		60
Figure 3-6 Add Printer Wizard — Name Your Printer screen ...........................................................................		61
Figure 3-7 Add Printer Wizard — Printer Sharing screen ................................................................................		62
Figure 3-8 Add Printer Wizard — Print Test Page screen ................................................................................		63
Figure 3-9 Local or Network Printer screen ......................................................................................................		64
Figure 3-10 Select a Printer Port screen ..........................................................................................................		65
Figure 3-11 Add Standard TCP/IP Printer Port screen ....................................................................................		65
Figure 3-12 Add Port screen ............................................................................................................................		66
Figure 3-13 Add Printer Wizard — Local or Network Printer screen ................................................................		67
Figure 3-14 Add Printer Wizard — Specify A Printer screen ............................................................................		68
Figure 3-15 Add Printer Wizard — Find Printers screen ..................................................................................		69
Figure 3-16 Add Printer Wizard — Default Printer screen ...............................................................................		69
Figure 3-17 Add Printer Wizard — Browse for Printer screen ..........................................................................		70
Figure 3-18 Software Installation — License Agreement screen .....................................................................		71
Figure 3-19 Software Installation — Device Connection screen ......................................................................		72
Figure 3-20 Device Connection — Devices Found screen ..............................................................................		73
Figure 3-21 Software Installation — Device Connection screen 2 ...................................................................		74
Figure 3-22 Software Installation — Driver Installation Complete screen 1 .....................................................		75
Figure 3-23 Software Installation — Driver Installation Complete screen 2 .....................................................		76
Figure 3-24 Software Installation — Initial screen .......................................................................................		79
Figure 3-25 Software Installation — License Agreement screen .....................................................................		80
Figure 3-26 Software Installation — Device Connection screen ......................................................................		81
Figure 3-27 Software Installation — Devices Found screen ............................................................................		82
Figure 3-28 Software Installation — Device Connection screen 2 ...................................................................		83

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Figure 3-29 Software Installation — Driver Installation Complete screen 1 .....................................................		84
Figure 3-30 Software Installation — Driver Installation Complete screen 2 .....................................................		85
Figure 3-31	Additional Options .........................................................................................................................	86
Figure 3-32 Installation Cancelled dialog box ................................................................................................		87
Figure 3-33 Software Installation — Initial screen ............................................................................................		88
Figure 3-34 Software Installation — Advanced Installation Options screen ....................................................		89
Figure 3-35 Software Installation — License Agreement screen .....................................................................		90
Figure 3-36 Software Installation — Device Connection screen ......................................................................		91
Figure 3-37 Software Installation — Devices Found ........................................................................................		92
Figure 3-38 Software Installation — Device Connection screen 2 ...................................................................		93
Figure 3-39 Software Installation — Driver Installation Complete screen ........................................................		94
Figure 3-40 Software Installation — Driver Installation Complete screen 2 .....................................................		95
Figure 3-41 Software Installation — Additional Options screen .......................................................................		96
Figure 3-42	Uninstall ........................................................................................................................................	97
Figure 4-1 An Incompatible Print Settings message ..................................................................................		103
Figure 4-2 The default appearance of the Advanced tab .............................................................................		105
Figure 4-3 Printing Shortcuts tab ....................................................................................................................		109
Figure 4-4 Printing Shortcuts dialog box .....................................................................................................		115
Figure 4-5	Paper/Quality tab ........................................................................................................................	116
Figure 4-6 Paper Options group box ...........................................................................................................		117
Figure 4-7 Custom Paper Size dialog box ...................................................................................................		118
Figure 4-8 Print pages on different paper ..................................................................................................		123
Figure 4-9 Insert blank or preprinted pages ...................................................................................................		124
Figure 4-10 Chapter separator pages ............................................................................................................		125
Figure 4-11	Effects tab .................................................................................................................................	127
Figure 4-12 Preview images – Legal on Letter; Scale to Fit off (left) and on (right) .....................................		128
Figure 4-13 Watermark Details dialog box ....................................................................................................		130
Figure 4-14	Finishing tab ...............................................................................................................................	134
Figure 4-15 Print on Both Sides Instructions dialog box ................................................................................		137
Figure 4-16 Page-order preview images ......................................................................................................		140
Figure 4-17 Job Storage tab ..........................................................................................................................		143
Figure 4-18	Color tab .....................................................................................................................................	149
Figure 4-19 Color Settings dialog box ..........................................................................................................		151
Figure 4-20	Services tab ...............................................................................................................................	156
Figure 4-21 Device Settings tab ...................................................................................................................		158
Figure 4-22 Font Substitution Table ...........................................................................................................		160
Figure 4-23 HP Font Installer dialog box ....................................................................................................		161
Figure 4-24	About tab ....................................................................................................................................	166
Figure 5-1 Mac installer opening screen ........................................................................................................		172
Figure 5-2 Mac installer Introduction dialog ...................................................................................................		173
Figure 5-3 Mac installer License dialog ..........................................................................................................		173
Figure 5-4 Mac installer license agreement dialog .........................................................................................		174
Figure 5-5 Mac installer Installation Type dialog ...........................................................................................		174
Figure 5-6 Mac installer custom installation dialog .......................................................................................		175

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Figure 5-7 Mac installer authentication dialog ..............................................................................................	176
Figure 5-8 Mac installer Installation dialog ....................................................................................................	176
Figure 5-9 Mac installer Summary dialog .......................................................................................................	177
Figure 5-10 HP Utility main screen ...............................................................................................................	182
Figure 5-11 Supplies Status screen .............................................................................................................	182
Figure 5-12 Device Information screen ........................................................................................................	183
Figure 5-13 Print Color Usage Job Log screen ...........................................................................................	184
Figure 5-14 File Upload screen .....................................................................................................................	185
Figure 5-15 Upload Fonts screen .................................................................................................................	187
Figure 5-16 Duplex Mode screen ...................................................................................................................	188
Figure 5-17 Trays Configuration screen ......................................................................................................	189
Figure 5-18 Enable Job Storing screen .......................................................................................................	190
Figure 5-19 E-mail Alerts screen ....................................................................................................................	191
Figure 5-20 IPv4 Settings screen ..................................................................................................................	192
Figure 5-21 Bonjour Settings screen ..............................................................................................................	193
Figure 5-22 Replace Supplies screen ..........................................................................................................	194
Figure 5-23 Protect Direct Ports screen ......................................................................................................	195
Figure 5-24 Additional Settings screen .......................................................................................................	196
Figure 6-1 HP Easy Firmware Upgrade utility screen 1 .................................................................................	207
Figure 6-2 HP Easy Firmware Upgrade utility screen 2 .................................................................................	208
Figure 6-3 HP Easy Firmware Upgrade utility progress screen .....................................................................	208
Figure 6-4 HP Easy Firmware Upgrade utility complete screen .....................................................................	209

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1 Purpose and scope

Introduction

This software technical reference (STR) provides information about and troubleshooting tips for the HP Color LaserJet Enterprise CP4020-CP4520 Series printing-system software.

This STR is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, information technology (IT) personnel, and HP Color LaserJet Enterprise CP4020-CP4520 Series product end users, as appropriate.

The following information is included:

●Descriptions of drivers and platforms, with system modifications

●Procedures for installing and uninstalling software components

●Descriptions of various topics that are associated with the HP Color LaserJet Enterprise CP4020CP4520 Series product, including engineering details

The following table describes the structure of this STR.

Table 1-1 Software technical reference overview

Chapter	Content

Chapter 1, Purpose and scope	This chapter contains basic information about theHP Color LaserJet Enterprise
	CP4020-CP4520 Series product and its software:
	● Overview of the HP Color LaserJet Enterprise CP4020-CP4520 Series
	product
	● Printing-system software overview, including the following topics:
	◦	System requirements
	◦	Supported operating systems
	◦	Availability
	● HP LaserJet software documentation

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Table 1-1 Software technical reference overview (continued)

Chapter	Content

Chapter 2, Software description	This chapter provides an overview of the printing-system software installer and
	print drivers.
	This chapter also contains general information about optional software features.
	The following topics are included:
	● Driver configuration for Windows®
	● International Color Consortium (ICC) profiles
	●	PANTONE® color profiles
	● HP Easy Printer Care
	● HP Embedded Web Server
	●	HP Web Jetadmin

Chapter 3, Installing Windows printing-	This chapter provides instructions for installing the HP Color LaserJet Enterprise
system components	CP4020-CP4520 Series product in Windows operating systems by using various
	installation methods.

Chapter 4, HP PCL 6 Print Driver for	This chapter provides detailed descriptions of the HP PCL 6 Print Driver for
Windows	Windows® XP, Windows Server 2003, Windows Server 2008, Windows Vista®,
	and Windows 7®.
	This chapter also contains information about using job-storage features when
	printing, including the following topics:
	● Releasing a job-storage print job
	● Deleting a job-storage print job

Chapter 5, HP Universal Print Drivers for	This chapter provides detailed descriptions of the HP PostScript (PS) Universal
Windows – PS and PCL 5	Print Driver and the HP PCL 5 Universal Print Driver for Windows XP,
	Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7.

Chapter 6, Macintosh software and utilities	This chapter provides Instructions for installing the HP Color LaserJet Enterprise
	CP4020-CP4520 Series product in Macintosh operating systems and information
	about the printing-system software. The HP Printer Utility for Macintosh is also
	described.

Chapter 7, Engineering details	This chapter contains information about the following special topics:
	●	Remote firmware update
	● Printing print-ready documents
	●	Media attributes

For additional information about the location of information within these chapters, see the table of contents. An index is provided in the back of this STR.

Additional detailed information about the HP Color LaserJet Enterprise CP4020-CP4520 Series printingsystem software is published in an addendum to this STR. The following information is available only in the addendum:

●Descriptions of known software issues and solutions

●Printing system reports

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Product overview

The following table contains descriptions of the HP Color LaserJet Enterprise CP4020-CP4520 Series product features that are discussed. Product configurations might vary among countries/regions.

Speed and throughput	HP Color LaserJet CP4025 models
	● Print up to 35 pages per minute (ppm) on letter-size paper and 35 ppm on A4-size
	paper.
	● As quick as 10 seconds to print the first page
	● Recommended monthly print volume of 2,000 to 7,500 pages
	● A 800 megahertz (MHz) microprocessor

HP Color LaserJet CP4525 models

● Print up to 42 pages per minute (ppm) on letter-size paper and 40 ppm on A4-size

		paper.
	● As quick as 10 seconds to print the first page
	● Recommended monthly print volume of 2,500 to 10,000 pages
	● A 800 megahertz (MHz) microprocessor

Resolution	●	1200 dots per inch (dpi) with HP Image Resolution Enhancement technology 3600
	● 1200 x 1200 dpi for detailed line work and small text

Memory	●	n and dn models: 512 MB of random-access memory (RAM), expandable to 1 GB
		by adding into the open DIMM slot 200-pin small outline dual inline memory modules
		(DDR2 SODIMM) that support 256 MB or 512 MB of RAM.
	● xh models: 1 gigabyte (GB) of random-access memory (RAM).
	● Memory Enhancement technology (MEt) automatically compresses data to use
		RAM more efficiently.

User interface	●	Four-line color graphical display on the control panel
	● HP Embedded Web Server to configure and manage the product remotely from any
		computer connected to the same network

Paper-handling	●	Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels,
		envelopes, and other paper types. The tray holds up to 100 sheets of paper, 50
		transparencies, or 10 envelopes.
	● Tray 2: 500-sheet tray, and an optional HP Postcard media insert.
	● Optional Trays 3, 4 and 5: 500-sheet trays
	● Two-sided printing: The dn and xh models support automatic two-sided printing.
		The other models support manual two-sided printing.
	● Standard output bin: Hold up to 500 sheets of paper. The product has a sensor
		that indicates when the bin is full.

Languages and fonts	●	HP Printer Control Language PCL 5, PCL 6, and HP postscript level 3 emulation
	●	Direct PDF
	● 93 scalable TrueType typefaces

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Print cartridges	●	For information regarding print cartridges, see www.hp.com/go/
		learnaboutsupplies.
	● Authentic HP print cartridge detection
	● Automatic toner strip remover

Supported operating systems	●	Microsoft® Windows® XP, Windows Vista®, Windows® Server 2003, Windows®
		Server 2008, and Windows® 7
	● Macintosh OS X 10.4, 10.5, 10.6, and later
	● Novell NetWare V6.5 and iPrint V5.12 and later
	●	Citrix
		◦	Citrix Presentation Server 4.0 and 4.5
		◦	Citrix XenApp Server 5.0
		◦	Windows 2003 and 2008 Terminal Services
	●	UNIX®
	●	Linux

Connectivity	●	Hi-Speed USB 2.0 connection
	● Local area network (LAN) Ethernet (RJ-45) connector for the embedded
		HP Jetdirect print server
	● One enhanced input/output (EIO) slot

Environment	●	Sleep setting saves energy
	● High content of recyclable components and materials
	● Instant-on fuser saves energy

Security	●	Security lock (optional)
	●	Job retention
	● User PIN authentication for stored jobs
	●	IPsec security
	● HP encrypted High Performance EIO hard drive (included with the xh model, and
		available as an optional accessory for the other models)

Self-help	●	Show-me-how pages that you can print from the control panel
	● Job aids for specific tasks available from www.hp.com/support/cljcp4025 or
		www.hp.com/support/cljcp4525.
	● Animations and help on the control panel

Accessibility	●	The online user guide is compatible with text screen-readers.
	● The print cartridges can be installed and removed by using one hand.

● All doors and covers can be opened by using one hand.

● Paper can be loaded in Tray 1 by using one hand.

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Product comparison

Model	Features
HP Color LaserJet CP4025n	● 100-sheet multipurpose input tray (Tray 1)
HP Color LaserJet CP4525n	● 500-sheet input tray (Tray 2)
	● 500-sheet, face-down output bin
	● Hi-speed USB 2.0 port
	● HP Jetdirect embedded print server for connecting to a 10/100/1000Base-TX
	network
	● 512 megabytes (MB) of random access memory (RAM)
HP Color LaserJet CP4025dn	● 100-sheet multipurpose input tray (Tray 1)
HP Color LaserJet CP4525dn	● 500-sheet input tray (Tray 2)
	● 500-sheet, face-down output bin
	● Hi-speed USB 2.0 port
	● HP Jetdirect embedded print server for connecting to a 10/100/1000Base-TX
	network
	● 512 megabytes (MB) of random access memory (RAM)
	● Automatic two-sided printing
HP Color LaserJet CP4525xh	● 100-sheet multipurpose input tray (Tray 1)
	● 500-sheet input tray (Tray 2)
	● HP 3x500-sheet paper feeder (Trays 3, 4, and 5)
	● 500-sheet, face-down output bin
	● Hi-speed USB 2.0 port
	● HP Jetdirect embedded print server for connecting to a 10/100/1000Base-TX
	network
	● 1 gigabyte (GB) of random access memory (RAM)
	● Automatic two-sided printing
	● HP Encrypted High Performance Hard Disk

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Documentation availability

NOTE: For information about language support for the HP Color LaserJet Enterprise CP4020-CP4520 Series product, see CD versions and language support on page 13.

The following table lists the availability of HP Color LaserJet Enterprise CP4020-CP4520 Series printingsystem documentation by operating system.

Table 1-2 Documentation availability

Document	Windows XP/Server	Macintosh
	2003/Server 2008/
	Vista/7

HP Color LaserJet Enterprise CP4020-CP4520 Series User Guide (.PDF file)	x	x

HP Color LaserJet Enterprise CP4020-CP4520 Series Install Notes	x

Show Me How content	x

HP Jetdirect Administrator's Guide	x	x

Color Printing Access and Usage	x

HP Driver Preconfiguration User Guide	x

Access to HP LaserJet documents depends on the type of document and its location:

●Some documents can be opened from the CD Browser.

●Some documents appear on the software CD and can be opened by navigating to the folder where they reside.

●Some documents are available on the Web through links in the CD Browser or CD folders. Documents are available in the following file formats:

●Portable Document Format (.PDF). The HP Color LaserJet Enterprise CP4020-CP4520 Series printing-system software CD includes Adobe® Acrobat® Reader for viewing online documentation.

●Compiled HTML (.CHM). When you click a documentation link to a .CHM document, a Microsoft HTML Viewer opens the file on the computer screen.

●Hypertext Markup (.HTM). When you click a documentation link to an .HTM document, a Web browser opens the file on the computer screen.

●Rich Text Format (.RTF). This is a text file. You can navigate to files and open them in Microsoft Word or Microsoft WordPad.

Documentation for the HP Color LaserJet Enterprise CP4020-CP4520 Series is divided into the following categories:

●User documentation

●Administrator documentation

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User documentation

The following figure shows the User Documentation screen, which appears when you click User Documentation on the main screen of the HP Color LaserJet Enterprise CP4020-CP4520 Series printing-system software CD.

Figure 1-1 Installation software CD – User Documentation screen

HP Color LaserJet Enterprise CP4020-CP4520 Series User Guide

The HP Color LaserJet Enterprise CP4020-CP4520 Series User Guide describes the basic product features.

To view this guide from the software CD, follow these steps:

1.In the main screen of the CD browser, click the User Documentation button.

2.Click the User Guide (Web) button.

The guide opens as a PDF file.

NOTE: The version of this guide on the CD is a basic version. The version of this guide availabe on the Web is the most up-to-date version.

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You can also gain access to the file by following these steps:

1.Insert the software CD into the CD-ROM drive.

2.Navigate to the Manuals\<language> folder.

3.Open the file that has the appropriate file name: CP4025_USE_XXWW.PDF CP4525_USE_XXWW.PDF

NOTE: The "XXWW" in the file name corresponds to the language. For instance, the file name for the French version of the guide is CP4525_USE_FRWW.CHM

The HP Color LaserJet Enterprise CP4020-CP4520 Series User Guide is provided as a .PDF file, which is viewable with Adobe Reader and which you can print. To print the guide, follow these steps:

1.In the main screen of the CD browser, click the User Documentation button.

2.Click the User Guide (CD) button. The guide opens.

3.In Adobe Acrobat, click the File menu, and then click the Print menu item.

4.Select a printer, configure the driver if necessary, and then click the Print button You can also gain access to the file by following these steps:

1.Insert the software CD into the CD-ROM drive.

2.Navigate to the Manuals\<language> folder.

3.Open the file that has the appropriate file name: CP4025_USE_XXWW.PDF CP4525_USE_XXWW.PDF

NOTE: The "XXWW" in the file name corresponds to the language. For instance, the file name for the French version of the guide is CP4525_USE_FRWW.PDF

When you have the file open, you can click the File menu, and then click the Save As menu item to save a copy of the file to another location.

HP Color LaserJet Enterprise CP4020-CP4520 Series Install Notes

The HP Color LaserJet Enterprise CP4020-CP4520 Series Install Notes (in .HTM format) contain important information about product features, instructions for installing the printing-system software, and technical assistance.

To view this guide from the software CD, follow these steps:

1.In the main screen of the CD browser, click the User Documentation button.

2.Click the Install Notes button. The guide opens.

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You can also gain access to the file by following these steps:

1.Insert the software CD into the CD-ROM drive.

2.Navigate to the Manuals\<language> folder.

3.Open the file that has the appropriate file name: CP4025_INSTALL-NOTE_XXWW.HTM CP4525_INSTALL-NOTE_XXWW.HTM

NOTE: The "XXWW" in the file name corresponds to the language. For instance, the file name for the French version of the document is CP4525_INSTALL-NOTE_FRWW.HTM.

Show Me How

Click Show Me How on the User Documentation screen of the CD browser to connect to a Web page that provides step-by-step instructions for performing specific tasks, including clearing jams and loading trays.

NOTE: The Show Me How information is only available online. Internet access is required.

Administrator documentation

The following figure shows the Administrator Documentation screen.

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To navigate to this screen, click the Advanced Install Options button on the main screen of the CD browser, and then click the Administrator Documentation button.

Figure 1-2 Installation software CD – Administrator Documentation screen

HP Jetdirect Administrator's Guide

The HP Jetdirect Administrator's Guide is a network administrator's guide (in .PDF format) that contains information about connecting the product directly to a network.

To view this guide from the software CD, follow these steps:

1.In the main screen of the CD browser, click Advanced Install Options, and then click

Administrator Documentation.

2.Click HP Jetdirect Guide.

You can also gain access to the file by following these steps:

1.Insert the software CD into the CD-ROM drive.

2.Navigate to the Manuals\<language> folder.

3.Open the file that has the appropriate file name: HPJDIAG_XXWW.PDF

NOTE: The "XXWW" in the file name corresponds to the language. In French, the file name is HPJDIAG_FRWW.PDF.

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When you have the file open, you can click File and then click Save As to save a copy of the file to another location.

Color Printing Access and Usage

Use the Color Printing Access and Usage option (Internet access required) to enable or disable color printing and to track color usage.

To link to this guide from the software CD, follow these steps:

1.In the main screen of the CD browser, click Advanced Install Options, and then click

Administrator Documentation.

2.Click Color Printing Access and Usage.

HP Driver Configuration User Guide

The HP Driver Preconfiguration User Guide (in .PDF format) describes how to use the associated software utility, which allows IT administrators to customize print-driver settings before deploying them. For more information about HP driver preconfiguration, see HP Driver Configuration on page 30.

To view this guide from the software CD, follow these steps:

1.In the main screen of the CD browser, click Advanced Install Options, and then click

Administrator Documentation.

2.Click HP Driver Preconfiguration User Guide.

You can also gain access to the file by following these steps:

1.Insert the software CD into the CD-ROM drive.

2.Navigate to the Manuals\<language> folder.

3.Open the file that has the appropriate file name: PRECONFIG_SUPPORT_XXWW.PDF

NOTE: The "XXWW" in the file name corresponds to the language. In French, the file name is PRECONFIG_SUPPORT_FRWW.PDF.

When you have the file open, you can click File and then click Save As to save a copy of the file to another location.

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Software availability and localization

This section provides information about the availability of the HP Color LaserJet Enterprise CP4020CP4520 Series printing-system software and related software and firmware. Printing-system software on a CD is available from HP fulfillment centers. For more information, go to the following Web site:

www.hp.com/go/cljcp4025_cdrom or www.hp.com/go/cljcp4525_cdrom

Printing-system software on the Web

All software that is contained on the installation CD is also available on the Web.

Web deployment is the preferred method for obtaining the latest software. The Web site offers an option for automatic e-mail notification about new software releases.

NOTE: This STR describes drivers that are shipped with the printing-system software CD. This STR does not describe any drivers that might be released for use by support personnel.

The HP Color LaserJet Enterprise CP4020-CP4520 Series printing-system software is available for download at the following Web site:

www.hp.com/go/cljcp4025_software or www.hp.com/go/cljcp4525_software

In-box printing-system software CD

The software CD for the HP Color LaserJet Enterprise CP4020-CP4520 Series product contains a variety of files for installing the printing-system software on the computer. This section describes the files that are available on the software CD and provides additional information about support and availability.

The HP Color LaserJet Enterprise CP4020-CP4520 Series printing-system software CD is divided into two partitions, one for Windows operating systems and one for Macintosh operating systems.

The files in each partition include documentation files and files that are required in order to install and uninstall the printing-system components.

HP LaserJet software CD, Windows partition

NOTE: For information about the contents of the Macintosh partition of the HP Color LaserJet Enterprise CP4020-CP4520 Series printing-system software CD, see HP LaserJet software CD, Macintosh partition on page 170.

The root directory in the Windows partition of the software CD contains the AUTORUN.EXE file, the SETUP.EXE file, and the following directories and support files:

●Autorun

●Driver Deployment Utility

●Drivers

●Fonts

●HPSU

●Manuals

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