Heat & Glo LifeStyle VRTIKL-AU User Manual

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Installation & Operation

Instructions

Model:

VRTIKL-AU

FREESTANDING STOVE

AUSTRALIAN GAS ASSOCIATION CERTIFIED

Certificate Number: 7153

CAUTION

DO NOT DISCARD THIS MANUAL

• Important operating

• Read, understand and follow

• Leave this manual with

and maintenance

these instructions for safe

party responsible for use

instructions included.

installation and operation.

and operation.

DO DISCARDNOT

WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury, or death.

Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

What to do if you smell gas

-Do not try to light any appliance.

-Do not touch any electrical switch. Do not use any phone in your building.

-Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

-If you cannot reach your gas supplier, call the fire department.

Installation and service must be performed by a qualified installer, service agency, or the gas supplier.

WARNING

HOT! DO NOT TOUCH.

SEVERE BURNS MAY RESULT. CLOTHING IGNITION MAY RESULT.

Glass and other surfaces are hot during operation and cool down.

• Keep children away.

CAREFULLY SUPERVISE children in same room as appliance.

Alert children and adults to hazards of high temperatures.

Do NOT operate with protective barriers open or removed.

Keep clothing, furniture, draperies and other combustibles away.

Installation and service of this gas stove should be performed by qualified personnel.

Heat & Glo • VRTIKL-AU2123-900• 7/07

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Table of Contents

1 Listing and Code Approvals

A. Design and Installation Considerations . . . . . . . . . . . . . . . 4

B. Non-CombustibleMaterials Specification. . . . . . . . . . . . . . 4

C. Combustible Materials Specification . . . . . . . . . . . . . . . . . 4

D. Inspect Appliance and Components. . . . . . . . . . . . . . . . . . 4

2 Framing and Clearances

A. Selecting Appliance Location . . . . . . . . . . . . . . . . . . . . . . . 5 B. Clearances to Combustibles . . . . . . . . . . . . . . . . . . . . . . . 5 C. Optional Stone Surround Installed . . . . . . . . . . . . . . . . . . . 6

3 Termination Locations

A. Flue Termination Minimum Clearances . . . . . . . . . . . . . . . 7

4 Flue Information

A. Flue Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

B. Use of Elbows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

C. Measuring Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

D. Flue Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

E. Horizontal Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

F. Slim Line Heat Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

G. Vertical Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

H. Vertical Flue Restrictor . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

5 Gas Information

A. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 21

B. Gas Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

6 Electrical Information

A. Ignition System Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

7 Appliance Setup

A. Remove Glass Door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 B. Remove Shipping Materials . . . . . . . . . . . . . . . . . . . . . . . 23 C. Unbolting Appliance from the Pallet . . . . . . . . . . . . . . . . . 23 D. Leveling and Lagging Down the Appliance . . . . . . . . . . . 23 E. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 F. Top to Rear Flue Conversion . . . . . . . . . . . . . . . . . . . . . . 24 G. Positioning the Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 H. Placing Mineral Wool . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

8 Operating Instructions

A. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . 27 B. Lighting the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 C. After Appliance is Lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 D. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 29

9 Maintaining and Servicing Appliance

A. Front Door Glass Assembly Removal . . . . . . . . . . . . . . . 30

B. Maintenance Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

10 Troubleshooting

A. Electronic Ignition System . . . . . . . . . . . . . . . . . . . . . . . . 32

11 Reference Materials

A. Appliance Dimension Diagram Without Stone Surround . 33 B. Appliance Dimension with Stone Surround Diagram . . . . 34 C. Flue Components List . . . . . . . . . . . . . . . . . . . . . . . . . . 35 D. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 E. Warranty Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 F. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Heat & Glo • VRTIKL-AU2123-900• 7/07

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5 Gas Information

A. Gas Pressure Requirements

B. Gas Connection

Pressure requirements for VRTIKL-AUStoves are shown in Table 1 below.

Two taps are provided on the right hand side of the gas control for a test gauge connection to measure the inlet and outlet pressures. See Section 10: Maintaining and Servicing the Appliance.

The stove and its individual shut-offvalve must be disconnected from the gas supply piping system during any pressure testing of the system at test pressures in excess of 60 mbar.

If the stove must be isolated from the gas supply piping system by closing an individual shut-offvalve, it must be of thehandle-lesstype.

WARNING

Fire Risk. Explosion Hazard.

High pressure will damage valve.

• Disconnect gas supply piping BEFORE pressure testing gas line at test pressures above 6 kPa.

Close the manual shutoff valve BEFORE pressure testing gas line at test pressures equal to or less than 6kPa..

Table 1

 

Natural Gas

Propane

 

 

 

Minimum Inlet Pressure

1.13 kPa

2.75 kPa

 

 

 

Outlet Pressure

.80 kPa

2.40 kPa

 

 

 

Max. Gas Consumption

26.7 mJ

24.5 mJ

 

 

 

Burner Injector

2.53 mm

1.45 mm

 

 

 

Note: Have the gas supply line installed in accordance with local building codes by a qualified installer approved and/or licensed as required by the locality.

Note: Before the first firing of the stove, the gas supply line should be purged of any trapped air.

Leak test all gas line points and the gas control valve prior to and after starting the gas stove.

WARNING

CHECK FOR GAS LEAKS

Explosion Risk

Fire Risk

Asphyxiation Risk

Check all fittings and connections.

Do not use open flame.

After the gas line installation is complete, all connections must be tightened and checked for leaks with a commercially-available,non-corrosiveleak check solution. Be sure

to rinse off all leak check solution following testing.

Fittings and connections may have loosened during shipping and handling.

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6 Electrical Information

A. Ignition System Wiring

This gas stove is equipped with an electronic ignition system which operates on a 6 volt system.

The batteries are located within the ignition module which is located behind the glass door assembly. A wiring diagram is shown in Figure 7.1.

The ignition module requires four AA batteries (not included).

CAUTION

Battery polarity must be correct or module damage will occur.

WARNING

Shock hazard.

Replace damaged wire with type 105º C rated wire.

Wire must have high temperature insulation.

CAUTION

Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation. Verify proper operation after servicing.

 

FLAME SPARKER/

 

 

SENSOR

VALVE

 

PILOT

 

 

IGNITION MODULE

REMOTE

 

CONTROL

 

6VDC

ANT.

 

 

ON/OFF

 

 

WALL SWITCH

 

 

IGNITION

 

 

MODULE

 

 

(6V)

 

BATTERY PORT

 

 

(4 AA BATTERIES)

 

 

 

THERMOCOUPLE

 

 

BLOCK

 

ON/OFF

(CONNECTED TO

 

BACK OF VALVE)

 

SWITCH

 

 

 

 

VALVE

 

PILOT GAS LINE

 

 

CONNECTED TO

 

 

BACK OF VALVE

 

Figure 6.1

Electronic Ignition Wiring Diagram

 

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Heat & Glo • VRTIKL-AU2123-900• 7/07

 

7 Appliance Setup

A. Remove Glass Door

Remove the front door assembly by pulling bottom of front away from gas stove and lifting it off of the hooks on top of the stove. Set door assembly aside.

B. Remove Shipping Materials

Remove shipping materials from inside or underneath the firebox.

The gas line is shipped inside back panel. To access the gas line remove the top plate from the gas stove. Remove and retain the two Allen head screws that hold the back panel in place. Replace panel when finished.

ALLEN HEAD SCREWS

Figure 7.1

C. Unbolting Appliance from the Pallet

The gas stove is bolted and screwed to the pallet for shipping. Use a 1/2 in. socket to remove the bolt in center of bottom plate. Use a Phillips screwdriver to remove the two screws in the front of the bottom plate and the two screws holding the metal strap across the back of the gas stove. Refer to Figure 7.2 for locations.

D. Leveling and Lagging Down the Appliance

SECURING THE GAS STOVE

IS REQUIRED.

WARNING

Fire Risk.

Odor Risk.

Tipping Risk

Install gas stove on a stable, level platform/ floor strong enough to support gas stove without tipping.

USE wood flooring, ceramic tile, brick hearth

or high pressure laminate flooring applied directly over the sub-flooringmaterial.

LEVELING

SCREWS

LAG BOLT

HOLE

 

Figure 7.3

 

After unbolting the gas stove from the pallet, insert two

Figure 7.2

1/4 20 x 1-1/2(or equivalent) counterscrews.

 

Using pliers, adjust the counterscrews to level the gas

 

stove.

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CLEARANCE

HOLE

Figure 7.4

The manufacturer recommends securing the lag bolt from the component bag in the center hole in the bottom plate (clearance hole). This bolt will help to prevent tipping forward.

Figure 7.5

Using pliers, adjust the counter screws to level the gas stove.

E. Accessories

Install approved accessories per instructions included with accessories.

WARNING

Shock or fire risk.

Use ONLY optional accessories approved for this appliance.

Using non-listedaccessories voids warranty.

Using non-listedaccessories may result in a safety hazard.

Only Hearth & Home Technologies approved

accessories may be used safely.

F. Top to Rear Flue Conversion

KIT CONTENTS: Top cover (without hole); Back panel (with hole).

1.Remove the front door assembly by pulling bottom of front away from gas stove and lifting it off of the hooks on top of the gas stove. Set door aside.

ON TOP OF APPLIANCE:

2.Remove the top plate with hole and discard. (Figure 7.7)

Figure 7.7

3.Remove and retain the Allen head screws that hold the solid back panel in place (Figure 7.8). Remove and discard the solid back panel.

INNER EXTENSION COLLAR

DV ADAPTER

ALLENHEAD

SCREWS

Figure 7.8

4.Remove the inner extension collar (Shown in Figure 7.8) and set aside.

5.Remove the four screws from the DV adapter collar (Figure 7.8). Set aside DV adapter collar and screws.

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Heat & Glo • VRTIKL-AU2123-900• 7/07

ON BACK OF APPLIANCE:

6.Remove the four screws from the cover plate on rear of gas stove. Set cover plate aside. Retain screws. (See Figure 7.9). Attach DV adapter collar in its place. Install the inner extension collar.

INNER EXTENSION COLLAR

Figure 7.9

7.Install the cover plate with gasket to the top of gas stove with screws previously removed (Figure 7.10).

Figure 7.10

ON TOP OF APPLIANCE:

8.Install the new back panel (without hole) to the rear of gas stove. Replace the Allen head screws removed in Step 3 to hold the back panel in place.

9.Install the new top as shown in Figure 7.11.

Figure 7.11

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G. Positioning the Logs

While still breakable, the logs do not become fragile until after the gas stove is burned and they have cured. After curing, any handling must be done with care as breakage can easily occur.

PLEASE NOTE: Logs have been designed to work specifically with the burner of this gas stove. Exact placement will ensure proper operation of your gas stove.

Figure 7.13

Figure 7.14

Place log #1 into the cradle in the burner. Lean the log back towards right corner of firebox.

Figure 7.15

Locate log #2 over the pin in log #1 and into notch in log #1. Lean the log back toward the left corner of the firebox.

H. Placing Mineral Wool

WARNING

Explosion Risk.

Follow ember placement instructions in manual.

Do NOT place embers directly over burner ports.

Replace ember material annually.

Improperly placed embers interferes with proper burner operation.

Figure 7.16

Apply 15 mm size pieces sparingly along ports as shown. Do not block ports.

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Heat & Glo • VRTIKL-AU2123-900• 7/07

8 Operating Instructions

A. Before Lighting Appliance

Read this entire manual prior to using the appliance. Failure to follow the instructions may result in property damage, bodily injury, or even death.

Remove all shipping materials from inside and/or underneath the firebox.

Review proper placement of logs and mineral wool.

Check the wiring.

Check the baffle adjustment.

Ensure that there are no gas leaks.

Ensure that the glass is sealed and in the proper position.

Ensure that the flow of combustion and ventilation air is not obstructed (front grilles and flue terminations).

WARNING

Glass door must be in place when appliance is operating.

Risk of:

Combustion Fumes

Fire

Do NOT operate appliance with glass door removed.

Open viewing glass for servicing only.

Glass door MUST be in place and sealed before operating appliance.

Only use glass door certified for use with appliance.

Glass replacement should be done by qualified technician.

WARNING

HOT! DO NOT TOUCH.

SEVERE BURNS MAY RESULT. CLOTHING IGNITION MAY RESULT.

Glass and other surfaces are hot during operation and cool down.

Keep children away.

CAREFULLY SUPERVISE children in same room as appliance.

Alert children and adults to hazards of high temperatures.

Do NOT operate with protective barriers open or removed.

Keep clothing, furniture, draperies and other combustibles away.

WARNING

Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Refer to the owner’s information manual provided with this appliance. For assistance or additional information consult a qualified installer, service agency or the gas supplier.

WARNING

Do NOT use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.

WARNING

Risk of Fire

Risk of Burns

• Do not remove guard. The guard is fitted to this appliance to reduce the risk of fire or injury from burns and no part of it should be permanently removed. For protection of young children or the infirm, a secondary guard is required.

WARNING

Risk of Fire

Risk of Burns

Do not place articles on or against this appliance.

Do not use or store flammable materials near this appliance.

Do not spray aerosols in the vicinity of this appliance while it is in operation.

Heat & Glo • VRTIKL-AU2123-900• 7/07

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B. Lighting the Appliance

Electronic Ignition

FOR YOUR SAFETY

READ BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life.

A.This heater is equipped with an electronic pilot ignition device which automatically lights the burner. Do not try to light the burner by hand.

B.BEFORE LIGHTING, smell all around the heater area for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

Do not touch any electric switch; do not use any phone in your building.

Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

If you cannot reach your gas supplier, call the fire department.

C.Do not use this fireplace if any part has been under water. Immediately call a qualified service technician to inspect the heater and to replace any part of the control system and any gas control which has been under water.

WARNING: CAUTION:

Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Refer to the owner’s information manual provided with this fireplace.

This heater needs fresh air for safe operation and must be installed so there are provisions for adequate combustion and ventilation air.

If not installed, operated, and maintained in accordance with the manufacturer’s instructions, this product could expose you to substances in fuel or fuel combustion.

Keep burner and control compartment clean. See installation and operating instructions accompanying heater.

Hot while in operation. Do not touch. Keep children, clothing, furniture, gasoline and other liquids having flammable vapors away.

Do not operate the heater with panel(s) removed, cracked or broken. Replacement of the panel(s) should be done by a licensed or qualified service person.

NOT FOR USE

WITH SOLID FUEL

For use with natural or propane gases.

LIGHTING

INSTRUCTIONS

1.This heater is equipped with an ignition device which automatically lights the burner. Do not try to light the burner by hand.

2.Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow “B” in the Safety Information located on the left side of this page. If you don’t smell gas, go to next step.

3.To light the burner, simultaneously

press the star and uparrow buttons on the remote control until a short acoustic signal confirms the start sequence has begun.

4.If the heater will not operate, check the batteries then follow the instructions “To Turn Off Gas to Heater” and call your service technician or gas supplier.

TO TURN OFF

GAS TO HEATER

1.Push the ‘OFF’ button on remote.

2.Remove batteries from receiver.

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Heat & Glo • VRTIKL-AU2123-900• 7/07

C. After Appliance is Lit

Initial Break-inProcedure

When you light the appliance, you may notice that it produces heat which does have an associated odor or smell. If you feel this odor is excessive it may require the initial three to four hour continuous burn on high followed by a second burn up to 12 hours to fully drive off any odor from paint and lubricants used in the manufacturing process. Condensation of the glass is normal.

NOTE: The appliance should be run three to four hours on the initialstart-up.Turn it off and let it cool completely. Remove and clean the glass. Replace the glass and run the appliance for an additional 12 hours. This will help to cure the products used in the paint and logs.

During this break-inperiod it is recommended that some windows in the house be opened for air circulation. This will help avoid setting off smoke detectors, and help eliminate any odors associated with the appliance’s initial burning.

WARNING

Fire Risk.

High Temperatures.

Keep combustible household items away from appliance.

Do NOT obstruct combustion and ventilation air.

Do NOT place combustible items on top of or in front of appliance.

Keep furniture, draperies away from appliance.

CAUTION

Prevent accidental appliance operation when not attended.

Unplug or remove batteries from remote control if absent or if appliance will not be used for an extended period of time.

Property damage possible from elevated temperatures.

CAUTION

Smoke and odors released during initial operation.

Open windows for air circulation.

Leave room during initial operation.

Smoke may set off smoke detectors.

Smoke and odors may be irritating to sensitive individuals.

WARNING

Fire Hazard.

Keep combustible materials, gasoline and other flammable vapors and liquids clear of appliance.

Do NOT store flammable materials in the appliance’s vicinity.

• Do NOT use gasoline, lantern fuel, kerosene, charcoal lighter fluid or similar liquids in this appliance.

• Combustible materials may ignite.

D. Frequently Asked Questions

ISSUE

SOLUTIONS

Condensation on the glass

This is a result of gas combustion and temperature variations. As the gas stove warms,

 

this condensation will disappear.

 

 

Blue flames

This is a result of normal operation and the flames will begin to yellow as the gas stove

 

is allowed to burn for 20 to 40 minutes.

 

 

Odor from gas stove

When first operated, this gas stove may release an odor for the first several hours.

 

This is caused by the curing of the paint and the burning off of any oils remaining from

 

manufacturing.

 

 

Film on the glass

This is a normal result of the curing process of the paint and logs. Glass should be

 

cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the

 

manufacturing process. A non-abrasivecleaner such as gas stove cleaner may be

 

necessary. See your dealer. Ensure glass has cooled before cleaning.

 

 

Metallic noise

Noise is caused by metal expanding and contracting as it heats up and cools down,

 

similar to the sound produced by a furnace or heating duct. This noise does not affect

 

the operation or longevity of the gas stove.

 

 

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9 Maintaining and Servicing Appliance

Although the frequency of appliance servicing and maintenance will depend on use and the type of installation, a qualified service technician should perform an appliance checkup at the beginning of each heating season.

WARNING

Risk of injury or property damage.

Before servicing:

Turn off gas.

Remove batteries from remote control to disable it.

Ensure appliance is completely cooled.

After servicing:

Replace any screen or barrier that was removed.

Reinstall and reseal any flueing removed for servicing.

Replace batteries in remote control.

A.Front Door Glass Assembly Removal

Remove the front door assembly by pulling bottom of front away from gas stove and lifting it off of the hooks on top of the gas stove (see Figure 8.18).

Figure 8.18

WARNING

Annual inspection by qualified technician recommended.

Check:

Condition of glass, glass assembly and glass seal.

Obstructions of combustion and ventilation air.

Burner ignition and operation.

Burner air shutter adjustment

Gas connections and fittings.

Obstructions of termination cap.

Clean:

Glass

Air passageways, grilles, control compartment

Burner, burner ports

Risk of:

Fire

Delayed ignition or explosion

Exposure to combustion fumes

Odors

CAUTION

Handle glass assembly with care.

NOTE: Clean glass after initial3-4hours operation.

Longer operation without cleaning glass may cause a permanent white film on glass.

When cleaning glass door:

Avoid striking, scratching or slamming glass.

Do NOT use abrasive cleaners.

Use a hard water deposit glass cleaner on white film.

Do NOT clean glass when hot.

Turn off appliance after 3-4hours of operation and ALLOW TO COOL.

Remove and clean glass assembly.

Replace glass assembly and operate appliance for additional 12 hours.

Refer to maintenance instructions.

WARNING

Inspect external vent cap regularly.

Ensure no debris blocks cap.

Combustible materials blocking cap may ignite.

Restricted air flow affects burner operation.

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B. Maintenance Tasks

Inspect

 

Maintenance Tasks

Doors

1.

Inspect for scratches, dents or other damage and repair as necessary.

 

2.

Verify no obstructions to air flow.

 

3.

Verify maintenance of proper clearance to combustible household objects.

Gasket Seal, Glass

1.

Inspect gasket seal and its condition.

Assembly and Glass

2.

Inspect glass for scratches and nicks that can lead to breakage when exposed to heat.

 

3.

Confirm there is no damage to glass or glass frame, Replace as necessary.

 

4.

Verify that latches engage properly and glass attachment components are intact and operat-

 

ing properly. Replace as necessary.

 

5.

Clean glass. Replace glass assembly if severely coated with silicate deposits that cannot be

 

removed.

Valve Compartment

1.

Vacuum and wipe out dust, cobwebs, debris or pet hair. Use caution when cleaning these

and Firebox Top

areas. Screw tips that have penetrated the sheet metal are sharp and should be avoided.

 

2.

Remove any foreign objects.

 

3.

Verify unobstructed air circulation.

Logs

1.

Inspect for broken, damaged, or missing logs. Replace as necessary.

 

2.

Verify correct log placement and no flame impingement causing sooting. Correct as necessary.

Firebox

1.

Inspect for paint condition, warpage, corrosion or perforation. Sand and repaint as necessary.

 

2.

Replace gas stove if firebox has been perforated.

Burner Ignition and

1.

Verify burner is properly secured and aligned with pilot or igniter.

Operation

2.

Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace burner if

 

necessary.

 

3.

Replace ember material with new 15 mm pieces. Do not block ports or obstruct lighting paths.

 

4.

Check for smooth lighting and ignition carryover to all ports. Verify there is no ignition delay.

 

5.

Inspect for lifting and other flame problems.

 

6.

Inspect orifice for soot, dirt or corrosion.

 

7.

Verify manifold and inlet pressures. Adjust regulator as required.

 

8.

Inspect pilot flame strength. Clean or replace orifice as necessary.

 

9.

Inspect thermocouple sensor rod for soot, corrosion and deterioration. Clean with emery

 

cloth or replace as required.

 

10. Verify millivolt output. Replace as necessary.

Flueing

1.

Inspect flueing for blockage or obstruction such as bird nests, leaves, etc.

 

2.

Confirm that termination cap remains clear and unobstructed by plants, etc.

 

3.

Verify that termination cap clearance to subsequent construction (building additions, decks,

 

fences or sheds) has been maintained.

 

4.

Inspect for corrosion or separation.

 

5.

Verify weather stripping, sealing and flashing remains intact.

Remote Control

1.

Verify operation of remote.

 

2.

Replace batteries in remote transmitters and battery-poweredreceivers.

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31

10 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-freeservice. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

A. Electronic Ignition System

 

Symptom

 

Possible Causes

Corrective Actions

 

 

 

 

 

1.

No transmission, motor

 

Receiver must learn

Press and hold the receiver’s reset button until you hear 2 acoustic

 

does not turn.

 

new code.

signals. After the second longer acoustic signal, release the reset

 

 

A.

 

button and within the subsequent 20 seconds, press the down arrow

 

 

 

 

on the remote handset until you hear an additional long acoustic

 

 

 

 

signal confirming the new code is set.

2.

No ignition. No tone.

A.

Receiver

Replace receiver and reprogram code.

 

 

 

 

 

3.

No ignition; one 5 sec-

A.

ON/OFF switch is in

Push switch to ON position.

 

onds continuous tone

OFF position.

 

 

 

 

 

(7 shorts beeps might

B.

Loose wire.

Secure wire.

 

be heard prior to the 5

C.

Receiver.

Replace receiver and reprogram.

 

seconds tone).

 

 

 

 

 

 

 

 

D.

Bent pins on 8 wire

Straighten pins on 8 wire connector.

 

 

connector.

 

 

 

 

 

 

 

E.

Valve.

Replace valve.

4.

No pilot flame and con-

A.

Air in the pilot supply

Purge the line or start ignition several times.

 

trol continues to spark.

line.

 

 

 

 

 

 

B.

Thermocouple circuit

Check polarity of the thermocouple wires.

 

 

wired incorrectly.

 

 

 

 

 

 

 

C.

No spark at pilot

Check spark gap, check wiring connection. Check for spark in loca-

 

 

burner.

tion along cable.

 

 

 

 

 

D.

Valve.

Replace valve. Do not over tighten.

 

 

E.

Over tightened ther-

Replace valve and thermocouple interrupter.

 

 

mocouple interrupter.

 

 

 

 

 

 

 

F.

Receiver.

Replace receiver and reprogram code.

5.

Pilot is lit and control

 

Receiver.

Replace receiver and reprogram code.

 

continues to spark. Valve

 

 

 

 

shuts off after 10-30

A.

 

 

 

seconds. Valve operates

 

 

 

 

manually.

 

 

 

6.

Pilot is lit, sparking stops

A.

Thermocouple.

Replace thermocouple.

 

if a flame is present.

B.

Low inlet pressure to

Confirm sufficient inlet pressure to the valve. Adjust or replace inlet

 

Valve shuts off after 10-

valve.

regulator if necessary.

 

 

 

60 seconds. Valve does

C.

Valve.

Replace valve. Do not tighten the thermocouple interrupter.

 

not work manually.

 

 

 

 

 

 

7.

3 short beeps while the

 

Batteries are low.

Replace batteries - quality alkaline recommended. WARNING: Cre-

 

motor turns.

A.

 

ating an electrical short between the batteries/battery box and metal

 

 

 

 

parts of the appliance may render the receiver inoperable.

8.

Pilot flame lights but

 

Manual override

Turn Manual override know to ON position.

 

there is no main gas

A.

know (if equipped) is

 

 

flow.

 

in MAN position.

 

 

 

B.

Valve turned don to

Turn flame to high fire by pressing up button on remote handset.

 

 

pilot flow.

 

 

 

 

 

 

 

C.

Low inlet pressure to

Confirm sufficient inlet pressure to the valve. Adjust or replace inlet

 

 

valve.

regulator if necessary.

 

 

 

 

 

D.

Valve.

Replace valve.

9.

Pilot sparks, but pilot will

 

Correct gas supply.

Verify that incoming gas line ball valve is “open”. Verify that inlet

 

not light.

A.

 

pressure reading is within acceptable limits, inlet pressure must not

 

 

 

 

exceed 5 kPa.

 

 

B.

Ignitor gap is too

Verify that spark gap from ignitor to pilot hood is .43 cm.

 

 

large.

 

 

 

 

 

 

 

C.

Module is not

Verify module is securely grounded to metal chassis of stove.

 

 

grounded.

 

 

 

 

 

32

Heat & Glo • VRTIKL-AU2123-900• 7/07

11 Reference Materials

A. Appliance Dimension Diagram Without Stone Surround

Dimensions are actual appliance dimensions. Use for reference only. For framing dimensions and clearances refer to Section 3.

A

C

B

D

Height includes 9.53 mm hearth pad.

E

F

G

Hearth Pad

H

I

 

A

B

C

D

E

F

G

H

I

Millimeters

479

1045

1035

403

76

181

762

733

867

 

 

 

 

 

 

 

 

 

 

Figure 11.1 Appliance Dimensions

Heat & Glo • VRTIKL-AU2123-900• 7/07

33

B. Appliance Dimension with Stone Surround Diagram

A

B

D

E

C

Hearth Pad

F

Height includes 9.53 mm hearth pad.

G

Height includes 9.53 mm hearth pad.

 

A

B

C

D

E

F

G

Millimeters

753

620

768

83

428

867

1126

Figure 11.2 Appliance Dimensions with Stone Surround

34

Heat & Glo • VRTIKL-AU2123-900• 7/07

C. Flue Components List

COMPONENTS

 

Ceiling Support / Wall Thimble, Black

656-230

 

 

150 mm Pipe Length, Black

908B

 

 

220 mm Pipe Length, Black

907B

 

 

310 mm Pipe Length, Black

906B

 

 

600 mm Pipe Length, Black

904B

 

 

910 mm Pipe Length, Black

903B

 

 

1210 mm Pipe Length, Black

902B

 

 

280 - 370 mm Pipe Length, Black

911B

 

 

310 - 430 mm Pipe, Adjustable, Black

912B

90 degree Elbow, Black

990B

 

 

150 mm Pipe

SL-06D

 

 

220 mm Pipe

SL-09D

 

 

310 mm Pipe

SL-12D

 

 

600 mm Pipe

SL-24D

 

 

910 mm Pipe

SL-36D

 

 

1210 mm Pipe

SL-48D

 

 

90 degree Elbow

SL-90D

 

 

Storm Collar

SL-SCD

 

 

Ceiling Firestop

SL-FCD

 

 

Wall Firestop

SL-FWD

 

 

Pipe Support Strap

SL-PSD

 

 

Decorative Radius Cover

DRC-RADIUS

 

 

Slim Line Heat Shield

HTI-DV-WT

 

 

TERMINATION KITS

 

Trapezoid Termination Kit 197 mm - 280 mm, 2 Firestops

SLK-01TRD

 

 

Vertical Termination Cap - High Wind

SLK-991DA

 

 

Heat & Glo • VRTIKL-AU2123-900• 7/07

35

D. Service Parts

VRTIKL-AU

 

 

Service Parts Diagram

Beginning Manufacturing Date: July 2007

VRT-GY-N-AU,VRT-BZ-N-AU

Ending Manufacturing Date: ______

VRT-GY-P-AU,VRT-BZ-P-AU

 

1

2

20 19

3

4

5

6

7

8

18

9

10

17

 

16

15

Log Set Assembly

 

14

11

13

12

Part number list on following page.

36

Heat & Glo • VRTIKL-AU2123-900• 7/07

Service Parts

Service Parts List

VRTIKL-AU

IMPORTANT: THIS IS DATED INFORMATION. The most current information is located on your dealers’ VIP site. When ordering, supply serial and model numbers to ensure correct service parts.

ITEM

DESCRIPTION

SERIAL #

PART NUMBER

 

Log Set Assembly

 

7031-033

1

Removable Top

 

2123-012

2

Top Assembly

 

7031-013

3

Adaptor 4 inch flue collar

 

200-2470

4

DV Adaptor

 

7000-162

5

Adaptor Gasket

 

460-0610

6

Side Assembly Left

 

2123-027

7

Firebox Assembly

 

2123-004

 

Heat Shield

 

2123-124

8

Latch Assembly Upper

 

2123-120

9

Glass Frame Assembly

 

2123-005

10

Front Door Assembly, Bronze

 

2123-028

Front Door Assembly, Gray

 

2123-016

 

 

11

Firebox Bottom Assembly N

 

2123-002

Firebox Bottom Assembly P

 

2123-003

 

 

12

Control Cable, 8 Pin Connector

 

2098-143

13

Control Module

 

2098-142

14

Control Wire

 

2098-148

15

Access Door assembly

 

7031-023

16

Latch Assembly Lower

 

386-122A

17

Side Assembly Right

 

2123-026

18

Back Panel Assembly

 

7031-021

19

Cover Plate

 

7010-159

20

Cover Plate Gasket

 

7010-160

 

Bottom Plate Assembly

 

2123-015

 

Blower Bracket

 

7000-194

 

Air Deflector

 

2123-157

 

Multi-FunctionRemote

 

REM-DLX-CE

 

Multi-FunctionWall Switch

 

WSK-DLX-CE

 

Front Glass, Gray

 

PAL-GLS-GY

 

Front Glass, Bronze

 

PAL-GLS-BZ

 

Hearth Pad, Gray

 

HP-PAL-GY

 

Hearth Pad, Bronze

 

HP-PAL-BZ

 

Blower With Rheostat

 

GFK-240V

 

Adaptor Plug 240V-6V

 

2098-144

 

Power Cord-240V

 

546-251A

 

Top Vent Conversion Kit

 

TR-VRT-AU

 

Touch Up Paint (Pewter)

 

TUPP-12

 

Conversion Kit (N to P)

 

N2P-VRT-AU

 

Conversion Kit (P to N)

 

P2N-VRT-AU

 

Pilot Orifice N

 

2098-518

 

Pilot Orifice P

 

2098-512

Additional service part numbers may appear on following page.

Heat & Glo • VRTIKL-AU2123-900• 7/07

37

Service Parts

VRTIKL-AU

Valve Assembly Parts List

Beginning Manufacturing Date: July 2007

 

Ending Manufacturing Date: ______

Valve Assembly

1

2

3

4

5

7

13

6

8

12

11

10

9

IMPORTANT: THIS IS DATED INFORMATION. The most current information is located on your dealers’ VIP site. When ordering, supply serial and model numbers to ensure correct service parts.

ITEM

DESCRIPTION

SERIAL #

PART NUMBER

1

Log Bracket

 

7031-282

2

Pilot Assembly N

 

2098-050

Pilot Assembly P

 

2098-051

 

 

3

Pilot Bracket

 

7031-280

4

Burner Support

 

7031-279

5

Orifice N (#39C)

 

582-839

Orifice P (.057C)

 

582-057

 

 

6

Valve Bracket

 

2111-186

7

Burner N

 

2123-017

Burner P

 

2123-022

 

 

8

Burner Shelf

 

2123-126

9

Switch Assembly, Maxitrol

 

2098-145

10

Valve N

 

2098-130

Valve P

 

2098-131

 

 

11

Thermocouple Block

 

2098-146

12

Flex Gas Connector

 

2098-022

13

Flex Tube Assembly

 

7000-156

38

Heat & Glo • VRTIKL-AU2123-900• 7/07

E. Warranty Policy

HEAT & GLO

LIMITED 10 YEAR WARRANTY

In order to presumptively establish the dates to which your HEAT & GLO Limited Warranty runs, you must mail the completed warranty card to HEAT & GLO, 20802 Kensington Boulevard, Lakeville, MN 55044, USA, within 60 days of the date of the stove installation. If you fail to do so, you may be required to prove the date of installation before warranty work can be performed.

The warranty exclusions and limitations of liability are effective upon installation of the stove.

Subject to the conditions set forth herein, HEAT & GLO, a brand of Hearth & Home Technologies, Inc. (“HEAT & GLO”) extends the following warranty with respect to HEAT & GLO.

If HEAT & GLO is reasonably satisfied that any part or portion of the stove covered by this Limited Warranty is defective in material or workmanship under normal use and service as described in the User’s Manual, HEAT & GLO will take the following actions:

1.If the defect is reported during the first year from the date of installation (stainless steel burners and fiber logs are covered for 3 years), HEAT & GLO will replace or repair the defective components at its sole expense. The decision whether to replace a component shall be made at HEAT & GLO’s sole discretion. This Limited Warranty does not cover components broken during shipping, misuse or careless handling. HEAT & GLO shall not be responsible for any indirect, incidental, or consequential damages or for any costs other than those incurred by HEAT & GLO to repair or replace the defective component. If components (including venting) other than factory approved components are used, all warranty and liability on the stove is voided. Defects reported after the first year will not be covered by warranty unless they fall within the purview of paragraph 2 or 3 below.

2.If the following defects are reported during the second year after the date of installation, HEAT & GLO will supply replacement parts at the current wholesale price: defective electrical or manual components, optional components or accessories, and glass panels (not including glass panels broken during misuse or careless handling). HEAT & GLO shall not be responsible for any labor, transportation or other costs. Furthermore, it shall not be liable for any indirect, incidental or consequential damages.

3.HEAT & GLO will replace or repair a defective firebox or heat exchanger, at any time during the 10 years from the date of installation. The decision whether to replace the defective component shall be made at HEAT & GLO’s sole discretion. HEAT & GLO shall not be responsible for any indirect, incidental or consequential damages or for any costs other than those incurred by HEAT & GLO to repair or replace the defective component.

This Limited Warranty is the exclusive remedy available to you. If HEAT & GLO cannot effectively resolve a warranty problem in an expedient and cost-effectivemanner, it can discharge its entire warranty liability by refunding the price of the product to you.

Products made by other manufacturers, whether sold with the stove or added thereafter, are NOT covered by this Limited Warranty. The use of other unauthorized components will make this warranty null and void. This Limited Warranty will also be void if the appliance is not installed by a qualified installer in accordance with the Installation Instructions. Furthermore, the Limited Warranty will be void if the stove is not operated, at all times, according to the User’s Manual furnished with the stove. Any service work must be performed by authorized service representatives.

EXCEPT TO THE EXTENT PROVIDED BY LAW, NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THE FIREPLACE PRODUCT. In States that do not allow limitations on how long an implied warranty lasts, or do not allow exclusion of indirect damages, those limitations or exclusions may not apply to you. You may also have additional rights not covered in this Limited Warranty.

HEAT & GLO reserves the right to make changes at any time, without notice, in design, material, specifications and prices. It also reserves the right to discontinue styles and products.

Please complete this information and retain this warranty in a safe place for future reference:

Installation Date:_______ Model #_________ Serial #__________ Installing Contractor:__________________

Heat & Glo • VRTIKL-AU2123-900• 7/07

39

F. Contact Information

Heat & Glo, a brand of Hearth & Home Technologies, Inc. 20802 Kensington Boulevard

Lakeville, MN 55044, USA

CAUTION

Do NOT discard this manual.

Important operating and maintenance instructions included.

Read, understand and follow these instructions for safe installation and operation.

Leave this manual with party responsible for use and operation.

Please contact your Heat & Glo dealer with any questions or concerns.

For the location of your nearest Heat & Glo dealer, please visit www.heatnglo.com

For Service or Replacement Parts Contact:

Melbourne

Perth

Sydney

Jetmaster

Fireplace Corner

Jetmaster

444 Swan Street

277 Lord Street

10 Martin Avenue

Richmond 3121

East Perth 6000

Arncliff 2205

(03) 9429-5573

(08) 9228-2600

(02) 9597-7222

Your Records for Model:

VRTIKL-AUBalanced Flue Gas Appliance

 

 

DEALERSHIP WHERE PURCHASED:

SERIAL NUMBER:

__________________

______________________________________

DATE PURCHASED:

__________________

_______________________________________

DATE INSTALLED:

__________________

_______________________________________

 

 

DEALER TELEPHONE: __________________

THIS PRODUCT MAY BE COVERED BY ONE OR MORE OF THE FOLLOWING PATENTS:

(United States) 4593510, 4686807, 4766876, 4793322, 4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356, 5341794, 5347983, 5429495, 5452708, 5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485, 5931661, 5941237, 5947112, 5996575, 6006743, 6019099, 6048195, 6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079, 6439226, 6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2, 6729551, 6736133, 6748940, 6748942, D320652, D445174, D462436; (Canada) 1297749, 2195264, 2225408; (Australia) 543790;586383; (Mexico) 97-0457;(New Zealand) 200265; or other U.S. and foreign patents pending.

40

Heat & Glo • VRTIKL-AU2123-900• 7/07