Frigidaire JGBP32 User Manual
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Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

Possible Causes

What To Do

 

 

 

Top burners do not light

Plug on range is not completely

Make sure electrical plug is plugged into a live, properly

or do not burn evenly

inserted in the electrical outlet.

grounded outlet.

Burner hole or slits on the side Remove the burners (on models with standard twinof the burner may be clogged. burners) or burner heads and caps (on models with sealed burners) and clean them with a sewing needle

or twist-tie.Make sure you do not enlarge the holes. On sealed burner models, check and clean the electrode area forburned-onfood or grease.

 

Improper burner assembly.

Make sure the burner parts are installed correctly.

 

 

See the Care and cleaning of the rangesection.

 

 

 

Burner flames very

Improper air to gas ratio.

If range is connected to LP gas, contact the person

large or yellow

 

who installed your range or made the conversion.

 

 

 

Surface burners light

The oven gas shut-offvalve

To check the oven gasshut-offvalve on sealed burner

but oven does not

may have accidentally been

models, remove the storage drawer or kick panel (see

 

moved during cleaning or

the Care and cleaning of the rangesection) and look for

 

moving.

the gas shut-offlever at the back of the range.

Lever is

shown closed.

PULL TO OPEN.

Sealed burner models

To check the oven gasshut-offvalve on standard twin burner models, raise the cooktop and look for the gasshut-offlever at the extreme right rear corner. Follow the directions in boxA orB that match your regulator type.

Lever is shown closed.

A

Lever is shown closed.

B

PULL TO OPEN.

 

PULL TO OPEN.

 

 

 

 

Standard twin burner models

Standard twin burner models

 

 

 

 

 

 

 

Control signals after

You forgot to enter a bake

Touch theBAKE pad and desired temperature or

entering cooking time

temperature or cleaning time.

the SELF CLEAN pad and desired clean time.

or start time

 

 

 

 

 

 

 

 

 

 

 

 

Clock and timer

Plug on range is not completely

Make sure electrical plug is plugged into a live,

do not work

inserted in the electrical outlet.

 

properly grounded outlet.

 

 

 

 

 

 

 

 

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

 

blown or the circuit breaker

 

 

 

 

 

 

tripped.

 

 

 

 

 

 

 

 

 

 

 

 

Oven controls improperly set.

See the Using the clock and timersection.

44

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Problem

 

Possible Causes

What To Do

 

 

 

 

 

Food does not bake

 

 

Oven controls improperly set.

See theUsing the oven section.

or roast properly

 

 

 

 

 

 

Shelf position is incorrect.

See theUsing the oven section.

 

 

 

 

 

 

 

 

 

 

 

Incorrect cookware or cookware

See theUsing the oven section.

 

 

 

of improper size being used.

 

 

 

 

 

 

 

 

 

Oven thermostat needs

See the Adjust the oventhermostat—Doit yourself!section.

 

 

 

adjustment.

 

 

 

 

 

 

 

 

 

Clock not set correctly.

See the Using the clock and timersection.

 

 

 

 

 

 

 

 

Aluminum foil used improperly

See the Care and cleaning of the rangesection.

 

 

 

in the oven.

 

 

 

 

 

 

 

 

 

Oven bottom not securely

See the Installation of the rangesection.

 

 

 

seated in position.

 

 

 

 

 

 

Food does not

 

 

Oven controls improperly set.

Make sure you touch theBROIL HI/LO pad.

broil properly

 

 

 

 

 

 

Oven door not closed.

See theUsing the oven section.

 

 

 

 

 

 

 

 

 

 

 

Improper shelf position

See the Broiling Guide.

 

 

 

being used.

 

 

 

 

 

 

 

 

 

Food being cooked in a hot pan.

Use the broiling pan and grid that came with your

 

 

 

 

range. Make sure it is cool.

 

 

 

 

 

 

 

 

Cookware not suited for broiling.

Use the broiling pan and grid that came with your range.

 

 

 

 

 

 

 

 

Aluminum foil used on the

See theUsing the oven section.

 

 

 

the broiling pan and grid has

 

 

 

 

not been fitted properly and

 

 

 

 

slit as recommended.

 

 

 

 

 

 

 

 

 

Oven bottom not securely

See the Installation of the rangesection.

 

 

 

seated in position.

 

 

 

 

 

 

Oven temperature

 

 

Oven thermostat

See the Adjust the oventhermostat—Doit yourself!section.

too hot or too cold

 

 

needs adjustment.

 

 

 

 

 

Oven light does not work

 

Light bulb is loose or defective.

Tighten or replace the bulb.

 

 

 

 

 

 

Plug on range is not completely

Make sure electrical plug is plugged into a live, properly

 

 

inserted in the electrical outlet.

grounded outlet.

 

 

 

 

Oven will not self-clean

 

The oven temperature is too

Allow the range to cool to room temperature and

 

 

high to set a self-cleanoperation.

reset the controls.

 

 

 

 

 

 

 

Oven controls improperly set.

See the Using theself-cleaningovensection.

 

 

 

 

 

 

On models with a door latch,

Make sure you move the door latch handle all the way

 

 

the oven door is not in the

to the right.

 

 

locked position.

 

 

 

 

 

“Crackling” or

 

This is the sound of the

This is normal.

“popping” sound

 

metal heating and cooling

 

 

 

during both the cooking and

 

 

 

cleaning functions.

 

 

 

 

 

45

Support Consumer Tips Troubleshooting Instructions Installation Instructions Operating Instructions Safety

Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem

 

Possible Causes

What To Do

 

 

 

 

Excessive smoking

 

Excessive soil.

Touch theCLEAR/OFF pad. Open the windows to rid

 

 

 

the room of smoke. Wait until the light on the SELF

 

 

 

CLEAN pad goes off. Wipe up the excess soil and reset

 

 

 

the clean cycle.

 

 

 

 

Oven door will not open

 

Oven too hot.

Allow the oven to cool below locking temperature.

after a clean cycle

 

 

 

 

 

 

 

Oven not clean after

 

Oven controls not properly set.

See the Using theself-cleaningovensection.

a clean cycle

 

 

 

 

Oven was heavily soiled.

Clean up heavy spillovers before starting the clean cycle.

 

 

 

 

 

Heavily soiled ovens may need to self-cleanagain or for

 

 

 

a longer period of time.

 

 

 

 

Oven door will not

 

Oven is too hot.

Allow the oven to cool below locking temperature.

unlock (on models

 

 

Do not lock the door with the door latch except when

with a door latch)

 

 

using the self-cleanfeature.

 

 

 

 

“Door” appears in the

 

Self-cleaningcycle has been

Move the latch handle all the way to the right.

display (on models

 

selected but the latch handle

 

with a door latch)

 

was not moved all the way

 

 

 

to the right.

 

 

 

 

 

 

 

Latch handle was moved to the

Move the latch handle to the right only when setting

 

 

right but a program other than

the self-cleaningcycle.

 

 

self-cleaningwas selected.

 

 

 

 

 

“F—anda number or

 

On models with a door latch,

The latch may have been moved, even if only slightly,

letter” flash in the display

 

if a function error code appears

from the locked position. Make sure the latch is moved

 

 

during the self-cleaningcycle,

to the right as far as it will go.

 

 

check the oven door latch.

 

 

 

 

 

 

 

You have a function error code.

Touch theCLEAR/OFF pad. Allow the oven to cool for

 

 

 

one hour. Put the oven back into operation.

 

 

 

 

 

 

If the function code repeats.

Disconnect all power to the range for 5 minutes

 

 

 

and then reconnect power. If the function error

 

 

 

code repeats, call for service.

 

 

 

 

Display goes blank

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

 

 

blown or the circuit

 

 

 

breaker tripped.

 

 

 

 

 

 

The clock is turned off so that it See the Using the clock and timer section.

 

 

does not show in the display.

 

 

 

 

 

Display flashes

 

Power failure.

Reset the clock.

 

 

 

 

Unable to get the

 

Oven control pads were

TheBAKE andBROIL HI/LO pads must be touched at

display to show “SF”

 

not touched properly.

the same time and held for 3 seconds.

46

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Problem

 

Possible Causes

What To Do

 

 

 

 

Power outage,

 

Power outage or surge.

Reset the clock. If the oven was in use, you must reset

clock flashes

 

 

it by touching the CLEAR/OFF pad, setting the clock and

 

 

 

resetting any cooking function.

 

 

 

 

“Burning” or “oily” odor

 

This is normal in a new oven

To speed the process, set aself-cleancycle for a

emitting from the vent

 

and will disappear in time.

minimum of 3 hours. See the Using the self-cleaning

 

 

 

oven section.

 

 

 

 

Strong odor

 

An odor from the insulation

This is temporary.

 

 

around the inside of the oven

 

 

 

is normal for the first few times

 

 

 

the oven is used.

 

 

 

 

 

Fan noise

 

A cooling fan may automatically

This is normal. The cooling fan will turn off and on.

 

 

turn on and off to cool

 

 

 

internal parts.

 

 

 

 

 

Drawer does not slide

 

The drawer is out of alignment.

Fully extend the drawer and push it all the way in.

smoothly or drags

 

 

See the Care and cleaning of the rangesection.

 

 

 

 

 

 

Drawer is over-loadedor load

Reduce weight. Redistribute drawer contents.

 

 

is unbalanced.

 

47

Support Consumer Tips Troubleshooting Instructions Installation Instructions Operating Instructions Safety

Consumer Support

Troubleshooting Tips

Installation Instructions

Operating Instructions

Safety Instructions

 

 

 

 

 

 

48

 

 

 

 

.Notes

 

 

 

 

 

 

 

 

 

 

GE Service Protection Plus

GE, a name recognized worldwide for quality and dependability, offers you Service Protection Plus—comprehensiveprotection on all your appliances—

No Matter What Brand!

Benefits Include:

Backed by GE

All brands covered

Unlimited service calls

All parts and labor costs included

No out-of-pocketexpenses

No hidden deductibles

One 800 number to call

We’ll Cover Any Appliance.

Anywhere. Anytime.*

You will be completely satisfied with our service protection or you may request your money back on the remaining value of your contract. No questions asked. It’s that simple.

Protect your refrigerator, dishwasher, washer and dryer, range, TV, VCR and much more—any brand! Plus there’s no extra charge for emergency service and low monthly financing is available. Even icemaker coverage and food spoilage protection is offered. You can rest easy, knowing that all your valuable household products are protected against expensive repairs.

Place your confidence in GE and call us in the U.S. toll-freeat800.626.2224 for more information.

*All brands covered, up to 20 years old, in the continental U.S.

Cut here

Please place in envelope and mail to:

General Electric Company

Warranty Registration Department

P.O. Box 32150

Louisville, KY 40232-2150

49

Consumer Product Ownership Registration

Dear Customer:

Thank you for purchasing our product and thank you for placing your confidence in us. We are proud to have you as a customer!

Follow these three steps to protect your new appliance investment:

1Complete and mail your Consumer Product Ownership Registration today.

Have the peace of mind of knowing we can contact you in the unlikely event of a safety modification.

2 After mailing the3 registration below,

store this document in a safe place. It contains information you will need should you require service. Our service number is 800.GE.CARES (800.432.2737).

Read your Owner’s Manual carefully. It will help you operate your new appliance properly.

Model Number

Serial Number

Important: If you did not get a registration card with your product, detach and return the form below to ensure that your product is registered, or register

online at www.GEAppliances.com.

Cut here

Consumer Product Ownership Registration

Important

Mail

Today!

Model Number

Serial Number

 

 

 

 

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GE Appliances

GE Consumer & Industrial

Louisville, Kentucky

www.GEAppliances.com

*Please provide your e-mailaddress to receive, viae-mail,discounts, special offers and other important communications from GE Appliances (GEA).

Check here if you do not want to receive communications from GEA’s carefully selected partners.

FAILURE TO COMPLETE AND RETURN THIS CARD DOES NOT DIMINISH YOUR WARRANTY RIGHTS.

For information about GEA’s privacy and data usage policy, go to www.GEAppliances.com and click on “Privacy Policy” or call 800.626.2224.

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Notes.

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51

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Consumer Support

Troubleshooting Tips

Installation Instructions

Operating Instructions

Safety Instructions

 

 

 

 

 

 

52

 

 

 

 

.Notes

 

 

 

 

 

 

 

 

 

 

Accessories.

Looking For Something More?

You can find these accessories and many more at www.GEAppliances.com, or call800.626.2002 (during normal business hours). Have your model number ready.

 

 

 

 

 

 

 

Drip Pans

 

Grates

Surface Burners & Caps

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Oven Racks

Broiler Pan

Cleaner

 

 

 

 

 

 

 

 

 

 

Light Bulbs

Knobs

Tired of discolored racks? Wishing you had extra-heavy-dutyoven racks?

NOW AVAILABLE for your range:

GE’s innovative, self-cleanableporcelain-coatedoven racks!

Heavy Duty

Durable

Able to be cleaned in a self-cleaningoven

Visit www.GEAppliances.com for more information.

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Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

GE Gas Range Warranty. (For customers in the United States)

 

 

All warranty service provided by our Factory Service Centers,

Staple your receipt here.

 

 

or an authorized Customer Care® technician. To schedule service,

Proof of the original purchase

 

 

on-line,24 hours a day, visit us at www.GEAppliances.com, or

date is needed to obtain service

 

 

call 800.GE.CARES (800.432.2737).

under the warranty.

 

 

 

 

 

 

 

 

 

 

For The Period Of:

GE Will Replace:

 

One Year

Any part of the range which fails due to a defect in materials or workmanship. During this

From the date of the

full one-year warranty, GE will also provide,free of charge, all labor andin-homeservice to

original purchase

replace the defective part.

 

What GE Will Not Cover:

Service trips to your home to teach you how to use the product.

Improper installation, delivery or maintenance.

Failure of the product if it is abused, misused, or used for other than the intended purpose or used commercially.

Replacement of house fuses or resetting of circuit breakers.

Damage to the product caused by accident, fire, floods or acts of God.

Incidental or consequential damage caused by possible defects with this appliance.

Damage caused after delivery.

This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.

Warrantor: General Electric Company. Louisville, KY 40225

54

GE Gas Range Warranty. (For customers in Canada)

 

 

All warranty service provided by our Factory Service Centers

Staple your receipt here.

 

 

or an authorized Customer Care® technician. For service,

Proof of the original purchase

 

 

call 1.800.361.3400.

date is needed to obtain service

 

 

 

 

under the warranty.

 

 

 

 

 

 

 

 

For The Period Of:

Camco Will Replace:

 

One Year

Any part of the range which fails due to a defect in materials or workmanship. During this

From the date of the

full one-year warranty, Camco will also provide,free of charge, all labor andin-homeservice to

original purchase

replace the defective part.

 

 

 

 

 

 

What Camco Will Not Cover:

Service trips to your home to teach you how to use the product.

Improper installation, delivery or maintenance.

Failure of the product if it is abused, misused, or used for other than the intended purpose or used commercially.

Replacement of house fuses or resetting of circuit breakers.

Damage to the product caused by accident, fire, floods or acts of God.

Incidental or consequential damage caused by possible defects with this appliance.

Damage caused after delivery.

WARRANTOR IS NOT RESPONSIBLE FOR CONSEQUENTIAL DAMAGES.

Warrantor: CAMCO INC.

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Consumer Support.

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24 hours a day, Owner’s Manuals, Experts

your questions, and so much more...

Schedule Service

www.GEAppliances.com

Expert GE repair service is only one step away from your door. Get on-lineand schedule your service at your convenience 24 hours any day of the year! Or call 800.GE.CARES (800.432.2737) during normal business hours. In Canada, call 1.800.361.3400.

Real Life Design Studio

www.GEAppliances.com

GE supports the Universal Design concept—products,services and environments that can be used by people of all ages, sizes and capabilities. We recognize the need to design for a wide range of physical and mental abilities and impairments. For details of GE’s Universal Design applications, including kitchen design ideas for people with disabilities, check out our Website today. For the hearing impaired, please call 800.TDD.GEAC (800.833.4322). In Canada, contact: Manager, Consumer Relations, Camco Inc.,

1 Factory Lane, Suite 310, Moncton, N.B., E1C 9M3.

Extended Warranties

www.GEAppliances.com

Purchase a GE extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it on-lineanytime, or call 800.626.2224 during normal business hours. GE Consumer Home Services will still be there after your warranty expires. In Canada, call 1.800.461.3636.

Parts and Accessories

www.GEAppliances.com

Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order on-linetoday, 24 hours every day or by phone at 800.626.2002 during normal business hours.

Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation. In Canada, please consult your yellow pages for your local Camco number.

Contact Us

www.GEAppliances.com

If you are not satisfied with the service you receive from GE, contact us on our Website with all the details including your phone number, or write to: General Manager, Customer Relations, GE Appliances, Appliance Park, Louisville, KY 40225. In Canada, to: Manager, Consumer Relations, Camco Inc.,

1 Factory Lane, Suite 310, Moncton, N.B., E1C 9M3.

Register Your Appliance

www.GEAppliances.com

Register your new appliance on-line—atyour convenience!Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material.

Printed in Mexico

This book is printed on recycled paper.