Epson M128C, TM-H5000II User Manual

TM-H5000II series

Operator’s Manual

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hybrid printer

TM-H5000II series

Operator’s Manual

MICR Option Included

400826500

Printed in Japan

Printer Parts and Labels

Paper roll cover

Auto-cutter cover

Paper roll control panel

	POWER
Front cover	ERROR
	PAPER
	OUT
	FEED

Slip paper control panel

On/Off switch

FORWARD	POWER
	ERROR
	RELEASE
	SLIP

REVERSE RELEASE

Caution Labels

CAUTION:

Thermal head and printer head are hot.

ATTENTION:

La téte thermique et la téte d’imprimante sont chaudes.

VORSICHT:

Der Thermalkopf und der Druckerkopf sind heiß.

CAUTION:

Caution labels for drawer kick-out and display module connectors.

Instruction Labels

2

1

Label affixed on the document table

Ribbon installation label inside

front cover

Label inside paper	Label inside
roll cover	cutter section

CAUTION:

Caution labels for drawer kick-out and display module connectors.

Printerd in Japan

Quick Reference

This Quick Reference will direct you to key areas of this Operator’s Manual. For a complete listing of topics, see the Contents.

Printer Parts and Labels	inside front cover
Ordering Paper and Ribbons	page viii
Where to order paper and ribbons.
Setting Up the Printer	page 1-1
How to set up the printer.
Installing and Replacing Paper	page 1-10
How to load or change the roll paper.
Validating and Verifying Checks	page 2-5

How to validate and verify checks using the optional Magnetic Ink Character Recognition (MICR) Reader.

Solving Problems

page 3-1

How to correct problems.

i

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this book, Seiko Epson Corporation assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

EPSON is a registered trademark of Seiko Epson Corporation. ESC/POS is a registered trademark of Seiko Epson Corporation.

NOTICE: The contents of this manual are subject to change without notice.

Copyright © 1997 by Seiko Epson Corporation, Nagano, Japan.

ii

FCC CLASS A

FCC Compliance Statement

For American Users

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

WARNING

The connection of a non-shielded printer interface cable to this printer will invalidate the FCC Verification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment.

You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

FOR CANADIAN USERS

This Class A digital apparatus meets all requirements of the Canadian InterferenceCausing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigenves du Règlement sur le matériel brouileur du Canada.

GEREÄUSCHPEGEL

Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz (Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).

iii

DECLARATION OF CONFORMITY

Product Name: Printer

Model Name: M128C

This printer conforms to the following Directives and Norms:

Directive 89/336/EEC

EN 55022 (1987 and 1994 2nd/1995) Class B

EN 50082-1 (1992)

IEC 801-2 (1991)

IEC 801-3 (1984)

IEC 801-4 (1988)

Directive 90/384/EEC

EN45501: (1992)

iv

EMI and Safety Standards Applied

The following standards are applied only to the printers that are so labeled. (EMC is tested using the EPSON PS-170 power supply)

Europe:	CE marking
	EN55022
	EN50082-1
	EN45501
	Safety Standard: TÜV
North America:	EMI: FCC Class A
	Safety standards: UL 1950-2TH-D3
	C-UL
Japan:	EMI: VCCI Class 1
China (the People’s Republic of China):
	Safety standards:GB4943-1995
Oceania:	EMI: AS/NZS 3548 class B

v

About This Manual

Setting Up and Using

Chapter 1 contains information on unpacking the printer, setting it up, setting the DIP switches, and adjusting the paper near end sensor.

Chapter 2 contains information on using the printer.

Chapter 3 contains troubleshooting information.

Reference

Chapter 4 contains specifications

Appendix A tells how to change the DIP switch and paper near end settings, and Appendix B lists the EPSON Sales Subsidiaries and their addresses.

Warnings, Cautions, and Notes

WARNING:

Warnings must be followed carefully to avoid serious bodily injury.

CAUTION:

Cautions must be observed to avoid minor injury to yourself or damage to your equipment.

Note:

Notes have important information and useful tips on the operation of your printer.

vi

Introduction

Features

The TM-H5000II and TM-H5000IIP are high-quality POS printers that can print on slip and receipt paper (paper roll). The printers have the following features:

Slip Section

Wide slip paper capability (maximum characters per line: 88 with 7 × 9 font).

Copy printing is possible.

High throughput using bidirectional, minimum distance printing.

Optional Magnetic Ink Character Recognition (MICR) reader that enables the printer to perform consecutive reading and processing of MICR characters and printing endorsements.

Receipt Section

High speed printing with collective printing.

The standard auto-cutter provides easy user operation.

Ladder bar code printing is possible by using a bar code command.

New paper handling enables easy paper roll loading.

Both Receipt and Slip

Standard EPSON customer display series connector (DM-D102-012/DM-D203- 012) (Available only for the serial interface model).

Selectable receive buffer size (45 bytes or 4K bytes).

Command protocol based on the ECS/POS® standard.

Automatic Status Back (ASB) function that automatically transmits changes in the printer status.

Available non-volatile bit image buffer size (384K bytes)

vii Introduction

Options and Accessories

Direct connection display modules, DM-D102-012 and DM-D203-012 (Available only for the serial interface model)

EPSON power supply unit, PS-170

EPSON ribbon cassette, ERC-31(P) / ERC-31(B)

Front extension table, WT-5000

MICR feed roller cleaning sheet (adhesive type)

Part name:	Sheet-roller cleaning-A
Part code:	Epson 1038046

For cleaning the MICR head, use the following cleaning sheet that is commercially available:

Supplier name:	PRESAT brand (KIC)
Part name:	CHECK READER CLEANING CARD or
	equivalent

Ordering Paper and Supplies

Thermal paper can be ordered from the supplier in your area.

Specified Thermal Paper: NTP080-80

In Japan:	Nakagawa Seisakujo
	2-5-21 Nishiki-Cho Warabi-Shi
	Saitama-Ken 335 Japan
	Tel: [phone]
	Fax: [phone]
In U.S.A.:	Nakagawa Mfg (USA) Inc.
	2305 Lincoln Avenue
	Hayward, CA 94545 USA

Introduction viii

	Tel: [phone]
	Fax: [phone]
In Europe:	Nakagawa Mfg (Europe) GmbH.
	Krützpoort 16, 47804
	Krefeld, Germany
	Tel: [phone]
	Fax: [phone]
In Southeast Asia:	N.A.K. Mfg (Malaysia) SDN BHD
	Lot 19-11, Bersatu Industrial Complexs,
	Jalan Satu, Kaw Per. Cheras Jaya,.
	Balakong Industrial Area, 43200 Cheras.
	Selangor Darul Ehsan, Malaysia
	Tel: [phone]
	Fax: [phone]

Other Qualified Suppliers for Thermal Paper

The following suppliers sell thermal paper that may be used if desired. Contact each company for information.

Original paper:	TF50KS-E
	Nippon Paper Industry Co., Ltd.
	1-12-1, Yuraku-Cho, Chiyoda-Ku
	Tokyo 100 Japan
	Tel: [phone]
	Fax: [phone]
Original paper:	PD 160R
	New Oji Paper Mfg. Co., Ltd.
	7-5 Ginza 4-Chome Chuo-Ku
	Tokyo 104 Japan
	Tel: [phone]
	Fax: [phone]

ix Introduction

Original paper:	AF50KS-E
	Jujo Thermal Oy (Finland)
	P.O. Box 92 FIN27501 Kauttua Finland
	Tel: [phone]
	Fax: [phone]
Original paper:	P350(F380)
	Kanzaki Specialty Papers, Inc.
	1500 Main Street
	Spring field, MA 01115 U.S.A.
	Tel: [phone]
	Fax: [phone]

Ordering Ribbon Cassettes

The TM-H5000II series printer uses a long-lasting ribbon cassette in the slip section. To order ribbon cassettes, contact your dealer or your local affiliate. See Appendix B for a list of EPSON subsidiaries with their addresses and telephone numbers.

Introduction x

Contents

Quick Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Chapter 1 Setting Up the Printer

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Removing the protective material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Installing or Replacing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Installing the Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Using the Power Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Running the self test with a paper roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Running the self test with slip paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Adjustments and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Chapter 2 Using the Printer

Operating the Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Paper Roll Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Slip Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Slip Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Using the MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Reading MICR characters on personal checks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Chapter 3 Troubleshooting

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3-1
General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3-1
Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3-1
Cleaning the paper roll print head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3-3
Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3-4
Auto cutter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3-6
Cleaning the Optional MICR Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3-7
Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3-10

xi

Chapter 4 Reference Information

Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Slip Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Receipt Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Appendix A DIP Switch and Paper Near End Settings

Appendix B EPSON Sales Subsidiaries

xii

Chapter 1

Setting Up the Printer

Unpacking

Your printer box should include these items. If any items are damaged or missing, please contact your dealer for assistance.

Ribbon

Paper roll

Hexagonal		Switch
lock screws		cover
These screws are used
only for the serial interface
(They are not always included.)

See the note on page 1-4 for information about the hexagonal lock screws.

Note:

When you lift the printer, be sure to hold the bottom of the printer to prevent damage.

Setting Up the Printer 1-1

Removing the protective material

1. Open the printer by pulling up on the tab on the front cover.

Tab

2. Remove the two dampers from the printer as shown below.

3.Store the dampers with the other packing materials and use them when transporting your printer.

1-2 Setting Up the Printer

Connecting the Cables and Grounding the Printer

You can connect up to five cables to the printer. They all connect to the connector panel on the bottom of the printer, which is shown below:

Grounding screw

Power supply

Drawer kick-out (See note below)

Display module

Interface

Note:

There are caution labels beside the drawer kick-out connector and the display module connector.

Depending on the interface installed, the interface connector on your printer may look different from the one illustrated.

The display module connector of the printer can be used only for the serial interface.

Before connecting any of the cables, make sure that both the printer and the computer are turned off.

Connecting the computer

You need an appropriate interface cable.

1.Plug the cable connector securely into the printer’s interface connector.

Setting Up the Printer 1-3

2. Tighten the screws on both sides of the cable connector.

Note:

Your printer has inch-type hexagonal lock screws installed. If your interface cable requires millimeter-type screws, replace the inch-type screws with the enclosed millimeter-type screws using a hex screwdriver (5 mm).

Inch screw

Millimeter screw

3. Attach the other end of the cable to the computer.

1-4 Setting Up the Printer

Connecting the Drawer

WARNING:

Use a drawer that matches the printer specification. Using an improper drawer may damage the drawer as well as the printer.

CAUTION:

Do not connect a telephone line to the drawer kick-out connector; otherwise the printer and the telephone line may be damaged.

Plug the drawer cable into the drawer kick-out connector on the bottom of the printer next to the power supply connector.

Setting Up the Printer 1-5