Cisco Systems SPA514G, SPA504G, SPA512G, SPA508G, SPA509G User Manual

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USER GUIDE

Cisco Small Business

Cisco SPA50X and SPA51X SIP IP Phones Models SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA512G, and SPA514G

Contents

Chapter 1: Getting Started

6

About This Document

6

Overview of the Cisco Small Business IP Phones

8

Caring for Your Phone

8

Understanding Your Phone Lines and Buttons

9

Softkey Buttons

11

Using Keypad Shortcuts

13

Using the Cisco Attendant Console

14

Changing the Cisco SPA500DS Attendant Console Display

14

Chapter 2: Installing Your Phone

16

Before You Begin

17

Phone Connections

17

Connecting the Handset

18

Installing the Desk Stand or Wall Mount (Optional)

19

Reverse the Handset Retention Tab

19

Connecting the Power

20

Connecting Your Phone to the Network

21

Connecting Your Phone to the Wired Network

21

Connecting the Phone to the Wireless Network

21

Connecting a PC to Your Phone

22

Connecting Wired and Wireless Headsets

22

Verifying Phone Startup

23

Updating Your Phone Firmware

24

Determining Your Current Firmware Version

24

Download the Firmware from Cisco

25

Get the Phone IP Address

25

Update the Firmware on the Phone

26

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide

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Contents

Chapter 3: Using Basic Call Management Functions

27

Managing the Audio Source and Volume

28

Adjusting Call Volume

28

Adjusting the Ringer Volume

28

Using Mute

28

Using the Speakerphone

28

Using the Headset with Your IP Phone

28

Switching Between the Handset, Headset, or Speakerphone

 

During a Call

29

Sending Audio to the Speaker and Handset

29

Choosing Your Preferred Audio Device

29

Answering or Placing a Call

30

Answering a Call

30

Placing a Call

30

Redialing a Call

31

Putting a Call on Hold

31

Resuming a Call

31

Ending a Call

32

Transferring Calls

32

Performing an Attended Transfer

32

Performing an Unattended (Blind) Transfer

33

Transferring a Held Call to an Active Call

33

Managing Missed Calls

34

Turning the Missed Calls Shortcut On and Off

34

Forwarding Calls

35

Forwarding All Calls

35

Forwarding Calls When Your Phone is Busy

36

Forwarding Calls (Delay) Without Answering the Phone

36

Canceling Call Forwarding All

37

Call Forward Deactivation by using Star Codes

38

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide

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Contents

Setting Do Not Disturb

38

Enabling Do Not Disturb

38

Disabling Do Not Disturb

39

Setting Call Waiting

39

Picking Up a Call

40

Parking a Call

41

Placing a Three-Way Conference Call

42

Conferencing a Held Call with an Active Call

43

Using the Phone Directories

43

Using Your Personal Directory

44

Using the Corporate Directory

45

Using the Call History Lists

45

Setting or Changing a Phone Password

46

Accessing Voicemail

47

Chapter 4: Using Advanced Phone Features

48

Configuring Privacy and Security

49

Blocking Caller ID

49

Blocking Anonymous Calls

49

Using Secure Call

50

Enabling and Using Dial Assistance

51

Creating Speed Dials

51

Creating Speed Dials on Unused Line Buttons

52

Creating Numerical Speed Dials

52

Using Speed Dials

53

Using the Paging Feature

53

Paging Another Phone

53

Paging a Group of Phones

53

Configuring Auto Answer

54

Monitoring and Accessing Another Phone

54

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Contents

Customizing Your IP Phone Screen

55

Changing the IP Phone Screen Contrast

55

Changing the Screen Backlight Settings

55

Configuring the Phone Screen Saver

56

Turning on the Screen Saver

57

Using Ring Tones

58

Changing Your Ring Tone

58

Configuring Date and Time

58

Setting Your Phone’s Date and Time

58

Using Star Codes

59

Using the Interactive Voice Response Menu on the Cisco SPA501G

61

Advanced Procedures for Technical Support Personnel

63

Rebooting Your Phone

64

Chapter 5: Using the Phone Web User Interface

65

Logging in to the Phone Web User Interface

66

Making the Web Configuration Utility Viewable and Writable

67

Saving the Configuration Profile

68

Setting Voice System Parameters

68

Setting Voice Phone Parameters

69

Setting Voice User Parameters

70

Viewing Call History Lists

72

Using Your Personal Directory

73

Viewing Attendant Console Status

74

Appendix A: Where to Go From Here

75

Product Resources

75

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1

Getting Started

This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. It contains the following sections:

About This Document, page 6

Overview of the Cisco Small Business IP Phones, page 8

Understanding Your Phone Lines and Buttons, page 9

Using the Cisco Attendant Console, page 14

About This Document

This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone.

The Cisco Small Business IP Phone features vary, depending on the type of call control system that you are using and the customizations performed by your phone system administrator. This document describes using the Cisco Small Business IP Phones with a SIP phone system, such as a Broadsoft or Asterisk system. If you are using your Cisco Small Business IP Phone with a Cisco Unified Communications 500 Series, also see the Cisco Unified Communications Manager Express Administrator Guide.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Getting Started

1

 

About This Document

 

 

 

 

 

Organization

This table describes the contents of each chapter in this document.

 

Title

Description

 

 

 

Chapter 1

Getting Started

A description of this book

 

 

and an overview of the Cisco

 

 

Small Business IP Phones.

 

 

 

Chapter 2

Installing Your Phone

How to connect and install

 

 

your phone.

 

 

 

Chapter 3

Using Basic Call

How to perform basic phone

 

Management Functions

tasks, such as placing and

 

 

answering calls, transferring

 

 

calls, setting up call

 

 

forwarding, and picking up

 

 

calls.

 

 

 

Chapter 4

Using Advanced Phone

How to perform advanced

 

Features

phone tasks, such as

 

 

configuring privacy and

 

 

security features, speed

 

 

dials, paging, and ring tones.

 

 

 

Chapter 5

Using the Phone Web User

How to modify the phone

 

Interface

features by using the web

 

 

configuration utility.

 

 

 

Appendix A

Where to Go From Here

Cisco provides a wide range

 

 

of resources to help you

 

 

obtain the full benefits of the

 

 

Cisco SPA500 Series

 

 

phones. This appendix

 

 

provides links to many of

 

 

these resources.

 

 

 

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Getting Started

1

 

Overview of the Cisco Small Business IP Phones

 

 

 

 

 

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones include traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and accessing voice mail. Calls can be made or received with a handset, headset, or a speaker.

The Cisco Small Business IP phones contain Ethernet ports that link them to the computer network. They also have secondary Ethernet ports that allow another Ethernet device, such as a computer, to be connected to the network through the IP phone.

Cisco Small Business IP phones require a separate power source. You can power the phones by connecting them to a switch that provides Power over Ethernet (PoE), or by using the optional a Cisco PA100 power adapter.

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold, or water. To clean the equipment, wipe it with a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the device.

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Getting Started

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Understanding Your Phone Lines and Buttons

 

 

 

 

 

Understanding Your Phone Lines and Buttons

The parts of a SPA509G IP phone are shown in Figure 1. Other models are similar, but might vary.

Figure 1 SPA509G Phone Components

Numbered objects in Figure 1 described in the following table.

#

Phone Feature

Description

 

 

 

1

Handset

Pick up to place or answer a call.

 

 

 

2

Message Waiting

Displays solid red when you have a new voice mail

 

indicator

message. Blinks red during an incoming call.

 

 

 

3

IP phone screen

Displays date and time, phone station name, line

 

 

extensions, and softkey options (except on the

 

 

Cisco SPA501G).

 

 

 

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Getting Started

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Understanding Your Phone Lines and Buttons

 

 

 

 

 

#

Phone Feature

Description

 

 

 

4

Line keys

Indicates phone line status. (Not available on the

 

 

Cisco SPA502G or Cisco SPA512G.)

 

 

When lit:

 

 

Green: Line is idle.

 

 

Red (steady): Line is active or in use.

 

 

Red (flashing): Line is on hold or there is an inbound call.

 

 

Orange: Line is unregistered (cannot be used).

 

 

These keys can also be programmed by your system

 

 

administrator to perform differently than described here

 

 

or to add functions such as speed dial, call pickup, or

 

 

monitor an extension.

 

 

 

5

Softkey buttons

Press a softkey button to perform the action shown on

 

 

the label on the IP phone screen.

 

 

Note: The Cisco SPA501G has the following four buttons:

 

 

Redial—Dials the last number called.

 

 

Cancel—Cancels an action (such as a transfer).

 

 

Conference—While on a call, press to start a

 

 

conference call and dial another number. After

 

 

the second party answers, press Conference again to

 

 

create the conference.

 

 

Transfer—Transfers a call.

 

 

 

6

Navigation button

Press an arrow key to scroll left, right, up, or down

 

 

through items shown on the IP phone screen (except

 

 

on the Cisco SPA501G).

 

 

 

7

Messages button

Press to access voice mail. (This feature must be set up

 

 

by your phone system administrator).

 

 

 

8

Hold button

Press to place a call on hold.

 

 

 

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Getting Started

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Understanding Your Phone Lines and Buttons

 

 

 

 

 

#

Phone Feature

Description

 

 

 

9

Setup button

Press to access a menu to configure features and

 

 

preferences (such as your directory, status, and speed

 

 

dials), access your call history, set up functions (such as

 

 

call forwarding), and provide phone status information.

 

 

For the Cisco SPA501G, press Setup to access the

 

 

Interactive Voice Response (IVR) menu that allows you to

 

 

perform tasks such as getting the IP address of the

 

 

phone.

 

 

 

10

Mute button

Press to mute or unmute the phone. When phone is

 

 

muted, the button is lit red. A blinking or steady red mute

 

 

button indicates the network connection cannot be

 

 

found.

 

 

 

11

Volume button

Press + to increase the volume and - to lower the volume

 

 

of the handset, headset, speaker when the phone is off-

 

 

hook, or ringer volume when the phone is on-hook.

 

 

 

12

Headset button

Push to turn the headset on or off. When the headset is

 

 

on, the button is lit green.

 

 

 

13

Speaker button

Push to turn the speaker on or off. When the speaker is

 

 

on, the button is lit green.

 

 

 

14

Keypad

Use to dial phone numbers, enter letters, and choose

 

 

menu items.

 

 

 

Softkey Buttons

The softkey buttons on your phone display might vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.

Below is a partial listing of softkey buttons that might be available on your phone. You might not have all of these softkey buttons on your phone, and you might have additional buttons that are not listed here, as your phone administrator might provide custom softkey buttons on your phone, such as a speed dial to a company number, or a specialized program that runs on your phone. Contact your phone administrator for more information.

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Getting Started

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Understanding Your Phone Lines and Buttons

 

 

 

 

 

Button

Function

 

 

<< or >>

Move left or right through an entry without deleting characters.

 

 

activ

Activates screen saver mode.

 

 

add

Add an entry.

 

 

bXfer

Performs a blind call transfer (transferring a call without speaking to the

 

party to whom you are transferring the call.)

 

 

cancel

Cancels any changes you have made. (Press before ok or save.)

 

 

cfwd

Forwards all calls coming to your phone to a specified number.

 

 

-cfwd

Clears call forwarding.

 

 

conf

Initiates a conference call.

 

 

confLx

Conferences active lines on the phone together.

 

 

delChr

Deletes the last number or letter.

 

 

delete

Deletes an entire item (for example, a number from the Call History list).

 

 

dial

Dials a number.

 

 

dir

Accesses phone directories.

 

 

dnd

Do Not Disturb; prevents incoming calls from ringing your phone.

 

 

-dnd

Clears Do Not Disturb.

 

 

edit

Opens an item so that you can edit numbers or letters, or enable or

 

disable a feature.

 

 

grPick

Allows you to answer a call ringing on an extension by discovering the

 

number of the ringing extension.

 

 

ignore

Ignores an incoming call.

 

 

lcr

Dials the Last Call Received.

 

 

miss

Shows the Missed Calls list.

 

 

park

Puts a call on hold at a designated “park” number. The call is parked on

 

the line until you unpark it or the caller disconnects. Must be configured

 

by your phone system administrator.

 

 

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Getting Started

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Understanding Your Phone Lines and Buttons

 

 

 

 

 

Button

Function

 

 

pickup

Answers a call ringing on another extension by entering the extension

 

number.

 

 

phold

Puts a call on hold on an active shared line.

 

 

redial

Displays a list of recently dialed numbers.

 

 

resume

Resumes a call that is on hold.

 

 

save

Saves your changes.

 

 

select

Selects the highlighted item on the IP phone screen.

 

 

starcode

Allows you to enter a star code. See “Using Star Codes,” on page 59.

 

 

unpark

Resumes a parked call.

 

 

xfer

Performs a call transfer.

 

 

xferLx

Transfers an active line on the phone to a called number.

 

 

y/n

Enters a submenu and when pressed, toggles between Yes or No to

 

enable or disable an option.

 

 

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the IP phone screen. (Not applicable to the Cisco SPA501G.)

For example, to obtain your IP address on the Cisco SPA 504G, press the Setup button and dial 9.

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Getting Started

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Using the Cisco Attendant Console

 

 

 

 

 

The IP address is displayed on the Network screen.

NOTE Menus and options vary depending on phone model.

Using the Cisco Attendant Console

The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500 Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and orange) programmable line buttons, and the Cisco SPA500DS provides 30 buttons. The Cisco Attendant Console attaches to the IP phone with the attachment arm provided. It obtains power directly from the IP phone; it does not require a separate power supply. Two Cisco Attendant Console units can be attached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS) separate lines.

Detailed information on the installation of the Cisco Attendant Consoles are provided in the Cisco Small Business SPA500S Attendant Console Quick Start Guide and the Cisco Small Business SPA500DS 15-Button Digital Attendant Console for SPA500 Family Phones Quick Start Guide.

Configuration of the Cisco Attendant Console and assignment of the line buttons is typically performed by the phone system administrator and is not described in this document. The Cisco Attendant Console can be configured by using the same web configuration utility for the IP phone to which the Cisco Attendant Console is attached. See the Cisco SPA300 Series, SPA500 Series, and WIP310 Administration Guide on Cisco.com for more information.

Changing the Cisco SPA500DS Attendant Console Display

The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled by the backlight settings of the phone display and is not separately configurable; that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off when the phone display is off.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Getting Started

1

 

Using the Cisco Attendant Console

 

 

 

 

 

You can choose the font size (10 or 12 point) of the text displayed on the Cisco SPA500DS. You can also configure the text contrast, or how dark the text appears on the display. To configure these options from the phone:

STEP 1 Press the Setup button.

STEP 2 Scroll to Att. Cons. Preferences and press select.

STEP 3 Choose Font Size or Contrast from the menu and press edit:

To change the font size, press option to switch between 10 and 12 point font. Press ok to save.

To change the display contrast, use the keypad to enter a number value from 1 to 30. The higher the number, the greater the contrast on the display. Press ok to save.

STEP 4 Press save to save your changes.

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2

Installing Your Phone

This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections:

Before You Begin, page 17

Phone Connections, page 17

Connecting the Handset, page 18

Installing the Desk Stand or Wall Mount (Optional), page 19

Connecting the Power, page 20

Connecting Your Phone to the Network, page 21

Connecting a PC to Your Phone, page 22

Connecting Wired and Wireless Headsets, page 22

Verifying Phone Startup, page 23

Updating Your Phone Firmware, page 24

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Cisco Systems SPA514G, SPA504G, SPA512G, SPA508G, SPA509G User Manual

Installing Your Phone

2

 

Before You Begin

 

 

 

 

 

Before You Begin

Before you install and connect your phone, verify with your system administrator (if applicable) that the network is ready for the phone. Read the safety notices, and make sure you have all the phone parts and documentation.

!

CAUTION Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked AUX is reserved for connection with the Cisco Attendant Console. It is not for use as a telephone line port or IP device connection.

Phone Connections

The phone connections are shown in Figure 1.

Figure 1 Phone Connections

1

 

2

 

3

8

4

 

5

 

6

 

7

 

284539

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Installing Your Phone

2

 

Connecting the Handset

 

 

 

 

 

Numbered objects in Figure 1 are described in the following table.

#

Description

 

 

1

Auxiliary port. (For use only with the Cisco Attendant Console.)

 

 

2

Upper slots.

 

 

3

Lower slots.

 

 

4

PC port.

 

 

5

Network (switch) port.

 

 

6

Cable run.

 

 

7

Handset port.

 

 

8

Power port. (Use only with a Cisco PA100 power adapter.)

 

 

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the device.

!

CAUTION Do not insert a telephone line cord into the auxiliary (AUX) port.

STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol.

STEP 3 (Optional) Route the phone cord through the cable slot.

STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset (not shown).

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Installing Your Phone

2

 

Installing the Desk Stand or Wall Mount (Optional)

 

 

 

 

 

Installing the Desk Stand or Wall Mount (Optional)

The phone can be set on a flat surface, such as a desk, or mounted to a wall. This section describes the installation of the desk stand. If you are attaching a

Cisco SPA500S or SPA500DS attendant console, attach the console before attaching the desk stand.

To mount the phone to the wall, you must use the MB100 wall mount bracket kit (available separately). Do not attach the desk stand if you intend to mount the phone to the wall. To mount the phone on the wall, follow the instructions included with the wall mount.

To install the desk stand:

STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body.

STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force it.

Reverse the Handset Retention Tab

If you mount the phone to a vertical surface, such as a wall, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle.

STEP 1 Push the latch in.

STEP 2 Slide the retention tab up until it detaches from the phone.

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Installing Your Phone

2

 

Connecting the Power

 

 

 

 

 

STEP 3 Rotate the tab 180° and re-insert into the phone base. The tab now catches the slot in the handset when the handset is placed onto the cradle.

Connecting the Power

The Cisco 500 Series IP phones do not ship with power supplies. If you are not using Power over Ethernet (PoE), you must order a Cisco PA100 power supply for each phone.

If you are using Power over Ethernet (PoE) to power the phone, the phone receives power when you connect an Ethernet cable from the phone SW port to a switch that provides PoE. If you are using a Cisco PA100 power adapter, insert one end of the power adapter into an outlet and insert the other end into the power port on the phone body.

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Installing Your Phone

2

 

Connecting Your Phone to the Network

 

 

 

 

 

Connecting Your Phone to the Network

The phone can be connected to the network by using a Cat5e or higher Ethernet cable or through a wireless network connection.

Connecting Your Phone to the Wired Network

To connect the phone by using an Ethernet cable:

STEP 1 Insert one end of the Ethernet cable into the network port on the RJ-45 phone port marked “SW.”

STEP 2 Insert the other end of the Ethernet cable into the device, such as a switch.

Connecting the Phone to the Wireless Network

You can use a wireless device, such as a Cisco Wireless-N Bridge for Phone Adapters (WNBP), to connect the IP phone to a wireless network. This example procedure requires the Cisco PA100 power adapter to provide power to the Cisco WNBP. Cisco does not recommend connecting a PC to the network by using the phone when it is operating wirelessly.

To connect your phone to the Cisco WNBP:

STEP 1 Configure the Cisco WNBP by using the Setup Wizard.

STEP 2 When instructed to do so by the Setup Wizard, insert the Ethernet cable of the wireless bridge into the RJ-45 phone port marked SW, located on the back of the IP phone base station.

STEP 3 Connect the power cable of the Cisco WNBP to the power port on the phone base.

STEP 4 Connect one end of the IP phone power adapter into the power port of the wireless bridge.

STEP 5 Connect the other end of the IP phone power adapter into an electrical outlet.

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Installing Your Phone

2

 

Connecting a PC to Your Phone

 

 

 

 

 

Connecting a PC to Your Phone

A PC can be connected to the network through the phone. Cisco does not recommend connecting a PC to the phone if the phone is connected to the network wirelessly.

To connect a PC to your phone:

STEP 1 To provide network access to a PC, connect one end of a Cat5e or higher Ethernet cable (not provided) to the PC port on the back of the phone body. See Figure 1.

STEP 2 Connect the other end of the Ethernet cable to the RJ-45 port on your PC.

Connecting Wired and Wireless Headsets

The IP phones support headsets from different manufacturers. For a list of supported models, contact your reseller. Additional information can be found at the manufacturer websites.

Each brand and type of headset might require different steps for connection. Consult the documentation for your particular headset for more information. In general, to connect a headset:

Wireless—Connect the headset telephone cord into the telephone port on the back of the IP Phone.

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Installing Your Phone

2

 

Verifying Phone Startup

 

 

 

 

 

Wired headsets—Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone:

Verifying Phone Startup

After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then Initializing Network. All of the lights on the phone flash.

After your phone is successfully connected to the network and receives a basic configuration, your phone line keys should glow green (on models with phone line keys).

On models with screens, the phone displays the standard menu for the phone. The date, name and number of the phone display on the top line of the IP phone screen. At the bottom of the IP phone screen, softkeys are displayed over their associated soft buttons.

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Installing Your Phone

2

 

Updating Your Phone Firmware

 

 

 

 

 

On models with no screen, such as the Cisco SPA501G, the lines glow green and you hear a dial tone when picking up the handset or pressing the speakerphone button.

If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still do not see the display, contact your phone administrator or Internet Telephony Service Provider (ITSP).

Updating Your Phone Firmware

Your phone ships with pre-installed firmware. However, later firmware versions might be available that add features and fix problems with your phone. It is necessary to use the latest firmware for ideal performance.

!

CAUTION If you are using your phone with an Internet Telephony Service Provider system, do not update your phone firmware without consulting your service provider. Your provider can automatically update your phones without any action on your part necessary.

To update your phone firmware, do one of the following:

Download the firmware from Cisco.com and install it from your PC. (See the next section for instructions.)

Update by using the Cisco Voice System Setup Wizard (for example, if your phone is part of a Cisco Voice System network). See the Cisco Voice System Setup Wizard User Guide.

Determining Your Current Firmware Version

Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G,

Cisco SPA512G, Cisco SPA514G:

STEP 1 Press the Setup button.

STEP 2 Scroll to Product Info and press select.

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