Cisco Systems SPA301, SPA303 User Manual

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Cisco Systems SPA301, SPA303 User Manual

USER GUIDE

Cisco Small Business

Cisco SPA300 Series and SPA500 Series IP Phones with Cisco Unified Communications UC320W

Phone Models: SPA301, SPA303, SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

© 2011-2012 Cisco Systems, Inc. All rights reserv

78-19372-01C0

 

Contents

 

 

 

 

 

 

Chapter 1: Getting Started

6

Overview of the Cisco Small Business IP Phones

7

Phone Features

8

Model Comparison

8

Phone Components of Cisco SPA301

9

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models

11

Cisco SPA500S Attendant Console

14

Connecting Wired and Wireless Headsets (Optional)

15

Using Softkeys to Handle Calls

17

Using Your Line Buttons

20

Extensions

20

Shared Lines

20

Status Indicators

21

Using the Feature Buttons

21

Entering and Editing Characters

23

Chapter 2: Using Basic Phone Functions

26

Choosing an Audio Device

27

Adjusting Volume and Muting

29

Placing, Answering, and Managing Calls

30

Placing a Call

31

Answering, Diverting, and Ending Calls

33

Managing Multiple Calls

34

Using a Hot Phone

35

Using a Paired Phone

36

Using the Intercom and Paging Features

37

Transferring Calls

39

Viewing and Returning Missed Calls

41

Forwarding All Calls

43

Setting Do Not Disturb

44

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

3

 

Contents

 

 

 

 

 

 

Enabling or Disabling Call Waiting

45

Picking Up a Call for Another Extension

46

Parking a Call

47

Creating a Three-Way Conference Call

49

Using the Phone Directories

50

Using Your Contact List (Personal Address Book)

51

Using the Corporate Directories

54

Using the Call History Lists

54

Setting or Changing a Phone Password

56

Using the Voicemail System

58

Setting Up Your Voicemail Box

58

Accessing Voicemail

59

Voicemail Options

60

Chapter 3: Using Advanced Phone Features

63

Configuring Privacy Features

64

Enabling and Using Dial Assistance

66

Creating and Using Personal Speed Dials

67

Adjusting Your Display Screen

69

Configuring the Phone Screen Saver

71

Customizing the Ring Tones for Your Extensions

75

Using Star Codes on Cisco IP Phones

76

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco

SPA501G

79

Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network

80

 

 

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 81

Enabling Bluetooth

82

Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone

82

Initiating Pairing from the Cisco SPA 525G2

83

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone

84

Importing Your Mobile Phone Address Book into the Cisco SPA 525G2

85

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

4

Contents

Making a Mobile Phone Call Using Your Cisco SPA 525G2

86

Receiving Mobile Phone Calls Using the Cisco SPA 525G2

87

Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone

87

Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA

 

525G2

87

Charging Your Mobile Phone Using Your Cisco SPA 525G2

88

Changing the System Time Settings

89

Appendix A: Using an Analog Phone with the Cisco UC320W

91

Basic Calling Functions on Analog Phones

91

Using Star Codes for Special Features on Analog Phones

92

Appendix B: Where to Go From Here

95

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

5

1

Getting Started

This guide provides information to help you use your Cisco Small Business IP Phone with the Cisco Unified Communications UC320W. Before using your phone, read this chapter to become familiar with the phone features. Refer to these topics:

Overview of the Cisco Small Business IP Phones, page 7

Phone Features, page 8

Cisco SPA500S Attendant Console, page 14

Connecting Wired and Wireless Headsets (Optional), page 15

Using Softkeys to Handle Calls, page 17

Using Your Line Buttons, page 20

Using the Feature Buttons, page 21

Entering and Editing Characters, page 23

Notes:

This guide is intended for phone users with a Cisco UC320W phone system. Some features vary in other call control environments. For other phone documentation, see Appendix B, “Where to Go From Here.”

For information about using an FXS phone with the Cisco UC320W, see

Appendix A, “Using an Analog Phone with the Cisco UC320W.”

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Overview of the Cisco Small Business IP Phones

 

 

 

 

 

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured phones that support communications within your office and with the outside world, whether through local telephone lines or Voice over IP (VoIP) networks.

Calling Features: Features include call forwarding, redialing, speed dialing, call transfers, conference calls, intercom calls, and voicemail access. Depending on the phone model, you can make and receive calls with the handset, the built-in speaker, or a compatible third-party headset that you install separately.

Networking Features: The Cisco Small Business IP phones connect to the computer network through Ethernet ports. The Cisco SPA525G/G2 can connect to a wireless voice network, if available. Most models also have an additional Ethernet port that you can use to connect a computer to the network. (Not applicable to the Cisco SPA525G/G2 when used wirelessly.)

Power: Unlike traditional phones, Cisco Small Business IP phones require a separate power source. Depending on the phone model, the phone may receive power from an Ethernet switch on your network or from a power adapter.

Care: The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold, or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Phone Features

 

 

 

 

 

Phone Features

Use the information in these sections to learn more about your phone.

Model Comparison, page 8

Phone Components of Cisco SPA301, page 9

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models, page 11

Model Comparison

 

SPA301

SPA501G

SPA502G

SPA303

SPA504G

 

SPA508G

SPA509G

SPA525G SPA525G2

 

 

 

 

 

 

 

 

 

Screen

None. Use paper

 

128 X 64 monochrome

 

320 x 240

 

labels

 

 

 

 

 

 

color

 

 

 

 

 

 

 

 

 

 

Line/

1

8

1

3

4

 

8

12 a

5

Feature

 

 

 

 

 

 

 

 

 

Buttons

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Softkeys

4 fixed

4 fixed

 

 

 

4 dynamic

 

 

 

 

 

 

 

 

 

 

 

Navigation

None

 

Four-way navigation

 

Four-way

Button

 

 

 

 

 

 

 

 

navigation

 

 

 

 

 

 

 

 

 

with center

 

 

 

 

 

 

 

 

 

Select button

 

 

 

 

 

 

 

 

 

 

PoE

No

Yes

Yes

No

Yes

 

Yes

Yes

Yes

Capable

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

a.Cisco SPA509G has eight buttons around the screen and four buttons with paper labels.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Phone Features

 

 

 

 

 

Phone Components of Cisco SPA301

#

Phone Feature

Description

 

 

 

1.

Handset

Audio device that can be used to place and answer

 

 

calls. Note: This model does not have a speaker or a

 

 

headset port.

 

 

 

2.

Message

The light indicates the phone or message status:

 

Waiting/Status

Unlit: The phone is available to place or receive

 

Indicator

 

calls, and there are no new voicemail messages.

 

 

 

 

Red (solid): You have a new voicemail message.

 

 

Note that a message is considered new until it is

 

 

saved or deleted.

 

 

Red (fast flashing): You have an incoming call.

 

 

Red (slow flashing): You have a call on hold.

 

 

Red (series of two fast flashes): Your phone has

 

 

temporarily lost its Ethernet connection.

 

 

(continues on the following page)

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

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Phone Features

 

 

 

 

 

#

Phone Feature

Description

 

 

 

 

 

Message

Orange (solid): Your phone is not registered to the

 

Waiting/Status

call control system. This occurs when the phone is

 

Indicator

rebooting and has not yet registered.

 

(continued)

Orange (fast flashing): Your phone’s firmware is

 

 

 

 

upgrading.

 

 

Orange (slow flashing): Your phone is downloading

 

 

firmware.

 

 

 

Orange (series of two fast flashes): Your phone has

 

 

permanently lost its Ethernet connection. When the

 

 

phone is reconnected, it will reboot.

 

 

Green (slow flashing): Call forwarding or Do Not

 

 

Disturb is turned on. (When you lift the handset, you

 

 

will also hear an interrupted dial tone.)

 

 

 

3.

Ringer switch

Push to the On position to turn the ringer on. Push to

 

 

the Off position to turn the ringer off.

 

 

 

4.

Voicemail button

Press to access voicemail (if set up by your phone

 

 

administrator).

 

 

 

5.

FLASH button

Holds a call or transfers a call.

 

 

If you are on a call and receive a new call, press

 

 

 

FLASH

to place the first call on hold and answer

 

 

 

the new call. To toggle between the two calls,

 

 

 

press

FLASH twice.

 

 

To place a call on hold, press FLASH . To resume

 

 

 

the call, lift the handset and press FLASH twice.

 

 

To transfer a call, press FLASH . Then enter the

 

 

 

extension number or phone number. After the

 

 

 

other phone starts ringing, wait for an answer or

 

 

 

immediately press FLASH to complete the

 

 

 

transfer.

 

 

 

6.

Redial button

Press to redial the last number called.

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Phone Features

 

 

 

 

 

#

Phone Feature

Description

 

 

 

7.

Volume button

Press repeatedly to increase the volume of the

 

 

handset (when the handset is off the phone) or ringer

 

 

volume (when the handset is on the phone).

 

 

 

8.

Keypad

May be used to enter numbers.

 

 

 

Phone Components of Cisco SPA303 and Cisco SPA500

Series Models

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Phone Features

 

 

 

 

 

#

Phone Feature

Description

 

 

 

1.

Handset and

Audio devices used to place and answer calls.

 

Speaker

 

 

 

 

2.

Message Waiting

Indicates the status of your voicemail box.

 

Indicator

Unlit: You have no new messages, or your

 

 

 

 

voicemail box is not configured.

 

 

Red: You have a new voicemail message. Note

 

 

that a message is considered new until it is

 

 

saved or deleted.

 

 

Flashing Red: You have an incoming call.

 

 

 

3.

Screen

Not available on Cisco SPA501G

 

 

Displays information, softkeys, menus, or settings,

 

 

depending on the phone state and user inputs.

 

 

 

4.

Line and Feature

Not available on Cisco SPA502G

 

Buttons

May be used for extensions, shared phone lines, or

 

 

 

 

programmable features, as configured by your

 

 

phone administrator. For more information, see

 

 

Using Your Line Buttons, page 20.

 

 

Unused buttons can be configured as personal

 

 

speed dials. For more information, see Creating

 

 

and Using Personal Speed Dials, page 67.

 

 

 

5.

Softkey buttons

Perform specified actions or open menus. For

 

 

more information, see Using Softkeys to Handle

 

 

Calls, page 17.

 

 

 

6.

Additional Line/

Perform specified tasks, as configured by your

 

Feature Buttons for

phone administrator. The color indicates the status.

 

Cisco SPA509G

Paper labels are provided. For more information,

 

 

see Using Your Line Buttons, page 20.

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

 

1

 

 

 

Phone Features

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

#

Phone Feature

Description

 

 

 

 

7.

Navigation Button

Not available on Cisco SPA501G

 

 

 

Moves the cursor left, right, up, or down through

 

 

 

the items on the screen. Note: Cisco SPA525G/G2

 

 

 

includes a Center Select button that selects an

 

 

 

highlighted option on the screen.

 

 

 

 

8.

Voicemail button

Connects to your voicemail box, if configured by

 

 

 

your phone administrator.

 

 

 

 

9.

Hold button

Places a call on hold.

 

 

 

 

10.

Setup button

Opens a menu to configure features and

 

 

 

preferences (such as your directory and speed

 

 

 

dials), to access your call history, and to set up

 

 

 

functions (such as call forwarding).

 

 

 

Note: For the Cisco SPA501G, this button

 

 

 

accesses the Interactive Voice Response menu.

 

 

 

For more information, see Using the Interactive

 

 

 

Voice Response Menu on Cisco SPA301 and

 

 

 

Cisco SPA501G, page 79.

 

 

 

 

11.

Mute button

When selected (steady red), prevents audio

 

 

 

transmission to the connected caller. Note: A

 

 

 

flashing Mute button indicates that the network

 

 

 

connection cannot be found.

 

 

 

 

12.

Volume button

Adjusts the volume of the active audio device

 

 

 

(handset, headset, or speaker) or ringer volume

 

 

 

(when the phone is ringing or the phone is idle).

 

 

 

Press + to increase the volume, or press - to

 

 

 

decrease the volume.

 

 

 

 

13.

Headset button

When selected (steady green), uses the headset

 

 

 

as the audio device for a call.

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

13

Getting Started

 

1

 

 

 

Cisco SPA500S Attendant Console

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

#

Phone Feature

Description

 

 

 

 

14.

Speaker button

When selected (steady green), uses the speaker

 

 

 

as the audio device for a call.

 

 

 

 

15.

Keypad

May be used to enter numbers and letters, and to

 

 

 

select menu options.

 

 

 

 

 

Cisco SPA500S Attendant Console

The Cisco SPA500S attendant console attaches to a Cisco SPA500 Series IP phone to provide additional feature buttons. Up to two 32-button units can be attached to a phone to provide a total of 64 feature buttons.

Your phone administrator can configure these buttons for a variety of purposes, such as speed dial, call park, call pickup, intercom, and caller ID blocking. Paper labels indicate the function of each button.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

14

Getting Started

1

 

Connecting Wired and Wireless Headsets (Optional)

 

 

 

 

 

Connecting Wired and Wireless Headsets (Optional)

The IP phones support wired and wireless headsets from different manufacturers. Cisco SPA525G/G2 also support Bluetooth headsets. For the latest supported models, contact your reseller.

Each brand and type of headset may require different steps for connection.

Consult the documentation for your particular headset for more information.

Additional information can be found at the manufacturer’s websites.

Task

Instructions

 

 

Connecting a wired

Connect the 2.5mm connector from the headset

headset

into the headset port on the right side of the IP

 

phone.

 

 

Connecting a Wireless

Connect the headset’s phone cord into the phone

(non-BlueTooth) headset

port on the back of the IP Phone.

 

 

Connecting and enabling

Available on Cisco SPA525G/G2 only

a Bluetooth headset

To enable Bluetooth:

Cisco SPA525G/G2

 

 

 

1.

Press .

 

2.

Select User Preferences.

 

3.

Select Bluetooth Configuration.

 

4.

Press the right-arrow navigation button to turn

 

 

Bluetooth On.

 

5.

Press Save .

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

15

Getting Started

1

 

Connecting Wired and Wireless Headsets (Optional)

 

 

 

 

 

Task

Instructions

 

 

 

 

Creating a profile for

Available on Cisco SPA525G/G2 only

your Bluetooth headset

1.

After enabling Bluetooth, press .

Cisco SPA525G/G2

 

 

 

 

 

 

2.

Select User Preferences.

 

 

3.

Select Bluetooth Configuration.

 

4.

Scroll to Bluetooth Mode and press the right-

 

 

arrow navigation button

to select one of the

 

 

following options:

 

 

 

Phone: Your Cisco SPA 525G2 will pair with

 

 

a Bluetooth headset only. Select this option if

 

 

you will not use the Cisco SPA 525G2 with a

 

 

Bluetooth-enabled mobile phone.

 

 

Both: Your Cisco SPA 525G2 can use a

 

 

Bluetooth headset, or operate with your

 

 

Bluetooth-enabled mobile phone. At any

 

 

time, a connection can be made to either the

 

 

Bluetooth headset or the Bluetooth-enabled

 

 

mobile phone. If multiple Bluetooth devices

 

 

are in range, the device with a higher priority

 

 

is enabled first, based on the order of

 

 

devices in the Bluetooth Configuration >

 

 

Bluetooth Profiles list.

 

 

5.

Scroll to Bluetooth Profiles and press the right-

 

 

arrow navigation button

to open the profile

 

 

screen.

 

 

 

 

6.

Press

Scan

to scan for your headset. If the

 

 

device is not detected, ensure the headset is

 

 

powered on and has Bluetooth enabled, and

 

 

retry the scan.

 

 

7.

In the list of found devices, select your headset

 

 

and press

Select to edit the profile.

 

8.

Scroll to PIN and enter the PIN for your Bluetooth

 

 

headset.

 

 

 

9.

Scroll to Connect Automatically and press the

 

 

right-arrow navigation button to select On.

 

10. Press

Connect .

 

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

16

Getting Started

1

 

Using Softkeys to Handle Calls

 

 

 

 

 

Using Softkeys to Handle Calls

Softkeys are dynamic buttons that appear on the phone screen to provide access to special functions for the current task or the selected menu.

Four softkeys can be displayed at one time. When additional options are available, a right-arrow icon (>) or left-arrow icon (<) appears at the right or left end of the softkey area. Press the left-arrow or right-arrow navigation button to view more softkeys.

Refer to the following table for information about common softkeys for handling calls.

NOTE Softkey labels vary on different models. Availability of a particular softkey depends on the phone state, the configuration, and the phone model. Not available on the

Cisco SPA301 or the Cisco SPA501G.

Softkey

Function

 

 

 

 

> or <

Indicates that more softkeys are available by pressing

 

the left-arrow or right-arrow navigation button.

 

 

 

Answer

Answers a ringing call.

 

 

 

Bxfer, BlindXfer

To transfer a call to another user without announcing the

 

call, press this softkey, enter the extension or phone

 

number, and then press the softkey again. Also see

 

Transfer or Xfer.

 

 

 

Call Rtn

Returns the last call that was received on this phone.

 

 

 

 

Cfwd, -Cfwd

Press

Cfwd

to forward all incoming calls. Then enter

 

an extension or phone number. Press -Cfwd

to receive

 

calls normally.

 

 

 

 

 

Dnd, -Dnd, Clr Dnd

Press

Dnd

to prevent calls from ringing your phone;

 

calls are forwarded to your Call Forward All number.

 

Press

-Dnd

or Clr Dnd to receive calls normally. Also

 

see Ignore.

 

 

 

 

Conf

During an active call, press this softkey to initiate a

 

conference call. Enter a number, wait for an answer, and

 

then press

Conf again. Also see Conflx or Conf Line.

 

To end the conference for everyone, press

End Call or

 

hang up. To exit the conference and allow the other

 

callers to continue the call, press Join .

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Using Softkeys to Handle Calls

 

 

 

 

 

Softkey

Function

 

 

 

 

 

Conflx

When you have an active call and a held call on your

or Conf Line

phone, press this softkey to create a conference for

 

these calls. If you have multiple calls on hold, you will be

 

prompted to choose a held call by pressing the line

 

button. Also see Conf.

 

 

 

 

To end the conference for everyone, press End Call or

 

hang up. To exit the conference and allow the other

 

callers to continue the call, press

Join .

 

 

 

Dir or Directory

To place a call from your local directory, press this

 

softkey. Use the navigation button to open a directory

 

and select a number. To dial a selected number, press

 

Dial . To exit without dialing, press

twice.

 

 

EditDial

When using a Redial list or Call History List, press this

 

softkey to edit the selected number before placing a call.

 

For example, you may need to edit a misdialed number

 

or change the dialing prefix. Then press

Dial

to place

 

the call.

 

 

 

 

 

Forward, Clr Fwd

Press Forward to forward all incoming calls. Then enter

 

an extension or phone number. Press Clr Fwd

to receive

 

calls normally.

 

 

 

 

 

 

 

 

End Call

Press to end the active call.

 

 

 

 

 

Exit

When viewing a menu on the screen, press this softkey

 

to return to the home screen.

 

 

 

 

 

Grpick

Press to display a list of ringing calls. Use the navigation

or Grpickup

button to select a call, and then press

Dial

to answer

 

it. Also see Pickup.

 

 

 

 

 

Hold

During a call, press this softkey to place the call on hold.

 

 

Ignore

When the phone is ringing, press this softkey to divert

 

the call to the configured Call Forward No Answer

 

Number. Also see Dnd, -Dnd, Clr Dnd.

 

 

 

 

Lcr

Returns the last called that was received on this phone.

 

 

Miss

Displays the Missed Calls list. Use the navigation button

 

to select a call, and then press

Dial .

 

 

 

 

New Call

After placing a call on hold, press this softkey to place a

 

new call.

 

 

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

18

Getting Started

1

 

Using Softkeys to Handle Calls

 

 

 

 

 

Softkey

Function

 

 

 

 

 

 

Park, Unpark

During a call, press

Park

to place the call on hold in a

 

park slot. Enter one or more digits to identify your park

 

slot, and then press

Dial

. To unpark the call, press

 

Unpark , enter the park slot number, and then press

 

Dial .

 

 

 

 

Pickup

To answer a call ringing on another extension, press this

 

softkey, enter the extension number, and then press

 

Dial . Also see Grpick or Grpickup.

 

 

Redial

Displays a list of recently dialed numbers. Use the

 

navigation button to select a number, and then press

 

Dial .

 

 

 

 

 

 

Resume

Resumes a held call.

 

 

 

 

Select

Selects the highlighted item on the display screen.

 

 

Transfer or Xfer

If you want to transfer a call to another extension or

 

phone number, press this softkey. Enter the number.

For an immediate transfer, wait for the other phone to ring, and then press this softkey again.

For an attended transfer, wait for an answer, announce the call, and then press this softkey.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

19

Getting Started

1

 

Using Your Line Buttons

 

 

 

 

 

Using Your Line Buttons

Line buttons are used for extensions and shared lines, as configured by the phone administrator.

NOTE The phone also may have programmable feature buttons for special functions (see

“Using the Feature Buttons” section on page 21).

Not available on Cisco SPA301 and Cisco SPA502G. These phones have a personal extension only.

Extensions

An extension is an internal number at your site. Your phone may have line buttons for personal extensions and shared extensions. The button label displays the extension number.

Personal extensions appear on one phone only.

Shared extensions appear on two or more phones, allowing group members to monitor and manage calls. For more information, see Status Indicators.

Each line button supports two concurrent calls. Your phone may have multiple line buttons for the same extension number to support more calls.

If outbound calling is allowed from an extension, you must enter an access code (typically 9 ) before dialing an external number.

Shared Lines

A shared line is an analog phone line that is reserved for one or more users. Your phone may have line buttons for one or more shared lines. The button label may display a name, a port number, or a phone number.

If the shared line is assigned to a group, all members can monitor and manage calls. For more information, see Status Indicators.

Each shared line supports two concurrent calls.

If the line is available (unlit), you can press the line button to seize the line for an outbound call. No access code is required. Dial the phone number, including any long-distance code that is required for your phone service.

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Getting Started

1

 

Using the Feature Buttons

 

 

 

 

 

Status Indicators

For shared lines, shared extensions, and paired phones, the line button indicates the status.

Unlit: Idle. Available to place a call.

Green (steady): Connected to a call on this phone.

Green (flashing): Holding a call on this phone. To resume the call, press the line button.

Orange (flashing): Ringing. To answer, lift the handset, or press or . Then press the line button.

Red (steady): Connected to a call on another phone.

Red (flashing): Holding a call on another phone. To pick up the call, press the line button.

Orange (steady): There is an error. Contact your phone administrator for assistance.

Using the Feature Buttons

Your phone administrator may configure the following types of feature buttons for your phone.

Auto-dial (system speed dial): Press this button to immediately place a call to the specified user or telephone number. During an active call, you can press this button to immediately transfer the call. This is a blind transfer, with no opportunity to talk to the other party or to cancel the transfer.

Block Caller ID: To block your caller ID for a call, press the button, and then place the call. After you end the call, normal caller ID settings are in effect.

Call Park Slot: During an active call, press this button to place the call on hold in the specified park slot, such as Park Slot 2. To unpark the call from this phone, press this button again. You also can unpark the call from

another IP phone with the same park slot button, for example, Park Slot 2.

Alternatively, unpark the call from any IP phone by pressing Unpark

. When

prompted, enter the specified park slot number, and then press

Dial .

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Getting Started

1

 

Using the Feature Buttons

 

 

 

 

 

Force Night: The function depends on the day/night mode for your phone system. Check with your phone administrator for details.

-In a manual day/night system: Press to toggle between Day mode (green) and Night mode (red).

-In a system with an automated schedule: Press to temporarily override the schedule. The button is red. Press again to resume the normal schedule. The button is green.

Intercom: Press this button to initiate a two-way call to the phone speaker of the specified user. Press again to end the intercom call.

Phone Monitor or Line Monitor (also called Busy Lamp Field): Use this type of button to monitor all extensions on a phone (phone monitor) or a specified extension (line monitor). Press to call the user or to immediately transfer an active call to the user (blind transfer only). The button also functions as an Individual Pickup button to answer a call ringing on the monitored phone or line. Note that the line monitor button does not reflect the user's activity on other extensions such as Shared Lines and Shared Extensions.

-Red (steady): The monitored extension or phone is in use.

-Red (flashing): A call is on hold on the monitored extension or phone.

-Orange (flashing): A call is ringing on the monitored extension or phone. Press the button to pick up the call.

-Unlit: The monitored extension or phone is idle.

Unused Button: Optionally, use an unlabeled button as a personal speed dial button.

-To add a personal speed dial: Press and hold the unlabeled button for three to four seconds. When the Define Speed Dial window appears,

enter a Name for the button label. Press the down-arrow navigation button, and then enter the PhoneNo. Press Save . Note: Personal speed dials can be overwritten by administrative changes on your phone.

-To use a personal speed dial: Press this button to immediately place a call to the specified user or telephone number. During an active call, you can press this button to immediately transfer the call. This is a blind transfer, with no opportunity to talk to the other party or to cancel the transfer.

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Getting Started

1

 

Entering and Editing Characters

 

 

 

 

 

Entering and Editing Characters

If you make a mistake when entering a number, you can edit your entry on the phone screen. On some screens, you can enter letters as well as numbers.

Not available on Cisco SPA301 or Cisco SPA501G

NOTE When entering a number for an outbound call, include the dialing prefix required to get an outside line, as well any long-distance prefix required for your phone service. (A dialing prefix is not required for a call placed from a shared phone line.)

Task

Instructions

 

 

 

Deleting a character

If you make a mistake, press DelChar to backspace

 

over the previous number or character.

 

 

 

 

 

Deleting all characters

 

 

 

 

Cisco SPA50xG models

Press

Clear

to erase your entry.

Cisco SPA525G/G2

Press

Option

, and then select Clear from the

 

menu.

 

 

 

 

 

 

 

Moving the cursor in a

 

 

 

 

field

 

 

 

 

Cisco SPA50xG models

Press the << softkey to move the cursor to the left,

 

or press the >> softkey to move the cursor to the

 

right.

 

 

Cisco SPA525G/G2

Press the right-arrow navigation button to move

 

the cursor to the right or press the left-arrow button

 

to move the cursor to the left.

 

 

Changing the mode to

Some fields allow you to enter letters and numbers.

numbers or letters

If you need to change the mode, use these

Cisco SPA50xG models

softkeys:

 

 

Num: numeric

 

Alpha: alphanumeric

 

Note: You may need to press the right-arrow or left-

 

arrow button to see these options.

 

 

 

 

 

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Getting Started

1

 

Entering and Editing Characters

 

 

 

 

 

Task

Instructions

Changing the mode to Some fields allow you to enter letters and numbers. numbers or letters If you need to change the mode, press Option . Cisco SPA525G/G2 Then choose the input method:

 

Input Num: numeric

 

 

 

Input All: alphanumeric

 

 

 

 

Entering letters in

When your phone is in alphanumeric mode, you can

alphanumeric mode

enter the letters that are shown on the phone

 

keypad.

 

 

 

1.

Press a key. The screen displays the available

 

 

characters. For example, when you press 6 , the

 

 

options are mno6MNO.

 

 

 

2.

Repeatedly press the key until the correct

 

 

number or letter is selected, and then pause. For

 

 

example, quickly press 6

three times to enter

 

 

the letter o.The character is entered and the

 

 

cursor moves to the next position in the field.

 

 

Note: To enter spaces and special characters,

 

 

press these keys:

 

 

 

 

1 : 1 / : \ , ! ; $ ^ |

 

 

 

0 : Space 0 ~ ? > ‘ < “ *

 

 

 

* : . @ * & % [ ] _

 

 

 

 

# : # + - = ( ) { }

 

 

Editing a phone number

When using features such as the Redial list or the

on the display before

Missed Calls list, you can edit a displayed number

dialing

before dialing.

 

 

 

Use the navigation button to select a number, and

 

then edit it as follows:

 

 

 

On SPA303 and SPA50xG models, press

 

 

Edit . Enter your changes, and then press

 

 

OK . To place the call, press

Dial .

 

On SPA525G/G2, press

EditDial

. Enter your

 

 

changes and then press

Dial

to place the

 

 

call.

 

 

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Getting Started

1

 

Entering and Editing Characters

 

 

 

 

 

Using the Setup Menu

You can use the Setup menu to access resources such as the phone directory and the call history. To open the menu, press .

Not available on Cisco SPA301 or Cisco SPA501G

Task

Instructions

 

 

 

Selecting a menu option

1.

Press the up-arrow or down-arrow navigation

by scrolling

 

button to scroll to a menu option.

 

2.

Press Select . Alternatively, on the Cisco

 

 

SPA525G/G2, press the Center Select button.

 

Selecting a menu option Enter the number of the menu option.

by entering a number on

Example: In this example, press 9 to select

the keypad

Network.

 

Setup

8

Voice Mail

 

9

Network

 

10

Product Info

 

11

Status

 

select

cancel

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2

Using Basic Phone Functions

This chapter provides instructions on using your phone’s basic functions. It includes these sections:

Choosing an Audio Device, page 27

Adjusting Volume and Muting, page 29

Placing, Answering, and Managing Calls, page 30

Using the Intercom and Paging Features, page 37

Transferring Calls, page 39

Viewing and Returning Missed Calls, page 41

Forwarding All Calls, page 43

Setting Do Not Disturb, page 44

Enabling or Disabling Call Waiting, page 45

Picking Up a Call for Another Extension, page 46

Parking a Call, page 47

Creating a Three-Way Conference Call, page 49

Using the Phone Directories, page 50

Using the Call History Lists, page 54

Setting or Changing a Phone Password, page 56

Using the Voicemail System, page 58

NOTE Before using this chapter, read Chapter 1, “Getting Started” to become familiar with the phone components, softkeys, and line/feature buttons.

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Using Basic Phone Functions

2

 

Choosing an Audio Device

 

 

 

 

 

Choosing an Audio Device

Before placing a call, select an audio device: the handset, the built-in speaker, or a compatible third-party headset that you have installed. Typically, only one audio device is used at a time.

NOTE For information about headsets, see “Connecting Wired and Wireless Headsets (Optional)” section on page 15.

Task

Instructions

 

 

Using the handset

Lift the handset off the hook.

 

 

 

Using the speaker

Press

or the line button (if the speaker is your

 

Preferred Audio Device). The handset can be either

 

on or off hook. Note: For more information, see

 

Choosing your preferred audio device in this table.

 

 

Using a headset

Not available on Cisco SPA301

 

Press

on your phone. The handset can be either

 

on or off hook. Note: When the headset is your

 

Preferred Audio Device, simply begin dialing a

 

number while the handset is on hook. See Choosing

 

your preferred audio device in this table.

 

 

 

Switching from the

Press

and verify that the button is lit. Place the

handset to the speaker

handset on the hook or leave it off hook.

during a call

 

 

 

 

Switching from the

Not available on Cisco SPA301

handset to a headset

Press

and verify that the button is lit. Place the

during a call

handset on the hook.

 

 

 

 

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Using Basic Phone Functions

2

 

Choosing an Audio Device

 

 

 

 

 

Task

Instructions

 

 

Choosing your preferred

Not available on Cisco SPA301, Cisco SPA501G,

audio device

or Cisco SPA525G/G2

 

If you press a line button or begin dialing without

 

lifting the handset, your Preferred Audio Device is

 

used. By default, the speaker is preferred.

 

Alternatively, you can choose the headset.

 

1.

Press

.

 

2.

Select Preferences.

 

3.

Select Preferred Audio Device, and then press

 

 

Edit .

 

4.

Press

Option to view and select a device.

 

5.

Press

OK , and then press Save .

 

 

Choosing a Bluetooth

Available only on Cisco SPA525G/G2

headset for a call

1.

Make sure your headset is powered on.

 

 

2.

Press

on your phone (or, if supported, press

 

 

the Answer button on your Bluetooth headset

 

 

twice).

 

 

3.

Dial the number to place a call.

 

4.

Press the Answer button on your Bluetooth

 

 

headset to answer a ringing call. See the user

 

 

documentation for your Bluetooth headset for

 

 

more information.

 

For more options with Cisco SPA525G2, see Using

 

the Cisco SPA 525G2 With Your Bluetooth-

 

Enabled Mobile Phone, page 81.

 

 

 

 

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Using Basic Phone Functions

2

 

Adjusting Volume and Muting

 

 

 

 

 

Adjusting Volume and Muting

You can adjust the call volume for each audio device (handset, headset, and speaker). You also can adjust the ringer volume. During a call, you can mute and unmute your phone.

NOTE The volume settings apply to the selected device: handset, headset, speaker, or ringer.

Mute and headset are not available on Cisco SPA301.

Task

Instructions

 

 

Adjusting the audio

Cisco SPA301: Press the Volume button

volume during a call

repeatedly.

 

Other models: Press + on the Volume button

 

to increase the volume, or press - to

 

decrease the volume. Optionally, press

 

Save to save this setting for future calls

 

(not available Cisco SPA501G).

 

 

Adjusting the audio

Cisco SPA301: Lift the handset. Press the

volume when the phone

Volume button repeatedly.

is idle

Other models: Choose any audio device.

 

 

Press + on the Volume button to increase the

 

volume, or press - to decrease the volume.

 

Optionally, press Save to save this setting

 

for future calls (not available Cisco SPA501G).

 

 

Adjusting the ringer

Cisco SPA301: Press the Volume button

volume when the phone

repeatedly.

is ringing or idle

Other models: Press + on the Volume button

 

 

to increase the ringer volume, or press - to

 

decrease the ringer volume. Optionally, press

 

Save to save this setting for future calls

 

(not available Cisco SPA501G).

 

 

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