Cisco Systems SPA 525G User Manual

4.5 (2)

USER GUIDE

Cisco Small Business Pro

SPA 500 Series IP Phones

Model SPA 525G

FCC and IC Statement

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1.This device may not cause harmful interference, and

2.This device must accept any interference received, including interference that may cause undesired operation.

CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Nurse Connect, Cisco Pulse, Cisco SensorBase, Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of Green are service marks; and Access Registrar, Aironet, AllTouch, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Lumin, Cisco Nexus, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, Continuum, EtherFast, EtherSwitch, Event Center, Explorer, Follow Me Browsing, GainMaker, iLYNX, IOS, iPhone, IronPort, the IronPort logo, Laser Link, LightStream, Linksys, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, PCNow, PIX, PowerKEY, PowerPanels, PowerTV, PowerTV (Design), PowerVu, Prisma, ProConnect, ROSA, SenderBase, SMARTnet, Spectrum Expert, StackWise, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0910R)

© 2009 Cisco Systems, Inc. All rights reserved.

OL-18193-03

IMPORTANT NOTE

FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Industry Canada Statement

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:

1.This device may not cause harmful interference, and

2.This device must accept any interference received, including interference that may cause undesired operation.

© 2009 Cisco Systems, Inc. All rights reserved.

OL-18193-03

Contents

FCC and IC Statement

2

Federal Communication Commission Interference Statement

2

IMPORTANT NOTE

3

Industry Canada Statement

3

Chapter 1: Getting Started

6

Overview of the Cisco SPA 525G IP Phone

7

Caring for Your Phone

8

Understanding Your Phone’s Lines and Buttons

9

Phone Components

9

Softkey Buttons

11

Using the Keypad and Buttons with Menus

14

Using Keypad Shortcuts

14

Using the Navigation Button

14

Entering Numbers and Text in Fields

15

Using Phone Hardware and Accessories

16

Using the Speakerphone

16

Using Wired and Wireless Headsets

16

Connecting the Headset

16

Connecting Bluetooth Headsets

17

Using a Headset with Your IP Phone

18

Switching Between the Handset/Headset/Speakerphone

 

During a Call

18

Chapter 2: Installing Your Phone

20

Before You Begin

21

Connecting the Handset

21

(Optional) Attaching the Desk Stand

23

(Optional) Mounting the Phone to the Wall

24

Connecting Your Phone’s Power

26

Cisco Small Business Pro IP Phone SPA 525G (SIP)

1

Contents

Connecting Your Phone to the Computer Network

27

Connecting Your Phone to the Wired Network

27

Connecting Your Phone to the Wireless Network

27

Determining Your Wireless Router Security Type

28

Using Wi-Fi Protected Setup with the Cisco SPA 525G

31

Manually Adding a Wireless Profile on the Cisco SPA 525G

32

Uploading Security Certificates to the Phone

34

Verifying Phone Startup

35

Upgrading Your Phone’s Firmware

35

Chapter 3: Using Basic Phone Functions

37

Placing or Answering a Call

38

Using Dial Assistance

39

Adjusting Call Volume and Muting

39

Adjusting Call Volume

39

Using Mute

39

Putting a Call on Hold

39

Resuming a Call

40

Ending a Call

40

Transferring Calls

40

Performing an Attended Transfer

40

Performing an Unattended (Blind) Transfer

41

Redialing

41

Viewing and Returning Missed Calls

42

Returning a Missed Call

42

Viewing a List of Missed Calls

42

Turning the Missed Calls Shortcut On and Off

43

Forwarding Calls

43

Forwarding Calls to a Single Number

44

Forwarding Calls When Your Phone is Busy

44

Forwarding Calls When You Don’t Answer the Phone

45

Cisco Small Business Pro IP Phone SPA 525G (SIP)

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Contents

Delaying Call Forwarding When You Don’t Answer the Phone

45

Stopping Call Forwarding

45

Setting Do Not Disturb

45

Configuring Call Waiting

46

Picking Up a Call

47

Parking a Call

48

Placing a Three-Way Conference Call

49

Using the Phone Directories

50

Using Your Personal Address Book

50

Adding a New Contact

51

Copying a Contact

52

Searching for a Contact

52

Deleting a Contact

52

Editing a Contact

53

Using the Corporate Directory

53

Using the Call History Lists

54

Viewing the Call History Lists

54

Deleting a Call History List

55

Calling from the Call History Lists

55

Deleting an Entry from the Call History Lists

55

Saving a Call History List Number to Your Directory

56

Setting or Changing a Phone Password

56

Logging In and Logging Out of Your Phone

57

Accessing Voicemail

57

Chapter 4: Using Advanced Phone Features

59

Configuring Privacy and Security Features

60

Blocking Caller ID

60

Blocking Anonymous Calls

60

Using Secure Call

61

Enabling Dial Assistance

61

Connecting to a Virtual Private Network (VPN)

62

Cisco Small Business Pro IP Phone SPA 525G (SIP)

3

Contents

Creating and Using Speed Dials

63

Creating Speed Dials on Unused Line Buttons

64

Creating Numerical Speed Dials

64

Playing MP3 Files on Your Phone

65

Creating the Playlist

65

Playing Songs

66

Changing the Left and Right Channel for Stereo Headsets

67

Using the Paging Feature

68

Paging Another Phone

68

Paging a Group of Phones

68

Configuring Auto Answer

68

Customizing Your LCD Screen

69

Changing the LCD Screen Contrast

69

Setting the Screen Backlight Timer

69

Configuring the Phone Screen Saver

70

Changing the Phone Wallpaper

70

Using Ring Tones

71

Accessing Weather and News on Your Phone

72

Accessing Weather Information

72

Accessing News

73

Configuring Date and Time Parameters on Your Phone

74

Using Star Codes

75

Restarting Your Phone

77

Viewing Phone, Network, and Call Information

77

Viewing Phone Information

77

Viewing Network Information

78

Viewing Phone Line and Extension Information

78

Viewing Peripheral Status

79

Viewing the Wireless Connection Status

79

Advanced Menus for Technical Support Personnel

80

Cisco Small Business Pro IP Phone SPA 525G (SIP)

4

Contents

Chapter 5: Using the Web Interface

81

Logging in to the Web Interface

82

Configuring Your Address Book

82

Setting Do Not Disturb

83

Configuring Call Forwarding

84

Configuring Call Waiting

85

Blocking Caller ID

85

Blocking Anonymous Calls

86

Viewing Call History Lists

86

Creating Speed Dials

87

Configuring Wi-Fi

87

Configuring Bluetooth

88

Upgrading Firmware

89

Chapter 6: Using the Cisco SPA 500S Attendant Console

90

Connecting the Cisco SPA 500S Attendant Console to the

 

Cisco SPA 525G IP Phone

91

Connecting a Single Cisco SPA 500S

92

Connecting a Second Cisco SPA 500S

96

Configuring the Cisco SPA 500S

98

Using the Cisco SPA 500S

99

Monitoring the Cisco SPA 500S

99

Appendix A: Where to Go From Here

100

Cisco Small Business Pro IP Phone SPA 525G (SIP)

5

1

Getting Started

This chapter provides an overview of your Cisco SPA 525G IP phone. It contains the following sections:

Overview of the Cisco SPA 525G IP Phone, page 7

Understanding Your Phone’s Lines and Buttons, page 9

Using the Keypad and Buttons with Menus, page14

Entering Numbers and Text in Fields, page15

Using Phone Hardware and Accessories, page16

NOTE The Cisco SPA 525G features vary, depending on the type of call control system you are using. This document describes using the Cisco SPA 525G with a SIP phone system, such as the Cisco SPA 9000 Voice System or a Broadsoft or Asterisk system. If you are using the Cisco SPA 525G with a Cisco Unified Communications 500 Series, see the Cisco Unified Communications Manager Express for Cisco Small Business Pro IP Phone SPA 525G User Guide.

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Getting Started

1

 

Overview of the Cisco SPA 525G IP Phone

 

 

 

 

 

Overview of the Cisco SPA 525G IP Phone

The Cisco SPA 525G IP Phone is a full-featured VoIP (Voice over Internet Protocol) phone that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or speaker.

The Cisco SPA 525G phone is connected to the network through its Ethernet connection or the built-in Wireless-G connection. If you are using the Wireless-G connection, a separate power adapter (PA-100) is required. The Cisco SPA 525G provides an additional Ethernet port that allows a computer to be connected to the network through the IP phone. (This option is only available when phone is connected to the network via the wired Ethernet connection).

Unlike traditional phones, the Cisco SPA 525G requires a separate power source. Either connect your phone to an Ethernet switch that provides Power over Ethernet (PoE), or use a separate power adapter (PA-100).

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

7

Getting Started

1

 

Overview of the Cisco SPA 525G IP Phone

 

 

 

 

 

The Cisco SPA 525G has a 320 x 240 color, 3.2" inch LCD screen and provides up to five telephone extensions. It provides the following hardware features:

2 Ethernet 10/100 Mbps ports

802.3af Power over Ethernet support

USB 2.0 host port for connecting a USB memory device to play MP3 music files

AUX port (to attach a Cisco SPA 500S attendant console)

Bluetooth capability for headset support

2.5mm stereo earphone jack for headset

Wireless-G client support

Kensington security slot support

Caring for Your Phone

The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Getting Started

1

 

Understanding Your Phone’s Lines and Buttons

 

 

 

 

 

Understanding Your Phone’s Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

Figure 1 Cisco SPA 525G Phone Components

Table 1 IP Phone Components

#

Phone Feature

Description

 

 

 

1

Handset

Pick up to answer or place calls.

 

 

 

2

Speaker

Speaker for phone.

 

 

 

3

Message Waiting

When lit:

 

Indicator

Red—You have a new voice mail message.

 

 

 

 

Flashing Red—You have an incoming call.

 

 

 

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Getting Started

1

 

Understanding Your Phone’s Lines and Buttons

 

 

 

 

 

Table 1 IP Phone Components

#

Phone Feature

Description

 

 

 

4

LCD Screen

Your phone may vary, but typically displays:

 

 

Date and time

 

 

Phone station name

 

 

Line extensions

 

 

Softkey options

 

 

Startup logo, screen saver, background photo, and

 

 

 

photo album

 

 

 

5

Line keys

Indicates phone line status. Your phone may vary, but

 

 

typically, when lit:

 

 

Green: Line is idle.

 

 

Red (steady): Line is active or in use.

 

 

Red (blinking): Line is on hold.

 

 

Orange: Line is unregistered (cannot be used).

 

 

Flashing Orange: The phone is not connected to

 

 

 

the network.

 

 

 

6

Softkey buttons

Press a softkey button to perform the action on the

 

 

label on the LCD screen above.

 

 

 

7

Navigation button

Press in each direction to scroll through items on the

 

 

LCD screen.

 

 

 

8

Center Select button

Press this button to select the option or menu that is

 

 

highlighted on the LCD screen.

 

 

 

9

Messages button

Press to access voice mail (must be set up by your

 

 

phone administrator).

 

 

 

10

Hold button

Press to place a call on hold.

 

 

 

11

Setup button

Press to access the phone’s configuration menu to

 

 

configure features and preferences (such as your

 

 

directory and speed dials), access your call history,

 

 

and set up functions (such as call forwarding).

 

 

 

12

Mute button

Press to mute or unmute the phone. When the phone is

 

 

muted, the button glows red. A flashing red mute

 

 

button indicates that the phone has no network

 

 

connectivity.

 

 

 

 

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Getting Started

1

 

Understanding Your Phone’s Lines and Buttons

 

 

 

 

 

Table 1 IP Phone Components

#

Phone Feature

Description

 

 

 

13

Volume button

Press + to increase the volume and press - to lower

 

 

the volume of the handset, headset, speaker (when

 

 

the handset is off hook), or ringer (when the handset is

 

 

on hook).

 

 

 

14

Headset button

Press to turn the headset on or off. When the headset

 

 

is on, the button glows green.

 

 

 

15

Speaker button

Press to turn the speaker on or off. When the speaker

 

 

is on, the button glows green.

 

 

 

16

Keypad

Press keys to dial phone numbers, enter letters, and

 

 

choose menu items.

 

 

 

Softkey Buttons

The phone displays four softkey buttons at a time on the LCD screen. Different softkey buttons display depending on the phone screen or menu that is shown. Press the Right Arrow or Left Arrow keys to see additional softkeys.

The following table shows some of the typical Cisco SPA 525G softkey buttons that are available (in alphabetical order). You may not have all of these softkey buttons on your phone, and you may have additional buttons that are not listed here. For example, your phone administrator may also provide custom softkey buttons on your phone, such as buttons that provide a speed dial to a company number, or that access a specialized program that runs on your phone. Contact your phone administrator for more information.

Table 2 Cisco SPA 525G Softkey Buttons

Button

Function

 

 

Add

Adds a new item (for example, a new directory entry).

 

 

AddList

Creates a list (for example, of MP3 files to play).

 

 

Alpha

Press to enter alphabetic characters in a data entry field.

 

 

Answer

Answers an incoming call.

 

 

Back

Returns you to the previous screen.

 

 

Barge

Press to interrupt a call on a shared extension.

 

 

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Getting Started

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Understanding Your Phone’s Lines and Buttons

 

 

 

 

 

Table 2 Cisco SPA 525G Softkey Buttons

Button

Function

 

 

BXfer

Performs a blind call transfer. See “Performing an Unattended

 

(Blind) Transfer,” on page 41.

 

 

Call Rtn

Returns the last missed call by dialing the number that called you.

 

See “Viewing and Returning Missed Calls,” on page 42.

 

 

Clear

Deletes an entire text/number field.

 

 

Clr DND

Clears Do Not Disturb.

 

 

Clr Fwd

Clears Call Forward.

 

 

Conf

Initiates a conference call. See “Placing a Three-Way Conference

 

Call,” on page 49.

 

 

ConfLx

Conferences existing active calls on the phone together.

 

 

Connect

Connects to the selected item (for example, to the wireless

 

network or Bluetooth device).

 

 

Copy

Copies the selected item (for example, a contact in the Address

 

Book).

 

 

delChar

Deletes the last number or letter.

 

 

Delete

Deletes an entire item (for example, a number from the Call History

 

list).

 

 

Dial

Dials the string of numbers that you have entered, or the number

 

that you have highlighted in a list such as the Missed Calls screen.

 

 

Directory

Access your personal address book. See “Using Your Personal

 

Address Book,” on page 50.

 

 

DND

Do Not Disturb; prevents incoming calls from ringing your phone.

 

See “Setting Do Not Disturb,” on page 45.

 

 

Edit

Opens an item so that you can edit numbers or letters, or enable or

 

disable a feature.

 

 

EditDial

Edits a number before dialing.

 

 

End Call

Disconnects a call.

 

 

Forward

Forwards calls coming to your phone. See “Forwarding Calls,” on

 

page 43.

 

 

GrPickup

Allows you to pick up (answer) a call at that is ringing at another

 

extension in your group. See “Picking Up a Call,” on page 47.

 

 

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Getting Started

1

 

Understanding Your Phone’s Lines and Buttons

 

 

 

 

 

Table 2 Cisco SPA 525G Softkey Buttons

Button

Function

 

 

Hold

Places a call on hold. See “Putting a Call on Hold,” on page 39.

 

 

Ignore

Ignores an incoming call.

 

 

Join

Connects a conference call.

 

 

List

In some menus, shows a list of configured items (for example, a list

 

of locations for weather or news).

 

 

Miss

Displays the list of missed calls.

 

 

More

Access additional softkeys.

 

 

Next

Moves to the next item in a list (for example, a song in the MP3

 

Playlist).

 

 

Option

Enters a sub-menu.

 

 

Park

Parks a call at a designated “park” number. The call is active until

 

you unpark it, or the caller disconnects. See “Parking a Call,” on

 

page 48.

 

 

Paste

Pastes the item you copied into a list or field.

 

 

Pickup

Allows you to pick up (answer) a call that is ringing at another

 

extension. See “Picking Up a Call,” on page 47.

 

 

Play

Plays a selected item such as a song or a ringtone.

 

 

Previous

Moves to a previous item in a list (for example, a song in the MP3

 

Playlist).

 

 

PrivHold

Puts a call on hold on an active shared line.

 

 

Redial

Brings up the list of recently dialed numbers. See “Redialing,” on

 

page 41.

 

 

Refresh

Refreshes the screen. Useful after changing a configuration or

 

when you want to update information (such as weather).

 

 

Resume

Resumes a call that is on hold.

 

 

Save

Saves your changes.

 

 

Scan

Scans for wireless networks or Bluetooth devices.

 

 

Select

Selects the highlighted item on the LCD screen.

 

 

Transfer

Performs a call transfer. See “Transferring Calls,” on page 40.

 

 

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Cisco Systems SPA 525G User Manual

Getting Started

1

 

Using the Keypad and Buttons with Menus

 

 

 

 

 

Table 2

Cisco SPA 525G Softkey Buttons

 

 

 

Button

 

Function

 

 

Unpark

Connects to a parked call. See “Parking a Call,” on page 48.

 

 

 

View

 

Displays more information about a selected item.

 

 

 

XferLX

 

Transfers existing active calls on the phone.

 

 

 

Using the Keypad and Buttons with Menus

You press a softkey button or other buttons to enter menus on the LCD screen.

Using Keypad Shortcuts

Use the keypad to enter the number of the menu or sub-menu item. For example, to reach the Call History menu, press the Setup button and press 2.

NOTE Menus and options can change depending on the software release.

Using the Navigation Button

Use the navigation button to scroll up or down through the menu items, and then press the Select softkey button or the center Select button to choose the highlighted item.

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Getting Started

1

 

Entering Numbers and Text in Fields

 

 

 

 

 

Entering Numbers and Text in Fields

Some fields on the IP phones require you to enter numbers and text using the keypad and/or softkey buttons. In general, the following guidelines apply:

Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter.

Press the number key multiple times to move to a different letter under that number. (For example, to enter “Mary,” you would press 6 five times rapidly and then pause (for M); press 2 and then pause (for A), press 7 three times rapidly (for r), then press 9 three times rapidly (for y).

Available characters are shown in the following table:

Key

Character Set

 

 

1

1 / : \ , ! ; $ ^ |

 

 

2

abc2ABC

 

 

3

def3DEF

 

 

4

ghi4GHI

 

 

5

jkl5JKL

 

 

6

mno6MNO

 

 

7

pqrs7PQRS

 

 

8

tuv8TUV

 

 

9

wxyz9WXYZ

 

 

0

Space 0 ~ ? > ‘ < “

 

 

*

. @ * & % [ ] _

 

 

#/P

# + - = ( ) { }

 

 

Use the delChar softkey button to backspace and delete the last character.

Use the Option > Clear softkey button to remove the entire entry.

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Getting Started

1

 

Using Phone Hardware and Accessories

 

 

 

 

 

Using Phone Hardware and Accessories

Using the Speakerphone

The SPA IP Phones provide a speakerphone. To use the speakerphone, press the Speaker button (the handset can be either on or off hook).

Using Wired and Wireless Headsets

The SPA IP Phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites:

http://www.plantronics.com

http://www.jabra.com

Connecting the Headset

Each brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information. In general, to connect a headset:

For Bluetooth headsets: See the ”Connecting Bluetooth Headsets” section on page17.

For wireless, non-Bluetooth headsets (such as Plantronics or Jabra): Follow the instructions for your product to connect the phone to the wireless headset base.

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Getting Started

1

 

Using Phone Hardware and Accessories

 

 

 

 

 

For wired headsets: Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic:

Connecting Bluetooth Headsets

Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets.

To configure the phone to work with your headset, first enable Bluetooth:

STEP 1 Press the Setup button.

STEP 2 Select User Preferences.

STEP 3 Select Bluetooth Configuration.

STEP 4 With Bluetooth selected, press the Right Arrow key to turn Bluetooth On.

STEP 5 Press Save.

After enabling Bluetooth, create a profile for your headset:

STEP 1 In the Bluetooth Configuration screen, scroll to Bluetooth Profiles. Press the Right Arrow key to enter the profile screen.

STEP 2 Press Scan to scan for your headset.

STEP 3 In the list of found devices, select your headset and press the Select button to edit the profile.

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Getting Started

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Using Phone Hardware and Accessories

 

 

 

 

 

STEP 4 Scroll to PIN and enter the PIN for your Bluetooth headset.

STEP 5 Scroll to Connect Automatically and press the Right Arrow key to turn to On.

STEP 6 Press Connect. The profile screen displays and a check mark appears next to the headset if the connection was successful.

Using a Headset with Your IP Phone

NOTE: Steps to use your headset with the SPA IP Phone may vary. Consult the user documentation for your headset for more information.

To use a wired headset, press the Headset button on your phone and dial the number to place a call, or press the headset button to answer a ringing call.

To use a non-Bluetooth wireless headset (such as Jabra or Plantronics), you may need to lift the receiver off hook before speaking or listening through the headset.

To use a Bluetooth headset, make sure your headset is powered on. Press the Headset button on your phone (or, if supported, press the Answer button on your Bluetooth headset twice) and dial the number to place a call. Press the Answer button on your Bluetooth headset to answer a ringing call. See the user documentation for your Bluetooth headset for more information.

Switching Between the Handset/Headset/Speakerphone

During a Call

Any of these audio devices can be used during a call. Only one device can be used at a time. The handset can be on the hook when using the speakerphone or headset function.

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Getting Started

1

 

Using Phone Hardware and Accessories

 

 

 

 

 

To switch from the handset to the speakerphone, press the Speakerphone button and place the handset back on the hook.

To switch from the speakerphone to a headset, press the Headset button.

To switch from the speakerphone to the handset, pick up the handset.

To switch from the headset to the speakerphone, press the Speakerphone button.

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

19

2

Installing Your Phone

This chapter describes how to install and connect your Cisco SPA 525G IP Phone. It contains the following sections:

Before You Begin, page 21

Connecting the Handset, page 21

(Optional) Attaching the Desk Stand, page 23

(Optional) Mounting the Phone to the Wall, page 24

Connecting Your Phone’s Power, page 26

Connecting Your Phone to the Computer Network, page 27

Verifying Phone Startup, page 35

Upgrading Your Phone’s Firmware, page 35

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

20

Installing Your Phone

2

 

Before You Begin

 

 

 

 

 

Before You Begin

Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.

NOTE: The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S Attendant Console that works with the Cisco SPA 525G. It is not for use as a telephone line port.

!

CAUTION: Do not plug a telephone line cord

into the port marked “AUX.”

 

Connecting the Handset

STEP 1 Find the longer end of the coiled phone cord. Insert it into the back of the phone base in the slot marked with a phone symbol. This port is labeled #5 on the Cisco SPA 525G IP Phone Connections graphic.

STEP 2 Insert the short end of the handset cord into the jack at the bottom of the handset (not shown).

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Installing Your Phone

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Connecting the Handset

 

 

 

 

 

Figure 1 Cisco SPA 525G IP Phone Connections

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(Optional) Attaching the Desk Stand

 

 

 

 

 

Number

Component

 

 

1

Auxiliary port. Only for use with the Cisco SPA 500S attendant console.

 

 

2

Power port. Insert the power adapter plug into this port.

3Additional Ethernet port. Connect an Ethernet cable to this port to provide network connectivity to a PC. (This port cannot be used when the phone is connected to the network via the built-in Wireless-G client.)

4Switch (Ethernet) port. Connect the network cable to this port.

5Phone cord slot. Insert one end of the phone cord into this slot and the other into the jack at the bottom of the phone handset.

6USB port. For use with an external USB memory device (optional).

(Optional) Attaching the Desk Stand

NOTE: Do not attach the desk stand if you want to mount the phone to the wall. If you are attaching a Cisco SPA 500S attendant console attach the console before attaching the desk stand.

STEP 1 Line up the tabs on the desk stand with the slots on the back of the phone.

STEP 2 Slide the bottom tabs into the slots

STEP 3 Lightly press down on the top of the desk stand. It should easily slide into the top slots. Do not force.

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(Optional) Mounting the Phone to the Wall

 

 

 

 

 

(Optional) Mounting the Phone to the Wall

To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.

Figure 2 MB100 Wall Mount Kit

STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base.

STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation.

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(Optional) Mounting the Phone to the Wall

 

 

 

 

 

STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.

STEP 4 Plug in the Ethernet and power cables.

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Connecting Your Phone’s Power

 

 

 

 

 

STEP 5 Hang onto screws mounted in the wall.

Connecting Your Phone’s Power

If you are using an external power source, plug it into the building’s power source, and plug the power supply into the phone base. See Figure 1 on page 22, item #2.

NOTE: The Cisco SPA 525G does not ship with a power supply. If you are not using Power over Ethernet (PoE), you must order the PA-100 power supply separately from Cisco.

If you are using Power over Ethernet (PoE) to power the phone, the phone will receive power when you connect an Ethernet cable from the phone’s WAN port to a switch in your network that provides PoE. See the ”Connecting Your Phone to the Wired Network” section on page 27.

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Connecting Your Phone to the Computer Network

 

 

 

 

 

Connecting Your Phone to the Computer Network

Connecting Your Phone to the Wired Network

You connect your phone to the local network by using an Ethernet cable:

STEP 1 Plug the Ethernet cable into the back of the base station into the slot marked “SW.” This port is labeled #4 on Figure 1 on page 22.

STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your network, such as a network switch.

NOTE: The Cisco SPA 525G provides a second Ethernet port. You can connect a PC to this port to provide network access to the PC. This port is labeled #3 in the Cisco SPA 525G IP Phone Connections graphic. This port cannot be used when the phone is connected to the network via the built-in Wireless-G client.

Connecting Your Phone to the Wireless Network

NOTE The PC port is not supported in wireless operation. The PC port is only supported in a wired operation.

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