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Ericsson MD-110Serial Integration

Guide

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Text Part Number: OL-1290-01

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Ericsson MD-110Serial Integration Guide

Copyright © 2001, Cisco Systems, Inc.

All rights reserved.

C O N T E N T S

Preface v

 

 

Purpose

v

 

 

 

 

 

 

 

 

 

Audience

v

 

 

 

 

 

 

 

 

 

Organization

vi

 

 

 

 

 

 

 

 

Conventions

vi

 

 

 

 

 

 

 

 

Cisco Unity Documentation

vii

 

 

 

 

 

 

Obtaining Documentation

viii

 

 

 

 

 

 

Obtaining Technical Assistance

x

 

 

 

 

Ericsson MD-110 Serial Integration 1-1

 

 

 

C H A P T E R 1

 

 

 

 

 

Integration Overview 1-1

 

 

 

 

 

 

 

Integration Description

1-3

 

 

 

 

 

 

Configuring Cisco Unity for the Integration

1-5

 

 

 

 

Programming the Phone System

1-7

 

 

 

 

 

Testing the Integration

1-9

 

 

 

 

 

Dual Phone System Integration 2-1

 

 

 

C H A P T E R 2

 

 

 

 

 

Dual Phone System Integration Overview

2-1

 

 

 

 

Changing Cisco Unity Administrator Settings 2-3

 

 

Changing the Number of Installed Ports 2-8

 

Exiting and Starting the Cisco Unity Software and Server A-1

A P P E N D I X A

 

 

Exiting the Cisco Unity Software

A-1

 

 

 

 

 

 

 

 

 

 

Ericsson MD-110Serial Integration Guide

 

 

 

 

 

 

 

 

 

 

 

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Contents

 

Shutting Down or Restarting the Cisco Unity Server A-2

 

Starting the Cisco Unity Software A-2

 

Assigning Dialogic Ports for a Dual Phone System Integration B-1

A P P E N D I X B

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Preface

This preface describes the purpose, audience, organization, and conventions of the

Ericsson MD-110 Serial Integration Guide. It also provides information on how to obtain related documentation.

Purpose

The EricssonMD-110Serial Integration Guideprovides instructions for integrating the phone system with the Cisco Unity voice messaging system. This guide includes:

An overview of the process.

The requirements for setting up the integration.

A description of how the integration works.

The features supported by the integration.

Descriptions of procedural tasks.

Audience

The EricssonMD-110Serial Integration Guideis written for technicians who configure the phone system and Cisco Unity to work with each other. This guide requires knowledge of and access to both the phone system and the voice messaging system.

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Preface

Organization

Organization

Chapter 1 of the EricssonMD-110Serial Integration Guidedescribes the steps needed to integrate the phone system and the voice messaging system.

Chapter 2 describes the steps needed for a “dual phone system integration”anintegration of the voice messaging system with both Cisco CallManager and a traditional,circuit-switchedphone system at the same time.

Conventions

The EricssonMD-110Serial Integration Guideuses the following conventions.

Table 1 Ericsson MD-110Serial Integration Guide conventions

Convention

Description

 

 

boldfaced text

Boldfaced text is used for:

 

Key and button names. (Example: ClickOK.)

 

Information that you enter. (Example: Enter

 

Administrator in the User Name box.)

 

 

< >

Angle brackets are used around parameters for which you

(angle brackets)

supply a value. (Example: In the Command Prompt

 

window, enter ping <IP address>.)

 

 

-

Hyphens separate keys that must be pressed

(hyphen)

simultaneously (for example, Ctrl-Alt-Delete).

 

 

>

A right angle bracket is used to separate selections that

(right angle

you make:

bracket)

On menus. (Example: On the Windows Start menu,

 

 

click Settings > Control Panel > Phone and

 

Modem Options.)

 

In the navigation bar of the Cisco Unity

 

Administrator. (Example: Go to System >

 

Configuration > Settings.)

 

 

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Preface

Cisco Unity Documentation

The EricssonMD-110Serial Integration Guidealso uses the following convention:

Caution Meansreader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Cisco Unity Documentation

Table 2

Cisco Unity Documentation Set

 

 

 

 

Document

 

Location

 

 

Cisco Unity Customization Worksheets

Available in PDF format on the Cisco Unity

 

 

Documentation compact disc and on Cisco.com at

 

 

http://www.cisco.com/univercd/cc/td/doc/product/

 

 

voice/c_unity/index.htm.

 

 

Cisco Unity Release Notes

Available in print and on Cisco.com at

 

 

http://www.cisco.com/univercd/cc/td/doc/product/

 

 

voice/c_unity/index.htm.

 

 

AV-CiscoTSP Release Notes

Available on Cisco.com at http://www.cisco.com/

 

 

univercd/cc/td/doc/product/voice/c_unity/index.htm.

 

 

Cisco Unity Installation Guide

Available in print, and in HTML and PDF formats on

 

 

the Cisco Unity Documentation compact disc and on

 

 

Cisco.com at http://www.cisco.com/univercd/

 

 

cc/td/doc/product/voice/c_unity/index.htm.

 

 

Cisco Unity System Administration Guide

Available in HTML and PDF formats on the

 

 

Cisco Unity Documentation compact disc and on

 

 

Cisco.com at http://www.cisco.com/univercd/

 

 

cc/td/doc/product/voice/c_unity/index.htm.

 

 

Also available in the Cisco Unity Administrator Help.

 

 

 

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Preface

Obtaining Documentation

Table 2

Cisco Unity Documentation Set

 

 

 

 

Document

 

Location

 

 

Cisco Unity Troubleshooting Guide

Available in HTML and PDF formats on the

 

 

Cisco Unity Documentation compact disc and on

 

 

Cisco.com at http://www.cisco.com/univercd/

 

 

cc/td/doc/product/voice/c_unity/index.htm.

 

 

Also available in the Cisco Unity Administrator Help.

 

 

Cisco Unity User Guide

Available in print and PDF formats on the Cisco Unity

 

 

Documentation compact disc and on Cisco.com at

 

 

http://www.cisco.com/univercd/

 

 

cc/td/doc/product/voice/c_unity/index.htm.

 

 

Cisco Unity at a Glance for Standard

Available in print and PDF formats on the Cisco Unity

Conversation card

Documentation compact disc and on Cisco.com at

 

 

http://www.cisco.com/univercd/

 

 

cc/td/doc/product/voice/c_unity/index.htm.

 

 

Cisco Unity at a Glance for Optional

Available in print and PDF formats on the Cisco Unity

Conversation card

Documentation compact disc and on Cisco.com at

 

 

http://www.cisco.com/univercd/

 

 

cc/td/doc/product/voice/c_unity/index.htm.

 

 

 

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

http://www.cisco.com

http://www-china.cisco.com

http://www-europe.cisco.com

 

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Obtaining Documentation

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROMpackage, which ships with your product. The DocumentationCD-ROMis updated monthly and may be more current than printed documentation. TheCD-ROMpackage is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROMthrough the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208or, in North America, by calling 800553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and selectDocumentation. After you complete the form, clickSubmit to send it to Cisco.

You can e-mailyour comments tobug-doc@cisco.com.

To submit your comments by mail, write to the following address:

Attn Document Resource Connection

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

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Preface

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-usetool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-registeron Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

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Preface

Obtaining Technical Assistance

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Yournetwork performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—Youneed information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-freenumbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Yourproduction network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Yourproduction network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

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C H A P T E R 1

Ericsson MD-110Serial Integration

Integration Overview

Before performing the following integration steps, confirm that the Cisco Unityserver is ready for the integration by completing the appropriate tasks in Chapters 1 through 3 of theCisco Unity Installation Guide.

Integration Steps

Follow these steps to set up this integration.

1.Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met. See the “Requirements” section on page 1-2.

2.Configure Cisco Unity for the integration. See the “Configuring Cisco Unity for the Integration” section on page 1-5.

3.Program the phone system and extensions. See the “Programming the Phone System” section on page 1-7.

4.Test the integration. See the “Testing the Integration” section on page 1-9.

 

 

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Chapter 1 Ericsson MD-110Serial Integration

Integration Overview

Requirements

The Ericsson MD-110integration supports configurations of the following components:

Phone System

Ericsson MD-110

Software level BC6 or later

ICU card installed to provide the serial data port

The serial data port in the phone system connected to a serial port (COM1 is the default) on the Unity server with an RS-232serial cable

The voice messaging ports in the phone system connected to the voice cards in the Cisco Unity server

The phone system ready for the integration as described in the installation guide for the phone system

Cisco Unity Server

The Dialogic® D/41EPCI,D/120JCT-LS,orD/120JCT-Euro voice cards installed

Cisco Unity installed and ready for the integration as described in the

Cisco Unity Installation Guide

Caution To prevent Windows from mistaking the serial connection for a serial mouse when rebooting the Cisco Unity server, confirm that the Boot.ini file is set according to instructions. Otherwise, the integration will not work properly. For details on setting up the Boot.ini file, refer to “Installing Windows 2000 Server” in Chapter 3 of theCisco Unity Installation Guide.

A system key that enables the integration and the appropriate number of voice messaging ports

An available serial port (COM1 is the default)

 

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Chapter 1 Ericsson MD-110Serial Integration

Integration Description

Integration Description

The Ericsson MD-110integration uses a data link, which consists of anRS-232serial cable connecting the phone system and the Cisco Unity server. The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server. The following illustration shows the required connections.

Figure 1-1Connections Between the Phone System and Cisco Unity

Phone system

Cisco Unity server

RS-232serial cable Analog lines

55423

The phone system sends the following information through the data link:

The extension of the called party

The reason for the forward (the extension is busy, does not answer, or is set to forward all calls)

The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the system uses caller ID)

Cisco Unity uses this information to answer the call appropriately. For example, a call forwarded to Cisco Unity is answered with the personal greeting of the subscriber. If the phone system routes the call to Cisco Unity without this information, Cisco Unity answers with the opening greeting.

 

 

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Chapter 1 Ericsson MD-110Serial Integration

Integration Description

Integration Features

The Ericsson MD-110integration with Cisco Unity provides the following features:

Call forward to personal greeting

When an incoming call is routed to an

 

unanswered or busy extension, the call is

 

forwarded to the voice mail of the subscriber.

 

The caller then hears the personal greeting of

 

the subscriber and can leave a message.

Caller ID

Cisco Unity receives caller ID information

 

from the phone system (if available). This

 

information appears in the subject line of the

 

message in the desktop messaging

 

application.

Easy message access

A subscriber can retrieve messages without

 

entering an ID. Cisco Unity identifies a

 

subscriber based on the extension from which

 

the call originated. A password may be

 

required.

Identified subscriber messaging

Cisco Unity automatically identifies a

 

subscriber who leaves a message during a

 

forwarded internal call, based on the

 

extension from which the call originated.

Message waiting indication

When a message is waiting for a subscriber,

 

Cisco Unity notifies the phone system to

 

activate the message waiting indicator (MWI)

 

on the subscriber’s extension (a lamp or a

 

stutter dial tone).

 

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Chapter 1 Ericsson MD-110Serial Integration

Configuring Cisco Unity for the Integration

Configuring Cisco Unity for the Integration

 

After ensuring that the Cisco Unity server is ready for the integration by

 

completing the appropriate tasks in Chapters 1 through 3 of the Cisco Unity

 

Installation Guide, perform the following procedures to confirm that the

 

integration is enabled and to enter the port settings.

 

To confirm that the integration is enabled

 

 

 

Step 1

On the Cisco Unity server, go to the Cisco Unity Administrator by doing one of

 

the following:

 

 

In Internet Explorer, go to http://<server name>/web/sa.

 

Double-clickthe desktop shortcut to the Cisco Unity Administrator.

Step 2

Go to System > Licensing > Licensed Features.

Step 3

In the Integration field, confirm that the setting is Serial for a single phone system

 

integration or Multiple Integrations for a dual phone system integration.

Step 4

If the setting is not Serial orMultiple Integrations, contact your sales

 

representative for the necessary system key.

Step 5

Go to System > Switch. Confirm that the settings match those in the following

 

table. If the settings are incorrect, integration features may not be enabled.

 

Table 1-1Switch Settings

 

 

 

 

 

Switch Parameter

Required Setting

 

 

 

 

Manufacturer

Ericsson

 

 

 

 

Model

MD110

 

 

 

 

Switch PBX Software Version

All

 

 

 

 

Integration

Serial

 

 

 

Step 6

Click the Save icon.

 

 

 

 

 

 

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Chapter 1 Ericsson MD-110Serial Integration

Configuring Cisco Unity for the Integration

To enter port settings

Step 1 In the Cisco Unity Administrator, go toSystem > Ports.

Step 2 Select a port in the table.

Step 3 Indicate the settings for the port.

For a hunt group, use the first voice-messagingports for incoming calls and the last ports to dial out. This helps minimize the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes the portoff-hookto dial out.

Step 4 Type the extension for the port.

Step 5 Repeat Steps2 through4 for the remaining ports.

Step 6 Click theSave icon.

Step 7 For the settings to take effect, exit the Cisco Unity software. For more information, see the appendix, “Exiting and Starting the Cisco Unity Software and Server.”

If your phone system uses extension numbers that begin with zero (for example, 0123 or 09876), perform the following procedure.

Note that after the procedure is performed all extension numbers must have the same number of digits. In this case, for example, 0123 and 1234 are both allowed, but 0123 and 234 are not allowed.

To enable extensions beginning with zero

Step 1 On the Cisco Unity server, navigate to the \CommServer\Intlib directory on the drive you installed Cisco Unity.

Step 2 In the Intlib directory, locate the file Ericsson0001.ini.

Step 3 Open the file in a text editor.

Step 4 In the Configuration section of the file, locate the following line:

AllowZeroLeadingExtensions=0

Step 5 Change the final digit to1, so the line reads:

AllowZeroLeadingExtensions=1

 

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Chapter 1 Ericsson MD-110Serial Integration

Programming the Phone System

Step 6 Save the file and close the text editor.

Step 7 For the setting to take effect, exit the Cisco Unity software, then restart the server. For more information, see the appendix, “Exiting and Starting the Cisco Unity Software and Server.”

Programming the Phone System

If you use programming options other than those supplied in the following procedure, the performance of the integration may be affected.

To program the phone system

Step 1 Use the EXTEI command to program the ELU extensions for connecting to the voice messaging ports. You must program the ports for:

No call waiting

No diversion

No conferencing

No intrusion

The ELU1 extension does not support message waiting indication for analog phones. The ELU24 extension provides stutter dial tone for message waiting indication.

Step 2 Use the VMPOI command to match the extensions and their ICU port numbers with the voice messaging ports on the Cisco Unity server. For example, the Cisco Unity port 01 must match Ericsson ICU port 1, extension 3500;

Cisco Unity port 02 must match Ericsson ICU port 2, extension 3501; and so on. The results of this example would be as follows:

VMPOI:ICUIND=1,DIR=3500,PORT=01

VMPOI:ICUIND=2,DIR=3501,PORT=02

 

 

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Chapter 1 Ericsson MD-110Serial Integration

Programming the Phone System

Step 3

Use the GH command to create a hunt group for the voice messaging ports.

 

Make sure that the phone system sends calls only to Cisco Unity voice ports that

 

are set to Answer Calls on the System > Ports page in the Cisco Unity

 

Administrator. Calls sent to a voice port not set to Answer Calls cannot be

 

answered by Cisco Unity. And, if certain voice cards are installed, the call will not

 

be dropped, but the port remains unavailable for use until the Cisco Unity server

 

is restarted.

 

Step 4

Use the VMPOI command to associate the hunt group with Cisco Unity.

Step 5

Use the KS command to provide message waiting indication on DTS phones.

Step 6

Program each phone to forward calls to the pilot number assigned to the voice

 

messaging ports, based on one of the following Cisco Unity call transfer types.

 

Table 1-2Call Transfer Types

 

 

 

 

 

Transfer type

 

Usage

 

 

 

 

 

Release transfer

 

Program the phone to forward calls to the pilot

 

(blind transfer)

 

number when:

 

 

 

The extension is busy

 

 

 

The call is not answered

 

 

 

 

 

Supervised transfer

 

Program the phone to forward calls to the pilot

 

 

 

number only when the call is not answered.

 

 

 

Confirm that call forwarding is disabled when the

 

 

 

extension is busy.

 

 

 

 

 

 

 

 

 

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Chapter 1 Ericsson MD-110Serial Integration

Testing the Integration

Testing the Integration

 

 

To test whether Cisco Unity and the phone system are integrated correctly,

 

 

perform the procedures in the order listed.

 

 

If any of the steps indicates a failure, see the following documentation as

 

 

appropriate:

 

 

The installation guide for the phone system

 

 

Cisco Unity Troubleshooting Guide

 

 

This integration guide

 

 

To set up the test configuration

 

 

 

 

Step 1

Set up two test extensions (Phone 1 and Phone 2) on the same phone system that

 

 

Cisco Unity is connected to.

 

Step 2

Set Phone 1 to forward calls to the Cisco Unity pilot number when calls are not

 

 

answered.

 

Step 3

In the Cisco Unity Administrator, go to Subscribers > Subscribers > Profile.

 

 

If Example Subscriber is not displayed, click the Find icon (the magnifying glass)

 

 

in the title bar, then click Find, and selectExample Subscriber in the list that

 

 

appears.

 

Step 4

In the Extension field, enter the extension of Phone 1.

 

Step 5

Click the Save icon.

 

Step 6

In the navigation bar, click Call Transfer to go to Subscribers > Subscribers >

 

 

Call Transfer for Example Subscriber.

 

 

For more information on transfer settings, refer to the “Subscriber Template Call

 

 

Transfer Settings” section in the Help for the Cisco Unity Administrator.

 

Step 7

Under Transfer Incoming Calls, click Yes, Ring Subscriber’s Extension, and

 

 

confirm that the extension number is for Phone 1.

 

Step 8

Under Transfer Type, click Release to Switch.

 

Step 9

Click the Save icon.

 

Step 10

In the navigation bar, click Messages to go to Subscribers > Subscribers >

 

 

Messages for Example Subscriber.

 

 

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Testing the Integration

 

 

Step 11

Under Message Waiting Indicators (MWIs), check Use MWI for Message

 

 

 

Notification.

 

 

Step 12

In the Extension field, enter x.

 

 

Step 13

Click the Save icon.

 

 

Step 14

Open the Status Monitor by doing one of the following:

 

 

 

In Internet Explorer, go to http://<server name>/web/sm.

 

 

 

Double-clickthe desktop shortcut to the Status Monitor.

 

 

 

In the Windows systray,right-clickthe Cisco Unity icon and clickStatus

 

 

 

Monitor.

 

 

 

 

 

 

 

To test an external call with release transfer

 

 

 

 

 

 

Step 1

From Phone 2, enter the access code necessary to get an outside line, then enter

 

 

 

the number outside callers use to dial directly to Cisco Unity.

 

 

Step 2

On the Status Monitor, note the port that handles this call.

 

 

Step 3

When you hear the opening greeting, enter the extension for Phone 1. Hearing the

 

 

 

opening greeting means that the port is configured correctly.

 

 

Step 4

Confirm that Phone 1 rings and that you hear a ringback tone on Phone 2. Hearing

 

 

 

a ringback tone means that Cisco Unity released the call and transferred it to

 

 

 

Phone 1.

 

 

Step 5

Do not answer Phone 1, and confirm that the state of the port handling the call

 

 

 

changes to “Idle.” This state means that release transfer succeeds.

 

 

Step 6

Confirm that, after the number of rings that the phone system is set to wait, the

 

 

 

call is forwarded to Cisco Unity and that you hear the greeting for Example

 

 

 

Subscriber. Hearing the greeting means that the phone system forwarded the

 

 

 

unanswered call and the call-forwardinformation to Cisco Unity, which correctly

 

 

 

interpreted the information.

 

 

Step 7

On the Status Monitor, note the port that handles this call.

 

 

Step 8

Leave a message for Example Subscriber and hang up Phone 2.

 

 

Step 9

On the Status Monitor, confirm that the state of the port handling the call changes

 

 

 

to “Idle.” This state means that the port was successfully released when the call

 

 

 

ended.

 

 

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Step 10

Confirm that the MWI on Phone 1 is activated. The activated MWI means that the

 

 

phone system and Cisco Unity are successfully integrated for turning on MWIs.

 

 

 

 

 

To test an internal call with release transfer

 

 

 

 

Step 1

From Phone 1, enter the internal pilot number for Cisco Unity.

 

Step 2

When asked for your password, enter 12345. Hearing the request for your

 

 

password means that the phone system sent the necessary call information to

 

 

Cisco Unity, which correctly interpreted the information.

 

Step 3

Confirm that you hear the recorded voice name for Example Subscriber. Hearing

 

 

the voice name means that Cisco Unity correctly identified the subscriber by the

 

 

extension.

 

Step 4

When asked whether you want to listen to your messages, press 1.

 

Step 5

After listening to the message, press 3 to delete the message.

 

Step 6

Confirm that the MWI on Phone 1 is deactivated. The deactivated MWI means

 

 

that the phone system and Cisco Unity are successfully integrated for turning off

 

 

MWIs.

 

Step 7

Hang up Phone 1.

 

Step 8

On the Status Monitor, confirm that the state of the port handling the call changes

 

 

to “Idle.” This state means that the port was successfully released when the call

 

 

ended.

 

 

 

 

 

To set up supervised transfer on Cisco Unity

 

 

 

 

Step 1

In the Cisco Unity Administrator, go to Subscribers > Subscribers > Call

 

 

Transfer.

 

 

If Example Subscriber is not displayed, click the Find icon (the magnifying glass)

 

 

in the title bar, then click Find, and selectExample Subscriber in the list that

 

 

appears.

 

 

For more information on transfer settings, refer to the “Subscriber Template Call

 

 

Transfer Settings” section in the Help for the Cisco Unity Administrator.

 

Step 2

Under Transfer Type, click Supervise Transfer.

 

 

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Step 3 Set the Rings to Wait For field to3.

Step 4 Click theSave icon.

To test supervised transfer

Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity.

Step 2 On the Status Monitor, note the port that handles this call.

Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.

Step 4 Confirm that Phone 1 rings and that you do not hear a ringback tone on Phone 2. Instead, you should hear the indication your phone system uses to mean that the call is on hold (for example, music or beeps).

Step 5 Do not answer Phone 1, and confirm that the state of the port handling the call remains “Busy.” This state and hearing an indication that you are on hold mean that Cisco Unity is supervising the transfer.

Step 6 Confirm that, after three rings, you hear the greeting for Example Subscriber. Hearing the greeting means that Cisco Unity successfully recalled thesupervised-transfercall.

Step 7 During the greeting, hang up Phone 2.

Step 8 On the Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state means that the port was successfully released when the call ended.

To return Example Subscriber to the default settings

Step 1 In the Cisco Unity Administrator, go toSubscribers > Subscribers > Call Transfer.

If Example Subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then clickFind, and selectExample Subscriber in the list that appears.

 

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Step 2 Under Transfer Incoming Calls, clickNo (Send Directly to Subscriber’s Greeting).

Step 3 In the navigation bar, clickProfile to go to Subscribers > Subscribers > Profile.

Step 4 In the Extension field, enter99990.

Step 5 Click theSave icon.

Step 6 In the navigation bar, clickMessages to go to Subscribers > Subscribers > Messages for Example Subscriber.

Step 7 Under Message Waiting Indicators (MWIs), uncheckUse MWI for Message Notification.

Step 8 Click theSave icon.

 

 

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C H A P T E R 2

Dual Phone System Integration

Cisco Unity can be integrated with one each of the following phone systems at the same time:

A traditional, circuit-switchedphone system. Any traditional phone system that Cisco Unity integrates with can be used in a dual phone system integration.

Cisco CallManager.

All extensions for subscribers and call handlers must be unique regardless of which phone system a subscriber (or call handler) uses. To transfer calls from one phone system to the other, Cisco Unity must dial the same access codes that a subscriber dials when calling someone on the other phone system.

Dual Phone System Integration Overview

Before performing the following integration steps, confirm that the Cisco Unityserver is ready for the integration by completing the appropriate tasks in Chapters 1 through 3 of theCisco Unity Installation Guide.

Integration Steps When No Phone Systems Are Installed

Follow these steps to set up the dual phone system integration when no phone systems are installed.

1. Install the traditional phone system.

 

 

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2.Integrate the traditional phone system and Cisco Unity. See Chapter 1 of this integration guide.

3.Install Cisco CallManager.

4.Integrate Cisco CallManager and Cisco Unity. See the PDF of the Cisco CallManager Integration Guide, which is located In the Integrations directory on the Cisco Unity Documentation compact disc.

5.Change the Cisco Unity Administrator settings. See the “Changing Cisco Unity Administrator Settings” section on page 2-3.

Integration Steps When a Traditional Phone System Is Already

Installed

Follow these steps to set up the dual phone system integration when the traditional phone system is already installed and Cisco CallManager is being newly installed.

1.Install Cisco CallManager.

2.Integrate Cisco CallManager and Cisco Unity. See the PDF of the Cisco CallManager Integration Guide, which is located in the Integrations directory on the Cisco Unity Documentation compact disc.

3.Change the Cisco Unity Administrator settings. See the “Changing Cisco Unity Administrator Settings” section on page 2-3.

Integration Steps When Cisco CallManager Is Already Installed

Follow these steps to set up the dual phone system integration when Cisco CallManager is already installed and a traditional phone system is being newly installed.

1.Remove the existing AV-CiscoTSP on Cisco Unity. See the“To remove the existing AV-Cisco TSP” section on page 2-9.

2.Install the traditional phone system.

3.Integrate the traditional phone system and Cisco Unity. See Chapter 1 of this integration guide.

4.Reinstall the AV-Cisco TSP. See the “To reinstall theAV-CiscoTAPI service provider” section on page2-9.

 

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Changing Cisco Unity Administrator Settings

5.Change the Cisco Unity Administrator settings. See the “Changing Cisco Unity Administrator Settings” section on page 2-3.

Requirements

The dual phone system integration supports configurations of the following components:

A Cisco Unity system key with the integration type set to “Multiple integrations” and with the appropriate number of voice messaging ports enabled.

The Cisco Unity server set up and Cisco Unity 3.0(1) or later installed, as described in the Cisco Unity Installation Guide.

A traditional phone system installed and integrated with Cisco Unity. For details, see Chapter 1 of this integration guide. The traditional phone system (including the voice card software used in the integration) must be installed and integrated with Cisco Unity before Cisco CallManager is integrated.

Cisco CallManager, version 3.1(1) or later, and the AV-CiscoTAPI service provider (TSP) installed and configured. For information about integrating Cisco Unity with Cisco CallManager and theAV-CiscoTAPI Service Provider, see the PDF of theCisco CallManager Integration Guide, which is located on the Cisco Unity Documentation compact disc.

Changing Cisco Unity Administrator Settings

After Cisco Unity is installed and the phone systems have been separately integrated, you need to adjust settings on pages in the Cisco Unity Administrator so that Cisco Unity can work with both phone systems.

Follow these steps to set up the dual phone system integration.

1.Specify settings for the traditional phone system on the System > Switch > Switch page. For details, see the “To specify switch settings for the traditional phone system” section on page 2-4.

 

 

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Caution Specify settings for the traditional phone system before specifying settings for Cisco CallManager. You must proceed in this order, or the integration may not work.

2.Specify settings for Cisco CallManager on the IP Switch page. For details, see the “To specify switch settings for Cisco CallManager” section on page 2-5.

3.On the Ports page, assign port ranges to the traditional phone system first, then to CallManager, and adjust settings for the ports assigned to each phone system. For details, see the “To modify voice port settings” section on

page 2-5.

4.Select the phone system that subscribers and call handlers use. For details, see the “To select which phone system subscribers and call handlers use” section on page 2-7.

5.Select the phone system that Cisco Unity uses when dialing out to send message notifications. For details, see the “To select which phone system Cisco Unity uses for message notification” section on page 2-7.

Caution If you need to add or remove voice cards or uninstall the voice card software after the dual phone system integration is set up, you must also reinstall theAV-CiscoTAPI service provider. Do not reinstall theAV-CiscoTAPI service provider until after you have set up the voice cards or reinstalled the voice card software. For more information, see the“Changing the Number of Installed Ports” section on page 2-8.

To specify switch settings for the traditional phone system

Step 1 Go toSystem > Switch > Switch. The settings for the traditional phone system selected during the Cisco Unity Setup program appear.

Step 2 In the Access Code field, enter the trunk access code that Cisco Unity must dial to transfer calls to Cisco CallManager from the traditional phone system.

The access code is the same number that subscribers on the traditional phone system dial to reach someone on the Cisco CallManager system.

 

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Step 3

Adjust other settings as appropriate. For more information about the other settings

 

on the Switch page, see the online Help in the Cisco Unity Administrator.

Step 4

Click the Save icon, then clickOK in the Warning dialog box.

 

 

 

 

To specify switch settings for Cisco CallManager

 

 

 

Step 1

Go to System > Switch > IP Switch.

Step 2

In the Set Active Switch Type section, enter values as shown in the following

 

table:

 

 

Table 2-1Switch Settings

 

 

 

 

 

Switch Parameter

Required Setting

 

 

 

 

Manufacturer

Cisco

 

 

 

 

Model

CallManager

 

 

 

 

Switch PBX software version

3.01 or later

 

 

 

 

Integration

TAPI

 

 

 

Step 3

Click Set As Active, then clickOK in the Warning dialog box.

Step 4

In the Access Code field, enter the trunk access code that Cisco Unity must dial

 

to transfer calls to the traditional phone system from Cisco CallManager.

 

The access code is the same number that subscribers on Cisco CallManager dial

 

to reach someone on the traditional phone system.

Step 5

Click the Save icon, then clickOK in the Warning dialog box.

 

 

 

 

To modify voice port settings

 

 

 

 

Step 1

Go to System > Ports.

 

 

 

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Step 2 In the Port Assignments section, indicate the range of ports to be assigned to the traditional phone system. The port range for the traditional phone system is port 1 throughx, wherex is the number of ports on the installed voice cards. Do not assign more ports to the traditional phone system than the number of ports on the voice cards.

Caution If you assign fewer voice ports to the traditional phone system than are available on the installed voice cards, you must edit the registry for this port range to take effect. Otherwise, all available voice ports on the voice cards are used in the integration regardless of the Port Assignments settings. For information on editing the registry for the port range, see the appendix “Assigning Dialogic Ports for a Dual Phone System Integration.”

Step 3 In the Port Assignments section, indicate the range of ports to be assigned to Cisco CallManager. The port range must begin with the next port after the last port for the traditional phone system. The range for Cisco CallManager isx + 1 throughy, wherey is the port number of the last port displayed on the Ports page or the number of licensed voice ports on the system key, whichever is lower. The number of ports available for Cisco CallManager is the difference between the number of licensed voice ports on the system key and the number of ports assigned to the traditional phone system.

Step 4 Enter an extension for each port.

Step 5 Specify other settings as appropriate. For each phone system, confirm that an appropriate number of ports are used to answer calls and to dial out for message waiting indicators (MWIs), message notifications, and Media Master recordings by phone.

Step 6 Click theSave icon.

Caution The port range for each phone system must be set as specified in Steps2 and3 above. If there is a port range mismatch, Cisco Unity will be unable to answer incoming calls and to dial out.

 

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To select which phone system subscribers and call handlers use

For existing subscriber templates, subscriber accounts, and call handlers,

Cisco Unity uses the traditional phone system as its default. Therefore, during the initial setup of the dual phone integration, you will modify only those pages that will be using Cisco CallManager. Note that changes made to subscriber templates do not affect existing subscriber accounts.

Step 1 In Cisco Unity Administrator, go to the appropriate page:

Subscribers > Subscriber Template > Profile

Subscribers > Subscribers > Profile

Call Management > Call Handlers > Profile

Step 2 In the Switch list, select the appropriate phone system.

Step 3 Adjust other settings as appropriate. For more information, see the online Help in the Cisco Unity Administrator.

Caution If the Switch setting on the Profile page for the subscriber or call handler does not match the phone system actually used by a subscriber or call handler, Cisco Unity will not be able to transfer calls to or from the subscriber or call handler. Additionally, Cisco Unity will be unable to turn the MWIs for the subscriber on or off and will be unable to reach the extension for the subscriber when recording by phone with Media Master.

To select which phone system Cisco Unity uses for message notification

If subscribers use message notification, you can select which phone system Cisco Unity dials out on when notifying subscribers of new messages. Note that changes made to subscriber templates do not affect existing subscribers.

Step 1 In Cisco Unity Administrator, go to the appropriate page:

Subscribers > Subscriber Template > Message Notification

Subscribers > Message Notification.

 

 

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Step 2 For each device, in the Switch list select the phone system that Cisco Unity uses to dial out when notifying subscribers of new messages. Each notification device can be associated with a specific phone system (except for text pagers).

Cisco Unity uses the phone system specified on the subscriber template’s Profile page as the default.

Step 3 Adjust other settings as appropriate. For more information, see the online Help in the Cisco Unity Administrator.

Caution The selected phone system must have at least one port set to dial out for message notifications on the System > Ports page. If the selected phone system does not have any ports set for this function, notifications will fail.

Changing the Number of Installed Ports

After the dual phone system integration is set up, if you need to add or remove voice cards or uninstall voice card software, follow these steps:

1.Remove the existing AV-CiscoTAPI service provider. For details, see the“To remove the existing AV-Cisco TSP” section on page 2-9.

2.As appropriate, remove or add voice cards, or uninstall and reinstall the voice card software. For information about removing Dialogic voice card software, refer to the chapter “Adding, Changing, or Removing Voice Cards” in the

Cisco Unity Installation Guide.

3.Reinstall the AV-CiscoTAPI service provider after you have set up the voice cards or reinstalled the voice card software. For details, see“To reinstall the AV-Cisco TAPI service provider” section on page 2-9.

4.Adjust the port assignments on the System > Ports page. The voice messaging ports must appear in this order in the list of ports: first are all the ports connected to the traditional phone system, second are the ports connected to CallManager.

 

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Changing the Number of Installed Ports

 

 

If you completely remove the traditional phone system, you must adjust the port

 

 

assignments for Cisco CallManager on the System > Ports page, after the voice

 

 

cards and voice card software used in the integration with the traditional phone

 

 

system have been removed.

 

 

To remove the existing AV-CiscoTSP

 

 

 

 

Step 1

On the Cisco Unity server, log on to Windows as an administrator.

 

Step 2

Stop Cisco Unity (right-clicktheCisco Unity icon in the system tray, then click

 

 

Stop Unity).

 

Step 3

On the Windows Start menu, click Settings > Control Panel > Add/Remove

 

 

Programs.

 

Step 4

In the list, click AV-Cisco TSP.

 

Step 5

Click Remove.

 

Step 6

Click Yes.

 

Step 7

Close Control Panel.

 

 

 

 

 

To reinstall the AV-CiscoTAPI service provider

 

 

 

 

Step 1

On the Cisco Unity server, log on to Windows as an administrator.

 

Step 2

On the Windows Start menu, click Settings > Control Panel.

 

Step 3

Double-clickPhone and Modem Options. The Phone and Modem Options

 

 

dialog box appears.

 

Step 4

Click the Advanced tab.

 

Step 5

Click Add. The Add Driver dialog box appears.

 

Step 6

Click AV-Cisco Service Provider, then clickAdd. A dialog box appears

 

 

confirming the installation of the TSP.

 

Step 7

Click OK to close the dialog box.

 

Step 8

Click Close to close the Phone and Modem Options dialog box.

 

Step 9

Close Control Panel.

 

 

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Step 10 Restart the Cisco Unity server.

 

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A P P E N D I X A

Exiting and Starting the Cisco Unity

Software and Server

Exiting the Cisco Unity Software

 

 

This section provides two procedures for exiting the software: from the

 

 

Cisco Unity server and from another computer.

 

 

To exit the Cisco Unity software from the Cisco Unity server

 

 

 

 

Step 1

If the system uses the automated attendant, route all calls to the operator.

 

Step 2

Log on to Windows as a Cisco Unity administrator.

 

Step 3

Right-clicktheCisco Unity icon in the status area of the taskbar.

 

Step 4

Click Stop Cisco Unity. An “X” appears in the Cisco Unity icon when

 

 

Cisco Unity stops running.

 

Step 5

Press Ctrl-Alt-Delete,then lock or log off Windows to prevent access by

 

 

unauthorized users.

 

 

 

 

 

To exit the Cisco Unity software from another computer

 

 

 

 

Step 1

If the system uses the automated attendant, route all calls to the operator.

 

Step 2

Start Internet Explorer, and go to http://<Cisco Unity server name>/status. If

 

 

prompted, enter the name and password of a Cisco Unity administrator.

 

 

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Appendix A Exiting and Starting the Cisco Unity Software and Server

Shutting Down or Restarting the Cisco Unity Server

Step 3 In the Cisco Unity Status Monitor, under Shutting Down Unity, choose a method: Cisco Unity stops running after all calls are finished, or Cisco Unity interrupts calls in progress with a voice message, disconnects all calls, then stops running.

Step 4 Click Shut Down.

Shutting Down or Restarting the Cisco Unity Server

If an expansion chassis is connected to the Cisco Unity server, and if both the expansion chassis and the server are turned off, turn on the expansion chassis before you turn on the server. Otherwise, the server may not detect the voice cards in the expansion chassis.

To shut down or restart the Cisco Unity server

Step 1 Exit the Cisco Unity software, if it is running, by using a procedure in the“Exiting the Cisco Unity Software” section on page A-1.

Step 2 On the Windows Start menu, clickShut Down.

Step 3 Click Shut Downor Restart.

During a restart, the Cisco Unity software starts automatically.

When Cisco Unity starts successfully, three tones play and a check mark appears in the Cisco Unity icon in the status area of the taskbar.

When Cisco Unity does not start successfully, two tones play and an “X” appears in the Cisco Unity icon in the status area of the taskbar.

Starting the Cisco Unity Software

This section provides two procedures for starting the software: from the

Cisco Unity server and from another computer.

 

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Appendix A Exiting and Starting the Cisco Unity Software and Server

Starting the Cisco Unity Software

Cisco Unity is a Windows 2000 service that is configured to start automatically when you turn on or restart the server. Do one of the following procedures only if you exited the Cisco Unity software but did not restart the server.

Exchange must be running before you start the Cisco Unity software. Like Cisco Unity, Exchange starts automatically when you turn on or restart the server. If you exited Exchange manually but did not restart the Cisco Unity server, start Exchange first.

To start the Cisco Unity software from the Cisco Unity server

Step 1 Log on to Windows as a Cisco Unity administrator.

Step 2 Right-clicktheCisco Unity icon in the status area of the taskbar.

Step 3 Click Start Cisco Unity.

When Cisco Unity starts successfully, three tones play and a check mark appears in the Cisco Unity icon.

When Cisco Unity does not start successfully, two tones play and an “X” appears in the Cisco Unity icon.

Step 4 PressCtrl-Alt-Delete,then lock or log off Windows to prevent access by unauthorized users.

Step 5 If the system uses the automated attendant and you routed calls to the operator before you exited the Cisco Unity software, reroute calls to Cisco Unity.

To start the Cisco Unity software from another computer

Step 1 Start Internet Explorer, and go to http://<Cisco Unity server name>/status. If prompted, enter the name and password of a Cisco Unity administrator.

Step 2 In the Cisco Unity Status Monitor, click theSystem Status icon (the first icon), at the top of the page.

Step 3 Click Start.

Step 4 If the system uses the automated attendant and you routed calls to the operator before you exited the Cisco Unity software, reroute calls to Cisco Unity.

 

 

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Starting the Cisco Unity Software

 

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A P P E N D I X B

Assigning Dialogic Ports for a Dual

Phone System Integration

In a dual phone system integration, Cisco Unity assigns a voice messaging port to the traditional phone system for every port available on the installed voice cards before assigning voice messaging ports to Cisco CallManager. The result is that Cisco Unity may not have enough voice messaging ports remaining to assign to Cisco CallManager.

The maximum number of voice messaging ports are assigned to the traditional phone system in spite of the settings on the Ports page in the System Administrator.

For example, a dual phone system integration might have the following configuration:

A traditional phone system has a four-portvoice card installed.

Cisco CallManager has six Voice Mail ports set up.

The Cisco Unity server has a system key enabled for a total of eight ports.

The Ports page on System Administrator indicates that Ports 1 and 2 are assigned to the traditional phone system and Ports 3 through 8 are assigned to Cisco CallManager.

Even so, Ports 1 through 4 (the total voice card ports) will be assigned to the traditional phone system, and Ports 5 through 6 will be assigned to Cisco CallManager.

If you want to assign fewer than the total voice card ports to the traditional phone system, you must first set the Port assignments on the Ports page of the System Administrator, then perform the following procedure.

 

 

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Appendix B Assigning Dialogic Ports for a Dual Phone System Integration

To set the Port assignments in the Registry

Step 1 On the Cisco Unity server, clickStart > Run.

Step 2 In the Open field, enterRegedit and pressEnter. The Registry Editor appears.

Step 3 Go to HKEY_LOCAL_MACHINE\Software\ActiveVoice\MIU\1.0\ Initialization\ServiceProvider <x>, where <x> is a number.

You will find several subkeys with this name.

Step 4 Locate the subkey in which the value Service Provider Name is D41MT.TSP.

Step 5 In this subkey, in the Edit menu clickNew > DWORD Value. A new value appears in the subkey.

Step 6 Enter the nameDeviceID Lower Bound and pressEnter.

Step 7 Double-clickthe DeviceID Lower Bound value. The Edit DWORD Value dialog box appears.

Step 8 In the Value Data field, enter1 and clickOK.

Step 9 in the Edit menu clickNew > DWORD Value. A new value appears in the subkey.

Step 10 Enter the nameDeviceID Upper Bound and pressEnter.

Step 11 Double-clickthe DeviceID Upper Bound value. The Edit DWORD Value dialog box appears.

Step 12 In the Value Data field, enter the number of Dialogic ports you want to assign and clickOK.

Step 13 Close the Registry Editor.

Step 14 For the settings to take effect, exit and restart the Cisco Unity software. For more information, see Appendix A, “Exiting and Starting the Cisco Unity Software and Server.”

 

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